NCR5873

Personas 73
Operator Manual
B006-0000-6147 02.00.00 0500
The product described in this book is a licensed product of NCR Corporation. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current. To maintain the quality of our publications, we need your comments on the accuracy, clarity, organisation, and value of this book. Address correspondence to: NCR Financial Solutions Group Ltd. Information Products Kingsway West Dundee Scotland DD2 3XX Copyright 2000 By NCR Corporation Dayton, Ohio U.S.A. All Rights Reserved
Federal Communications Commission (FCC) Radio Frequency Interference Statement

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le prsent appareil numrique nmet pas de bruits radiolectriques dpassant les limites applicables aux appareils numriques de la classe A prescrites dans le Rglement sur le brouillage radiolectrique dict par le ministre des Communications du Canada.
Canadian Class A Device Declaration
NCR Personas 73 Operator Manual
Japanese Class 1 (A) Device Declaration
This equipment is in the 1st Class (A) category (information to be used in commercial and/or industrial areas) and conforms to the standards set by the Voluntary Control Council for Interference aimed at preventing radio interference in commercial and/or industrial areas. Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be caused to radios and TV receivers, etc. Read instructions for correct handling. Note: This statement only applies to ATMs which have been certified for use in Japan. This equipment must be installed and used in strict accordance with the manufacturers instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to consult an NCR service representative immediately.
Information to User
Caution NCR Corporation is not responsible for any radio or television interference caused by unauthorised modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. Such unauthorized modifications, substitutions, or attachments may void the users authority to operate the equipment. The correction of interference caused by such unauthorized modifications, substitutions, or attachments will be the responsibility of the user.
ii
Revision Record
Revision Record
Date
Page
Description of Change
May 00
All
New publication
iii
Revision Record
iv
Table of Contents
Contents
Revision Record .......................................................................................iii Purpose and Audience ...........................................................................ix What This Manual Contains ................................................................... x Guide to Illustrations Used in this Manual .........................................xi
Chapter 1 An Introduction to Your Terminal What is the Personas 73 ........................................................................ 1-1 Module Locations .................................................................................. 1-3 Front Access ...................................................................................... 1-3 Rear Access ........................................................................................ 1-4
Chapter 2 Getting Started How to Access the Interior of Your Terminal ................................... 2-1 Front Access ...................................................................................... 2-1 Rear Access ........................................................................................ 2-2 How to Switch the Power On and Off ............................................... 2-3 How to Enter Supervisor Mode .......................................................... 2-4 Auto-Supervisor ............................................................................... 2-4 Supervisor Mode ..............................................................................2-5 How to Operate the Security Enclosure Locks ................................. 2-6 Primary and Secondary Lock Positions ........................................ 2-7 Locking and Unlocking Sequence .................................................. 2-8 Operating Keylocks .......................................................................... 2-9 Operating Combination Locks ....................................................... 2-9 Operating Controlled Access Electronic Locks .......................... 2-12 Operating an Electronic Access Lock ..........................................2-15
Table of Contents
How to Use the Front Operator Interface........................................ 2-17 Front Operator Panel Operation .................................................. 2-18 How to Use the Rear Operator Interface ......................................... 2-19 Enhanced Operator Panel Operation .......................................... 2-20 How to do a Hardware Reset of Your Terminal ............................ 2-22 How to Insert and Remove Disks..................................................... 2-23 How to Insert and Remove Compact Disks (CD) .......................... 2-25
Chapter 3 Error Reporting How Errors Are Reported.................................................................... 3-1 How Errors in the PC Module are Reported .................................... 3-2 How to Read the Remote Status Indicator ........................................ 3-4
Chapter 4 Cash Deposit Module Cash Deposit Module Components ................................................... 4-1 How to Access the Cash Deposit Module ......................................... 4-2 Front Access Variant........................................................................ 4-2 Rear Access Variant ......................................................................... 4-3 How to Empty the Cash Cassette ....................................................... 4-4 How to Remove the Cash Cassette................................................ 4-4 How to Empty the Cash Cassette. ................................................. 4-8 How to Replace the Cash Cassette .............................................. 4-10 How to Clear Jams in the Cash Deposit Module............................ 4-14 Feed Unit Jams................................................................................ 4-15 Transport Jams................................................................................ 4-18 Recognition Unit Jams ................................................................... 4-20 Escrow Unit Jams ........................................................................... 4-21 Cash Cassette Jams......................................................................... 4-25 Reject Unit Jams.............................................................................. 4-28 How to Clean the Cash Deposit Module Sensors .......................... 4-31 Sensor Cleaning Materials ............................................................ 4-31 How to Identify the Sensors ......................................................... 4-32
vi
Table of Contents
How to Locate the Sensors ............................................................ 4-32
Chapter 5 Receipt Printer How to Replenish the Receipt Printer ................................................ 5-1 How to Access the Receipt Printer...................................................... 5-2 How to Replenish the Receipt Printer Paper..................................... 5-3 How to Clear Receipt Printer Jams ..................................................... 5-9
Chapter 6 Journal Printer How to Access the Journal Printer...................................................... 6-1 How to Replenish the Dot-Matrix Journal Printer Paper ................ 6-2 How to Replace the Dot-Matrix Journal Printer Ribbon ...............6-11 How to Replace the Dot-Matrix Journal Printer Print Head......... 6-17 How to Clear Dot-Matrix Journal Printer Paper Jams ................... 6-24 How to Replenish the Graphics Journal Printer Paper.................. 6-26 Clearing Journal Printer Jams............................................................ 6-39
Chapter 7 Motorised Card Reader How to Clear Motorised Card Reader Jams...................................... 7-1 How to Remove Captured Cards From the Card Reader ............... 7-6
Chapter 8 Maintenance What is Required to Maintain Your Terminal?................................. 8-1 Daily Operations............................................................................... 8-1 Weekly Operations ........................................................................... 8-1 Emptying the Dip/Swipe Reader Debris Bin............................... 8-1 Replenishment .................................................................................. 8-1
vii
Table of Contents
Cleaning Kit ........................................................................................... 8-2 Looking After Your Terminal ............................................................. 8-4 Weekly Maintenance Procedures .................................................. 8-4 Cleaning the Facia and Exterior Panels ........................................ 8-4 Cleaning Heads on Dip and Swipe Card Readers ...................... 8-5 Cleaning Heads on a Motorised Card Reader ............................. 8-6 Printer Media Storage........................................................................... 8-8
Index
Index ............................................................................................... Index-1
User Feedback Form
viii
Purpose and Audience
Purpose and Audience

This publication is intended for NCR customer personnel who are responsible for the day-to-day operation and maintenance of an NCR Personas 73 terminal. This manual shows operators how to maintain the terminal in an operational state by explaining the replenishment procedures.
ix
What This Manual Contains
What This Manual Contains

This manual is divided into eight chapters, as follows: Chapters 1 to 3 introduce the terminal and error reporting.
q
Chapter 1, "An Introduction To Your Terminal" Introduces the terminal and shows the locations of modules Chapter 2, "Getting Started" Describes the basic procedures required to open and close the exterior and start using the terminal Chapter 3, "Error Reporting" Describes how to read the terminals error reporting systems.
Chapters 4 to 7 describe how to carry out the various replenishment operations required to keep the terminal operational and how to clear any jams that may occur in the terminal. There is also information on how to remove any media (such as magnetic cards) which have been captured by the terminal.
q q q q
Chapter 4, "Cash Deposit Module" Chapter 5, "Receipt Printer" Chapter 6, "Journal Printer" Chapter 7, "Motorised Card Reader"
Chapter 8 describes how to maintain your terminal.

q
Chapter 8, "Maintenance" Describes the preventive maintenance procedures for the terminal.
Note: To make the most efficient use of this manual, each copy can
be customised to the configuration of the terminal for which it is to be used. If you decide to remove a chapter, do not destroy it as your terminal may be upgraded later.
Guide to Illustrations Used in this Manual

The illustrations are used as follows:
q
Solid or black outlined objects (highlighted) are the objects on which an action is to be performed Arrows indicate the direction of movement for the closest highlighted object. Numbered arrows indicate the sequence of actions to be taken Inserts, or zoom boxes, show detail of a specific action or area of interest Dotted lines indicate the final position of a highlighted object after the operator has completed the required action.
xi
The following illustration provides an example of the explanations given above.

Symbol Definition Example
Correct
is to be performed.
Incorrect
2
Not required
Light
Dark
position of outlined object
Direction/motion
sequence and direction/motion.
xii
Table of Contents An Introduction to Your Terminal
Chapter 1
An Introduction to Your Terminal

What is the Personas 73 Module Locations Front Access Rear Access 1-1 1-3 1-3 1-4
Table of Contents An Introduction to Your Terminal
An Introduction to Your Terminal
What is the Personas 73
What is the Personas 73

The Personas 73 is a PC-based self service terminal. A PC, running self-service application software, is the heart of this terminal. This self-service application software manages transactions and controls the various devices, such as printers, card readers, monitor screens and keyboards. The terminal is designed to aid customers by automating the following services:
q q
q q q
Cash depositing Account transaction q Transfers q Order cheque book Account enquiries q Account balance q Next loan payment q Credit card limit q Interest rates Receipt printing Mini-statement printing Coupon printing.
1-1
An Introduction to Your Terminal What is the Personas 73
The Personas 73 is a freestanding lobby terminal available in either front or rear service access variants.
1-2
An Introduction to Your Terminal Module Locations
Module Locations
The following illustrations show the locations, in front and rear access variants, of the various modules which comprise the terminal
Front Access
Journal Printer 3.5 in. Disk Drive (optional) Receipt Printer
Monitor Function Display Keys Operator Panel Terminal On/Off Switch Keyboard Cash Deposit Module
Card Reader
CD-ROM Drive 3.5 in. Disk Drive (standard) Digital Audio Control PC Core
Cabinet Door
Security Enclosure Door
Note: Your terminal may be configured differently from that shown above.
1-3
An Introduction to Your Terminal Module Locations
Rear Access
3.5 in. Disk Drive (optional) Receipt Printer Journal Printer Operator Panel Terminal On/Off Switch
CD-ROM Drive Digital Audio Control Cash Deposit Module
PC Core Cash Cassette
Security Enclosure Door Cabinet Door
1-4
Table of Contents Getting Started
Chapter 2
Getting Started
How to Access the Interior of Your Terminal Front Access Rear Access How to Switch the Power On and Off How to Enter Supervisor Mode Auto-Supervisor Supervisor Mode How to Operate the Security Enclosure Locks Primary and Secondary Lock Positions Front Access Rear Access Locking and Unlocking Sequence Operating Keylocks Unlocking a Keylock Locking a Keylock Operating Combination Locks Unlocking a Factory Set Combination Lock Unlocking a Customer Set Combination Lock How to Operate the Silent Alarm Locking a Combination Lock Changing the Combination Operating Controlled Access Electronic Locks Unlocking a Controlled Access Electronic Lock Locking a Controlled Access Electronic Lock Operating an Electronic Access Lock Unlocking a Factory Set Electronic Access Lock Locking a Controlled Access Lock 2-1 2-1 2-2 2-3 2-4 2-4 2-5 2-6 2-7 2-7 2-8 2-8 2-9 2-9 2-9 2-9 2-10 2-10 2-11 2-11 2-11 2-12 2-12 2-14 2-15 2-15 2-16
Table of Contents Getting Started
How to Use the Front Operator Interface Front Operator Panel Operation Controls Indicators How to Use the Rear Operator Interface Enhanced Operator Panel Operation Indicators Controls How to do a Hardware Reset of Your Terminal How to Insert and Remove Disks How to Insert and Remove Compact Disks (CD)
2-17 2-18 2-18 2-18 2-19 2-20 2-20 2-21 2-22 2-23 2-25
Getting Started
How to Access the Interior of Your Terminal
How to Access the Interior of Your Terminal

Front Access
To open your terminal, proceed as follows:
2
1 2 3 4
Insert the key into the underside of the fascia shelf and turn it clockwise. Gently lift the fascia and it will open itself. Open the cabinet door. Unlock and open the security enclosure.
1
Note: To close your terminal, reverse the above procedure.
2-1
Getting Started How to Access the Interior of Your Terminal
Rear Access
To open your terminal, proceed as follows:

2
1 2 3
Insert the key into the lock on the upper door and turn it clockwise. Open the upper and lower cabinet doors. Unlock and open the security enclosure.
1
Note: To close your terminal, reverse the above procedure.
2-2
Getting Started How to Switch the Power On and Off
How to Switch the Power On and Off

To switch the mains power to your terminal on or off, proceed as follows: 1 2 Open the exterior of your terminal. Press the orange switch to the required on (pressed in at the "1" side) or off (pressed in at the "0" side) position.
1 0
Note: After you have switched your terminal power on, it will take several minutes for the terminal to load all its software and start displaying the application. Caution: Do not attempt to load paper into the printers until the terminal has completed its power up procedures and started displaying either your application or the supervisor menu. 3 Close the terminal.
2-3
Getting Started How to Enter Supervisor Mode
How to Enter Supervisor Mode

Auto-Supervisor
2
If the terminal is fitted with the Auto-Supervisor facility, the terminal will automatically enter Supervisor Mode either when you open the fascia on a front access terminal or the top door on a rear access terminal. When you close your terminal it will automatically return to Normal Mode. If you want the terminal in Normal Mode with the exterior of the terminal open, pull-out the button shown in the following figures.
If your terminal is not fitted with the auto-supervisor facility, your terminal will continue to run your application in Normal Mode when the fascia is open. In this case you must use the switch on the operator panel to place your terminal in the Supervisor Mode.
2-4
Getting Started How to Enter Supervisor Mode
Supervisor Mode
If you do not have the auto-supervisor option, then you will have to enter the Supervisor Mode manually. 1 2 Open the exterior of your terminal. Press the switch on the operator panel to the supervisor position as shown below.
Supervisor
SUP
E RV
ISOR
3 4
After you have completed the task, press the switch on the operator panel to the normal position. Close and lock the exterior of the terminal.
2-5
Getting Started How to Operate the Security Enclosure Locks
How to Operate the Security Enclosure Locks

The standard security enclosure will have a locking handle plus one lock (a primary lock), or two locks (a primary and a secondary lock). The possible lock types for primary and secondary locks are as follows:
q
Primary lock types: q Keylock q Combination lock q Combination lock with silent alarm q Combination lock with keylock q Electronic access lock (see Note 2 below) q Controlled access lock (see Note 2 below). Secondary lock types: q Keylock q Combination lock q Combination lock with silent alarm q Combination lock with electronic override.
Note 1: The make of lock (Standard, or Sargent and Greenleaf) fitted depends on the configuration of the terminal. The procedures for opening and closing the various types of lock are the same for both makes. Note 2: The Controlled Access and Electronic Access Locks are manufactured by Mas-Hamilton. The procedure for opening and closing these locks differs from the others.
2-6
Primary and Secondary Lock Positions
The following illustrations show the relative positions of primary and secondary combination locks on front and rear access terminals.
2
Front Access
90
80
10
70
Primary Lock
20
30
90
80
70
40
40
50 50
60 60
Locking Handle
10
20
Secondary Lock
30
2-7
Rear Access
Primary Lock
01
09
08
02
07
03
Secondary Lock
01
09
08
02
03
Locking and they must be opened in the following sequence: Unlocking Sequence
2
If you have both primary and secondary lock fitted to your terminal, 1 2 3 Unlock the secondary lock. Unlock the primary lock. Use the handle to retract the bolt and open the door.
The primary and secondary locks must be locked in the following sequence: 1 2 3 Close the door and use the handle to operate the bolt. Lock the primary lock. Lock the secondary lock.
2-8
06
06
05
05
04
04
Locking Handle
07
Operating Keylocks
The pair of keylock keys supplied with your terminal have been pre-cut to a random factory-set combination. If one key should get lost, then you should get a new pair of keys and then change the keylock setting.
Unlocking a Keylock
To unlock a keylock, insert the key into the lock and turn it clockwise as far as it will turn.
Locking a Keylock
To lock a keylock, turn the key counter-clockwise as far as it will turn and then remove the key. Three variants of combination lock may be fitted to your terminal:
q
2
Operating Combination Locks
q q
basic combination lock - requires only the combination to open it combination lock with a keylock fitted in it combination lock with a silent alarm option.
All the variants of the combination lock are three-number precision locks and require careful alignment of combination numbers with the index. Turn the dial slowly and steadily. If, after turning the dial the correct number of revolutions, you accidentally turn the number on the dial beyond the index, the entire series of combination numbers must be re-dialled. You cannot turn the dial back to regain a proper alignment of the number and index, because each time a selected number is aligned with the index a revolution is counted. The procedures for unlocking and changing the combination on a combination lock are the same regardless of whether the lock is a primary or secondary lock.
2-9
Changing Index
Opening Index
90
80
10
20
Dial
70
30
40
2 2
Unlocking a Factory Set Combination Lock

If the combination lock is set at the original factory setting of 50, you unlock it as follows, dialling on the opening index: 1 2 3 If a keylock is fitted to the combination lock, insert the key into the lock and turn it clockwise. Turn the dial a minimum of four turns counter-clockwise and stop on 50. Turn the dial slowly clockwise until the bolt retracts. The lock is now open. Use the handle on the door to retract the door bolt and open the door.
Unlocking a Customer Set Combination Lock

If the combination has been set at a three-number combination, for example 36-82-44, unlock it as follows: 1 2 If a keylock is fitted to the combination lock, insert the key into the lock and turn it clockwise. Turn the dial counter-clockwise, passing the first number (36) three times, stop on the first number (36) the fourth time.
2-10
50
60
3 4 5
Turn the dial clockwise, passing the second number (82) twice, and stop on the second number (82) the third time. Turn the dial counter-clockwise, passing the third number (44) once, and stop on the third number (44) the second time. Turn the dial clockwise until the bolt retracts. The lock is now open. Use the handle on the door to retract the door bolt and open the door.
2
How to Operate the Silent Alarm

The silent alarm is triggered, if fitted, by adding 10 to the first number of the combination. For example if the first number was 34, dial 44 to trigger the silent alarm. Dial the next two numbers of the combination as normal, the combination lock will open as normal but the alarm will have been triggered.
Locking a Combination Lock

To lock the combination lock, turn the dial at least four complete turns counter-clockwise. If a keylock is fitted to the combination lock, turn the dial until 0 is in line with the opening index and then turn the key counter-clockwise and remove it from the lock.
Changing the Combination

Detailed instructions on how to change the combination of a lock are displayed inside the security enclosure.
2-11
Operating Controlled Access Electronic Locks
For terminals with security enclosures fitted with a Mas-Hamilton controlled access electronic lock, refer to the following MasHamilton Group publications for details of how to set up and manage the lock operations: CENCON System 2000 Access Control System Getting Started Guide q Supervisor Guide Special Supervisor Guide q FLM Dispatcher Guide q Route Dispatcher Guide q CENCON 2000 System Guide. q These publications can be purchased from the following Order Point:
q
Mas-Hamilton Group, 805-D Newtown Circle, LEXINGTON, Kentucky, 40511-1240 Tel: (1) 606 253-4744 Fax: (1) 606 253-4748 For the attention of Customer Service Manager
Unlocking a Controlled Access Electronic Lock

To open a security enclosure with a Mas-Hamilton controlled access electronic lock in Bank Mode (1 User) proceed as follows: 1 Spin the knob on the lock counter-clockwise.
Note: Rotating the knob counter-clockwise generates enough power within the lock to allow it to operate for 90 seconds after the rotation stops. The LCD powers down after 40 seconds. Upon power up, the LCD will provide instructions for the user to follow while opening the enclosure
2-12
.
Keypad
LCD
Touch Key Reader
Knob
2 3 4
Keep spinning the knob until EC appears on the LCD and beeps are heard. Enter personal combination number (or the factory default number - 50-25-50) using the keypad. When IPI (Input Personal Identifier) appears on the LCD, hold the personal identification key against the key reader.
Note: The lock processor will generate a combination number and compare the user entered combination number with the generated combination number. 5 If the combination numbers do not match, a lightning bolt symbol (to indicate a security violation) will appear on the LCD. If this occurs, follow your in-house security procedures for this condition. If the combination number and the generated combination number match, the LCD will display Opr and the lock will beep. Turn the knob clockwise to open the lock and retract the locking bolt.
2-13
Use the handle on the door to retract the door bolt and open the door.
2
Locking a Controlled Access Electronic Lock

To close the security enclosure, proceed as follows: 1 2 3 4 5 6 Close the security enclosure door. Turn the electronic lock knob counter-clockwise to close. Spin the knob counter-clockwise (to power up the electronic lock) until beeps are heard. IPI will appear on the LCD. Hold the personal identification key against the key reader. EOP (End of Operation) will appear on the LCD.
2-14
Operating an Electronic Access Lock
The procedures given in this manual relate only to the use of the electronic access lock when it is set at the factory setting.
2
Full details of how to operate the lock, including how to set and change combinations, can be found in the MAS-Hamilton, Model 50 and D50 User Operations instructions shipped with the terminal.
Unlocking a Factory Set Electronic Access Lock

The lock is shipped pre-set so that any 2-digit number (except 00), followed by the factory code of 502550 will open the lock.
Keypad
Red Label Lip
Dial
To unlock the lock proceed as follows: 1 Power the lock by turning the dial in any direction until the red and green lights flash and a beep is heard. This indicates that the lock is powered-up and ready to be used. Position the lock dial so that the lip on the dial covers the red label on the lock. Use the keypad to enter any 2-digit number (except 00) and then the code 502550. When the combination has been entered correctly the green light will give one slow flash to indicate that the lock is ready to open. Turn the dial slowly clockwise until the bolt retracts. The lock is now open. Use the handle on the door to retract the door bolt and open the door.
3 4
2-15
Locking a Controlled Access Lock

1 2 Close the security enclosure door and use the door handle to engage the door bolt. Turn the lock dial counterclockwise until the lock bolt engages.
2-16
Getting Started How to Use the Front Operator Interface
How to Use the Front Operator Interface
Reset
Comm
Supervisor
Normal
7 4 1
8 5 2 0
9 6 3
Clear Cancel Enter
On a Front Access terminal the operator panel is used in conjunction with the cardholder display, the Function Display Keys (FDKs) and the cardholder keyboard to run the terminals System Application software. For further information refer to the NCR publication APTRA Self-Service Support, System Application User Guide (B006-0000-6167).
2-17
Getting Started How to Use the Front Operator Interface
Front Operator Panel Operation
Controls
2
The Supervisor switch is used to enter Supervisor Mode. The Reset switch will cause a reset of the whole terminal. The volume control knob for on-board audio is located on the front of the PC Core. Volume can also be controlled through the application.
Indicators
The (Comm) communications indicator (located in between the Supervisor switch and the Reset switch) flashes to indicate that the terminal is communicating with a host system.
2-18
Getting Started How to Use the Rear Operator Interface
How to Use the Rear Operator Interface

On a Rear-Access terminal the Enhanced Operator Panel (EOP) is located at the rear and can be viewed through the clear panel on the door. The EOP is used when running the terminals System Application software. It is possible to transfer control of operator functions to the front of the terminal. For further information refer to the NCR publication APTRA SelfService Support, System Application User Guide (B006-0000-6167).
E SUP
RV I S
OR
RES
ET
2-19
Enhanced Operator Panel Operation
The following illustration shows the layout of the Enhanced Operator Panel.
2
1 4 7
COR
2 5 8 0
3 CLR 6 CNL 9
ENT
Normal
In Service Supervisor Power Error
Supervisor
Reset
Comm
Indicators
The five indicators on the EOP have the following meanings:
q q
q q
IN-SERVICE - indicates the terminal is ready to be used SUPERVISOR - indicates the terminal is in Supervisor Mode and is not available for use POWER - indicates the EOP is receiving power from the terminal ERROR - indicates that a system error has occurred COMM - this flashes when the terminal is in communication with the host.
2-20
When the terminal is in Normal Mode and the doors are closed, or when in Supervisor Mode, the EOP displays messages indicating the condition of the terminal.
Controls
The following controls are located on the EOP:
q
q q
The Mode switch is used to switch between Normal and Supervisor modes. The Reset switch causes a reset of the whole terminal. The Contrast Control alters the contrast levels of the display panel.
The volume control knob for on-board audio is located on the front of the PC Core. Volume can also be controlled through the application.
2-21
Getting Started How to do a Hardware Reset of Your Terminal
How to do a Hardware Reset of Your Terminal

A Reset switch is provided on the operator panel. When the Reset switch is pressed, the terminal executes its diagnostic procedures, reloads the system software and initialises the user application program. To reset the terminal, proceed as follows: 1 2 Open the exterior of your terminal. Press the Reset switch on the operator panel.
Reset
SUP
E RV
ISOR
RES
ET
Close and lock the terminal.
Note: After the terminal is reset, several minutes will elapse before the software is loaded and your application is displayed.
2-22
Getting Started How to Insert and Remove Disks
How to Insert and Remove Disks

To insert or remove a disk from the disk drive proceed as follows. 1 2 Open the exterior of the terminal. Press in the button shown below to eject the current disk from the disk drive. Remove the disk.
2-23
Getting Started How to Insert and Remove Disks
Insert the new disk into the disk drive as shown.
2-24
Getting Started How to Insert and Remove Compact Disks (CD)
How to Insert and Remove Compact Disks (CD)

To insert or remove a disk from the disk drive proceed as follows. 1 2 3 Open the exterior of the terminal. Press the button shown below to open the disk tray and remove the current CD. Insert the new CD with the printed side facing to the left. Ensure that the tabs at the bottom of the tray, are holding the disk in position. Lightly push the end of the tray inwards until it retracts automatically.
1
2-25
Getting Started How to Insert and Remove Compact Disks (CD)
2-26
Table of Contents Error Reporting
Chapter 3
Error Reporting
How Errors Are Reported How Errors in the PC Module are Reported How to Read the Remote Status Indicator 3-1 3-2 3-4
Table of Contents Error Reporting
Error Reporting
How Errors Are Reported
How Errors Are Reported

The terminal uses an error reporting system to tell you how "healthy" your terminal is. The system not only reports error conditions, it also reports when a device, for example the card reader, requires to be replenished or replaced. To check the condition of your terminal follow your in-house procedures for using the System Application. From the System Application Main Menu select the Device Status List option. This lists all devices which require attention. The following information is provided:
q
q q
Device name - this is the name of the device that requires attention Description - this is a short description of the devices condition Attention - this indicates whether the device requires immediate attention now or will require attention soon. User Category - specifies what type of user (Operator or Customer Engineer) is able to deal with the situation. A category of CE may be required indicated that an operator may be able to clear the fault, but if the operator cannot clear the fault they should contact a Customer Engineer. Self Clearing - shows whether or not the condition is self clearing. Status ID - this is a unique number which identifies the condition. You can use the Status ID when reporting faults to a help desk.
For more information on error reporting and the System, Application, refer to the NCR publication, APTRA Self-Service Support, System Application User Guide (B006-0000-6167).
3-1
Error Reporting How Errors in the PC Module are Reported
How Errors in the PC Module are Reported

The reporting system does not report on the operator panel if a fault has occurred on one of the boards in the PC module. The boards in the PC module are tested during power-up and at reset. If a fault is detected on one of the components of the PC module, the Light Emitting Diode (LED) will be illuminated red. Following is a summary of the LED colour code.
LED Colour Result Of Test
AMBER RED GREEN UNLIT
TEST STILL EXECUTING TEST FAILED TEST PASSED NO POWER TO MODULE
3-2
Error Reporting How Errors in the PC Module are Reported
The location of the LED is shown in the following illustration.
If the LED is unlit or illuminated red after power-up or system reset, call your service engineer.
3-3
Error Reporting How to Read the Remote Status Indicator
How to Read the Remote Status Indicator

The remote status indicator uses three lamps to indicate the status of the terminal. An illuminated lamp, indicates the terminal is in one of the following states:
q q q
Red light on - Service required immediately Amber light on - Service required soon Green light on - Terminal operating normally
SERVICE REQUIRED NOW
SERVICE REQUIRED SOON
IN SERVICE
Note: Your institution may have changed the label on your indicator, and the meaning associated with the lamps, and so these may differ from those described above.
3-4
Table of Contents Cash Deposit Module
Chapter 4
Cash Deposit Module

Cash Deposit Module Components How to Access the Cash Deposit Module Front Access Variant Rear Access Variant How to Empty the Cash Cassette How to Remove the Cash Cassette Front Access Variant Rear Access Variant How to Empty the Cash Cassette. How to Replace the Cash Cassette Front Access Variant Rear Access Variant How to Clear Jams in the Cash Deposit Module Feed Unit Jams Transport Jams Recognition Unit Jams Escrow Unit Jams Cash Cassette Jams Reject Unit Jams How to Clean the Cash Deposit Module Sensors Sensor Cleaning Materials How to Identify the Sensors How to Locate the Sensors Feed Unit Sensors Transport Sensors 4-1 4-2 4-2 4-3 4-4 4-4 4-4 4-6 4-8 4-10 4-10 4-12 4-14 4-15 4-18 4-20 4-21 4-25 4-28 4-31 4-31 4-32 4-32 4-34 4-37
Table of Contents Cash Deposit Module
Recognition Unit Sensors Escrow Unit Sensors Cash Cassette Sensors Reject Unit Sensors
4-39 4-40 4-42 4-46
Cash Deposit Module
Cash Deposit Module Components
Cash Deposit Module Components

The various components that comprise the cash deposit module are shown below.
Feed Unit Drive Knob Upper Transport Feed Knob Recognition Unit
Feed Unit Feed Unit Entry Slot
Reject Unit Transport Cover Door Escrow Unit Latch Lower Transport Feed Knob Front Cover Door
Cash Cassette
4-1
Cash Deposit Module How to Access the Cash Deposit Module
How to Access the Cash Deposit Module

Front Access Variant
To rack out the Cash Deposit Module in a front access terminal proceed as follows:
4
1 2 3 4
Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Open the security enclosure. On the cash deposit module, press down the racking latch then grasp the racking handle and pull the module out towards you until its slides are fully extended as shown below.
4-2
Cash Deposit Module How to Access the Cash Deposit Module
Rear Access Variant
To rack out the Cash Deposit Module in a rear access terminal proceed as follows: 1 2 3 4 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Open the security enclosure. On the cash deposit module, press in the racking latch as shown below then grasp the racking handle and pull the module out towards you until its slides are fully extended and the racking mechanism locking latch is activated.
4-3
Cash Deposit Module How to Empty the Cash Cassette
How to Empty the Cash Cassette

To replenish the cash cassette in your terminal proceed as follows: Caution: Whenever you are handling the cash cassette take care not to drop the cassette as this may cause damage to the internal components.
How to Remove the Cash Cassette

1 2 3 4 5 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Open the security enclosure. Rack out the cash deposit module. Lift the latch on the cassette cover and open the cover.
4-4
Hold the cash cassette by the front handle and pull the cassette out until it reaches the stopper. Then hold the cassette by both handles and carefully lift it out of the deposit module.
If the cassette is to be sent to a secure area for emptying, do so in accordance with your institution's procedures.
4-5
Rear Access Variant

1 2 3 4 5 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Open the security enclosure. Rack out the cash deposit module Lift the latch on the cassette cover and open the cover.
4-6
Hold the cash cassette by the front handle and pull the cassette out to the removal position indicated on the side of the module. Then, tilt the top towards you and, using the top handle, lift the cassette out of the deposit module.
1 3 2
Set or remove the safe unit while referring to the place of this arrow
Set position
Sliding range
Removal position
If the cassette is to be sent to a secure area for emptying, do so in accordance with your institution's procedures.
4-7
How to Empty the Cash Cassette.
To empty the cash cassette, proceed as follows: 1

4
Place the cassette on its side on a flat surface then use the key provided to unlock and open the cassette.
4-8
Remove all bills taking care not to damage the stacker fan. There is no need to reposition the lift.
Stacker Fan
Lift
Close and lock the cassette.
4-9
How to Replace the Cash Cassette
Caution - Remember to close and lock the cassette cover before pushing the cash deposit module back into the terminal as failure to do so may damage the terminal.
1 2
1 2 3 4
Place an empty cassette in the front of the module. Push the cassette fully into the module until it locks in place. Close and lock the cassette cover. Push the cash deposit module back into the terminal until the latch clicks into place
4-10
5 6 7 8
Close and lock the security enclosure. Follow your in-house procedures for indicating that the cash cassette has been replenished. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. Close and lock the terminal.
4-11
Rear Access Variant

1 Hold the cassette by the top and front handles then, tilt the cassette and lift it into the module. Then push the cassette fully into the module until the red positioning arrow is within the set position.
3 1
Set or remove the safe unit while referring to the place of this arrow
Set position
Sliding range
Removal position
2 3
Close and lock the cassette cover. Lift the racking mechanism locking latch then push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure.
4-12
5 6 7
Follow your in-house procedures for indicating that the cash cassette has been replenished. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. Close and lock the terminal.
4-13
Cash Deposit Module How to Clear Jams in the Cash Deposit Module
How to Clear Jams in the Cash Deposit Module

Take care when removing jammed currency. Do not attempt to pull out jammed currency as this may damage the unit.
The terminals System Application, Device Status List function will indicate that a jam has occurred in the cash deposit module. If, after following the procedures described in this section, the terminal still reports bills jammed in the unit, this may mean that the cash deposit module sensors need to be cleaned. In this case you should follow the procedures described in the section How to Clean the Cash Deposit Module Sensors, later in this chapter. To clear a jam proceed as follows: 1 2 3 4 5 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Open the security enclosure. Rack out the cash deposit module. Check the System Application, Device Status List, then go to the relevant section described below.
q
If the device status is Feed unit error go to the Feed Unit Jams section. If the device status is Notes found in transport during initialisation or Transport error go to the Transport Jams section. If the device status is Validator error go to the Recognition Unit Jams section.
4-14
q
If the device status is Escrow error go to the Escrow Unit Jams section. If the device status is Note bin error go to the Cash Cassette Jams section. If the device status is Reject unit error or Reject unit full go to the Reject Unit Jams section. Take care when removing jammed currency. Do not attempt to pull out jammed currency as this may damage the unit.
Feed Unit Jams
1 2
Remove any bills held in the feed unit entry slot. Open the door on the side of the feed unit then turn the green feed unit drive knob as required and carefully remove any jammed bills.
4-15
Lift the latch on the cassette cover and open the cover.
Grip the feed unit by the entry slot collar and pull the unit out slightly to access the area to the rear of the unit.
4-16
If bills are jammed at the rear of the unit turn the green feed unit drive knob or the transport knob and carefully remove the bills.
6 7 8 9
Push the unit back into the module. Close and lock the cassette cover. Push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure.
10 Follow your in-house procedures for clearing the terminals status. 11 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. 12 Close and lock the terminal.
4-17
Transport Jams
Before attempting to remove jammed bills from the transport you should try to guide the individual bills to a straight section of the transport using the upper and lower transport drive knobs. Do not attempt to pull out bunches of jammed bills or bills jammed in a curved section of the transport as this may damage the drive belts.
Open the transport cover door on the side of cash deposit module and check for any bills jammed in the transport.
4-18
Use the transport drive knobs and carefully guide individual bills to a straight section of transport then remove the bill.
U pper Tr anspor t D rve Knob i
Low erTr anspor t D rve Knob i
3 4 5 6
Having removed all bills close the transport cover door. Push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure. Follow your in-house procedures for clearing the terminals status.
4-19
7 8
If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. Close and lock the terminal. Take care when removing jammed currency. Do not attempt to pull out jammed currency as this may damage the unit.
Recognition Unit Jams
Unfasten the clip and open the recognition unit.
2 3 4 5 6
Pull out any jammed bills. Close and fasten the recognition unit. Push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure. Follow your in-house procedures for clearing the terminals status.
4-20
7 8
If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. Close and lock the terminal. Take care when removing jammed currency. Do not attempt to pull out jammed currency as this may damage the unit.
Escrow Unit Jams
Examine the ESCROW unit. If any bills are wound normally round the drum, leave them in the unit. The bills will be sent to the reject unit when the terminal is reset. If any bills are jammed in the unit, do not attempt to pull out the bills. 1 Turn the drum to move individual jammed bills to the shaded area indicated below, then carefully remove the bill.
4-21
4-22
Grip the escrow unit by its handle and pull the unit out slightly to access the area to the rear of the unit.
If any bills are jammed turn the lower green transport knob as required and carefully remove any jammed bills.
4-23
Ensure the escrow drum tape is tight by turning the drum anticlockwise.
6 7 8 9
Push the escrow unit back into the module. Close and lock the cassette cover. Push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure.
4-24
Cash Cassette Jams
To clear cash cassette jams, proceed as follows: 1 2 3 4 Rack out the cash deposit module. Remove the cassette as described in the section How to Remove the Cash Cassette, at the start of this chapter. Check for any bills jammed between the transport and the cassette If bills are jammed turn the transport knob and carefully remove the jammed bills..
4-25
Place the cassette on its side on a flat surface then use the key provided to unlock and open the cassette.
4-26
Remove all bills taking care not to damage the stacker fan. There is no need to reposition the lift.
Stacker Fan
Lift
7 8 9
Close and lock the cassette. Place the empty cassette back into the cash deposit module. Close and lock the cassette cover.
10 Push the cash deposit module back into the terminal until the latch clicks into place. 11 Close and lock the security enclosure. 12 Follow your in-house procedures for clearing the terminals status. 13 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. 14 Close and lock the terminal.
4-27
Reject Unit Jams
1 2
Remove any bills from the reject unit exit slot. Open the door on the side of the unit and remove any bills then turn the green drive knob as required and carefully pull out any jammed bills then close the door.
4-28
Pull the reject unit out slightly using either the exit collar (front access) or the handle (rear access) to access the area at the rear of the unit.
4-29
5 6 7 8 9
If any bills are jammed turn the green drive knob and carefully remove any jammed bills. Push the reject unit back into the module. Close and lock the cassette cover. Push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure.
4-30
Cash Deposit Module How to Clean the Cash Deposit Module Sensors
How to Clean the Cash Deposit Module Sensors

A build up of dust on the various sensors in the Cash Deposit Module can sometimes cause the terminal to incorrectly report jammed bills. If, after clearing jammed bills, you continue to get device status messages reporting notes jammed in the module, this indicates the sensors may need to be cleaned. Follow the procedures described below to clean the sensors. You must take care not to damage the sensors during cleaning. Use a soft brush, cotton-bud or compressed-air canister to gently clear away any accumulated dust. Do not use abrasive material or cleaning fluid as these may damage the sensors.
Sensor Cleaning Materials
4-31
How to Identify the Sensors
Each of the sensors identified later in this section comprises an emitter and receiver component. The emitter and receiver are positioned opposite each other. The areas that need to be cleaned are the clear plastic lenses. An example is shown in the graphic below.
How to Locate the Sensors
1
4
Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Open the security enclosure. Rack out the cash deposit module. Check the terminal System Application, Device Status List, then clean the sensors identified in the message by referring to the relevant section described below.
q
2 3 4 5
If the device status is Feed unit error go to the Feed Unit Sensors section.
4-32
q
If the device status is Notes found in transport during initialisation or Transport error go to the Transport Sensors section. If the device status is Validator error go to the Recognition Unit Sensors section. If the device status is Escrow error go to the Escrow Unit Sensors section. If the device status is Note bin error go to the Cash Cassette Sensors section. If the device status is Reject unit error or Reject unit full go to the Reject Unit Sensors section.
Having cleaned all sensors, follow the procedures described below to complete the operation. 6 7 8 9 Ensure that all units are pushed back into their operating position and that the cassette cover is closed and locked. Push the cash deposit module back into the terminal until the latch clicks into place. Close and lock the security enclosure. Follow your in-house procedures for clearing the terminals status.
10 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. 11 Close and lock the terminal.
4-33
Feed Unit Sensors

1 Clean the pair of sensors located inside the feed unit entry slot.
Open door and clean the three pairs of sensors visible through the feed unit side opening.
4-34
Grip the feed unit by the entry slot collar and pull the unit out slightly to access the area to the rear of the unit.
4-35
Clean the single sensor located in the exit slot at the rear of the unit.
6 7
Push the unit back fully into the module. Close and lock the cassette cover.
4-36
Transport Sensors
1
Open the transport cover on the side of the cash deposit module
4-37
Gently clear the dust from each of the five transport sensors shown in the diagram.
Close the transport cover.
4-38
Recognition Unit Sensors

1 Unfasten the clip and open the recognition unit then carefully clear any dust from the two sensors.
Close and fasten the recognition unit.
4-39
Escrow Unit Sensors

1 Lift the latch on the cassette cover and open the cover.
Grip the escrow unit by its handle and pull the unit out slightly to access the area to the rear of the unit.
4-40
Carefully clear any dust from the sensor located in the exit slot.
4 5
Push the escrow unit back into the module. Close and lock the cassette cover.
4-41
Cash Cassette Sensors

1 2 3 Remove the cassette as described in the section How to Remove the Cash Cassette, at the start of this chapter. Place the cassette on its side on a flat surface. Use the key provided to unlock and open the cassette.
Remove any bills taking care not to damage the stacker fan. There is no need to reposition the lift
4-42
Carefully clear any dust from the sensors inside the cassette as indicated below.
4-43
4-44
Clear any dust from the sensor in the cassette entry/exit slot.
7 8
Close and lock the cassette. Replace the cash cassette as described earlier in this chapter.
4-45
Reject Unit Sensors

1 Carefully clear any dust from the two sensors located in the reject unit exit slot.
Push in the cleaning levers shown below several times to clean the sensors located within the reject unit.
4-46
Pull the reject unit out slightly using either the exit collar (front access) or the handle (rear access) to access the area at the rear of the unit.
4-47
Carefully clear any dust from the sensor located in the reject unit exit slot.
6 7
Push the reject unit back into the module. Close and lock the cassette cover.
4-48
Table of Contents Receipt Printer
Chapter 5
Receipt Printer
How to Replenish the Receipt Printer How to Access the Receipt Printer How to Replenish the Receipt Printer Paper How to Clear Receipt Printer Jams 5-1 5-2 5-3 5-9
Table of Contents Receipt Printer
Receipt Printer
How to Replenish the Receipt Printer
How to Replenish the Receipt Printer

This chapter describes the replenishment of the Receipt Printer and includes the following steps:
q q q
How to access the printer How to replenish the printer paper How to clear paper jams
5-1
Receipt Printer How to Access the Receipt Printer
How to Access the Receipt Printer

To rack out the receipt printer proceed as follows: 1 2 3 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Press the green latch and slide the printer/module tray out until its slides are fully extended.
5-2
Receipt Printer How to Replenish the Receipt Printer Paper
How to Replenish the Receipt Printer Paper

The illustrations which follow are representative of the printer described, however, minor differences may be apparent due to customised configuration or changes to the product/technology. 1 2 3 4 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended. Open the print mechanism cover using either of the green locking levers as shown. The cover will spring open.
5-3
Lift out the paper roll core, spindle and any remaining paper. Pull out any paper from the paper entry slot (you may have to partially close the print mechanism to see this). Discard the paper and paper roll core but retain the spindle.
Note The new printer spindles are similar to, but not interchangeable with, the spindles used on the old printers.
5-4
Close the print mechanism cover push it down until it clicks shut.
Remove sufficient paper from the new receipt roll so that there are no traces of glue or tape. Tear the end of the paper to leave a reasonably clean and straight edge without creases. Insert the spindle into the core of the new paper roll. Lower the paper roll into printer so that the spindle drops into the slots. The paper should feed from the top of the roll.
5-5
Guide the paper into the paper entry slot. Manually feed in paper until it stops about 75mm (3in.).
5-6
10 Press the paper feed button and continue to feed in paper manually until it is gripped by the print mechanism. The printer will produce a sample receipt printed with a smiley graphic to confirm correct operation.
11 If nothing happens when the feed button is pressed, the paper has probably not been loaded correctly. Check the paper is feeding from the top of the roll. Open the printer cover, rotate the paper roll backwards to pull the paper clear of the print mechanism and try feeding the paper again starting at step 9.
5-7
12 Make sure that you remove the receipt and any other paper from the exit slot or receipt transport.
13 Push the printer/module tray back into the terminal until it clicks into place. 14 Follow your in-house procedures for indicating that the paper has been replaced in the receipt printer. 15 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select normal mode. 16 Close and lock the terminal door or facia.
5-8
Receipt Printer How to Clear Receipt Printer Jams
How to Clear Receipt Printer Jams

To clear a jam within the receipt printer, proceed as follows:
1 2 3 4 5 6 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended. Inspect the printer to see if you can identify the location of the paper jam. If necessary, tear the paper to separate the roll from the paper entering the print mechanism. Open the print mechanism cover using either of the green locking levers as shown. The cover will spring open.
5-9
Carefully remove any torn or crumpled paper from the print mechanism. Check both under the cover and at the paper entry slot (you may have to partially close the print mechanism to see this).
5-10
If there is any paper jammed in the receipt transport, remove it carefully.
Make sure the paper roll can turn freely by rotating it backwards (away from the print mechanism). If the roll does not turn freely, remove it from the printer and check that there is nothing jamming the paper roll or spindle.
10 Before reloading the paper, tear the end of the paper to leave a reasonably clean and straight edge without creases. 11 Lower the paper roll into printer so that the spindle drops into the slots. The paper should feed from the top of the roll.
5-11
12 Guide the paper into the paper entry slot. Manually feed in paper until it stops about 75mm (3in.).
5-12
13 Press the paper feed button and continue to feed in paper manually until it is gripped by the print mechanism. The printer will produce a sample receipt printed with a smiley graphic to confirm correct operation.
14 If nothing happens when the feed button is pressed, the paper has probably not been loaded correctly. Check the paper is feeding from the top of the roll. Open the print mechanism, rotate the paper roll backwards to pull the paper clear and try loading the paper again starting at step 12.
5-13
15 Make sure that you remove the receipt and any other paper from the exit slot or receipt transport.
16 Push the printer/module tray back into the terminal until it clicks into place. 17 Follow your in-house procedures for indicating that a jam has been cleared in the receipt printer. 18 If your terminal does not have the auto supervisor option, press the switch on the operator panel to select normal mode. 19 Close and lock the terminal door or facia.
5-14
Table of Contents Journal Printer
Chapter 6
Journal Printer
How to Access the Journal Printer How to Replenish the Dot-Matrix Journal Printer Paper How to Replace the Dot-Matrix Journal Printer Ribbon How to Replace the Dot-Matrix Journal Printer Print Head How to Clear Dot-Matrix Journal Printer Paper Jams How to Replenish the Graphics Journal Printer Paper Clearing Journal Printer Jams 6-1 6-2 6-11 6-17 6-24 6-26 6-39
Table of Contents Journal Printer
Journal Printer
How to Access the Journal Printer
How to Access the Journal Printer

1 2 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the supervisor position. Press the green catch and slide the module tray towards you until its slides are fully extended.
6-1
Journal Printer How to Replenish the Dot-Matrix Journal Printer Paper
How to Replenish the Dot-Matrix Journal Printer Paper

To replenish the printer paper proceed as follows: 1 2 3 4 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended. Push down the paper feed switch on the top of the Journal Printer, and hold it down until all records are on the take-up roll.
6-2
Lift the take-up spindle with the journal roll out of the printer. Tear the paper over the serrated edge provided on the printer.
6 7
Remove the journal roll from the take-up spindle. If the journal supply roll is not being replaced, proceed to Step 13.
6-3
Press down the paper feed switch and hold down until the end of the paper is released from the printer.
6-4
Lift the green spindle and the remains of the paper roll out of the printer. Discard the remaining paper roll but retain the spindle.
10 Tear off the end of the new journal roll to remove the tape and make a clean straight edge. 11 Slide the spindle through the core of the new paper roll.
6-5
12 Lower the spindle and the paper roll into the printer so that the paper feeds forwards from the bottom of the printer roll. Ensure that the spindle engages in the slots in the sides of the printer.
6-6
13 Insert the end of the paper roll into the slot shown below.
6-7
14 Push down the paper feed switch and the paper should be fed through the printer. Hold down the switch until approximately 254mm (10in.) of paper is free of the exit slot.
6-8
15 Fold a small amount of the leading edge of the paper over itself. 16 Insert the end of the paper into the slot in the take-up spindle. Rotate the spindle so that the paper wraps around it at least 3 times.
1 2 3
6-9
17 Push the take-up spindle down between the paper guides on the printer until it clicks into position in the centre of the guides. Press the paper feed switch so that the paper wraps around the journal take-up roll another 2 or 3 times.
1 2
18 Push the module tray back into the terminal until it clicks into place and proceed to Step 21. 19 Follow your in-house procedures for indicating that the journal paper has been replaced. 20 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the normal position. 21 Close and lock the terminal door or facia.
6-10
Journal Printer How to Replace the Dot-Matrix Journal Printer Ribbon
How to Replace the Dot-Matrix Journal Printer Ribbon

When the printer characters become faint, it may be because:
q q q
The ribbon is jammed The ribbon has dried out The ribbon character life has been exceeded (the terminal will report when the ribbon character life has almost expired).
To replace the printer ribbon proceed as follows: 1 2 3 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended.
6-11
Pull out the lock stud on the side of the printer and tilt the printer backwards as shown.
6-12
Push apart the clips which secure the ribbon cassette in the printer and pull the cassette out of the printer.
6-13
Push the new ribbon cassette into the printer ensuring that the ribbon locates between the print head and the plastic guide.
6-14
Turn the knob on the cassette in the direction of the arrow to tighten the ribbon.
6-15
Pull out the lock stud on the side of the printer and tilt the printer forward to its operating position.
Follow your in-house procedures for indicating that you have replaced the journal printer ribbon.
10 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the normal position. 11 Close and lock the terminal door or facia.
6-16
Journal Printer How to Replace the Dot-Matrix Journal Printer Print Head
How to Replace the Dot-Matrix Journal Printer Print Head

The indications that the print head needs to be replaced are:
q
State of health message that print head life expectancy has been reached Visual check of the journal shows that the print head is not operating correctly.
To replace the print head proceed as follows: Warning The print head becomes hot when in operation. After operation, leave print head to cool for three minutes before touching it. 1 2 Switch off the terminals power switch. Press in at the 0 side. Rack out the printer/module tray until its slides are fully extended.
6-17
Pull out the lock stud on the side of the printer and tilt the printer backwards as shown.
6-18
Push apart the clips which secure the ribbon cassette in the printer and pull the cassette out of the printer.
Press gently down on the centre of the print head locking lever while at the same time lifting the end of the lever until it is clear of its latch.
1 2
6-19
Pull the print head out of the printer.
Push the new print head into the printer so that the printed circuit board locates into the connector in the printer, and the print head neck locates in the guide. Lock the print head in position using the plastic locking lever.
1 2
6-20
Push the ribbon cassette into the printer ensuring that the ribbon locates between the print head and the plastic guide.
6-21
Turn the knob on the cassette in the direction of the arrow to tighten the ribbon.
6-22
10 Pull out the lock stud on the side of the printer and tilt the printer forward to its operating position.
11 Switch on the terminal power. 12 Wait for the operator display to display state of health messages (this may take up to 5 minutes after switching the power on). 13 Push the module tray back into the terminal until it clicks into place. 14 Follow your in-house procedures for indicating that you have replaced the journal printer print head. 15 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the normal position. 16 Close and lock the terminal door or facia.
6-23
Journal Printer How to Clear Dot-Matrix Journal Printer Paper Jams
How to Clear Dot-Matrix Journal Printer Paper Jams

The indication of a journal printer paper jam will be signs of overprinting on the journal roll. 1 2 3 4 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended. Press the green lever on the side of the printer and pull any jammed/crumpled paper from within the printer.
6-24
Journal Printer How to Clear Dot-Matrix Journal Printer Paper Jams
Press the paper feed switch to rotate the take-up spindle until excess paper is taken on to the spindle.
6 7 8 9
Try to identify the reason for the paper jam. The jam may have been caused by the paper being stuck to the core. Push the module tray back into the terminal until it clicks into place. Follow your in-house procedures for indicating that you have fixed, without replacing, the journal printer mechanism. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the normal position.
10 Close and lock the terminal door or facia.
6-25
Journal Printer How to Replenish the Graphics Journal Printer Paper
How to Replenish the Graphics Journal Printer Paper

The illustrations which follow are representative of the module described, however, minor differences may be apparent due to customised configuration or changes to the product/technology. To replace the printer paper proceed as follows: 1 2 3 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended.
6-26
If there is any paper left on the supply roll, press the paper feed button to wind on a few turns of blank paper to protect the printed journal roll.
6-27
Remove the printed journal roll by pushing it up from underneath. If necessary, tear off the paper against the serrated cutter.
6-28
Remove the take-up spindle from the paper roll.
6-29
Lift one of the green locking levers to open the print mechanism.
6-30
Remove the paper roll core and any remaining paper from the printer.
6-31
Remove sufficient paper from the new journal roll so that there are no traces of glue or tape. Place the new roll in the journal printer as shown.
10 Tear the end of the paper to leave a reasonably clean and straight edge without creases.
6-32
11 Lifting the paper entry cover with one hand, feed the paper through until the end is visible. Release the paper entry cover.
12 Pull about 300mm (12in.) of paper through the print mechanism. Fold the end of the paper back on itself to form a clean, square end.
6-33
13 Hold the take-up spindle so that the black end is at the same side of the printer as the black roll guide.Insert the folded edge of the paper into the slot on the take-up spindle and wind the paper around the core two or three times in the direction shown. Keep the paper central on the spindle.
6-34
14 Making sure that the black end of the spindle is against the black roll guide, push the take-up spindle down between the roll guides until it clicks into place. (Starting with the spindle at an angle will make it easier to fit between the roll guides.) The paper should wind over the top of the spindle.
6-35
15 Close the print mechanism, making sure that it clicks shut. A test graphic will be printed automatically:
q q
A smiley graphic indicates correct operation. A picture of the printer showing a paper roll being removed indicates that the empty paper core was left in the printer and is still under the new paper roll. Lift out the paper, remove the empty core and replace the paper.
6-36
16 Press the paper feed button to wind on the paper until all slack is taken up and the test graphic has disappeared onto the takeup roll.
17 If nothing is printed on the paper when the print mechanism is closed, the paper has probably been loaded incorrectly. Check the orientation of the paper supply roll as shown in step 9 and try steps 10~15 again. 18 Check that the paper is not too close to one side or it may crumple against the roll guides and cause a jam. Open the print mechanism and slide the paper until it is centred between the guides. Close the print mechanism, the smiley graphic should be printed again. 19 Push the printer/module tray back into the terminal until it clicks into place. 20 Follow your in-house procedures for indicating that the journal paper has been replaced.
6-37
21 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select normal mode. 22 Close and lock the terminal door or facia.
6-38
Journal Printer Clearing Journal Printer Jams
Clearing Journal Printer Jams

The indication of a journal printer jam will be a State Of Health (SOH) message or overprinting. To clear a paper jam within the journal printer, proceed as follows: 1 2 3 4 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select supervisor mode. Rack out the printer/module tray until its slides are fully extended. Inspect the printer to see if you can identify the location of the paper jam.
6-39
Lift one of the green locking levers to open the print mechanism.
Remove any torn or crumpled paper from within the print mechanism. If anything is printed on this paper, keep it with the printed take-up roll.
Caution Take care when clearing the print mechanism as the serrated cutter may cause injury. 7 Check the supply roll to see that it is positioned correctly. It should sit flat in the base of the printer with the paper free to feed upwards from the side of the roll nearer the print mechanism.
6-40
Check that the printed take-up roll is winding on evenly and that it is not being crumpled against one of the roll guides. If you cannot move the paper away from the guide, you should replace the journal roll as explained in the previous section. If you are able to straighten out the paper close the print mechanism cover, pushing it until it clicks shut. A smiley graphic should be printed. Press the paper feed button until the paper has smoothed out and appears to be feeding through without problems.
10 If the paper is badly crumpled or torn across, you should replace the journal roll as described in the previous section. 11 Push the printer/module tray back into the terminal until it clicks into place. 12 Follow your in-house procedures for indicating that a jam has been cleared in the journal printer. 13 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to select normal mode.
6-41
14 Close and lock the terminal door or facia.
6-42
Table of Contents Motorised Card Reader
Chapter 7
Motorised Card Reader

How to Clear Motorised Card Reader Jams How to Remove Captured Cards From the Card Reader 7-1 7-6
Table of Contents Motorised Card Reader
Motorised Card Reader
How to Clear Motorised Card Reader Jams
How to Clear Motorised Card Reader Jams

The indications of a card reader jam are either or both of the following:
q q
A cardholder complaint that a card has jammed A state of health message that a card has jammed.
The card may be jammed anywhere along the card transport from just inside the facia (with not enough of the card left outside for you to grip and pull out), to the very back of the transport, beyond the last roller, on the way to the card capture bin. To clear a card jam in a card reader proceed as follows: 1 2 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode.
7-1
Motorised Card Reader How to Clear Motorised Card Reader Jams
Press the green catch and use the green handle to slide the module tray towards you until its slides are fully extended.
7-2
Pull out the plunger on the left side if the receipt printer and rotate the transport into the upward position. This will enable access to the rear of the card reader.
Examine the card reader to find out where the card has jammed.
7-3
If the card is jammed under the shutter, raise the shutter by pushing the small latch shown below to the side and push the card back out the front of the card reader.
If the card is jammed in the transport, use your fingers, or the large pulley, to push the card through the transport and into the card capture bin.
7-4
8 9
If the terminal is configured with a Smart Card Motorised Reader, the card may be jammed in the rear of the card reader. Check that the stopper pin has not jammed by moving the pin backwards and forwards as shown below.
10 Use your fingers to turn the belt pulleys (clockwise) and move the card through the transport into the capture bin. 11 If the stopper pin is not jammed, and the card is not freed by turning the belt pulleys, contact your service engineer. 12 When the card has been freed, return the receipt printer to its operational position and then slide the module tray back into the terminal. 13 Follow your in-house procedures for indicating that you have fixed, without replacing, the card reader. 14 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the normal position. 15 Close and lock the terminal.
7-5
Motorised Card Reader How to Remove Captured Cards From the Card Reader
How to Remove Captured Cards From the Card Reader

To remove captured cards from a terminal which has a standard card capture container proceed as follows: 1 2 3 4 Open the exterior of the terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to supervisor mode. Rack out the module tray towards you until its slides are fully extended. Remove the cards from the card capture container, which is positioned behind the card reader.
7-6
5 6 7 8
Slide the module tray back into the terminal. Follow your in-house procedures for indicating that you have emptied the card capture container. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the normal position. Close and lock the terminal.
7-7
7-8
Table of Contents Maintenance
Chapter 8
Maintenance
What is Required to Maintain Your Terminal? Daily Operations Weekly Operations Emptying the Dip/Swipe Reader Debris Bin Replenishment Cleaning Kit Looking After Your Terminal Weekly Maintenance Procedures Cleaning the Facia and Exterior Panels Cleaning Heads on Dip and Swipe Card Readers Cleaning Heads on a Motorised Card Reader Printer Media Storage 8-1 8-1 8-1 8-1 8-1 8-2 8-4 8-4 8-4 8-5 8-6 8-8
Table of Contents Maintenance
Maintenance
What is Required to Maintain Your Terminal?
What is Required to Maintain Your Terminal?

Your terminal needs very little attention after installation on your site. The following daily operations are required:
8
Daily Operations
Check that there are sufficient supplies in your terminal.
Weekly Operations
The following weekly operations are required:

8
q q
Clean the facia and exterior panels Clean the heads of the magnetic card reader
Emptying the Dip/Swipe Reader Debris Bin Replenishment
Check, and when necessary empty, the Dip/Swipe reader debris bin.
8
You will have to replenish printer paper and empty the cash deposit cassette on an as-required basis; the frequency of these operations depends on the terminal use. You must maintain the following modules in your terminal:
q q q q q
Graphics journal printer Dot-Matrix journal printer Graphics receipt printer Magnetic card reader Cash deposit module.
8-1
Maintenance Cleaning Kit
Cleaning Kit
The cleaning kit (Ref No.009-0004633) contains all the recommended materials for maintenance and cleaning of your terminal. The kit can be obtained from your local NCR Field Engineering organisation and contains the materials shown in the following list:
8-2
Maintenance Cleaning Kit
Item General surface cleaner
Quantity/Size 100 ml (0.18 UK pints) finger pump spray
Lint free cloth
10 @ 330 mm x 400 mm (13 in. x 15.7 in.)
Card reader cleaning card
10 individual sachets
8-3
Maintenance Looking After Your Terminal
Looking After Your Terminal

The weekly maintenance procedures are:
Weekly Maintenance Procedures
Cleaning the Facia and Exterior Panels
Clean the facia and exterior panels q Clean the magnetic heads on the dip and swipe card readers (if configured) q Clean the magnetic heads on the motorised card reader (if configured) q Clean the cash deposit module sensors. Clean the surfaces of the facia and exterior panels, using either the general surface cleaner (refer "Cleaning Kit") or a dilute detergent solution (washing up liquid and warm water), as follows:
q q
Using a damp lint free cloth, clean the surface of the facia and exterior panels. Using a dry lint free cloth, wipe down the surface of the facia and exterior panels.
Paint, grease or dirt can be removed by a light application of cotton wadding dampened with one of the following cleaning agents:
q q
Isopropyl alcohol Ethyl alcohol.
The surface should then be cleaned as previously directed. Note: To preserve the appearance of your terminal, a non-abrasive car wax may be applied to the grey areas of the facia.
8-4
When cleaning the exterior surface:

q q
Do not use an abrasive, acid, alkaline or chlorinated cleaner. Do not scrape the surface with scouring pads, razor blades or similar implements. Do not use any of the following cleaning agents: q Benzene q Petrol (Gasoline) q Acetone q Carbon tetrachloride q Paint stripper of any kind.
Keyboards vandalised by paint should not be cleaned. The keyboard should be replaced. To clean the heads you will require a cleaning card, NCR part number 998-0052929 or equivalent. Proceed as follows: 1
8
Cleaning Heads on Dip and Swipe Card Readers
Open the exterior of your terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the supervisor position. Prepare the cleaning card according to the instructions enclosed with it. For a dip card reader, insert the cleaning card into the card reader with the cleaning face downwards. Remove the card from the reader. Repeat this action five times. For a swipe card reader, swipe the cleaning card through the reader five times. If the cleaning card is one sided, turn the card around. Carry out a further five swipes. Wait until the cleaning fluid is dry before using card reader. Note: If your terminal is front access and has the autosupervisor function, you should lower the facia until it is almost closed, and then insert the cleaning card. This will avoid the terminal switching back into service, whilst allowing you access to the facia.
2 3 4
If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode.
8-5
Cleaning Heads on a Motorised Card Reader
To clean the heads you will require a cleaning card, NCR part number 998-0052929 or equivalent. To clean the card reader heads proceed as follows:
8
1 2 3
Open the exterior of your terminal. If your terminal does not have the auto-supervisor option, press the switch on the operator panel to the supervisor position. The Supervisor Mode Executive (SME) menu will be displayed on the customer display (front access) or the operator display (rear access). Press the key on the keyboard that corresponds to the Terminal Utilities option. The Utilities menu will be displayed. Press the key on the keyboard which corresponds to the Maintenance option. The Maintenance menu will be displayed. Press the key which corresponds to the Card Reader option. The Card Reader menu will be displayed. Prepare the cleaning card according to the instructions provided with it. Press the key on the keyboard which corresponds to the Cleaning Cycle option. When instructed to do so, insert the cleaning card into the card reader. When instructed to do so, remove the cleaning card. A screen will be displayed giving the results of the cleaning cycle.
4 5 6 7 8
10 Select the Function Display Key (FDK) to return to the Test Menu. If the cleaning card you are using has only one cleaning side on it, turn the card over and run the Cleaning Cycle a second time. When the test is complete, select the FDK to return to the Test Menu. 11 Select the FDK to return to the Device Menu. 12 Select the FDK to return to the Utilities menu. 13 Select the FDK to Exit and return to the SME menu.
8-6
14 If your terminal does not have the auto-supervisor option, press the switch on the operator panel to normal mode. 15 Close and lock the terminal.
8-7
Maintenance Printer Media Storage
Printer Media Storage

To get the best results from your printer, store spare paper supplies in a cool, dry, dust-free place. Leave the articles in their original packing material until required for use.
8-8
Index
Index
jams 7-1 Closing the standard security enclosure 2-6 Closing your ATM 2-1 Combination lock 2-6, 2-11 customer setting combination 2-10 factory setting 2-10 Combination lock with electronic override 2-6 Combination lock with keylock 2-6 Combination lock with silent alarm 2-6 Comm 2-20 Comm Indicator 2-18 Controlled access electronic lock closing 2-14 opening 2-12 Controlled access lock 2-6
A accessing 4-2, 5-2 audio volume control knob 2-21 Auto-Supervisor 2-4
C Captured cards removing 7-6 Card reader captured card removal 7-6 Cash cassette emptying 4-8 removing 4-4 replacing 4-10 replenishment 4-4 sensors 4-42 Cash Deposit Module 4-2 components 4-1 Reject Unit Jams 4-28 Cash deposit module cash cassette jams 4-25 clearing jams 4-14 escrow unit jams 4-21 feed unit jams 4-15 recognition unit jams 4-20 sensors 4-31 transport jams 4-18 Cleaning kit 8-2 clearing jams 5-9 Clearing motorised card reader
D Digital audio front access volume control 2-18, 2-21 Dip card reader head cleaning 8-5 Disks (floppy) inserting & removing 2-23 Dot-matrix journal printer
Index -1
Index
replenishing paper 6-2
I Indicators 2-20 Inserting disks CD 2-25 floppy 2-23 Interface 2-19
E Enhanced Operator Panel 2-20 Entering supervisor mode 2-4 Error 2-20 Error Reporting 3-1 Error reporting not using state of health 3-4 PC module 3-2 Escrow unit sensors 4-40
J Jam clearance motorised card reader 7-1 Jam clearance - dot-matrix journal printer 6-24 Jams cash cassette 4-25 clearing jams 4-14 Clearing Journal Printer 6-39 Clearing Receipt Printer 5-9 escrow unit 4-21 feed unit 4-15 recognition unit 4-20 reject unit 4-28 transport unit 4-18 Journal Printer accessing 6-1 Journal printer - dot-matrix paper jams 6-24 replace print head 6-17 replacing ribbon 6-11 Journal printer - graphic paper replenishment 6-26
F Feed unit sensors 4-34 Freestanding lobby terminal 1-2 Front 2-17 Front operator interface 2-17 Front Operator Panel 2-18 Front operator panel 2-17
G Graphics journal printer 6-26
H Hardware reset 2-22 How errors are reported PC module 3-2 K Keylock 2-6
Index-2
Index
locking 2-9 unlocking 2-9
L Lock Unlocking a controlled access lock 2-12 Unlocking an electronic access Lock 2-15 Unlocking the standard security enclosure 2-6 Locking The security enclosure door Security enclosure door Locking 2-16 Locking a keylock 2-9 Locks 2-6 Lock Positions 2-7 Locking and Unlocking Sequence 2-8 Looking after your terminal 8-4 cleaning magnetic heads dip and swipe card readers 8-5 motorised card readers 8-
Maintainance 8-1 Maintenance daily operations 8-1 Replenishment 8-1 Weekly Operations 8-1 Mas-Hamilton 2-6 Media storage 8-8 Mode Switch 2-21 Module Locations 1-3 Motorised card reader head cleaning 8-6 jam clearance 7-1
N Normal Mode 2-21
O Opening and closing the exterior of your ATM 2-1 Opening the standard security enclosure 2-6 Opening your ATM 2-1 Operator 2-17 Operator Interface 2-17 Operator Panel 2-20 Rear 2-19 Operator Panel Controls 2-21
6
how to clean the facia and exterior panels 8-4 weekly maintenance procedures 8-4
M Magnetic head cleaning dip and swipe card readers 8-5 P PC module error reporting 3-2
Index-3
Index
personaS73 1-1 Power 2-20 Power Switch 2-3 Primary lock types combination lock 2-6 combination lock with keylock 2-6 combination lock with silent alarm 2-6 controlled access lock 2-6 Electronic access lock 2-6 keylock 2-6 Print head journal printer 6-17 Printer media storage 8-8 Printer ribbon journal printer 6-11
Replenishing the graphics journal printer paper 6-26 Replenishing the receipt printer 5-3 Reporting errors PC module 3-2 Reset Switch 2-21 Resetting the terminal 2-22
S Sargent and Greenleaf 2-6 Secondary lock types 2-6 combination lock 2-6 combination lock with electronic override 2-6 combination lock with silent alarm 2-6 keylock 2-6 Sensors 4-39 cash cassette 4-42 cleaning 4-31 Cleaning Materials 4-31 escrow unit 4-40 feed unit 4-34 location 4-32 reject unit 4-46 transport 4-37 Silent alarm 2-11 Standard security enclosure 2-6 combination locks 2-9 customer setting combination 2-10 factory setting 2-10 how to change the combination 2-11 how to lock the combination lock 2-11
R Reading the remote status indicator 3-4 Rear Operator Panel 2-19 Receipt Printer 5-15-2, 5-9 Receipt printer paper replenishment 5-3 Recognition Unit Sensors 4-39 Reject unit sensors 4-46 Remote status indicator 3-4 Removing disks CD 2-25 floppy 2-23 replenishing 5-1 Replenishing cash cassettes 4-4 Replenishing the dot-matrix journal printer 6-2
Index-4
Index
how to operate the silent alarm 2-11 keylocks 2-9 Supervisor 2-20 Supervisor Mode 2-21 Supervisor mode 2-5 Auto-Supervisor 2-4 how to enter 2-4 Swipe card reader head cleaning 8-5 Switching the terminal power on and off 2-3
T Terminal maintenance 8-1 cleaning magnetic heads on dip & swipe card readers 8-5 cleaning magnetic heads on motorised card reader 8-6 daily operations 8-1 how to clean the facia & exterior panels 8-4 replenishment 8-1 requirements 8-1 weekly maintenance procedures 8-4 weekly operations 8-1 Transactions 1-1 Transport Sensors 4-37
U Unlocking a keylock 2-9
Index-5
Index
Index-6
User Feedback Form
Title:
NCR Personas 73 Operator Manual Date: 0500
Number: B006-0000-6147 Release 02.00.00

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NCR welcomes your feedback on this publication. Your comments can be of great value in helping us improve our information products. You may send your comments, electronically, to the Information Solutions Department at Dundee. See over for details. Circle the numbers below that best represent your opinion of this publication. Ease of use Accuracy Clarity Completeness Organization Appearance Examples Illustrations Job performance Question resolution Overall satisfaction 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 5 = Excellent 4 = Good 3 = Adequate 2 = Fair 1 = Poor 0 = Not Applicable
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Write any additional comments you may have below and on additional sheets, if necessary. Include page numbers where applicable.
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Personas 73

B006-0000-6147 02.00.00 0500

Federal Communications Commission (FCC) Radio Frequency Interference Statement

Canadian Class A Device Declaration

NCR Personas 73 Operator Manual

Japanese Class 1 (A) Device Declaration

NCR Personas 73 Operator Manual

NCR Personas 73 Operator Manual

NCR Personas 73 Operator Manual

NCR Personas 73 Operator Manual

NCR Personas 73 Operator Manual

How to Locate the Sensors ............................................................ 4-32

NCR Personas 73 Operator Manual

Index ............................................................................................... Index-1

User Feedback Form

NCR Personas 73 Operator Manual

Purpose and Audience

Purpose and Audience

NCR Personas 73 Operator Manual

What This Manual Contains

What This Manual Contains

Chapter 8 describes how to maintain your terminal.

NCR Personas 73 Operator Manual

Guide to Illustrations Used in this Manual

Guide to Illustrations Used in this Manual

NCR Personas 73 Operator Manual

Guide to Illustrations Used in this Manual

The following illustration provides an example of the explanations given above.

sequence and direction/motion.

NCR Personas 73 Operator Manual

Table of Contents An Introduction to Your Terminal

An Introduction to Your Terminal

NCR Personas 73 Operator Manual

Table of Contents An Introduction to Your Terminal

NCR Personas 73 Operator Manual

An Introduction to Your Terminal

What is the Personas 73

What is the Personas 73

NCR Personas 73 Operator Manual

An Introduction to Your Terminal What is the Personas 73

NCR Personas 73 Operator Manual

An Introduction to Your Terminal Module Locations

Journal Printer 3.5 in. Disk Drive (optional) Receipt Printer

Security Enclosure Door

NCR Personas 73 Operator Manual

An Introduction to Your Terminal Module Locations

CD-ROM Drive Digital Audio Control Cash Deposit Module

PC Core Cash Cassette

Security Enclosure Door Cabinet Door

NCR Personas 73 Operator Manual

Table of Contents Getting Started

NCR Personas 73 Operator Manual

Table of Contents Getting Started

NCR Personas 73 Operator Manual

How to Access the Interior of Your Terminal

How to Access the Interior of Your Terminal

Note: To close your terminal, reverse the above procedure.

NCR Personas 73 Operator Manual

Getting Started How to Access the Interior of Your Terminal

To open your terminal, proceed as follows:

Note: To close your terminal, reverse the above procedure.

NCR Personas 73 Operator Manual

Getting Started How to Switch the Power On and Off