FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

Flight Operations Survey Dec 2010

Issued by Human Factors Department Flight Operations AirAsia Berhad

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

SURVEY APPROVAL

PREPARED BY: CAPT. FEROZ FRANCIS ABDULLAH HUMAN FACTORS & FLIGHT OPERATIONS QUALITY AUDIT

SIGNATURE:

DATE:

signed

05th May 2011

CHECKED & VERIFIED BY: CAPT. RAJESH GILL CHIEF PILOT OF OPERATIONS

SIGNATURE: signed

DATE: 05th May 2011

APPROVED BY: CAPT. DATO FAREH ISHRAF DIRECTOR OF FLIGHT OPERATIONS AIRASIA BERHAD

SIGNATURE:

DATE:

signed

05th May 2011

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

TABLE OF CONTENTS Survey Approval..2 Purpose & Acknowledgement...4 Survey Information..5 Survey Overview ( Captain ).7 Survey Overview ( First Officer )..9 Survey Action Plan ( Remarks from Captain ).11 Survey Action Plan ( Remarks from First Officer )..16

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

PURPOSE & ACKNOWLEDGEMENT This is the first time that such a survey has been conducted by flight operations. The aim of the survey is firstly to understand how our flight crew members feel where we are in relation to the companys Saftey First culture as well as our overall Organizational Culture. The Goal of this survey is to therefore; 1. To gauge the flight crews comfort level to be able to achieve open communication with management especially when safety issues are concerned. 2. To gauge what the flight crew understands of the companys Safety First culture. 3. To determine adherence level to new SOP introduction/operational issues. We thank the various departments namely The Regional Director of Flight Operations, The Director Of Flight Operations,Technical & Development, Safety, Flight Operations and Training & Standards Departments for their support and valuable inputs. Last but not least we acknowledge the support of the flight crew that has participated and ensured the success of data collection crucial in this flight operations survey.

Capt. Feroz Francis Human Factors & Flight Operations Quality AirAsia Berhad

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

SURVEY INFORMATION
The total forms returned were 217 out of the 800 that were sent out to Penang, Kota Kinabalu and Kuala Lumpur bases. This constitutes 27.125% of tabulated replies from the flight crew fratenity encompassing AirAsia Berhad and AirAsia X. The error rate in data capture and replies received were 5 forms out of 110. This is an error pecentage of 4.54%. The tabulation and presentation of data is represented in sub-parts of questions posed in; a) PART A : COMMUNICATION b) PART B : SAFETY CULTURE ( GENERAL ) c) PART B ; SAFETY CULTURE ( COCKPIT ) d) PART C ; UNDERSTANDING & ADAPTATION OF NEW PROCEDURES AND MANUALS Each question posed will be represented by the question,replies as rated from 1 to 5,total forms collected ,percentage in both numerical form. Captured comments are available below these. Further the information is sub-divided into A320 fleet, Commanders and First Officers comments & feedback. Some parts of data received, indicated two replies to the same question and was recorded as two answers for the same question as pilots were viewed to have agreed to both the conditions presented. Feedback Ratings according to in support or opposed to were as follows; 1 = Strongly Disagree, 2 = Somewhat Disagree, 3 = Neither Agree nor Dsiagree, 4 = Somewhat Agree, 5 = Strongly Agree Finally, an overview is provided for quick reference for crew viewing and survey action plan by the respective sub-departments within flight operations.

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

AIRBUS A320 FLEET

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

SURVEY OVERVIEW CAPTAIN A320 FLEET A 1 COMMUNICATION

My organisation communicates effectively ( written and verbal) and in a timely manner to their employees My organisation shares information with others who should know My organisation listens to their employees My organisation shows respect for a diverse range of opinions, ideas and people. I feel comfortable talking to my superiors Effective Communications is practiced within departments

1 4

2 12

3 20

4 48

5 17

2 3 4

0 4 2

6 15 11

30 30 29

45 38 46

18 14 13

5 6 B 1 2 3 4 5

3 5 1 1 0 0 3 2

11 18 2 5 5 5 7 11

21 25 3 10 5 8 25 15

41 43 4 38 31 44 39 44

26 9 5 45 60 44 26 27

SAFETY CULTURE (GENERAL)

My organisation is very serious and genuinely cares about SAFETY My organisation clearly states that SAFETY is important. My organisation has clear goals and targets for SAFETY My organisation is interested in employees views on SAFETY My organisation provides sufficent training to achieve this SAFETY culture Turnaround time is sufficent for a SAFE culture to be practiced.

6 B 7 8

11 1 2 5

25 2 5 13

30 3 15 13

32 4 43 33

4 5 35 40

SAFETY CULTURE (COCKPIT)

CRM is widely practiced SAFETY FIRST is always emphasised ahead of commercial needs Operating pattern allows sufficent rest prior to next duty

22

31

26

14

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010 10

Operating Pattern allows sufficent recency and handling confidence for Multi Fleet Flying

32

25

UNDERSTANDING & ADAPTATION OF IMPLEMENTING NEW PROCEDURES AND MANUALS

FLAPS 3 LANDING ( FOC 18/10 ) I adhere to this whenever possible

YES

68%

NO

Not trained 2% Not comfortable 16% Others 9%

2 a b c d e 2.1 a b c

STABILIZED CRITERIA ( OM-A,8.3.1.12.4) <100OFT 1001 TO 1500FT 1501 TO 2000 FT 2001 TO 2500 FT >2500 FT STABILIZED >2500FT Does not want to be called up to office Comfort Level Others

4% 89% 8% 0% 3%

2% 4% 7%

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010

SURVEY OVERVIEW FIRST OFFICER A320 FLEET A 1 COMMUNICATION

My organisation communicates effectively ( written and verbal) and in a timely manner to their employees My organisation shares information with others who should know My organisation listens to their employees My organisation shows respect for a diverse range of opinions, ideas and people. I feel comfortable talking to my superiors Effective Communications is practiced within departments

1 0

2 7

3 19

4 59

5 15

2 3 4

0 2 1

6 7 6

30 43 26

45 35 45

18 13 21

5 6 B

2 3 1

7 14 2

28 27 3

39 45 4

22 11 5

SAFETY CULTURE (GENERAL)

My organisation is very serious and genuinely cares about SAFETY My organisation clearly states that SAFETY is important. My organisation has clear goals and targets for SAFETY My organisation is interested in employees views on SAFETY My organisation provides sufficent training to achieve this SAFETY culture Turnaround time is sufficent for a SAFE culture to be practiced.

1 2 3 4 5

0 0 0 0 0

2 1 1 3 5

6 3 11 14 19

36 31 32 42 40

51 65 56 42 36

6 B 7 8

8 1 0 0

27 2 7 7

33 3 23 20

19 4 50 39

7 5 21 35

SAFETY CULTURE (COCKPIT)

CRM is widely practiced SAFETY FIRST is always emphasised ahead of commercial needs

FLIGHT OPERATIONS SURVEY AIRASIA BERHAD December 2010 9 10

Operating pattern allows sufficent rest prior to next duty Operating Pattern allows sufficent recency and handling confidence for Multi Fleet Flying

9 2

27 3

39 45

23 29

5 7

UNDERSTANDING & ADAPTATION OF IMPLEMENTING NEW PROCEDURES AND MANUALS

FLAPS 3 LANDING ( FOC 18/10 ) I adhere to this whenever possible

YES

69%

NO

Not Trained 0% Not Comfortable 27% Others 5%

2 a b c d e 2.1 a b c

STABILIZED CRITERIA ( OM-A,8.3.1.12.4) <100OFT 1001 TO 1500FT 1501 TO 2000 FT 2001 TO 2500 FT >2500 FT STABILIZED >2500FT Does not want to be called up to office Comfort Level Others

1% 91% 7% 0% 0% 0%

2% 7% 2%

Note: Item 2.1 data is in red due to aircrews understanding of the question posed. If you are usually stable above 2500ft, why? This question is in supplememnt to the question no:2 which is Unless weather conditions are not conducive, I am usualy stable by? Item (e) reflects 0%, there shouldnt be any reponse to 2.1. As such this reflects corrupt data.

10