Moazzam Shahzad

Address: 9 Balfour Road (m) 0794 6848 240 Derby Email: moazzam.hr@gmail.com DE23 8UP Career Profile: A highly professional, confident and ambitious HR graduate, with more than two years of experience in major aspects of office management, human resources and customer services. Commended for being highly organised, driven and productive with a resolute approach to entrusted tasks. Reputed as energetic and motivated; thrives on working in fast-paced environment and as part of a team. Key Skills: Experienced with managing the daily operations of an office and maintaining accurate records as demonstrated as administrative role. Demonstrable ability of prioritising and scheduling tasks effectively, delegating responsibility where necessary. Exhibits strong communication skills, both written and verbal, and is adept at communicating effectively with people at all levels. Highly organised with good planning and time management skills. Tel

Professional Experience: Office Administrator 2009 - 2010 Melissa Bakers, Hornsey London General office administration role with a mainly human resources bias Ensured smooth running of office management tasks and maintained close supervision on the daily functions of the staff. Responsibilities included worked with database, arranged meeting with clients, managed inventory and invoicing. Supported to payroll coordinator, assisted in recruitment, training, delegating the work to the staff and personnel record keeping. Successfully re-organised the company filling system and provided support to customers, handling queries on the phone. 1

Developed an Excel spreadsheet that considerably enhanced the accuracy of information.

Administration Assistant 2007 - 2009 Sainsbury's Supermarkets Ltd, South Woodford - London Office keeping, dealing with customers complaints and worked in the cash office as required. Performed admin related tasks including maintaining systems and procedures, provided data and reports to managers and dealt with enquiries promptly and efficiently. Provided support to Personnel manager by making sure that HR and employee-relation issues are handled correctly and within policy guidelines.

Customer Service Advisor 2006 - 2007 Marks and Spencer, Oxford Street - London Assisted customers with locating and selecting merchandise and processed the payments according to standard procedures. Frequently given responsibility for training new starters in customer service and money handling skills. Achieved a score of 100% on mystery shopping survey. Education: MA Human Resource Management Pathway: Change Management University of Westminster London 2009 Full time Masters degree programme, approved by the CIPD as meeting the 'Knowledge Criteria' for Chartered Membership.

Core Modules: Information for Business Decision, Managing HR, Skills for Consultant and HR strategies for Change Dissertation: Managing Diversity at Sainsburys HR Practices aliened with the People Policies Being student representative, worked closely with lecturers and students to resolve course work problems.

Bachelor of Business Administration

Guildhall College London 2004 - 2007 Three Years of study with courses focusing on Business, Management and Marketing 2

Diploma in Business Administration London College of Computing 2003 2004 Language and Computer Skills: Urdu: Native language English: Fluent, (2007) Brunel English Test Brunel University of West London Overall score: 82.5/100 Fully conversant with Microsoft Word and Excel; the internet

Personal Interest: Travelling Enjoying technology Keeping up-to-date with upcoming HR challenges Spending time with family References Available upon request