Shaina Banu Ansari

G/4 Subrati Ansari & Sons, Opp. Sharda Motors, Near Sun N Sand Restaurant, L.B.S. Marg, Bhandup (West), Mumbai 400 078. PROFILE:

Mobile: + 91 9594786006 Land Line : 022 25668786 E-mail: shainabanu_ansari@yahoo.co.in

Highly motivated professional with more than 6 years and of experience in customer service.

EXPERIENCE:

Customer Support Executive (Retail): Zoomin Online India Pvt. Ltd.

Feb 2011- Till date

Handling dealers and distributors of zoomin pan India. Maintaining payment and orders records. Handling dealers complaints and resolution within specified TAT. Handling zoomin stores order and complaints. Coordination with production and shipping for smooth execution of orders. Ensure quality check for all products. Act as backend support for zoomin stores all over India. Generating Sales repot and maintaining Sales report on daily basis. Stock updation and new SKU creation in POS. Making payment related entries in CMS. Price updation in POS. Coordinate for any technical breakdown in store system. Activating new dealers in CMS. Coordination for courier related issues and non shipment of orders.

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Officer Service & Coordination: Nov 2009- Sept 2010 Nilkamal Plastics Limited (Product Management-Furniture Division) Handling key accounts related issues. Checking prices and updating of prices in SAP. Making purchase order in SAP. Working in SAP for order making and maintaining prices in system. Handling customers complaints and arranging for the replacement within TAT. Giving approval for Customers complaint for replacement. Checking PO for Key account and approving for dispatch (All India). Generating Sales repot and maintaining Sales report on daily basis. Coordinating form vendors or approved suppliers for orders. Arranging materials from approved suppliers for all over India located depots. Maintaining minimum stock of spares in all the depots located in all aver India. June 2005-May 2009

Customer Care Executive Bisleri International Private Limited Mumbai (Voice Process)

Working as Customer care executive and Credit control executive. Handling customer calls and reply back to their queries. Taking the orders through telephone and forwarding it to the concern distributor and sales person. Handling Quality and service related complaints and coordinating with the concern departments. Calling up rest of Maharashtra distributors for taking orders and accordingly coordinating with the concern official to arrange for the stock. Getting the DD details and accordingly informs to the account departments for the same. Preparing monthly order generated reports from rest of Maharashtra and sending it to the assistant general manager. Responding through emails for the orders and queries received from online site.

Achievements: Handled department as acting Head in the absence of team leader for 3 months. Acted as the Process incharge for acceptance and approval of newly introduced process. Headed the team and trained the staff for the ERP System.

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Customer Care Executive IDBI Bank LTD (Email Process)

Nov 2004 - May 2005

Responding to customers query and complaint through email. Handling I-Net site of the bank. Preparing MIS report Hotlisting the debit card. Worked on Talisma Software created for the bank. Coordinating with various branch heads and the branch managers all over India for resolving the customers complaint and any assistance. Handling high value customers queries and complaints through email. Resolving the queries and complaints within specified TAT.

Telemarketing Executive: Citi Financial Pvt.Ltd.

April 2004 Nov 2004

Calling up customers for selling personal loan and generating leads for the same. Coordinating with the document collection executive for collecting the documents form the customers. Converting leads into a pure disbursal of the loan. Maintaining records and updating the details of the applied customers. Handling Walk in customers. Handling Reception and maintaining walk in customers record.

EDUCATION Appearing for MMM 3rd Year (Part Time) from Allana Institute M.com Part-1, Mumbai University, India Bachelor of Commerce, Mumbai University, India H.S.C, Mumbai University India S.S.C, I D U B S English High School (Mumbai, India) PROFESSIONAL QUALIFICATION: MSCIT from Mumbai University with 68%.
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2011 2005 2004 2001 1999

1 Year Course NIIT Institute in 2002-2003 Certificate in Customer care services and Telephone Etiquette. Certificate of Auditor for ISO 22000:2005.

PERSONAL STRENGTHS: Sincere and committed Working with a sense of urgency paying close attention to detail Ability to identify potential and groom according to requirement Self motivated with exposure to customer service

PERSONAL DETAILS: Date of Birth Nationality Marital Status Languages HOBBIES: Painting, Drawing, Listening to Music. : 2nd March 1984 : Indian : Single : English, Marathi, Hindi & Urdu

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