INTRODUCTION:-

Big Bazaar, is the chain of retail stores of the big banner Pantaloon Retail (India) Ltd., which in turn is a segment of the Kishore Biyani, regulated Future Group of Companies. Moreover the customer friendly ambiance and the organized retailing of products also makes Big Bazaar one of the successful retail companies in INDIA with big competitors in the growing market of INDIA.

COMPANY INTRODUCTION:Future Group is the country's leading retail business group that caters to the entire Indian consumption space. It operates through six verticals: Future Retail (encompassing all lines of retail business), Future Capital (financial products and services), Future Brands (all brands owned or managed by group companies), Future Space (management of retail real estate), Future Logistics (management of supply chain and distribution) and Future Media (development and management of retail media spaces). The group's flagship company, Pantaloon Retail (India) Limited operates over 5 million square feet through 450 stores in 40 cities. Some of its leading retail formats include, Pantaloons, Big Bazaar, Central, Food Bazaar, Home Town, E-Zone, Depot, Health & Beauty Malls and online retail format, www.futurebazaar.com. The group's joint venture partners include Italian insurance major, Generali, French retailer ETAM group, US-based stationary products retailer, Staples and UK-based Lee Cooper and India-based Talwalkar's, Blue Foods and Liberty Shoes. One of the most important challenge in organized retail in India is faced by poor supply chain and logistics management. The importance can be understood by the fact that the logistics management cost component in India is as high as 7% -10% against the global average of 4% - 5% of the total retail price.

Therefore, the margins in the retail sector can be improved by 3% - 5% by just improving the supply chain and logistics management. In India, with demand for end-to-end logistics solutions far outstripping supply, the logistics market for organized retail is pegged at $50 million and is growing at 16%. It is expected to reach $120-$130 million by 2010. Organized retail on the other hand is growing at 400% and is expected to reach around $30 billion by 2010.Even supply chain and logistics firms like Hong Kong based Heng Tai Consumables and ABS Procurement Co and ACM China (the greenhouse specialist) is also eying the opportunity for managing the supplies.

The supply chain management is logistics aspect of a value delivery chain. It comprises all of the parties that participate in the retail logistics process: Manufacturers, Wholesalers, Third Party Specialists like Shippers, Order Fulfillment House etc. and the Retailer. Here, logistics is the total process of planning, implementing and coordinating the physical movement of merchandise from manufacturer to retailer to customer in the timeliest, effective and cost efficient manner possible. Logistics regards order processing and fulfillment, transportation, warehousing, customer service and inventory management as interdependent functions in the value delivery chain. It oversees inventory management decisions as items travel through a retail supply chain. If a logistics

system works well, the retail firm reduces stock outs, hold down inventories and improve customer service all at the

same time. Logistics and Supply Chain enables an organized retailer to move or store products more effectively. Efficient logistics management not only prevents needless movement of goods, vehicles transferring products back and forth but also frees up storage space for more productive use. The biggest driver in consumer logistics is going to be zero defects in managing the supply chain. While infrastructure, technology, automation, processes and people will all play an important role, zero defect can only be achieved through vertical integration across the entire supply chainfrom raw material supply, production, wholesale and retail. The different parts of the supply chain will no longer be able to work in silos as they do today.

PROJECT INTRODUCTION:-

This project is all about the study of the SUPPLY- CHAIN OF BIG-BAZZAR. In this project we have undergone with the study of observation, interviews, questionnaires, collecting primary data and the secondary data and at last the but not the least data analysis have been done by us.

DESCRIPTION OF ACTUAL WORK/ STUDY:-

The actual work was undergone in the INDORE city BIGBAZAAR situated in TREASURE ISLAND MALL On M.G ROAD INDORE. The project was undergone on 01/11/2009 by our group members (Mithun Chakravorty, Mayur Lakhe, Manish Powar, Neha Sharma and Nidhi Lodha) .Here the BIGBAZAAR is situated on the ground floor of the mall. We reached the mall in noon (12:35 P.M). We went to the BIGBAZAAR and had a conversation the security in charge regarding the project work. She led us to the Hr Manager of the BIG-BAZAAR. After that we started our work of project.

ANALYSIS OF DATA:Analysis of data was done with the help of collected data thats was gathered while doing the project .We found that the data that was collected by us gave a result that was amazing that people came to BIG-BAZAAR because they found these was the correct place were all the article or the commodities was easily found in any corner of the store at an affordable price than the market. We also found that the people can easily point out the desired section were they can find the suitable commodities that was required by them.

QUESTIONAIRE:Q.1: What is the process of supply chain in BIG-BAZAAR? Q.2: How do you manage any problems regarding the supply chain in BIG-BAZAAR? Q.3: How is the supply chain of BIG-BAZAAR different than others in any other supply chain in the market? Q.4: What is done if any commodities gets damage while transportation? Q.5: what is done with the article which remains in there for long time? Is that article replaced or soled to the customers without there knowledge?

Q.6: What is done when demand is less and the supply is more in the store? Q.7: How do you solve any problem?

RECOMMENDATION/SUGGESTIONS:1: Proper information should be given to the customers regarding any commodities in any section of the store. 2: Proper dressing sense should be provided to the executives in the store. 3: Every executive should be eager to help the customer more better manner. 4: Every section should have display board the details about the commodities in local language, so every one who come in the store.

CONCLUSION:

The analysis of data helped us to come on a conclusion that the supply chain of BIG-BAZAAR is very effective than others and is also liked by the customers and also because they get every commodities under one roof for any age person. Although much research remains to be done on the supply chain in INDIA as compared to that of the rest of the world .

WEBLIOGRAPHY
www.big-bazaar.com www.futurebazaar.com www.google.com