BUSINESS PROCESSES

Register Valuate

BUSINESS PRODUCTS
Being insured Travel insurance

APPLICATION DATA
Damage claim data Customer data

Process Register, Valuate Activity Register person data in Administrative intake Order/causality Valuate after Register Event Claim registered leads to Valuate, which leads to pay claim Interaction Evaluate is carried out together

Administrative intake Register person data

Register

Valuate

Travel insurance Information service Insurance service Policy Pay service

claim registered pay claim

Valuate

Evaluate

BUSINESS FUNCTIONS
accepted claims Accept claims Financial handling claims

Function Accept Claims, Financial processing claims; between these two the flow accepted claims

Value Being insured by means of the product Travel insurance Product Travel insurance Contract Policy belonging to the product Travel insurance Service The services Information Service, Pay Service en Insurance Service belonging to the product Travel insurance

Data object Damage claim data, Customer data

INFRASTRUCTURE
Architect.exe Customer.dat

Sybase Open Client

Artefact Architect.exe, Customer.dat Interface Sybase Open Client Service Database Service, File Service Network Development network, Production network Node AS/400, UNIX System software DBMS, Message Queuing Device Terminal, HP Color LaserJet 4550 PCL 6 Communication path Messaging, Broker

Database Service

File Service

Development network

Production network

APPLICATIONS
Claim administration Policy

BUSINESS INFORMATION
Customer Damage claim

Customer administration

Consult Customer data

Damage claim

Damage form

Damage form

The form issued by the insurant

Business Object Customer, Damage claim Representation Damage form realizes Damage claim Meaning The form issued by the insurant

Calculate premium

Determine risk profile

Register Policy

Register Customer

BUSINESS ACTORS
Front office Back office

Insurance closure

Policy

Actor Front office, Back office Role Customer, Intermediary Interface The Customer makes use of the Phone helpdesk, which is supplied by the Back office Collaboration The Intermediary, the Customer and the Insurer carry out together Negotiate
Close insurance

Debitors creditors

Customer

Intermediary
Phone helpdesk

Insurance closure

Customer

Component Claim administration, Policy Interface The component Customer administration has an interface Consult Customer data Service Calculate premium, Determine risk profile Function Register Policy, Register Customer Collaboration Insurance closure is a temporary collaboration of Policy and Debitors Creditors Interaction Close insurance is the interaction related to the collaboration Insurance closure The collaboration Insurance closure uses the services Register policy and Register premium

AS/400

UNIX

DBMS

Message Queuing

Terminal

HP Color LaserJet 4550 PCL 6

Messaging

Broker

ARCHITECTURE PRINCIPLES
Service has customer focus

Approach customer only if required

Customer approach only at process beginning and end

Back office

Insurance closure

Register policy

Control and execution separated

Negotiate

Intermediary

Register premium

Goal Service has customer focus Principle Approach customer only if required Guideline Customer approach only at process beginning and end Architecture principle Control and execution separated

Customer

Insurer

GENERAL
primary processes

BEHAVIOUR RELATIONS
Register Accept

Process claims

Close insurance

Group (Grouping) Process claims and Close insurance are primary processes Replication (number of instances) There are one or more Senior Assessors, and exactly 3 UNIX servers

Triggering Register triggers Accept Flow Flow Accepted claims between two business functions And Junction Submit claim and Valuate both before Assess After Accept claim both Pay and Inform customer Or Junction After Accept claim and/or Reject claim: Inform customer After Assess: or Accept claim or Reject claim

Accept claims

Senior Assessor [*]

Unix server [3]

Financial accepted handling claims claims

Submit claim Valuate

Assess

Architect Concepts

STRUCTURE RELATIONS
Travel insurance Insurance

Specialization Travel insurance is a specialization of Insurance Composition NAR data is a composition of Name-, Address- and Residence data Aggregation Travel insurance is an aggregation of Insurance-, Paymentand Information service Assignment Actor Customer is assigned to role Insurant Realisation Register realises Claim Registration Service Used by Claim Registration Service used by Insurant Access Register customer has access to business object Customer Association Pay service is associated with value Being insured

Accept claim

Pay

Inform customer Accept claim Reject claim Inform customer

Quick Reference

Name data Address data Residence data

NAR data

Assess

Accept claim Reject claim

Travel insurance

Insurance service

Information service

Payment service

PROGRAM, PROJECT
Program Chaincontrol

Program Program Chaincontrol Project Development Policy Administration System Goal Increase effectiveness Effect Cost reduction with 10% Deliverable AO-handbook up-todate

Customer

Insurant

Development Policy Administration System

Register

Claim Registratie Service

Increase effectiveness

Insurant

Claim Registration Service

Costreduction with 10%

2007 BiZZdesign B.V.

www.BiZZdesign.com

AO-handbook up-to-date

Register customer

Customer

PERIODS
Starting point Januari 2006 Plateau A

Being insured

Pay service

Period Starting point january 2006, Plateau A

For further explanation of concepts en notations, see Handbook Architect and the Architect manual.