Is Strategic Plan Case Study

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
Information Systems Strategic Plan 2009 2011
http://www.dswd.gov.ph
INFORMATION SYSTEMS STRATEGIC PLAN [ISSP]

For the period 2009 to 2011
PREPARED BY: Signature: Name in Print: Position: Tel. No. : E-mail Address:
WAYNE C. BELIZAR Director, MISS 9517122 Fax No.: 9318085 wcbelizar@dswd.gov.ph
Scope: [ /] Department-Wide [ ] Department Central Office/Head Office [ ] Central Office Only [/ ] With Regional Offices/ Field Offices [ /] With Bureaus [ ] Agency-Wide [ ] Central Office Only [ ] With Regional Offices/ Field Offices RECOMMENDED BY: APPROVED BY:
REVIEWED BY:
FLORITA R. VILLAR Assistant Secretary
ALICIA R. BALA Undersecretary
DR. ESPERANZA I. CABRAL Secretary
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT EXECUTIVE SUMMARY

Department of Social Welfare and Development Information Systems Strategic Plan [ISSP] CY 2009-2012 Better, Faster and Smarter, Together with Information & Communications Technology [BFaST with ICT] The DSWD ISSP for CY 2009-2011 carries the theme Better, Faster and Smarter, Together with Information and Communications Technology or BFaST with ICT. It is designed to provide 3. support to the four identified DSWD reform areas aimed at strengthening the departments leadership role in social protection and social welfare and development. The four reform areas include 1] Leading and engaging the sector in establishing results-oriented policies; 2] Better and faster programs and services; 3] Smarter financing; and 4] Improving Capacities. To support these reform areas the DSWD ISSP focuses on the development of information systems under the following ICT project themes: 1. DSWD BFaST with ICT for REFORM AREA 1: Establishing Strategic and Results-Oriented Policies in Social Protection Utilizing Information and Communications Technology. The project aims to establish the following information systems that will provide objective and transparent targeting system, support advocacy work for the promotion and protection of the rights of the vulnerable sectors and enhance processes for results-based policy-making and development of programs and social technologies. National Household Targeting System for Poverty Reduction [NHTSPR] Pantawid Pamilyang Pilipino Program [4Ps] Information System Social Welfare and Development [SWD] Geographic Information System [GIS] Knowledge Management System [KMS] DSWD Portal and other websites related to program/project implementation, networking, advocacy, and information sharing.
Case Management System for Community-Based Services Crisis Intervention Information System Disaster Response Monitoring System Capability Building-Technical Assistance and Resource Augmentation Information System Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases.
DSWD BFaST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology. The project aims to enhance/establish the following information systems for strategic support services that would capture and provide reliable data and information on funds for core DSWD function, resource augmentation to LGUs, strategic allocation of DSWD budgetary and extra-budgetary resources. The project will also include information systems for strategic administrative support services. Financial Management Information Systems: New Government Accounting System or eNGAS [Awaiting New Version from COA]; Cashiering System: Cash Allocation and Utilization Management System [CAUMS] [Existing]; and Budgeting System [Proposed]. Human Resource Management Information System [HRMIS] [On-going]. Administrative Services Information Systems: Records Management Information System [Existing]; Document Tracking System [for enhancement & scale-up]; Property Management Information System [On-going]; Proposed: Legal Services Information System; Supplies Management Information System; Electronic Procurement Transactions Monitoring System; Transportation Services Management System; Integrated Communication Services Management System; Basic Utilities Management Information System; Maintenance Services Management System.
2.
4. DSWD BFaST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities through Information and Communications Technology. The project intends to improve DSWD BFaST with ICT for REFORM AREA 2: Harnessing Information and Communications knowledge management system in the department that includes monitoring and evaluation and Technology for Better and Faster Social Protection Programs and Services. The project management information systems. It aims to improve the information and communication system intends to enhance/establish the following information systems that capture and provide reliable of the agency and provide easy access to its partners and other development workers and improve data and information on social protection and social welfare and development programs, projects organizational capacities and competencies. and services. Institutional Development and Capacity Building Monitoring System DSWD eServices [Online Transaction Systems for Travel Clearance for Minors; Registration, Planning and Monitoring Information System Licensing and Accreditation of Social Welfare and Development Agencies; Accreditation of Day Monitoring and Evaluation System Care Centers, other ECCD Centers and Service Providers; Domestic Adoption, Public Performance Management System Solicitation and Duty-Free Entry of Foreign Donations] ICT Service Management System Volunteer Information and Mobilization System Early Childhood Care and Development [ECCD] Information System The DSWD ISSP CY 2009-2011 has an estimated total cost of Php 237,101,792.76 [exclusive of 4Ps, Children in Need of Special Protection [CNSP] Information System NHTSPR and SIPAG requirements which are being finalized as of this writing]. Case Management System for Center and Residential Care Services
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT INTRODUCTION

Department of Social Welfare and Development Information Systems Strategic Plan [ISSP] CY 2009-2012 Better, Faster and Smarter, Together with Information & Communications Technology [BFaST with ICT]
The Department of Social Welfare and Development (DSWD) is a government agency mandated to provide assistance to local government units, non-government organizations, other national government agencies, peoples organizations, and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty and empower disadvantaged individuals, families and communities for an improved quality of life. The departments vision is to have a society where the poor, vulnerable and disadvantaged families and communities are empowered for an improved quality of life. Its mission is to provide social protection and promote the rights and welfare of the poor, vulnerable and the disadvantaged individual, family and community to contribute to poverty alleviation and empowerment through social welfare and development policies, programs, projects and services implemented with or through LGUs, NGOs, POs, other GOs and other members of civil society.
As a strategic response, the department crafted the DSWD Reform Agenda which defined the four areas of reform namely: 1] Leading and engaging the sector in establishing results-oriented policies; 2] Better and faster programs and services; 3] Smarter financing; and 4] Improving Capacities. The DSWD Reform Agenda identified management information system as one critical factor that will provide support services towards the attainment of the departments goal for better, faster and smarter service delivery systems and capacities as lead agency in social protection and social welfare and development. This emphasis strengthened the departments commitment to maximize the use of ICT resources and solutions to enhance its programs, projects and services and reinforce its leadership role in social welfare and development. The DSWD ISSP for CY 2009-2011 is designed to provide support to the four identified reform areas with the theme Better, Faster and Smarter, Together with Information and Communications Technology or BFaST with ICT. BFaST with ICT for Reform Area 1 intends to utilize ICT tools and establish information systems that will provide objective and transparent targeting system, support advocacy work for the promotion and protection of the rights of the vulnerable sectors and enhance processes for resultsbased policy-making and development of programs and social technologies.
In the performance of its mission, the DSWD takes a pro-active stance in the following goals: 1] formulation and advocacy of a just and responsive SWD legislative agenda, policies and plans as well as BFaST with ICT for Reform Area 2 intends to establish information systems that will support the ensuring their effective implementation; 2] identification, development and marketing of technologies for DSWD set of core or flagship programs aimed at ensuring that the very poor and vulnerable are building up social capital; 3] setting up and enforcement of social welfare and development standards to provided for by the central government. The information systems will be designed to capture and protect the rights of the poor and the disadvantaged to quality services; 4] provision of technical provide reliable data and information on the implementation of these core and flagship social assistance and resource augmentation to intermediaries in the implementation of social welfare and protection and social welfare and development programs, projects and services. development programs and services; and 5] provision of preventive, protective, rehabilitative and developmental programs and services. The DSWD works to ensure the welfare and protection of the BFaST with ICT for Reform Area 3 intends to establish information systems for strategic support poor, vulnerable and disadvantaged individuals and families through its retained community-based services that would capture and provide reliable data and information on funds for core DSWD programs and services, special projects and the operation of residential and non-residential centers and function, resource augmentation to LGUs, and strategic allocation of DSWD budgetary and extrainstitutions. It continues to implement the national and statutory programs for the vulnerable sectors such budgetary resources. The project will also include information systems for strategic administrative as children in need of special protection, youth with special needs, women in especially difficult support services. circumstances, persons with disability, older persons, disadvantaged families and communities at risk. BFaST with ICT for Reform Area 4 intends to improve internal and institutional capacities in the The internal assessment conducted in the Department through the National Sector Support for Social department that includes institutional development and capacity building system, monitoring and Welfare and Development Reform Project (NSSSWDRP) in 2008 have identified the challenges and evaluation system, performance management systems and ICT service management system. It responses needed to build capacities and synergies and enable the department to lead and steer amidst aims to improve the information and communication system of the agency and provide easy varying demands in social protection and social welfare and development. The challenges identified access to its partners and other development workers and improve organizational capacities and included the outdated and unreliable data in the department; gap in monitoring the progress of competencies. implementation of local social welfare and development programs and services; lack of well-defined monitoring and evaluation system; and weak ICT that is necessary to facilitate linkages with The DSWD ISSP CY 2009-2011 outlines the departments e-Governance policy that strategically intermediaries, partners and stakeholders. supports the departments social protection and poverty alleviation strategies for improved quality of life.
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

A. DEPARTMENT/AGENCY VISION/MISSION STATEMENT A.1. Mandate:
To provide assistance to local government units, non-government organizations, other national government agencies, peoples organizations, and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty and empower disadvantaged individuals, families and communities for an improved quality of life. Legal Basis: Republic Act No. 7160 otherwise known as the Local Government Code of 1991 [Devolution of implementing functions, programs and services, direct service workers, assets and liabilities and budget corresponding to the salary and funds of devolved staff and programs; Executive Order No. 503 Providing for the rules and regulations implementing the transfer of personnel and assets, liabilities and records of National Government Agencies whose functions are to be devolved to the Local Government Units and for other related purposes.; Executive Order No. 15 [1998] Redirecting the Functions and Operations of the Department of Social Welfare and Development, Amended by Executive Order No. 221 which magnified the Departments role as leader in SWD performing two roles that of steering and rowing. The Executive Order mandated the DSWD to provide Assistance to Local Government Units [LGUs], Non-Government Organizations [NGOs], other National Government Agencies [NGAs], Peoples Organizations [POs] and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty ad empower disadvantaged individuals, families and communities for an improved quality of life as well as implement statutory and specialized programs which are directly lodged with the Department and/or not yet devolved to the LGUs. Major Final Outputs: Services relating to the formulation and advocacy of policies, plans and programs; Standards setting, licensing and accreditation services; provision of support services and technical assistance to intermediaries; and Provision of services for community and center-based clients. Key Strategies: Advocacy and Social Mobilization; Convergence; Total Family Approach; and Multi-Sectoral Approach to Deliver Basic Social Services to the Poor; Capacity Building. Key Result Areas: Policy and Plan Development; Social Technology Development; Standard Setting and Compliance; Social Protection and Capability Building; and Institutional Strengthening. A.2. Vision Statement: A society where the poor, vulnerable and disadvantaged individuals, families and communities are empowered for an improved quality of life. A.3. Mission Statement: To provide social protection and promote the rights and welfare of the poor, vulnerable and the disadvantaged individuals, families and communities that will contribute to poverty alleviation and empowerment through social welfare development policies, programs, projects and services implemented with or through local government units (LGUs), non-government organizations (NGOs), peoples organizations (POs), other government organizations (GOs) and other members of civil society. A.4. Strategic Thrusts and Programs: (See ANNEX A DSWD Memorandum Circular No. s. 2009)
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE B. DEPARTMENT/AGENCY PROFILE B.1. Name of Designated IS Planner: Florita R. Villar Plantilla Position: Assistant Secretary E-mail Address: fvr@dswd.gov.ph B.2. Current Annual Budget: Other Sources of Funds: IFI Grants and Aids; Donations B.3. Organizational Structure Total No. of Employees: 2,786 (attached agencies not included)
No. of Regional/Extension Offices: The Department has a total of 16 Field Offices nationwide [Field Office I [San Fernando, La Union]; Field Office II [Tuguegarao City]; Field Office CAR [Baguio City]; Field Office III [Pampanga City]; Field Office IV-A [CALABARZON]; Field Office IV-B [MIMAROPA]; Field Office NCR; Field Office V [Legazpi City]; Field Office VI [Iloilo City]; Field Office VII [Cebu City]; Field Office VIII [Tacloban City]; Field Office IX [Zamboanga City]; Field Office X [Cagayan de Oro City]; Field Office XI [Davao City]; Field Office XII [Koronadal City]; and CARAGA. No. of Provincial Offices: Not Applicable [Provincial, City and Municipal Social Welfare and Development Offices have been devolved to the Local Government Units by virtue of Republic Act No. 7160 otherwise known as the Local Government Code of 1991]. No. of Other Offices: 67 Centers and Residential Care Facilities nationwide [for Children, Youth, Women, Senior Citizens and Persons with Disabilities].
B.4. Organizational Functional Chart [Pre-Reform Agenda Set-Up] The Departments current organizational and functional structure shows the Office of the Secretary and the three main clusters in the department. The Office of the Secretary includes the Internal Audit Service [IAS], the attached agencies, namely the Inter-Country Adoption Board [ICAB], Council for the Welfare of Children [CWC] and the National Youth Commission [NYC] and the agency with DSWD oversight function National Commission on the Role of Filipino Women. The three main clusters are: Policy and Programs Group [PPG] headed by an Undersecretary and is composed of the Policy Development and Planning Bureau [PDPB], Social Technology Bureau [STB] and Standards Bureau [SB]; Operations and Capacity Building Group [OCBG] headed by an Undersecretary and is composed of the Program Management Bureau [PMB], Social Welfare Institutional Development Bureau [SWIDB], Social Marketing Service [SMS], and the Management Information Systems Service [MISS]; and the General Administrative Support Services Group [GASSG] headed by an Undersecretary and is composed of the Human Resource Management and Development Service [HRMDS], Financial Management Service [FMS], Administrative Service [AS], and the Legal Service [LS].
B.4. Organizational Functional Chart [Post Reform Agenda Set-Up] The Departments organizational and functional structure that appropriately responds to the requirements of its reform agenda shows the Office of the Secretary that now includes the Project Management Offices, the Social Marketing Service, the Internal Audit Service [IAS] and the Department Legislative Liaison Office. It also includes the attached agencies, namely the Inter-Country Adoption Board [ICAB], Council for the Welfare of Children [CWC] and the National Youth Commission [NYC] and the agency with DSWD oversight function the National Commission on the Role of Filipino Women. The three main clusters have been reorganized as follows: the Policy and Programs Group [PPG] headed by an Undersecretary and is now composed of the Policy Development and Planning Bureau [PDPB], Social Technology Bureau [STB] Standards Bureau [SB] and the Management Information Systems Service [MISS]; the Operations and Capacity Building Group [OCBG] headed by an Undersecretary and is composed of the Program Management Bureau [PMB], the Social Welfare Institutional Development Bureau [SWIDB], the Field Offices Luzon Cluster and the Field Offices Visayas and Mindanao Cluster; and the General Administrative Support Services Group [GASSG] headed by an Undersecretary and is composed of the Human Resource Management and Development Service [HRMDS], Financial Management Service [FMS], Administrative Service [AS], Legal Service [LS], and the Procurement Service [PS].

Table B-1 (for department-wide organizations only) ORGANIZATIONAL UNIT
Office of the Secretary Internal Audit Service [IAS] Social Marketing Service [SMS] National Household Target System for Poverty Reduction (NHTS-PR) Pantawid Pamilyang Pilipino Program [4Ps]
NAME OF AGENCY HEAD

Esperanza I. Cabral Secretary Guillerma E. Flores Director IV Priscila R. Villa Officer In-charge Vincent Andrew Leyson National Project Manager Margarita V. Sampang Director IV [Program Manager] Atty. Bernadette B. Abejo Executive Director Richard Alvin M. Nalupta Chairperson and CEO Myrna T. Yao Chairperson, Board of Commissioners
DESIGNATED IS PLANNER & EMAIL ADDRESS

eicabral@dswd.gov.ph geflores@dswd.gov.ph sms@dswd.gov.ph vleyson@dswd.gov.ph mvsampang@dswd.gov.ph
NUMBER OF EMPLOYEES
12 11 17 24 10
TOTAL ANNUAL BUDGET

* 1,700,000.00 2,500,000.00 1,056,079,500 1,297,100,000.00
Attached Agency Inter-Country Adoption Board [ICAB] National Youth Commission [NYC]
bbabejo@icab.gov.ph nyc@youth.net.ph
43
22,333,000.00
Luwalhati F. Pablo Undersecretary Mateo G. Montao Office of the Assistant Secretary for GASSG and the Assistant Secretary Department Legislative Liaison Office Marcelo Nicomedes J. Castillo Administrative Service [AS] Director IV Human Resource Management and Development Service Marie Angela S. Gopalan Director IV [HRMDS] Deseree D. Fajardo Financial Management Service [FMS] Director IV Atty. Sally D. Escutin Legal Service [LS] Director IV Susan B. Argel Procurement Service Director IV/ Officer-In-Charge * Budget included in the Office of the Secretary, Undersecretaries and Assistant Secretaries [P5,500,000.00]
Agencies on Oversight National Commission on the Role of Filipino Women [NCRFW] General Administration and Support Services Group [GASSG] Office of the Undersecretary for GASSG
chair@ncrfw.gov.ph 299 lfp@dswd.gov.ph mgmontano@dswd.gov.ph mncastillo@dswd.gov.ph msgopalan@dswd.gov.ph finance@dswd.gov.ph sdescutin@dswd.gov.ph sbargel@dswd.gov.ph 7 10 156 49 61 11 5 * * 58,000,000.00 3,900,000.00 5,600,000.00 834,000.00 500,000.00

Table B-1 (for department-wide organizations only) ORGANIZATIONAL UNIT Policy and Programs Group [PPG] Office of the Undersecretary for PPG Office of the Assistant Secretary for PPG Policy Development and Planning Bureau [PDPB] Social Technology Bureau [STB] Standards Bureau [SB] Management Information Systems Service [MISS] NAME OF AGENCY HEAD Alicia R. Bala Undersecretary Florita R. Villar Assistant Secretary Gerelyn J. Balneg Director IV Atty. Dulfie T. Shalim OIC-Director IV Ma. Alicia S. Bonoan Director IV Wayne C. Belizar Director III
DESIGNATED IS PLANNER & EMAIL ADDRESS arbala@dswd.gov.ph frvillar@dswd.gov.ph gjbalneg@dswd.gov.ph dtshalim@dswd.gov.ph asbonoan@dswd.gov.ph wcbelizar@dswd.gov.ph
NUMBER OF EMPLOYEES 136 7 5 39 37 29 19 149
TOTAL ANNUAL BUDGET * * 5,938,500.00 85,682,000.00 6,065,000.00 4,636,663.00
Celia C. Yangco Undersecretary Parisya H. Taradji Office of the Assistant Secretary for Luzon Assistant Secretary Ruel G. Lucentales Office of the Assistant Secretary for Visayas and Assistant Secretary Mindanao Office of the Assistant Secretary for Special Administrative Ma. Teresa Alano Assistant Secretary Concerns Vilma B. Cabrera Program Management Bureau [PMB] Assistant Secretary Social Welfare Institutional Development Bureau [SWIDB] Ma. Suzette M. Agcaoili Director IV Camilo G. Gudmalin KALAHI-CIDSS Director IV * Budget included in the Office of the Secretary, Undersecretaries and Assistant Secretaries [P5,500,000.00]
Operations and Capacity Building Group [OCBG] Office of the Undersecretary for OCBG
ccy@dswd.gov.ph phtaradji@dswd.gov.ph rgl@dswd.gov.ph mtmalano@dswd.gov.ph vbcabrera@dswd.gov.ph sagcaoili@dswd.gov.ph cggudmalin@dswd.gov.ph
7 5 5 5 80 19 28
* * * * 459,021,000.00 3,110,000.00 1,629,161,000.00

Continuation: Table B-1 [DSWD FIELD OFFICES] ORGANIZATIONAL UNIT National Capital Region [NCR] 389, San Rafael St., Corner Legarda St., Manila Field Office No. I San Fernando, La Union Field Office No. II Carig, Tuguegarao City, Cagayan Cordillera Administrative Region [CAR] 40 North Drive, Baguio City Field Office No. III San Fernando City, Pampanga Field Office No. IV-A [CALABARZON] Zapote Road, Alabang, Muntinlupa City Field Office No. IV-B [MIMAROPA] 1680, F.T. Benitez St., Malate, Manila Field Office No. V Magnolia St. PBN, Buraguis, Legazpi City Field Office No. VI MH Del Pilar St., Molo, Iloilo City Field Office No. VII MJ Cuenco Ave., corner Maxilom Ave., Cebu City Field Office No. VIII Magsaysay Boulevard, Tacloban City Field Office No. IX General Vicenter Alvarez St., Zamboanga City Field Office No. X Upper Carmen, Masterson, Cagayan de Oro City Field Office No. XI Magsaysay Avenue, Davao City Field Office No. XII South Cotabato Gymnasium and Cultural Center, Alunan Avenue, 9506 Koronadal City CARAGA Pili Drive Extension, Butuan City NAME OF AGENCY HEAD Thelsa P. Biolena Director IV Leonardo C. Reynoso Director IV Arnel B. Garcia Director IV Porfiria M. Bernardez Director IV Minda B. Brigoli Director IV Honorita B. Bayudan Director IV Violeta A. Cruz OIC-Director Remia T. Tapispisan Director IV Teresita S. Rosales Director IV Evelyn B. Macapobre OIC-Director Leticia T. Corillo Director IV Teodulo R. Romo Director IV Atty. Araceli F. Solamillo Director IV Ester A. Versoza Director IV Bai Zorahayda T. Taha Director IV Mercedita P. Jabagat Director IV
DESIGNATED IS PLANNER & EMAIL ADDRESS foncr@dswd.gov.ph fo1@dswd.gov.ph fo2@dswd.gov.ph focar@dswd.gov.ph fo3@dswd.gov.ph fo4a@dswd.gov.ph fo4b@dswd.gov.ph fo5@dswd.gov.ph fo6@dswd.gov.ph fo7@dswd.gov.ph fo8@dswd.gov.ph fo9@dswd.gov.ph fo10@dswd.gov.ph fo11@dswd.gov.ph fo12@dswd.gov.ph focaraga@dswd.gov.ph Total
TOTAL NUMBER OF EMPLOYEES 527 113 82 74 152 137 50 98 108 133 112 154 113 130 92 53 2,128
TOTAL ANNUAL BUDGET Php209,619.000.00 53,061,000.00 42,272,000.00 29,941,000.00 65,844,000.00 58,481,000.00 22,397,000.00 39,774,000.00 33,037,000.00 53,167,000.00 46,259,000.00 60,548,000.00 37,717,000.00 57,082,000.00 37,152,000.00 22,865,000.00 Php869,216,000.00
Source: Personnel Management Division

C. THE DEPARTMENT/AGENCY AND ITS ENVIRONMENT (FUNCTIONAL INTERFACE CHART)
Office of the President Legislators Senate and Lower House

Proposed SWD Laws Proposed SWD Budget Priority Development Assistance Fund SWD Project Proposals
Other National Government Agencies [NGAs]

Governments e-Serbisyo Portal Collaboration on SWD Projects SWD Reports Oversight SWD Plans SWD Reports
Attached Agency [ICAB]
Executive Orders SWD Plans SWD Reports
International Organizations
Loans, Grants and Aid Monitoring & Evaluation SWD Plans & Reports SWD News and Information SWD Reports
DSWD CENTRAL OFFICE

DSWD Regional Field Offices
Registration/Licensing/Accreditation Compliance Monitoring SWD Plans and Reports Technical Assistance Registration/Licensing/Accreditation Mobilization/Orientation/ Training Volunteer Services Rendered Report on Volunteers Concerns Technical Assistance & Administrative Supervision
Non-Government Organizations
Media
Advocacy Materials & Strategies Information on SWD Issues/Concerns Technical Assistance and Resource Augmentation
Volunteers
Local Government Units Province/ City & Municipality
SWD Plans and Reports SWD Pilot Projects/ Social Technology Development Compliance to Requirements SP & SWD Services Monitoring & Assistance
SWD Plans SWD Reports Project Plans and Report Technical Assistance Resource Assistance
Individuals, Families & Communities General Public
Peoples Organization
Regional Field Offices of Other National Government Agencies
10
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE D. PRESENT ICT SITUATION (STRATEGIC CHALLENGES)
Present ICT Situation in the Department of Social Welfare and Development The internal assessment conducted in the Department through the National Sector Support for Social Welfare and Development Reform Project (NSSSWDRP) has identified the challenges and responses needed to build capacities and synergies and enable the department to lead and steer amidst varying demands in social protection and social welfare and development. The challenges identified included the outdated and unreliable data in the department; gap in monitoring the progress of implementation of local social welfare and development programs and services; lack of well-defined monitoring and evaluation system; and weak ICT that is necessary to facilitate linkages with intermediaries, partners and stakeholders. As a strategic response, management information system has been identified as one critical factor that will provide support services towards the attainment of the departments goal for better, faster and smarter service delivery systems. Other critical challenges include the required fund support for upgrading of infrastructure and provision of hardware to support the departments operations. Equally critical is the need to intensify the development of competencies among the departments officials and employees to further improve work performance. Manpower support at the central and field office levels is also a factor that should be strengthened for the department to respond efficiently to the demands of the service. For ICT service management, the current use of multi-platform is envisioned to graduate to a single platform. The current level of computerization of the agency can be described in terms of the following: On Mission Critical/Frontline Services. The department has developed its Online Transaction Systems for Frontline Services [OTSFS] which is also known as the DSWD eServices. In a survey conducted by the MISS, these online applications were found to have low public patronage evidenced by the minimal system utilization shown by the actual receipt of applications through the online transactions recorded at the DSWD Field Offices. It is necessary to revisit the business requirements and initiate appropriate revisions and enhancements on the systems to effectively respond to the needs of the public. The DSWD eServices include the following applications: 1. Travel Clearance for Minors online processing of applications for clearance of minors traveling abroad. [Priority for enhancement] 2. Registration, Licensing and Accreditation of Social Welfare and Development Agencies online processing of applications for registration, licensing and accreditation of non-government organizations and independent peoples organizations. [Priority for enhancement] 3. Registration, Licensing and Accreditation of Day Care Centers, other Early Childhood Care and Development [ECCD] Centers and Service Providers online processing of application for the registration, licensing and accreditation of day care center, ECCD centers and their service providers. 4. Public Solicitation Permits online processing of applications for permits for regional or national public solicitations. 5. Duty-Free Entry online processing of applications for duty-free entry of foreign donations. 6. Domestic Adoption online processing of applications for local adoption of children. 7. Volunteer Registry online registry of volunteers for disaster risk management and response. 11
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE Continuation PRESENT ICT SITUATION (STRATEGIC CHALLENGES)
On Office Automation. The department is also currently working on the automation of its administrative transactions which includes the customization of the Records Management Information System [RMIS], Property Management Information Systems [PMIS], and the Human Resource Management Information System [HRMIS]. A Document Tracking System [DTS] utilizing a bar coding system is now being tested at the central office. Support systems that are significant to the operations of the department are also being developed such as the Electronic Procurement Transaction Monitoring System [EPTMS] that provides the public information on the departments procurement process and transactions and the Planning and Monitoring Information System [PMIS] a system for reporting. A Knowledge Management System is being proposed to consolidate the vital information and knowledge products that will be developed and generated by the department. On Web presence. The department established its web presence in 1995 with its website http://www.dswd.gov.ph. The DSWD website has a regular page for the Secretarys message; information on the departments history, vision, mission and mandate, organizational structure and functions, field offices and attached agencies, its programs, projects and services, press releases and advisories, social welfare and development laws, rules and regulations, internal rules, statistics, publication of job vacancies and bid bulletins, directory of officials and residential centers, links and a systems that allows the public to directly communicate with the department online. The DSWD website also serves as host to other sites created to promote the departments other programs and activities, special projects and services such as the Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB], Pantawid Pamilyang Pilipino Program [4Ps], National Household Targeting System [NHTS], Access to Justice for the Poor Project; National Coordinating and Monitoring Board [NCMB], DSWD Integrity Development Committee, DSWD eMail, Bayanihang Bayan Volunteer Registry, eServices, Job Opportunities, List of NGOs, Disaster Monitoring, Support to the Reproductive Health Bill [RHB], feature stories, special reports, social welfare and development calendar of events and a host of other information for the public. The DSWD website is currently undergoing improvement to provide for dynamic and interactive features that will further enhance and support transactions on social protection and social welfare and development with clients, partners, stakeholders and the public. Extent of ICT use within the organization. In general, ICT use in the department is focused on office applications or productivity tools; internet access; web mail services; networking and e-groups for project management; websites for the central and field offices and processing of online transactions for frontline services. Computer ratio/density. The department has an estimated computer to user ratio of 1:1 for the Technical Staff and 1:2 for the Administrative Staff. Interoperability or the departments ability for diverse systems and organizations to work together or inter-operate, is currently being studied by the department. An initial move done by the agency is the development of the policy on data sharing which outlines the capability of different programs to exchange data via a common set of exchange formats, to read and write the same file formats and to use the same protocols. The department is also paying attention to the need for standardization of systems design and development considering the requirements of interoperability. Issues on interoperability will be given more attention as the department completes the national household targeting system and intensifies data sharing and partnership with other agencies and organizations to further improve delivery of social protection and social welfare and development programs and services. 12
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE Continuation PRESENT ICT SITUATION (STRATEGIC CHALLENGES)
Standards. ICT service management in the department echoes the standards and principles of the popular Information Technology Infrastructure Library [ITIL] Framework. Based on the ITIL Framework the department developed its ICT service management framework which includes six main components, namely: 1. ICT policy and plan formulation includes the development of internal rules and regulations on ICT service management and the departments information systems strategic plan including the operational plans, related activities and required enhancements. In planning to implement service management, the department examines the issues and tasks involved in planning, implementing and improving service management processes within an organization. The process also addresses cultural and organizational change, the development of vision and strategy and the most appropriate method of approach. The ICT policy and plan component considers the business perspective and provides advise and guidance to help IT personnel understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximize that contribution. 2. ICT Infrastructure management covers aspects of infrastructure management from the identification of business requirements to the procurement process, testing, installation, deployment, operation and optimization of the ICT components and IT services. 3. ICT application management describes how to manage applications from the initial business need, through all stages in the application lifecycle [requirements, design, development, deployment, implementation, enhancement, up to and including retirement]. It places emphasis on ensuring that IT projects and strategies are tightly aligned with those of the business throughout the application lifecycle, to ensure that the business obtains best values from its investment. 4. ICT competency development covers the ICT training programs and activities implemented by the department to further enhance the ICT competencies of its officials and employees. Competency development and training are regular features in application development. These training programs are conducted in coordination with the departments Social Welfare Institutional Development Bureau [SWIDB]. 5. ICT security management details the process of planning and managing a defined level of security for information and IT services, including all aspects associated with reaction to security incidents. It also includes the assessment and management of risks and vulnerabilities, and the implementation of cost justifiable countermeasures. 6. ICT strategic service delivery and service support covers the processes required for the planning and delivery of quality IT services - the long term processes associated with improving the quality of IT services delivered on one hand - and the processes associated with the day-to-day support and maintenance activities related to the provision of IT services.
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Continuation PRESENT ICT SITUATION (STRATEGIC CHALLENGES)
On ICT Policies and Plans. The department has formulated the following policies that helped promote the enhancement of information and communications technology in the agency: 1. Department Order No. 06, s. 1998: Management Information Systems Guidelines one of the first office orders issued by the department prescribing MIS guidelines on hardware and software standards and requirements. The use of licensed software, gradual phase out of outdated hardware, technical assistance from IT Officers and Assistants, use of antivirus and strict utilization of computers for their intended purpose. Technical assistance is provided by the Departments MISS in identifying standard specifications that serves as reference for users, the Bids and Awards Committee and other concerned units in the execution of procurement transactions and documents. 2. Administrative Order No. 192, s. 2002: Guidelines on the Proper Use and Maintenance of Equipment - provides guidelines on the promotion of cost-saving measures and implementation of operation and maintenance program for DSWD equipment for greater efficiency and effectiveness in the delivery of services. 3. Memorandum Circular No. 30, s, 2003: The Management and Information Systems Service [MISS] defines the general and specific functions and placement of MISS in the organizational structure of the department. The general function of the MISS states that it shall ensure the appropriate, timely and cost-effective utilization and application of information and communications technology to support the Departments mandate, vision, mission and goals. 4. Memorandum Circular No. 22, s. 2003: Implementing Rules on the Rationalization, Acquisition, Use and Maintenance of Information and Communications Technology [ICT] Devices reiterates and strengthens the departments policies on hardware and software and regulatory policies on the Local Area Network and Internet Connections. 5. Memorandum Circular No. 26, s. 2004: Information Technology [IT] Usage and Network Security Policy provides policies on the use of IT resources, computer system components, network components, security requirements, internet connections and email accounts, virus prevention, prohibited usage and disciplinary actions and enforcement procedures. 6. Memorandum Circular No. 01, s. 2005: Information Systems Development Guidelines established standards and procedures in developing and/or acquiring information system, ensuring functionality and cost effectiveness of developed and acquired systems, definition of the roles of different stakeholders in the development/acquisition, implementation and maintenance of system. 7. Memorandum Circular No. 4, s. 2005: DSWD Information Systems Strategic Framework provides the philosophical framework, strategic information systems planning, DSWD information framework, methodology, components, information resource management and organizational structure. 8. Memorandum Circular No. 40, s.2004: Website Development and Maintenance Guidelines provides the legal bases, scope, guidelines and organization of web content management team. 9. Memorandum Circular No. 18, s. 2006: Guidelines on Software License Management provides the legal bases, scope, methodology and implementation strategy monitoring and enforcement to ensure sustainable and cost-effective management of software licenses and enhancing economic austerity measures through focused and deliberate acquisition of adaptive technology. 10. Memorandum Circular No. 08, s. 2007: Policy Guidelines on Linking Databases and Sharing of Information with Partner Agencies, Intermediaries and other Social Welfare and Development Stakeholders provides policies on the sharing of data and information with external parties. *Review and enhancement of these policies will be undertaken to further strengthen support to the departments leadership in social protection as defined under the four [4] reform areas of the DSWD reform agenda.
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D. Continuation PRESENT ICT SITUATION (STRATEGIC CHALLENGES) Strategic Challenges
Guided by its Major Final Outputs [MFOs], the development objectives and the specific activities that it hopes to achieve as indicated in the departments thrusts and priorities for 2009, ICT service management in the department face the following strategic challenges: On ICT Policies. The department needs to review and update its ICT policies to ensure that ICT service management and the technology itself effectively responds to the need of the organization. Though the enhancement of policies, the department must ensure that IT management would be more integrated with the overall needs of the business management and processes and less focused on technology. It must be emphasized that in planning for IT service management, the business perspective must be given the main consideration. The strategic challenge is to ensure that business management processes are emphasized. On Infrastructure Management. Technological advancement and the growing realization of its strategic advantages is steadily increasing the demand for ICT in the department. Hardware and software support must meet the growing need of the department. At present the department is upgrading its infrastructure. Acquisition of additional hardware and software, implementation of the structured cabling, improvement of the central office and field office data centers, and acquisition of related ICT services are being initiated to improve infrastructure management. On Application Management. The department needs to focus on enhancement of the most responsive online transactions such as the issuance of travel clearance to minors traveling abroad and the registration, licensing and accreditation of social welfare agencies. The customization of various information systems that support the administrative transactions such as human resource management, property management and records management must be pursued. It is also imperative that the department continuously educate and train its people on the application lifecycle giving emphasis on the fact that the requirements of the business owners and the service is the paramount concern. Applications or information systems are built, deployed, implemented and enhanced to support the business process and the delivery of social welfare and development programs, projects and services. To uphold its leadership in social protection, the Department is now developing the National Household Targeting System for Poverty Reduction which will provide reliable data for targeting beneficiaries of social services. On Service Delivery and Service Support. Service delivery in the long term and service support for the day-to-day requirements of the department is one area of concern that should be improved and sustained by the department with the end view of total quality service and client satisfaction. The challenge is to be able to provide the departments officials and employees with quality service at the time they need it. For this purpose the MISS is currently utilizing an automated transaction system for service delivery and service support [ticketing system] and it has initiated the use of other tools, equipment and inputs to enhance collaboration for the improvement of service support at the Central and Field Office. On ICT Training. Improving ICT capacity of the departments officials and employees is one huge challenge. The strategic challenge includes, enhancement of ICT skills of MISS staff to further enhance their capability of providing technical assistance to the departments officials and employees, ensuring training programs for MIS Unit staff at the field office to further enhance their competencies and identifying training programs for other non-MISS workers particularly those involved in managing applications. On Security. While we highlight security through the effective management of hardware and software, the department needs to emphasize that the best security and protection still rests upon the business owners and users in the department. Hardware and software management must go hand-in-hand with educating the departments officials and employees on how they can contribute best to security.
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E.
STRATEGIC CONCERNS FOR ICT USE E.1 NARRATIVE DESCRIPTION
Consistent with the Medium Term Philippine Development Plan [MTPDP] 2004-2010, the Department's thrusts and priorities for 2009 are anchored on the following major final outputs [MFOs]: A. Services related to the formulation and advocacy of policies, plans and programs; B. Standards setting and accreditation services; C. Provision of support services and technical assistance to intermediaries; and D. Provision of services for community and center-based clients. Along with these MFOs, the Department has taken steps to respond to the new challenges it faces. This will lead towards social policy and institutional reforms to better fit the department in implementing its steering role. The recent Social Development Forum and Visioning Workshop paved the way for the department to identify strategic directions to undertake its new mandate from direct service provider to a leader in policy and program development in the social welfare and development sector. The MFOs, the new challenges and the identified strategic directions as leader in policy and program development in the social welfare and development sector, are the main concerns of the department that requires the strategic use of information and communication technology. With the strategic support of ICT, the department will undertake various processes and activities to attain the following development objectives: 1) Improve the delivery of basic social welfare and development services and reduce vulnerability of the poorest and marginalized groups; 2) Reform the administration and delivery of basic social services including social protection services through integrated reforms at the national and local levels; 3) build capacity of the DSWD and associated agencies in performance-oriented budgeting and management. Guided by these objectives, the department has identified four major areas of concern where the strategic support of ICT needs to be emphasized. On Services related to the formulation and advocacy of policies, plans and programs, the department will focus on policy development, social technology development, enhancement of standards and compliance monitoring and the provision of services for community and center-based clients. On Research, the department shall conduct research and development studies on social welfare and development issues, such as the roles and contributions of social workers in he restorative justice process, proposed interventions to cybersex through policy and program, state policy on mendicancy and vagrancy, social and development safeguards plan for the marginalized sectors and social technologies for the different sectors. On Institutional Development and Strengthening Through Capability Building, the Department will focus on the development of organic staff, stakeholders and intermediaries skills through the provision of training programs, monitoring and impact evaluation, networking for continuing education, capability building and enhancement of competencies of internal staff. On Strategic Support Services, the Department will improve its social marketing plan, install data and information systems, improve website service and online transactions, enhance the ICT capability of all offices in the department, update its compliance to integrity development actions plans and ensure the full operation of its institutional development framework. These requirements were further articulated in the National Sector Support for Social Welfare and Development Project conducted in 2008 which established the challenges and responses needed to build capacities and synergies and enable the department to lead and steer amidst varying demands in social protection and social welfare and development. The challenges identified included the outdated and unreliable data in the department; gap in monitoring the progress of implementation of local social welfare and development programs and services; lack of well-defined monitoring and evaluation system; and weak ICT that is necessary to facilitate linkages with intermediaries, partners and stakeholders. 16

E. STRATEGIC CONCERNS FOR ICT USE The DSWD Reform Agenda [Source: nssswdrp.integrative.report.012909]
DSWDs role in the social protection sector is to provide leadership. DSWD, as chair of the sub-working group on social protection under the working group on the Millennium Development Goals and Social Progress of the Philippine Development Forum, can on the task of providing direction and leadership in this area. DSWD has the most experience and programs in center and community-based responses and is heavily involved in two major social protection components: social welfare and social safety nets. Its long history of being in the forefront of dealing with community based responses to the current social risks confronted by the country today provides it with the experience and expertise in these areas. In the 8 major ones identified, DSWD is involved in almost all. It is heavily involved in two major social protection components: social welfare and social safety nets. Its continuing focus in these two major components to is recommended.. As the task of social protection is a huge task DSWD has to promote and ensure that other agencies more capable and mandated will address the other components, i.e., labor market interventions and social insurance. Its services and programs for the poor and vulnerable groups (in all sectors, making use of the total family approach) and disaster (both natural and man-made) will continue as part its work of providing social welfare and social safety nets. It would be wise and efficient if DSWD builds on its successful programs and approaches particularly on convergent community based social protection strategy as the flagship program of a national social protection strategy. To effectively lead the social protection sector, the DSWD has identified four reform areas, as follows: REFORM AREA 1: Engaging and leading the sector in establishing strategic and results-oriented policies in social protection. DSWD has to lead and engage its partners in the social protection sector in order to achieve the reforms it has set for itself and the sector. As such the DSWD needs to: 1. 2. 3. 4. Consolidate the sector and stakeholders efforts through shared goals and delineated roles by coming up with a national policy framework for social protection. Address the needs of the poor and vulnerable by establishing an objective and transparent targeting system for social protection programs. Continue DSWDs advocacy work for the promotion and protection of the rights of the vulnerable sectors such as children, youth, women, persons with disabilities, older persons, families and communities in crises through the introduction of social legislations Enhance results-based policy-making
REFORM AREA 2: Providing faster and better social protection programs. DSWD has to maintain a set of core programs or flagship programs that will ensure that the very poor and vulnerable are provided for by the central government: 1. Through Improved and Appropriate Models and Programs the DSWD needs to develop, improve, build on and scale-up service delivery models; develop an integrating framework for all the different models; develop an action plan on improving the effectiveness and efficiency of center-based services; and develop a handbook on social protection that will guide DSWD, its partners and intermediaries on the different models and programs on social protection.
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E. 2. STRATEGIC CONCERNS FOR ICT USE Continuation [The DSWD Reform Agenda]
3.
Through Improved Governance, DSWD needs to empower the LGUs through capacity-building, technical assistance and resource augmentation; undertake a systematic diagnosis of the different LGUs to assess their capacities and come up with a classification system that can be a basis for program interventions; scale-up convergence approach among stakeholders through joint projects including cofinancing; and design a performance-based system for devolving programs and resources [an incentive system will be introduced to encourage a performance-based approach to the devolution and management of resources]. Through Improved Standards and Regulations, DSWD needs to develop an electronic compendium of all policies and procedures of DSWD (issuances); strengthen regulatory functions for the sector to ensure standards and quality assurance through the formulation of clear standards for quality implementation for social protection programs and services; develop a harmonized system of accreditation/certification/ registration and system for exchange and sharing of monitoring findings; design an incentive system (seal of excellence) for good LGUs/NGOs.
REFORM AREA 3: Introducing Financial Reforms to Sustain the Reform Process The advancement of the core reform area hinges on the mobilization and generation of resources. Simply stated, the reform agenda will only move if the following resources are available to DSWD: knowledge and information, internal and external reform workers and funds. For this purpose the DSWD needs to: 1. 2. 3. 4. Secure more predictable funding for core DSWD function Rationalize resource augmentation of LGUs and other partners Allocate DSWD budgetary and extra-budgetary resources in a strategic manner DSWD has to lobby for more resources in both national and local levels to significantly increase budget for SP
REFORM AREA 4: Improving Delivery Systems and Capacities Under this reform agenda, the DSWD needs to: 1. 2. 3. 4. 5. 6. 7. E.2 Based on the DSWD reform agenda, hereunder are the major functions, critical management/operating/business systems, needs and intended use of information and communication technology in the department: Improve Knowledge management system: M&E and MIS Improve the information and communication system so that its partners, reform workers, social protection beneficiaries including policymakers and the general public are made aware of its roles, priorities and services. Social protection models and technologies are to be promoted through easy access by partners and other development workers to information and materials on these (e.g., project planning and management manuals or kits of templates, tools, reference materials, cases). For the MIS, it is envisioned that the present multi-platform system whereby each program has its own dedicated program will graduate into a single platform system Improve organizational capacities and competencies Implement rationalization and strengthening plans and performance management system Organize resource and expert pools
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MAJOR FUNCTIONS REFORM AREA 1: Engaging and leading the sector in establishing strategic and resultsoriented policies in social protection.
Reform Area 1 provides the context of the reform agenda. DSWD has to lead and engage its partners in the social protection sector in order to achieve the reforms it has set for itself and the sector. It would require the collaboration and joint efforts with other government agencies, local governments units, NGOs, basic sectors and other social protection service providers to muster the resources, energies and intellectual capacities to make a dent in its goal of improving the lives of the poor and vulnerable. A conducive environment is necessary for DSWD to deliver on its reform agenda. This would require a policy environment that will define roles of DSWD and other stakeholders of the sector, the recognition of DSWDs role as the agency for identifying the poor and the management of the expectations of its various publics.

NEEDS/PROBLEMS Need to strengthen internal and inter-agency collaboration. INTENDED USE OF ICT Maximize utilization of ICT tools for internal and inter-agency collaboration [e-mail; e-groups; video conferencing; project management; document sharing; etc]. Development of information systems and databases for data sharing and collaboration. Development of a National Household Targeting System as basis of SWD policies and plans [Application for data Generation and Database of Households] Online publication of Social Protection and Social Welfare and Development [SP&SWD] knowledge products, data and information, policies, plans, programs, projects, services, strategies, news stories and activities that can be used as reference by government and non-government organizations for actions and interventions on sp and swd concerns. [Enhancement of DSWD Portal and other SP&SWD Websites]. Development of a Knowledge Management System and a Knowledge Management Portal for the publication of SP&SWD Knowledge Products. Establishment of a SP&SWD Knowledge Management Center/eLibrary.
CRITICAL MANAGEMENT/ OPERATING/ BUSINESS SYSTEMS Consolidate the sector and stakeholders efforts through shared goals and delineated roles by coming up with a national policy framework for social protection.
Address the needs of the poor and vulnerable by establishing an objective and transparent targeting system for social protection programs. Absence of a comprehensive, organized, updated and reliable targeting system on social protection and social welfare and development sector. Need to strengthen and sustain advocacy strategies. Inadequate publication, dissemination and marketing of SP&SWD proposed legislations and related policies, programs, projects and services.
Continue DSWDs advocacy work for the promotion and protection of the rights of the vulnerable sectors such as children, youth, women, persons with disabilities, older persons, families and communities in crises through the introduction of social legislations
Enhance results-based policy-making
Need to strengthen the research unit of the department. Need to develop a 5 year research agenda for the department [develop research framework; determine topics and access resources]
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MAJOR FUNCTIONS REFORM AREA 2: Providing faster and better social protection programs.
DSWD has to maintain a set of core programs or flagship programs that will ensure that the very poor and vulnerable are provided for by the central government: Through Improved and Appropriate Models and Programs the DSWD needs to develop, improve, build on and scale-up service delivery models; develop an integrating framework for all the different models; develop an action plan on improving the effectiveness and efficiency of center-based services; and develop a handbook on social protection that will guide DSWD, its partners and intermediaries on the different models and programs on social protection.

NEEDS/PROBLEMS Needs to develop, improve, build on and scale-up service delivery models; INTENDED USE OF ICT Development of information systems to support service delivery models for better, faster and smarter social protection programs Utilization of internet-based Project Management tools for effective and efficient monitoring of SP-SWD pilot testing of service delivery models. ICT utilization shall be based on the requirements of the framework that may be developed. Development of an Automated Case Management System for DSWD Centers and Residential Care Facilities. Online publication of handbook on social protection through the DSWD Portal. Development of Technical Assistance and Resource Augmentation Monitoring System. Development of Technical Assistance and Resource Augmentation Monitoring System [with LGU profiling]. Development of Automated Case Management System and Performance Monitoring System for comprehensive and converged social services.
CRITICAL MANAGEMENT/ OPERATING/ BUSINESS SYTEMS Development of improved and appropriate models and programs.
Need to develop an integrating framework for all the different models; Need to develop action plan on improving the effectiveness and efficiency of center-based services. Need to develop a handbook on social protection that will guide DSWD, its partners and intermediaries on the different models and programs on social protection. Need to empower the LGUs through capacity-building, technical assistance and resource augmentation; Need to undertake a systematic diagnosis of the different LGUs to assess their capacities and come up with a classification system that can be a basis for program interventions. Need to scale-up convergence approach among stakeholders through joint projects including co-financing; and design a performance-based system for devolving programs and resources.
Improved Governance.
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MAJOR FUNCTIONS CRITICAL MANAGEMENT/ OPERATING/ BUSINESS SYTEMS Improved Standards and Regulations NEEDS/PROBLEMS

INTENDED USE OF ICT Online publication of DSWD policies and procedures. Publication of compendium in the DSWD Knowledge Management Portal Online publication of policies, standards and quality assurance for social protection programs and services.
Need to develop an electronic compendium of all policies and procedures of DSWD (issuances); Need to strengthen regulatory functions for the sector to ensure standards and quality assurance through the formulation of clear standards for quality implementation for social protection programs and services; Need to develop a harmonized system of accreditation/certification/ registration and system for exchange and sharing of monitoring findings; design an incentive system (seal of excellence) for good LGUs/NGOs. Need to secure more predictable funding for core DSWD function Need to rationalize resource augmentation of LGUs and other partners Need to allocate DSWD budgetary and extrabudgetary resources in a strategic manner
REFORM AREA 3: Introducing Financial Reforms to Sustain the Reform Process
Mobilization and generation of resources.
Development of a Social Welfare and Development Agency [SWDA] Registry. Development of monitoring system for SWDA registration, licensing and accreditation. Online publication of monitoring findings. Online advocacy for resource requirement of social protection programs and services. Development of Technical Assistance and Resource Augmentation Monitoring System. Development of budget monitoring system. Online advocacy for resource requirement of social protection programs and services.
Need to lobby for more resources in both national and local levels to significantly increase budget for SP
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MAJOR FUNCTIONS REFORM AREA 4: Improving Delivery Systems and Capacities CRITICAL MANAGEMENT/ OPERATING/ BUSINESS SYTEMS Internal systems and capacities to support service delivery. NEEDS/PROBLEMS

INTENDED USE OF ICT Establishment of the Knowledge Management System and Knowledge Management Portal. Strengthening online publication through the DSWD Portal and other DSWD Websites. Establishment of a SP&SWD Contact Center to receive and transmit sp&swd concerns Publication and dissemination on information on social protection models and technologies through the DSWD Portal and other DSWD Websites. Transformation of ICT strategy from cross-platform [multi-platform system] to an integrated or single platform system. ICT Competency Development Training. Utilization of ICT tools in the conduct of training programs. Establish Institutional Development and Capacity Building Database Development of an automated performance monitoring and evaluation system. Establish online registry of resource and expert pool.
Need to improve knowledge management system: Monitoring and Evaluation [M&E] and Management Information System [MIS] Need to improve the information and communication system so that its partners, reform workers, social protection beneficiaries including policymakers and the general public are made aware of its roles, priorities and services. Need to promote social protection models and technologies through easy access by partners and other development workers to information and materials on these. For the MIS, need to adopt a single platform system from the present multi-platform system. Need to improve organizational capacities and competencies
Need to implement rationalization and strengthening plans and performance management system Need to organize resource and expert pool.
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MAJOR FUNCTIONS General Administration and Support Services CRITICAL MANAGEMENT/ OPERATING/ BUSINESS SYTEMS Personnel Management NEEDS/PROBLEMS

INTENDED USE OF ICT Development of Personnel Information System Sustaining the publication of job vacancies Development of Personnel Selection System with Quality Assurance. Development of Online accomplishment/ updating of Personal Data Sheet. Development of Online transactions system for employee welfare and benefits. Development of Career Development and Management System Sustain eNGAS Development of Budgeting System Development of Cashiering System Online publication of SARO and NCA DSWD website. Development of Procurement Transactions Monitoring System [Online publication of invitation to apply for eligibility and to bid and procurement transactions, etc.] Development of Property Management Information System Development of Supplies Management Information System Development of Transportation Services Management System Development of Integrated Communication Services Management Systems Development of Maintenance Services Management System. Development of database for legal cases Development of Internal Control Monitoring System
Need to improve procedures for personnel selection in OBSUs and mechanism for updating personnel information, welfare and benefit transactions.
Career Planning and Development.
Financial Management
Need to improve mechanism to track the career progress of the departments officials and employees. Need to improve mechanism for tracking budget utilization, payments and other disbursements and transmission of Sub-Allotment Release Order [SARO] and Notice of Cash Allocation [NCA] to Field Offices. Need to improve mechanism for monitoring procurement transactions [compliance and transparency in the implementation of procurement policies and procedures in line with RA No. 9184 Need to improve mechanism for tracking status of DSWD properties. Need to improve mechanism for monitoring status of requests and issuance of supplies and materials. Need to improve mechanism for monitoring transportation services. Need to improve mechanism for monitoring communication services. Need to improve mechanism for monitoring maintenance services. Need to improve recording, archiving and tracking of legal cases. Need to improve monitoring and evaluation of the departments internal control measures.
Procurement Management
Property and Supply Management Monitoring.
Transportation Management Communication Services Maintenance Services Legal Services Internal Control
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DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART II. INFORMATION SYSTEMS STRATEGY
A. Conceptual Framework for Information Systems (Diagram of IS Interface)
Operations and Capacity Building Group [OCBG] including Field Office Counterparts
National Household Targeting System Geographic Information System [GIS] Geographic Information System [GIS] Disaster Response Monitoring Information System IDCB Online Data Base SWD Learning Network Children in Need of Special Protection Information System Children in Need of Special Protection Information System Crisis Intervention Information System DSWD Portal Case Management System for Residential Care Services Technical Assistance and Resource Augmentation System Case Management System for Community Based Services ECCD Information System Technical Assistance and Resource Augmentation System 4Ps Webpage DSWD Portal PDPB Webpage SEA-K Products Catalog SWD Learning Network Standards Webpage STB Social Technology Webpage IDCB Online Data Base NCMB Webpage MISS Website DSWD e-Services DSWD e-Services Knowledge Management System Knowledge Management System Internal Control System Knowledge Management System Knowledge Management System Electronic New Government Accounting System Human Resource Management Information System Property Management Information System Records Management Information System Procurement Management Information System Supply Management Information System Cash Allocation and Utilization Management System Budget Allocation, Obligation & Utilization Management System Transportation Management Information System Integrated Communication Services Management System Maintenance Services Management System Basic Utilities Management Information System Database System /e-Library for Legal Cases IDCB Online Data Base DSWD Portal Knowledge Management System
Policy and Programs Group [PPG] including Field Office Counterparts SWD Reports
SWD Plans
Office of the Secretary
EXECOM
DSWD Network Operations Center / Data Center Collocation
Knowledge Management System
MANCOM
Knowledge Management System National Household Targeting System DSWD Portal Geographic Information System [GIS] DSWD e Services Technical Assistance and Resource Augmentation System Case Management System for Community Based Services 4Ps Webpage PDPB Webpage Standards Webpage STB Social Technology Webpage NCMB Webpage DSWD e-Services SEA-K Products Catalog SWD Learning Network Volunteer Registry
General Administration and Support Services Group [GASSG] including Field Office Counterparts
Other GOs, LGUs, NGOS, POs, Civil Society, General Public
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B.
Detailed Description of ICT Projects: DSWD Better, Faster & Smarter, Together [BFaST] with Information and Communication Technology [ICT] Projects. NAME/TITLE OF ICT PROJECT BRIEF DESCRIPTION DSWD BFaST with ICT for REFORM AREA 1: Establishing Strategic and Results-Oriented Policies in Social Protection through Information and Communications Technology. The project intends to utilize ICT tools and establish information systems that will provide objective and transparent targeting system, support advocacy work for the promotion and protection of the rights of the vulnerable sectors such as children, youth, women, persons with disabilities, older persons, families and communities in crises enhance processes for results-based policy-making and development of programs and social technologies. Existing / Ongoing / Proposed Information Systems Existing 1. DSWD Portal and Field Offices Website [Ongoing Enhancements] 2. Pantawid Pamilyang Pilipino Program [4Ps] Information System 3. Website: Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB]; 4. Website: Management Information Systems Service [MISS]. 5. Website: National Coordinating & Monitoring Board [NCMB] 6. Website: DSWD Integrity Development Committee 7. Website: Access to Justice for the Poor 8. Website: Bayanihang-Bayan Volunteer Registry 9. Webpage: Job Opportunities Ongoing 10. National Household Targeting System for Poverty Reduction [NHTSPR] 11. Website: National Household Targeting System for Poverty Reduction [NHTSPR] 12. Website: Pantawid Pamilyang Pilipino Program [4Ps] 13. Website: Social Welfare and Development Learning Network [SWDLNet] Proposed 14. Social Welfare and Development [SWD] Geographic Information System [GIS] 15. Website: Self Employment Assistance Kaunlaran [SEA-K]; 16. Website: Area-Based Standards [ABS] Network 17. Website: Knowledge Management System Database Variety, with reference to contents and links 4Ps Beneficiaries KCKKB Project Sites, Beneficiaries and Sub-Projects
STATUS INFORMATION SYSTEMS COVERED
ICT Service Management Policies and Tools Senior Citizens Integrity Development Policies and Programs AJP Projects, Training Materials & Documentation, Member Agencies Social Welfare and Development Volunteers DSWD Positions and Qualification Requirements Poor Households Poor Households 4Ps Household Beneficiaries SWDLNet Members [Social Welfare and Development Agencies]
DSWD Projects DSWD Livelihood Projects/ Products Catalogue DSWD ABS Net Members DSWD Knowledge Products
Additional Social Welfare and Development e-Governance demonstration/pilot project: Sustaining Interventions in Poverty Alleviation and Governance [SIPAG] a project that aims to demonstrate that a targeted and facilitated delivery of services to the poor through convergence of existing programs of DSWD and other agencies can be provided to eligible households to enable them to graduate from poverty and become socio-economically self-sufficient households. [This project is supported by the Electronic Governance for Efficiency and Effectiveness [E3] Project funded by the Canadian International Development Agency [CIDA] and the Commission on Information and Communication Technology [CICT] e-Government Fund Management Office [EGFMO]. It aims to enhance case management by updating the social welfare indicators and developing and automated case management system for converged social services.
25
ContinuationB. Detailed Description of ICT Project: DSWD Better, Faster & Smarter, Together [BFaST] with Information and Communication Technology [ICT] Projects. NAME/TITLE OF ICT PROJECT DSWD BFaST with ICT for REFORM AREA 2: Harnessing Information and Communications Technology for Better, Faster and Smarter Social Protection Programs and Services BRIEF DESCRIPTION The project intends to establish information systems that would capture and provide reliable data and information on social protection and social welfare and development programs, projects and services implemented for the very poor and vulnerable, information on social technology and service delivery models and programs and the effectiveness and efficiency of center-based services and other social protection programs. STATUS Existing / Ongoing / Proposed INFORMATION SYSTEMS COVERED Information Systems Database Existing DSWD e-Services Travel Clearance for Minors Minors Issued Travel Clearance Registration Licensing and Accreditation of Social Registered/Licensed/Accredited Social Welfare and Development Welfare and Development Agencies Agencies [SWDAs] Accreditation of Day Care Centers, other ECCD Centers Accredited Day Care Centers [DCCs], Early Childhood Care and and Service Providers; Development [ECCD] Centers and Service Providers Domestic Adoption Adoptive Parents and Children Public Solicitation Organizations Issued Permit for Public Solicitation Duty-Free Entry of Foreign Donations Organizations Issued Duty-Free Entry of Foreign Donations Volunteer Information and Mobilization System Profile of Volunteers and Mobilization History Ongoing Early Childhood Care and Development [ECCD] Monitoring Early Childhood Care and Development ECCD Facilities; Service System Providers and Children Served Children in Need of Special Protection [CNSP[ Information Children in Need of Special Protection System Proposed Case Management System for Residential Care Services Residents of DSWD Centers and Residential Care Facilities Case Management System for Community-Based Services Community-Based Clients Crisis Intervention System [to include documentation of Clients of Crisis Intervention Units and the Processing Center for deportees] Displaced Persons Disaster Response Monitoring Information System Profile of Disaster Prone Areas; Natural and Man-Made Disasters; Capability Building - Technical Assistance and Resource Social Welfare and Development Profile of Local Government Augmentation [CB-TARA] Information System. Units [LGUs] Accreditation of Social Workers Handling Court-Related Accredited Social Workers Handling Court-Related Cases Cases Accreditation of Pre-Marriage Counselors and Marriage Accredited Pre-Marriage Counselors and Marriage Counselors Counselors
26
ContinuationB. Detailed Description of ICT Project: DSWD Better, Faster & Smarter, Together [BFaST] with Information and Communication Technology [ICT] Projects. NAME/TITLE OF ICT PROJECT BRIEF DESCRIPTION DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology The project intends to establish information systems for strategic support services that would capture and provide reliable data and information primarily on funds for core DSWD function, resource augmentation to LGUs, strategic allocation of DSWD budgetary and extra-budgetary resources. The project will also include information systems for the implementation, monitoring and evaluation of human resource management, financial management, property management, procurement management, transportation management and general services management. Existing / Ongoing / Proposed Information Systems Existing 1. Records Management Information System 2. Document Tracking System [for enhancement & scale-up] 3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS] 4. Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA] Ongoing 5. Human Resource Management Information System [Ongoing Customization] 6. Property Management Information System [On-going Customization] 7. Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [Ongoing in-house development] Proposed 8. Budgeting System 9. Supply Services Management System 10. Transportation Services Management System 11. Integrated Communication Services Management System 12. Basic Utilities Management Information System 13. Maintenance Services Management System 14. Legal Services Management System Database Correspondence received and released by the Department Correspondence, actions and transactions Cash Allocation and Cash Utilized [Disbursements] Financial Transactions; Book of Accounts; Disbursements
Personnel Records; Personnel Transactions, Personnel Actions, Training and Scholarship DSWD Properties [Profile and Status] Procurement Transactions [Complete details from RIS to Payment]
DSWD Annual Budget and Transactions Supplies Acquired and Issued DSWD Vehicles [Profile, Utilization and Status] Communications Equipment [Profile, Utilization and Status] Power and Water [Consumptions and Costs] Maintenance Projects [Profiles and Costs] Legal Documents [Cases]
27
ContinuationB. Detailed Description of ICT Project: DSWD Better, Faster & Smarter, Together [BFaST] with Information and Communication Technology [ICT] Projects. NAME/TITLE OF ICT PROJECT BRIEF DESCRIPTION DSWD BFaST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology The project intends to improve knowledge management system in the department that includes monitoring and evaluation and management information systems. It aims to improve the information and communication system of the agency and provide easy access to its partners and other development workers, improve organizational capacities and competencies, implement rationalization, strengthening plans and performance management system and support the organization and resource expert pools. It also intends to adopt a single platform system for the departments management information systems. Existing / Ongoing / Proposed Information Systems Existing 1. ICT Service Management Website 2. Institutional Development and Capacity Building Monitoring System Ongoing 3. Planning and Monitoring Information System Proposed 4. Knowledge Management System 5. Monitoring and Evaluation System 6. Performance Management System Database ICT Service Management Transactions Institutional Development and Capacity Building [in house Training and Capability Building] Programs Core Group of Specialists Planning and Monitoring Reports Knowledge Products Monitoring and Evaluation Reports Performance Management Reports
28
C.
Detailed Description of Information Systems: DSWD BFaST with ICT for REFORM AREA 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology Name of Information System/Sub-System 1. 2. 3. DSWD Portal and Field Offices Website [Ongoing Enhancements] Pantawid Pamilyang Pilipino Program [4Ps] Information System Website: Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB]; Website: Management Information Systems Service [MISS]. Website: National Coordinating & Monitoring Board [NCMB] Website: DSWD Integrity Development Committee Website: Access to Justice for the Poor Description The main website of the DSWD with links to its Field Offices websites A system that provides data and information on the beneficiaries of the Pantawid Pamilyang Pilipino Program [4Ps] A site that provides information on the implementation of KCKKB Status Existing/on-going enhancements Existing Existing Development Strategy In-house In-house Outsourced Computing Scheme Existing Proposed Internet-based Internet-based Client-Server Client-SErver -do-do-do-do-
4. 5. 6. 7.
A site that provides information on ICT Service Management and the MISS activities, transactions, tools and service support A site that provides data and information on Senior Citizens A site that provides information on the department integrity and development plans and activities A site that provides information on the implementation of the Access to Justice for the Poor Projects and various activities of member-agencies. A site that provides for the online registration, data and information on volunteers A webpage that provides information on vacant positions in the department and the corresponding requirements A data management system that makes available a database of poor households as reference in identifying beneficiaries of social services. A site that provides information on the implementation of the National Household Targeting System for Poverty Reduction [NHTSPR] Project A site that provides information on the implementation of the Pantawid Pamilyang Pilipino Program [4Ps] A site that provides information on the programs, projects and activities of the SWDLNet An application that captures and provides geographic information on social welfare and development programs, projects and services. A site that will provide information on the implementation of the DSWD livelihood assistance programs and projects. A site that will provide information on the activities of the ABSNet A site that provides access to DSWD Knowledge Products.
Existing Existing Existing Existing
Inhouse Inhouse Inhouse Outsourced
-do-do-do-do-
-do-do-do-do-
8. 9.
Website: Bayanihang-Bayan Volunteer Registry Webpage: Job Opportunities
Existing Existing Ongoing
Inhouse Inhouse Inhouse
-do-do-do-
-do-do-do-
10. National Household Targeting System for Poverty Reduction [NHTSPR] 11. Website: National Household Targeting System for Poverty Reduction [NHTSPR] 12. Website: Pantawid Pamilyang Pilipino Program [4Ps] 13. Website: Social Welfare and Development Learning Network [SWDLNet] 14. Social Welfare and Development [SWD] Geographic Information System [GIS] 15. Website: Self Employment Assistance Kaunlaran [SEA-K]; 16. Website: Area-Based Services [ABS] Network 17. Website: Knowledge Management System
Ongoing
Inhouse
-do-
-do-
Ongoing Ongoing Proposed
Inhouse Inhouse Outsourced
-do-doNetwork-Distributed Client-Server Internet-Based Client-Server -do-do-
-do-do-do-
Proposed Proposed Proposed
Inhouse Inhouse Outsource
-do-do-do-
29
Continuation C. Detailed Description of Information Systems: DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services Name of Information System/Sub-System DSWD e-Services 1. Travel Clearance for Minors 2. Registration Licensing and Accreditation of Social Welfare and Development Agencies Accreditation of Day Care Centers, other ECCD Centers and Service Providers; Domestic Adoption Public Solicitation Permits Duty-Free Entry of Foreign Donations Description A system that captures data and generates information on minors for the issuance of travel clearance A system that captures data and generates information on Registered, Licensed and Accredited Social Welfare and Development Agencies A system that captures data and generates information on accredited Day Care Centers, ECCD Centers and Service Providers A system that captures data and generates information on adoption processes. A system that captures data and generates information on organizations issued permits for public solicitation. A system that captures data and generates information on organization issued permits for public solicitation. A system that captures data and generates information on registered DSWD volunteers. A system that captures data and generates information on ECCD facilities, service providers and children served. A system that captures data and generates information on the profile of children in need of special protection. A system that will capture data and generate information on cases served at the DSWD Centers and Residential Care Facilities. A system that will capture data and generate information on cases served by the department and/or the local government units or non-government organizations at the community level A system that will capture data and generate information on persons served by the Crisis Intervention Units and the Processing Center for Displaced Persons of the Department A system that will capture data and generate information on disaster response activities of the department A system that will capture data and generate information on the technical assistance and resource augmentation services of the department. A system that will capture data and generate information on social workers and the court related cases they handle. Status Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational Ongoing development Ongoing development Proposed for development Proposed for development Proposed for development Proposed for development Proposed for development Proposed for development Development Strategy Outsourced Outsourced Computing Scheme Existing Proposed Internet-based Client-Server -doInternet-based Client-Server -do-
3.
Outsourced
-do-
-do-
4. 5. 6. 7.
Outsourced Outsourced Outsourced Outsourced In-house Outsource Outsource Outsource
-do-do-do-do-do-doStandalone Standalone
-do-do-do-do-do-do-do[Intranet] -do-
Volunteer Information and Mobilization System 8. Early Childhood Care and Development [ECCD] Monitoring System 9. Children in Need of Special Protection [CNSP[ Information System 10. Case Management System for Residential Care Services 11. Case Management System for CommunityBased Services 12. Crisis Intervention System [to include documentation of deportees] 13. Disaster Response Monitoring Information System 14. Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System. 15. Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases
In-house
Standalone
-do-
Outsource Outsource
Standalone Standalone
-do-do-
Outsource
Standalone
-do-
30
Continuation C. Detailed Description of Information Systems: DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology Name of Information System/Sub-System 1. 2. Records Management Information System Document Tracking System [for enhancement & scale-up] Cashiering System: Cash Allocation and Utilization Management System [CAUMS] Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA] Human Resource Management Information System [On-going Customization] Property Management Information System [On-going Customization] Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going inhouse development] Budgeting System Supply Services Management System Description A system that captures data and generates information on the correspondence received and released by the department. A system that captures data and generates information on the status, actions taken and location of correspondence in the department. A system that captures data and generates information cash allocation utilized by the department in its transactions. A system that captures data and generates information on various financial transactions of the department. A system that captures data and generates information on the departments personnel and transactions. A system that captures data and generates information on the profile and status of the departments properties. A system that captures data and generates information of the procurement transactions of the department from the preparation of the RIS to payment of the procurement transaction. A system that captures data and generates information on the departments budget and budgeting processes. A system that captures data and generates information on supplies acquired and issued. A system that captures data and generates information on the departments transportation facilities and services. A system that captures data and generates information on the departments communication facilities and services. A system that captures data and generates information on the departments power and water consumption and services. A system that captures data and generates information the departments maintenance projects and services. A system that captures data and generates information cases handled by the department. Status Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational Ongoing development Ongoing development Ongoing development Development Strategy Outsourced Outsourced Computing Scheme Existing Proposed Standalone Internet-Based Client-Server Internet-Based -doClient Server Standalone Network-Distributed Client-Server Standalone Standalone Standalone -do-do-
3. 4.
In-house Outsourced
5. 6. 7.
Outsourced Outsourced In-house
Internet-Based [Intranet] -doInternet-Based Client-Server]
8. 9.
10. Transportation Services Management System 11. Integrated Communication Services Management System 12. Basic Utilities Management Information System 13. Maintenance Services Management System 14. Legal Services Management System
Proposed for development Proposed for development Proposed for development Proposed for development Proposed for development Proposed for development Proposed for development
Outsource Outsource Outsource Outsource Outsource Outsource Outsource
Standalone -do-do-do-do-do-do-
Internet-Based [Intranet] -do-do-do-do-do-do-
31
Continuation C. Detailed Description of Information Systems: DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology Name of Information System/Sub-System Existing 1. ICT Service Management Website 2. Institutional Development and Capacity Building [IDCB] Monitoring System Ongoing 3. Planning and Monitoring Information System Description A system that provides information on ICT Service Management policies and procedures A system that captures date and generates information on the IDCB programs and activities of the agency Status Existing/ Operational Existing/ Operational Development Strategy In-house In-house Computing Scheme Existing Proposed Internet-Based Standalone Internet-Based Internet-Based
A system that captures data and generates information on planning and reports on the implementation of social welfare and development programs, projects and services A system that generates and provides access to social welfare and development knowledge products A system that captures data and generates information on the progress and results of social welfare and development programs, projects and services. A system that captures data and generates information on the departments performance.
Ongoing development
In-house
Standalone
Internet-Based [Intranet]
Proposed 4. Knowledge Management System 5. Monitoring and Evaluation System
Proposed for development Proposed for development Proposed for development
Outsource Outsource
Internet-Based -do-
Internet-Based Internet-Based
6. Performance Management System
Outsource
32
D.
IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFAST with ICT For REFORM AREA 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology IMPACT NAME OF INFORMATION SYSTEM 1. DSWD Portal and Field Offices Website [Ongoing Enhancements] STRATEGIC THRUSTS AND PROGRAMS ADDRESSED Engaging and leading the sector in establishing strategic and results-oriented policies in social protection -do-doBENEFITS Accessible and updated information on DSWD programs, projects, services, activities & events INTERNAL OWNER SMS USER/S EXECOM; MANCOM; OBSUs; FOs -do-doLINKAGES EXTERNAL USER/S SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public -do-do-
2. 3.
4. 5.
Pantawid Pamilyang Pilipino Program [4Ps] Information System Website: Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB]; Website: Management Information Systems Service [MISS]. Website: National Coordinating & Monitoring Board [NCMB]
Accessible database and information on program implementation Accessible information on KCKKB implementation
4PS PMO KCKKB PMO
-do-do-
Accessible information on ICT issues and concerns Accessible data and information on senior citizens and their activities
MISS PDPB
-do-do-
ICT Partners SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public -do-do-do-do-
6. 7. 8. 9. 10.
Website: DSWD Integrity Development Committee Website: Access to Justice for the Poor Website: Bayanihang-Bayan Volunteer Registry Webpage: Career/Job Opportunities National Household Targeting System for Poverty Reduction [NHTSPR] Website: National Household Targeting System for Poverty Reduction [NHTSPR] Website: Pantawid Pamilyang Pilipino Program [4Ps] Website: Social Welfare and Development Learning Network [SWDLNet] Social Welfare and Development [SWD] Geographic Information System [GIS] Website: Self Employment Assistance Kaunlaran [SEA-K]; Website: Area-Based Services [ABS] Network Website: Knowledge Management System
-do-do-do-do-do-
11. 12. 13. 14.
-do-do-do-do-
15. 16. 17.
-do-do-do-
Accessible information on the DSWD IDC plans and programs Accessible information on project implementation Accessible data and information on volunteers for mobilization Accessible information on DSWD talent requirements Accessible database of poor households as reference in identifying/prioritizing beneficiaries of social services. Accessible information on the implementation of the NHTSPR Accessible information on the implementation of the 4Ps Accessible information, instruments and materials on SWDLNet Accessible geographic information on social welfare and development programs, projects and services for easy access to data and information Accessible information on DSWD livelihood projects Accessible information on ABSNet programs and activities Accessible DSWD Knowledge Products
DSWD - IDC PDPB SWIDB HRMDS NHTSPR PMO
-do-do-do-do-
-doNHTSPR PMO 4Ps PMO SWIDB Different DSWD Offices/Bureau/ Services/Units PMB Livelihood Unit SB SWIDB -do-do-do-do-
-do-do-do-do-do-
-do-do-do-
-do-do-do-
33
Continuation D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services IMPACT NAME OF INFORMATION SYSTEM DSWD e-Services 1. Travel Clearance for Minors STRATEGIC THRUSTS AND PROGRAMS ADDRESSED Providing faster and better social protection programs -doBENEFITS Accessible application forms; easy generation of data and information on minors issued travel clearance. Accessible and easy application process; easy generation of data and information on social welfare and development agencies RLA. Accessible and easy application process; easy generation of data and information on DCCs, ECCD centers and Service Providers Accredited. Accessible and easy application process; easy generation of data and information on domestic adoption processes. Accessible and easy application process; easy generation of data and information on organizations issued solicitation permits. Accessible and easy application process; easy generation of data and information on organization issued duty free entry of foreign donations. Accessible and easy registration process; easy generation of data and information on volunteers Easy generation of data and information on ECCD facilities, service providers and children served. INTERNAL OWNER PMB/ FO Travel Clearance Unit [TCU] SB USER/S FO TCU EXECOM; OBSUs; MANCOM; FOs FO TAD; SB EXECOM; OBSUs; MANCOM; FOs FO TAD; SB EXECOM; OBSUs; MANCOM; FOs FO OD; PMB EXECOM; OBSUs; MANCOM; FOs FO TAD; SB EXECOM; OBSUs; MANCOM; FOs FO TAD; SB EXECOM; OBSUs; MANCOM; FOs FO TAD; SWIDB EXECOM; OBSUs; MANCOM; FOs EXECOM; OBSUs; MANCOM; FOs LINKAGES EXTERNAL USER/S Public-Applicants for Travel Clearance Social Welfare and Development Agencies LGUs, NGOs, NGAs, Academe, Researchers & Other Stakeholders Public Adoptive Parents Public Civic Organizations Public; NGOs
2.
Registration Licensing and Accreditation of Social Welfare and Development Agencies Accreditation of Day Care Centers, other ECCD Centers and Service Providers; Domestic Adoption
3.
-do-
SB
4.
-do-
PMB
5.
Public Solicitation Permits
-do-
SB
6.
Duty-Free Entry of Foreign Donations
-do-
SB
7.
Volunteer Information and Mobilization System
-do-
SWIDB/PMB
Public-Volunteers
8.
Early Childhood Care and Development [ECCD] Information System
-do-
PMB
9.
Children in Need of Special Protection [CNSP[ Information System Case Management System for Residential Care Services Case Management System for Community-Based Services Crisis Intervention System [to include documentation of deportees] Disaster Response Monitoring Information System Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System. Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases
-do-
10. 11. 12. 13. 14.
-do-do-do-do-do-
Easy generation of data and information on children in need of special protection as basis for program development/implementation Easy generation of information on cases served at the DSWD centers and residential care facilities. Accessible data and information on communitybased cases served by the DSWD, LGUs/NGOs Accessible data and information on persons served by crisis intervention units. Accessible data and information on disaster response interventions Accessible data and information on the departments CB-TARA planning and activities. Accessible data and information on Social Workers and the court-related cases they handle.
PMB
-do-
SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public -do-
PMB PMB PMB PMB PMB
-do-do-do-do-do-
-do-do-do-do-do-
15.
-do-
SB
-do-
-do-
34
Continuation D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFaST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology IMPACT STRATEGIC THRUSTS AND PROGRAMS BENEFITS ADDRESSED Strengthening Strategic Administrative Reliable and accessible data and Support Services information on office correspondence. -doIntroducing financial reforms to sustain the reform process -doReliable and accessible data and information on office correspondence. Reliable and accessible data and information on fiscal transactions. Reliable and accessible data and information on financial transactions. Reliable and accessible data and information on the departments personnel Reliable and accessible data and information on the departments properties Reliable and accessible data and information on the departments procurement transactions. Reliable and accessible data and information on DSWD Budget. Reliable and accessible data and information on supplies acquisition and issuance. Reliable and accessible data and information on Transport Facilities and services. Reliable and accessible data and information on communication facilities and services. Reliable and accessible data and information on power and water consumption and services. Reliable and accessible data and information on maintenance projects. Reliable and accessible data and information on legal cases. LINKAGES INTERNAL OWNER AS USER/S GSD/Records Unit EXECOM; OBSUs; MANCOM; FOs -doFMS/ Cashiering Division EXECOM; OBSUs; MANCOM; FOs FMS/Accounting Division EXECOM; OBSUs; MANCOM; FOs Personnel Mgt Division/ CPDD EXECOM; OBSUs; MANCOM; FOs Property Mgt Division EXECOM; OBSUs; MANCOM; FOs BAC, FMS, AS and LS EXECOM; OBSUs; MANCOM; FOs Budget Division EXECOM; OBSUs; MANCOM; FOs GSD -doGSD -doGSD -doGSD -doGSD -doLegal Service Staff EXTERNAL USER/S n/a
NAME OF INFORMATION SYSTEM 1. Records Management Information System
2. 3.
Document Tracking System [for enhancement & scale-up] Cashiering System: Cash Allocation and Utilization Management System [CAUMS] Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA] Human Resource Management Information System [On-going Customization] Property Management Information System [Ongoing Customization] Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going in-house development] Budgeting System
AS/GSD/OBSUs FMS
4.
FMS/Accounting Division
5.
Strengthening Strategic Administrative Support Services -do-
HRMDS
6.
AS
7.
-do-
PS
General Public
8.
Introducing financial reforms to sustain the reform process Strengthening Strategic Administrative Support Services -do-
FMS
n/a
9.
Supply Services Management System
AS
10.
Transportation Services Management System
AS
11.
Integrated Communication Services Management System Basic Utilities Management Information System
-do-
AS
12.
-do-
AS
13. 14.
Maintenance Services Management System Legal Services Management System
-do-do-
AS LS
35
Continuation D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology IMPACT STRATEGIC THRUSTS AND BENEFITS PROGRAMS ADDRESSED Improving Delivery Systems and Accessible service support Capacities and information on ict concerns -doAccessible and reliable information on the departments IDCB programs and activities for planning and decision-making -doAccessible and reliable data and information on the departments programs , projects and services for planning and decision-making -doAccessible knowledge products on social welfare and development -doAccessible and reliable data and information on the progress and results of social welfare and development programs, projects and services for planning and decision-making -doAccessible and reliable data and information on the departments performance. LINKAGES INTERNAL OWNER USER/S MISS MISS
NAME OF INFORMATION SYSTEM 1. ICT Service Management Website
EXTERNAL USER/S
ICT Partners
EXECOM;OBSUs; MANCOM; FOs SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public
2. Institutional Development and Capacity Building [IDCB] Monitoring System
SWIDB/HRMDS
SWIDB/HRMDS/ EXECOM; OBSUs; MANCOM; FOs
3. Planning and Monitoring Information System
PDPB
PDPB EXECOM; OBSUs; MANCOM; FOs
SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public
4. Knowledge Management System
SWIDB
SWIDB EXECOM; OBSUs; MANCOM; FOs EXECOM; OBSUs; MANCOM; FOs
5. Monitoring and Evaluation System
OBSUs
SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public
6. Performance Management System
PDPB
PDPB EXECOM; OBSUs; MANCOM; FOs
SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public
36
E.
DATABASES REQUIRED: FOR REFORM AREA 1 - Establishing Strategic and Results-Oriented Policies in Social Protection through Information and Communications Technology. NAME OF DATABASE 1. Variety, with reference to contents and links 4Ps Beneficiaries KCKKB Project Sites, Beneficiaries and Sub-Projects GENERAL CONTENTS/DESCRIPTION Data and information on various DSWD programs, projects and services as published Profile of 4Ps Beneficiaries Profile of project sites, beneficiaries and sub-projects. STATUS Existing/ Operational INFORMATION SYSTEMS SERVED DSWD Portal and Field Offices Website [Ongoing Enhancements] Pantawid Pamilyang Pilipino Program [4Ps] Information System Website: Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHICIDSS:KKB]; Website: Management Information Systems Service [MISS]. Website: National Coordinating & Monitoring Board [NCMB] Website: DSWD Integrity Development Committee Website: Access to Justice for the Poor DATA ARCHIVING/ STORAGE MEDIA
Electronic, network accessible, replicated and archived in an enterprise class storage area network (Iscsi and Fiber Channel)
2. 3.
Existing/ Operational Existing/ Operational
-do-do-
4. 5. 6.
ICT Service Management Policies and Tools Senior Citizens
Integrity Development Policies and Programs 7. AJP Projects, Training Materials & Documentation, Member Agencies 8. Social Welfare and Development Volunteers 9. DSWD Positions and Qualification Requirements 10. Poor Households 11. Poor Households 12. 4Ps Household Beneficiaries 13. SWDLNet Members [Social Welfare and Development Agencies] 14. DSWD Projects & Sites 15. DSWD Livelihood Projects 16. DSWD ABS Net Members 17. DSWD Knowledge Products
Data and information on ICT Service Management Policies and Tools Profile of Senior Citizens, programs and activities Data and information on Integrity Development Policies and Programs Data and information on AJP projects, member-agencies training materials and documentation Profile of SWD volunteers Data and information of SWD positions Profile of Poor Households Profile of Poor Households Profile of 4Ps Household Beneficiaries Profile of SWDLNet members, programs, projects and activities Data and information on DSWD Projects, Project Sites, Accomplishments Data and information on DSWD livelihood projects Data and information on ABSNet Members, programs, projects & activities Compendium of SWD Knowledge Products
Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational
-do-do-do-do-
Existing/ Operational Existing/ Operational Ongoing development Ongoing development Ongoing development Ongoing development
Website: Bayanihang-Bayan Volunteer Registry Webpage: Job Opportunities National Household Targeting System for Poverty Reduction [NHTSPR] Website: National Household Targeting System for Poverty Reduction [NHTSPR] Website: Pantawid Pamilyang Pilipino Program [4Ps] Website: Social Welfare and Development Learning Network [SWDLNet] Social Welfare and Development [SWD] Geographic Information System [GIS] Website: Self Employment Assistance Kaunlaran [SEA-K]; Website: Area-Based Services [ABS] Network Website: Knowledge Management System
-do-do-do-do-do-do-
Proposed for development Proposed for development Proposed for development Proposed for development
-do-do-do-do-
37
Continuation E. DATABASES REQUIRED: FOR REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services NAME OF DATABASE 1. 2. Minors Issued Travel Clearance Registered/Licensed/Accredited Social Welfare and Development Agencies [SWDAs] 3. Accredited Day Care Centers [DCCs], Early Childhood Care and Development [ECCD] Centers and Service Providers 4. Adoptive Parents and Children 5. Organizations Issued Permit for Public Solicitation 6. Organizations Issued Duty-Free Entry of Foreign Donations 7. Volunteers and Mobilization History 8. Early Childhood Care and Development ECCD Facilities; Service Providers and Children Served 9. Children in Need of Special Protection 10. Residents of DSWD Centers and Residential Care Facilities 11. Community-Based Clients 12. Clients of Crisis Intervention Units and the Processing Center for Displaced Persons 13. Disaster Prone Areas; Natural and Man-Made Disasters; 14. Social Welfare and Development Profile of Local Government Units [LGUs] 15. Registered, Licensed and Accredited Social Workers Handling Court-Related Cases GENERAL CONTENTS/DESCRIPTION Profile of Minors issued travel clearance Profile of Registered/ Licensed and Accredited SWDAs STATUS Existing/ Operational Existing/ Operational INFORMATION SYSTEMS SERVED Travel Clearance for Minors Registration Licensing and Accreditation of Social Welfare and Development Agencies Accreditation of Day Care Centers, other ECCD Centers and Service Providers; DATA ARCHIVING/ STORAGE MEDIA -do-do-
Profile of Accredited DCCs, ECCD Centers and Service Providers
Existing/ Operational
-do-
Profile of Adoptive Parents Profile of Organizations Issued permit for Public Solicitation Profile of Organizations issued Duty-Free Entry of Foreign Donations Profile of Volunteers and Mobilization History Profile of ECCD Facilities, Service Providers and Children Served
Existing/ Operational Existing/ Operational Existing/ Operational Existing/ Operational Ongoing Development
Domestic Adoption Public Solicitation Duty-Free Entry of Foreign Donations Volunteer Information and Mobilization System Early Childhood Care and Development [ECCD] Monitoring System
-do-do-do-do-do-
Profile of Children in need of Special Protection Profile of Residents of DSWD Centers and Residential Care Facilities and services provided Profile of Community-Based Clients and services provided. Profile of CIU/PCDP clients
Ongoing Development Proposed for Development
Children in Need of Special Protection [CNSP[ Information System Case Management System for Residential Care Services Case Management System for CommunityBased Services Crisis Intervention System [to include documentation of deportees] Disaster Response Monitoring Information System Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System. Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases
-do-do-
Proposed for Development Proposed for Development
-do-do-
Profile of Disaster Prone Areas and Data on Natural and Man-Made Disasters SWD Profile of LGUs
Proposed for Development Proposed for Development
-do-do-
Profile of Social Workers Handling CourtRelated Cases
Proposed for Development
-do-
38
Continuation E. DATABASES REQUIRED: FOR REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology NAME OF DATABASE 1. 2. 3. 4. Correspondence received and released by the Department Correspondence, actions and transactions Cash Allocation and Cash Utilized [Disbursements] Financial Transactions; Book of Accounts; Disbursements Personnel Records; Personnel Transactions, Personnel Actions, Training and Scholarship DSWD Properties [Profile and Status] Procurement Transactions [Complete details from RIS to Payment] DSWD Annual Budget and Transactions Supplies Acquired and Issued GENERAL CONTENTS/DESCRIPTION Details of correspondence received and released Details of actions taken and status of correspondence Data and information on Cash Disbursements Details of accounts and financial transactions Data and information on DSWD personnel, transactions and actions including training and scholarships. Data and information on DSWD properties Details of procurement transactions STATUS Existing/Operational Existing/Operational Existing/Operational Existing/Operational INFORMATION SYSTEMS SERVED Records Management Information System Document Tracking System [for enhancement & scale-up] Cashiering System: Cash Allocation and Utilization Management System [CAUMS] Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA] Human Resource Management Information System [On-going Customization] Property Management Information System [On-going Customization] Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going inhouse development] Budgeting System Supply Services Management System Transportation Services Management System Integrated Communication Services Management System Basic Utilities Management Information System Maintenance Services Management System Legal Services Management System DATA ARCHIVING/ STORAGE MEDIA -do-do-do-do-
5.
Ongoing Development
-do-
6. 7.
Ongoing Development Ongoing Development
-do-do-
8. 9.
10. DSWD Vehicles [Profile, Utilization and Status] 11. Communications Equipment [Profile, Utilization and Status] 12. Power and Water [Consumptions and Costs] 13. Maintenance Projects [Profiles and Costs] 14. Legal Documents [Cases]
Data and information on DSWD budget and transactions Data and information on supplies received and issued Data and information on DSWD vehicles and transportation services Data and information on communications equipment and services Data and information on power and water consumption Data and information on maintenance projects. Data and information on legal cases.
Proposed for Development Proposed for Development Proposed for Development Proposed for Development Proposed for Development Proposed for Development Proposed for Development
-do-do-do-do-do-do-do-
39
Continuation E. DATABASES REQUIRED: FOR REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology NAME OF DATABASE 1. ICT Service Management Transactions 2. Institutional Development and Capacity Building [in house Training and Capability Building] Programs and Core Group of Specialists 3. Planning and Monitoring Reports 4. Knowledge Products 5. Monitoring and Evaluation Reports 6. Performance Management Reports GENERAL CONTENTS/DESCRIPTION Data and information on ICT Service Management Data and information on DSWD IDCB programs and activities and Core Group of Specialists STATUS Existing/ Operational Existing/ Operational INFORMATION SYSTEMS SERVED ICT Service Management System Institutional Development and Capacity Building Monitoring System DATA ARCHIVING/ STORAGE MEDIA
-do-do-
Details of Planning and Monitoring Reports SWD Knowledge Products Data and information on the progress of monitoring and evaluation reports Data and information on the departments performance
Ongoing Development Proposed for Development Proposed for Development
Planning and Monitoring Information System Knowledge Management System Monitoring and Evaluation System
-do-do-do-
Proposed for Development
Performance Management System
-do-
40
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART III. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SOLUTIONS
A. NETWORK LAYOUT
41
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART III. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SOLUTIONS
DSWD ICT NETWORK CONCEPT
42
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART III. INFORMATION AND COMMUNICATIONS TECHNOLOGY [ICT] SOLUTIONS
ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 1- Establishing Strategic and Results-Oriented Policies in Social Protection through Information and Communications Technology. NAME OF INFORMATION SYSTEMS EXISTING Existing 1. DSWD Portal and Field Offices Website [Ongoing Enhancements] 2. Pantawid Pamilyang Pilipino Program [4Ps] Information System Web Content Management System [CMS] Data Capturing System ICT SOLUTIONS PROPOSED Web Content Management System [CMS] Data Capturing System Payroll System & Compliance Monitoring System Web CMS -do-do-do-do-do-doData Capturing System Web CMS Web CMS Web CMS Web CMS/GIS Web CMS Web CMS Web CMS/Data Repository
3. Website: Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB]; 4. Website: Management Information Systems Service [MISS]. 5. Website: National Coordinating & Monitoring Board [NCMB] 6. Website: DSWD Integrity Development Committee 7. Website: Access to Justice for the Poor 8. Website: Bayanihang-Bayan Volunteer Registry 9. Webpage: Job Opportunities Ongoing 10. National Household Targeting System for Poverty Reduction [NHTSPR] 11. Website: National Household Targeting System for Poverty Reduction [NHTSPR] 12. Website: Pantawid Pamilyang Pilipino Program [4Ps] 13. Website: Social Welfare and Development Learning Network [SWDLNet] Proposed 14. Social Welfare and Development [SWD] Geographic Information System [GIS] 15. Website: Self Employment Assistance Kaunlaran [SEA-K]; 16. Website: Area-Based Services [ABS] Network 17. Website: Knowledge Management System
Web CMS -do-do-do-do-do-doData Capturing System Web CMS Web CMS Web CMS -
43
Continuation ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 2: Harnessing Information and Communications Technology for Better, Faster and Smarter Social Protection Programs and Services NAME OF INFORMATION SYSTEMS EXISTING Existing 1. DSWD e-Services Travel Clearance for Minors Registration Licensing and Accreditation of Social Welfare and Development Agencies Accreditation of Day Care Centers, other ECCD Centers and Service Providers; Domestic Adoption Public Solicitation Duty-Free Entry of Foreign Donations 2. Volunteer Information and Mobilization System Ongoing 3. Early Childhood Care and Development [ECCD] Monitoring System 4. Children in Need of Special Protection [CNSP[ Information System Proposed 5. Case Management System for Residential Care Services 6. Case Management System for Community-Based Services 7. Crisis Intervention System [to include documentation of deportees] 8. Disaster Response Monitoring Information System 9. Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System. 10. Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases ICT SOLUTIONS PROPOSED
Customer Relations Management [CRM] CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM
Customer Relations Management CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM CRM
44
Continuation ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 3 - Strengthening Resource Management and Strategic Support Services through Information and Communications Technology NAME OF INFORMATION SYSTEMS Existing 1. Records Management Information System 2. Document Tracking System [for enhancement & scale-up] 3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS] 4. Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA] Ongoing 5. Human Resource Management Information System [On-going Customization] 6. Property Management Information System [On-going Customization] 7. Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going in-house development] Proposed 8. Budgeting System 9. Supply Services Management System 10. Transportation Services Management System 11. Integrated Communication Services Management System 12. Basic Utilities Management Information System 13. Maintenance Services Management System 14. Legal Services Management System ICT SOLUTIONS EXISTING Enterprise Resource Planning [ERP] ERP ERP ERP PROPOSED Enterprise Resource Planning [ERP] ERP ERP ERP
Customer Relations Management [CRM] ERP ERP
Customer Relations Management [CRM] ERP ERP
ERP ERP ERP ERP ERP ERP CRM
45
Continuation ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology NAME OF INFORMATION SYSTEMS EXISTING Existing 1. ICT Service Management Website 2. Institutional Development and Capacity Building Monitoring System Ongoing 3. Planning and Monitoring Information System Proposed 4. Knowledge Management System 5. Monitoring and Evaluation System 6. Performance Management System Web CMS Web CMS ICT SOLUTIONS PROPOSED Web CMS Web CMS/Data Capturing/ Repository Web CMS/Data Capturing/ Repository Web CMS/Data Repository Web CMS/Data Capturing/ Repository Web CMS/Data Capturing/ Repository
Web CMS/Data Capturing/ Repository -
46
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART III. INFORMATION AND COMMUNICATIONS TECHNOLOGY [ICT] SOLUTIONS ICT STRATEGY FOR PUBLIC ACCESS Context
The emergence of the information age is characterized by the use of sophisticated technologies which enable the rapid transfer of information and offer enhanced access to knowledge. These technologies are not only transforming economic activity but also the way we interact as individuals and as societies. With the utilization of information and communication technologies (ICTs) identified as a key driver of service delivery and community development, a skilled and innovative workforce with the flexibility to meet the demands of the service is vital to the social welfare and development sector. However, participation in the information age goes beyond having a skilled workforce or service providers. It is a basic right for all members of the community. We cannot have a skilled workforce and service providers and maintain an unskilled community. Fundamental to achieving these goals is the development of a lifelong learning culture. In developing this strategy, the Department has identified three major themes relating to social welfare and development services and the ICT skill issues: Providing an ICT skilled workforce and service providers of the department. The department and the social welfare and development sector needs to address the demand for ICT skills formation. The need for ICT competency enhancement among the departments executives, technical staff and workers in the frontline provides the impetus for a review of the departments institutional development and capacity building role for its internal staff on ICT skills formation. Retraining and encouraging participation of employees is included in this strategy. The opportunity will allow the development of a wider vision of the contribution to the departments growing contribution to the social welfare and development sectors to reach out to the community in line with the whole of governments push to support this effort. Importantly, this strategy will proactively contribute to meeting the needs for ICT by the departments workforce and improvement of their performance and delivery of social welfare and development services. Responding to the computer literacy/fluency needs of intermediaries, peoples organizations and the community It is estimated that most of the poor and marginalized sectors in the country lack basic computer literacy skills. Research indicates that older people, the unemployed, those with disabilities, other groups on low incomes and people with lower levels of educational attainment are most at risk of being left behind in the transformation to the world of ICT-inspired services delivery. It is widely recognized that there is a strong correlation between the digital divide and existing economic disparities in the community. Market research on the barriers and motivators associated with groups within the community attaining computer literacy skills clearly indicates that many individuals will not undertake training at a large institution. People in identified target groups are most likely to undertake training in small groups comprised of similar people and in locations that they are comfortable with.
47
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART III. INFORMATION AND COMMUNICATIONS TECHNOLOGY [ICT] SOLUTIONS Continuation
Preferred training locations include cultural meeting places and local government facilities such as community centers. The Departments ICT public access strategy must focus on communities. A number of additional factors that impact on the development of strategies to meet computer literacy needs include: self-paced modularized training is preferred; promotion of computer literacy must focus on applications benefits; poor literacy and numeracy skills are a barrier to attaining computer literacy skills; and primary barriers to using ICTs include: limited interest or understanding of the benefits that can be derived, time constraints, no home computer and a lack of skills. Learning opportunities need to be extended to all members of the community and increasingly, the establishment of learning communities is seen as the way to involve more people in the learning process. Learning communities refer to small groups of people who come together to learn. The traditional learning environment of instruction in a class setting is not attractive to many people. Rather, many people prefer self-paced learning that is not focused on individual achievement and that takes place in an environment in which they are comfortable. The encouragement and support of the learning group provides motivation. Along this thought, the department needs to incorporate in its training programs, ICT related components that would introduce its intermediaries and clients to the use of technology in the delivery of social welfare and development services. The provision of on-line transaction systems and other social welfare and development sector related services The Department aims to sustain the development of its on-line capacity. This will be achieved by providing leadership and support in the development of online transactions to support frontline social welfare and development services. With regard to automated transactions, the Department has established its Online Transaction Systems for Frontline Services or the DSWD eServices which supports the transition to digital transaction system that hastens service delivery and maintains quality. Providing on-line services to clients and partners is a high priority for the Department. These services not only offer convenience to clients by providing ready access to valuable information, they also enable non-government organizations to conduct streamlined business transactions with the Department. The Department aims to support non-government organizations make the transition to the on-line environment. To support this strategy, the department maintains its web presence through its website that provides information on its programs, projects and services. The development of websites as a tool to support social marketing strategies for distinct activities such as the departments livelihood programs and conduct of training programs and activities along its institutional development and capacity building functions is part of this strategy. The establishment of kiosk and the campaign for LGUs to provide internet access to the public for them to avail of web-based services and transactions is also considered.
48
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART III. INFORMATION AND COMMUNICATIONS TECHNOLOGY [ICT] SOLUTIONS Continuation Integrating ICT concerns in policy, plans and programs developed by the Department
The Department shall ensure that the use of ICT is integrated in all social welfare and development policies, plans and programs as strategic support to implementation and management. In formulating social welfare and development policies and internal rules and regulations, the strategic use of information and communications technology shall be emphasized particularly along policy enforcement monitoring and evaluation. In formulating social welfare and development plans, the strategic use of ICT resources must be included to respond to the requirements of ICT service management. Along this line, the department shall focus on the management of its infrastructure, the existing applications and the development of new information systems, security, ICT service delivery and service support. For its programs, the department shall emphasize the use of information systems, databases and project management systems for effective and efficient program implementation and management.
49
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART IV. RESOURCE REQUIREMENTS

A. ICT RESOURCE REQUIREMENTS
A.1 HARDWARE NUMBER OF UNITS ITEM Computing hardware co (desktops) Computing hardware co (notebooks) Computing hardware co (execom desktops) Computing hardware co (network printers) Computing hardware fo (servers) Computing hardware fo (desktops) Computing hardware fo (network printers) Datacenter hardware (rack servers vr ready) Datacenter hardware (iscsi storage) Datacenter hardware (backup servers) A.1.1 NETWORK AND TELECOMMUNICATIONS NUMBER OF UNITS ITEM Communications e1r2 Communications hardware (IPPBX) Communications hardware (ip phones) Communications hardware (videocon) Network LAN backbone (MDF and 5 IDF) Network LAN co (215 nodes Cat 6) Network LAN fo (50 nodes) EXISTING YEAR 1 2 5 104 1 1 2 16 PROPOSED ACQUISITION YEAR 2 YEAR 3 2 2 0 0 10 1 0 0 0 0 0 0 0 0 TOTAL 6 5 115 1 1 2 16 EXISTING YEAR 1 94 19 10 45 16 320 16 15 2 2 PROPOSED ACQUISITION YEAR 2 YEAR 3 94 94 19 19 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 TOTAL 282 57 10 45 16 320 16 15 2 2
50

A. ICT RESOURCE REQUIREMENTS
DEPLOYMENT OF ICT EQUIPMENT NAME OF OFFICE Central Office ITEM IPPBX IP Phones VideoCon Desktops Notebooks Network Printers Rack servers vr ready ISCSI storage Backup servers Network LAN backbone (MDF and 5 IDF) Network LAN (215 nodes Cat 6) Servers Desktops Network printers Network LAN (50 nodes)
NUMBER OF UNITS EXISTING PROPOSED 5 115 1 298 57 45 15 2 2 1 2 16 (1/FO) 320 (20/FO) 16 (1/FO) 16 (1/FO)
423 65
16 Field Offices (FOs)
A.2 SOFTWARE NUMBER OF LICENSE ITEM Application software (EA) Computing software security co (licenses) Computing software security fo (licenses) Datacenter software (virtualization software) Datacenter software (mssql ent) Datacenter software (oracle ent) Datacenter software (mysql ent) Datacenter software (ms server) Datacenter software (oracle ent linux) Datacenter software (RHEL) Datacenter software (Zmanda) Datacenter software (Cpanel) A.3 ICT SERVICES TYPE Network internet co (5Mbps) Network IPVPN fo (1 Mbps IPVPN) Datacenter colloc (DR site) EXISTING X X X YEAR 1 X X X PROPOSED YEAR 2 X X X YEAR 3 X X X VERSION TYPE OF LICENSE EXISTING YEAR 1 1 600 800 5 3 4 18 6 2 44 52 3 PROPOSED ACQUISITION YEAR 2 1 600 800 5 3 4 18 6 2 44 52 3 YEAR 3 1 600 800 5 3 4 18 6 2 44 52 3 TOTAL 3 1,800 2,400 15 9 12 54 18 6 132 156 9
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A.4 ICT MANPOWER AND ORGANIZATIONAL STRUCTURE A.4.1
PLANTILLA POSITIONS1 Director III Information Technology Officer III [Division Chief] Information Technology Officer II Information Technology Officer I Computer Programmer III Computer Programmer I Information Systems Analyst III Information Systems Analysts I Computer Maintenance Technologist II Planning Officer III Administrative Assistant IV Administrative Assistant III Administrative Assistant I Computer Maintenance Technologist I Administrative Aide II Administrative Aide VI Social Welfare Aide Information Technology Officer I Computer Programmer III Information Systems Analyst III Computer Maintenance Technologist I
EMPLOYMENT STATUS2 Permanent Permanent Permanent Permanent Permanent Permanent Permanent Permanent Permanent Permanent Permanent Permanent Permanent Contractual Contractual Casual Casual Contract of Service Contract of Service Contract of Service Contract of Service
PLACE OF ASSIGNMENT3 MISS MISS MISS MISS/4Ps PMO MISS MISS 4Ps PMO MISS MISS MISS MISS MISS MISS MISS MISS MISS MISS MISS MISS MISS MISS
NO. OF POSITIONS4 EXISTING4a FILLED-UP UNFILLED ICT NON-ICT ICT NON-ICT 1 2 1 2 1 1 1 1 1 1 1 2 1 1 1 2 1 1 1 1 2 1
PROPOSED ICT POSITIONS4b
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A.4.2 EXISTING ICT ORGANIZATIONAL STRUCTURE The current ICT organizational structure in the department has the Management Information Systems Service [MISS] is headed by a Director III. It has two main divisions namely the Information Systems Development Division [ISDD] and the Systems Administration and Integration Division [SAID] and an administrative group that takes on the various administrative transactions in its operations. The MISS also provides technical supervision and support to the Regional Management Information Systems [RMIS] Unit of the DSWD Field Offices. The departments present organizational structure has the MISS under the Operations and Capacity Building Group.
Office of the Director
Information Systems Development Division [ISDD]
Systems Administration and Integration Division [SAID]
Regional Management Information Systems Unit
PART IV. RESOURCE REQUIREMENTS

A.4.3 PROPOSED ICT ORGANIZATIONAL STRUCTURE Under the DSWD Reform Program, the proposed organizational re-clustering indicated that the MISS will move to the Policy and Programs Group [PPG]. The shift aims to enable the MISS to maximize its role as the leader in ICT Service Management in the Department. Corollary to this the MISS has proposed to change its title to Information and Communications Technology Management Service [ICTMS] which appropriately reflects its role in ICT policy development, competency development, application management, infrastructure management, security management and service support.
Office of the Director
Information Systems Development Division [ISDD]
Systems Administration and Integration Division [SAID]
Regional Management Information Systems Unit
53
A.4.4 PLACEMENT OF PROPOSED STRUCTURE IN THE AGENCY ORGANIZATIONAL CHART In the proposed organizational and functional structure of the department under its reform agenda, the Management Information Systems Service [MISS] will now be under the Policy and Programs Group [PPG] together with the Policy Development and Planning Bureau [PDPB], Social Technology Bureau [STB], Standards Bureau [SB]
54

A. A.5 ICT TRAINING NEEDS
ICT COURSE CLASSIFICATION/TITLE/DESCRIPTION A. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. B. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. C. 34. 35. 36. 37. 38. Systems Development Object-Oriented Analysis and Design Using UML Software Engineering and Information Security PHP Hypertext Preprocessor Programming Systems Analysis and Design Graphics Design and Production-Adobe Photoshop/Fireworks/gimp IT Resource Acquisition Seminar IT Course Design and Development Mobile Applications Development Using Java ME Introduction to Java Programming Introduction to Visual Basic .NET ASP.NET Programming Using Visual Basic .NET Database Design Web Content Management System Development-Joomla Data Mining Technique Desktop Publishing Video Editing UML Training Tibco System Java EE Programming Process Training Systems Administration System Administration-Linux CeNTOS, RHEL Network Administration-HP Procurve Network Administration-Cisco Security Administration-Kaspersky Firewall Administration-Astaro Database Administration-Oracle Database Administration-MYSQL Database Administration-MSSQL Database Administration-POSTGRESQL IT Audit, Security and Governance Structured Cabling System Design Course Enterprise Resource Planning for Managers ICT Service Management ICT Administration Effective Customer Service Materials Management and Inventory Control SO 9001 Quality Management System Documentation IT Project Management Program and Project Design and Development
YEAR 1 2 7 2 2 7 6 1 2 2 2 2 7 7 7 7 7 7 7 2 10 2 2 2 7 2 2 7 7 3 2 6 3 4 7 7 7 7 7
NO. OF TARGET PARTICIPANTS YEAR 2 2 7 2 2 7 6 1 2 2 2 2 7 7 7 7 7 7 7 2 10 2 2 2 7 2 2 7 7 3 2 6 3 4 7 7 7 7 7
YEAR 3 2 7 2 2 7 6 1 2 2 2 2 7 7 7 7 7 7 7 2 10 2 2 2 7 2 2 7 7 3 2 6 3 4 7 7 7 7 7
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DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART V. DEVELOPMENT AND INVESTMENT PROGRAM
A. ICT PROJECTS IMPLEMENTATION SCHEDULE NAME OF ICT PROJECTS
1. 2. 3. 4. B.
YEAR 1
YEAR 2
YEAR 3
DSWD BFAST with ICT for REFORM AREA 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology
INFORMATION SYSTEMS [IS] IMPLEMENTATION SCHEDULE
NAME OF INFORMATION SYSTEMS/ SUB-SYSTEMS/MODULES DSWD BFast with ICT for Reform Area 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology 1. DSWD Portal and Field Offices Website [Ongoing Enhancements] 2. Pantawid Pamilyang Pilipino Program [4Ps] Information System 3. Geographical Information System [GIS] 4. Knowledge Management System 5. Website: Kapit-Bisig Laban sa Kahirapan Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB]; 6. Website: Management Information Systems Service [MISS]. 7. Website: National Coordinating & Monitoring Board [NCMB] 8. Website: DSWD Integrity Development Committee 9. Website: Access to Justice for the Poor 10. Website: Bayanihang-Bayan Volunteer Registry 11. Webpage: Job Opportunities 12. National Household Targeting System for Poverty Reduction [NHTSPR] 13. Website: National Household Targeting System for Poverty Reduction [NHTSPR] 14. Website: Pantawid Pamilyang Pilipino Program [4Ps] 15. Website: Social Welfare and Development Learning Network [SWDLNet] 16. Social Welfare and Development [SWD] Geographic Information System [GIS] 17. Website: Self Employment Assistance Kaunlaran [SEA-K]; 18. Website: Area-Based Services [ABS] Network 19. Website: Knowledge Management System
YEAR 1
YEAR 2
YEAR 3
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Continuation [B. Information Systems [IS] Implementation Schedule]
NAME OF INFORMATION SYSTEMS/ SUB-SYSTEMS/MODULES DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services DSWD e-Services 1. Travel Clearance for Minors 2. Registration Licensing and Accreditation of Social Welfare and Development Agencies 3. Accreditation of Day Care Centers, other ECCD Centers and Service Providers; 4. Domestic Adoption 5. Public Solicitation Permits 6. Duty-Free Entry of Foreign Donations 7. Volunteer Information and Mobilization System 8. Early Childhood Care and Development [ECCD] Monitoring System 9. Children in Need of Special Protection [CNSP[ Information System 10. Case Management System for Residential Care Services 11. Case Management System for Community-Based Services 12. Crisis Intervention System [to include documentation of deportees] 13. Disaster Response Monitoring Information System 14. Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System. 15. Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases
YEAR 1
YEAR 2
YEAR 3
57
NAME OF INFORMATION SYSTEMS/ SUB-SYSTEMS/MODULES DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology 1. Records Management Information System 2. Document Tracking System [for enhancement & scale-up] 3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS] 4. Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA] 5. Human Resource Management Information System [On-going Customization] 6. Property Management Information System [On-going Customization] 7. Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going inhouse development] 8. Budgeting System 9. Supply Services Management System 10. Transportation Services Management System 11. Integrated Communication Services Management System 12. Basic Utilities Management Information System 13. Maintenance Services Management System 14. Legal Services Management System
YEAR 1
YEAR 2
YEAR 3
58
NAME OF INFORMATION SYSTEMS/ SUB-SYSTEMS/MODULES DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology 1. ICT Service Management Monitoring System 2. Institutional Development and Capacity Building [IDCB] Monitoring System 3. Planning and Monitoring Information System 4. Monitoring and Evaluation System 5. Performance Management System
YEAR 1
YEAR 2
YEAR 3
59
C. SUMMARY OF INVESTMENTS
BUDGET ITEM/ACCOUNT TOTAL A. PROPERTY, PLANT AND EQUIPMENT ICT Hardware ICT Software (licenses) Sub-Total B. MAINTENANCE AND OTHER OPERATING EXPENSES [MOOE] Obsolescence [ICT Hardware and software replacement by the end of 3rd Year ] Application Development Training and Seminar Expenses Telephone and Internet Expenses Communication Equipment Maintenance Sub-Total C. PERSONAL SERVICES Salaries and Wages Central Office 28 IT and Non-IT staff of MISS Director III (1); ITO III (2); ITO II (2); ITO I (2); ISA III (1) ; ISA II (1); ISA I (1) ; CP III (1) ; CP I (2) ; CMT II (1) ; CMT I (5); PO III (1) ; Admin. Asst. III (2); Admin. Asst. II (1); Admin. Asst. I (1) ; Admin. Aide VI (2); Admin. Aide IV (2) Field Offices 32 IT staff ITO I (16); CMT I (16) Representation and Transportation Allowance [Director III (1) Php7,000.00/mo.; ITO III (2) Php4,000.00/mo./staff Other Bonuses and Allowances (60 IT staff) Sub-Total Total A+B+C by year Grand Total A+B+C [3 years] D. MAJOR PROJECTS WITH SIGNIFICANT ICT INVESTMENT Pantawid Pamiyang Pilipino Program [4Ps] National Household Targeting System for Poverty Reduction [NHTSPR] Sustaining Interventions in Poverty Alleviation and Governance [SIPAG] YEAR 1
FINANCIAL REQUIREMENTS [IN PESOS] YEAR 2
YEAR 3
Php 69,430,000.00 10,070,000.00 Php 79,500,000.00 17,750,000.00 2,786,000.00 10,900,000.00 10,360,000.00 Php41,796,000.00 11,600,304.00
Php 6,294,400.00 10,674,200.00 Php16,968,600.00 1,250,000.00 2,786,000.00 11,554,000.00 1,272,000.00 Php16,862,000.00 12,760,334.40
Php 6,572,224.00 11,314,652.00 Php17,886,876.00 1,250,000.00 2,786,000.00 12,247,240.00 1,348,320.00 Php17,631,560.00 14,036,367.84
180,000.00 2,406,692.00 Php14,186,996.00 Php135,482,996.00
180,000.00 2,503,361.20 Php15,443,695.60 Php49,274,295.60 Php 237,101,792.76 89,802,000.00 [To be determined] [To be determined]
180,000.00 2,609,697.32 Php16,826,065.16 Php52,344,501.16
227,192,000.00 47,500,000.00 [To be determined]
89,802,000 [To be determined] [To be determined]
60

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DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

Information Systems Strategic Plan 2009 2011

INFORMATION SYSTEMS STRATEGIC PLAN [ISSP]

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

WAYNE C. BELIZAR Director, MISS 9517122 Fax No.: 9318085 wcbelizar@dswd.gov.ph

FLORITA R. VILLAR Assistant Secretary

ALICIA R. BALA Undersecretary

DR. ESPERANZA I. CABRAL Secretary

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT EXECUTIVE SUMMARY

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT INTRODUCTION

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

NAME OF AGENCY HEAD

DESIGNATED IS PLANNER & EMAIL ADDRESS

TOTAL ANNUAL BUDGET

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

NUMBER OF EMPLOYEES 136 7 5 39 37 29 19 149

TOTAL ANNUAL BUDGET * * 5,938,500.00 85,682,000.00 6,065,000.00 4,636,663.00

ccy@dswd.gov.ph phtaradji@dswd.gov.ph rgl@dswd.gov.ph mtmalano@dswd.gov.ph vbcabrera@dswd.gov.ph sagcaoili@dswd.gov.ph cggudmalin@dswd.gov.ph

* * * * 459,021,000.00 3,110,000.00 1,629,161,000.00

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

Source: Personnel Management Division

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

Office of the President Legislators Senate and Lower House

Other National Government Agencies [NGAs]

Attached Agency [ICAB]

Executive Orders SWD Plans SWD Reports

DSWD CENTRAL OFFICE

Local Government Units Province/ City & Municipality

Individuals, Families & Communities General Public

Regional Field Offices of Other National Government Agencies

Information Systems Strategic Plan 2009 2011

Information Systems Strategic Plan 2009 2011

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

STRATEGIC CONCERNS FOR ICT USE E.1 NARRATIVE DESCRIPTION

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT PART I. ORGANIZATIONAL PROFILE

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

Information Systems Strategic Plan 2009 2011

Enhance results-based policy-making

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

Information Systems Strategic Plan 2009 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT