Melany DJ.

Evangelista
125 Sampaloc St. Libtong Meycauayan Bulacan CP: 0932 146 9143 : lanydukz@gmail.com
SUMMARY OF QUALIFICATIONS Bachelor of Science in Business Administration Major in Marketing Personal Qualifications Has a good inter-personal skill, pleasant disposition, confident, people oriented person, resourceful, self-motivated and able to interact with people of all levels. Able to learn and apply quickly and effectively. Hard working and result oriented team player. Has initiative, meticulous, able to multitask and work under pressure. Proficient in PC Applications, MS Office, Windows, Excel and PowerPoint. Excellent in communication and presentation skills. CAREER OBJECTIVE To be able to take a challenging position in an esteemed Organization where my skills would greatly enhance the company's success and my own personal growth. EMPLOYMENT EXPERIENCE SYKES ASIA INC. (OSMA) Ortigas Pasig City Ph Inbound Sales Agent Hotels.com (Hotel Reservations) Period: February 9, 2009 up to present Answer inbound calls as well as assist HOTELS.COM customers who have specific inquiries and reservations. Responsible for providing personalized customer service of the highest level by providing precise information and services through telephone support NCO ( RMH Teleservices) Quezon City Ph Directory Assistance Agent KGB.COM August 1, 2008 January 12, 2009 Answer inbound calls as well as assist KGB customers who have specific inquiries. Responsible for providing personalized customer service of the highest level by providing precise information and services through telephone support HTMT (Hinduja Technology Media & Telecom Inc) Quezon City Ph Customer Service Representative American Express ( Credit Cards) September 28, 2006 March 2007 Responsible for providing personalized customer service of the highest level by providing precise information and services through telephone support to all AMEX Credit card holders and savings account holders. Answer inbound calls as well as assist AMEX customers who have specific inquiries. Build customers interest in the services and products offered by the company.

SOLOMON INTERNATIONAL LANGUAGE SCHOOL Quezon City Ph Faculty Staff / Admin Staff January 2005 June 2006 Handle English group classes and one on one English tutorial for foreign students mostly Koreans, Chinese and Japanese. Conducts group classes for Listening, English Conversation, Essay writing, and Grammar classes. Facilitates Schedules for new/existing students and teachers/tutors. MILAN HOLDINGS Meycauayan Bulacan Clerk / Admin Assistant May 2001- May 2003 - Dealing with enquiries from loan borrowers and customers. - Responsible for collection of interest and fees. - Responsible for the monitoring of day to day operations at outside field collection. - Part of the Credit Committee who is reviewing/assessing high loan applications. - Handling the approvals of loans and system approval of loans.

EDUCATIONAL BACKGROUND TERTIARY : MEYCAUAYAN COLLEGE Meycauayan, Bulacan Bachelor of Science in Business Administration 1997 2001 MEYCAUAYAN COLLEGE Meycauayan, Bulacan 1993 1997 LIBTONG ELEMENTARY SCHOOL Libtong Meycauayan, Bulacan 1986 1993

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PRIMARY

MISCELLANEOUS DATA Vice President of FEMCO 2001 (Future Entrepreneurs of Meycauayan College Organization 2001) Seminars Attended Association of Marketing Educational Phil. Bringing out the best in you & Business Opportunities in times of Crisis (January 27, 2001, St. Marys College of Meycauayan) Business Unconventional A seminar series on Innovative Trends in Business Warfare a) The New Marketing Landscape by Cecile L. Ayllon,MBA b) The Art of Strategic Thinking in Business Warfare by Lloyd Cabacungan,MBA c) ISO 9000 and 14000 by Joy Yu-Portugal d) Supply Chain Management by Melo Portugal, MBA e) Chain Management by Cecile Quigley,MA f) INtegrative SysTems for Intuitive, Natural and Creative Technologies (INSTINCT) by Mario P. Leviste

CHARACTER REFERENCE Ms. Sierra Maria L. Gaspar (0922-8332363) Admin Assistant Dell Global Mr. Noel Capili (0922-8906635) Account Manager HOTELS.COM SYKES ASIA INC. Mr. Raphael Barcial (0916-4626110) Subject Matter Expert (SME) / Team Leader HOTELS.COM SYKES ASIA INC. Mr. JC Velarde (0928-5038063) Senior Division Manager KGB.COM NCO (RMH Teleservices) PERSONAL DATA Name Date of Birth Civil Status Nationality : : : : Melany DJ. Evangelista 24 May 1981 Married Filipino

I certify that the above information is true and correct to the best of my knowledge and belief. ________________________ Evangelista, Melany DJ.