2002 - USED EQUIPMENT RATING GUIDE

March 2002 Rating Guide.doc

Used Car Sales

DESCRIPTION:
A standardized used equipment rating system. Five classifications (Excellent, Clean, Average, Below Average, and Rough) for each of six separate categories (Usage, Mechanical Condition, Outside Services Evaluation, Cosmetic Condition, Battery Evaluation, Tire Evaluation). Together, the six categories will provide an overall rating for an individual piece or group of used equipment. PURPOSE: Create common descriptions for used equipment. (Fleet evaluation and inventory evaluations) Enable standardized communication of quality and value of used equipment. Enable for more effective marketing of used equipment across our various markets. Reduce value discrepancies between geographic regions of the country. Reduce circumstances, which encourage competition between CCI channel members (CCI Associates, CCI dealers). Increase efficiency in sales efforts. Reduce costs associated with satisfying a disappointed customer. Improve knowledge of type & condition of equipment offered to CCI and Non-CCI retailers.

USE:
This rating system provides both quantitative and qualitative areas of focus when rating used equipment. The quantitative aspect (usage, maintenance records, qualified mechanic in use, battery codes, etc.) provides a hard guideline for a rating. The qualitative aspect (damage descriptions, effectiveness of outside service, quality of service, quality of battery maintenance, estimate of battery life, etc.) will provide a comparative rating of used equipment. By comparing descriptions of the five categories, the equipment should clearly fall into a single category (i.e.: if it is unclear if the fleet is in below average cosmetic condition but it is clear that it is NOT in average cosmetic condition, the equipment should be rated as Below Average). By averaging the rating in each category, we should arrive at a rating that all could agree is represented by the General Rating Description for the specific category. It is not the intention that this guide will increase the workload for the field. The guide should be used as a general guide for the evaluation of the group [fleet] of used equipment being traded. For example, the guide addresses chargers specifically but it is not practical or expected to verify every charger in a fleet transaction as working prior to new car delivery. Rather the intent to focus us so that we look for and communicate obvious clues that charger maintenance and operation is at an acceptable level for the fleet we are evaluating (i.e.: damaged or chargers under repair or number of charger cords missing). This is simply a method to ensure we are communicating our used equipment condition in a standardized manner.

March 2002 Rating Guide.doc

Used Car Sales

2002 Used Golf Car Rating Guide

General Rating Guidelines 1. 2. 3. 4. 5. Trades are evaluated and sold based on the rating of the entire group being traded. Rate and sell as average for fleet. Individual units will be above or below the average rating. Identify quantity of units that are not operational. Attempt to explain (i.e.: parts car, batteries shot, etc.). Identify quantity chargers not working. Provide brief explanation, as in #2 above. Use individual categories to arrive at an overall rating for group of trades. Excellent rating is expected to be very uncommon.

General Rating Description Poor cosmetically and mechanically. Expectation of significant work required for resale. Frame damage, cosmetically bad, mechanically bad. Could be due to accident or neglect. Generally high use, low maintenance type car. Many units not running with broken chargers. Tires poor. Cosmetic repairs expected. Significant tire wear. Obvious neglect in maintenance and battery care. No major frame damage but some bending in the rear bumper area common. Meets expectations of a normally operated fleet. Normal usage. Good maintenance plan. Some cosmetic work to be done due to use, not neglect or damage. Expectation that batteries have some life left in them. Some frame bending in rear (bumper area) of vehicle but no welding required to repair. Very good car. Free from frame damage. Below average usage. Batteries well maintained and capable of 27-hole performance for another year of use. All options in good condition and working. Expectation that no replacement parts will be required to resale units into aftermarket. In like new condition. Batteries less than one year old. Extremely low use required. Generally expect this category to represent demo cars or other new cars transferred to Used Car inventory for sale. Very uncommon rating.

Rough

Below Average

Average

Clean

Excellent

March 2002 Rating Guide.doc

Used Car Sales

Usage Guide
Golf Cars Average rounds per Year/Car: 250 Average Energy Units (EU)/rd: 23 Rds/car/yr Rough > 450 Below 301 - 450 Average Average 200 300 Clean 45 199 Excellent < 45

EU/car/yr > 10350 6923 - 10350 4600 -6922 1035 - 4599 < 1035

Utility Vehicles Average hours per Year/Car: 700 Average Energy Units (EU)/hr: 50 Hrs/yr Rough > 1,000 Below 801 1,000 Average Average 551 - 800 Clean 250 - 550 Excellent < 250

EU/yr > 50,000 40,050 50,000 27,550 - 40,049 12,500 - 27549 < 12500

NOTES 1. Sample EU reading should be obtained to verify usage (min 5% of fleet)

March 2002 Rating Guide.doc

Used Car Sales

Mechanical Condition (Service Evaluation)

Batteries watered irregularly with expectation of cells being exposed regularly during fleet life. Battery tops covered with dust and debris. Gas car dirty with clogged tanks and vent tubes common, no oil, oil filter or air filter changes during fleet life. No organized maintenance of any kind. Irregular tire wear pattern. Fleet units frequently cannibalized to maintain other units. Battery watered at least monthly with small expectation of exposed cells. Battery compartment shows dirt and corrosion associated with poor cleaning procedures. No scheduled maintenance. Cars repaired only when they are not operational enough to rent. No service history. Gas Cars: Oil never changed or changed infrequently. No alignment or periodic service. Batteries maintained in accordance to owners manual. Repairs made as required. Most damage repaired except for minor scratches and other cosmetic damage. Normal tire wear. Scheduled annual maintenance. Has a designated trained golf car mechanic servicing fleet - Dealer service, Branch service or factory/dealer trained course mechanic. Regular repair of alignment and steering issues. Little indication of excessive wear or damage due to maintenance program. Fleet use rotation in practice for rentals and battery watering. Battery compartment free from dirt with little corrosion evident. Scheduled weekly service from trained technician. Nearly all damage repaired including most minor cosmetic repairs. No deferred maintenance. Service records available and generally accurate. Annual and quarterly service completed. Same as Clean but with full time trained golf car mechanic on staff. Full and up to date set of maintenance records for every unit.

Rough

Below Average

Average

Clean

Excellent

March 2002 Rating Guide.doc

Used Car Sales

Outside Services Evaluation (daily routine)

No daily attention from staff. Cars not charged regularly with no process to ensure every car gets charged after each day's use. Battery water not checked routinely. No rotation plan. Tire pressure ignored, brake check ignored and front-end alignment ignored. Club has inoperative chargers and usually most chargers show damage from abuse, accident and/or improper storage. Limited focus daily care for cars. Cars may have rotation schedule but it is not enforced. Battery watering and cleaning occurs sporadically and without any schedule. No set procedure to bring cars out for rental or in for storage at night. No safety checks of cars (tire pressure, brakes and steering, wheel alignment). Batteries regularly checked for cleaning, corrosion and water level. Cars clean and have few water spots. Brakes, tires, steering and alignment are checked daily as part of staging process. All cars charged after each days use. Chargers stored safely and securely. Low incidence of charger damage. Cars are free from water spots. Rotation plan is used to ensure uniform fleet usage. Procedure for staging cars and storing cars is utilized. Cars are tagged for repair as needed after safety check. Procedure used for daily check of brakes, steering, tire pressure and front wheel alignment. Chargers stored and secured properly with no evidence of damage. Not Applicable.

Rough

Below Average

Average

Clean

Excellent

March 2002 Rating Guide.doc

Used Car Sales

Cosmetic Condition
Body and cowls torn and/or damaged from collision, vandalism or misuse. Frame bent or fractured. Canopy damaged and/or supports bent or damaged. Cars have obvious rust on exposed surfaces. Battery compartment dirty with corrosion on most or all cables and other exposed metals. Seat damaged, cut or burned without repair. Missing side molding. Severe water spots on exposed finishes. Prevalent damage to front and rear bumpers including frame damage behind molded bumpers. Wheel alignment poor; tire wear inconsistence from car to car. Battery chargers are damaged with many not operational. Substantial replacement / repair required to make cars saleable. Body and cowls have some un-repaired damage from accident or vandalism or misuse. Generally have prevalent scratches and defects that could require replacement for resale. Frame could have minor damage that would not require significant welding or disassembly to repair. Battery compartment shows signs of poor cleaning, with corrosion on no more than 50% of battery cable and no other exposed metals. Canopy tops are scratched but have little damage beyond usual fleet wear expectations. Seats have some evidence of cuts and burns that have been ignored or poorly repaired. Many chargers with visible damage to housing and/or charger cords. Some chargers not operational. Body and cowls are free from damage caused by accident, abuse or vandalism. Few cars with water spots. Tops and supports are show evidence of normal fleet rental use. Some minor scratching due to normal use visible. No damage should be serious enough to require replacement before re-sale. Seats are free from cuts, burns or cracks. Some chargers damaged but all are in working condition. Body and cowls are damage free. Few if any scratches visible. Seats are completely free from damage or defects. Battery compartment is free from dirt and corrosion. Canopy top and supports are free from damage or defects. All chargers free from damage and in working condition. The same as Clean plus: All options installed with original fleet are present and in good condition. Free of damage or required repairs. No visible scratches on body or cowl. Cosmetically cars have shine luster and appeal of a new car.

Rough

Below Average

Average

Clean

Excellent

March 2002 Rating Guide.doc

Used Car Sales

Tire Condition
Little or no tread remains. Most/all units with obvious signs of wear due to misalignment. Many flats in fleet or tires that must be aired daily (> 25% of fleet). Rims have extensive corrosion and/or damage from collision or neglect. Expectation of replacement required for aftermarket sales. Many cars with little tread and/or abnormal wear. Visible signs of poor tire alignment on many cars. Some (< 25%) flats or tires that must be filled with air daily. Rims show evidence of collision and/or rust/corrosion. Expect that 50% of tire would require replacement for resale. Cars show normal and usual tire wear for age. No obvious sign of unusual wear due to poor alignment. Minor rim damage present (scratches, no dents or rust.) No expectation of replacement required for resale. Better than normal wear and tear for age of car. (Could be due to low use or replace prior to trade.) No evidence of damage, rust or corrosion to rims. Tires less than a year old with low use. Rims have no damage, defects or corrosion of any kind. All wheel covers are installed and in excellent conditions.

Rough

Below Average

Average

Clean

Excellent

March 2002 Rating Guide.doc

Used Car Sales

Battery Condition
Batteries excessively dirty with widespread corrosion in battery compartment and tray area. Some cars will not charge properly. Replacement required. Battery compartment has slightly more dirt than normal. Obvious evidence of poor cleaning. Evidence of corrosion in battery compartment and tray, some corrosion severe. Evidence of improper battery maintenance and neglect. All cars will take charge. Most cars will complete 18 holes. Batteries have little dirt on them. Little corrosion in battery compartment and tray area. Proper battery maintenance. All cars will make 18 holes without issue. No dirt or corrosion in compartment or tray area. Batteries have obviously been maintained properly. All cars will make at least 27 holes with many able to complete 36 holes without issue. Expectations for another year of use possible (average fleet use). Batteries less than one year old. Clean and corrosion free. Routine battery maintenance procedure in force at course to ensure proper battery maintenance is performed as outlined in owners manual. All cars will complete 36 holes without issue. Expectation is for at least three more years of use possible under average fleet rental conditions.

Rough

Below Average

Average

Clean

Excellent

NOTES: 1. Battery code is very useful in evaluating battery value. Please include battery code that represents fleet batteries whenever possible.

March 2002 Rating Guide.doc

Used Car Sales

TRADE EVALUATION CHEAT SHEET

CLUB NAME: ADDRESS: SALESMAN: ORDER DATE: DELIVERY DATE: USAGE Sample AEU Excellent Car 1 Clean Car 2 Average Car 3 Below Ave. Car 4 Rough Car 5 Year Model QTY

MAINTENANCE OUTSIDE SERVICE COSMETIC

Excellent

Clean

Average

Below Ave.

Rough

Excellent

Clean

Average

Below Ave.

Rough

Excellent

Clean

Average

Below Ave.

Rough

TIRES

Excellent

Clean

Average

Below Ave.

Rough

BATTERIES Sample Batt. Code

Excellent Car 1

Clean Car 2

Average Car 3

Below Ave. Car 4

Rough Car 5

Excellent OVERALL RATING

Clean

Average

Below Ave.

Rough

Number of Cars NOT in Running Condition:

March 2002 Rating Guide.doc

Used Car Sales