Outbound Campaign Manager

Datasheet

1001tech IPvox

Discover the true value of communicating with your customers.

IP Telephony Software-Based: Customer Management & Call / Contact Centre Solutions
Our outbound campaign solution is designed to maximise your agents productivity, thus maximising profitability. We provide a comprehensive suite of unified applications to enable your agents to focus on managing and reaching customers - whether youre conducting marketing campaigns, telemarketing, collections, bill payment notifications and more. We guarantee all the essential features and functionality of enterprise-class solutions at a fraction of the price, complete with full flexibility and implementation efficiency.

Why EzyTouch Outbound?

Inbound / Outbound Flexibility: Allows blended call centre functionality. Overflowing inbound calls can be
routed to outbound agents during peak hours / inbound agents can multi-task by handling outbound calls. Improves agent productivity, enhances occupancy rates and revenue per agent hour.

Real-Time Reporting & Decision Making: Provides supervisors with real-time statistics, performance and
productivity information data for individuals as well as workgroups, enabling instant improvements to be made for campaign management / sales strategies.

Multi-site: Flexible, distributed architecture allows one campaign to be run per site or executed centrally across
multiple locations. Facilitates ease of implementation and administration due to location independence of technology and agents. Reduces agent turnover as agents are able to work from anywhere. Increase new pools of talent who can work from anywhere. Unified contact centre solution.

Easy-To-Use Interface: CTI screen-pop enables agents to perform full functionality of outbound duties, as well as
capture statistics for analysis.

Maximise profit: Conduct proactive marketing campaigns with the ability target distinct customer groups.
Update customers with real-time information about new products and promotions. Customer retention through efficient customer loyalty programmes.

Multi-component campaigns: Decide how each call should get treated before each call is actually placed; play
messages, automatically gather customers inputs or connect customers to agents and more.

Outbound Campaign Manager

Specications
System Campaign manager & conguration tool CTI screen-pop Import of data Call blending IVR call back Personal call back Re-queue outbound call on failed attempts Skills-based routing Schedule of Outbound calls Tone detection Routing by time of day (schedule) Voice Message Broadcasting Message broadcasting & DTMF response Preview dialing Call transfer Multiple simultaneous campaigns Database integration Do not call list Integrated Voice Logger Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

EzyTouch Outbound

Specications
Reporting Reporting formats Agent performance reports Group performance reports ACD call distribution reports Abandoned call reports Wrap-up code reports on the following: - Successful call - Unsuccessful call No answer - Unsuccessful call Busy - Unsuccessful call Voice mail - Unsuccessful call Call back Agent

EzyTouch Outbound

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes Yes

Agent applications Maximum live agents Telescripting Supervisor Supervisor applications Real-time statistics Historical reports

Yes Unlimited Yes

Yes Yes Yes

Talk to us +603 7722 1001 or e-mail sales@1001tech.com.my For more info, visit us at www.ip- vox.com
1001tech IPvox

Talk to us. We understand your ICT needs.

Subsidiary of: 1001tech Group

1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd) Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800, Selangor, Malaysia