Microsoft Certified Trainer Program Guide APRIL 1, 2011 MARCH 31, 2012 This Microsoft Certified Trainer (MCT)

) Program Guide (Guide) describes the MCT Program. Use this Guide for basic information about the MCT Program, including membership requirements, resources, and enrollment policies and processes. 1. OVERVIEW OF THE MCT PROGRAM Microsoft is an innovative company, and frequently releases new software and technologies into the marketplace. Many of Microsofts software and technologies are technically complex, and computer professionals and other end users may require training from knowledgeable trainers in aspects of their use. In order to make such training generally available, Microsoft has developed the MCT Program (the MCT Program), which grants certification to professional trainers and learning consultants who demonstrate and maintain technical and instructional expertise on Microsoft technologies and who have complied with all requirements detailed herein and in the MCT Program Agreement. The requirements for MCT certification reflect the skills necessary to train computer professionals and others on developing, implementing, supporting, and maintaining solutions using Microsoft products and technologies. The MCT certification allows students, training providers, and organizations to identify skilled professionals who can deliver training on Microsoft technologies and software. Trainers with a MCT certification are a vital resource in todays information technology (IT) and information worker (IW) training communities. Microsoft provides MCTs with a valuable set of resources to help them become some of the best technical instructional professionals in the world through its MCT Program. MCT Program members receive a number of benefits and special offers. You can find information on the MCT Program benefits at the MCT Benefits web site. 2. How to Become an MCT Program member 2.1. Initial Enrollment. You must complete the following steps to enroll in the MCT Program: a. Earn and hold an accepted Microsoft Certified Professional (MCP) Certification b. Prove your instructional presentation skills c. Review and agree to abide by the terms and conditions in the current MCT Agreement and this Guide d. Complete and submit the application form to become an MCT and pay all applicable fees If you have questions about the MCT Program requirements, please contact your regions Microsoft Regional Service Center (RSC). STEP 1:
EARN A QUALIFYING MICROSOFT CERTIFICATION

Before you apply to become an MCT, you must acquire one or more of the applicable Microsoft Certifications listed on the Acquire a Valid Microsoft Certification list. The purpose of this requirement is to verify that you have a proven technical base of skills and competencies from which to teach. Earning a Microsoft Certification demonstrates proficiency in working with Microsoft software and technologies in the field or job role(s) associated with the Microsoft Certification. MCTs may only teach Microsoft Official Courses (MOC), Microsoft Dynamics courseware, and IW courseware (collectively Microsoft Courses) that map to the Microsoft Certifications they hold (see Section 3, MCT Competencies). STEP 2: PROVE YOUR INSTRUCTIONAL PRESENTATION SKILLS To demonstrate that you possess instructional presentation skills, you must provide evidence that you have completed at least one of the following requirements (please indicate on your MCT application which one(s) you have attained): a. Achieved the Certified Technical Trainer (CTT+) certification from CompTIA. b. Passed a presentation skills course or train-the-trainer course taught by one of the vendors listed at http://www.microsoft.com/learning/en/us/certification/mct.aspx#tab3. c. Proof of your instructional skills by providing evidence of: your certified instructor credential from any one of these vendors listed at http://www.microsoft.com/learning/en/us/certification/mct.aspx#tab3; or your employment status with a Microsoft IT Academy member. STEP 3: OBTAIN OR IDENTIFY YOUR METRICS THAT MATTER ID Microsoft uses the MTM tool to collect post-training evaluation data and followup training data on MCTs. In order to enroll in the MCT Program, you must acquire an MTM account. If you already have an MTM account, you may use your current MTM account ID number. The MCT enrollment tool requires you to enter your MTM account ID number during enrollment. See Section 4.5 for additional details on MTM. STEP 4:
REVIEW AND AGREE TO ABIDE BY THE TERMS AND CONDITIONS IN THE CURRENT MCT

AGREEMENT AND THIS GUIDE

5: APPLY AND PAY THE ANNUAL MCT PROGRAM FEE The MCT enrollment tool is available on the MCP Member Site. You must complete the online MCT application, pay the annual MCT Program fee, and submit all requested documentation to the address specified in the MCT enrollment tool. (Note: application process and timeline may vary by country or region.)
STEP

Fees vary depending on your country/region of residence. Please refer to the online MCT Program Fees table for specific information.
4.11-3.12 MCT Program Guide Page 2 of 7

Please allow at least two weeks for the processing of your application. You will be notified by email when your application has been approved, and you will also receive an MCT Welcome Kit and be granted access to the MCT member site. 1.1. Annual Re-Enrollment You must complete the following steps to re-enroll in the MCT Program: 1. Complete the MCT Program application form and pay the annual MCT Program fee. 2. Be an active MCP and MCT in good standing. 3. Meet all customer satisfaction, MTM, and MCT Program requirements. 4. Review and abide by the terms and conditions in the current MCT Agreement, this Guide and the obligations listed on the MCT website. You will be notified by email when your re-enrollment application has been approved. 1. MCT Competencies The MCT Program encompasses the instruction of a wide range of Microsoft software and technologies to a wide range of audiences. To help ensure relevancy to particular audiences, MCTs are assigned to one or more Competencies based on the Microsoft Certification(s) that they hold. Competencies identifies the job roles and/or technologies that correspond to a particular Microsoft Certification. All Competencies are found in the Competency Document. 2. MCT Program Requirements Certain requirements must be met at all times to maintain your MCT Certification, and to access and use any MCT benefit, MCT credential or MCT logo: Compliance with the terms and conditions contained in this Guide, the MCT Agreement, the MCT website, and the MCP Agreement. Your use of the MCT logo complies with the MCT logo and trademark guidelines. Compliance with all MCT Program requirements. Deliver one or more trainings using Microsoft Courses to (a) current Microsoft Partner Network (MPN) program members in good standing, (b) MPN members that currently hold the Learning Competency status (Learning Partners), (c) Microsoft IT Academy Program (IT Academy) members, or (d) any other entities preapproved in writing by Microsoft (collectively Authorized Customer). Participate in any audit that Microsoft and/or its designees may conduct. Strictly comply with any end user license agreement and other terms and conditions that are applicable to, accompanies, or is included with any Microsoft Course, and any Microsoft materials provided under or associated with the MCT Program. Use of the Microsoft Courses and Microsoft materials is subject to the applicable end user license agreement and all applicable terms and conditions, as well as the terms of the MCT Agreement. If you fail to meet these requirements, your MCT Certification might be removed and all rights granted to you under the MCT Program will be revoked. 1.1. Restrictions on Microsoft Course Delivery
4.11-3.12 MCT Program Guide Page 3 of 7

MCTs may only teach the Microsoft Courses associated with their Competencies. A list of Microsoft Courses associated with each Competency is available at Microsoft courses and Microsoft IW courses. The MCTs transcript will list the MCTs Competencies as well as the courses that the MCT is qualified to teach. 1.2. Public Training Sessions MCTs may teach instructor-led, open enrollment training classes offered and delivered to the general public (Public Training Sessions) using Microsoft Courses only for and at Learning Partners and Microsoft IT Academy members facilities. Public Training Sessions may be advertised through marketing materials or the Internet and can include individuals from one to many organizations and/or individuals not affiliated with a particular company or organization. 1.3. Private Training Sessions MCTs may use Microsoft Courses to teach a predefined learning objective for individuals employed by or contracted by a particular MPN at the MPNs facilities, provided the facilities hardware meets the hardware requirements listed in the trainer kits for the Microsoft Courses being taught (Private Training Sessions). Private Training Sessions are not advertised or promoted to the general public and class attendance is restricted solely to MPNs employees and individuals contracted by the MPN. 1.4. Multiple Competencies MCTs must hold all necessary Microsoft Certifications for each Competency to which they belong. Some Microsoft Courses may require that the MCT hold multiple Competencies in order to conduct training (see Section 4.1., Restrictions on Microsoft Course Delivery). 1.5. Customer Satisfaction Scores Microsoft recognizes and promotes MCTs as professionals who are skilled in Microsoft software, technologies, and learning products. Because MCTs play such an important role in the learning process, it is important that MCTs perform instructionally and technically at the level required to deliver the best possible training to IT professionals and developers. For this reason, the MCT Program requires that each MCT consistently maintain a high level of customer satisfaction and a minimum level of training activity throughout the MCT Program term to remain in the MCT Program. The 2011 MCT Program term is divided into four quarters: Quarter 1: April 1, 2011 through June 30, 2011 Quarter 2: July 1, 2011 through September 30, 2011 Quarter 3: October 1, 2011 through December 31, 2011 Quarter 4: January 1, 2012 through March 31, 2012 On a quarterly basis, no more than 10% of your customer satisfaction scores as reported by MTM may be in the dissatisfied (DSAT) range (1-4 points on a 9-point scale). Your MCT Certification may be rescinded if your DSAT scores exceed 10% in each of two consecutive quarters.

4.11-3.12

MCT Program Guide Page 4 of 7

MTM reporting is provided to Microsoft automatically on an ongoing basis. At various times during the MCT Program term, Microsoft may also conduct reviews and audits of your MTM scores to ensure reporting compliance and integrity. Microsoft will use the customer evaluations received and recorded in MTM to determine if an MCT complies with the customer satisfaction requirements listed above. More information about MTM is available at http://www.knowledgeadvisors.com. 1.1. Approved Courseware The following courseware is approved courseware that may be used for delivering training sessions under the MCT Program: Microsoft Courses Fifty percent (50%) or more of a Microsoft Course, or three MOC modules (whichever is less), provided that the Microsoft Courses for the customized Training Session are obtained from a Microsoft-authorized MOC distributor. For clarification purposes, Microsoft Courses in electronic or digital format cannot be used for customized Training Sessions. Microsoft Official Academic Courses (MOAC) for IT Professionals and Developers when delivered at an IT Academys location. 5. CHANGES TO THE MCT PROGRAM Microsoft may make changes to, or cancel the MCT Program, at any time. Microsoft will notify you of such changes by posting them on the MCT Program website. Microsoft will provide thirty (30) days email or written notice of any substantial changes to the MCT Program or if Microsoft intends to discontinue the MCT Program. These notices will be sent to the email or address provided in your MCT Program application. You are responsible for notifying Microsoft if your address changes. 6. AUDITS AND REVIEWS Microsoft reserves the right to audit all aspects of your participation in the MCT Program in accordance with the audit provisions in the MCT Agreement. You will secure all adequate rights required for Microsoft to perform an audit under the MCT Agreement, including rights to share customers/students PII with Microsoft. 6.1. Reviews Microsoft reviews each MCTs compliance with the requirements listed above on a quarterly basis. Microsoft will use data provided by MTM to determine whether MCTs are compliant with the MCT Program requirements. 6.2. Audits Microsoft will conduct audits each year to ensure that MCTs are fulfilling MCT Program requirements. MCTs are required to prepare and keep documentation on file to provide proof of delivery of Training Sessions using Microsoft Courses. This documentation should match the information listed in your renewal application. If you are contacted regarding an audit, you will be required to provide proof that you fulfilled these requirements.

4.11-3.12

MCT Program Guide Page 5 of 7

If an audit determines that you have intentionally falsified your credentials, or you cannot produce evidence of your compliance with the requirements, you will be decertified. Depending on the severity of noncompliance, you may be terminated from the MCT Program and/or permanently prohibited from participating in the MCT Program. This strict application of the requirements is intended to protect the value of the MCT Certification. 6.3. Losing Your MCT Certification In addition to reasons delineated in the MCT Agreement, MCTs may lose their MCT Certification for any of the following reasons: Teaching a Microsoft Course without providing each customer/student with a licensed original copy of the applicable student kit for the Microsoft Course. Teaching a Microsoft Course without using the applicable Microsoft Course. Using, distributing, copying, or reselling Microsoft Courses or Microsoft materials in a manner that is not consistent with (i) the accompanying licenses, (ii) the relevant licenses located on the MCT Download Center, (iii) this Guide, and (vi) the MCT Agreement. Distributing Microsoft Courses for self-paced training purposes. Distributing trainer kits. Fraudulent reporting of MTM customer/student evaluations. Violating Microsoft Certification Exam Policies. Using the MCT Logo in a manner that violates the MCT Program logo and trademark guidelines. Not representing Microsoft or an Authorized Customer professionally and ethically. Teaching a Microsoft Course in a Competency in which you are not certified. Teaching a Microsoft Course that is not in accordance with the MCT Agreement. 5. MCT Certification Status

7.1. Renewing MCT Certification The MCT Program is an annual program for individuals. Individuals who are not currently MCTs may elect to join at any time during the current MCT Program term. Individuals who are MCTs in good standing may renew their MCT status during the renewal period (March 1, 2011 through April 30, 2011). MCTs that do not renew their MCT status during the renewal period may still elect to re-enroll in the MCT Program, but their transcript will reflect an interruption in their MCT Certification status. 7.2. Involuntary Decertification MCTs that are terminated from the MCT Program with cause (see Section 6 above) will not be allowed to re-enroll in the MCT Program for a period of one year following their decertification. Where the cause is sufficiently severe, the individual may be permanently prohibited from participating in the MCT Program.

4.11-3.12

MCT Program Guide Page 6 of 7

7.3. Reinstating Your MCT Certification If you do not renew your MCT Certification during the annual renewal period, you will be decertified. This means that you will lose your MCT benefits and will no longer be able to provide training using MOC courses. However, you can use the MCT enrollment tool to apply for reinstatement at any time, which you can access from the MCP Member Site. When you are reinstated, you maintain your MCT Certification start date although your transcript will reflect the interruption in your MCT Certification history.
This document is provided as-is. Information and views expressed in this document, including URL and other Internet website references, may change without notice. You bear the risk of using it. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes. 2011 Microsoft. All rights reserved. Microsoft is a trademark of the Microsoft group of companies.

4.11-3.12

MCT Program Guide Page 7 of 7