NAGESH MR

+91 9449183159

nagesh56_79@yahoo.com Aspires to pursue assignment in Business Analytics/ Quality Control with a frontline organization

A competent professional with over 4.4 years experience in Insurance Process, Quality Control and Quality Assurance. Worked with TCS, Bangalore as Sr. Process Associate & Process Trainer form June 2010 to Dec 2010, AXA Business Services Pvt. Ltd., Bangalore as Specialist & Process Trainer from May 2007 to June 2010 and Try arc India Pvt LTD, Bangalore as an associate from July 2006 to April 2007. Well versed with:

SPC, IS0, TQM and Six Sigma. 7 QC tools & Applied Statistics. Hypothesis testing & Statistical inference Regression, ANOVA, t-test, Chisquare. Design of Experiments and Orthogonal Arrays Process Capability analysis, Control charts and Acceptance Sampling Hands on experience in using MS Office suite

Possess capability of manpower handling and making them work effectively and efficiently. An effective communicator with honed problem solving and analytical abilities. PROFESSIONAL SNAPSHOT June`2010 to Dec 2010: TCS, Bangalore As Sr. Process Associate & Process Trainer CORE COMPETENCIES

EXECUTIVE PROFILE Technically qualified in results-driven management & cross-functional expertise. Outstanding conceptual knowledge and delivery skills with a talent in proactively identifying and resolving problems. Maintain focus on achieving bottom line results. An accomplished professional with a strong background in operations and quality assurance. Good communication skills with proven ability to learn & deliver efficiently. Areas of Expertise Training & Development Skills Analysis and problem solving Quality Assurance controls / Standards Process design Client data management Internal audit Management information systems Training & Development Skills Reports management Team building May`2007 to June 2010: AXA Business Services Pvt. Ltd., Bangalore As Sr. Process Associate & Process Trainer Training

Training the new recruits in the process. Guiding & supporting the new recruits till they achieve the required level of competency. Attending daily/weekly meetings for setting & achieving targets. Evaluating the performance of trainees.

Quality Control/ Quality Assurance

Supervising the processes and providing suggestions for improving process efficiency. Identifying CTQ parameters through VOC & understanding customer requirements. Root cause analysis for errors. Query analysis using Pareto chart. Ensuring total quality control of the process as per the specified parameters. Participated in internal ISO audit. Executing of statistical quality control techniques (7 QC tools, Control charts, C p, Cpk,) for process capability analysis, improvement & sustainability.

Process Enhancement Assisting in formulating & implementing process strategies for error free processing.

Appling various quality tools like six sigma for process improvement. Adhering to SLA norms/TAT as per client requirements.

Notable Contributions Successfully completed projects viz.: o Reduced the training time from 3 days to 1 day without loss in efficiency.

o Successfully imparted training to 6 batches, each of 5 weeks duration.

July`2006 to April2007: TRYARC Ind Pvt Ltd., Bangalore As Associate [Core Business FINANCIAL BACK END OPERATIONS] Overall responsibilities: I Worked in a closing department (imaging) for a USA based funding company called NOREDTAPE funding. My vital responsibilities were in processing & uploading Mortgage Loan Related Documents & in Identifying, separating and uploading to Concern Departments. Also I was accountable for daily reports of the team Selected Results & Key Achievements: Processing and uploading conditions Assigning the work to team members in case of surge in the volumes Preparing daily reports Working on Mortgage Loan Related Documents, Identifying, separating and uploading to Concern Departments fax & online Uploading

CERTIFICATION Green Belt in six sigma from the Indian Statistical Institute, Bangalore PGDSD (Post Graduate diploma in Software Development) from CIST, Mysore University ACADEMICS

2011 Pursuing a Certification course in Statistical Quality Control from the Indian Statistical Institute 2006 MSc in Information Technology from KSOU. 2004 BSc from Mysore University with Physics, Mathematics & Computer Science. PERSONAL VITAE Date of Birth: Address: Bangalore-76 Language proficiency 24/08/1981 # 156/9J, House #2, 26th cross, Kempammadevi Layout, Hulimavu, English, Kannada, Hindi