Professional Documents
Culture Documents
The checklist suggested here is indicative only. The internal auditors have to develop their own checklist considering applicable clauses to the identified processes within the Quality Management System. The reading, understanding & co-relating of the documented system with the requirements mentioned in quality manual would facilitate the auditors to be effective & efficient. 1.0 TOP MANAGEMENT Clause Audit Questions No. 5.1 a) What are the inputs used for establishing Quality Policy and Quality Objectives? i.e. Mission, Vision, Corporate Policy, Top Management interests and priorities etc. b) How continual improvement of effectiveness of QMS is ensured? c) How do you communicate to the organization the importance of meeting the customer requirements including the statutory and regulatory requirements? i.e. Memos, Displays, Meetings etc. 5.2 a) What are the inputs provided to you so that the customer requirements are determined and met? i.e. order review meetings, random checking of customer correspondence, customer meetings and feedbacks etc. b) What are the inputs do you get to ensure enhancement in customer satisfaction? i.e. customer feedback, customer audits, customer, survey, feedback to obtain product image in the market, handling customer complaints, repeat orders, cost effectiveness, enhancement in product properties, product development and innovations etc. 5.3 Is Quality Policy: a) Appropriate to the purpose of the organization? i.e. Policy should be in line with the current business priorities such as Increase in market share, Reduction in waste / rejection, cost, Customer satisfaction etc. b) Includes the commitment to comply with requirements and continually improve the effectiveness of QMS. c) Provide the framework for establishing Quality Objectives? d) How is it ensured that the Quality Policy is communicated and understood within the organization? e) How is the Quality Policy reviewed for continuing suitability? i.e. Policy shall be under Control of Documents. 5.4.1 a) Are the Quality Objectives consistent with the Quality Policy and are measurable? b) Are objectives deployed at relevant functions and levels within the organization? 5.5.1 a) How do you ensure that the responsibilities and authorities are defined? b) How are these communicated within the organization? i.e. documented by means of manuals, meetings, training, appraisals etc.
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6.0 8.5.1
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