700136a Epro61 Osms API Ref Guide

Aspect EnsemblePro
OSMS API Reference Guide

6.1
2006 Aspect Software, Inc. All Rights Reserved. Unauthorized Reproduction Prohibited By Law.
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Part Number: 700136A Date: September 27, 2006
Protected by one or more of the following US patents:

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Table of Contents
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxv
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii Organization of this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviii
Chapter 1 Coding Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Visual Basic Coding Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 C++ Coding Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Chapter 2 Multi-Tenancy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Chapter 3 Monitor Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

AgentMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 AgentAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 AgentRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 AgentRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 AgentServices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 SummaryAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 SummaryRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 SummaryRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 NotifyAdd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 NotifyRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 NotifyRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 AgentIndex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Aspect Software Confidential
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Aspect Software
Authenticate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8 LoggedInAgents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9 Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12 ConnectSpecific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12 MonitorId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13 UserArguments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 StartMessagePump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 NotifyMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14 ServiceMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15 AodAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15 AodRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15 AodRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 AcdAdd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16 AcdRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 AcdRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17 AgdAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18 AgdRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18 AgdRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 AmdAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19 AmdRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20 AmdRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20 AmdSelfServiceSummaryAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21 AmdSelfServiceSummaryRemove. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21 AmdSelfServiceSummaryRemoveAll. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22 AmdReviewSummaryAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22 AmdReviewSummaryRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23 AmdReviewSummaryRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23 ChatAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
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ChatRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 ChatRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 CtiAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 CtiRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 CtiRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26 DistributionListMailQueues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 DistributionListMailQueueAdd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28 DistributionListMailQueueRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 DistributionListMailQueueRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 FeedApplicationAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 FeedApplicationRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 FeedApplicationRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31 FeedApplicationQueueAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31 FeedApplicationQueueRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 FeedApplicationQueueRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 IvrAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 IvrRemove. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 IvrRemoveAll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 WorkgroupAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 WorkgroupRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 WorkgroupRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 Workgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 NotifyStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 NotifyStop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 FeedApplications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 SelfServiceSummaryMailQueues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41 ReviewSummaryMailQueues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 Authenticate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
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Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45 Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46 ConnectSpecific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47 MonitorId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47 UserArguments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48 StartMessagePump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48 TableMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 TableAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49 TableRemove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 TableRemoveAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50 NotifyAdd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51 NotifyRemove. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51 NotifyRemoveAll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52 Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52 Authenticate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-54 Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-55 Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-56 ConnectSpecific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-57 MonitorId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-57 UserArguments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-58 StartMessagePump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-58
Chapter 4 Event Sink Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

AgentMonitorEventSink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 ListenToEvents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 SetAgentDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 SetSummaryDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 SetAgentNotifyDataArrivalHandler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 SetConnectionDownHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
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SetConnectionUpHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 StopListeningToEvents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 ServiceMonitorEventSink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 ListenToEvents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 SetAcdDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 SetAgdDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 SetAodDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 SetCtiDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 SetIvrDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 SetWorkgroupDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 SetServiceNotifyDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 SetConnectionDownHandler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 SetConnectionUpHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19 SetChatDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20 SetAmdDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21 SetFeedApplicationDataArrivalHandler. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22 SetFeedApplicationQueueDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . 4-23 SetAmdSelfServiceSummaryDataArrivalHandler . . . . . . . . . . . . . . . . . . . 4-24 SetAmdReviewSummaryDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . 4-26 StopListeningToEvents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 TableMonitorEventSink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28 ListenToEvents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28 SetTableDataArrivalHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29 SetTableNotifyDataArrivalHandler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 SetConnectionDownHandler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31 SetConnectionUpHandler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32 StopListeningToEvents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
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Chapter 5 Data Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

AcdData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 AgentsInActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 AgentsInHold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2 AgentsInIdle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3 AgentsInInternal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4 AgentsInManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 AgentsInNotReady . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 AgentsInOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 AgentsInPreview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 AgentsInWrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 AgentsLoggedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 AvgAgentActiveTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12 AvgAgentIdleTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13 AvgAgentWrapTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13 AvgSpeedOfAnswer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14 AvgTimeInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15 AvgTimeToAbandon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16 CallsAbandonedBeforeQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17 CallsAbandonedInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18 CallsAnswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18 CallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19 CallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20 CallsInVoiceMail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-21 CallsOffered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22 CallsOverflowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-23
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CallsRejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23 CallsRerouted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24 CallsServicedWithinServiceLevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25 CallsTransferredToAgent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26 CallsTransferredToExternal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27 CallsTransferredToService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 CurrentLongestQueueWaitSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28 MaxCallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29 MaxWaitInQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31 PercentServiceWithinServiceLevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36 StartTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38 StopTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39 GetAcdData. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40 AgdData. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41 AgentsInActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41 AgentsInHold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42 AgentsInIdle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42 AgentsInInternal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43 AgentsInManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44 AgentsInNotReady . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45 AgentsInOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46 AgentsInWrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47
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AgentsLoggedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-47 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-48 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-49 AvgAgentActiveTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-50 AvgAgentIdleTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-51 AvgAgentWrapTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-52 AvgSpeedOfAnswer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-53 AvgTimeInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-54 AvgTimeToAbandon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-54 CallsAnswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-55 CallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-56 CallsOffered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-57 CallsOverflowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-58 CallsRejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-59 CallsRerouted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-59 CallsServicedWithinServiceLevel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-60 CallsTransferredToAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-61 CallsTransferredToService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-62 CurrentLongestQueueWaitSeconds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-63 MaxCallsInQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64 MaxWaitInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-65 Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-65 PercentServiceWithinServiceLevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-66 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-67 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-68 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-69 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-70 StartTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-71 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-72
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StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73 StopTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73 GetAgdData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74 AgentData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75 AcdCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75 AgdCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76 ChatCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-77 EmailCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78 ActiveSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78 AgentIndex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-79 AodCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-80 Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-81 ApplicationId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82 ConferenceCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-83 ConsultationCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84 CurrentServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-84 DidCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-85 FirstName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-86 GetAgentData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87 HeldCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-88 HeldSeconds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-89 IdleSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-89 InternalCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-90 InternalSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91 LastDisposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92 LastDispositionId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93 LastName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94 LoggedInSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-95 ManualCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-96
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ManualSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-96 MonitoringCalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-97 NotReadySeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-98 NumberOfSales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-99 OtherSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-100 PreviewSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-101 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-101 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-103 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-103 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-105 Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-105 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-107 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-108 StatusSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-108 StatusStartTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-109 TransferredCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-110 UserId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-111 WorkGroup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-112 WorkGroupId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-113 WrapSeconds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-114 AmdData. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-115 AgentsInActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-115 AgentsInIdle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-116 AgentsInInternal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-117 AgentsInManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-117 AgentsInNotReady . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-118 AgentsInOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-119 AgentsInWrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-120 AgentsLoggedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-121
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Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-122 ApplicationId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-123 AvgAgentActiveTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-123 AvgAgentIdleTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-124 AvgAgentWrapTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-125 AvgSpeedOfAnswer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-126 AvgTimeInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-127 CallsAnswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-128 CallsAutoResponded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-128 CallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-129 CallsOffered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-130 CallsOverflowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-131 CallsPendingProcessing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-132 CallsRerouted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-133 CallsServicedWithinServiceLevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-133 CurrentLongestQueueWaitSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-134 MaxCallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-135 MaxWaitInQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-136 MessagesInReviewList . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-137 NumberOfOutboundEMails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-138 Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-139 PercentServiceWithinServiceLevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-139 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-140 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-141 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-142 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-143 StartTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-144 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-145 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-146
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StopTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-147 GetAmdData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-148 AmdSummaryByQueueData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-148 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-148 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-149 QueueId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-150 Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-151 NumberOfEmails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-152 GetAmdSummaryByQueueData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-153 AodData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-154 AbandonedByCustomer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-154 AbandonedBySwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-155 AbandonedPercent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-156 AgentsInActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-157 AgentsInHold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-158 AgentsInIdle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-158 AgentsInInternal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-159 AgentsInManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-160 AgentsInNotReady . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-161 AgentsInOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-162 AgentsInPreview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-163 AgentsInWrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-163 AgentsLoggedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-164 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-165 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-166 AvgAgentActiveTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-167 AvgAgentIdleTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-168 AvgAgentWrapTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-169 BusyHourCallRate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-169
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CallsAnswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-170 CallsDialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-171 CallsInProgress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-172 CallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-173 CallsTransferredToAgent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-174 CallsTransferredToExternal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-174 CallsTransferredToService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-175 CurrentQuota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-176 GetAodData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-177 Hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-177 HitRate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-178 MaxCallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-179 MaxQuota . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-180 NumberOfSales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-180 Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-181 PeakHourCallRate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-182 PlayMessage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-183 PlayScript . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-184 ScheduledCallbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-184 SendDigits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-185 SendFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-186 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-187 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-188 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-189 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-190 StartTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-191 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-191 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-193 StopTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-193
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ChatData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-194 AgentsInActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-194 AgentsInHold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-195 AgentsInIdle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-196 AgentsInInternal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-197 AgentsInManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-198 AgentsInNotReady . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-199 AgentsInOther . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-199 AgentsInWrap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-200 AgentsLoggedIn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-201 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-202 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-203 AvgAgentActiveTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-204 AvgAgentIdleTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-205 AvgAgentWrapTime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-205 AvgSpeedOfAnswer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-206 AvgTimeInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-207 AvgTimeToAbandon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-208 CallsAbandonedBeforeQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-209 CallsAbandonedInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-210 CallsAnswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-210 CallsInEmail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-211 CallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-212 CallsOffered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-213 CallsOverflowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-214 CallsRejected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-215 CallsRerouted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-215 CallsServicedWithinServiceLevel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-216 CallsTransferredToAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-217
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CallsTransferredToService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-218 CurrentLongestQueueWaitSeconds . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-219 MaxCallsInQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-220 MaxWaitInQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-220 Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-221 PercentServiceWithinServiceLevel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-222 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-223 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-224 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-225 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-226 StartTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-227 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-227 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-228 StopTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-229 GetChatData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-230 CtiData. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-231 DistListMailQueueData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-232 Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-233 ApplicationId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-234 DistributionList. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-235 DistributionListId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-236 EMailed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-237 EndTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-238 LeftToBeMailed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-239 MailQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-240 MailQueueId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-241 Selected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-242 SendFailedCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-243 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-244
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ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-245 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-246 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-247 StartTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-248 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-249 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-250 GetDistListMailQueueData. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-251 FeedApplicationData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-251 AbandonedBySwitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-252 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-253 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-254 AverageDialRate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-255 AverageFeedRate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-256 AverageRequestRate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-257 CallsAnswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-258 CallsDialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-259 CallsProvided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-260 FeedApplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-260 GetFeedApplicationData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-262 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-262 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-264 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-264 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-266 StartTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-266 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-267 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-269 StopTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-269 FeedApplicationQueueData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-270 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-270
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ApplicationId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-272 AverageDialRateForNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-273 AverageDialRateForMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-274 AverageDialRateForHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-275 AverageFeedRateForNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-276 AverageFeedRateForMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-277 AverageFeedRateForHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-278 AverageRequestRateForNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . 5-279 AverageRequestRateForMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . 5-280 AverageRequestRateForHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-281 GetFeedApplicationQueueData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-282 NumberDeletedInNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-282 NumberDeletedInMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-283 NumberDeletedInHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-284 NumberDialedFromNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-285 NumberDialedFromMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-286 NumberDialedFromHighQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-287 NumberOfRecordsInNormalQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-288 NumberOfRecordsInMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-289 NumberOfRecordsInHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-290 NumberPrioritizedInNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-291 NumberPrioritizedInMediumQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-292 NumberPrioritizedInHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-293 NumberProvidedInNormalQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-294 NumberProvidedInMediumQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-295 NumberProvidedInHighQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-296 NumberRequestedInNormalQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-297 NumberRequestedInMediumQueue . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-298 NumberRequestedInHighQueue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-299
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Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-300 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-302 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-302 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-304 IvrData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-304 NotificationData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-306 AgentIndex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-306 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-307 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-308 DistributionListId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-309 FirstName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-309 GetNotificationData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-311 LastName. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-311 MailQueueId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-312 MailQueueIndex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-313 ServiceCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-314 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-315 ServiceLong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-316 ServiceShort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-317 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-318 Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-319 Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-319 UserId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-320 WorkGroup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-321 WorkGroupId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-322 TableData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-323 Abandoned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-323 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-324 ApplicationId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-325
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BadPhoneNumberCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-326 Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-327 EndTimeMilitary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-328 ExcludedCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-329 Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-329 FilterId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-330 GetTableData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-331 InProgress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-332 LeftToBeDialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-333 RecordsProcessed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-333 RGBusyQueueCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-334 ScheduledCallbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-335 Selected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-336 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-337 ServiceId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-338 ServiceTableId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-339 ServiceType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-340 ServiceTypeId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-341 StartTimeMilitary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-342 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-342 StatusId . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-343 TableId. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-345 TableName . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-345 TimeZoneFailureCount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-347 Touched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-347 WorkgroupData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-348
Chapter 6 Collection Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Agents Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
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AmdSummaryByQueues Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3 FeedApplications Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 Services Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5 Sites Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6 Tables Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
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About This Guide

The Aspect EnsemblePro OSMS Client component is a set of COM objects that provide the application programmer with the ability to request and receive statistical data and EnsemblePro state information from the EnsemblePro OSMS Proxy Server in real time. These COM objects can be used in any COM-compliant language or tool. The OSMS Proxy Server is a transient data store that contains all of the information about a running EnsemblePro system. The data in the OSMS Proxy Server is updated, on a configurable basis, by the EnsemblePro CenterCord. This technical reference describes the classes and class members that comprise the OSMS API. Use the class member descriptions in Chapters Two through Five to customize the code examples in Chapter One.
Intended Audience
This guide is designed for EnsemblePro system programmers. You should have a basic understanding of and familiarity with the Microsoft Windows 2000 or 2003 operating system and an understanding of sophisticated software applications like Aspect EnsemblePro. If you are a new Aspect EnsemblePro user, go to the Aspect Education Services website for the latest training course information. http://www.Aspect.com/Services/EducationServices.html
Document Conventions
The following typographic conventions and terms are used throughout this guide.
This:
Bold Typeface Italic Typeface
Indicates:
Commands or responses you enter. Also, identifies names of windows/screens and constants. Examples. An example may not necessarily be the actual response, as each system will differ. Enter the response that is appropriate for the system on which you are currently working.
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This:
Monospace Typeface Click Right-click
Indicates:
Code samples and syntax. Press the left mouse button. Note that your mouse may differ depending on its make and model. Press the right mouse button.
The following grammatical conventions are used throughout this guide.
Example
Click Save.
Indicates
Click the indicated button. If a button has a symbol instead of a word on it (for example, Next >>), the text will read: Click the Next button. Single-click to choose the specified radio button. Single-click to choose the specified check box. Select Tools from the menu bar and then select Options from the drop-down menu list.
Select the ODBC radio button. Select the Gateway Config check box. Select Tools > Options.
The following graphics are used throughout this guide.
NOTE
This graphic shows a note that you should be aware of.
WARNING
This graphic shows a warning that you need to follow to avoid serious problems.
Technical Support
Aspect Software provides technical support under the Aspect Software Customer Service Agreement. If you have a question or problem that you are unable to resolve by reading the manual or online Help, call the nearest Aspect Support Center location.
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Prior to making the call, please be sure you can provide the following information: Your name and company name. Your Site Id. Your System Number. The name of the software application you are using. The version of the software you are using. A brief description of the problem, including any error messages that displayed, and a brief description of what you were doing when you encountered the problem.
You can contact Aspect Customer Support at: Location North America (except Mexico), Central America, and South America Mexico Europe (except Germany), and Africa Germany India and Middle East Phone Number 1-800-999-4455 or 1-978-952-0669 +52 55-9171-2001 +(44)(0) 845-6030872 +(49)(0) 1804 668783 1-800-999-4455 or +91 804133-5000 Email support@Aspect.com
support@Aspect.com Uksupport@Aspect.com GermanySupport@Aspect.com support@Aspect.com
Organization of this Guide

This guide consists of the following chapters: "About This Guide"provides information about how to use this guide. "Chapter 1: Coding Examples"gives Visual Basic and C++ coding examples. These examples provide the framework for connecting to the OSMS and receiving statistical data. You can cut and paste this code into your application and immediately begin working with the OSMS API. "Chapter 2: Multi-Tenancy"provides a description of the multi-tenancy feature and a code sample.
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"Chapter 3: Monitor Interfaces"provides interfaces that give you access to requesting and receiving statistical data and state information. These interfaces point to a multithreaded COM object that provides a reliable and reestablishing socket connection to the OSMS Proxy Server. Through event handlers you are notified when connections are established and lost, and receive statistical data. "Chapter 4: Event Sink Interfaces"provides interfaces used by C++ applications to sink into the events fired by Monitor objects. VB applications do not require the use of these interfaces. "Chapter 5: Data Interfaces"provides interfaces that are passed through the event handlers to provide you with statistical data. These objects have many properties that give you access to the data stored within them. "Chapter 6: Collection Interfaces"provides interfaces that are passed through special functions found in the Monitor objects. These collections provide you with state information.
Related Documents
Documents associated with this guide include: EnsemblePro Database Reference Guide EnsemblePro Enterprise Monitor User Guide EnsemblePro External Call Logger Interface Guide EnsemblePro Gateway Configurator User Guide EnsemblePro LYRICall Agent User Guide EnsemblePro LYRICall Designer User Guide EnsemblePro M3 Designer User Guide EnsemblePro Release Notes EnsemblePro Server Configurator User Guide EnsemblePro Unified Director User Guide
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Chapter 1
Coding Examples
The following Visual Basic and C++ coding examples illustrate how to use the OSMS API to connect to the server and receive statistical data. With a few simple customizations to the code, you can quickly begin developing with the OSMS API.
Visual Basic Coding Example

Private WithEvents Agent As CCPROOSMSCLIENTLib.AgentMonitor Private WithEvents Service As CCPROOSMSCLIENTLib.ServiceMonitor Private WithEvents Service2 As CCPROOSMSCLIENTLib.ServiceMonitor Private WithEvents Table As CCPROOSMSCLIENTLib.NotifyMonitor Private WithEvents System As CCPROOSMSCLIENTLib.SystemMonitor
Dim AgentConnected As Boolean Dim ServiceConnected As Boolean Dim Service2Connected As Boolean Dim TableConnected As Boolean Dim SystemConnected As Boolean
Private Sub AcdAdd_Click() Call Service.AcdAdd(CInt(Service_Acd_Text)) End Sub
Private Sub AcdRemove_Click() Call Service.AcdRemove(CInt(Service_Acd_Text)) End Sub
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Private Sub AcdRemoveAll_Click() Call Service.AcdRemoveAll End Sub
Private Sub Agent_AgentConnectionDown(ByVal iMonitorId As Long, ByVal UserArg As Long, ByVal Status As Long) AgentNotifyList.AddItem "Connection Lost - Status " + Str(Status) + " UA " + Str(UserArg) End Sub
Private Sub Agent_AgentConnectionUp(ByVal MonitorId As Long, ByVal UserArg As Long) AgentNotifyList.AddItem "Connection Established " + " UA " + Str(UserArg) End Sub
Private Sub Agent_AgentNotifyDataArrival(ByVal pNotifyData As Object, ByVal iMonitorId As Long) Dim data As String Dim NotifyDataObject As NotificationData Set NotifyDataObject = pNotifyData
If AgentNotifyList.ListCount = 10 Then AgentNotifyList.RemoveItem 0 End If
data = "AgentNotify - Service ID: " + Str(NotifyDataObject.ServiceId) AgentNotifyList.AddItem data
Set NotifyDataObject = Nothing End Sub
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Private Sub alertConnect_Click() If (SystemConnected = False) Then Set System = New SystemMonitor System.Connect 0, "DTE15x4", 8000 SystemConnected = True Else Set System = Nothing SystemConnected = False End If End Sub
Private Sub ANAdd_Click() Call Agent.NotifyAdd(CInt(AN_Service_Text)) End Sub
Private Sub ANRemove_Click() Call Agent.NotifyRemove(CInt(AN_Service_Text)) End Sub
Private Sub ANRemoveAll_Click() Call Agent.NotifyRemoveAll End Sub
Private Sub AodAdd_Click() Call Service2.AodAdd(CInt(Service_Aod_Text)) End Sub
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Private Sub AodConnect_Click() On Error GoTo jack
Call Service.Login("Jack-Service", "Password") Exit Sub jack: MsgBox "Error Login" End Sub
Private Sub AodRemove_Click() Call Service2.AodRemove(CInt(Service_Aod_Text)) End Sub
Private Sub AodRemoveAll_Click() Call Service2.AodRemoveAll End Sub
Private Sub Auth_Click() Dim Auth As Long
Auth = Agent.Authenticate(2010)
If Auth = 1 Then AgentNotifyList.AddItem "Authenticated" Else AgentNotifyList.AddItem "NOT Authenticated" End If
End Sub
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Private Sub cmdActiveAgent_Click() Dim data As String Dim AgentsCollection As Agents Dim AgentItem As Agent
Set AgentsCollection = Agent.LoggedInAgents(Int(txtActiveAgent.Text), 0)
lstActiveAgent.Clear For Each AgentItem In AgentsCollection data = "Agent: " + AgentItem.UserId + " Index: " + Str(AgentItem.AgentIndex) + " Name: " + AgentItem.Name lstActiveAgent.AddItem data Next End Sub
Private Sub cmdAgentConn_Click() If (AgentConnected = False) Then Set Agent = New AgentMonitor AgentConnected = True Agent.MonitorId = 2 Agent.UserArgument = 10 Agent.Connect 0, "DTE15x4", 8000 Else Set Agent = Nothing AgentConnected = False End If End Sub
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Private Sub cmdAgentIndex_Click() Dim AgentIndex As Long
AgentIndex = Agent.AgentIndex(txtAgentName)
lstActiveAgent.AddItem "Agent " + txtAgentIndex + " is " + Str(AgentIndex) End Sub
Private Sub cmdAgents_Click() Dim data As String Dim AgentsCollection As Agents Dim AgentItem As Agent
Set AgentsCollection = Agent.Agents()
For Each AgentItem In AgentsCollection data = "Agent: " + AgentItem.UserId + " Index: " + Str(AgentItem.AgentIndex) + " Name: " + AgentItem.Name lstActiveAgent.AddItem data Next End Sub
Private Sub cmdAlerts_Click() Dim data As String Dim AlertTypesCollection As AlertTypes Dim AlertTypeItem As AlertType
Set AlertTypesCollection = System.AlertTypes
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lstSystem.Clear For Each AlertTypeItem In AlertTypesCollection data = "Alert: " + Str(AlertTypeItem.AlertType) + " Desc: " + AlertTypeItem.AlertDescription lstSystem.AddItem data Next End Sub
Private Sub cmdServiceConn_Click() If (ServiceConnected = False) Then Set Service = New ServiceMonitor Service.MonitorId = 1 Service.UserArgument = 10 Service.Connect 0, "DTE15x4", 8000 ServiceConnected = True Else Set Service = Nothing ServiceConnected = False End If End Sub
Private Sub cmdServices_Click() On Error GoTo theend Dim data As String Dim ServiceCollection As Services Dim ServiceItem As Service
If Service_Acd_Text = "0" Then Set ServiceCollection = Service.Services("cellit", 1, 0, 0, 0, 0, 0, 0, 0, 0)
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Else Set ServiceCollection = Service.Services("cellit", 1, 0, 0, 0, 0, 0, 0, 0, 0) End If
For Each ServiceItem In ServiceCollection data = "Short: " + ServiceItem.ServiceNameShort + " Long: " + ServiceItem.ServiceNameLong + " Index: " + Str(ServiceItem.ServiceId) AcdList.AddItem data Next theend: End Sub
Private Sub Command1_Click() If (Service2Connected = False) Then Set Service2 = New ServiceMonitor Service2.MonitorId = 2 Service2.UserArgument = 10 Service2.Connect 0, "DTE15x4", 8000 Service2Connected = True Else Set Service2 = Nothing Service2Connected = False End If End Sub
Private Sub Command2_Click() On Error GoTo theend Dim data As String Dim ServiceCollection As Services
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Dim ServiceItem As Service
Set ServiceCollection = Service2.Services("cellit", 0, 1, 0, 0, 0, 0, 0, 0, 0)
For Each ServiceItem In ServiceCollection data = "Short: " + ServiceItem.ServiceNameShort + " Long: " + ServiceItem.ServiceNameLong + " Index: " + Str(ServiceItem.ServiceId) AodList.AddItem data Next theend: End Sub
Private Sub Command3_Click() Call Command2_Click Call cmdServices_Click Call Command2_Click Call cmdServices_Click Call cmdAgents_Click Call cmdAgents_Click Call Command2_Click Call cmdServices_Click Call cmdAgents_Click End Sub
Private Sub GetTables_Click() Dim data As String Dim TableCollection As Tables Dim TableItem As Table
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Set TableCollection = Table.Tables(Int(Table_Service_Text.Text))
TableList.Clear For Each TableItem In TableCollection data = " ServiceTableId: " + Str(TableItem.ServiceTableId) + " TableId: " + Str(TableItem.TableId) + " Seq#: " + Str(TableItem.SequenceNumber) TableList.AddItem data Next End Sub
Private Sub LoggedInCmd_Click() Dim data As String Dim Size As Long Dim LoggedInArray As Variant LoggedInArray = Agent.LoggedIntoService(1)
Size = UBound(LoggedInArray) - LBound(LoggedInArray) + 1
data = "Size: " + Str(Size) + " Element: " + LoggedInArray(1, 1) AgentList.AddItem data data = "Size: " + Str(Size) + " Element: " + LoggedInArray(1, 2) AgentList.AddItem data data = "Size: " + Str(Size) + " Element: " + LoggedInArray(2, 1) AgentList.AddItem data data = "Size: " + Str(Size) + " Element: " + LoggedInArray(2, 2) AgentList.AddItem data data = "Size: " + Str(Size) + " Element: " + LoggedInArray(3, 1) AgentList.AddItem data data = "Size: " + Str(Size) + " Element: " + LoggedInArray(3, 2)
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AgentList.AddItem data End Sub
Private Sub Service_AcdDataArrival(ByVal pAcdData As Object, ByVal iMonitorId As Long) Dim data As String Dim AcdDataObject As AcdData Set AcdDataObject = pAcdData
If AcdList.ListCount = 10 Then AcdList.RemoveItem 0 End If
data = "Acd - Service ID: " + Str(AcdDataObject.ServiceId) AcdList.AddItem data
Set AcdDataObject = Nothing End Sub
Private Sub Service_AodDataArrival(ByVal pAodData As Object, ByVal iMonitorId As Long) Dim data As String Dim AodDataObject As AodData Set AodDataObject = pAodData
If AodList.ListCount = 10 Then AodList.RemoveItem 0 End If
data = "Aod - Service ID: " + Str(AodDataObject.ServiceId)
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AodList.AddItem data
Set AodDataObject = Nothing End Sub
Private Sub Agent_AgentDataArrival(ByVal pAgentData As Object, ByVal iMonitorId As Long) Dim data As String Dim AgentDataObject As AgentData Set AgentDataObject = pAgentData
If AgentList.ListCount = 10 Then AgentList.RemoveItem 0 End If
data = "Agent - Service ID: " + Str(AgentDataObject.ServiceId) data = data + " Agent ID: " + Str(AgentDataObject.AgentIndex) + " " + AgentDataObject.UserId AgentList.AddItem AgentDataObject.UserId
Set AgentDataObject = Nothing End Sub
Private Sub Agent_SummaryDataArrival(ByVal pSummaryData As Object, ByVal iMonitorId As Long) Dim data As String Dim AgentDataObject As AgentData Set AgentDataObject = pSummaryData
If AgentList.ListCount = 10 Then
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AgentList.RemoveItem 0 End If
data = "Summary - Service ID: " + Str(AgentDataObject.ServiceId) data = data + " Agent ID: " + Str(AgentDataObject.AgentIndex)
AgentList.AddItem data
Set AgentDataObject = Nothing End Sub
Private Sub AgentAdd_Click() If (CInt(Agent_Service_Text) > 0) Then Call Agent.AgentAdd(CInt(Agent_Service_Text), CInt(Agent_Agent_Text)) Else Call Agent.SummaryAdd(CInt(Agent_Agent_Text)) End If End Sub
Private Sub AgentRemove_Click() If (CInt(Agent_Service_Text) > 0) Then Call Agent.AgentRemove(CInt(Agent_Service_Text), CInt(Agent_Agent_Text)) Else Call Agent.SummaryRemove(CInt(Agent_Agent_Text)) End If End Sub
Private Sub AgentRemoveAll_Click() If (CInt(Agent_Service_Text) > 0) Then
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Call Agent.AgentRemoveAll(CInt(Agent_Service_Text)) Else Call Agent.SummaryRemoveAll End If End Sub
Private Sub Form_Load() AgentConnected = False ServiceConnected = False TableConnected = False SystemConnected = False End Sub
Private Sub Form_Unload(Cancel As Integer) If AgentConnected = True Then Set Agent = Nothing End If If ServiceConnected = True Then Set Service = Nothing End If If TableConnected = True Then Set Table = Nothing End If If SystemConnected = True Then Set System = Nothing End If End Sub
Private Sub Service_ServiceConnectionDown(ByVal iMonitorId As Long,
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ByVal UserArg As Long, ByVal Status As Long) ServiceNotifyList.AddItem "Connection Lost - Status " + Str(Status) + " UA " + Str(UserArg) End Sub
Private Sub Service_ServiceConnectionUp(ByVal iMonitorId As Long, ByVal UserArg As Long) ServiceNotifyList.AddItem "Connection Established " + " UA " + Str(UserArg)
cmdServices_Click End Sub
Private Sub Service_ServiceNotifyDataArrival(ByVal pNotifyData As Object, ByVal iMonitorId As Long) Dim data As String Dim NotifyDataObject As NotificationData Set NotifyDataObject = pNotifyData
If ServiceNotifyList.ListCount = 10 Then ServiceNotifyList.RemoveItem 0 End If
data = "ServiceNotify - Service ID: " + Str(NotifyDataObject.ServiceId) ServiceNotifyList.AddItem data
Private Sub Service2_AcdDataArrival(ByVal AcdData As Object, ByVal
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MonitorId As Long) Dim data As String Dim AcdDataObject As AcdData Set AcdDataObject = AcdData
If AcdList.ListCount = 10 Then AcdList.RemoveItem 0 End If
data = "Acd - Service ID: " + Str(AcdDataObject.ServiceId) AcdList.AddItem data
Set AcdDataObject = Nothing End Sub
Private Sub Service2_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim data As String Dim AodDataObject As AodData Set AodDataObject = AodData
If AodList.ListCount = 10 Then AodList.RemoveItem 0 End If
data = "Aod - Service ID: " + Str(AodDataObject.ServiceId) AodList.AddItem data
Set AodDataObject = Nothing
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End Sub
Private Sub Service2_ServiceConnectionDown(ByVal MonitorId As Long, ByVal UserArg As Long, ByVal Status As Long) ServiceNotifyList.AddItem "Connection Lost - Status " + Str(Status) + " UA " + Str(UserArg) End Sub
Private Sub Service2_ServiceConnectionUp(ByVal MonitorId As Long, ByVal UserArg As Long) ServiceNotifyList.AddItem "Connection Established " + " UA " + Str(UserArg) End Sub
Private Sub Service2_ServiceNotifyDataArrival(ByVal NotifyData As Object, ByVal MonitorId As Long) Dim data As String Dim NotifyDataObject As NotificationData Set NotifyDataObject = pNotifyData
If ServiceNotifyList.ListCount = 10 Then ServiceNotifyList.RemoveItem 0 End If
data = "ServiceNotify - Service ID: " + Str(NotifyDataObject.ServiceId) ServiceNotifyList.AddItem data
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Private Sub StartCommand_Click() Call Service.NotifyStart End Sub
Private Sub StopCommand_Click() Call Service.NotifyStop End Sub
Private Sub Table_TableConnectionDown(ByVal iMonitorId As Long, ByVal UserArg As Long, ByVal Status As Long) TableNotifyList.AddItem "Connection Lost - Status " + Str(Status) + " UA " + Str(UserArg) End Sub
Private Sub Table_TableConnectionUp(ByVal iMonitorId As Long, ByVal UserArg As Long) TableNotifyList.AddItem "Connection Established " + " UA " + Str(UserArg) End Sub
Private Sub Table_TableDataArrival(ByVal pTableData As Object, ByVal iMonitorId As Long) Dim data As String Dim TableDataObject As TableData Set TableDataObject = pTableData
If TableList.ListCount = 10 Then TableList.RemoveItem 0 End If
data = "Table - Service ID: " + Str(TableDataObject.ServiceId)
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data = data + "
Table ID: " + Str(TableDataObject.ServiceTableId)
TableList.AddItem data
Set TableDataObject = Nothing End Sub
Private Sub Table_TableNotifyDataArrival(ByVal pNotifyData As Object, ByVal iMonitorId As Long) Dim data As String Dim NotifyDataObject As NotificationData Set NotifyDataObject = pNotifyData
If TableNotifyList.ListCount = 10 Then TableNotifyList.RemoveItem 0 End If
data = "TableNotify - Service ID: " + Str(NotifyDataObject.ServiceId) TableNotifyList.AddItem data
Private Sub System_SystemConnectionDown(ByVal MonitorId As Long, ByVal UserArg As Long, ByVal iStatus As Long) lstSystem.AddItem "Connection Lost - Status " + Str(Status) + " UA " + Str(UserArg) End Sub
Private Sub System_SystemConnectionUp(ByVal MonitorId As Long, ByVal UserArg As Long)
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lstSystem.AddItem "Connection Established " + " UA " + Str(UserArg) End Sub
Private Sub Table_NotifyConnectionDown(ByVal MonitorId As Long, ByVal UserArg As Long, ByVal Status As Long) TableNotifyList.AddItem "Connection Lost - Status " + Str(Status) + " UA " + Str(UserArg) End Sub
Private Sub Table_NotifyConnectionUp(ByVal MonitorId As Long, ByVal UserArg As Long) TableNotifyList.AddItem "Connection Established " + " UA " + Str(UserArg) End Sub
Private Sub TableAdd_Click() Call Table.TableAdd(CInt(Table_Service_Text), CInt(Table_Table_Text)) End Sub
Private Sub TableRemove_Click() Call Table.TableRemove(CInt(Table_Service_Text), CInt(Table_Table_Text)) End Sub
Private Sub TableRemoveAll_Click() Call Table.TableRemoveAll End Sub
Private Sub TNAdd_Click() Call Table.NotifyAdd(CInt(TN_Service_Text))
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End Sub
Private Sub TNConnect_Click() If (TableConnected = False) Then Set Table = New NotifyMonitor Table.Connect 0, "DTE15x4", 8000 TableConnected = True Else Set Table = Nothing TableConnected = False End If End Sub
Private Sub TNRemove_Click() Call Table.NotifyRemove(CInt(TN_Service_Text)) End Sub
Private Sub TNRemoveAll_Click() Call Table.NotifyRemoveAll End Sub
C++ Coding Example

#include <stdio.h> #include <conio.h>
#import "C:\winnt\system32\ccproosmsclient.dll" no_namespace
void ConnectionUpHandler(int iMonitorId, long lUserArg);
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void ConnectionDownHandler(int iMonitorId, long lUserArg, int iStatus); void OnAcdDataArrivalEvent(IDispatch* pAcdData, int iMonitorId);
void main() { CoInitialize(NULL);
try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink));
SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->SetAcdDataArrivalHandler((long) OnAcdDataArrivalEvent);
SMS->ListenToEvents(SM);
SM->MonitorId = 1; SM->UserArgument = (long)SM;
SM->StartMessagePump();
SM->Connect(0,"DTE18X4",8000);
SM->AcdAdd(1);
printf("Hit any key to shutdown\n"); int i = getch();
SMS->StopListeningToEvents(); }
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catch (_com_error& Error) { printf("ERROR: %s\n", Error.Description()); }
CoUninitialize(); }
void ConnectionUpHandler(int iMonitorId, long lUserArg) { printf("CONNECTION UP\n"); }
void ConnectionDownHandler(int iMonitorId, long lUserArg, int iStatus) { printf("CONNECTION DOWN\n"); }
void OnAcdDataArrivalEvent(IDispatch* pAcdData, int iMonitorId) { printf("ACD DATA ARRIVAL\n");
IAcdDataPtr ACDData = pAcdData;
printf("ServiceId : %d\n", ACDData->ServiceId); printf("Service } : %s\n", (char*) ACDData->Service);
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Chapter 2
Multi-Tenancy
In EnsemblePro, OSMS Client and OSMS Server is tenant specific application. OSMS Client requires tenant information at the start-up of the application. OSMS Client connects to OSMS Server which belongs to the same tenant provided to OSMS Client at the start-up of the application. Before creating any monitor object or any other object of OSMS COM lib, the application needs to provide the information shown below. This information is required to create proper log files and also to connect to the tenant specific OSMS Server. The application does not work if you do not set tenant name in the beginning. VB Sample: //define and create OsmsClientGlobal object Dim OsmsGlobal As CCPROOSMSCLIENTLib.OsmsClientGlobal Set OsmsGlobal = new CPROOSMSCLIENTLib.OsmsClientGlobal //set component name. Application call this method only once OsmsGlobal.SetComponentName(ApplicationName) //set site short name. application call this method only once //if only single instance of the application run for the tenant then it does not require to call this method //if application has more than one instance running for the same tenant but different site monitoring, then it is required to call OsmsGlobal.SetSiteName(SiteShortName) //now set tenant short name //please note that call above methods before you set tenant name. It is used to created log file OsmsGlobal.SetTenantName (TenantShortName) //now create monitor objects and subscribe to statistics
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Chapter 3
Monitor Interfaces
The Monitor Interfaces allow you to request and receive statistical data and state information from the OSMS Proxy Server. These interfaces point to a multithreaded COM object that provides a reliable and reestablishing socket connection to the OSMS Proxy Server. Through event handlers you will be notified when connections are established and lost, and you will receive statistical data. The following classes are found within the Monitor Interface: AgentMonitor NotifyMonitor ServiceMonitor SystemMonitor TableMonitor
AgentMonitor
This section describes the methods within the AgentMonitor class. You will have access to these methods when you instantiate an AgentMonitor object.
AgentAdd
Description: This method provides the ability to request Agent statistical data for a given agent in a given service. The data is received in the AgentDataArrival event. Syntax: AgentMonitor.AgentAdd ServiceId AgentIndex
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Parameters: Parameter ServiceId AgentIndex Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services. The EnsemblePro index of a defined agent in the system. You must use the AgentIndex, Agent or LoggedInAgents property to get that number.
See Also: "AgentRemove" "AgentRemoveAll"
AgentRemove
Description: This method provides the ability to remove a request for Agent statistical data for a given agent in a given service. The data will no longer be sent. Syntax: AgentMonitor.AgentRemove ServiceId AgentIndex Parameters: Parameter ServiceId AgentIndex Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services. The EnsemblePro index of a defined agent in the system. You must use the AgentIndex, Agent or LoggedInAgents property to get that number.
See Also: "AgentAdd" "AgentRemoveAll"
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Monitor Interfaces | 33
AgentRemoveAll
Description: This method provides the ability to remove all requests for Agent statistical data for a given service. The data will no longer be sent. Syntax: AgentMonitor.AgentRemoveAll ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AgentAdd" "AgentRemove"
AgentServices
Description: This method returns a collection of services where agent is currently logged in. Syntax: Set AgentServices = AgentMonitor.AgentServices UserId Parameters: Parameter UserId VB Sample: Dim data As String Dim AgentServicesColl As CCPROOSMSCLIENTLib.AgentServices Dim AgentServiceItem As CCPROOSMSCLIENTLib.AgentService Set AgentServicesColl = AgentMonitor.AgentServices cellit For Each AgentServiceItem In AgentServicesColl data = "Service: " + AgentServiceItem.ServiceId + " ServiceName: " + Description UserId of the agent
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AgentServiceItem.ServiceNameShort + " Application: " + AgentServiceItem.ApplicationId Next
SummaryAdd
Description: This method provides the ability to request Agent Summary statistical data for a given agent. The data is received in the SummaryDataArrival event. Syntax: AgentMonitor.SummaryAdd AgentIndex Parameters: Parameter AgentIndex Description The EnsemblePro index of a defined agent in the system. You must use the AgentIndex, Agent or LoggedInAgents property to get that number.
See Also: "SummaryRemove" "SummaryRemoveAll"
SummaryRemove
Description: This method provides the ability to remove a request for Agent Summary statistical data for a given agent. The data will no longer be sent. Syntax: AgentMonitor.SummaryRemove AgentIndex
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Parameters: Parameter AgentIndex Description The EnsemblePro index of a defined agent in the system. You must use the AgentIndex, Agent or LoggedInAgents property to get that number.
See Also: "SummaryAdd" "SummaryRemoveAll"
SummaryRemoveAll
Description: This method provides the ability to remove all requests for Agent Summary statistical data. The data will no longer be sent. Syntax: AgentMonitor.SummaryRemoveAll Parameters: None See Also: "SummaryAdd" "SummaryRemove"
NotifyAdd
Description: This method provides the ability to request Agent Notifications for all agents of a given service. The data is received in the AgentNotifyDataArrival event. Syntax: AgentMonitor.NotifyAdd ServiceId
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Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "NotifyRemove" "NotifyRemoveAll"
NotifyRemove
Description: This method provides the ability to remove a request for Agent Notifications for all agents of a given service. The data will no longer be sent. Syntax: AgentMonitor.NotifyRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "NotifyAdd" "NotifyRemoveAll"
NotifyRemoveAll
Description: This method provides the ability to remove all requests for Agent Notifications. The data will no longer be sent. Syntax: AgentMonitor.NotifyRemoveAll
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Parameters: None See Also: "NotifyAdd" "NotifyRemove"
AgentIndex
Description: This property returns the agent index for the specified UserId. Syntax: AgentIndex = AgentMonitor.AgentIndex "UserId" Parameters: Parameter UserId Description A string that defines the name of a user in the system. You can use the Agents or LoggedInAgents property to get UserIds.
See Also: "Agents" "Authenticate" "LoggedInAgents" "Sites"
Agents
Description: This property returns a collection of agents currently defined in the system. Syntax: Set Agents = AgentMonitor.Agents
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Parameters: None See Also: "AgentIndex" "Authenticate" "LoggedInAgents" "Sites"
Authenticate
Description: Internal Use Only This property tests version numbers between the client and the server. This call is made automatically when the client establishes a connection with the server. If the authentication fails, the client receives an AgentConnectionDown event with a status of 1. Syntax: Accepted = AgentMonitor.Authenticate 35001 Parameters: Parameter Version VB Sample: Dim Accepted As Long Accepted = AgentMonitor.Authenticate 35001 If Accepted = 1 Then ; Authentication was successful Else ; Authentication was unsuccessful End If C++ Sample: int iAccepted; Description This number represents the current version of the client.
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try { iAccepted = AM->Authenticate(35001); if (iAccepted) printf("Successful\n"); else printf("Unsuccessful\n"); } catch (_com_error& Error) { } See Also: "AgentIndex" "Agents" "LoggedInAgents" "Sites"
LoggedInAgents
Description: This property returns a collection of the active agents for a specified service and/or workgroup. Syntax: Set Agents = AgentMonitor.LoggedInAgents ServiceId, WorkgroupId Parameters: Parameter ServiceId Description If it is 0 then method returns agents logged in to the system. If it is other than 0, then method returns agents currently logged in to specific service. You can optionally filter agent list by workgroupId. If it is 1, then method ignores workgroupId, else it returns the list of agents belongs to workgroup specified.
WorkgroupId
VB Sample: Dim data As String Dim Agents As CCPROOSMSCLIENTLib.Agents Dim Agent As CCPROOSMSCLIENTLib.Agent
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Set Agents = AgentMonitor.LoggedInAgents 10,0 For Each Agent In Agents data = "Agent: " + Agent.UserId + " Index: " + Str(Agent.AgentIndex) + " Name: " + Agent.Name lstActiveAgent.AddItem data Next C++ Sample: IAgentsPtr Agents = IAgentPtr Agent = long lCount = 0; _variant_t vAgent _variant_t vIndex HRESULT hResult = NULL; NULL; ; ; NULL;
try { Agents = AgentMonitor->GetLoggedInAgents(); if ((lCount = Agents->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Agents->raw_Item (vIndex,&vAgent)) == S_OK ) { Agent = vAgent.pdispVal; printf("AgentIndex: %d\n",Agent->AgentIndex(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "AgentIndex". "Agents" "Authenticate" "Sites"
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Sites
Description: This property returns a collection of sites currently defined in the system. Syntax: Set Sites = AgentMonitor.Sites Parameters: None VB Sample: Dim data As String Dim Sites As CCPROOSMSCLIENTLib.Sites Dim Site As CCPROOSMSCLIENTLib.Site Set Sites = AgentMonitor.Sites() For Each Site In Sites data = "Site: " + Site.SiteId + lstSite.AddItem data Next C++ Sample: ISitesPtr Sites = NULL; ISitePtr Site = NULL; long lCount = 0; _variant_t vSite; _variant_t vIndex ; HRESULT hResult = NULL; try { Sites = AgentMonitor->GetSites(); if ((lCount = Sites->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Sites->raw_Item (vIndex,&vSite)) == S_OK ) { Site = vSite.pdispVal; printf("SiteId: %d\n",Site->SiteId(); " Name: " + Site.Name
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} } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "AgentIndex" "Agents" "Authenticate" "LoggedInAgents"
Connect
Description: This method starts a thread that maintains a connection to the Proxy Server. When the connection is established, the AgentConnectionUp event is fired. When the connection is down, the AgentConnectionDown event is fired. A single Connection is shared between AgentMonitor objects. This method first creates DBIClient object and connects to DBI. Then it retrieves OSMS server information. After retrieving OSMS server information, it connects to the OSMS server. Please note that arguments passed to connect method is ignored. You must have DBIClient registry entries in order to make connection. Syntax: AgentMonitor.Connect SiteId, IPaddress, PortNumber Arguments/Parameters: Arguments are ignored. OsmsClient uses DBIClient registry entries.
ConnectSpecific
Description: This method is used if you want to connect to multiple site OSMS Server. Do not use this method if you connect to single site OSMS server. In this case, use the Connect method.
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Syntax: MonitorObject.ConnectSpecific SiteId, PrimaryIP, PrimaryPort, BackupIP, BackupPort Parameters: Parameter SiteId PrimaryIP PrimaryPort BackupIP BackupPort Description SiteId IPAddress of Primary DBI for the Site PortNo of Primary DBI for the Site IPAddress of Backup DBI for the Site PortNo of Backup DBI for the Site
MonitorId
Description: This property is used to set a user-defined ID for the AgentMonitor object. This value is returned through all of the event functions. Syntax: AgentMonitor.MonitorId MonitorId Parameters: Parameter MonitorId See Also: "UserArguments" Description A user-defined long value.
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UserArguments
Description: This property is used to set a user-defined argument for the AgentMonitor object. This value is returned through all of the event functions. Syntax: AgentMonitor.UserArgument UserArg Parameters: Parameter UserArg See Also: "MonitorId" Description A user-defined long value.
StartMessagePump
Description: This method starts a message pump for processing events. It is only to be used in C++ consolebased applications. Syntax: AM->StartMessagePump Parameters: None
NotifyMonitor
You will have access to the following methods when you instantiate a NotifyMonitor object. Connect NotifyAdd NotifyConnectionDown
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NotifyConnectionUp NotifyDataArrival NotifyRemove NotifyRemoveAll Sites
ServiceMonitor
This section describes the methods within the ServiceMonitor class. You will have access to these methods when you instantiate a ServiceMonitor object.
AodAdd
Description: This method provides the ability to request AOD statistical data for a given service. The data is received in the AodDataArrival Event. Syntax: ServiceMonitor.AodAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AodRemove" "AodRemoveAll"
AodRemove
Description: This method provides the ability to remove a request for AOD statistical data for a given service. The data will no longer be received in the AodDataArrival event.
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Syntax: ServiceMonitor.AodRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AodAdd" "AodRemoveAll"
AodRemoveAll
Description: This method provides the ability to remove all requests for AOD statistical data for a given service. The data will no longer be received in the AodDataArrival event. Syntax: ServiceMonitor.AodRemoveAll Parameters: None See Also: "AodAdd" "AodRemove"
AcdAdd
Description: This method provides the ability to request ACD statistical data for a given service. The data is received in the AcdDataArrival event. Syntax: ServiceMonitor.AcdAdd ServiceId
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See Also: "AcdRemove" "AcdRemoveAll"
AcdRemove
Description: This method provides the ability to remove a request for ACD statistical data for a given service. The data will no longer be received in the AcdDataArrival event. Syntax: ServiceMonitor.AcdRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AcdAdd" "AcdRemoveAll"
AcdRemoveAll
Description: This method provides the ability to remove all requests for ACD statistical data for a given service. The data will no longer be received in the AcdDataArrival event. Syntax: ServiceMonitor.AcdRemoveAll
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Parameters: None See Also: "AcdAdd" "AcdRemove"
AgdAdd
Description: This method provides the ability to request AGD statistical data for a given service. The data is received in the AgdDataArrival event. Syntax: ServiceMonitor.AgdAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AgdRemove" "AgdRemoveAll"
AgdRemove
Description: This method provides the ability to remove a request for AGD statistical data for a given service. The data will no longer be received in the AgdDataArrival event. Syntax: ServiceMonitor.AgdRemove ServiceId
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See Also: "AgdAdd" "AgdRemoveAll"
AgdRemoveAll
Description: This method provides the ability to remove all requests for AGD statistical data for a given service. The data will no longer be received in the AgdDataArrival event. Syntax: ServiceMonitor.AgdRemoveAll Parameters: None See Also: "AgdAdd" "AgdRemove"
AmdAdd
Description: This method provides the ability to request AMD statistical data for a given service. The data is received in the AmdDataArrival event. Syntax: ServiceMonitor.AmdAdd ServiceId
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See Also: "AmdRemove" "AmdRemoveAll"
AmdRemove
Description: This method provides the ability to remove a request for AMD statistical data for a given service. The data will no longer be received in the AmdDataArrival event. Syntax: ServiceMonitor.AmdRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AmdAdd" "AmdRemoveAll"
AmdRemoveAll
Description: This method provides the ability to remove all requests for AMD statistical data for a given service. The data will no longer be received in the AmdDataArrival event. Syntax: ServiceMonitor.AmdRemoveAll
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Parameters: None See Also: "AmdAdd" "AmdRemove"
AmdSelfServiceSummaryAdd
Description: This method provides the ability to request AmdSelfServiceSummary statistical data for a given service. The data is received in the AmdSelfServiceSummary event. Syntax: ServiceMonitor.AmdSelfServiceSummaryAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AmdSelfServiceSummaryRemove" "AmdSelfServiceSummaryRemoveAll"
AmdSelfServiceSummaryRemove
Description: This method provides the ability to remove a request for AmdSelfServiceSummary statistical data for a given service. The data will no longer be received in the AmdSelfServiceSummaryDataArrival event. Syntax: ServiceMonitor.AmdSelfServiceSummaryRemove ServiceId
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See Also: "AmdSelfServiceSummaryAdd" "AmdSelfServiceSummaryRemoveAll"
AmdSelfServiceSummaryRemoveAll
Description: This method provides the ability to remove all requests for AmdSelfServiceSummary statistical data for a given service. The data will no longer be received in the AmdSelfServiceSummaryDataArrival event. Syntax: ServiceMonitor.AmdSelfServiceSummaryRemoveAll Parameters: None See Also: "AmdSelfServiceSummaryAdd" "AmdSelfServiceSummaryRemove"
AmdReviewSummaryAdd
Description: This method provides the ability to request AmdReviewSummary statistical data for a given service. The data is received in the AmdReviewSummaryDataArrival event. Syntax: ServiceMonitor.AmdReviewSummaryAdd ServiceId
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See Also: "AmdReviewSummaryRemove" "AmdReviewSummaryRemoveAll"
AmdReviewSummaryRemove
Description: This method provides the ability to remove a request for AmdReviewSummary statistical data for a given service. The data will no longer be received in the AmdReviewSummaryDataArrival event. Syntax: ServiceMonitor.AmdReviewSummaryRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "AmdReviewSummaryAdd" "AmdReviewSummaryRemoveAll"
AmdReviewSummaryRemoveAll
Description: This method provides the ability to remove all requests for AmdReviewSummary statistical data for a given service. The data will no longer be received in the AmdReviewSummaryDataArrival event. Syntax: ServiceMonitor.AmdReviewSummaryRemoveAll
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Parameters: None See Also: "AmdReviewSummaryAdd" "AmdReviewSummaryRemove"
ChatAdd
Description: This method provides the ability to request Chat statistical data for a given service. The data is received in the ChatDataArrival event. Syntax: ServiceMonitor.ChatAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "ChatRemove" "ChatRemoveAll"
ChatRemove
Description: This method provides the ability to remove a request for Chat statistical data for a given service. The data will no longer be received in the ChatDataArrival event. Syntax: ServiceMonitor.ChatRemove ServiceId
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See Also: "ChatAdd" "ChatRemoveAll"
ChatRemoveAll
Description: This method provides the ability to remove all requests for Chat statistical data for a given service. The data will no longer be received in the ChatDataArrival event. Syntax: ServiceMonitor.ChatRemoveAll Parameters: None See Also: "ChatAdd" "ChatRemove"
CtiAdd
Description: This method provides the ability to request Cti statistical data for a given service. The data is received in the CtiDataArrival event. Syntax: ServiceMonitor.CtiAdd ServiceId
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See Also: "CtiRemove" "CtiRemoveAll"
CtiRemove
Description: This method provides the ability to remove a request for Cti statistical data for a given service. The data will no longer be received in the CtiDataArrival event. Syntax: ServiceMonitor.CtiRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "CtiAdd" "CtiRemoveAll"
CtiRemoveAll
Description: This method provides the ability to remove all requests for Cti statistical data. The data will no longer be received in the CtiDataArrival event. Syntax: ServiceMonitor. CtiRemoveAll
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Parameters: None See Also: "CtiAdd" "CtiRemove"
DistributionListMailQueues
Description: This property returns a collection of DistributionListMailQueues currently defined in the system. Syntax: Set AmdSummaryByQueues = ServiceMonitor.DistributionListMailQueues ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
VB Sample: Dim data As String Dim AmdSummaryByQueues As CCPROOSMSCLIENTLib.AmdSummaryByQueues Dim AmdSummaryByQueue As CCPROOSMSCLIENTLib.AmdSummaryByQueue Set AmdSummaryByQueues = ServiceMonitor.DistributionListMailQueues 1 For Each AmdSummaryByQueue In AmdSummaryByQueues data = "QueueId: " + Str(AmdSummaryByQueue.QueueId) + " QueueIndex: " + Str(AmdSummaryByQueue.QueueIndex) + " QueueNameShort: " + AmdSummaryByQueue.QueueNameShort lstService.AddItem data Next C++ Sample: IAmdSummaryByQueuesPtr AmdSummaryByQueues = NULL; IAmdSummaryByQueuePtr AmdSummaryByQueue = NULL; long lCount = 0;
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_variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { AmdSummaryByQueues = ServiceMonitor->GetDistributionListMailQueues(1); if ((lCount = AmdSummaryByQueues->GetCount()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = AmdSummaryByQueues->raw_Item (vIndex,&vService)) == S_OK ) { AmdSummaryByQueue = vService.pdispVal; printf("QueueId: %d\n",AmdSummaryByQueue->QueueId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Sites"
DistributionListMailQueueAdd
Description: This method provides the ability to request DistributionListMailQueue statistical data for a given service. The data is received in the DistributionListMailQueueDataArrival event. Syntax: ServiceMonitor.DistributionListMailQueueAdd ServiceId
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See Also: "DistributionListMailQueueRemove" "DistributionListMailQueueRemoveAll"
DistributionListMailQueueRemove
Description: This method provides the ability to remove a request for DistributionListMailQueue statistical data for a given service. The data will no longer be received in the DistributionListMailQueueDataArrival event. Syntax: ServiceMonitor.DistributionListMailQueueRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "DistributionListMailQueueAdd" "DistributionListMailQueueRemoveAll"
DistributionListMailQueueRemoveAll
Description: This method provides the ability to remove all requests for DistributionListMailQueue statistical data for a given service. The data will no longer be received in the DistributionListMailDataQueueArrival event.
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Syntax: ServiceMonitor.DistributionListMailQueueRemoveAll Parameters: None See Also: "DistributionListMailQueueAdd" "DistributionListMailQueueRemove"
FeedApplicationAdd
Description: This method provides the ability to request FeedApplication statistical data for a given service. The data is received in the FeedApplicationDataArrival event. Syntax: ServiceMonitor.FeedApplicationAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "FeedApplicationRemove" "FeedApplicationRemoveAll"
FeedApplicationRemove
Description: This method provides the ability to remove a request for FeedApplication statistical data for a given service. The data will no longer be received in the FeedApplicationDataArrival event. Syntax: ServiceMonitor.FeedApplicationRemove ServiceId
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See Also: "FeedApplicationQueueAdd" "FeedApplicationQueueRemoveAll"
FeedApplicationRemoveAll
Description: This method provides the ability to remove all requests for FeedApplication statistical data for a given service. The data will no longer be received in the FeedApplicationDataArrival event. Syntax: ServiceMonitor.FeedApplicationRemoveAll Parameters: None See Also: "FeedApplicationQueueAdd" "FeedApplicationQueueRemove"
FeedApplicationQueueAdd
Description: This method provides the ability to request FeedApplicationQueue statistical data for a given service. The data is received in the FeedApplicationQueueDataArrival event. Syntax: ServiceMonitor.FeedApplicationQueueAdd ServiceId
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See Also: "FeedApplicationQueueRemove" "FeedApplicationQueueRemoveAll"
FeedApplicationQueueRemove
Description: This method provides the ability to remove a request for FeedApplicationQueue statistical data for a given service. The data will no longer be received in the FeedApplicationQueueDataArrival event. Syntax: ServiceMonitor.FeedApplicationQueueRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "FeedApplicationQueueAdd" "FeedApplicationQueueRemoveAll"
FeedApplicationQueueRemoveAll
Description: This method provides the ability to remove all requests for FeedApplicationQueue statistical data for a given service. The data will no longer be received in the FeedApplicationDataQueueArrival event.
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Syntax: ServiceMonitor.FeedApplicationQueueRemoveAll Parameters: None See Also: "FeedApplicationQueueAdd" "FeedApplicationQueueRemove"
IvrAdd
Description: This method provides the ability to request Ivr statistical data for a given service. The data is received in the IvrDataArrival event. Syntax: ServiceMonitor.IvrAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "IvrRemove" "IvrRemoveAll"
IvrRemove
Description: This method provides the ability to remove a request for Ivr statistical data for a given service. The data will no longer be received in the IvrDataArrival event. Syntax: ServiceMonitor.IvrRemove ServiceId
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See Also: "IvrAdd" "IvrRemoveAll"
IvrRemoveAll
Description: This method provides the ability to remove all requests for Ivr statistical data. The data will no longer be received in the IvrDataArrival event. Syntax: ServiceMonitor.IvrRemoveAll Parameters: None See Also: "IvrAdd" "IvrRemove"
WorkgroupAdd
Description: This method provides the ability to request Workgroup statistical data for a given service. The data is received in the WorkgroupDataArrival event. Syntax: ServiceMonitor.WorkgroupAdd WorkgroupId
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Parameters: Parameter WorkgroupId Description WorkgroupId of the workgroup. You can use Workgroups property of the ServiceMonitor to get the WorkgroupIds of the system.
See Also: "WorkgroupRemove" "WorkgroupRemoveAll"
WorkgroupRemove
Description: This method provides the ability to remove a request for Workgroup statistical data for a given service. The data will no longer be received in the WorkgroupDataArrival event. Syntax: ServiceMonitor.WorkgroupRemove WorkgroupId Parameters: Parameter WorkgroupId Description WorkgroupId of the workgroup. You can use Workgroups property of the ServiceMonitor to get the WorkgroupIds of the system.
See Also: "WorkgroupAdd" "WorkgroupRemoveAll"
WorkgroupRemoveAll
Description: This method provides the ability to remove all requests for Workgroup statistical data. The data will no longer be received in the WorkgroupDataArrival event. Syntax: ServiceMonitor.WorkgroupRemoveAll
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Parameters: None See Also: "WorkgroupAdd" "WorkgroupRemove"
Workgroups
Description: This method returns the collection of Workgroup defined in the system. Syntax: ServiceMonitor.Workgroups Parameters: None
NotifyStart
Description: This method provides the ability to request Notifications for all services. The data is received in the ServiceNotifyDataArrival event. Syntax: ServiceMonitor.NotifyStart Parameters: None See Also: "NotifyStop"
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NotifyStop
Description: This method provides the ability to remove the request for Notifications for all services. The data will no longer be received in the ServiceNotifyDataArrival event. Syntax: ServiceMonitor.NotifyStop Parameters: None See Also: "NotifyStart"
Services
Description: This property returns a collection of services currently defined in the system. Syntax: Set Services = ServiceMonitor.ServicesUserId, IncludeACD, IncludeAOD, IncludeCHAT, IncludeAMD, IncludeIVR, IncludeAGD, IncludeCTI, IncludeApplicationId, IncludeDisabled, IncludeInactive Parameters: Parameter UserId IncludeACD IncludeAOD IncludeCHAT IncludeAMD Description A string that represents the UserId of an agent in the system. If set to 1, ACD services to which the specified agent belongs are returned. If set to 1, AOD service to which the specified agent belongs is returned. If set to 1, Chat service to which the specified agent belongs is returned. If set to 1, AMD service to which the specified agent belongs is returned.
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Parameter IncludeIVR IncludeAGD IncludeApplicationId IncludeDisabled IncludeInactive VB Sample:
Description If set to 1, IVR services to which the specified agent belongs are returned. If set to 1, AGD service to which the specified agent belongs is returned. Return only services in the specified application. Include disabled services. Include inactive services.
Dim data As String Dim Services As CCPROOSMSCLIENTLib.Services Dim Service As CCPROOSMSCLIENTLib.Service Set Services = ServiceMonitor.Services "cellit",1,0,0,0,0,0,0,0,0 For Each Service In Services data = "Short: " + Service.ServiceNameShort + " Long: " + Service.ServiceNameLong + " Index: " + Str(Service.ServiceId) lstService.AddItem data Next C++ Sample: IServicesPtr Services = NULL; IServicePtr Service = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { Services = ServiceMonitor->GetServices("cellit", 1, 0, 0, 0, 0, 0); if ((lCount = Services->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Services->raw_Item (vIndex,&vService)) == S_OK ) { Service = vService.pdispVal;
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printf("ServiceId: %d\n",Service->ServiceId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Sites"
FeedApplications
Description: This property returns a collection of FeedApplications currently defined in the system. Syntax: Set FeedApplications = ServiceMonitor.FeedApplications IncludeInactive, ApplicationId, FeedApplicationId Parameters: Parameter IncludeInactive ApplicationId FeedApplicationId VB Sample: Dim data As String Dim FeedApplications As CCPROOSMSCLIENTLib.FeedApplications Dim FeedApplication As CCPROOSMSCLIENTLib.FeedApplication Set FeedApplications = ServiceMonitor.FeedApplications 0,1,1 For Each FeedApplication In FeedApplications data = "ServiceId: " + Str(FeedApplication.ServiceId) + " ServiceNameShort: " + FeedApplication.ServiceNameShort + Description Include inactive services. Identifier for the EnsemblePro application. Identifier for the EnsemblePro FeedApplication.
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" ServiceNameLong: " + FeedApplication.ServiceNameLong lstService.AddItem data Next C++ Sample: IFeedApplicationsPtr FeedApplications = NULL; IFeedApplicationPtr FeedApplication = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { FeedApplications = ServiceMonitor->GetFeedApplications(0, 1, 1); if ((lCount = FeedApplications->GetCount()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = FeedApplications->raw_Item (vIndex,&vService)) == S_OK ) { FeedApplication = vService.pdispVal; printf("ServiceId: %d\n",FeedApplication->ServiceId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Sites"
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SelfServiceSummaryMailQueues
Description: This property returns a collection of SelfServiceSummaryMailQueues currently defined in the system. Syntax: Set AmdSummaryByQueues = ServiceMonitor.SelfServiceSummaryMailQueues ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
VB Sample: Dim data As String Dim AmdSummaryByQueues As CCPROOSMSCLIENTLib.AmdSummaryByQueues Dim AmdSummaryByQueue As CCPROOSMSCLIENTLib.AmdSummaryByQueue Set AmdSummaryByQueues = ServiceMonitor.SelfServiceSummaryMailQueues 1 For Each AmdSummaryByQueue In AmdSummaryByQueues data = "QueueId: " + Str(AmdSummaryByQueue.QueueId) + " QueueIndex: " + Str(AmdSummaryByQueue.QueueIndex) + " QueueNameShort: " + AmdSummaryByQueue.QueueNameShort lstService.AddItem data Next C++ Sample: IAmdSummaryByQueuesPtr AmdSummaryByQueues = NULL; IAmdSummaryByQueuePtr AmdSummaryByQueue = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { AmdSummaryByQueues = ServiceMonitor->GetSelfServiceSummaryMailQueues(1); if ((lCount = AmdSummaryByQueues->GetCount()) > 0 )
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{ for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = AmdSummaryByQueues->raw_Item (vIndex,&vService)) == S_OK ) { AmdSummaryByQueue = vService.pdispVal; printf("QueueId: %d\n",AmdSummaryByQueue->QueueId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Sites"
ReviewSummaryMailQueues
Description: This property returns a collection of ReviewSummaryMailQueues currently defined in the system. Syntax: Set AmdSummaryByQueues = ServiceMonitor.ReviewSummaryMailQueues ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
VB Sample: Dim data As String Dim AmdSummaryByQueues As CCPROOSMSCLIENTLib.AmdSummaryByQueues Dim AmdSummaryByQueue As CCPROOSMSCLIENTLib.AmdSummaryByQueue
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Set AmdSummaryByQueues = ServiceMonitor.ReviewSummaryMailQueues 1 For Each AmdSummaryByQueue In AmdSummaryByQueues data = "QueueId: " + Str(AmdSummaryByQueue.QueueId) + " QueueIndex: " + Str(AmdSummaryByQueue.QueueIndex) + " QueueNameShort: " + AmdSummaryByQueue.QueueNameShort lstService.AddItem data Next C++ Sample: IAmdSummaryByQueuesPtr AmdSummaryByQueues = NULL; IAmdSummaryByQueuePtr AmdSummaryByQueue = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { AmdSummaryByQueues = ServiceMonitor->GetReviewSummaryMailQueues(1); if ((lCount = AmdSummaryByQueues->GetCount()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = AmdSummaryByQueues->raw_Item (vIndex,&vService)) == S_OK ) { AmdSummaryByQueue = vService.pdispVal; printf("QueueId: %d\n",AmdSummaryByQueue->QueueId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Sites"
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Authenticate
Description: Internal Use Only This property tests version numbers between the client and the server. This call is made automatically when the client establishes a connection with the server. If the authentication fails, the client receives an AgentConnectionDown event with a status of 1. Syntax: Accepted = ServiceMonitor.Authenticate 35001 Parameters: Parameter Version Description This number represents the current version of the client. Internal Use Only.
VB Sample: Dim Accepted As Long Accepted = ServiceMonitor.Authenticate 35001 If Accepted = 1 Then ; Authentication was successful Else ; Authentication was unsuccessful End If C++ Sample: int iAccepted; try { iAccepted = SM->Authenticate(35001); if (iAccepted) printf("Successful\n"); else printf("Unsuccessful\n"); } catch (_com_error& Error) { }
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See Also: "Services" "Sites"
Sites
Description: This property returns a collection of sites currently defined in the system. Syntax: Set Sites = ServiceMonitor.Sites Parameters: None VB Sample: Dim data As String Dim Sites As CCPROOSMSCLIENTLib.Sites Dim Site As CCPROOSMSCLIENTLib.Site Set Sites = ServiceMonitor.Sites For Each Site In Sites data = "Site: " + Site.SiteId + lstSite.AddItem data Next C++ Sample: ISitesPtr Sites = NULL; ISitePtr Site = NULL; long lCount = 0; _variant_t vSite; _variant_t vIndex ; HRESULT hResult = NULL; try { Sites = ServiceMonitor->GetSites(); if ((lCount = Sites->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { " Name: " + Site.Name
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vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Sites->raw_Item (vIndex,&vSite)) == S_OK ) { Site = vSite.pdispVal; printf("SiteId: %d\n",Site->SiteId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Services"
Connect
Description: This method starts a thread that maintains a connection to the Proxy Server. When the connection is established, the AgentConnectionUp event is fired. When the connection is down, the AgentConnectionDown event is fired. A single Connection is shared between ServiceMonitor objects. This method first creates DBIClient object and connects to DBI. Then it retrieves OSMS server information. After retrieving OSMS server information, it connects to the OSMS server. Please note that arguments passed to connect method is ignored. You must have DBIClient registry entries in order to make connection. Syntax: ServiceMonitor.Connect SiteId, IPaddress, PortNumber Arguments/Parameters: Arguments are ignored. OsmsClient uses DBIClient registry entries.
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ConnectSpecific
Description: This method is used if you want to connect to multiple site OSMS Server. Do not use this method if you connect to single site OSMS server. In this case, use the Connect method. Syntax: MonitorObject.ConnectSpecific SiteId, PrimaryIP, PrimaryPort, BackupIP, BackupPort Parameters: Parameter SiteId PrimaryIP PrimaryPort BackupIP BackupPort Description SiteId IPAddress of Primary DBI for the Site PortNo of Primary DBI for the Site IPAddress of Backup DBI for the Site PortNo of Backup DBI for the Site
MonitorId
Description: This property is used to set a user-defined ID for the ServiceMonitor object. This value is returned through all of the event functions. Syntax: ServiceMonitor.MonitorId MonitorId Parameters: Parameter MonitorId See Also: "UserArguments" Description A user-defined long value.
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UserArguments
Description: This property is used to set a user-defined argument for the ServiceMonitor object. This value is returned through all of the event functions. Syntax: ServiceMonitor.UserArgument UserArg Parameters: Parameter UserArg See Also: "MonitorId" Description A user-defined long value.
StartMessagePump
Description: This method starts a message pump for processing event. It is only to be used in C++ consolebased applications. Syntax: SM->StartMessagePump Parameters: None VB Sample: Not applicable C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); SM->StartMessagePump();
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} catch (_com_error& Error) { } CoUninitialize();
TableMonitor
This section describes the methods within the TableMonitor class. You will have access to these methods when you instantiate a TableMonitor object.
TableAdd
Description: This method provides the ability to request Table statistical data for a given service and service table. The data is received in the TableDataArrival event. Syntax: TableMonitor.TableAdd ServiceId ServiceTableId Parameters: Parameter ServiceId ServiceTableId See Also: "TableRemove" "TableRemoveAll" Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services. The EnsemblePro ID of a defined table in the system.
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TableRemove
Description: This method provides the ability to remove a request for Table statistical data for a given service and service table. The data will no longer be received in the TableDataArrival Event. Syntax: TableMonitor.TableRemove ServiceId ServiceTableId Parameters: Parameter ServiceId ServiceTableId See Also: "TableAdd" "TableRemoveAll" Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services. The EnsemblePro ID of a defined table in the system.
TableRemoveAll
Description: This method provides the ability to remove all requests for Table statistical data. The data will no longer be received in the TableDataArrival event. Syntax: ServiceMonitor.TableRemoveAll Parameters: None See Also: "TableAdd" "TableRemove"
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NotifyAdd
Description: This method provides the ability to request Table Notifications for all tables of a given service. The data is received in the TableNotifyDataArrival event. Syntax: TableMonitor.NotifyAdd ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "NotifyRemove" "NotifyRemoveAll"
NotifyRemove
Description: This method provides the ability to remove a request for Table Notifications for all tables of a given service. The data will no longer be sent. Syntax: TableMonitor.NotifyRemove ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
See Also: "NotifyAdd" "NotifyRemoveAll"
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NotifyRemoveAll
Description: This method provides the ability to remove all requests for Table Notifications. The data will no longer be sent. Syntax: TableMonitor.NotifyRemoveAll Parameters: None See Also: "NotifyAdd" "NotifyRemove"
Tables
Description: This property returns a collection of tables currently defined in the system. Syntax: Set Tables = TableMonitor.Tables ServiceId Parameters: Parameter ServiceId Description ServiceId of the service. You can use the Services property of the ServiceMonitor to get the ServiceIds of Services.
VB Sample: Dim data As String Dim Tables As CCPROOSMSCLIENTLib.Tables Dim Table As CCPROOSMSCLIENTLib.Table Dim ServiceId As Integer ServiceId = 2 Set Tables = TableMonitor.Tables ServiceId For Each Table In Tables
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data = "TableId: " + Str(Table.TableId) + " Name: " + Table.TableName + " ServiceTableId: " + Str(Table.ServiceTableId) lstTable.AddItem data Next C++ Sample: ITablesPtr Sites = NULL; ITablePtr Site = NULL; long lCount = 0; _variant_t vTable; _variant_t vIndex ; HRESULT hResult = NULL; short siServiceId = 2; try { Tables = TableMonitor->GetTables(siServiceId); if ((lCount = Tables->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Tables->raw_Item (vIndex,&vTable)) == S_OK ) { Table = vTable.pdispVal; printf("TableId: %d\n",Table->TableId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Sites"
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Authenticate
Description: Internal Use Only This property tests version numbers between the client and the server. This call is made automatically when the client establishes a connection with the server. If the authentication fails, the client receives an AgentConnectionDown event with a status of 1. Syntax: Accepted = TableMonitor.Authenticate 35001 Parameters: Parameter Version Description This number represents the current version of the client. Internal Use Only.
VB Sample: Dim Accepted As Long Accepted = TableMonitor.Authenticate 35001 If Accepted = 1 Then ; Authentication was successful Else ; Authentication was unsuccessful End If C++ Sample: int iAccepted; try { iAccepted = TM->Authenticate(35001); if (iAccepted) printf("Successful\n"); else printf("Unsuccessful\n"); } catch (_com_error& Error) { }
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See Also: "Services" "Sites"
Sites
Description: This property returns a collection of sites currently defined in the system. Syntax: Set Sites = TableMonitor.Sites Parameters: None VB Sample: Dim data As String Dim Sites As CCPROOSMSCLIENTLib.Sites Dim Site As CCPROOSMSCLIENTLib.Site Set Sites = TableMonitor.Sites For Each Site In Sites data = "Site: " + Site.SiteId + lstSite.AddItem data Next C++ Sample: ISitesPtr Sites = NULL; ISitePtr Site = NULL; long lCount = 0; _variant_t vSite; _variant_t vIndex ; HRESULT hResult = NULL; try { Sites = TableMonitor->GetSites(); if ((lCount = Sites->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { " Name: " + Site.Name
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vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Sites->raw_Item (vIndex,&vSite)) == S_OK ) { Site = vSite.pdispVal; printf("SiteId: %d\n",Site->SiteId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; } See Also: "Authenticate" "Services"
Connect
Description: This method starts a thread that maintains a connection to the Proxy Server. When the connection is established, the TableConnectionUp event is fired. When the connection is down, the TableConnectionDown event is fired. A single connection is shared between TableMonitor objects. This method first creates DBIClient object and connects to DBI. Then it retrieves OSMS server information. After retrieving OSMS server information, it connects to the OSMS server. Please note that arguments passed to connect method is ignored. You must have DBIClient registry entries in order to make connection. Syntax: TableMonitor.Connect SiteId, IPaddress, PortNumber Arguments/Parameters: Arguments are ignored. OsmsClient uses DBIClient registry entries.
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ConnectSpecific
Description: This method is used if you want to connect to multiple site OSMS Server. Do not use this method if you connect to single site OSMS server. In this case, use the Connect method. Syntax: MonitorObject.ConnectSpecific SiteId, PrimaryIP, PrimaryPort, BackupIP, BackupPort Parameters: Parameter SiteId PrimaryIP PrimaryPort BackupIP BackupPort Description SiteId IPAddress of Primary DBI for the Site PortNo of Primary DBI for the Site IPAddress of Backup DBI for the Site PortNo of Backup DBI for the Site
MonitorId
Description: This property is used to set a user-defined ID for the ServiceMonitor object. This value is returned through all of the event functions. Syntax: TableMonitor.MonitorId MonitorId Parameters: Parameter MonitorId See Also: "UserArguments" Description A user-defined long value.
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UserArguments
Description: This property is used to set a user-defined argument for the TableMonitor object. This value is returned through all of the event functions. Syntax: TableMonitor.UserArgument UserArg Parameters: Parameter UserArg See Also: "MonitorId" Description A user-defined long value.
StartMessagePump
Description: This method starts a message pump for processing event. It is only to be used in C++ consolebased applications. Syntax: TM->StartMessagePump Parameters: None VB Sample: Not applicable.
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C++ Sample: CoInitialize(NULL); try { ITableMonitorPtr TM(__uuidof(TableMonitor)); TM->StartMessagePump(); } catch (_com_error& Error) { } CoUninitialize();
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Chapter 4
Event Sink Interfaces

The Event Sink Interfaces are used by C++ applications to sink into the events fired by Monitor objects. VB applications do not require the use of these interfaces. The following classes are described in this chapter: AgentMonitorEventSink ServiceMonitorEventSink TableMonitorEventSink
AgentMonitorEventSink
ListenToEvents
Description: This method provides a C++ application with the ability to receive events fired from an AgentMonitor object. Syntax: AMS->ListenToEvents(AM) Parameters: Parameter AgentMonitorInterface Description An interface pointer to an AgentMonitor object from which you will receive events.
VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try Aspect Software Confidential OSMS API Reference Guide
42 | Event Sink Interfaces
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{ IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof (AgentMonitorEventSink)); AMS->SetAgentDataArrivalHandler((long) AgentDataArrival); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM); AM->MonitorId = 1; AM->UserArgument = (long)AM; AM->StartMessagePump(); AM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize(); See Also: "StopListeningToEvents"
SetAgentDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when agent statistical data events are fired from an AgentMonitor object. Syntax: AMS->SetAgentDataArrivalHandler((long) AgentDataArrival)
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Event Sink Interfaces | 43
Parameters: Parameter long Description A pointer to a function.
void (*pfnAgentDataArrivalHandler)(IDispatch* pAgentData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof(AgentMonitorEventSink)); AMS->SetAgentDataArrivalHandler((long) AgentDataArrival); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM); AM->MonitorId = 1; AM->UserArgument = (long)AM; AM->StartMessagePump(); AM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetSummaryDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when agent summary statistical data events are fired from an AgentMonitor object.
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Syntax: AMS->SetSummaryDataArrivalHandler((long) SummaryDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnSummaryDataArrivalHandler)(IDispatch* pAgentData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof(AgentMonitorEventSink)); AMS->SetSummaryDataArrivalHandler((long) SummaryDataArrival); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM); AM->MonitorId = 1; AM->UserArgument = (long)AM; AM->StartMessagePump(); AM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetAgentNotifyDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when agent notification statistical data events are fired from an AgentMonitor object. Syntax: AMS->SetAgentNotifyDataArrivalHandler((long) NotifyDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnAgentNotifyDataArrivalHandler)(IDispatch* pNotifyData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof(AgentMonitorEventSink)); AMS->SetAgentNotifyDataArrivalHandler((long) NotifyDataArrival); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM); AM->MonitorId = 1; AM->UserArgument = (long)AM; AM->StartMessagePump(); AM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetConnectionDownHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when a connection down event is fired from an AgentMonitor object. Syntax: AMS->SetConnectionDownHandler((long) AgentConnectionDown) Parameters: Parameter long Description A pointer to a function.
void (*pfnConnectionDownHandler)(int iMonitorId, long lUserArg, int iStatus); iStatus values: UNABLE_TO_CONNECT The CenterCord or Proxy Server is down. The monitor object will continue to try to connect every five seconds. AUTHENTICATION_FAILURE The version of the client is incompatible with the version of the server. Install the version of the client compatible with the server before running the application again. [not sure about this parameter definition format] VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof(AgentMonitorEventSink)); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM); AM->MonitorId = 1;
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AM->UserArgument = (long)AM; AM->StartMessagePump(); AM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetConnectionUpHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when a connection up event is fired from an AgentMonitor object. Syntax: AMS->SetConnectionUpHandler((long) AgentConnectionUp) Parameters: Parameter long Description A pointer to a function.
void (*pfnConnectionUpHandler)(int iMonitorId, long lUserArg); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof(AgentMonitorEventSink)); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM);
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AM->MonitorId = 1; AM->UserArgument = (long)AM; AM->StartMessagePump(); AM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
StopListeningToEvents
Description: This method provides a C++ application with the ability to stop receiving events fired from an AgentMonitor object. Syntax: AMS->StopListeningToEvents() Parameters: None VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IAgentMonitorPtr AM(__uuidof(AgentMonitor)); IAgentMonitorEventSinkPtr AMS(__uuidof(AgentMonitorEventSink)); AMS->SetConnectionUpHandler((long) ConnectionUpHandler); AMS->SetConnectionDownHandler((long) ConnectionDownHandler); AMS->ListenToEvents(AM); AM->MonitorId = 1; AM->UserArgument = (long)AM; AM->StartMessagePump();
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AM->Connect(0,"Ethernet"); Add custom code here AMS->StopListeningToEvents(); } catch (_com_error& Error) { } CoUninitialize(); See Also: "ListenToEvents"
ServiceMonitorEventSink
ListenToEvents
Description: This method provides a C++ application with the ability to receive events fired from a ServiceMonitor object. Syntax: SMS->ListenToEvents(SM) Parameters: Parameter ServiceMonitorInterface Description An interface pointer to a ServiceMonitor object from which you will receive events.
VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try
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{ IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAcdDataArrivalHandler((long) AcdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize(); See Also: "StopListeningToEvents"
SetAcdDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when ACD statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetAcdDataArrivalHandler((long) AcdDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnAcdDataArrivalHandler)(IDispatch* pAcdData, int iMonitorId);
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VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAcdDataArrivalHandler((long) AcdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetAgdDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when AGD statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetAgdDataArrivalHandler((long) AgdDataArrival)
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void (*pfnAgdDataArrivalHandler)(IDispatch* pAodData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAgdDataArrivalHandler((long) AgdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetAodDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when AOD statistical data events are fired from a ServiceMonitor object.
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Syntax: SMS->SetAodDataArrivalHandler((long) AodDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnAodDataArrivalHandler)(IDispatch* pAodData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAodDataArrivalHandler((long) AodDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetCtiDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when CTI statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetCtiDataArrivalHandler((long) CtiDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnCtiDataArrivalHandler)(IDispatch* pCtiData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetCtiDataArrivalHandler((long) CtiDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetIvrDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when IVR statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetIvrDataArrivalHandler((long) CtiDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnIvrDataArrivalHandler)(IDispatch* pIvrData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetIvrDataArrivalHandler((long) IvrDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetWorkgroupDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when WORKGROUP statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetWorkgroupDataArrivalHandler((long) WorkgroupDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnWorkgroupDataArrivalHandler)(IDispatch* pWorkgroupData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetWorkgroupDataArrivalHandler((long) WorkgroupDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetServiceNotifyDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when service notification statistical data events are fired from an ServiceMonitor object. Syntax: SMS->SetSeviceNotifyDataArrivalHandler((long) NotifyDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnServiceNotifyDataArrivalHandler)(IDispatch* pNotifyData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetServiceNotifyDataArrivalHandler((long) NotifyDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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Description: This method provides a C++ application with the ability to set the callback function that is called when a connection down event is fired from a ServiceMonitor object. Syntax: SMS->SetConnectionDownHandler((long) ServiceConnectionDown) Parameters: Parameter long Description A pointer to a function.
void (*pfnConnectionDownHandler)(int iMonitorId, long lUserArg, int iStatus); iStatus values: UNABLE_TO_CONNECT The CenterCord or Proxy Server is down. The monitor object will continue to try to connect every five seconds. AUTHENTICATION_FAILURE The version of the client is incompatible with the version of the server. Install the version of the client compatible with the server before running the application again. [not sure about the formatting] VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAcdDataArrivalHandler((long) AcdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM);
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SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
Description: This method provides a C++ application with the ability to set the callback function that is called when a connection up event is fired from a ServiceMonitor object. Syntax: SMS->SetConnectionUpHandler((long) ServiceConnectionUp) Parameters: Parameter long Description A pointer to a function.
void (*pfnConnectionUpHandler)(int iMonitorId, long lUserArg); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAcdDataArrivalHandler((long) AcdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler);
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SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetChatDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when Chat statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetChatDataArrivalHandler((long) ChatDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnChatDataArrivalHandler)(IDispatch* pChatData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink));
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SMS->SetChatDataArrivalHandler((long) ChatDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetAmdDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when AMD statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetAmdDataArrivalHandler((long) AmdDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnAmdDataArrivalHandler)(IDispatch* pAmdData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try {
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IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAmdDataArrivalHandler((long) AmdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetFeedApplicationDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when FeedApplication statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetFeedApplicationDataArrivalHandler((long) FeedApplicationDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnFeedApplicationDataArrivalHandler)(IDispatch* pFeedApplicationData, int iMonitorId); VB Sample: Not applicable.
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C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetFeedApplicationDataArrivalHandler((long) FeedApplicationDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetFeedApplicationQueueDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when FeedApplicationQueue statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetFeedApplicationQueueDataArrivalHandler((long) FeedApplicationQueueDataArrival)
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void (*pfnFeedApplicationQueueDataArrivalHandler)(IDispatch* pFeedApplicationQueueData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetFeedApplicationQueueDataArrivalHandler ((long) FeedApplicationQueueDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetAmdSelfServiceSummaryDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when AmdSelfServiceSummary statistical data events are fired from a ServiceMonitor object.
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Syntax: SMS->SetAmdSelfServiceSummaryDataArrivalHandler ((long) AmdSelfServiceSummaryDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnAmdSelfServiceSummaryDataArrivalHandler) (IDispatch* pAmdSelfServiceSummaryData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAmdSelfServiceSummaryDataArrivalHandler ((long) AmdSelfServiceSummaryDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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SetAmdReviewSummaryDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when AmdReviewSummary statistical data events are fired from a ServiceMonitor object. Syntax: SMS->SetAmdReviewSummaryDataArrivalHandler ((long) AmdReviewSummaryDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnAmdReviewSummaryDataArrivalHandler)(IDispatch* pAmdReviewSummaryData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAmdReviewSummaryDataArrivalHandler ((long) AmdReviewSummaryDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here }
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catch (_com_error& Error) { } CoUninitialize();
Description: This method provides a C++ application with the ability to stop receiving events fired from a ServiceMonitor object. Syntax: SMS->StopListeningToEvents() Parameters: None VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { IServiceMonitorPtr SM(__uuidof(ServiceMonitor)); IServiceMonitorEventSinkPtr SMS(__uuidof(ServiceMonitorEventSink)); SMS->SetAcdDataArrivalHandler((long) AcdDataArrival); SMS->SetConnectionUpHandler((long) ConnectionUpHandler); SMS->SetConnectionDownHandler((long) ConnectionDownHandler); SMS->ListenToEvents(SM); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here SMS->StopListeningToEvents(); }
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catch (_com_error& Error) { } CoUninitialize(); See Also: "ListenToEvents"
TableMonitorEventSink
ListenToEvents
Description: This method provides a C++ application with the ability to receive events fired from a TableMonitor object. Syntax: TMS->ListenToEvents(TM) Parameters: Parameter TableMonitorInterface Description An interface pointer to a TableMonitor object from which you will receive events.
VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { ITableMonitorPtr TM(__uuidof(TableMonitor)); ITableMonitorEventSinkPtr TMS(__uuidof(TableMonitorEventSink)); TMS->SetTableDataArrivalHandler((long) TableDataArrival); TMS->SetConnectionUpHandler((long) ConnectionUpHandler);
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TMS->SetConnectionDownHandler((long) ConnectionDownHandler); TMS->ListenToEvents(TM); TM->MonitorId = 1; TM->UserArgument = (long)TM; TM->StartMessagePump(); TM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize(); See Also: "StopListeningToEvents"
SetTableDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when table statistical data events are fired from a TableMonitor object. Syntax: TMS->SetTableDataArrivalHandler((long) TableDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnTableDataArrivalHandler)(IDispatch* pTableData, int iMonitorId); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try
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{ ITableMonitorPtr TM(__uuidof(TableMonitor)); ITableMonitorEventSinkPtr TMS(__uuidof(TableMonitorEventSink)); TMS->SetTableDataArrivalHandler((long) TableDataArrival); TMS->SetConnectionUpHandler((long) ConnectionUpHandler); TMS->SetConnectionDownHandler((long) ConnectionDownHandler); TMS->ListenToEvents(TM); TM->MonitorId = 1; TM->UserArgument = (long)TM; TM->StartMessagePump(); TM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
SetTableNotifyDataArrivalHandler
Description: This method provides a C++ application with the ability to set the callback function that is called when Table Notification statistical data events are fired from an TableMonitor object. Syntax: TMS->SetTableNotifyDataArrivalHandler((long) NotifyDataArrival) Parameters: Parameter long Description A pointer to a function.
void (*pfnTableNotifyDataArrivalHandler)(IDispatch* pNotifyData, int iMonitorId); VB Sample: Not applicable.
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C++ Sample: CoInitialize(NULL); try { ITableMonitorPtr TM(__uuidof(TableMonitor)); ITableMonitorEventSinkPtr TMS(__uuidof(TableMonitorEventSink)); TMS->SetTableNotifyDataArrivalHandler((long) NotifyDataArrival); TMS->SetConnectionUpHandler((long) ConnectionUpHandler); TMS->SetConnectionDownHandler((long) ConnectionDownHandler); TMS->ListenToEvents(TM); TM->MonitorId = 1; TM->UserArgument = (long)TM; TM->StartMessagePump(); TM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
Description: This method provides a C++ application with the ability to set the callback function that is called when a connection down event is fired from a TableMonitor object. Syntax: TMS->SetConnectionDownHandler((long) TableConnectionDown) Parameters: Parameter long Description A pointer to a function.
void (*pfnConnectionDownHandler)(int iMonitorId, long lUserArg, int iStatus); iStatus values:
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UNABLE_TO_CONNECT The CenterCord or Proxy Server is down. The monitor object will continue to try to connect every five seconds. AUTHENTICATION_FAILURE The version of the client is incompatible with the version of the server. Install the version of the client compatible with the server before running the application again. [not sure of formatting] VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { ITableMonitorPtr TM(__uuidof(TableMonitor)); ITableMonitorEventSinkPtr TMS(__uuidof(TableMonitorEventSink)); TMS->SetTableDataArrivalHandler((long) TableDataArrival); TMS->SetConnectionUpHandler((long) ConnectionUpHandler); TMS->SetConnectionDownHandler((long) ConnectionDownHandler); TMS->ListenToEvents(TM); TM->MonitorId = 1; TM->UserArgument = (long)TM; TM->StartMessagePump(); TM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
Description: This method provides a C++ application with the ability to set the callback function that is called when a connection up event is fired from a TableMonitor object.
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Syntax: TMS->SetConnectionUpHandler((long) TableConnectionUp) Parameters: Parameter long Description A pointer to a function.
void (*pfnConnectionUpHandler)(int iMonitorId, long lUserArg); VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { ITableMonitorPtr TM(__uuidof(TableMonitor)); ITableMonitorEventSinkPtr TMS(__uuidof(TableMonitorEventSink)); TMS->SetTableDataArrivalHandler((long) TableDataArrival); TMS->SetConnectionUpHandler((long) ConnectionUpHandler); TMS->SetConnectionDownHandler((long) ConnectionDownHandler); TMS->ListenToEvents(TM); TM->MonitorId = 1; TM->UserArgument = (long)TM; TM->StartMessagePump(); TM->Connect(0,"Ethernet"); SM->MonitorId = 1; SM->UserArgument = (long)SM; SM->StartMessagePump(); SM->Connect(0,"Ethernet"); Add custom code here } catch (_com_error& Error) { } CoUninitialize();
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Description: This method provides a C++ application with the ability to stop receiving events fired from a TableMonitor object. Syntax: TMS->StopListeningToEvents() Parameters: None VB Sample: Not applicable. C++ Sample: CoInitialize(NULL); try { ITableMonitorPtr TM(__uuidof(TableMonitor)); ITableMonitorEventSinkPtr TMS(__uuidof(TableMonitorEventSink)); TMS->SetTableDataArrivalHandler((long) TableDataArrival); TMS->SetConnectionUpHandler((long) ConnectionUpHandler); TMS->SetConnectionDownHandler((long) ConnectionDownHandler); TMS->ListenToEvents(TM); TM->MonitorId = 1; TM->UserArgument = (long)TM; TM->StartMessagePump(); TM->Connect(0,"Ethernet"); SM->Connect(0,"Ethernet"); Add custom code here TMS->StopListeningToEvents(); } catch (_com_error& Error) { } CoUninitialize(); See Also: "ListenToEvents"
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Chapter 5
Data Interfaces
The Data Interfaces are passed through the event handlers to provide you with statistical data. These objects have many properties that give you access to the data stored within them. The following classes are found within the data interfaces: AcdData AgdData AgentData AmdData AmdSummaryByQueueData AodData ChatData CtiData DistListMailQueueData FeedApplicationData FeedApplicationData IvrData NotificationData TableData WorkgroupData
AcdData
The properties of the AcdData class are described in the following subsections.
AgentsInActive
Description: This property returns the current number of agents in the state of Active for the service specified by the acquired AcdData object. Aspect Software Confidential OSMS API Reference Guide
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Syntax: IntegerValue = AcdData.AgentsInActive Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival (ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInActive) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInActive = pAcdDataPtr->AgentsInActive; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInActive: %d\n", iMonitorId,siServiceId,siAgentsInActive); }
AgentsInHold
Description: This property returns the current number of agents in the state of Hold for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInHold
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Data Interfaces | 53
Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInHold) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInHold = pAcdDataPtr->AgentsInHold; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInHold: %d\n", iMonitorId,siServiceId,siAgentsInHold); }
AgentsInIdle
Description: This property returns the current number of agents in the state of Idle for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInIdle Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long)
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Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInIdle) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInIdle = pAcdDataPtr->AgentsInIdle; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInIdle: %d\n", iMonitorId,siServiceId,siAgentsInIdle); }
AgentsInInternal
Description: This property returns the current number of agents in the state of Internal for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInInternal Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInInternal) Set AcdDataObject = Nothing End Sub
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C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInInternal = pAcdDataPtr->AgentsInInternal; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInInternal: %d\n", iMonitorId,siServiceId,siAgentsInInternal); }
AgentsInManual
Description: This property returns the current number of agents in the state of Manual for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInManual Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInManual) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInManual = pAcdDataPtr->AgentsInManual; short siServiceId = pAcdDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t AgentsInManual: %d\n", iMonitorId,siServiceId,siAgentsInManual); }
AgentsInNotReady
Description: This property returns the current number of agents in a state of Not Ready for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInNotReady Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInNotReady) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInNotReady = pAcdDataPtr->AgentsInNotReady; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInNotReady: %d\n", iMonitorId,siServiceId,siAgentsInNotReady); }
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AgentsInOther
Description: This property returns the current number of agents in a state of Other for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInOther Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInOther) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInOther = pAcdDataPtr->AgentsInOther; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInOther: %d\n", iMonitorId,siServiceId,siAgentsInOther); }
AgentsInPreview
Description: This property returns the current number of agents in a state of Preview for the service specified by the acquired AcdData object.
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Syntax: IntegerValue = AcdData.AgentsInPreview Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInPreview) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInPreview = pAcdDataPtr->AgentsInPreview; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInPreview: %d\n", iMonitorId,siServiceId,siAgentsInPreview); }
AgentsInWrap
Description: This property returns the current number of agents in a state of Wrap for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsInWrap Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsInWrap) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInWrap = pAcdDataPtr->AgentsInWrap; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInWrap: %d\n", iMonitorId,siServiceId,siAgentsInWrap); }
AgentsLoggedIn
Description: This property returns the current number of agents in a state of Logged In for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.AgentsLoggedIn Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AgentsLoggedIn)
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Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsLoggedIn = pAcdDataPtr->AgentsLoggedIn; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsLoggedIn: %d\n", iMonitorId,siServiceId,siAgentsLoggedIn); }
Application
Description: This property returns the current application to which the service specified by the acquired AcdData object belongs. Syntax: StringValue = AcdData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = AcdDataObject.Application Set AcdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString);
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for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; char szApplication[81]; ConvertBSTRToSTR(pAcdDataPtr->Application,szApplication); short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.ApplicationId) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) {
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IAcdDataPtr pAcdDataPtr = pAcdData; short siApplicationId = pAcdDataPtr->ApplicationId; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
AvgAgentActiveTime
Description: This property returns the average amount of time all agents have been in the state of Active for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.AvgAgentActiveTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AvgAgentActiveTime) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iAvgAgentActiveTime = pAcdDataPtr->AvgAgentActiveTime; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentActiveTime: %d\n", iMonitorId,siServiceId,iAvgAgentActiveTime); }
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AvgAgentIdleTime
Description: This property returns the average amount of time all agents have been in the state of Idle for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.AvgAgentIdleTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AvgAgentIdleTime) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iAvgAgentIdleTime = pAcdDataPtr->AvgAgentIdleTime; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentIdleTime: %d\n", iMonitorId,siServiceId,iAvgAgentIdleTime); }
AvgAgentWrapTime
Description: This property returns the average amount of time all agents have been in the state of Wrap for the service specified by the acquired AcdData object.
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Syntax: LongValue = AcdData.AvgAgentWrapTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AvgAgentWrapTime) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iAvgAgentWrapTime = pAcdDataPtr->AvgAgentWrapTime; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentWrapTime: %d\n", iMonitorId,siServiceId,iAvgAgentWrapTime); }
AvgSpeedOfAnswer
Description: This property returns the average amount of time it takes for a customer to pick up the phone for the service specified by the acquired AcdData object. Syntax: FloatValue = AcdData.AvgSpeedOfAnswer Property Type: VB: float C++: float
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VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AvgSpeedOfAnswer) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; float fAvgSpeedOfAnswer = pAcdDataPtr->AvgSpeedOfAnswer; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgSpeedOfAnswer: %d\n", iMonitorId,siServiceId,fAvgSpeedOfAnswer); }
AvgTimeInQueue
Description: This property returns the average amount of time a call stays in the queue before being processed for the service specified by the acquired AcdData object. Syntax: FloatValue = AcdData.AvgTimeInQueue Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AvgTimeInQueue)
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Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; float fAvgTimeInQueue = pAcdDataPtr->AvgTimeInQueue; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeInQueue: %d\n", iMonitorId,siServiceId,fAvgTimeInQueue); }
AvgTimeToAbandon
Description: This property returns the average amount of time it takes for a customer to hang up the phone while waiting in queue for the service specified by the acquired AcdData object. Syntax: FloatValue = AcdData.AvgTimeToAbandon Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.AvgTimeToAbandon) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData;
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float fAvgTimeToAbandon = pAcdDataPtr->AvgTimeToAbandon; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeToAbandon: %d\n", iMonitorId,siServiceId,fAvgTimeToAbandon); }
CallsAbandonedBeforeQueue
Description: This property returns the amount of calls that have been terminated before being placed in the queue for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsAbandonedBeforeQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsAbandonedBeforeQueue) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsAbandonedBeforeQueue = pAcdDataPtr->CallsAbandonedBeforeQueue; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAbandonedBeforeQueue: %d\n",iMonitorId,siServiceId,iCallsAbandonedBeforeQueue); }
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CallsAbandonedInQueue
Description: This property returns the amount of calls terminated by customer after being placed in the queue for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsAbandonedInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsAbandonedInQueue) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsAbandonedInQueue = pAcdDataPtr->CallsAbandonedInQueue; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAbandonedInQueue: %d\n",iMonitorId,siServiceId,iCallsAbandonedInQueue); }
CallsAnswered
Description: This property returns the amount of calls that have been answered for the service specified by the acquired AcdData object.
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Syntax: LongValue = AcdData.CallsAnswered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsAnswered) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsAnswered = pAcdDataPtr->CallsAnswered; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAnswered: %d\n", iMonitorId,siServiceId,iCallsAnswered); }
CallsInProgress
Description: This property returns the amount of calls currently in progress for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsInProgress Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsInProgress) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsInProgress = pAcdDataPtr->CallsInProgress; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInProgress: %d\n", iMonitorId,siServiceId,iCallsInProgress); }
CallsInQueue
Description: This property returns the amount of calls currently in queue for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsInQueue)
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Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsInQueue = pAcdDataPtr->CallsInQueue; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInQueue: %d\n", iMonitorId,siServiceId,iCallsInQueue); }
CallsInVoiceMail
Description: This property returns the amount of calls currently in voice mail for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsInVoiceMail Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsInVoiceMail) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData;
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int iCallsInVoiceMail = pAcdDataPtr->CallsInVoiceMail; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInVoiceMail: %d\n", iMonitorId,siServiceId,iCallsInVoiceMail); }
CallsOffered
Description: This property returns the amount of calls that have been offered the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsOffered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsOffered) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsOffered = pAcdDataPtr->CallsOffered; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOffered: %d\n", iMonitorId,siServiceId,iCallsOffered); }
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CallsOverflowed
Description: This property returns the amount of calls that have been overflowed for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsOverflowed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsOverflowed) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsOverflowed = pAcdDataPtr->CallsOverflowed; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOverflowed: %d\n", iMonitorId,siServiceId,iCallsOverflowed); }
CallsRejected
Description: This property returns the amount of calls that have been rejected for the service specified by the acquired AcdData object.
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Syntax: LongValue = AcdData.CallsRejected Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsRejected) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsRejected = pAcdDataPtr->CallsRejected; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRejected: %d\n", iMonitorId,siServiceId,iCallsRejected); }
CallsRerouted
Description: This property returns the amount of calls that have been rerouted for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsRerouted Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsRerouted) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsRerouted = pAcdDataPtr->CallsRerouted; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRerouted: %d\n", iMonitorId,siServiceId,iCallsRerouted); }
CallsServicedWithinServiceLevel
Description: This property returns the amount of calls serviced within the target queue time for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsServicedWithinServiceLevel Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsServicedWithinServiceLevel)
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Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsServicedWithinServiceLevel = pAcdDataPtr-> CallsServicedWithinServiceLevel; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsServicedWithinServiceLevel: %d\n",iMonitorId, siServiceId,iCallsServicedWithinServiceLevel); }
CallsTransferredToAgent
Description: This property returns the amount of calls transferred to an agent for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsTransferredToAgent Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsTransferredToAgent) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) {
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IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsTransferredToAgent = pAcdDataPtr->CallsTransferredToAgent; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToAgent: %d\n",iMonitorId,siServiceId,iCallsTransferredToAgent); }
CallsTransferredToExternal
Description: This property returns the amount of calls transferred to an external source for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsTransferredToExternal Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsTransferredToExternal) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsTransferredToExternal = pAcdDataPtr-> CallsTransferredToExternal; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToExternal: %d\n",iMonitorId,siServiceId,iCallsTransferredToExternal); }
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CallsTransferredToService
Description: This property returns the amount of calls transferred to another service for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.CallsTransferredToService Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CallsTransferredToService) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCallsTransferredToService = pAcdDataPtr-> CallsTransferredToService; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToService: %d\n",iMonitorId,siServiceId,iCallsTransferredToService); }
CurrentLongestQueueWaitSeconds
Description: This property returns the current high-water mark for queue wait time for the service specified by the acquired AcdData object.
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Syntax: LongValue = AcdData.CurrentLongestQueueWaitSeconds Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.CurrentLongestQueueWaitSeconds) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iCurrentLongestQueueWaitSeconds = pAcdDataPtr-> CurrentLongestQueueWaitSeconds; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CurrentLongestQueueWaitSeconds: %d\n",iMonitorId,siServiceId, iCurrentLongestQueueWaitSeconds); }
MaxCallsInQueue
Description: This property returns the high-water mark for the number of calls in queue for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.MaxCallsInQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.MaxCallsInQueue) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iMaxCallsInQueue = pAcdDataPtr->MaxCallsInQueue; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxCallsInQueue: %d\n", iMonitorId,siServiceId,iMaxCallsInQueue); }
MaxWaitInQueue
Description: This property returns the high-water mark for the wait time in queue for the service specified by the acquired AcdData object. Syntax: LongValue = AcdData.MaxWaitInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long)
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Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.MaxWaitInQueue) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; int iMaxWaitInQueue = pAcdDataPtr->MaxWaitInQueue; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxWaitInQueue: %d\n", iMonitorId,siServiceId,iMaxWaitInQueue); }
Occupancy
Description: This property returns agents productive time for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.Occupancy Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.Occupancy) Set AcdDataObject = Nothing End Sub
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C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siOccupancy = pAcdDataPtr->Occupancy; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Occupancy: %d\n", iMonitorId,siServiceId,siOccupancy); }
PercentServiceWithinServiceLevel
Description: This property returns the quotient of CallsServicedWithinServiceLevel by CallsOffered for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.PercentServiceWithinServiceLevel Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.PercentServiceWithServiceLevel) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; float fPercentServiceWithinServiceLevel = pAcdDataPtr-> PercentServiceWithinServiceLevel; short siServiceId = pAcdDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t PercentServiceWithinServiceLevel: %d\n",iMonitorId, siServiceId,fPercentServiceWithinServiceLevel); }
Service
Description: This property returns the name of the service for the service specified by the acquired AcdData object. Syntax: StringValue = AcdData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = AcdDataObject.Service Set AcdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData;
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char szService[81]; ConvertBSTRToSTR(pAcdDataPtr->Service,szService); short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.ServiceId) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
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ServiceType
Description: This property returns the name of the service type for the service specified by the acquired AcdData object. Syntax: StringValue = AcdData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = AcdDataObject.ServiceType Set AcdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; char szServiceType[81]; ConvertBSTRToSTR(pAcdDataPtr->ServiceType,szServiceType); short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
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ServiceTypeId
Description: This property returns the service-type ID for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.ServiceTypeId) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siServiceTypeId = pAcdDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.StartTimeMilitary
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.StartTimeMilitary) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siStartTimeMilitary = pAcdDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
Status
Description: This property returns the name of the current status for the service specified by the acquired AcdData object. Syntax: StringValue = AcdData.Status Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData
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Set AcdDataObject = AcdData MSF.Text = AcdDataObject.Status Set AcdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; char szStatus[81]; ConvertBSTRToSTR(pAcdDataPtr->Status,szStatus); short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.StatusId Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.StatusId) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siStatusId = pAcdDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
StopTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired AcdData object. Syntax: IntegerValue = AcdData.StopTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AcdDataArrival(ByVal AcdData As Object, ByVal MonitorId As Long) Dim AcdDataObject As CCPROOSMSCLIENTLib.AcdData Set AcdDataObject = AcdData MSF.Text = Str(AcdDataObject.StopTimeMilitary) Set AcdDataObject = Nothing End Sub
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C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siStopTimeMilitary = pAcdDataPtr->StopTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StopTimeMilitary %d\n", iMonitorId,siServiceId,siStopTimeMilitary); }
GetAcdData
Description: This method returns a raw pointer to the data stored in the AcdData component. Syntax: AcdData->GetAcdData((long) &pAcdStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; DAcdStatistics* pAcdStats; pAcdDataPtr->GetAcdData((long)&pAcdStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAcdStats->siServiceId); } Description A casted pointer to a DAcdStatistics structure.
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AgdData
The properties of the AgdData class are described in the following subsections.
AgentsInActive
Description: This property returns the current number of agents in the state of Active for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInActive Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival (ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInActive) Set AcdDataObject = Nothing End Sub C++ Sample: void AcdDataArrival(IDispatch* pAcdData, int iMonitorId) { IAcdDataPtr pAcdDataPtr = pAcdData; short siAgentsInActive = pAcdDataPtr->AgentsInActive; short siServiceId = pAcdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInActive: %d\n", iMonitorId,siServiceId,siAgentsInActive); }
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AgentsInHold
Description: This property returns the current number of agents in the state of Hold for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInHold Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInHold) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsInHold = pAgdDataPtr->AgentsInHold; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInHold: %d\n", iMonitorId,siServiceId,siAgentsInHold); }
AgentsInIdle
Description: This property returns the current number of agents in the state of Idle for the service specified by the acquired AgdData object.
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Syntax: IntegerValue = AgdData.AgentsInIdle Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInIdle) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsInIdle = pAgdDataPtr->AgentsInIdle; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInIdle: %d\n", iMonitorId,siServiceId,siAgentsInIdle); }
AgentsInInternal
Description: This property returns the current number of agents in the state of Internal for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInInternal Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInInternal) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsInInternal = pAgdDataPtr->AgentsInInternal; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInInternal: %d\n", iMonitorId,siServiceId,siAgentsInInternal); }
AgentsInManual
Description: This property returns the current number of agents in the state of Manual for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInManual Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInManual)
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Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsInManual = pAgdDataPtr->AgentsInManual; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInManual: %d\n", iMonitorId,siServiceId,siAgentsInManual); }
AgentsInNotReady
Description: This property returns the current number of agents in a state of Not Ready for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInNotReady Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInNotReady) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData;
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short siAgentsInNotReady = pAgdDataPtr->AgentsInNotReady; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInNotReady: %d\n", iMonitorId,siServiceId,siAgentsInNotReady); }
AgentsInOther
Description: This property returns the current number of agents in a state of Other for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInOther Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInOther) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsInOther = pAgdDataPtr->AgentsInOther; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInOther: %d\n", iMonitorId,siServiceId,siAgentsInOther); }
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AgentsInWrap
Description: This property returns the current number of agents in a state of Wrap for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.AgentsInWrap Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsInWrap) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsInWrap = pAgdDataPtr->AgentsInWrap; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInWrap: %d\n", iMonitorId,siServiceId,siAgentsInWrap); }
AgentsLoggedIn
Description: This property returns the current number of agents in a state of Logged In for the service specified by the acquired AgdData object.
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Syntax: IntegerValue = AgdData.AgentsLoggedIn Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AgentsLoggedIn) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siAgentsLoggedIn = pAgdDataPtr->AgentsLoggedIn; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsLoggedIn: %d\n", iMonitorId,siServiceId,siAgentsLoggedIn); }
Application
Description: This property returns the current application to which the service specified by the acquired AgdData object belongs. Syntax: StringValue = AgdData.Application Property Type: VB: string C++: BSTR
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VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = AgdDataObject.Application Set AgdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; char szApplication[81]; ConvertBSTRToSTR(pAgdDataPtr->Application,szApplication); short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.ApplicationId
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.ApplicationId) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siApplicationId = pAgdDataPtr->ApplicationId; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
AvgAgentActiveTime
Description: This property returns the average amount of time all agents have been in the state of Active for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.AvgAgentActiveTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long)
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Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AvgAgentActiveTime) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iAvgAgentActiveTime = pAgdDataPtr->AvgAgentActiveTime; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentActiveTime: %d\n", iMonitorId,siServiceId,iAvgAgentActiveTime); }
AvgAgentIdleTime
Description: This property returns the average amount of time all agents have been in the state of Idle for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.AvgAgentIdleTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AvgAgentIdleTime) Set AgdDataObject = Nothing End Sub
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C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iAvgAgentIdleTime = pAgdDataPtr->AvgAgentIdleTime; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentIdleTime: %d\n", iMonitorId,siServiceId,iAvgAgentIdleTime); }
AvgAgentWrapTime
Description: This property returns the average amount of time all agents have been in the state of Wrap for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.AvgAgentWrapTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AvgAgentWrapTime) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iAvgAgentWrapTime = pAgdDataPtr->AvgAgentWrapTime; short siServiceId = pAgdDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t AvgAgentWrapTime: %d\n", iMonitorId,siServiceId,iAvgAgentWrapTime); }
AvgSpeedOfAnswer
Description: This property returns the average amount of time it takes for a customer to pick up the phone for the service specified by the acquired AgdData object. Syntax: FloatValue = AgdData.AvgSpeedOfAnswer Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AvgSpeedOfAnswer) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; float fAvgSpeedOfAnswer = pAgdDataPtr->AvgSpeedOfAnswer; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgSpeedOfAnswer: %d\n", iMonitorId,siServiceId,fAvgSpeedOfAnswer); }
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AvgTimeInQueue
Description: This property returns the average amount of time a call stays in the queue before being processed for the service specified by the acquired AgdData object. Syntax: FloatValue = AgdData.AvgTimeInQueue Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AvgTimeInQueue) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; float fAvgTimeInQueue = pAgdDataPtr->AvgTimeInQueue; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeInQueue: %d\n", iMonitorId,siServiceId,fAvgTimeInQueue); }
AvgTimeToAbandon
Description: This property returns the average amount of time it takes for a customer to hang up the phone while waiting in queue for the service specified by the acquired AgdData object.
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Syntax: FloatValue = AgdData.AvgTimeToAbandon Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.AvgTimeToAbandon) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; float fAvgTimeToAbandon = pAgdDataPtr->AvgTimeToAbandon; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeToAbandon: %d\n", iMonitorId,siServiceId,fAvgTimeToAbandon); }
CallsAnswered
Description: This property returns the amount of calls that have been answered for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsAnswered Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsAnswered) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsAnswered = pAgdDataPtr->CallsAnswered; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAnswered: %d\n", iMonitorId,siServiceId,iCallsAnswered); }
CallsInQueue
Description: This property returns the amount of calls currently in queue for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsInQueue)
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Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsInQueue = pAgdDataPtr->CallsInQueue; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInQueue: %d\n", iMonitorId,siServiceId,iCallsInQueue); }
CallsOffered
Description: This property returns the amount of calls that have been offered the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsOffered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsOffered) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData;
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int iCallsOffered = pAgdDataPtr->CallsOffered; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOffered: %d\n", iMonitorId,siServiceId,iCallsOffered); }
CallsOverflowed
Description: This property returns the amount of calls that have been overflowed for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsOverflowed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsOverflowed) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsOverflowed = pAgdDataPtr->CallsOverflowed; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOverflowed: %d\n", iMonitorId,siServiceId,iCallsOverflowed); }
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CallsRejected
Description: This property returns the amount of calls that have been rejected for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsRejected Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsRejected) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsRejected = pAgdDataPtr->CallsRejected; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRejected: %d\n", iMonitorId,siServiceId,iCallsRejected); }
CallsRerouted
Description: This property returns the amount of calls that have been rerouted for the service specified by the acquired AgdData object.
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Syntax: LongValue = AgdData.CallsRerouted Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsRerouted) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsRerouted = pAgdDataPtr->CallsRerouted; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRerouted: %d\n", iMonitorId,siServiceId,iCallsRerouted); }
Description: This property returns the amount of calls serviced within the target queue time for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsServicedWithinServiceLevel Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsServicedWithinServiceLevel) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsServicedWithinServiceLevel = pAgdDataPtr-> CallsServicedWithinServiceLevel; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsServicedWithinServiceLevel: %d\n",iMonitorId, siServiceId,iCallsServicedWithinServiceLevel); }
Description: This property returns the amount of calls transferred to an agent for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsTransferredToAgent Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData
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MSF.Text = Str(AgdDataObject.CallsTransferredToAgent) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsTransferredToAgent = pAgdDataPtr->CallsTransferredToAgent; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToAgent: %d\n",iMonitorId,siServiceId,iCallsTransferredToAgent); }
Description: This property returns the amount of calls transferred to another service for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CallsTransferredToService Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CallsTransferredToService) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) {
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IAgdDataPtr pAgdDataPtr = pAgdData; int iCallsTransferredToService = pAgdDataPtr-> CallsTransferredToService; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToService: %d\n",iMonitorId,siServiceId,iCallsTransferredToService); }
Description: This property returns the current high-water mark for queue wait time for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.CurrentLongestQueueWaitSeconds Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.CurrentLongestQueueWaitSeconds) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iCurrentLongestQueueWaitSeconds = pAgdDataPtr-> CurrentLongestQueueWaitSeconds; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CurrentLongestQueueWaitSeconds: %d\n",iMonitorId,siServiceId,
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iCurrentLongestQueueWaitSeconds); }
MaxCallsInQueue
Description: This property returns the high-water mark for the number of calls in queue for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.MaxCallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.MaxCallsInQueue) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iMaxCallsInQueue = pAgdDataPtr->MaxCallsInQueue; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxCallsInQueue: %d\n", iMonitorId,siServiceId,iMaxCallsInQueue); }
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MaxWaitInQueue
Description: This property returns the high-water mark for the wait time in queue for the service specified by the acquired AgdData object. Syntax: LongValue = AgdData.MaxWaitInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.MaxWaitInQueue) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; int iMaxWaitInQueue = pAgdDataPtr->MaxWaitInQueue; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxWaitInQueue: %d\n", iMonitorId,siServiceId,iMaxWaitInQueue); }
Occupancy
Description: This property returns agents productive time for the service specified by the acquired AgdData object.
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Syntax: IntegerValue = AgdData.Occupancy Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.Occupancy) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siOccupancy = pAgdDataPtr->Occupancy; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Occupancy: %d\n", iMonitorId,siServiceId,siOccupancy); }
Description: This property returns the quotient of CallsServicedWithinServiceLevel by CallsOffered for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.PercentServiceWithinServiceLevel Property Type: VB: float 9C++: float
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VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.PercentServiceWithServiceLevel) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; float fPercentServiceWithinServiceLevel = pAgdDataPtr-> PercentServiceWithinServiceLevel; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t PercentServiceWithinServiceLevel: %d\n",iMonitorId, siServiceId,fPercentServiceWithinServiceLevel); }
Service
Description: This property returns the name of the service for the service specified by the acquired AgdData object. Syntax: StringValue = AgdData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData
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MSF.Text = AgdDataObject.Service Set AgdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; char szService[81]; ConvertBSTRToSTR(pAgdDataPtr->Service,szService); short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData
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Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.ServiceId) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceType
Description: This property returns the name of the service type for the service specified by the acquired AgdData object. Syntax: StringValue = AgdData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = AgdDataObject.ServiceType Set AgdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) {
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int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; char szServiceType[81]; ConvertBSTRToSTR(pAgdDataPtr->ServiceType,szServiceType); short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
ServiceTypeId
Description: This property returns the service-type ID for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.ServiceTypeId) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId)
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{ IAgdDataPtr pAgdDataPtr = pAgdData; short siServiceTypeId = pAgdDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.StartTimeMilitary) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siStartTimeMilitary = pAgdDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
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Status
Description: This property returns the name of the current status for the service specified by the acquired AgdData object. Syntax: StringValue = AgdData.Status Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = AgdDataObject.Status Set AgdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; char szStatus[81]; ConvertBSTRToSTR(pAgdDataPtr->Status,szStatus); short siServiceId = pAgdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
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StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.StatusId) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siStatusId = pAgdDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
StopTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired AgdData object. Syntax: IntegerValue = AgdData.StopTimeMilitary
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AgdDataArrival(ByVal AgdData As Object, ByVal MonitorId As Long) Dim AgdDataObject As CCPROOSMSCLIENTLib.AgdData Set AgdDataObject = AgdData MSF.Text = Str(AgdDataObject.StopTimeMilitary) Set AgdDataObject = Nothing End Sub C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; short siStopTimeMilitary = pAgdDataPtr->StopTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StopTimeMilitary %d\n", iMonitorId,siServiceId,siStopTimeMilitary); }
GetAgdData
Description: This method returns a raw pointer to the data stored in the AgdData component. Syntax: AgdData->GetAgdData((long) &pAgdStatisticalStructure) Parameters: Parameter Long VB Sample: None Description A casted pointer to a DAgdStatistics structure.
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C++ Sample: void AgdDataArrival(IDispatch* pAgdData, int iMonitorId) { IAgdDataPtr pAgdDataPtr = pAgdData; DAgdStatistics* pAgdStats; pAgdDataPtr->GetAgdData((long)&pAgdStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAgdStats->siServiceId); }
AgentData
The properties of the AgentData class are described in the following subsections.
AcdCalls
Description: This property returns the amount of ACD type calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.AcdCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.AcdCalls) Set AgentDataObject = Nothing End Sub
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C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iAcdCalls = pAgentDataPtr->AcdCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t AcdCalls: %d\n", iMonitorId,iAgentIndex,iAcdCalls); }
AgdCalls
Description: This property returns the amount of AGD type calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.AgdCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.AgdCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iAgdCalls = pAgentDataPtr->AgdCalls; int iAgentIndex = pAgentDataPtr->AgentIndex;
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printf("MonitorId: %d \t AgentIndex: %d \t AgdCalls: %d\n", iMonitorId,iAgentIndex,iAgdCalls); }
ChatCalls
Description: This property returns the amount of Chat type calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.ChatCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ChatCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iChatCalls = pAgentDataPtr->ChatCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ChatCalls: %d\n", iMonitorId,iAgentIndex,iChatCalls); }
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EmailCalls
Description: This property returns the amount of Email type calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.EmailCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.EmailCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iEmailCalls = pAgentDataPtr->EmailCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t EmailCalls: %d\n", iMonitorId,iAgentIndex,iEmailCalls); }
ActiveSeconds
Description: This property returns the amount of seconds the agent has been active for the agent specified by the acquired AgentData object.
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Syntax: LongValue = AgentData.ActiveSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ActiveSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iActiveSeconds = pAgentDataPtr->ActiveSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ActiveSeconds: %d\n", iMonitorId,iAgentIndex,iActiveSeconds); }
AgentIndex
Description: This property returns the EnsemblePro internal index number of the agent for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.AgentIndex Property Type: VB: long C++: integer
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VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.AgentIndex) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t \n",iMonitorId, iAgentIndex); }
AodCalls
Description: This property returns the amount of AOD type calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.AodCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.AodCalls) Set AgentDataObject = Nothing End Sub
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C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iAcdCalls = pAgentDataPtr->AodCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t AodCalls: %d\n", iMonitorId,iAgentIndex,iAodCalls); }
Application
Description: This property returns the name of the application to which the service specified by the acquired AgentData object belongs. Syntax: StringValue = AgentData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.Application Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt];
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pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szApplication[81]; ConvertBSTRToSTR(pAgentDataPtr->Application,szApplication); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t Application: %s\n", iMonitorId,iAgentIndex,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ApplicationId) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siApplicationId = pAgentDataPtr->ApplicationId;
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int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ApplicationId: %d\n", iMonitorId,iAgentIndex,siApplicationId); }
ConferenceCalls
Description: This property returns the amount of Conference Calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.ConferenceCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ConferenceCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iConferenceCalls = pAgentDataPtr->ConferenceCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ConferenceCalls: %d\n", iMonitorId,iAgentIndex,iConferenceCalls); }
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ConsultationCalls
Description: This property returns the amount of Consultation Calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.ConsultationCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ConsultationCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iConsultationCalls = pAgentDataPtr->ConsultationCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ConsultationCalls: %d\n", iMonitorId,iAgentIndex,iConsultationCalls); }
CurrentServiceId
Description: This property returns the ID of the current service for the agent specified by the acquired AgentData object.
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Syntax: IntegerValue = AgentData.CurrentServiceId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.CurrentServiceId) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siCurrentServiceId = pAgentDataPtr->CurrentServiceId; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t CurrentServiceId: %d\n", iMonitorId, iAgentIndex,siCurrentServiceId); }
DidCalls
Description: This property returns the amount of DID Calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.DidCalls Property Type: VB: long C++: integer
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VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.DidCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iDidCalls = pAgentDataPtr->DidCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t DidCalls: %d\n", iMonitorId,iAgentIndex,iDidCalls); }
FirstName
Description: This property returns the first name of the agent specified by the acquired AgentData object. Syntax: StringValue = AgentData.FirstName Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.FirstName Set AgentDataObject = Nothing End Sub
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C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szFirstName[81]; ConvertBSTRToSTR(pAgentDataPtr->FirstName,szFirstName); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t FirstName: %s\n", iMonitorId,iAgentIndex,szFirstName); }
GetAgentData
Description: This method returns a raw pointer to the data stored in the AgentData component. Syntax: AgentData->GetAgentData((long) &pAgentStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { Description A casted pointer to a DAgentStatistics structure.
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IAgentDataPtr pAgentDataPtr = pAgentData; DAgentStatistics* pAgentStats; pAgentDataPtr->GetAgentData((long)&pAgentStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAgentStats->siServiceId); }
HeldCalls
Description: This property returns the amount of Held Calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.HeldCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.HeldCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iHeldCalls = pAgentDataPtr->HeldCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t HeldCalls: %d\n", iMonitorId,iAgentIndex,iHeldCalls); }
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HeldSeconds
Description: This property returns the amount of seconds the agent was on hold for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.HeldSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.HeldSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iHeldSeconds = pAgentDataPtr->HeldSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t HeldSeconds: %d\n", iMonitorId,iAgentIndex,iHeldSeconds); }
IdleSeconds
Description: This property returns the amount of seconds the agent was idle for the agent specified by the acquired AgentData object.
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Syntax: LongValue = AgentData.IdleSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.IdleSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iIdleSeconds = pAgentDataPtr->IdleSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t IdleSeconds: %d\n", iMonitorId,iAgentIndex,iIdleSeconds); }
InternalCalls
Description: This property returns the amount of Internal Calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.InternalCalls Property Type: VB: long C++: integer
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VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.InternalCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iInternalCalls = pAgentDataPtr->InternalCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t InternalCalls: %d\n", iMonitorId,iAgentIndex,iInternalCalls); }
InternalSeconds
Description: This property returns the amount of seconds the agent was on an internal call for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.InternalSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.InternalSeconds)
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Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iInternalSeconds = pAgentDataPtr->InternalSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t InternalSeconds: %d\n", iMonitorId,iAgentIndex,iInternalSeconds); }
LastDisposition
Description: This property returns the description of the disposition of the last call for the agent specified by the acquired AgentData object. Syntax: StringValue = AgentData.LastDisposition Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.LastDisposition Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString);
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for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szLastDisposition[81]; ConvertBSTRToSTR(pAgentDataPtr->LastDisposition,szLastDisposition); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t LastDisposition: %s\n", iMonitorId,iAgentIndex,szLastDisposition); }
LastDispositionId
Description: This property returns the ID of the disposition of the last call for the agent specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.LastDispositionId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.LastDispositionId) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) {
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IAgentDataPtr pAgentDataPtr = pAgentData; short siLastDispositionId = pAgentDataPtr->LastDispositionId; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t LastDispositionId: %d\n", iMonitorId,iAgentIndex,siLastDispositionId); }
LastName
Description: This property returns the last name of the agent specified by the acquired AgentData object. Syntax: StringValue = AgentData.LastName Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.LastName Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) {
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IAgentDataPtr pAgentDataPtr = pAgentData; char szLastName[81]; ConvertBSTRToSTR(pAgentDataPtr->LastName,szLastName); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t LastName: %s\n", iMonitorId,iAgentIndex,szLastName); }
LoggedInSeconds
Description: This property returns the amount of seconds the agent was logged in for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.LoggedInSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.LoggedInSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iInternalSeconds = pAgentDataPtr->LoggedInSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t LoggedInSeconds: %d\n", iMonitorId,iAgentIndex,iLoggedInSeconds); }
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ManualCalls
Description: This property returns the amount of Manual Calls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.ManualCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ManualCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iManualCalls = pAgentDataPtr->ManualCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ManualCalls: %d\n", iMonitorId,iAgentIndex,iManualCalls); }
ManualSeconds
Description: This property returns the amount of seconds the agent has been in Manual for the agent specified by the acquired AgentData object.
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Syntax: LongValue = AgentData.ManualSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ManualSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iManualSeconds = pAgentDataPtr->ManualSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ManualSeconds: %d\n", iMonitorId,iAgentIndex,iManualSeconds); }
MonitoringCalls
Description: This property returns the amount of MonitoringCalls made by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.MonitoringCalls Property Type: VB: long C++: integer
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VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.MonitoringCalls) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iMonitoringCalls = pAgentDataPtr->MonitoringCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t MonitoringCalls: %d\n", iMonitorId,iAgentIndex,iMonitoringCalls); }
NotReadySeconds
Description: This property returns the amount of seconds the agent was not ready to receive calls for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.NotReadySeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.NotReadySeconds)
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Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iNotReadySeconds = pAgentDataPtr->NotReadySeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t NotReadySeconds: %d\n", iMonitorId,iAgentIndex,iNotReadySeconds); }
NumberOfSales
Description: This property returns the amount of calls that ended in the disposition of 'Sales' for the agent specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.NumberOfSales Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.NumberOfSales) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData;
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short siNumberOfSales = pAgentDataPtr->NumberOfSales; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t NumberOfSales: %d\n", iMonitorId,iAgentIndex,siNumberOfSales); }
OtherSeconds
Description: This property returns the amount of seconds the agent was in an Other state for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.OtherSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.OtherSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iOtherSeconds = pAgentDataPtr->OtherSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t OtherSeconds: %d\n", iMonitorId,iAgentIndex,iOtherSeconds); }
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PreviewSeconds
Description: This property returns the amount of seconds the agent was in the state of Preview for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.PreviewSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.PreviewSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iPreviewSeconds = pAgentDataPtr->PreviewSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t PreviewSeconds: %d\n", iMonitorId,iAgentIndex,iPreviewSeconds); }
Service
Description: This property returns the description of the service to which the Agent specified by the acquired AgentData object is logged in.
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Syntax: StringValue = AgentData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.Service Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szService[81]; ConvertBSTRToSTR(pAgentDataPtr->Service,szService); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t Service: %s\n", iMonitorId,iAgentIndex,szService); }
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ServiceId
Description: This property returns the ID of the service for the agent specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ServiceId) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siServiceId = pAgentDataPtr->ServiceId; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ServiceId: %d\n", iMonitorId, iAgentIndex,siServiceId); }
ServiceType
Description: This property returns the description of the Service Type to which the agent specified by the acquired AgentData object belongs.
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Syntax: StringValue = AgentData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.ServiceType Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szServiceType[81]; ConvertBSTRToSTR(pAgentDataPtr->ServiceType,szServiceType); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ServiceType: %s\n", iMonitorId,iAgentIndex,szServiceType); }
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ServiceTypeId
Description: This property returns the ID of the service type to which the agent specified by the acquired AgentData object belongs. Syntax: IntegerValue = AgentData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.ServiceTypeId) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siServiceTypeId = pAgentDataPtr->ServiceTypeId; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t ServiceTypeId: %d\n", iMonitorId,iAgentIndex,siServiceTypeId); }
Station
Description: This property returns the station to which the agent specified by the acquired AgentData object belongs.
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Syntax: StringValue = AgentData.Station Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.Station Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szStation[81]; ConvertBSTRToSTR(pAgentDataPtr->Station,szStation); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t Station: %s\n", iMonitorId,iAgentIndex,szStation); }
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Status
Description: This property returns the description of the current Status of the agent specified by the acquired AgentData object. Syntax: StringValue = AgentData.Status Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.Status Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szStatus[81]; ConvertBSTRToSTR(pAgentDataPtr->Status,szStatus); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t Status: %s\n", iMonitorId,iAgentIndex,szStatus); }
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StatusId
Description: This property returns the ID of the current Status of the agent specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.StatusId) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siStatusId = pAgentDataPtr->StatusId; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t StatusId: %d\n", iMonitorId,iAgentIndex,siStatusId); }
StatusSeconds
Description: This property returns the amount of seconds the agent has been in their current state for the agent specified by the acquired AgentData object.
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Syntax: LongValue = AgentData.StatusSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.StatusSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iStatusSeconds = pAgentDataPtr->StatusSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t StatusSeconds: %d\n", iMonitorId, iAgentIndex,iStatusSeconds); }
StatusStartTimeMilitary
Description: This property returns the time the agent entered the current state, in military, for the agent specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.StatusStartTimeMilitary Property Type: VB: integer C++: short
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VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.StatusStartTimeMilitary) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siStatusId = pAgentDataPtr->StatusStartTimeMilitary; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t StatusStartTimeMilitary: %d\n",iMonitorId,iAgentIndex,siStatusStartTimeMilitary); }
TransferredCalls
Description: This property returns the amount of calls transferred by the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.TransferredCalls Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.TransferredCalls)
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Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iTransferredCalls = pAgentDataPtr->TransferredCalls; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t TransferredCalls: %d\n", iMonitorId,iAgentIndex,iTransferredCalls); }
UserId
Description: This property returns the user ID of the agent specified by the acquired AgentData object. Syntax: StringValue = AgentData.UserId Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.UserId Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString);
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for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szServiceType[81]; ConvertBSTRToSTR(pAgentDataPtr->UserId,szServiceType); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t UserId: %s\n", iMonitorId,iAgentIndex,szUserId); }
WorkGroup
Description: This property returns the description of the current Workgroup for the agent specified by the acquired AgentData object. Syntax: StringValue = AgentData.WorkGroup Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = AgentDataObject.WorkGroup Set AgentDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) {
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int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; char szWorkGroup[81]; ConvertBSTRToSTR(pAgentDataPtr->WorkGroup,szWorkGroup); int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t WorkGroup: %s\n", iMonitorId,iAgentIndex,szWorkGroup); }
WorkGroupId
Description: This property returns the workgroup ID for the agent specified by the acquired AgentData object. Syntax: IntegerValue = AgentData.WorkGroupId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.WorkGroupId) Set AgentDataObject = Nothing End Sub
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C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; short siWorkGroupId = pAgentDataPtr->WorkGroupId; int iAgentIndex = pAgentDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t WorkGroupId: %d\n", iMonitorId,iAgentIndex,siWorkGroupId); }
WrapSeconds
Description: This property returns the amount of seconds the agent was in the state of Wrap for the agent specified by the acquired AgentData object. Syntax: LongValue = AgentData.WrapSeconds Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentDataArrival(ByVal AgentData As Object, ByVal MonitorId As Long) Dim AgentDataObject As CCPROOSMSCLIENTLib.AgentData Set AgentDataObject = AgentData MSF.Text = Str(AgentDataObject.WrapSeconds) Set AgentDataObject = Nothing End Sub C++ Sample: void AgentDataArrival(IDispatch* pAgentData, int iMonitorId) { IAgentDataPtr pAgentDataPtr = pAgentData; int iWrapSeconds = pAgentDataPtr->WrapSeconds; int iAgentIndex = pAgentDataPtr->AgentIndex;
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printf("MonitorId: %d \t AgentIndex: %d \t WrapSeconds: %d\n", iMonitorId,iAgentIndex,iWrapSeconds); }
AmdData
The properties of the AmdData class are described in the following subsections.
AgentsInActive
Description: This property returns the current number of agents in the state of Active for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsInActive Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInActive) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsInActive = pAmdDataPtr->AgentsInActive; short siServiceId = pAmdDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t AgentsInActive: %d\n", iMonitorId,siServiceId,siAgentsInActive); }
AgentsInIdle
Description: This property returns the current number of agents in the state of Idle for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsInIdle Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInIdle) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsInIdle = pAmdDataPtr->AgentsInIdle; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInIdle: %d\n", iMonitorId,siServiceId,siAgentsInIdle); }
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AgentsInInternal
Description: This property returns the current number of agents in the state of Internal for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsInInternal Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInInternal) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsInInternal = pAmdDataPtr->AgentsInInternal; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInInternal: %d\n", iMonitorId,siServiceId,siAgentsInInternal); }
AgentsInManual
Description: This property returns the current number of agents in the state of Manual for the service specified by the acquired AmdData object.
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Syntax: IntegerValue = AmdData.AgentsInManual Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInManual) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsInManual = pAmdDataPtr->AgentsInManual; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInManual: %d\n", iMonitorId,siServiceId,siAgentsInManual); }
AgentsInNotReady
Description: This property returns the current number of agents in a state of Not Ready for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsInNotReady Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInNotReady) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsInNotReady = pAmdDataPtr->AgentsInNotReady; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInNotReady: %d\n", iMonitorId,siServiceId,siAgentsInNotReady); }
AgentsInOther
Description: This property returns the current number of agents in a state of Other for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsInOther Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInOther)
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Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsInOther = pAmdDataPtr->AgentsInOther; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInOther: %d\n", iMonitorId,siServiceId,siAgentsInOther); }
AgentsInWrap
Description: This property returns the current number of agents in a state of Wrap for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsInWrap Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsInWrap) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData;
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short siAgentsInWrap = pAmdDataPtr->AgentsInWrap; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInWrap: %d\n", iMonitorId,siServiceId,siAgentsInWrap); }
AgentsLoggedIn
Description: This property returns the current number of agents in a state of Logged In for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.AgentsLoggedIn Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AgentsLoggedIn) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siAgentsLoggedIn = pAmdDataPtr->AgentsLoggedIn; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsLoggedIn: %d\n", iMonitorId,siServiceId,siAgentsInLoggedIn); }
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Application
Description: This property returns the current application to which the service specified by the acquired AmdData object belongs. Syntax: StringValue = AmdData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = AmdDataObject.Application Set AmdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; char szApplication[81]; ConvertBSTRToSTR(pAmdDataPtr->Application,szApplication); short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
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ApplicationId
Description: This property returns the current application ID of the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.ApplicationId) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siApplicationId = pAmdDataPtr->ApplicationId; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
AvgAgentActiveTime
Description: This property returns the average amount of time all agents have been in the state of Active for the service specified by the acquired AmdData object.
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Syntax: LongValue = AmdData.AvgAgentActiveTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AvgAgentActiveTime) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iAvgAgentActiveTime = pAmdDataPtr->AvgAgentActiveTime; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentActiveTime: %d\n", iMonitorId,siServiceId,iAvgAgentActiveTime); }
AvgAgentIdleTime
Description: This property returns the average amount of time all agents have been in the state of Idle for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.AvgAgentIdleTime Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AvgAgentIdleTime) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iAvgAgentIdleTime = pAmdDataPtr->AvgAgentIdleTime; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentIdleTime: %d\n", iMonitorId,siServiceId,iAvgAgentIdleTime); }
AvgAgentWrapTime
Description: This property returns the average amount of time all agents have been in the state of Wrap for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.AvgAgentWrapTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AvgAgentWrapTime)
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Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iAvgAgentWrapTime = pAmdDataPtr->AvgAgentWrapTime; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentWrapTime: %d\n", iMonitorId,siServiceId,iAvgAgentWrapTime); }
AvgSpeedOfAnswer
Description: This property returns the average amount of time it takes for a customer to pick up the phone for the service specified by the acquired AmdData object. Syntax: FloatValue = AmdData.AvgSpeedOfAnswer Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AvgSpeedOfAnswer) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData;
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float fAvgSpeedOfAnswer = pAmdDataPtr->AvgSpeedOfAnswer; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgSpeedOfAnswer: %d\n", iMonitorId,siServiceId,fAvgSpeedOfAnswer); }
AvgTimeInQueue
Description: This property returns the average amount of time a call stays in the queue before being processed for the service specified by the acquired AmdData object. Syntax: FloatValue = AmdData.AvgTimeInQueue Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.AvgTimeInQueue) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; float fAvgTimeInQueue = pAmdDataPtr->AvgTimeInQueue; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeInQueue: %d\n", iMonitorId,siServiceId,fAvgTimeInQueue); }
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CallsAnswered
Description: This property returns the amount of calls that were answered for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CallsAnswered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsAnswered) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsAnswered = pAmdDataPtr->CallsAnswered; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAnswered: %d\n", iMonitorId,siServiceId,iCallsAnswered); }
CallsAutoResponded
Description: This property returns the total number of inbound e-mail messages responded by the natural language process for the service specified by the acquired AmdData object.
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Syntax: LongValue = AmdData.CallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsInQueue) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsInQueue = pAmdDataPtr->CallsInQueue; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInQueue: %d\n", iMonitorId,siServiceId,iCallsInQueue); }
CallsInQueue
Description: This property returns the amount of calls currently in queue for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CallsInQueue Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsInQueue) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsInQueue = pAmdDataPtr->CallsInQueue; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInQueue: %d\n", iMonitorId,siServiceId,iCallsInQueue); }
CallsOffered
Description: This property returns the amount of calls that were offered the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CallsOffered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsOffered)
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Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsOffered = pAmdDataPtr->CallsOffered; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOffered: %d\n", iMonitorId,siServiceId,iCallsOffered); }
CallsOverflowed
Description: This property returns the amount of calls that were overflowed for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CallsOverflowed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsOverflowed) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData;
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int iCallsOverflowed = pAmdDataPtr->CallsOverflowed; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOverflowed: %d\n", iMonitorId,siServiceId,iCallsOverflowed); }
CallsPendingProcessing
Description: This property returns the total number of e-mail messages waiting to be serviced by the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CallsPendingProcessing Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsPendingProcessing) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsPendingProcessing = pAmdDataPtr->CallsPendingProcessing; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsPendingProcessing: %d\n",iMonitorId,siServiceId, iCallsPendingProcessing); }
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CallsRerouted
Description: This property returns the amount of calls that were rerouted for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CallsRerouted Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsRerouted) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsRerouted = pAmdDataPtr->CallsRerouted; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRerouted: %d\n", iMonitorId,siServiceId,iCallsRerouted); }
Description: This property returns the amount of calls serviced within the target queue time for the service specified by the acquired AmdData object.
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Syntax: LongValue = AmdData.CallsServicedWithinServiceLevel Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CallsServicedWithinServiceLevel) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCallsServicedWithinServiceLevel = pAmdDataPtr-> CallsServicedWithinServiceLevel; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsServicedWithinServiceLevel: %d\n",iMonitorId, siServiceId,iCallsServicedWithinServiceLevel); }
Description: This property returns the current high-water mark for queue wait time for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.CurrentLongestQueueWaitSeconds
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.CurrentLongestQueueWaitSeconds) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iCurrentLongestQueueWaitSeconds = pAmdDataPtr-> CurrentLongestQueueWaitSeconds; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CurrentLongestQueueWaitSeconds: %d\n",iMonitorId,siServiceId, iCurrentLongestQueueWaitSeconds); }
MaxCallsInQueue
Description: This property returns the high-water mark for the number of calls in queue for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.MaxCallsInQueue Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.MaxCallsInQueue) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iMaxCallsInQueue = pAmdDataPtr->MaxCallsInQueue; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxCallsInQueue: %d\n", iMonitorId,siServiceId,iMaxCallsInQueue); }
MaxWaitInQueue
Description: This property returns the high-water mark for the wait time in queue for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.MaxWaitInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.MaxWaitInQueue)
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Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iMaxWaitInQueue = pAmdDataPtr->MaxWaitInQueue; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxWaitInQueue: %d\n", iMonitorId,siServiceId,iMaxWaitInQueue); }
MessagesInReviewList
Description: This property returns the total number of e-mail messages pending review by Center Directors for the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.MessagesInReviewList Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.MessagesInReviewList) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData;
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int iMessagesInReviewList = pAmdDataPtr->MessagesInReviewList; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MessagesInReviewList: %d\n",iMonitorId,siServiceId, iMessagesInReviewList); }
NumberOfOutboundEMails
Description: This property returns the total number of e-mail messages that have been sent by the service specified by the acquired AmdData object. Syntax: LongValue = AmdData.NumberOfOutboundEMails Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.NumberOfOutboundEMails) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; int iNumberOfOutboundEMails = pAmdDataPtr->NumberOfOutboundEMails; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberOfOutboundEMails: %d\n",iMonitorId,siServiceId, iNumberOfOutboundEMails); }
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Occupancy
Description: This property returns agents productive time for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.Occupancy Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.Occupancy) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siOccupancy = pAmdDataPtr->Occupancy; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Occupancy: %d\n", iMonitorId,siServiceId,siOccupancy); }
Description: This property returns the quotient of CallsServicedWithinServiceLevel by CallsOffered for the service specified by the acquired AmdData object.
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Syntax: IntegerValue = AmdData.PercentServiceWithinServiceLevel Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.PercentServiceWithServiceLevel) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; float fPercentServiceWithinServiceLevel = pAmdDataPtr->PercentServiceWithinServiceLevel; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t PercentServiceWithinServiceLevel: %d\n",iMonitorId, siServiceId,fPercentServiceWithinServiceLevel); }
Service
Description: This property returns the name of the service for the service specified by the acquired AmdData object. Syntax: StringValue = AmdData.Service
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Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = AmdDataObject.Service Set AmdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; char szService[81]; ConvertBSTRToSTR(pAmdDataPtr->Service,szService); short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired AmdData object.
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Syntax: IntegerValue = AmdData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.ServiceId) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceType
Description: This property returns the name of the service type for the service specified by the acquired AmdData object. Syntax: StringValue = AmdData.ServiceType Property Type: VB: string C++: BSTR
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VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = AmdDataObject.ServiceType Set AmdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; char szServiceType[81]; ConvertBSTRToSTR(pAmdDataPtr->ServiceType,szServiceType); short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
ServiceTypeId
Description: This property returns the service type ID for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.ServiceTypeId
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.ServiceTypeId) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siServiceTypeId = pAmdDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData
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Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.StartTimeMilitary) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siStartTimeMilitary = pAmdDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
Status
Description: This property returns the name of the current status for the service specified by the acquired AmdData object. Syntax: StringValue = AmdData.Status Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = AmdDataObject.Status Set AmdDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString)
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{ int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; char szStatus[81]; ConvertBSTRToSTR(pAmdDataPtr->Status,szStatus); short siServiceId = pAmdDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.StatusId) Set AmdDataObject = Nothing End Sub
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C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siStatusId = pAmdDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
StopTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired AmdData object. Syntax: IntegerValue = AmdData.StopTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdDataArrival(ByVal AmdData As Object, ByVal MonitorId As Long) Dim AmdDataObject As CCPROOSMSCLIENTLib.AmdData Set AmdDataObject = AmdData MSF.Text = Str(AmdDataObject.StopTimeMilitary) Set AmdDataObject = Nothing End Sub C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; short siStopTimeMilitary = pAmdDataPtr->StopTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StopTimeMilitary %d\n", iMonitorId,siServiceId,siStopTimeMilitary); }
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GetAmdData
Description: This method returns a raw pointer to the data stored in the AmdData component. Syntax: AmdData->GetAmdData((long) &pAmdStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void AmdDataArrival(IDispatch* pAmdData, int iMonitorId) { IAmdDataPtr pAmdDataPtr = pAmdData; DAmdStatistics* pAmdStats; pAmdDataPtr->GetAmdData((long)&pAcdStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAcdStats->siServiceId); } Description A casted pointer to a DAmdStatistics structure.
AmdSummaryByQueueData
The properties of the AmdSummaryByQueueData class are described in the following subsections.
ServiceId
Description: This property returns the service ID for the service specified by the acquired AmdSummaryByQueueData object.
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Syntax: IntegerValue = AmdSummaryByQueueData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdSummaryByQueueDataArrival (ByVal AmdSummaryByQueueData As Object, ByVal MonitorId As Long) Dim AmdSummaryByQueueDataObject As CCPROOSMSCLIENTLib.AmdSummaryByQueueData Set AmdSummaryByQueueDataObject = AmdSummaryByQueueData MSF.Text = Str(AmdSummaryByQueueDataObject.ServiceId) Set AmdSummaryByQueueDataObject = Nothing End Sub C++ Sample: void AmdSummaryByQueueDataArrival(IDispatch* pAmdSummaryByQueueData, int iMonitorId) { IAmdSummaryByQueueDataPtr pAmdSummaryByQueueDataPtr = pAmdSummaryByQueueData; short siServiceId = pAmdSummaryByQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
Service
Description: This property returns the name of the service for the service specified by the acquired AmdSummaryByQueueData object. Syntax: StringValue = AmdSummaryByQueueData.Service Property Type: VB: string C++: BSTR
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VB Sample: Private Sub ServiceMonitor_AmdSummaryByQueueDataArrival (ByVal AmdSummaryByQueueData As Object, ByVal MonitorId As Long) Dim AmdSummaryByQueueDataObject As CCPROOSMSCLIENTLib.AmdSummaryByQueueData Set AmdSummaryByQueueDataObject = AmdSummaryByQueueData MSF.Text = AmdSummaryByQueueDataObject.Service Set AmdSummaryByQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AmdSummaryByQueueDataArrival(IDispatch* pAmdSummaryByQueueData, int iMonitorId) { IAmdSummaryByQueueDataPtr pAmdSummaryByQueueDataPtr = pAmdSummaryByQueueData; char szService[81]; ConvertBSTRToSTR(pAmdSummaryByQueueDataPtr->Service,szService); short siServiceId = pAmdSummaryByQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
QueueId
Description: This property returns the ID associated with the queue specified by the acquired AmdSummaryByQueueData object. Syntax: IntegerValue = AmdSummaryByQueueData.QueueId
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AmdSummaryByQueueDataArrival (ByVal AmdSummaryByQueueData As Object, ByVal MonitorId As Long) Dim AmdSummaryByQueueDataObject As CCPROOSMSCLIENTLib.AmdSummaryByQueueData Set AmdSummaryByQueueDataObject = AmdSummaryByQueueData MSF.Text = Str(AmdSummaryByQueueDataObject.QueueId) Set AmdSummaryByQueueDataObject = Nothing End Sub C++ Sample: void AmdSummaryByQueueDataArrival(IDispatch* pAmdSummaryByQueueData, int iMonitorId) { IAmdSummaryByQueueDataPtr pAmdSummaryByQueueDataPtr = pAmdSummaryByQueueData; short siQueueId = pAmdSummaryByQueueDataPtr->QueueId; printf("MonitorId: %d \t QueueId: %d \n",iMonitorId,siServiceId); }
Queue
Description: This property returns the name of the e-mail address for the service specified by the acquired AmdSummaryByQueueData object. Syntax: StringValue = AmdSummaryByQueueData.Queue Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AmdSummaryByQueueDataArrival
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(ByVal AmdSummaryByQueueData As Object, ByVal MonitorId As Long) Dim AmdSummaryByQueueDataObject As CCPROOSMSCLIENTLib.AmdSummaryByQueueData Set AmdSummaryByQueueDataObject = AmdSummaryByQueueData MSF.Text = AmdSummaryByQueueDataObject.Queue Set AmdSummaryByQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AmdSummaryByQueueDataArrival(IDispatch* pAmdSummaryByQueueData, int iMonitorId) { IAmdSummaryByQueueDataPtr pAmdSummaryByQueueDataPtr = pAmdSummaryByQueueData; char szQueue[81]; ConvertBSTRToSTR(pAmdSummaryByQueueDataPtr->Queue,szQueue); short siQueueId = pAmdSummaryByQueueDataPtr->QueueId; printf("MonitorId: %d \t QueueId: %d \t Queue: %s\n", iMonitorId,siQueueId,szQueue); }
NumberOfEmails
Description: This property returns the number of e-mail messages in queue for the service specified by the acquired AmdSummaryByQueueData object. Syntax: LongValue = AmdSummaryByQueueData.NumberOfEmails
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AmdSummaryByQueueDataArrival (ByVal AmdSummaryByQueueData As Object, ByVal MonitorId As Long) Dim AmdSummaryByQueueDataObject As CCPROOSMSCLIENTLib.AmdSummaryByQueueData Set AmdSummaryByQueueDataObject = AmdSummaryByQueueData MSF.Text = Str(AmdSummaryByQueueDataObject.NumberOfEmails) Set AmdSummaryByQueueDataObject = Nothing End Sub C++ Sample: void AmdSummaryByQueueDataArrival(IDispatch* pAmdSummaryByQueueData, int iMonitorId) { IAmdSummaryByQueueDataPtr pAmdSummaryByQueueDataPtr = pAmdSummaryByQueueData; int iNumberOfEmails = pAmdSummaryByQueueDataPtr->NumberOfEmails; short siServiceId = pAmdSummaryByQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberOfEmails: %d\n",iMonitorId,siServiceId, iNumberOfEmails); }
GetAmdSummaryByQueueData
Description: This method returns a raw pointer to the data stored in the AmdSummaryByQueueData component. Syntax: AmdSummaryByQueueData->GetAmdSummaryByQueueData((long) &pAmdStatisticalStructure)
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Parameters: Parameter Long VB Sample: None C++ Sample: void AmdSummaryByQueueDataArrival(IDispatch* pAmdSummaryByQueueData, int iMonitorId) { IAmdSummaryByQueueDataPtr pAmdSummaryByQueueDataPtr = pAmdSummaryByQueueData; DAmdStatistics* pAmdStats; pAmdSummaryByQueueDataPtr->GetAmdSummaryByQueueData((long) &pAcdStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAcdStats->siServiceId); } Description A casted pointer to a DAmdStatistics structure.
AodData
The properties of the AodData class are described in the following subsections.
AbandonedByCustomer
Description: This property returns the amount of times the call was terminated by the customer for the service specified by the acquired AodData object. Syntax: LongValue = AodData.AbandonedByCustomer Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AbandonedByCustomer) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iAbandonedByCustomer = pAodDataPtr->AbandonedByCustomer; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AbandonedByCustomer: %d\n", iMonitorId,siServiceId,iAbandonedByCustomer); }
AbandonedBySwitch
Description: This property returns the amount of times the call was hung up by the switch for the service specified by the acquired AodData object. Syntax: LongValue = AodData.AbandonedBySwitch Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AbandonedBySwitch)
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Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iAbandonedBySwitch = pAodDataPtr->AbandonedBySwitch; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t AgentIndex: %d \t AbandonedBySwitch: %d\n", iMonitorId,siServiceId,iAbandonedBySwitch); }
AbandonedPercent
Description: This property returns the quotient of AbandonedBySwitch by the total number of calls for the service specified by the acquired AodData object. Syntax: FloatValue = AodData.AbandonedPercent Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AbandonedPrecent) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData;
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float fAbandonedPercent = pAodDataPtr->AbandonedPrecent; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AbandonedPrecent: %f\n", iMonitorId,siServiceId,fAbandonedPrecent); }
AgentsInActive
Description: This property returns the current number of agents in the state of Active for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInActive Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInActive) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInActive = pAodDataPtr->AgentsInActive; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInActive: %d\n", iMonitorId,siServiceId,siAgentsInActive); }
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AgentsInHold
Description: This property returns the current number of agents in the state of Hold for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInHold Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInHold) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInHold = pAodDataPtr->AgentsInHold; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInHold: %d\n", iMonitorId,siServiceId,siAgentsInHold); }
AgentsInIdle
Description: This property returns the current number of agents in the state of Idle for the service specified by the acquired AodData object.
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Syntax: IntegerValue = AodData.AgentsInIdle Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInIdle) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInIdle = pAodDataPtr->AgentsInIdle; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInIdle: %d\n", iMonitorId,siServiceId,siAgentsInIdle); }
AgentsInInternal
Description: This property returns the current number of agents in the state of Internal for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInInternal Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInInternal) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInInternal = pAodDataPtr->AgentsInInternal; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInInternal: %d\n", iMonitorId,siServiceId,siAgentsInInternal); }
AgentsInManual
Description: This property returns the current number of agents in the state of Manual for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInManual Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInManual)
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Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInManual = pAodDataPtr->AgentsInManual; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInManual: %d\n", iMonitorId,siServiceId,siAgentsInManual); }
AgentsInNotReady
Description: This property returns the current number of agents in a state of Not Ready for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInNotReady Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInNotReady) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData;
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short siAgentsInNotReady = pAodDataPtr->AgentsInNotReady; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInNotReady: %d\n", iMonitorId,siServiceId,siAgentsInNotReady); }
AgentsInOther
Description: This property returns the current number of agents in a state of Other for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInOther Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInOther) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInOther = pAodDataPtr->AgentsInOther; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInOther: %d\n", iMonitorId,siServiceId,siAgentsInOther); }
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AgentsInPreview
Description: This property returns the current number of agents in a state of Preview for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsInPreview Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInPreview) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInPreview = pAodDataPtr->AgentsInPreview; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInPreview: %d\n", iMonitorId,siServiceId,siAgentsInPreview); }
AgentsInWrap
Description: This property returns the current number of agents in a state of Wrap for the service specified by the acquired AodData object.
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Syntax: IntegerValue = AodData.AgentsInWrap Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsInWrap) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsInWrap = pAodDataPtr->AgentsInWrap; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInWrap: %d\n", iMonitorId,siServiceId,siAgentsInWrap); }
AgentsLoggedIn
Description: This property returns the current number of agents in a state of Logged In for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.AgentsLoggedIn Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AgentsLoggedIn) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siAgentsLoggedIn = pAodDataPtr->AgentsLoggedIn; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsLoggedIn: %d\n", iMonitorId,siServiceId,siAgentsLoggedIn); }
Application
Description: This property returns the current application to which the service specified by the acquired AodData object belongs. Syntax: StringValue = AodData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = AodDataObject.Application
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Set AodDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; char szApplication[81]; ConvertBSTRToSTR(pAodDataPtr->Application,szApplication); short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData
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MSF.Text = Str(AodDataObject.ApplicationId) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siApplicationId = pAodDataPtr->ApplicationId; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
AvgAgentActiveTime
Description: This property returns the average amount of time all agents have been in the state of Active for the service specified by the acquired AodData object. Syntax: LongValue = AodData.AvgAgentActiveTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AvgAgentActiveTime) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) {
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IAodDataPtr pAodDataPtr = pAodData; int iAvgAgentActiveTime = pAodDataPtr->AvgAgentActiveTime; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentActiveTime: %d\n", iMonitorId,siServiceId,iAvgAgentActiveTime); }
AvgAgentIdleTime
Description: This property returns the average amount of time all agents have been in the state of Idle for the service specified by the acquired AodData object. Syntax: LongValue = AodData.AvgAgentIdleTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AvgAgentIdleTime) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iAvgAgentIdleTime = pAodDataPtr->AvgAgentIdleTime; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentIdleTime: %d\n", iMonitorId,siServiceId,iAvgAgentIdleTime); }
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AvgAgentWrapTime
Description: This property returns the average amount of time all agents have been in the state of Wrap for the service specified by the acquired AodData object. Syntax: LongValue = AodData.AvgAgentWrapTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.AvgAgentWrapTime) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iAvgAgentWrapTime = pAodDataPtr->AvgAgentWrapTime; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentWrapTime: %d\n", iMonitorId,siServiceId,iAvgAgentWrapTime); }
BusyHourCallRate
Description: This property returns the amount of seconds taken to dial the last 100 calls for the service specified by the acquired AodData object.
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Syntax: LongValue = AodData.BusyHourCallRate Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.BusyHourCallRate) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iBusyHourCallRate = pAodDataPtr->BusyHourCallRate; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t BusyHourCallRate: %d\n", iMonitorId,siServiceId,iBusyHourCallRate); }
CallsAnswered
Description: This property returns the amount of calls that have been answered for the service specified by the acquired AodData object. Syntax: LongValue = AodData.CallsAnswered Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsAnswered) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iCallsAnswered = pAodDataPtr->CallsAnswered; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAnswered: %d\n", iMonitorId,siServiceId,iCallsAnswered); }
CallsDialed
Description: This property returns the amount of calls dialed for the service specified by the acquired AodData object. Syntax: LongValue = AodData.CallsDialed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsDialed)
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Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iCallsDialed = pAodDataPtr->CallsDialed; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsDialed: %d\n", iMonitorId,siServiceId,iCallsDialed); }
CallsInProgress
Description: This property returns the amount of calls currently in progress for the service specified by the acquired AodData object. Syntax: LongValue = AodData.CallsInProgress Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsInProgress) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData;
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int iCallsInProgress = pAodDataPtr->CallsInProgress; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInProgress: %d\n", iMonitorId,siServiceId,iCallsInProgress); }
CallsInQueue
Description: This property returns the amount of calls currently in queue for the service specified by the acquired AodData object. Syntax: LongValue = AodData.CallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsInQueue) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iCallsInQueue = pAodDataPtr->CallsInQueue; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInQueue: %d\n", iMonitorId,siServiceId,iCallsInQueue); }
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Description: This property returns the amount of calls transferred to an agent for the service specified by the acquired AodData object. Syntax: LongValue = AodData.CallsTransferredToAgent Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsTransferredToAgent) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iCallsTransferredToAgent = pAodDataPtr->CallsTransferredToAgent; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToAgent: %d\n",iMonitorId,siServiceId,iCallsTransferredToAgent); }
CallsTransferredToExternal
Description: This property returns the amount of calls transferred to an external source for the service specified by the acquired AodData object.
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Syntax: LongValue = AodData.CallsTransferredToExternal Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsTransferredToExternal) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iCallsTransferredToExternal = pAodDataPtr->CallsTransferredToExternal; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToExternal: %d\n",iMonitorId,siServiceId,iCallsTransferredToExternal); }
Description: This property returns the amount of calls transferred to a service for the service specified by the acquired AodData object. Syntax: LongValue = AodData.CallsTransferredToService Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.CallsTransferredToService) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iCallsTransferredToService = pAodDataPtr->CallsTransferredToService; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToService: %d\n",iMonitorId,siServiceId,iCallsTransferredToService); }
CurrentQuota
Description: This property returns the no of records dialed from the quota specified. Syntax: IntegerValue = TableData.CurrentQuota Parameters: None VB Sample: None C++ Sample: None
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GetAodData
Description: This method returns a raw pointer to the data stored in the AodData component. Syntax: AodData->GetAodData((long) &pAodStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; DAodStatistics* pAodStats; pAodDataPtr->GetAodData((long)&pAodStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAodStats->siServiceId); } Description A casted pointer to a DAodStatistics structure.
Hangup
Description: This property returns the amount of hangups for the service specified by the acquired AodData object. Syntax: LongValue = AodData.Hangup Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.Hangup) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iHangup = pAodDataPtr->Hangup; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Hangup: %d\n", iMonitorId,siServiceId,iHangup); }
HitRate
Description: This property returns the amount of numbers dialed where the phone was picked up for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.HitRate Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.HitRate)
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Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siHitRate = pAodDataPtr->HitRate; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t HitRate: %d\n", iMonitorId,siServiceId,siHitRate); }
MaxCallsInQueue
Description: This property returns the high-water mark for the number of calls in queue for the service specified by the acquired AodData object. Syntax: LongValue = AodData.MaxCallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.MaxCallsInQueue) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData;
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int iMaxCallsInQueue = pAodDataPtr->MaxCallsInQueue; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxCallsInQueue: %d\n", iMonitorId,siServiceId,iMaxCallsInQueue); }
MaxQuota
Description: This property returns the quota set for the aod service. It indicates max no of records to be dialed for the service. Syntax: IntegerValue = TableData.MaxQuota Parameters: None VB Sample: None C++ Sample: None
NumberOfSales
Description: This property returns the amount of calls that ended in the disposition of Sales for the service specified by the acquired AodData object. Syntax: LongValue = AodData.NumberOfSales Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object,
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ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.NumberOfSales) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iNumberOfSales = pAodDataPtr->NumberOfSales; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberOfSales: %d\n", iMonitorId,siServiceId,iNumberOfSales); }
Occupancy
Description: This property returns agents productive time for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.Occupancy Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.Occupancy) Set AodDataObject = Nothing End Sub
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C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siOccupancy = pAodDataPtr->Occupancy; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Occupancy: %d\n", iMonitorId,siServiceId,siOccupancy); }
PeakHourCallRate
Description: This property returns the high-water mark of the amount of seconds taken to dial 100 calls for the service specified by the acquired AodData object. Syntax: LongValue = AodData.PeakHourCallRate Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.PeakHourCallRate) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iPeakHourCallRate = pAodDataPtr->PeakHourCallRate; short siServiceId = pAodDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t PeakHourCallRate: %d\n", iMonitorId,siServiceId,iPeakHourCallRate); }
PlayMessage
Description: This property returns the amount of times a message was played after a phone call was picked up for the service specified by the acquired AodData object. Syntax: LongValue = AodData.PlayMessage Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.PlayMessage) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iPlayMessage = pAodDataPtr->PlayMessage; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t PlayMessage: %d\n", iMonitorId,siServiceId,iPlayMessage); }
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PlayScript
Description: This property returns the amount of times a script was run after a phone call was picked up for the service specified by the acquired AodData object. Syntax: LongValue = AodData.PlayScript Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.PlayScript) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iPlayMessage = pAodDataPtr->PlayScript; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t PlayScript: %d\n", iMonitorId,siServiceId,iPlayScript); }
ScheduledCallbacks
Description: This property returns the amount of calls scheduled for callbacks for the service specified by the acquired AodData object.
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Syntax: LongValue = AodData.ScheduledCallbacks Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.ScheduledCallbacks) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iScheduledCallbacks = pAodDataPtr->ScheduledCallbacks; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ScheduledCallbacks: %d\n", iMonitorId,siServiceId,iScheduleCallbacks); }
SendDigits
Description: This property returns the amount of times a beeper message was sent after a phone call was picked up for the service specified by the acquired AodData object. Syntax: LongValue = AodData.SendDigits Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.SendDigits) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iSendDigits = pAodDataPtr->SendDigits; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t SendDigits: %d\n", iMonitorId,siServiceId,iSendDigits); }
SendFax
Description: This property returns the amount of times a fax message was sent after a phone call was picked up for the service specified by the acquired AodData object. Syntax: LongValue = AodData.SendFax Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.SendFax)
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Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; int iSendFax = pAodDataPtr->SendFax; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t SendFax: %d\n", iMonitorId,siServiceId,iSendFax); }
Service
Description: This property returns the name of the service for the service specified by the acquired AodData object. Syntax: StringValue = AodData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = AodDataObject.Service Set AodDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString);
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for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; char szService[81]; ConvertBSTRToSTR(pAodDataPtr->Service,szService); short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.ServiceId) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData;
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short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceType
Description: This property returns the name of the service type for the service specified by the acquired AodData object. Syntax: StringValue = AodData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = AodDataObject.ServiceType Set AodDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData;
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char szServiceType[81]; ConvertBSTRToSTR(pAodDataPtr->ServiceType,szServiceType); short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
ServiceTypeId
Description: This property returns the service type ID for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.ServiceTypeId) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siServiceTypeId = pAodDataPtr->ServiceTypeId; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
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StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.StartTimeMilitary) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siStartTimeMilitary = pAodDataPtr->StartTimeMilitary; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
Status
Description: This property returns the name of the current status for the service specified by the acquired AodData object.
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Syntax: StringValue = AodData.Status Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = AodDataObject.Status Set AodDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; char szStatus[81]; ConvertBSTRToSTR(pAodDataPtr->Status,szStatus); short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
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StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.StatusId) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siStatusId = pAodDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
StopTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired AodData object. Syntax: IntegerValue = AodData.StopTimeMilitary
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_AodDataArrival(ByVal AodData As Object, ByVal MonitorId As Long) Dim AodDataObject As CCPROOSMSCLIENTLib.AodData Set AodDataObject = AodData MSF.Text = Str(AodDataObject.StopTimeMilitary) Set AodDataObject = Nothing End Sub C++ Sample: void AodDataArrival(IDispatch* pAodData, int iMonitorId) { IAodDataPtr pAodDataPtr = pAodData; short siStopTimeMilitary = pAodDataPtr->StopTimeMilitary; short siServiceId = pAodDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t StopTimeMilitary %d\n", iMonitorId,siServiceId,siStopTimeMilitary); }
ChatData
The properties of the ChatData class are described in the following subsections.
AgentsInActive
Description: This property returns the current number of agents in the state of Active for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInActive
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival (ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInActive) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInActive = pChatDataPtr->AgentsInActive; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInActive: %d\n", iMonitorId,siServiceId,siAgentsInActive); }
AgentsInHold
Description: This property returns the current number of agents in the state of Hold for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInHold Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival
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(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInHold) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInHold = pChatDataPtr->AgentsInHold; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInHold: %d\n", iMonitorId,siServiceId,siAgentsInHold); }
AgentsInIdle
Description: This property returns the current number of agents in the state of Idle for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInIdle Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInIdle) Set ChatDataObject = Nothing End Sub
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C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInIdle = pChatDataPtr->AgentsInIdle; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInIdle: %d\n", iMonitorId,siServiceId,siAgentsInIdle); }
AgentsInInternal
Description: This property returns the current number of agents in the state of Internal for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInInternal Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInInternal) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInInternal = pChatDataPtr->AgentsInInternal; short siServiceId = pChatDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t AgentsInInternal: %d\n", iMonitorId,siServiceId,siAgentsInInternal); }
AgentsInManual
Description: This property returns the current number of agents in the state of Manual for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInManual Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInManual) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInManual = pChatDataPtr->AgentsInManual; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInManual: %d\n", iMonitorId,siServiceId,siAgentsInManual); }
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AgentsInNotReady
Description: This property returns the current number of agents in a state of Not Ready for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInNotReady Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInNotReady) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInNotReady = pChatDataPtr->AgentsInNotReady; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInNotReady: %d\n", iMonitorId,siServiceId,siAgentsInNotReady); }
AgentsInOther
Description: This property returns the current number of agents in a state of Other for the service specified by the acquired ChatData object.
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Syntax: IntegerValue = ChatData.AgentsInOther Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInOther) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInOther = pChatDataPtr->AgentsInOther; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInOther: %d\n", iMonitorId,siServiceId,siAgentsInOther); }
AgentsInWrap
Description: This property returns the current number of agents in a state of Wrap for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInWrap Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInWrap) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInWrap = pChatDataPtr->AgentsInWrap; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInWrap: %d\n", iMonitorId,siServiceId,siAgentsInWrap); }
AgentsLoggedIn
Description: This property returns the current number of agents in a state of Logged In for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.AgentsInLoggedIn Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AgentsInLoggedIn)
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Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siAgentsInLoggedIn = pChatDataPtr->AgentsInLoggedIn; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AgentsInLoggedIn: %d\n", iMonitorId,siServiceId,siAgentsInLoggedIn); }
Application
Description: This property returns the current application to which the service specified by the acquired ChatData object belongs. Syntax: StringValue = ChatData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = ChatDataObject.Application Set ChatDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString);
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for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; char szApplication[81]; ConvertBSTRToSTR(pChatDataPtr->Application,szApplication); short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.ApplicationId) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) {
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IChatDataPtr pChatDataPtr = pChatData; short siApplicationId = pChatDataPtr->ApplicationId; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
AvgAgentActiveTime
Description: This property returns the average amount of time all agents have been in the state of Active for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.AvgAgentActiveTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AvgAgentActiveTime) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iAvgAgentActiveTime = pChatDataPtr->AvgAgentActiveTime; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentActiveTime: %d\n", iMonitorId,siServiceId,iAvgAgentActiveTime); }
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AvgAgentIdleTime
Description: This property returns the average amount of time all agents have been in the state of Idle for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.AvgAgentIdleTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AvgAgentIdleTime) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iAvgAgentIdleTime = pChatDataPtr->AvgAgentIdleTime; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentIdleTime: %d\n", iMonitorId,siServiceId,iAvgAgentIdleTime); }
AvgAgentWrapTime
Description: This property returns the average amount of time all agents have been in the state of Wrap for the service specified by the acquired ChatData object.
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Syntax: LongValue = ChatData.AvgAgentWrapTime Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AvgAgentWrapTime) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iAvgAgentWrapTime = pChatDataPtr->AvgAgentWrapTime; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgAgentWrapTime: %d\n", iMonitorId,siServiceId,iAvgAgentWrapTime); }
AvgSpeedOfAnswer
Description: This property returns the average amount of time it takes for a customer to connect to an agent for the service specified by the acquired ChatData object. Syntax: FloatValue = ChatData.AvgSpeedOfAnswer Property Type: VB: float C++: float
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VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AvgSpeedOfAnswer) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; float fAvgSpeedOfAnswer = pChatDataPtr->AvgSpeedOfAnswer; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgSpeedOfAnswer: %d\n", iMonitorId,siServiceId,fAvgSpeedOfAnswer); }
AvgTimeInQueue
Description: This property returns the average amount of time a call stays in the queue before being processed for the service specified by the acquired ChatData object. Syntax: FloatValue = ChatData.AvgTimeInQueue Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AvgTimeInQueue)
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Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; float fAvgTimeInQueue = pChatDataPtr->AvgTimeInQueue; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeInQueue: %d\n", iMonitorId,siServiceId,fAvgTimeInQueue); }
AvgTimeToAbandon
Description: This property returns the average amount of time it takes for a customer to hang up on the chat request while waiting in queue for the service specified by the acquired ChatData object. Syntax: FloatValue = ChatData.AvgTimeToAbandon Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.AvgTimeToAbandon) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData;
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float fAvgTimeToAbandon = pChatDataPtr->AvgTimeToAbandon; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AvgTimeToAbandon: %d\n", iMonitorId,siServiceId,fAvgTimeToAbandon); }
CallsAbandonedBeforeQueue
Description: This property returns the amount of calls that have been terminated before being placed in the queue for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsAbandonedBeforeQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsAbandonedBeforeQueue) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsAbandonedBeforeQueue = pChatDataPtr-> CallsAbandonedBeforeQueue; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAbandonedBeforeQueue: %d\n",iMonitorId,siServiceId,iCallsAbandonedBeforeQueue); }
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CallsAbandonedInQueue
Description: This property returns the amount of calls that have been terminated after being placed in the queue for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsAbandonedInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsAbandonedInQueue) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsAbandonedInQueue = pChatDataPtr->CallsAbandonedInQueue; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAbandonedInQueue: %d\n",iMonitorId,siServiceId,iCallsAbandonedInQueue); }
CallsAnswered
Description: This property returns the amount of calls that have been answered for the service specified by the acquired ChatData object.
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Syntax: LongValue = ChatData.CallsAnswered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsAnswered) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsAnswered = pChatDataPtr->CallsAnswered; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAnswered: %d\n", iMonitorId,siServiceId,iCallsAnswered); }
CallsInEmail
Description: This property returns the amount of calls currently in Email for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsInEmail Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsInEmail) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsInEmail = pChatDataPtr->CallsInEmail; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInEmail: %d\n", iMonitorId,siServiceId,iCallsInEmail); }
CallsInQueue
Description: This property returns the amount of calls currently in queue for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsInQueue)
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Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsInQueue = pChatDataPtr->CallsInQueue; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsInQueue: %d\n", iMonitorId,siServiceId,iCallsInQueue); }
CallsOffered
Description: This property returns the amount of calls that have been offered the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsOffered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsOffered) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData;
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int iCallsOffered = pChatDataPtr->CallsOffered; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOffered: %d\n", iMonitorId,siServiceId,iCallsOffered); }
CallsOverflowed
Description: This property returns the amount of calls that have been overflowed for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsOverflowed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsOverflowed) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsOverflowed = pChatDataPtr->CallsOverflowed; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsOverflowed: %d\n", iMonitorId,siServiceId,iCallsOverflowed); }
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CallsRejected
Description: This property returns the amount of calls that have been rejected for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsRejected Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsRejected) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsRejected = pChatDataPtr->CallsRejected; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRejected: %d\n", iMonitorId,siServiceId,iCallsRejected); }
CallsRerouted
Description: This property returns the amount of calls that have been rerouted for the service specified by the acquired ChatData object.
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Syntax: LongValue = ChatData.CallsRerouted Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsRerouted) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsRerouted = pChatDataPtr->CallsRerouted; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsRerouted: %d\n", iMonitorId,siServiceId,iCallsRerouted); }
Description: This property returns the amount of calls serviced within the target queue time for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsServicedWithinServiceLevel Property Type: VB: long C++: integer
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VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsServicedWithinServiceLevel) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsServicedWithinServiceLevel = pChatDataPtr-> CallsServicedWithinServiceLevel; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsServicedWithinServiceLevel: %d\n",iMonitorId, siServiceId,iCallsServicedWithinServiceLevel); }
Description: This property returns the amount of calls transferred to an agent for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsTransferredToAgent Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData
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MSF.Text = Str(ChatDataObject.CallsTransferredToAgent) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCallsTransferredToAgent = pChatDataPtr->CallsTransferredToAgent; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToAgent: %d\n",iMonitorId,siServiceId,iCallsTransferredToAgent); }
Description: This property returns the amount of calls transferred to another service for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CallsTransferredToService Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CallsTransferredToService) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) {
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IChatDataPtr pChatDataPtr = pChatData; int iCallsTransferredToService = pChatDataPtr->CallsTransferredToService; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsTransferredToService: %d\n",iMonitorId,siServiceId,iCallsTransferredToService); }
Description: This property returns the current high-water mark for queue wait time for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.CurrentLongestQueueWaitSeconds Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.CurrentLongestQueueWaitSeconds) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iCurrentLongestQueueWaitSeconds = pChatDataPtr->CurrentLongestQueueWaitSeconds; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CurrentLongestQueueWaitSeconds: %d\n",iMonitorId,siServiceId, iCurrentLongestQueueWaitSeconds); }
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MaxCallsInQueue
Description: This property returns the high-water mark for the number of calls in queue for the service specified by the acquired ChatData object. Syntax: LongValue = ChatData.MaxCallsInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.MaxCallsInQueue) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iMaxCallsInQueue = pChatDataPtr->MaxCallsInQueue; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxCallsInQueue: %d\n", iMonitorId,siServiceId,iMaxCallsInQueue); }
MaxWaitInQueue
Description: This property returns the high-water mark for the wait time in queue for the service specified by the acquired ChatData object.
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Syntax: LongValue = ChatData.MaxWaitInQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.MaxWaitInQueue) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; int iMaxWaitInQueue = pChatDataPtr->MaxWaitInQueue; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MaxWaitInQueue: %d\n", iMonitorId,siServiceId,iMaxWaitInQueue); }
Occupancy
Description: This property returns agents productive time for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.Occupancy Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.Occupancy) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siOccupancy = pChatDataPtr->Occupancy; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Occupancy: %d\n", iMonitorId,siServiceId,siOccupancy); }
Description: This property returns the quotient of CallsServicedWithinServiceLevel by CallsOffered for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.PercentServiceWithinServiceLevel Property Type: VB: float C++: float VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.PercentServiceWithServiceLevel)
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Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; float fPercentServiceWithinServiceLevel = pChatDataPtr->PercentServiceWithinServiceLevel; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t PercentServiceWithinServiceLevel: %d\n",iMonitorId, siServiceId,fPercentServiceWithinServiceLevel); }
Service
Description: This property returns the name of the service for the service specified by the acquired ChatData object. Syntax: StringValue = ChatData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = ChatDataObject.Service Set ChatDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) {
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int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; char szService[81]; ConvertBSTRToSTR(pChatDataPtr->Service,szService); short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.ServiceId) Set ChatDataObject = Nothing End Sub
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C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceType
Description: This property returns the name of the service type for the service specified by the acquired ChatData object. Syntax: StringValue = ChatData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = ChatDataObject.ServiceType Set ChatDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; }
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void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; char szServiceType[81]; ConvertBSTRToSTR(pChatDataPtr->ServiceType,szServiceType); short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
ServiceTypeId
Description: This property returns the service type ID for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.ServiceTypeId) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siServiceTypeId = pChatDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
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StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.StartTimeMilitary) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siStartTimeMilitary = pChatDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
Status
Description: This property returns the name of the current status for the service specified by the acquired ChatData object. Syntax: StringValue = ChatData.Status
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Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = ChatDataObject.Status Set ChatDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; char szStatus[81]; ConvertBSTRToSTR(pChatDataPtr->Status,szStatus); short siServiceId = pChatDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired ChatData object.
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Syntax: IntegerValue = ChatData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.StatusId) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siStatusId = pChatDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
StopTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired ChatData object. Syntax: IntegerValue = ChatData.StopTimeMilitary Property Type: VB: integer C++: short
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VB Sample: Private Sub ServiceMonitor_ChatDataArrival(ByVal ChatData As Object, ByVal MonitorId As Long) Dim ChatDataObject As CCPROOSMSCLIENTLib.ChatData Set ChatDataObject = ChatData MSF.Text = Str(ChatDataObject.StopTimeMilitary) Set ChatDataObject = Nothing End Sub C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; short siStopTimeMilitary = pChatDataPtr->StopTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StopTimeMilitary %d\n", iMonitorId,siServiceId,siStopTimeMilitary); }
GetChatData
Description: This method returns a raw pointer to the data stored in the ChatData component. Syntax: ChatData->GetChatData((long) &pChatStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void ChatDataArrival(IDispatch* pChatData, int iMonitorId) { IChatDataPtr pChatDataPtr = pChatData; Description A casted pointer to a DChatStatistics structure.
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DChatStatistics* pChatStats; pChatDataPtr->GetChatData((long)&pChatStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pChatStats->siServiceId); }
CtiData
The CtiData class has the same properties as the AcdData class. Refer to the following AcdData property sections for details: AgentsInActive on page 51 AgentsInHold on page 52 AgentsInIdle on page 53 AgentsInInternal on page 54 AgentsInManual on page 55 AgentsInNotReady on page 56 AgentsInOther on page 57 AgentsInPreview on page 57 AgentsInWrap on page 58 AgentsLoggedIn on page 59 Application on page 510 ApplicationId on page 511 AvgAgentActiveTime on page 512 AvgAgentIdleTime on page 513 AvgAgentWrapTime on page 513 AvgSpeedOfAnswer on page 514 AvgTimeInQueue on page 515 AvgTimeToAbandon on page 516 CallsAbandonedBeforeQueue on page 517 CallsAbandonedInQueue on page 518 CallsAnswered on page 518 CallsInProgress on page 519
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CallsInQueue on page 520 CallsInVoiceMail on page 521 CallsOffered on page 522 CallsOverflowed on page 523 CallsRejected on page 523 CallsRerouted on page 524 CallsServicedWithinServiceLevel on page 525 CallsTransferredToAgent on page 526 CallsTransferredToExternal on page 527 CallsTransferredToService on page 528 CurrentLongestQueueWaitSeconds on page 528 MaxCallsInQueue on page 529 MaxWaitInQueue on page 530 Occupancy on page 531 PercentServiceWithinServiceLevel on page 532 Service on page 533 ServiceId on page 534 ServiceType on page 535 ServiceTypeId on page 536 StartTimeMilitary on page 536 Status on page 537 StatusId on page 538 StopTimeMilitary on page 539
DistListMailQueueData
The properties of the DistListMailQueueData class are described in the following subsections.
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Application
Description: This property returns the current application to which the service specified by the acquired DistListMailQueueData object belongs. Syntax: StringValue = DistListMailQueueData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = DistListMailQueueDataObject.Application Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; char szApplication[81]; ConvertBSTRToSTR(pDistListMailQueueDataPtr->Application,
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szApplication); short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.ApplicationId) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siApplicationId = pDistListMailQueueDataPtr->ApplicationId; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
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DistributionList
Description: This property returns the name of the current distribution list for the service specified by the acquired DistListMailQueueData object. Syntax: StringValue = DistListMailQueueData.DistributionList Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = DistListMailQueueDataObject.DistributionList Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; char szDistributionList[81]; ConvertBSTRToSTR(pDistListMailQueueDataPtr->DistributionList,
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szDistributionList); short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t DistributionList: %s\n", iMonitorId,siServiceId,szDistributionList); }
DistributionListId
Description: This property returns the current distribution list ID for the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.DistributionListId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.DistributionListId) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siDistributionListId = pDistListMailQueueDataPtr->DistributionListId; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t DistributionListId: %d\n",
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iMonitorId,siServiceId,siDistributionListId); }
EMailed
Description: This property returns the amount of Emails that have been sent by the service specified by the acquired DistListMailQueueData object. Syntax: LongValue = DistListMailQueueData.EMailed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.EMailed) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; int iEMailed = pDistListMailQueueDataPtr->EMailed; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t EMailed: %d\n", iMonitorId,siServiceId,iEMailed); }
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EndTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.EndTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.EndTimeMilitary) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siEndTimeMilitary = pDistListMailQueueDataPtr->EndTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t EndTimeMilitary %d\n", iMonitorId,siServiceId,siEndTimeMilitary); }
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LeftToBeMailed
Description: This property returns the amount of Emails that have not yet been sent by the service specified by the acquired DistListMailQueueData object. Syntax: LongValue = DistListMailQueueData.LeftToBeMailed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.LeftToBeMailed) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; int iLeftToBeMailed = pDistListMailQueueDataPtr->LeftToBeMailed; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t LeftToBeMailed: %d\n", iMonitorId,siServiceId,iLeftToBeMailed); }
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MailQueue
Description: This property returns the current mail queue for the service specified by the acquired DistListMailQueueData object. Syntax: StringValue = DistListMailQueueData.MailQueue Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = DistListMailQueueDataObject.MailQueue Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; char szMailQueue[81]; ConvertBSTRToSTR(pDistListMailQueueDataPtr->MailQueue, szMailQueue);
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short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MailQueue: %s\n", iMonitorId,siServiceId,szMailQueue); }
MailQueueId
Description: This property returns the current mail queue ID used by the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.MailQueueId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.MailQueueId) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siMailQueueId = pDistListMailQueueDataPtr->MailQueueId; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t MailQueueId: %d\n", iMonitorId,siServiceId,siMailQueueId); }
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Selected
Description: This property returns the amount of Emails that have been selected for sending by the service specified by the acquired DistListMailQueueData object. Syntax: LongValue = DistListMailQueueData.Selected Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.Selected) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; int iSelected = pDistListMailQueueDataPtr->Selected; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Selected: %d\n", iMonitorId,siServiceId,iSelected); }
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SendFailedCount
Description: This property returns the amount of Emails that the service specified by the acquired DistListMailQueueData object could not send. Syntax: LongValue = DistListMailQueueData.SendFailedCount Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.SendFailedCount) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; int iSendFailedCount = pDistListMailQueueDataPtr->SendFailedCount; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t SendFailedCount: %d\n", iMonitorId,siServiceId,iSendFailedCount); }
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Service
Description: This property returns the name of the service for the service specified by the acquired DistListMailQueueData object. Syntax: StringValue = DistListMailQueueData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = DistListMailQueueDataObject.Service Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; char szService[81]; ConvertBSTRToSTR(pDistListMailQueueDataPtr->Service, szService);
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short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.ServiceId) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siServiceId = pDistListMailQueueDataPtr->ServiceId; short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceId: %d\n", iMonitorId,siServiceId,siServiceId); }
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ServiceType
Description: This property returns the name of the service type for the service specified by the acquired DistListMailQueueData object. Syntax: StringValue = DistListMailQueueData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = DistListMailQueueDataObject.ServiceType Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; char szServiceType[81]; ConvertBSTRToSTR(pDistListMailQueueDataPtr->ServiceType,
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szServiceType); short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
ServiceTypeId
Description: This property returns the service type ID for the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.ServiceTypeId) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siServiceTypeId = pDistListMailQueueDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
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StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.StartTimeMilitary) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siStartTimeMilitary = pDistListMailQueueDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
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Status
Description: This property returns the name of the current status for the service specified by the acquired DistListMailQueueData object. Syntax: StringValue = DistListMailQueueData.Status Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = DistListMailQueueDataObject.Status Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; char szStatus[81]; ConvertBSTRToSTR(pDistListMailQueueDataPtr->Status,szStatus);
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short siServiceId = pDistListMailQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired DistListMailQueueData object. Syntax: IntegerValue = DistListMailQueueData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_DistListMailQueueDataArrival(ByVal DistListMailQueueData As Object, ByVal MonitorId As Long) Dim DistListMailQueueDataObject As CCPROOSMSCLIENTLib.DistListMailQueueData Set DistListMailQueueDataObject = DistListMailQueueData MSF.Text = Str(DistListMailQueueDataObject.StatusId) Set DistListMailQueueDataObject = Nothing End Sub C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; short siStatusId = pDistListMailQueueDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
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GetDistListMailQueueData
Description: This method returns a raw pointer to the data stored in the DistListMailQueueData component. Syntax: DistListMailQueueData->GetDistListMailQueueData((long) &pDistListMailQueueStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void DistListMailQueueDataArrival(IDispatch* pDistListMailQueueData, int iMonitorId) { IDistListMailQueueDataPtr pDistListMailQueueDataPtr = pDistListMailQueueData; DDistListMailQueueStatistics* pDistListMailQueueStats; pDistListMailQueueDataPtr>GetDistListMailQueueData((long)&pAcdStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pAcdStats->siServiceId); } Description A casted pointer to a DDistListMailQueueStatistics structure.
FeedApplicationData
The properties of the FeedApplicationData class are described in the following subsections.
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AbandonedBySwitch
Description: This property returns the amount of calls abandoned by the switch for the Feed Application specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.AbandonedBySwitch Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.AbandonedBySwitch) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iAbandonedBySwitch = pFeedApplicationDataPtr->AbandonedBySwitch; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AbandonedBySwitch: %d\n",iMonitorId,siServiceId,iAbandonedBySwitch); }
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Application
Description: This property returns the current application to which the service specified by the acquired FeedApplicationData object belongs. Syntax: StringValue = FeedApplicationData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = FeedApplicationDataObject.Application Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; char szApplication[81]; ConvertBSTRToSTR(pFeedApplicationDataPtr->Application,szApplication); short siServiceId = pFeedApplicationDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired FeedApplicationData object. Syntax: IntegerValue = FeedApplicationData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.ApplicationId) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; short siApplicationId = pFeedApplicationDataPtr->ApplicationId; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
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AverageDialRate
Description: This property returns the average dial rate by the switch for the Feed Application specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.AverageDialRate Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.AverageDialRate) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iAverageDialRate = pFeedApplicationDataPtr->AverageDialRate; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageDialRate: %d\n",iMonitorId,siServiceId,iAverageDialRate); }
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AverageFeedRate
Description: This property returns the average feed rate by the switch for the Feed Application specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.AverageFeedRate Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.AverageFeedRate) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iAverageFeedRate = pFeedApplicationDataPtr->AverageFeedRate; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageFeedRate: %d\n",iMonitorId,siServiceId,iAverageFeedRate); }
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AverageRequestRate
Description: This property returns the average request rate by the switch for the Feed Application specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.AverageRequestRate Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.AverageRequestRate) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iAverageRequestRate = pFeedApplicationDataPtr->AverageRequestRate; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageRequestRate: %d\n",iMonitorId,siServiceId,iAverageRequestRate); }
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CallsAnswered
Description: This property returns the amount of calls that were answered for the service specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.CallsAnswered Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.CallsAnswered) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iCallsAnswered = pFeedApplicationDataPtr->CallsAnswered; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsAnswered: %d\n", iMonitorId,siServiceId,iCallsAnswered); }
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CallsDialed
Description: This property returns the amount of calls dialed for the service specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.CallsDialed Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.CallsDialed) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iCallsDialed = pFeedApplicationDataPtr->CallsDialed; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsDialed: %d\n", iMonitorId,siServiceId,iCallsDialed); }
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CallsProvided
Description: This property returns the amount of calls provided for the service specified by the acquired FeedApplicationData object. Syntax: LongValue = FeedApplicationData.CallsProvided Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.CallsProvided) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; int iCallsProvided = pFeedApplicationDataPtr->CallsProvided; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t CallsProvided: %d\n", iMonitorId,siServiceId,iCallsProvided); }
FeedApplication
Description: This property returns the name associated with the customers Feed Application.
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Syntax: StringValue = FeedApplicationData.FeedApplication Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = FeedApplicationDataObject.FeedApplication Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; char szFeedApplication[81]; ConvertBSTRToSTR(pFeedApplicationDataPtr->FeedApplication, szFeedApplication); short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t FeedApplication: %s\n", iMonitorId,siServiceId,szFeedApplication); }
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GetFeedApplicationData
Description: This method returns a raw pointer to the data stored in the FeedApplicationData component. Syntax: FeedApplicationData->GetFeedApplicationData((long) &pFeedApplicationStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; DFeedApplicationStatistics* pFeedApplicationStats; pFeedApplicationDataPtr->GetFeedApplicationData((long &pFeedApplicationStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pFeedApplicationStats->siServiceId); } Description A casted pointer to a DFeedApplicationStatistics structure.
Service
Description: This property returns the name of the service for the service specified by the acquired FeedApplicationData object. Syntax: StringValue = FeedApplicationData.Service
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Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = FeedApplicationDataObject.Service Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; char szService[81]; ConvertBSTRToSTR(pFeedApplicationDataPtr->Service,szService); short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
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ServiceId
Description: This property returns the service ID for the service specified by the acquired FeedApplicationData object. Syntax: IntegerValue = FeedApplicationData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.ServiceId) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceType
Description: This property returns the name of the service type for the service specified by the acquired FeedApplicationData object.
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Syntax: StringValue = FeedApplicationData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = FeedApplicationDataObject.ServiceType Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; char szServiceType[81]; ConvertBSTRToSTR(pFeedApplicationDataPtr->ServiceType,szServiceType); short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
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ServiceTypeId
Description: This property returns the service type ID for the service specified by the acquired FeedApplicationData object. Syntax: IntegerValue = FeedApplicationData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.ServiceTypeId) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; short siServiceTypeId = pFeedApplicationDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
StartTimeMilitary
Description: This property returns the time, in military, when the service was started for the service specified by the acquired FeedApplicationData object.
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Syntax: IntegerValue = FeedApplicationData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.StartTimeMilitary) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; short siStartTimeMilitary = pFeedApplicationDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
Status
Description: This property returns the name of the current status for the service specified by the acquired FeedApplicationData object. Syntax: StringValue = FeedApplicationData.Status
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Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = FeedApplicationDataObject.Status Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; char szStatus[81]; ConvertBSTRToSTR(pFeedApplicationDataPtr->Status,szStatus); short siServiceId = pFeedApplicationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
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StatusId
Description: This property returns the name of the current status ID for the service specified by the acquired FeedApplicationData object. Syntax: IntegerValue = FeedApplicationData.StatusId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.StatusId) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; short siStatusId = pFeedApplicationDataPtr->StatusId; printf("MonitorId: %d \t ServiceId: %d \t StatusId %d\n", iMonitorId,siServiceId,siStatusId); }
StopTimeMilitary
Description: This property returns the time, in military, when the service was stopped for the service specified by the acquired FeedApplicationData object.
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Syntax: IntegerValue = FeedApplicationData.StopTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationDataArrival (ByVal FeedApplicationData As Object, ByVal MonitorId As Long) Dim FeedApplicationDataObject As CCPROOSMSCLIENTLib.FeedApplicationData Set FeedApplicationDataObject = FeedApplicationData MSF.Text = Str(FeedApplicationDataObject.StopTimeMilitary) Set FeedApplicationDataObject = Nothing End Sub C++ Sample: void FeedApplicationDataArrival(IDispatch* pFeedApplicationData, int iMonitorId) { IFeedApplicationDataPtr pFeedApplicationDataPtr = pFeedApplicationData; short siStopTimeMilitary = pFeedApplicationDataPtr->StopTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StopTimeMilitary %d\n", iMonitorId,siServiceId,siStopTimeMilitary); }
FeedApplicationQueueData
The properties of the FeedApplicationQueueData class are described in the following subsections.
Application
Description: This property returns the current application to which the service specified by the acquired FeedApplicationQueueData object belongs.
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Syntax: StringValue = FeedApplicationQueueData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = FeedApplicationQueueDataObject.Application Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; char szApplication[81]; ConvertBSTRToSTR(pFeedApplicationQueueDataPtr->Application, szApplication); short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n", iMonitorId,siServiceId,szApplication); }
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ApplicationId
Description: This property returns the current application ID of the service specified by the acquired FeedApplicationQueueData object. Syntax: IntegerValue = FeedApplicationQueueData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.ApplicationId) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; short siApplicationId = pFeedApplicationQueueDataPtr->ApplicationId; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
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AverageDialRateForNormalQueue
Description: This property returns the average number of records per hour dialed by the switch, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageDialRateForNormalQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageDialRateForNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageDialRateForNormalQueue = pFeedApplicationQueueDataPtr->AverageDialRateForNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageDialRateForNormalQueue: %d\n",iMonitorId,siServiceId,iAverageDialRateForNormalQueue); }
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AverageDialRateForMediumQueue
Description: This property returns the average number of records per hour dialed by the switch, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageDialRateForMediumQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageDialRateForMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageDialRateForMediumQueue = pFeedApplicationQueueDataPtr->AverageDialRateForMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageDialRateForMediumQueue: %d\n",iMonitorId,siServiceId,iAverageDialRateForMediumQueue); }
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AverageDialRateForHighQueue
Description: This property returns the average number of records per hour dialed by the switch, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageDialRateForHighQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageDialRateForHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageDialRateForHighQueue = pFeedApplicationQueueDataPtr->AverageDialRateForHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageDialRateForHighQueue: %d\n",iMonitorId,siServiceId,iAverageDialRateForHighQueue); }
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AverageFeedRateForNormalQueue
Description: This property returns the average number of records pushed from the application to the CenterCord, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageFeedRateForNormalQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageFeedRateForNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageFeedRateForNormalQueue = pFeedApplicationQueueDataPtr->AverageFeedRateForNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageFeedRateForNormalQueue: %d\n",iMonitorId,siServiceId,iAverageFeedRateForNormalQueue); }
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AverageFeedRateForMediumQueue
Description: This property returns the average number of records pushed from the application to the CenterCord, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageFeedRateForMediumQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageFeedRateForMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageFeedRateForMediumQueue = pFeedApplicationQueueDataPtr->AverageFeedRateForMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageFeedRateForMediumQueue: %d\n",iMonitorId,siServiceId,iAverageFeedRateForMediumQueue); }
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AverageFeedRateForHighQueue
Description: This property returns the average number of records pushed from the application to the CenterCord, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageFeedRateForHighQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageFeedRateForHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageFeedRateForHighQueue = pFeedApplicationQueueDataPtr->AverageFeedRateForHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageFeedRateForHighQueue: %d\n",iMonitorId,siServiceId,iAverageFeedRateForHighQueue); }
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AverageRequestRateForNormalQueue
Description: This property returns the average number of requests for records by the CenterCord, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageRequestRateForNormalQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageRequestRateForNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageRequestRateForNormalQueue = pFeedApplicationQueueDataPtr->AverageRequestRateForNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageRequestRateForNormalQueue: %d\n",iMonitorId,siServiceId,iAverageRequestRateForNormalQueue); }
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AverageRequestRateForMediumQueue
Description: This property returns the average number of requests for records by the CenterCord, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageRequestRateForMediumQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageRequestRateForMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageRequestRateForMediumQueue = pFeedApplicationQueueDataPtr->AverageRequestRateForMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageRequestRateForMediumQueue: %d\n",iMonitorId,siServiceId,iAverageRequestRateForMediumQueue); }
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AverageRequestRateForHighQueue
Description: This property returns the average number of requests for records by the CenterCord, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.AverageRequestRateForHighQueue Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.AverageRequestRateForHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iAverageRequestRateForHighQueue = pFeedApplicationQueueDataPtr->AverageRequestRateForHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t AverageRequestRateForHighQueue: %d\n",iMonitorId,siServiceId,iAverageRequestRateForHighQueue); }
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GetFeedApplicationQueueData
Description: This method returns a raw pointer to the data stored in the FeedApplicationQueueData component. Syntax: FeedApplicationQueueData->GetFeedApplicationQueueData((long) &pFeedApplicationQueueStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void FeedApplicationQueueDataArrival(IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; DFeedApplicationQueueStatistics* pFeedApplicationQueueStats; pFeedApplicationQueueDataPtr->GetFeedApplicationQueueData((long) &pFeedApplicationQueueStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pFeedApplicationQueueStats->siServiceId); } Description A casted pointer to a DFeedApplicationQueueStatistics structure.
NumberDeletedInNormalQueue
Description: This property returns the number of delete requests, from the normal queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberDeletedInNormalQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberDeletedInNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberDeletedInNormalQueue = pFeedApplicationQueueDataPtr->NumberDeletedInNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberDeletedInNormalQueue: %d\n",iMonitorId,siServiceId,iNumberDeletedInNormalQueue); }
NumberDeletedInMediumQueue
Description: This property returns the number of delete requests, from the medium queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberDeletedInMediumQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberDeletedInMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberDeletedInMediumQueue = pFeedApplicationQueueDataPtr->NumberDeletedInMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberDeletedInMediumQueue: %d\n",iMonitorId,siServiceId,iNumberDeletedInMediumQueue); }
NumberDeletedInHighQueue
Description: This property returns the number of delete requests, from the high queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberDeletedInHighQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberDeletedInHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberDeletedInHighQueue = pFeedApplicationQueueDataPtr->NumberDeletedInHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberDeletedInHighQueue: %d\n",iMonitorId,siServiceId,iNumberDeletedInHighQueue); }
NumberDialedFromNormalQueue
Description: This property returns the number of records dialed by the switch for the period from midnight or startup to current, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberDialedFromNormalQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberDialedFromNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberDialedFromNormalQueue = pFeedApplicationQueueDataPtr->NumberDialedFromNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberDialedFromNormalQueue: %d\n",iMonitorId,siServiceId,iNumberDialedFromNormalQueue); }
NumberDialedFromMediumQueue
Description: This property returns the number of records dialed by the switch for the period from midnight or startup to current, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberDialedFromMediumQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberDialedFromMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberDialedFromMediumQueue = pFeedApplicationQueueDataPtr->NumberDialedFromMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberDialedFromMediumQueue: %d\n",iMonitorId,siServiceId,iNumberDialedFromMediumQueue); }
NumberDialedFromHighQueue
Description: This property returns the number of records dialed by the switch for the period from midnight or startup to current, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberDialedFromHighQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberDialedFromHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberDialedFromHighQueue = pFeedApplicationQueueDataPtr->NumberDialedFromHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberDialedFromHighQueue: %d\n",iMonitorId,siServiceId,iNumberDialedFromHighQueue); }
NumberOfRecordsInNormalQueue
Description: This property returns the number of records currently in queue, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberOfRecordsInNormalQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberOfRecordsInNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberOfRecordsInNormalQueue = pFeedApplicationQueueDataPtr->NumberOfRecordsInNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberOfRecordsInNormalQueue: %d\n",iMonitorId,siServiceId,iNumberOfRecordsInNormalQueue); }
NumberOfRecordsInMediumQueue
Description: This property returns the number of records currently in queue, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberOfRecordsInMediumQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberOfRecordsInMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberOfRecordsInMediumQueue = pFeedApplicationQueueDataPtr->NumberOfRecordsInMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberOfRecordsInMediumQueue: %d\n",iMonitorId,siServiceId,iNumberOfRecordsInMediumQueue); }
NumberOfRecordsInHighQueue
Description: This property returns the number of records currently in queue, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberOfRecordsInHighQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberOfRecordsInHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberOfRecordsInHighQueue = pFeedApplicationQueueDataPtr->NumberOfRecordsInHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberOfRecordsInHighQueue: %d\n",iMonitorId,siServiceId,iNumberOfRecordsInHighQueue); }
NumberPrioritizedInNormalQueue
Description: This property returns the number of prioritization requests, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberPrioritizedInNormalQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberPrioritizedInNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberPrioritizedInNormalQueue = pFeedApplicationQueueDataPtr->NumberPrioritizedInNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberPrioritizedInNormalQueue: %d\n",iMonitorId,siServiceId,iNumberPrioritizedInNormalQueue); }
NumberPrioritizedInMediumQueue
Description: This property returns the number of prioritization requests, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberPrioritizedInMediumQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberPrioritizedInMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberPrioritizedInMediumQueue = pFeedApplicationQueueDataPtr->NumberPrioritizedInMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberPrioritizedInMediumQueue: %d\n",iMonitorId,siServiceId,iNumberPrioritizedInMediumQueue); }
NumberPrioritizedInHighQueue
Description: This property returns the number of prioritization requests, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberPrioritizedInHighQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberPrioritizedInHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberPrioritizedInHighQueue = pFeedApplicationQueueDataPtr->NumberPrioritizedInHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberPrioritizedInHighQueue: %d\n",iMonitorId,siServiceId,iNumberPrioritizedInHighQueue); }
NumberProvidedInNormalQueue
Description: This property returns the number of records fed to the CenterCord, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberProvidedInNormalQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberProvidedInNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberProvidedInNormalQueue = pFeedApplicationQueueDataPtr->NumberProvidedInNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberProvidedInNormalQueue: %d\n",iMonitorId,siServiceId,iNumberProvidedInNormalQueue); }
NumberProvidedInMediumQueue
Description: This property returns the number of records fed to the CenterCord, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberProvidedInMediumQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberProvidedInMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberProvidedInMediumQueue = pFeedApplicationQueueDataPtr->NumberProvidedInMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberProvidedInMediumQueue: %d\n",iMonitorId,siServiceId,iNumberProvidedInMediumQueue); }
NumberProvidedInHighQueue
Description: This property returns the number of records fed to the CenterCord, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberProvidedInHighQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberProvidedInHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberProvidedInHighQueue = pFeedApplicationQueueDataPtr->NumberProvidedInHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberProvidedInHighQueue: %d\n",iMonitorId,siServiceId,iNumberProvidedInHighQueue); }
NumberRequestedInNormalQueue
Description: This property returns the total number of requests for records by the CenterCord, from the normal priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberRequestedInNormalQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberRequestedInNormalQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberRequestedInNormalQueue = pFeedApplicationQueueDataPtr->NumberRequestedInNormalQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberRequestedInNormalQueue: %d\n",iMonitorId,siServiceId,iNumberRequestedInNormalQueue); }
NumberRequestedInMediumQueue
Description: This property returns the total number of requests for records by the CenterCord, from the medium priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberRequestedInMediumQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberRequestedInMediumQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberRequestedInMediumQueue = pFeedApplicationQueueDataPtr->NumberRequestedInMediumQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberRequestedInMediumQueue: %d\n",iMonitorId,siServiceId,iNumberRequestedInMediumQueue); }
NumberRequestedInHighQueue
Description: This property returns the total number of requests for records by the CenterCord, from the high priority queue, for the Feed Application specified by the acquired FeedApplicationQueueData object. Syntax: LongValue = FeedApplicationQueueData.NumberRequestedInHighQueue
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Property Type: VB: long C++: integer VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.NumberRequestedInHighQueue) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; int iNumberRequestedInHighQueue = pFeedApplicationQueueDataPtr->NumberRequestedInHighQueue; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t NumberRequestedInHighQueue: %d\n",iMonitorId,siServiceId,iNumberRequestedInHighQueue); }
Service
Description: This property returns the name of the service for the service specified by the acquired FeedApplicationQueueData object. Syntax: StringValue = FeedApplicationQueueData.Service
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Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = FeedApplicationQueueDataObject.Service Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; char szService[81]; ConvertBSTRToSTR(pFeedApplicationQueueDataPtr->Service,szService); short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Service: %s\n", iMonitorId,siServiceId,szService); }
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ServiceId
Description: This property returns the service ID for the service specified by the acquired FeedApplicationQueueData object. Syntax: IntegerValue = FeedApplicationQueueData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.ServiceId) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceType
Description: This property returns the name of the service type for the service specified by the acquired FeedApplicationQueueData object.
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Syntax: StringValue = FeedApplicationQueueData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = FeedApplicationQueueDataObject.ServiceType Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; char szServiceType[81]; ConvertBSTRToSTR(pFeedApplicationQueueDataPtr->ServiceType, szServiceType); short siServiceId = pFeedApplicationQueueDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceType: %s\n", iMonitorId,siServiceId,szServiceType); }
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ServiceTypeId
Description: This property returns the service type ID for the service specified by the acquired FeedApplicationQueueData object. Syntax: IntegerValue = FeedApplicationQueueData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_FeedApplicationQueueDataArrival (ByVal FeedApplicationQueueData As Object, ByVal MonitorId As Long) Dim FeedApplicationQueueDataObject As CCPROOSMSCLIENTLib.FeedApplicationQueueData Set FeedApplicationQueueDataObject = FeedApplicationQueueData MSF.Text = Str(FeedApplicationQueueDataObject.ServiceTypeId) Set FeedApplicationQueueDataObject = Nothing End Sub C++ Sample: void FeedApplicationQueueDataArrival (IDispatch* pFeedApplicationQueueData, int iMonitorId) { IFeedApplicationQueueDataPtr pFeedApplicationQueueDataPtr = pFeedApplicationQueueData; short siServiceTypeId = pFeedApplicationQueueDataPtr->ServiceTypeId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTypeId %d\n", iMonitorId,siServiceId,siServiceTypeId); }
IvrData
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The IvrData class has the following properties: Application ApplicationId AvgTimeBeforeAbandon AvgTimeInService CurContactsMsgPlayed CurContactsOffered CurNumNoAttnRetainer LongestTimeInService NumCallsAbandoned NumCallsAcdRoute NumCallsAgdXfer NumCallsAgentXfer NumCallsChatXfer NumCallsEmailXfer NumCallsExternalXfer NumCallsTerminated NumVoiceMailXfer Service ServiceId ServiceType ServiceTypeId StartTimeMilitary Status StatusId StopTimeMilitary TotalContactsMsgPlayed TotalContactsOffered TotalNumNoAttnRetainer
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NotificationData
The properties of the NotificationData class are described in the following subsections.
AgentIndex
Description: This property returns the EnsemblePro internal index number of the agent for the agent specified by the acquired NotificationData object. Syntax: LongValue = NotificationData.AgentIndex Property Type: VB: long C++: integer VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib.NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.AgentIndex) Set NotificationDataObject = Nothing End Sub C++ Sample: void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; int iAgentIndex = pNotificationDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \n",iMonitorId,iAgentIndex); }
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Application
Description: This property returns the current application to which the service specified by the acquired NotificationData object belongs. Syntax: StringValue = NotificationData.Application Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib.NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.Application Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; char szApplication[81]; ConvertBSTRToSTR(pNotificationDataPtr->Application,szApplication); int siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Application: %s\n",
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iMonitorId,siServiceId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.ApplicationId Property Type: VB: integer C++: short VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.ApplicationId) Set NotificationDataObject = Nothing End Sub C++ Sample: void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siApplicationId = pNotificationDataPtr->ApplicationId; short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ApplicationId: %d\n", iMonitorId,siServiceId,siApplicationId); }
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DistributionListId
Description: This property returns the distribution list ID for the distribution list specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.DistributionListId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.DistributionListId) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siDistributionListId = pNotificationDataPtr-> DistributionListId; printf("MonitorId: %d \t DistributionListId: %d \n",iMonitorId, siDistributionListId); }
FirstName
Description: This property returns the first name of the agent specified by the acquired NotificationData object.
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Syntax: StringValue = NotificationData.FirstName Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.FirstName Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; char szFirstName[81]; ConvertBSTRToSTR(pAgentDataPtr->FirstName,szFirstName); int iAgentIndex = pNotificationDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t FirstName: %s\n", iMonitorId,iAgentIndex,szFirstName); }
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GetNotificationData
Description: This method returns a raw pointer to the data stored in the NotificationData component. Syntax: NotificationData->GetNotificationData((long) &pNotificationStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; DDynamicNotification* pNotificationStats; pNotificationDataPtr->GetNotificationData((long)&pNotificationStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pNotificationStats->siServiceId); } Description A casted pointer to a DDynamicNotification structure.
LastName
Description: This property returns the last name of the agent specified by the acquired NotificationData object. Syntax: StringValue = NotificationData.LastName Property Type: VB: string C++: BSTR
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VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.LastName Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; char szLastName[81]; ConvertBSTRToSTR(pNotificationDataPtr->LastName,szLastName); int iAgentIndex = pNotificationDataPtr->AgentIndex; printf("MonitorId: %d \t AgentIndex: %d \t LastName: %s\n", iMonitorId,iAgentIndex,szLastName); }
MailQueueId
Description: This property returns the mail queue ID for the service specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.MailQueueId
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.MailQueueId) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siMailQueueId = pNotificationDataPtr->MailQueueId; printf("MonitorId: %d \t MailQueueId: %d \n",iMonitorId, siMailQueueId); }
MailQueueIndex
Description: This property returns the mail queue index for the service specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.MailQueueIndex Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long)
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Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.MailQueueIndex) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siMailQueueIndex = pNotificationDataPtr->MailQueueIndex; printf("MonitorId: %d \t MailQueueIndex: %d \n",iMonitorId, siMailQueueIndex); }
ServiceCount
Description: This property returns the service count for the service specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.ServiceCount Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.ServiceCount) Set NotificationDataObject = Nothing End Sub
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C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siServiceId = pNotificationDataPtr->ServiceId; short siServiceCount = pNotificationDataPtr->ServiceCount; printf("MonitorId: %d \t ServiceId: %d \t ServiceCount \n", iMonitorId,siServiceId,siServiceCount); }
ServiceId
Description: This property returns the service ID for the service specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.ServiceId) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siServiceId = pNotificationDataPtr->ServiceId;
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printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId,siServiceId); }
ServiceLong
Description: This property returns the long service description for the service specified by the acquired NotificationData object. Syntax: StringValue = NotificationData.ServiceLong Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.ServiceLong Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; char szServiceLong[81];
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ConvertBSTRToSTR(pNotificationDataPtr->ServiceLong,szServiceLong); short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceLong: %s\n", iMonitorId,siServiceId,szServiceLong); }
ServiceShort
Description: This property returns the short service description for the service specified by the acquired NotificationData object. Syntax: StringValue = NotificationData.ServiceShort Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.ServiceShort Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId)
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{ INotificationDataPtr pNotificationDataPtr = pNotificationData; char szServiceShort[81]; ConvertBSTRToSTR(pNotificationDataPtr->ServiceShort,szServiceShort); short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t ServiceShort: %s\n", iMonitorId,siServiceId,szServiceShort); }
Status
Description: This property returns the status of the notification for the acquired NotificationData object. Syntax: IntegerValue = NotificationData.Status Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.Status) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siStatus = pNotificationDataPtr->Status; short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status %d\n", iMonitorId,siServiceId,siStatus); }
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Time
Description: This property returns the time of the notification for the acquired NotificationData object. Syntax: IntegerValue = NotificationData.Time Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.Time) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siTime = pNotificationDataPtr->Time; short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Time %d\n", iMonitorId,siServiceId,siTime); }
Type
Description: This property returns the type of the notification for the acquired NotificationData object. Syntax: IntegerValue = NotificationData.Type
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.Type) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siType = pNotificationDataPtr->Type; short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Type %d\n", iMonitorId,siServiceId,siType); }
UserId
Description: This property returns the user ID for the agent specified by the acquired NotificationData object. Syntax: StringValue = NotificationData.UserId Property Type: VB: string C++: BSTR VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long)
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Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.UserId Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; char szUserId[81]; ConvertBSTRToSTR(pNotificationDataPtr->UserId,szUserId); short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t UserId: %s\n", iMonitorId,siServiceId,szUserId); }
WorkGroup
Description: This property returns the workgroup description for the agent specified by the acquired NotificationData object. Syntax: StringValue = NotificationData.WorkGroup Property Type: VB: string C++: BSTR
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VB Sample: Private Sub AgentMonitor_AgentNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = NotificationDataObject.WorkGroup Set NotificationDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void AgentNotificationDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; char szWorkGroup[81]; ConvertBSTRToSTR(pNotificationDataPtr->WorkGroup,szWorkGroup); short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t WorkGroup: %s\n", iMonitorId,siServiceId,szWorkGroup); }
WorkGroupId
Description: This property returns the workgroup ID for the agent specified by the acquired NotificationData object. Syntax: IntegerValue = NotificationData.WorkGroupId
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Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_ServiceNotifyDataArrival (ByVal NotificationData As Object, ByVal MonitorId As Long) Dim NotificationDataObject As CCPROOSMSCLIENTLib. NotificationData Set NotificationDataObject = NotificationData MSF.Text = Str(NotificationDataObject.WorkGroupId) Set NotificationDataObject = Nothing End Sub C++ Sample: void ServiceNotifyDataArrival(IDispatch* pNotificationData, int iMonitorId) { INotificationDataPtr pNotificationDataPtr = pNotificationData; short siWorkGroupId = pNotificationDataPtr->WorkGroupId; short siServiceId = pNotificationDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t WorkGroup %d\n", iMonitorId,siServiceId,siWorkGroupId); }
TableData
The properties of the TableData class are described in the following subsections.
Abandoned
Description: This property returns the amount of calls abandoned for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.Abandoned
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Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.Abandoned) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iAbandoned = pTableDataPtr->Abandoned; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t Abandoned %d \n",iMonitorId,siServiceId, siServiceTableId,iAbandoned); }
Application
Description: This property returns the current application to which the service specified by the acquired TableData object belongs. Syntax: StringValue = TableData.Application Property Type: VB: string C++: BSTR
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VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = TableDataObject.Application Set TableDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; char szApplication[81]; ConvertBSTRToSTR(pTableDataPtr->Application,szApplication); int siServiceId = pTableDataPtr->ServiceId; int siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId %d \t Application: %s\n",iMonitorId,siServiceId, siServiceTableId,szApplication); }
ApplicationId
Description: This property returns the current application ID of the service specified by the acquired TableData object. Syntax: IntegerValue = TableData.ApplicationId
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Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.ApplicationId) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siApplicationId = pTableDataPtr->ApplicationId; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t ApplicationId: %d\n",iMonitorId,siServiceId, siServiceTableId,siApplicationId); }
BadPhoneNumberCount
Description: This property returns the amount of bad phone numbers for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.BadPhoneNumberCount Property Type: VB: long C++: integer
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VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.BadPhoneNumberCount) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iBadPhoneNumberCount = pTableDataPtr->BadPhoneNumberCount; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t BadPhoneNumberCount %d \n",iMonitorId,siServiceId, siServiceTableId,iBadPhoneNumberCount); }
Dialed
Description: This property returns the amount of calls made for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.Dialed Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData
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MSF.Text = Str(TableDataObject.Dialed) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iDialed = pTableDataPtr->Dialed; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t Dialed %d \n",iMonitorId,siServiceId,siServiceTableId, iDialed); }
EndTimeMilitary
Description: This property returns the time, in military, the table was stopped for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.EndTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.EndTimeMilitary) Set TableDataObject = Nothing End Sub
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C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siEndTimeMilitary = pTableDataPtr->EndTimeMilitary; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t EndTimeMilitary: %d\n",iMonitorId,siServiceId, siServiceTableId,siEndTimeMilitary); }
ExcludedCount
Description: This property returns the no of records excluded from the table. Syntax: IntegerValue = TableData.ExcludedCount
Filter
Description: This property returns the current filter description for the table specified by the acquired TableData object. Syntax: StringValue = TableData.Filter Property Type: VB: string C++: BSTR VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData
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MSF.Text = TableDataObject.Filter Set TableDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; char szFiler[81]; ConvertBSTRToSTR(pTableDataPtr->Filer,szFiler); int siServiceId = pTableDataPtr->ServiceId; int siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId %d \t Filer: %s\n",iMonitorId,siServiceId, siServiceTableId,szFiler); }
FilterId
Description: This property returns the current filter ID for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.FilterId Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object,
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ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.FilterId) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siFilterId = pTableDataPtr->FilterId; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t FilterId: %d\n",iMonitorId,siServiceId, siServiceTableId,siFilterId); }
GetTableData
Description: This method returns a raw pointer to the data stored in the NotificationData component. Syntax: TableData->GetTableData((long) &pTableStatisticalStructure) Parameters: Parameter Long VB Sample: None C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; Description A casted pointer to a DAodTableStatistics structure.
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DAodTableStatistics* pTableStats; pTableDataPtr->GetTableData((long)&pTableStats); printf("MonitorId: %d \t ServiceId: %d \n",iMonitorId, pTableStats->siServiceId); }
InProgress
Description: This property returns the number of calls being dialed by the acquired TableData object. Syntax: IntegerValue = TableData.InProgress Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.InProgress) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siInProgress = pTableDataPtr->InProgress; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t InProgress: %d\n",iMonitorId,siServiceId, siServiceTableId,siInProgress); }
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LeftToBeDialed
Description: This property returns the amount of calls left to be dialed for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.LeftToBeDialed Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.LeftToBeDialed) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iLeftToBeDialed = pTableDataPtr->LeftToBeDialed; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t LeftToBeDialed %d \n",iMonitorId,siServiceId, siServiceTableId,iLeftToBeDialed); }
RecordsProcessed
Description: This property returns the amount of records processed for the AOD table specified by the acquired TableData object.
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Syntax: LongValue = TableData.RecordsProcessed Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.RecordsProcessed) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iRecordsProcessed = pTableDataPtr->RecordsProcessed; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t RecordsProcessed %d \n",iMonitorId,siServiceId, iServiceTableId,iRecordsProcessed); }
RGBusyQueueCount
Description: This property returns the RGBusyQueueCount for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.RGBusyQueueCount
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Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.RGBusyQueueCount) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iRGBusyQueueCount = pTableDataPtr->RGBusyQueueCount; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t RGBusyQueueCount %d \n",iMonitorId,siServiceId, siServiceTableId,iRGBusyQueueCount); }
ScheduledCallbacks
Description: This property returns the amount of calls to be redialed for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.ScheduledCallbacks Property Type: VB: long C++: integer
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VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.ScheduledCallbacks) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iScheduledCallbacks = pTableDataPtr->ScheduledCallbacks; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t ScheduledCallbacks %d \n",iMonitorId,siServiceId, siServiceTableId,iScheduledCallbacks); }
Selected
Description: This property returns the amount of calls selected for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.Selected Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData
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MSF.Text = Str(TableDataObject.Selected) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iSelected = pTableDataPtr->Selected; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t Selected %d \n",iMonitorId,siServiceId,siServiceTableId, iSelected); }
Service
Description: This property returns the service description for the table specified by the acquired TableData object. Syntax: StringValue = TableData.Service Property Type: VB: string C++: BSTR VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = TableDataObject.Service Set TableDataObject = Nothing End Sub
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C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; char szService[81]; ConvertBSTRToSTR(pTableDataPtr->Service,szService); int siServiceId = pTableDataPtr->ServiceId; int siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId %d \t Service: %s\n",iMonitorId,siServiceId, siServiceTableId,szService); }
ServiceId
Description: This property returns the service ID for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.ServiceId Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.ServiceId)
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Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \n",iMonitorId,siServiceId,siServiceTableId); }
ServiceTableId
Description: This property returns the service table ID for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.ServiceTableId Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.ServiceTableId) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siServiceId = pTableDataPtr->ServiceId;
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short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \n",iMonitorId,siServiceId,siServiceTableId); }
ServiceType
Description: This property returns the service type description for the table specified by the acquired TableData object. Syntax: StringValue = TableData.ServiceType Property Type: VB: string C++: BSTR VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = TableDataObject.ServiceType Set TableDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData;
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char szServiceType[81]; ConvertBSTRToSTR(pTableDataPtr->ServiceType,szServiceType); int siServiceId = pTableDataPtr->ServiceId; int siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId %d \t ServiceType: %s\n",iMonitorId,siServiceId, siServiceTableId,szServiceType); }
ServiceTypeId
Description: This property returns the service type ID for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.ServiceTypeId Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.ServiceTypeId) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siServiceTypeId = pTableDataPtr->ServiceTypeId; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t ServiceTypeId: %d\n",iMonitorId,siServiceId, siServiceTableId,siServiceTypeId); }
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StartTimeMilitary
Description: This property returns the time, in military, when the table was started for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.StartTimeMilitary Property Type: VB: integer C++: short VB Sample: Private Sub ServiceMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.StartTimeMilitary) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siStartTimeMilitary = pTableDataPtr->StartTimeMilitary; printf("MonitorId: %d \t ServiceId: %d \t StartTimeMilitary %d\n", iMonitorId,siServiceId,siStartTimeMilitary); }
Status
Description: This property returns the name of the current status for the table specified by the acquired TableData object. Syntax: StringValue = TableData.Status
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Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = TableDataObject.Status Set TableDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; char szStatus[81]; ConvertBSTRToSTR(pTableDataPtr->Status,szStatus); short siServiceId = pTableDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t Status: %s\n", iMonitorId,siServiceId,szStatus); }
StatusId
Description: This property returns the name of the current status for the table specified by the acquired TableData object.
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Syntax: StringValue = TableData.StatusId Property Type: VB: string C++: BSTR VB Sample: Private Sub ServiceMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = TableDataObject.StatusId Set TableDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; char szStatusId[81]; ConvertBSTRToSTR(pTableDataPtr->StatusId,szStatusId); short siServiceId = pTableDataPtr->ServiceId; printf("MonitorId: %d \t ServiceId: %d \t StatusId: %s\n", iMonitorId,siServiceId,szStatusId); }
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TableId
Description: This property returns the table ID for the table specified by the acquired TableData object. Syntax: IntegerValue = TableData.TableId Property Type: VB: integer C++: short VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.TableId) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; short siTableId = pTableDataPtr->TableId; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t TableId: %d\n",iMonitorId,siServiceId,siServiceTableId, siTableId); }
TableName
Description: This property returns the table name for the table specified by the acquired TableData object.
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Syntax: StringValue = TableData.TableName Property Type: VB: string C++: BSTR VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib. TableData Set TableDataObject = TableData MSF.Text = TableDataObject.TableName Set TableDataObject = Nothing End Sub C++ Sample: void ConvertBSTRToSTR(BSTR bstrString, char* pszString) { int iCnt; int iLength = SysStringLen(bstrString); for (iCnt=0; iCnt < iLength; iCnt++) pszString[iCnt] = (char) bstrString[iCnt]; pszString[iCnt] = 0; } void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; char szTableName[81]; ConvertBSTRToSTR(pTableDataPtr->TableName,szTableName); int siServiceId = pTableDataPtr->ServiceId; int siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId %d \t TableName: %s\n",iMonitorId,siServiceId, siServiceTableId,szTableName); }
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TimeZoneFailureCount
Description: This property returns the TimeZoneFailureCount for the AOD table specified by the acquired TableData object. Syntax: LongValue = TableData.TimeZoneFailureCount Property Type: VB: long C++: integer VB Sample: Private Sub TableMonitor_TableDataArrival(ByVal TableData As Object, ByVal MonitorId As Long) Dim TableDataObject As CCPROOSMSCLIENTLib.TableData Set TableDataObject = TableData MSF.Text = Str(TableDataObject.TimeZoneFailureCount) Set TableDataObject = Nothing End Sub C++ Sample: void TableDataArrival(IDispatch* pTableData, int iMonitorId) { ITableDataPtr pTableDataPtr = pTableData; int iTimeZoneFailureCount = pTableDataPtr->TimeZoneFailureCount; short siServiceId = pTableDataPtr->ServiceId; short siServiceTableId = pTableDataPtr->ServiceTableId; printf("MonitorId: %d \t ServiceId: %d \t ServiceTableId: %d \t TimeZoneFailureCount %d \n",iMonitorId,siServiceId, siServiceTableId,iTimeZoneFailureCount); }
Touched
Description: This property returns the no of records in queue.
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Syntax: IntegerValue = TableData.Touched
WorkgroupData
The WorkgroupData class has the following properties: AcdCalls ActiveSeconds AgdCalls AodCalls ChatCalls ConferenceCalls ConsultationCalls CTICalls DidCalls EMailCalls HeldCalls HeldSeconds IdleSeconds InternalCalls InternalSeconds LoggedInSeconds ManualCalls ManualSeconds NotReadySeconds NumberOfCallbacks NumberOfRefusals
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NumberOfSuccesses OtherSeconds PreviewSeconds TransferredCalls Workgroup WorkgoupId WrapSeconds
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Chapter 6
Collection Interfaces
The Collection Interfaces are passed through special functions found in the Monitor objects. These collections provide you with state information. Collections objects in the OSMS API include the following: Agents AgentServices AmdSummaryByQueue DistListMailQueues FeedApplications Services Sites Tables Workgroups
Agents Collection
Description: This code shows you how to traverse through an Agents Collection. VB Sample: Private Sub CmdActiveAgent_Click() Dim data As String Dim AgentsCollection As Agents Dim AgentItem As Agent Set AgentsCollection = AgentMonitor.LoggedInAgents (Int(txtActiveAgent.Text), 0) lstActiveAgent.Clear For Each AgentItem In AgentsCollection data = "Agent: " + AgentItem.UserId + " Index: " +Str(AgentItem.AgentIndex) + " Name: " + AgentItem.Name
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lstActiveAgent.AddItem data Next End Sub C++ Sample: IAgentsPtr Agents = IAgentPtr Agent = long lCount = 0; _variant_t vAgent _variant_t vIndex HRESULT hResult = NULL; NULL; ; ; NULL;
try { Agents = AgentMonitor->GetAgents(); if ((lCount = Agents->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Agents->raw_Item (vIndex, &vAgent)) == S_OK ) { Agent = vAgent.pdispVal; printf("AgentIndex: %d\n", Agent->AgentIndex(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; }
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Collection Interfaces | 63
AmdSummaryByQueues Collection
Description: This code shows you how to traverse through a AmdSummaryByQueues Collection. VB Sample: Private Sub CmdAmdSummaryByQueues_Click() Dim data As String Dim AmdSummaryByQueuesCollection As AmdSummaryByQueues Dim AmdSummaryByQueueItem As AmdSummaryByQueue Set AmdSummaryByQueuesCollection = ServiceMonitor.GetSelfServiceSummaryMailQueues(1) lstService.Clear For Each AmdSummaryByQueueItem In AmdSummaryByQueuesCollection data = "Short: " + AmdSummaryByQueueItem.QueueNameShort + " QueueId: " + Str(AmdSummaryByQueueItem.QueueId + " QueueIndex: " + Str(AmdSummaryByQueueItem.QueueIndex) lstService.AddItem data Next End Sub C++ Sample: IAmdSummaryByQueuesPtr AmdSummaryByQueues = NULL; IAmdSummaryByQueuePtr AmdSummaryByQueue = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { AmdSummaryByQueues = ServiceMonitor>GetSelfServiceSummaryMailQueues(1); if ((lCount = AmdSummaryByQueues->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = AmdSummaryByQueues->raw_Item (vIndex,&vService)) == S_OK ) { AmdSummaryByQueue = vService.pdispVal;
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printf("QueueId: %d\n",AmdSummaryByQueue->QueueId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; }
FeedApplications Collection
Description: This code shows you how to traverse through a FeedApplications Collection. VB Sample: Private Sub CmdFeedApplications_Click() Dim data As String Dim FeedApplicationsCollection As FeedApplications Dim FeedApplicationItem As FeedApplication Set FeedApplicationsCollection = ServiceMonitor.GetFeedApplications(0, 1, 1) lstService.Clear For Each FeedApplicationItem In FeedApplicationsCollection data = "Short: " + FeedApplicationItem.ServiceNameShort + " Long: " + FeedApplicationItem.ServiceNameLong + " Index: " + Str(FeedApplicationItem.ServiceId) lstService.AddItem data Next End Sub C++ Sample: IFeedApplicationsPtr FeedApplications = NULL; IFeedApplicationPtr FeedApplication = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try
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{ FeedApplications = ServiceMonitor->GetFeedApplications(0, 1, 1); if ((lCount = FeedApplications->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = FeedApplications->raw_Item (vIndex,&vService)) == S_OK ) { FeedApplication = vService.pdispVal; printf("ServiceId: %d\n",FeedApplication->ServiceId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; }
Services Collection
Description: This code shows you how to traverse through a Services Collection. VB Sample: Private Sub CmdServices_Click() Dim data As String Dim ServicesCollection As Services Dim ServiceItem As Service Set ServicesCollection = ServiceMonitor.GetServices("cellit", 1, 0, 0, 0, 0, 0) lstService.Clear For Each ServiceItem In ServicesCollection data = "Short: " + ServiceItem.ServiceNameShort + " Long: " + ServiceItem.ServiceNameLong + " Index: " + Str(ServiceItem.ServiceId) lstService.AddItem data Next End Sub
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C++ Sample: IServicesPtr Services = NULL; IServicePtr Service = NULL; long lCount = 0; _variant_t vService; _variant_t vIndex ; HRESULT hResult = NULL; try { Services = ServiceMonitor->GetServices("cellit", 1, 0, 0, 0, 0, 0); if ((lCount = Services->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Services->raw_Item (vIndex,&vService)) == S_OK ) { Service = vService.pdispVal; printf("ServiceId: %d\n",Service->ServiceId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; }
Sites Collection
Description: This code shows you how to traverse through a Sites Collection. VB Sample: Private Sub CmdSites_Click() Dim data As String Dim SitesCollection As Sites Dim SiteItem As Site Set SitesCollection = ServiceMonitor.GetSites()
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lstSites.Clear For Each SiteItem In SitesCollection data = "Id: " + Str(SiteItem.SitesId) + " Name: " + SiteItem.SiteName lstSites.AddItem data Next End Sub C++ Sample: ISitesPtr Sites = NULL; ISitePtr Site = NULL; long lCount = 0; _variant_t vSite; _variant_t vIndex ; HRESULT hResult = NULL; try { Sites = ServiceMonitor->GetSites(); if ((lCount = Sites->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Sites->raw_Item (vIndex,&vSite)) == S_OK ) { Site = vSite.pdispVal; printf("SiteId: %d\n",Site->SiteId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; }
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Tables Collection
Description: This code shows you how to traverse through a Tables Collection. VB Sample:
Private Sub CmdTables_Click() Dim data As String Dim TablesCollection As Tables Dim TableItem As Table Dim ServiceId As Integer Set TablesCollection = TableMonitor.GetTables(ServiceId) lstTables.Clear For Each TableItem In TablesCollection data = "Id: " + Str(TableItem.TableId) + " Name: " + TableItem.TableName lstTables.AddItem data Next End Sub
C++ Sample:
ITablesPtr Sites = NULL; ITablePtr Site = NULL; long lCount = 0; _variant_t vTable; _variant_t vIndex ; HRESULT hResult = NULL; short siServiceId = 2; try { Tables = TableMonitor->GetTables(siServiceId); if ((lCount = Tables->GetCount ()) > 0 ) { for ( int sIndex = 1 ; sIndex <= lCount ; sIndex++ ) { vIndex.vt = VT_I4 ; vIndex.intVal = sIndex; if ((hResult = Tables->raw_Item (vIndex,&vTable)) == S_OK ) { Table = vTable.pdispVal; printf("TableId: %d\n",Table->TableId(); } } } } catch (const _com_error& Err) { printf("Error: %s\n", Err.ErrorMessage() ) ; }
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Aspect EnsemblePro

OSMS API Reference Guide

Part Number: 700136A Date: September 27, 2006

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Chapter 1 Coding Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2 Multi-Tenancy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Chapter 3 Monitor Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

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OSMS API Reference Guide

OSMS API Reference Guide

Table of Contents | vii

OSMS API Reference Guide

viii | Table of Contents

Chapter 4 Event Sink Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

OSMS API Reference Guide

OSMS API Reference Guide

Chapter 5 Data Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

OSMS API Reference Guide

OSMS API Reference Guide

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OSMS API Reference Guide

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OSMS API Reference Guide

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OSMS API Reference Guide