tel 01225 329 411 fax 01225 334 734 email info@dhibath.org.

uk
www.dhi-online.org.uk

tel 01225 329 411 fax 01225 334 734 email info@dhibath.org.uk
www.dhi-online.org.uk

Bath & North East Somerset

Developing Health and Independence

Eligibility/Referral Criteria All our housing support services are available to men and women over 16 years old who are having difficulties accessing or sustaining accommodation due to past or current problematic substance use or have a history of current or past offending behaviour related to problematic substance use.
To access our Supported Housing projects you must have been abstinent for 30 days or more and wish to remain abstinent from drugs and alcohol. To access Barton Buildings you must also have a history of substance related offending.

Developing Health and Independence

Meeting the needs of the individual Making a difference in the community

Housing Support Services

Geo
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Walcot St

Milso m St

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Availability/Opening Hours
Pierrepont St

Staff can be contacted Mon-Fri 9-5pm. Evening appointments are available on request.

DHI 15-16 Milsom Street, Bath. BA1 1DE

Developing Health and Independence

www.dhi-online.org.uk Floating Support Service
Our Floating Support service provides a combination of practical and emotional support. The support is provided with the aim of improving life skills so that clients are able to live independently and can include basic advice on housing, benefits and drugs and alcohol as well as signposting and referring to specialist agencies

Access Scheme
DHI run an Access Scheme, which helps people to move into private rented accomodation by lending them money for rent in advance. The Floating Support Service assists people to apply for the loan, and supports people accepted by the scheme to move in to their property.

Accessing our Services

We have tried to make the service open and accessible to all. If you feel you may have difficulty accessing the service (e.g. disability, language, or child care) please contact us directly so we can look at what things we can put in place to allow you to take up the service. We have access to translation services and will endeavour to produce documents in other formats on request.

Supported Housing
DHI run 2 supported housing projects in the centre of Bath. These shared dry houses provide a safe and supportive environment for clients whose lives have been disrupted through problematic substance use who are now committed to an abstinent lifestyle. Residents have their own rooms with shared facilities.

What we can help support you with

l l l l l l l l l l

Assistance in accessing suitable accommodation Help maintaining your current accommodation Assistance with welfare benefits and maximizing your entitlement. Practical advice and assistance in dealing with rent arrears Help claiming Housing and Council Tax Benefit Advice and assistance on budgeting Help to access other support and advocacy services Resettlement support if youre moving into a new home Life skills training Help furnishing your home

Complaints, Compliments, Queries

We aim to give everyone the best possible service. To enable us to do this we encourage feedback about our services. If you are: l Unhappy with the service we have provided you with and wish to complain. l Want to ask a question about the support or service you have received. l Or have any comments about the service. We encourage you to contact us. Either call or write to the Director of Operations via the details below. We will acknowledge your communication within 5 working days. DHI Swindon The Old School House Head Office Maxwell Street 15-16 Milsom St, Bath. BA1 1DE Swindon SNI 5DR Tel: 01225 329 411 Company No 3830311 Registered Charity No 1078154 Fax: 01225 334 734
Company No: 3830311 Charity No: 1078154

Aspire
Aspire - operates a rapid response service so that anyone referred to DHI in Bath for housing related support is able to access support quickly and efficiently.

On entry to any of these services we will discuss with you what support we can offer to address your needs and agree a tailored support plan with you. You are entitled to have a family member, carer or advocate with you at these meetings.