2011 IncentiveWorks Showguide

lIst of rs eXhIBIto
offIcIal IncentIveWorks 2011 shoWguIDe
inside!
IncentIveWorks
Driving the Industrys Business Wins for 20 Years P.24
also InsIDe
july.august 2011
PM 40069240
Mobile Apps 101 P.16 Sensory Deception Fundraiser P.20 Attendee Survival Kit P.54
contents
j u ly. a u g u s t 2 01 1
cover story
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how sweet it is As IncentiveWorks turns 20, we celebrate the business successes the show has brought to attendees and exhibitors. By Don Douloff
be scene
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fundraiser With a sensory deception theme, the LG Innovators Ball drew over 1,000 people to the Ontario Science Centre. By Don Douloff
columns
18 20 23
expert opinion Flip Your Thinking. By Peter Sheahan expert opinion Mobile Apps 101. By Joseph Lo expert opinion The Making of a Leader. By M. Theresa Breining
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departments
7 8 54
froM the editor Evolutionary Road. By Don Douloff Meeting points New products; money saving tips, and more By Don Douloff checklist Attendee Survival Kit. By Gabrielle Spanton
MeetingsCanada.com
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show information
28 floorplan A detailed exhibitor road map, indicating whos where, on the trade-show floor. 47
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official showguide 2011
Cover | Josh Johnston
+incentive travel
voluMe 40, nuMBer 4 july.august 2011 editorial + art Managing Editor | Don Douloff 416.442.5600 x 3254 | DDouloff@meetingscanada.com Assistant Editor | Christine Otsuka 416.442.5600 x 3255 | COtsuka@meetingscanada.com Art Director | Lindsey Mrav (on leave) Acting Art Director | Kelsey Bremer 416.442.5600 x 3257 | KBremer@meetingscanada.com Contributors | M. Theresa Breining, Joseph Lo, Peter Sheahan, Gabrielle Spanton sales Account Manager | Nick R. Cino 416.510.5144 | NCino@meetingscanada.com Account Manager | Marci Vigeant-Christie 416.510.6819 | MVigeantChristie@meetingscanada.com production + online Production Manager | Lillian Maksymyszyn Web Producer | Fiona Ogilvie incentiveworks General Manager | Robin Paisley 416.510.5141 | RPaisley@meetingscanada.com Event Manager | Jacqueline Vistorino 416.442.5600 x 3213 | JVistorino@meetingscanada.com Sales Associate | William Metcalf Lee 416.442.5600 x 3214 | WMetcalfeLee@meetingscanada.com circulation & suBscriptions Circulation Manager | Beata Olechnowicz 416.442.5600 x 3543 | BOlechnowicz@bizinfogroup.ca Subscriber Customer Service | meetingscanada.com Big Magazines lp Vice-President of Canadian Publishing | Alex Papanou President of Business Information Goup | Bruce Creighton
Meetings & Incentive Travel (M&IT) magazine receives unsolicited features and materials (including letters to the editor) from time to time. M&IT, its affiliates and assignees may use, reproduce, publish, re-publish, distribute, store and archive such submissions in whole or in part in any form or medium whatsoever, without compensation of any sort. Mail Preferences: Occasionally we make our subscriber list available to reputable companies whose products or services may be of interest to you.If you do not wish your contact information to be made available, please contact us via one of the following methods: Phone: 1-800-668-2374, Fax: 416-442-2191, E-Mail: privacyofficer@businessinformationgroup.ca, subscriPtion Price: Canada $76.00 per year, Outside Canada $106.00 US per year, Single Copy Canada $13.00. Meetings & Incentive Travel is published 6 times per year except for occasional combined, expanded or premium issues, which count as two subscription issues. Meetings & Incentive Travel is indexed in the Canadian Business Index and is available online in the Canadian Business & Current Affairs Database. Contents Copyright BIG Magazines LP, a division of Glacier BIG Holdings Company Ltd. Canada Post Canadian publications Mail Sales Product Agreement 40069240 ISSN No. 1915-1125. 80 Valleybrook Drive, North York, ON M3B 2S9. We acknowledge the financial support of the Government of Canada, through the Canada Periodical Fund (CPF) for our publishing activities.
how to register Complete information on how to register for the show and pre-book appointments with exhibitors. hosted Buyer prograMMe A short history of the shows unique hosted-buyer component and a list of the partners who have made the 2011 programme possible. sponsors It wouldnt be possible without them. A list of show sponsors for IncentiveWorks 2011. incentiveworks 20th anniversary party Join the celebration: August 24, 2011.
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education
48 schedule This years education offerings in an easy-to-read chart. keynotes An introduction to Josh Linkner and Peter Sheahan, this years keynote speakers. education A guide to this years breakouts, including speaker bios and session descriptions. 49
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exhibitor listings
31 exhiBitor listings A full list of IncentiveWorks exhibitors, including booth number, contact information and company website.
incentiveworks is supported By
MeetingsCanada.com
your most ProductivE timE out of thE officE.

Who should attEnd?
Anyone who plans or influences meetings, events, incentive travel, conferences, trade shows, galas and more.
Meeting planners (corporate, government,

association, independent)
Incentive travel and special event planners Convention and trade show managers Sales and marketing managers
Executive administration specialists Human resource managers and trainers Corporate travel agents PR specialists Communications managers
Plus: Buyers of premium/incentive merchandise and corporate gifts and anyone who is responsible for selecting promotional items to reward and motivate employees, thank clients and launch new products and services.
Who Exhibits at incEntivEWorks?

Canadian: Audio visual, registration, catering, transportation, hotels, resorts, convention centres, unique venues International: Convention bureaus, hotels, resorts, DMCs, cruiselines Premium & Incentive Merchandise: Apparel, gift cards, awards, bags, conference gifts, and much more Plus National & International Hotel Chains from every brand!
chEck out thE floorPlan in thE cEntrE of thE magazinE and listings to Plan in advancE.
You dont want to miss these exciting exhibits. To help you navigate the show floor more easily, we have divided the show by geography. Exhibitor listings start on page 31.
mEtro toronto convEntion cEntrE august 23-24, 2011
from the editor
Evolutionary Road
IncentiveWorks, like our industry itself, continues to evolve.
As you can see from our cover, M&ITs IncentiveWorks trade show
and conference, taking place Aug. 23-24, 2011, is celebrating 20 years. From modest beginnings in August, 1991, when it launched as the Canadian Incentive Travel Symposium & Trade Show, at the Royal York Hotel, in Toronto, IncentiveWorks has grown and evolved tremendously. Along the way, the show has marked some impressive milestones. For instance, in 2002, IncentiveWorks pioneered online booth purchase for exhibitors, with fully integrated online registration for attendees. In 2009, IncentiveWorks was a carbon-neutral event and acquired 20.1 tonnes of carbon offsets, to counteract its emissions. Hand in hand with the shows growth, the meetings and events industry, itself, has evolved at a brisk pace. For instance, on the incentive-travel side, groups have become more adventurous, sometimes adding exotic locales to their travel mix. On the destination side, areas like Croatia, the Czech Republic and Korea have gained traction, while other countries, such as Colombia, are working hard to tell the world that theyve put their problems behind them and are open for business. Technology, too, has advanced at an astonishing pace, making it far easier for planners to do their jobs. But technology has also placed more pressure on planners, creating expectations that theyre connected 24/7 and available, day or night, to answer clients questions, deal with RFP issues, etc. And yet, the more things change, the more they stay the same. At last years IncentiveWorks show, we polled our hosted buyers on the top challenges they face. Overwhelmingly, they cited tighter budgets and shorter lead timesissues that never go away. Between technologys relentless march, and the economic turbulence of the last several years, our industry has experienced fascinating times. And as it has for two decades, IncentiveWorks has been there, making sense of it all, to help you plan better events.
on the cover
This months sparkly, cake-alicious cover is a feast for the eyes, a fittingly festive way to trumpet IncentiveWorks 20th anniversary. Full credit for the cover concept, food styling and the eye-popping look belong to our acting art director Kelsey Bremer, who worked tirelessly, and meticulously, with photographer Josh Johnston to put it all together.
Don Douloff
Managing Editor
whats this tag?

The box you see to the right is a Microsoft Tag, a breakthrough technology that transforms everyday things in the real world into live links to online information. From your mobile phone, simply snap a Tag image anywhere you see it and gain instant access to websites, videos, reviews, schedules, contact information, social networks, promotions and more! GettinG Started 1. Go to http://gettag.mobi with your web enabled camera phone and download the free Tag reader. 2. When you see a tag, open the Tag reader and snap it (like a photo) to interact with the online world. Your phone will do the rest!
Snap this tag to learn more about using snap tags
MeetingsCanada.com
> travel gear
Jet Bag
Heightened airport security forces travellers to store products like bottles of wine, liquor and other fluids in suitcases. But as luggage is thrown around at airports and jostled inside airplanes, chances of those bottles breaking, and ruining suitcase contents, increase.
A lightweight solution, the Jet Bag is a bio-degradable carrier with a reusable zip-seal closure, and is lined with the same absorbent materials found in baby diapers, to protect bottles. If a bottle does break, the bag absorbs the liquid and can be simply thrown away. Eighteen inches tall and weighing just one-third of an ounce, the bag holds up to a 750 ml bottle. Moreover, it can be customized with company logos or as promotional gifts. Canadian orders ship in three to five days. Available at amazon.com and thejetbag.com
> cool gifts
Unique Bookmark
Congratulations IncentiveWorks
on your 20-year legacy of excellence.
Yes, a bookmark, to be used in an actual bookremember those?filled with pages made from dead trees. Fashioned from durable metal, the PageKeeper clips onto the books back cover and features a spring-finger plated in 24-karat gold. Including the spring-finger, dimensions are 2.25 inches x 2.25 inches. Without corporate branding, minimum order is 24 Canadian orders ship in two to four days. For custom-printed jobs, minimum order is 3,000; lead times of as little as six to eight weeks (four to six weeks, for very large quantities) apply. pagekeeper.ca
Visit meetingscanada.com for daily news updates
MeetingsCanada.com
> Hot iDea
experience-Based rewards/ incentives

Jazz up your corporate gifts, rewards and incentives, sales incentives, employee recognition and team-building programmes with thrilling experiences such as whitewater rafting or skydiving. Making it happen is Toronto-based company Samba Days, whose lifestylethemed, experience-focused gift-boxes offer more than 15 options. And not all experiences are geared to thrill seekers, since Samba Days programmes appeal to everyone from wine enthusiasts, travel hounds, sports-car nuts, spa connoisseurs and those looking to learn a new skill. Gift boxes are available at select Shoppers Drug Mart, Sears and Longos stores. Theyre also sold online at the Aeroplan eStore and Samba Days website. sambadays.com
> cool gifts
Digital Photo frame

A futuristic, egg-shaped digital frame eliminates the tedious steps of printing, sorting and placing pictures into an oldschool album. An LCD display stores more than 65 photos and includes a calendar, clock and alarm function. Choose from an attractive palette of bright shades. Canadian orders (with logo imprinting) ship in seven to 10 business days. plumgiftco.com
Visit meetingscanada.com for daily news updates MeetingsCanada.com
Meeting Points
> PaParazzi
2011 Quebec Cup MPI TEC in Muskoka

MPIs Toronto Education Conference was held June 2-3 at Deerhurst Resort, Muskoka, Ont. Above, Julie Holmen, Tourism Toronto, shows off her archery skills. Right, Robin Paisley, M&IT, has the best seat in the house during team-building.
June 6 marked the 2011 Quebec Cup, an annual golf tournament held at The Country Club, in Woodbridge, Ont. Below (left to right): Jean Chiricota, QVC Inscript; Nadia Dermit-Palermo, SunLife Financial; Rita Plaskett, CMP, CMM, Agendum Inc.; and Tim Stover, CAE, Motorcycle and Moped Industry Council. Bottom (left to right): Marci Vigeant-Christie, M&IT; and Christine Bailey, Bailey Event Management.
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* Food & Beverage discounts are not applicable on receptions, dinners or social menus and/or the hotels all-inclusive Meeting Packages.
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Meeting Points
> tiP sHeet
event Planning Made easier

alison owers-graham, CMP, plans all internal and external events for Rogers Business Division, including road shows, conferences and trade shows.
BuDget Determine what the priority of the event is, and build your budget around it. Look internally for subject-matter experts, to save on speaker costs. Consider not offering a meal, instead opting for lighter fare. Explore multi-event contracts with your AV supplier, to bring down one-off costs. fooD There is nothing more wonderful than local fare take advantage of the cities that you work in, and inquire about their local options. The choices are guaranteed to be fresh and unique to the region. Presentation Always inquire as to what the property has to offer, before spending unnecessarily. Venues will usually have votives or simple decor that can be used on buffet tables. Look at what the options of the venue are, and then add to their decor, as necessary.
Alison Owers-Graham
negotiating contracts Determine what your absolutes are and what you can live without. Read through your contract and make your list under those two headings, then rank each side and start negotiating. green Meetings Provide reusable water bottles as a promotional item. Use cloth napkins instead of paper. Instead of giving speakers and special guests gifts they wont use, plant a tree in their name.
Want to be featured in Tip Sheet? Snap here (see page 7 for instructions) to download our contact info to your smart phone or e-mail DDouloff@meetingscanada.com
Meet
at Canadas Newest and Greenest Conference Centre
With exible meeting spaces, ergonomically designed furniture, automated AV systems and free Wi-Fi Internet, the state-of-the-art Allstream Centre is the perfect place to host your next meeting or convention. Start planning now. Visit allstreamcentre.com.
105 Princes Blvd., Exhibition Place, Toronto, Ontario 416 263 3000 sales@allstreamcentre.com
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Meeting Points
> Hot iDea
Themed Mulitimedia Projections

Looking to make an eye-popping visual splash at your next event, conference or product launch? Consider LuminAD multimedia projections, which immerse audiences in transformed environments. Projections deliver customized, themed messaging and information indoors (on any surface) or outdoors (onto building facades and walls). Combined with music, special effects and live entertainment, projections can reinforce the overall message or theme welcoming guests, for example. Currently, the company is focusing its energies on Southern Ontario markets, including Kitchener, Stratford, Toronto and Waterloo. luminad.ca
> Hot iDea
customized usB event Badges

Try this: Customizable event badges, made from a credit-cardsize USB card, with lanyard. Badges can be printed with the attendees name and, say, a logo, in one- or full-colour. Files can be loaded onto the USB (memory sizes: 512MB to 32GB), providing sponsorship opportunities. After the event, attendees recycle the lanyard and keep the badge as a functioning flash drive. Minimum order is 100 units. After art approval, badges ship in two to three weeks. capitalpromos.com
At White Oaks excellence comes naturally.

Feel the hum and rush of our team hard at work on your event details. A wow moment is sure to appear on the wings of one of our worker bees!
WHITE OAKS CONFERENCE RESORT
N I A G A R A - o n - t h e - L A K E , O N TA R I O 1.800.263.5766 / whiteoaksresort.com
MeetingsCanada.com
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Fundraiser
With a clever sensory deception theme, the LG Innovators Ball drew over 1,000 people to the Ontario Science Centre, to benefit the facilitys community access initiatives. Guests enjoyed fine food, a flavoured oxygen bar, a nitrogen ice-cream station, and nail and hand massages. written by Don Douloff
photos by GeorGe Pimentel and tom SanDler Photo
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event details
DeCor theme: Sensory Deception. Guests greeted by a 100-ft. red carpeta hard-edged red surface, fashioned from black tape and barn-door lighting projected onto a white floor. Table-centrepiece black urns held a cluster of extra-long, black, spray painted bamboo, topped with fake orchids (more deception), lit by a single spotlight, so they appeared to float. f&B: Appetizer bitessalt-cured foie gras; lettuce-
wrapped ostrich tartare; watermelon cubeeaten in total darkness (the team cut power to the dining room), capped by a 10-minute laser show. Dessert: Optical illusion conjured a mini-burger (brioche bun with fig-anddate patty, coconut shreds and marzipan); french fries (toasted buttermilk sponge with raspberry ketchup); and sunny-side egg (coconut panna cotta with passionfruit yolk) in a mini-frying pan.
manaGinG the SPaCe: This year, there was no Science Centre exhibit on which to theme the event, freeing up the exhibit hall. We had a much larger space for cocktails, and instead of dressing three rooms, we designed two and re-purposed the cocktail space as the after-party room, says Suzanne Turnbull. The selfcontained, windowless dinner space paved the way for the eaten-in-total-darkness appetizer course. StretChinG the BuDGet: Sponsorships alleviated costs (Title sponsor: LG. Others: Joe Fresh, Porter Airlines.). The light-projected red carpet saved money.
planning primer
Lead Planner: Jeffry Roick and Suzanne Turnbull, McNabb Roick Events Food (Cocktails and After-Party): Gourmet Cuisine Food (Dinner): Marigolds & Onions After-Party Desserts: Baker Street Beer: Steam Whistle Brewery AV: Westbury National Show Systems Laser Show: Airmagic DJ: Bellosound Rentals: Chair-man Mills Dining Chairs: Contemporary Furniture Rental Furniture: Signature Rentals Cutlery/Plates/Glassware: Eventals Staff: David Lovell Events Oxygen Bar: Element Oxygen Bars Carpet: Reznick Carpets Flowers: San Remo Video Wall: Unit 11 Illuminated Dance Floor: Visual FX Dining Room Linens: Susan Murray International Photo Booth: Hello! Canada magazine Vinyl Graphics: National Sign and Design Valet: Northern Valet Charger Plates: Exclusive Affair Rentals Ice: Ice Man Illusion T-shirts (For Staff): Cafe Press Cigars: Mombacho
MeetingsCanada.com
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Flip Your Thinking

Letting go of your assumptions will put you on the path to innovation and success.
written by Peter Sheahan
W
Peter Sheahan is a leadership expert, business consultant, speaker and author of Fl!p and Generation Y: Thriving and Surviving With Generation Y at Work. He has spent a decade teaching businesses how to flip their thinking and find opportunity where others cannot.
SEE PETER LIVE AT INcENTIVEwORkS wHAT FL!P: Creative Strategies for Turning Challenge into Opportunity wHEN August 24, 2011, 10:30 a.m. 11:30 a.m. wHERE Metro Toronto Convention Centre, North Building
here will your business find new What assumptions are you currently making value in the next three to five about meetings and events? Do you see social years? What kind of thinking will media as a threat or an opportunity? Do you think you need to create that value? the short, pithy style of speaker sessions popularTheres a saying, When youre a ized by the TED conferences will hammer, everything looks like a nail. stick, or do you think they diminish Put differently, it is the same as sayvalue? Do you think we will return to ing we get conditioned to see the the glitz of corporate junkets before world through the lens of our experithe global financial crisis (think AIG), ence and the biases of our existing or has the fabric and purpose of corskills and capability. Most of the time porate events changed forever? And To see a video of this works fine. But what about when what of the un-conference? Peter snap here, the world is changing so fast that No one knows the answer for sure. (see page 7 for what made us successful in the past But well push you at IncentiveWorks instructions) or visit may not in the future? to question your conditioned beliefs meetingscanada.com/ History is littered with examples of and the industry orthodoxy about incentiveworks/peter companies who missed massive marbroader business trends as well. Your ket opportunities by being too role as a leader is threefold: wedded to their past. For instance, did you know 1. Show up that Kodak, now suffering at the hands of a mas2. Participate in the dialogue sive shift towards digital photography, not only 3. Be prepared to question your intuitive answers invented the first consumer-friendly digital camto the ideas shared era (DC40), but the very technology that underpins digital photography today? How is it IMPORTANT ELEMENTS that Kodak could have been so far on the cutting Three of the most important elements needed for edge and yet miss the massive opportunity that leading the industry are: sprung from their innovation? 1.Non-sexy innovation, to improve margins in the industry in the face of significant client SAVVY AT&T price pressure Compare that to AT&T in the late 1990s, when the 2. Narrative-infused events, to ensure relevance as company conducted a feasibility study with well as enhance and capitalize on the opportuMcKinsey & Co. that predicted the global market nity of the face-to-face meeting opportunity for cell phones at just 900,000 units. 3. Collaborative learning environments, to maxiAnd yet, despite this gross underestimation, AT&T mize our ability to respond to increasing still aggressively pursued the market and has complexity and rapidly changing market expecenjoyed strong market share ever since. tations; peer collaboration speeds up the The answer lies, in part, in a companys ability to learning process, spreads best practice and execute. But perhaps more nuanced, the answer elevates entire industries. lies in the assumptions the companys leaders This year at IncentiveWorks, well explore these make about the opportunities, which are right in issues and unpack concrete strategies for you to front of them today, and the likely impact of those take away. Bring your questions, bring your chalassumptions on the future. lenges, and be prepared to get flipped.
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Mobile Apps 101

Thinking of creating an app for your next event, but dont know where to start? Arm yourself with the basics before jumping in with both feet. written by Joseph Lo
o the acronyms 3G, 4G, NFC, LBS, QR, AR, GPS sound like a foreign language? Do you find it difficult to keep up with the latest technologies? Do you often wonder how these technologies relate to professional meeting planners? It is estimated that two-thirds of the worlds population has a mobile phone and smart-phone usage amongst meeting and conference attendees is generally higher than the other users. Alongside the increasing usage of smart phones comes the unprecedented growth of mobile apps. There are hundreds of thousands of apps, and many available apps that can save meeting planners time and money. Before delving into the world of apps, lets ensure we have a basic understanding of the core fundamentals. Native app vs. Web app When creating a mobile app, there are two approaches to development. Developers can create a native app or a web app. A native app is one that is developed to run directly on your device. If you needed to download your app from the App Store or App Market, then your mobile app is a native app. A web app is one that is accessed through your smart phones web browser. If you open up Safari or any other browser on your phone to access the app, then it is a web app. Some app developers also refer to hybrid apps. Hybrid apps are those that reside on your smart phone, but require a wireless connection to retrieve data. For meeting planners, when choosing between a native app or web app for your events, trade shows or conferences, an important consideration is the availability and reliability of a wireless network inside a venue. If a smart phone has poor reception, then a web app will not work properly. Also, at larger events, the increased number of devices on a network will decrease the reliability of the network. The greatest advantage of a web app is that data is accessed in real time. This is critical for
meeting planners who need to keep their audience updated with the latest information. pLatforms Mobile platforms typically refer to the operating system of the smart phone. Some of the most popular mobile operating systems are Android, Blackberry, iOS (iPhone), Symbian and Windows Phone. To select the best platform, you need to know attendee and exhibitor demographics. Key to this is determining the devices they use in order to ensure that the app is compatible with their mobile platforms. If you are unaware of what devices your attendees use, or if you want to ensure compatibility on multiple platforms, developing a web app or asking your developer to use a mobile framework may be the solution. Web apps will enable accessibility by more devices, but there may be usability issues. appLicatioN stores Application stores are where most mobile apps are downloaded from, and are device-dependent. Apples App Store is the most popular and has the most apps. Googles Android Market is also rapidly gaining in popularity. Other app stores include BlackBerrys App World, Windows Marketplace for Mobile and Amazons Android Appstore. Apps for Android can be downloaded directly from developers websites. In addition, MeetingApps.com is a single portal for iPhone, BlackBerry and Android apps relevant to the meetings industry. As a planner, meeting deadlines is critical for planning a successful event. Most app stores have a lengthy approval process. Updates to the app also require approval before they are released to the app store. To avoid any unexpected surprises, app development should always begin as early as possible. Whether you require an app to improve job efficiency, enhance an attendees experience or save time or money, a fundamental understanding of apps will be your first step to making your life easier through mobile technologies.
Joseph Lo is the founder of Encore Web Studios, specializing in websites and custom online registration systems for the meeting planning industry, and the co-founder of MeetingApps.com and FormTools.org. E-mail: jlo@encorewebstudios.com
see Joseph Live at iNceNtiveWorks What Using Mobile Apps Before and For Your Event WheN August 23, 2011, 8:30 a.m. 9:15 a.m. Where Metro Toronto Convention Centre, North Building
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The Making of a Leader

Strong leadership is a skill that can be learned at any age and at any point in your career. written by M. Theresa Breining, CMP, CMM
ve had the good fortune to play leadership roles throughout my life. As the oldest girl in a family of eight children, I was put in charge of caring for the younger ones. I was a bit shy while in school, so I didnt really take a leadership role again until I was in the workforce and I was put in charge of training and managing volunteers for a social-service agency. I walked into that leadership role reluctantly at first, but then realizedmuch to my surprisethat people were listening to me and that it was up to me to provide direction, so they could fulfill their responsibility as volunteers. Since then, Ive had the opportunity to start a company, which employed many people over a 20-plus-year span; Ive served in local and international leadership positions within the meeting industry; Ive developed and/or served on advisory boards for educational programmes with universities; and Ive volunteered for many organizations. I believe Im a better leader than I was as a young adult, but I dont suffer from the illusion that I have attained mastery. Fortunately, leadership is one of those areas that is rich with new ideas, new perspectives and new research that enable all of us to continue growing.
Leadership Lessons I have some ideas today about what makes good leadership, and what I can do to become a better leader: > I believe what author Marcus Buckingham says about leadership, Effective leaders dont have to be passionate or charming or brilliant. What they must be is clear. What a relief! In my quest to have some effectiveness as a leader, I was sure that I wasnt charismatic enough or convincing enough. But when I saw that my focus should be on providing clarity, I realized that I could do that. I also realized that it was essential not just to be clear myself, but that I had to communicate my vision, our purpose
and my expectations clearly. > I believe that the foundation of good and consistent leadership is a set of values that remain consistent regardless of the economic situation, the products or services offered, the individuals Im working with or the deals available to me. The identification and articulation of my valuesin terms that apply to businesshave enabled me to navigate through challenging business situations and ethical dilemmas, as well as provide consistent guidance to the employees and/or volunteers that Im responsible for leading. > I believe that the real job of a leader is to make new leaders. It isnt about grabbing as much power as I can or making sure that everyone knows that Im in charge. Its about lifting others up, helping them see their potential, teaching them the lessons Ive learned in my leadership journey and the joy in seeing them succeed. The opportunity to see someone Ive had a chance to mentor become a star, realize their dreams and go on to be an effective leader, is something Ive been privileged to experience and something that provides more satisfaction than I could have imagined. > I believe that good leaders become really great leaders by practicing. By trying to do the right thing, and making course correction when we miss the mark (which we will). By reading from others who have tried, failed, tried again. By learning from others, but not trying to be them. By holding our followers as capable and strong and intelligent, and assuming they are looking for success as much as we are. So I would encourage you, wherever you are on your leadership journey (and it is indeed a journey, not a destination), to remain curious, soak in the valuable lessons of others, listen carefully to those you lead, give up the need to be right, identify practices that work for you as well as those that dont, and know that we can only get better and more effective with practice.
Terri Breining, CMP, CMM, is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. E-mail: tbreining@breininggroup.com
see terri LiVe at incentiVeworks what Two-Day Workshop: Leadership in the Changing World of the Meeting Professional when August 23, 2011, 8:30 a.m. 10:15 a.m & August 24, 2011 8:45 a.m.- 10:15 a.m. where Metro Toronto Convention Centre, North Building
MeetingsCanada.com
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As M&ITs IncentiveWorks trade show and conference marks its 20th year, we asked exhibitors and attendees to discuss how the show has helped their business. written by Don Douloff
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Taking care of business.

M&ITs IncentiveWorks trade show and
conference is marking its 20th year, so were celebrating the business successes experienced at the show by attendees and exhibitors. The show debuted in August, 1991, as the Canadian Incentive Travel Symposium & Trade Show, at Torontos Royal York Hotel. By 1993, the event was renamed the Canadian Meeting & Incentive Travel Symposium & Trade Show (CMITS) and the next year, moved to its current home, the Metro Toronto Convention Centre. In 2003, M&IT co-located CMITS with the Premium & Incentive (P&I) Show then being produced by Marketing magazine. Two years later, M&IT relaunched the combined CMITS and P&I shows as IncentiveWorks, Canadas Meetings & Events Show. TOURISM TORONTO We have always had great attendance at our booth, says Julie Holmen, director of sales, corporate and incentive, at Tourism Toronto. But as we have moved into being the Welcome Sponsor for this show, and have helped to add areas such as the Tourism Toronto Culinary Row and other interactive sections, we find more planners want to connect with us and our members. The best business opportunities that we see come through this show are the showcase of new ideas and the connection that we make between great supplier companies and event planners looking for cool, new ideas, says Holmen, who has attended the last five years while at Tourism Toronto. Moira Hearn, president of Select Group Marketing (SGM), has exhibited every year since the show began, and says, Over the years, the show has given us an opportunity to reinforce the SGM brand and our commitment to this marketplace, while showcasing our individual DMCs and their services to the major players in the Canadian MICE market. In 2009, Bonnie Boyd, of New Orleans-based BBC:Destination Management, exhibited in SGMs booth and was introduced to a client who was considering New Orleans for a meeting that had incentive elements. A subsequent site inspection in 2010 has resulted in a programme for 600, this autumn.
PHOTO Josh Johnston
request for our beautiful country from Canada, making the decision to participate a must. Not only does the show offer a great opportunity to see and network with a wide range of buyers and decision makers in a short period of time, but also gives maximum exposure to the products that are showcased. Sometimes, a creative approach helps exhibitors get noticed. Such was the case some years ago at IncentiveWorks with Don Brommet, founder of Partners in Performance. To try to set ourselves apart from all the usual booths, we created a very high booth and dressed in tuxes, with each team member having a goal of getting 10 firm appointments with prospective clients, recalls Brommet. So instead of us accosting attendees, we had buttons made up with, Ask me for a datewhich was fun, as people actually approached us. The campaign generated 20 leads, he says. Leslie Wright, executive director of the Toronto Chapter of Meeting Professionals International (MPI), has been attending since the second or third year of the show. Around that time, the MPI Toronto Chapter Board of Directors accepted M&ITs invitation to join them for dinner during the show. It was one of the best decisions we made and the relationship between MPI Toronto Chapter and IncentiveWorks has been strong ever since, remembers Wright. And the Toronto Chapters business successes at the show? For us, its awareness. Im always surprised at how many attendees arent aware of MPI or any of the other industry associations. Our success is not only recruitment, but the ability to connect with our members. Its like Old Home Week. ATTENDEE SUCCESS Attendees, too, experience business wins at IncentiveWorks. Rita Plaskett, CMP, CMM, whos been attending the show for about 15 years, says, during that time, shes acquired new clients; met suppliers that I do not have time, in a normal day-to-day, to meet; learned new information on products and technology; networked; and promoted associations such as the MPI Foundation, Site, MPI, CanSPEP, etc. Calgary-based Jean Silzer, CMP, president of Details Convention & Event Management, has attended IncentiveWorks twice (travel
Smooth regis a hallmark of tration the show.
EXHIBITING IS KEY Exhibiting at IncentiveWorks is key, says Marius Karrer, president of Hotels of Switzerland, based in Chicago. In the past two years, we have seen an increase in interest and
MeetingsCanada.com
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Elvis pays a visit.

from Western Canada make the airfare and hotels quite the investment, she says.) In those two visits, Silzer has reaped tremendous benefits, th ated wi ITS first co-loc after being inducted into the In 2003, CM zines P&I show. M&IT Hall of Fame at last Marketing maga years show, which has helped in replying to RFPs and gaining new contracts, she says. IncentiveWorks veteran Duff Shaw not only attended the very first show, but his company, Incentives International Inc., assisted with creating and executing that inaugural event. As the owner of an incentive house, my biggest asset was my supplier networknot my customers, as all the marketing textbooks would say. The show gave me the opportunity to reconnect with many suppliers, as well as meeting new ones, thus increasing the assets of Incentives International Inc., he says. BIGGEST BUSINESS WIN Ellen Boddington, CMP, president of Stellar Conference & Event Management, has been attending IncentiveWorks since 1996. Her biggest business win came during a show day in which she conducted all her research for a client conference request that required large space from the convention centres and major city hotels across Canada. It was amazing! Not only did I get to meet my supplier partners in person, explain the business need, pick up brochures/ information for the client project, but I got my work done in an afternoon, versus phone calls and e-mails with the partners. Senior meeting planner Helen Van Dongen, CMP, CMM, has been going to the show for as long as I can remember. I use IncentiveWorks as the launch pad for my planning year. Its a chance to reconnect with business partners I dont see often enough, thank those who continue to make me successful, and source new contacts in
I use IncentiveWorks as the launch pad for my planning year. Its a chance to reconnect with business partnersthank those who continue to make me successfulin short, its my one cant-miss event of the year.
CMP, CMM and M&IT Hall of Famer
places I havent been, or for services Ive not yet used. In short, its my one cant-miss event of the year. Jane Wallbridge, vice-president of client services, meetings and events, at Carlson Marketing, particularly values the education sessions. Over the years, we have learned to decipher contracts, participated in meeting workshops, discussed business ethics, been challenged to reach our potential, and learned about ROI. The list of interesting and targeted sessions has grown and evolved over the years, as the meetings and incentive landscape has changed. BOOTH EXPERIMENT Paul Marchildon, CITE, and founder of Atlantis Creative Group (now part of Maritz Canada), has been an IncentiveWorks education-session presenter three times. Each time, I did get a lot of follow-up activity from clients. In 2006, Marchildon even exhibited at IncentiveWorks. It was an experiment. We created an Atlantis/Maritz booth. There were significant corporate attendees who came through and we did [land] a new pharma client through it. He adds, At each and every IncentiveWorks, I garnered one innovative idea and built one strong new business friendship. Sandy Biback, CMP, CMM, and president of Imagination+Meeting Planners Inc., has been attending the show since day one, and says her biggest business success came at the 2010 show. I bumped into Doreen Ashton-Wagner, a very longtime friend and colleague. We are now working on a project together that I believe is a result of our bumping into each other at IncentiveWorks last year. To read the memories of IncentiveWorks shows past, shared by those quoted in this article, snap here (see page 7 for instructions) or visit MeetingsCanada.com and search IncentiveWorks Memories.
Helen Van Dongen,
Dressed to the nines!
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MeetingsCanada.com
Thank you To our sponsors

IncentiveWorks would like to thank our sponsors for their continued support of both IncentiveWorks and the Canadian meetings industry. Thank you!
Super Diamond
WelCome SponSor
Diamond
offICIal ShoW DeCoraTor anD furnITure SupplIer
Platinum
lunCh SponSor ConTInuIng eDuCaTIon SponSor
Gold
aTTenDee bag SponSor offICIal aIrlIne parTner eDuCaTIon room SponSor
meeTIng Zone furnITure SponSor
Silver
OffIcIal flOOr plaN

of the 2011 incentiveworks trade show
EXIT STAIRS
EXIT STAIRS
FRONT STREET
EXIT STAIRS
EXIT STAIRS
SHOW ENTRANCE
SHOW EXIT
SHOW EXIT
Jamaica Tourist Board
WESTERN CANADA + PRAIRIES
Dominican Republic
INTEracTIvE ZONE
InterContinental Hotels Group
IHG
Starwood Hotels & Resorts Worldwide
INTEracTIvE ZONE
American Express
ONTARIO
ONTARIO
ONTARIO
CONCESSION
ALBERTA ATLANTIC CANADA
MEETING ZONE
CONCESSION
Show Information
QUEBEC ONTARIO
Novelty Photography
Skyline Hotels & Resorts
Delta Hotels & Resorts
Melia Hotels
Universal Links
AV Canada
Barbados
ONTARIO
ONTARIO
ONTARIO
ONTARIO
Canada
Greater Miami
Tourism Panama
Oliver + Bonacini
MEETING ZONE
CONCESSION
Hotel Chains / Representation
USA
To download a list of exhibitors, snap here. (see page 7 for instructions)
Meetings & Incentive Travel MeetingsCanada.com IncentiveWorks
Associations Sponsors & Hosted Buyer Program Partners
Cruise Lines
Caribbean
shOw hOurs
Tuesday, August 23 - 11:30 a.m.5:00 p.m. Wednesday, August 24 - 11:30 a.m.4:00 p.m.
MeetingsCanada.com/IncentiveWorks
Europe / Middle East / Asia
Premiums & Incentives
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W E D N E S D AY, A U G U S T 2 4
J O I N U S T O C E L E B R AT E T H E 2 0T H ANNIvERSARY OF INCENTIvEWORKS
6 : 0 0 P. M . 1 2 : 0 0 A . M . SNAP HERE FOR MORE INFO ( S E E PAG E 7 F O R INSTRUCTIONS). T I C K E T P I C K U P L O C AT E D AT T O P O F T H E E S C A L AT O R S HOSTED BY R S v P O N L I N E AT m e e t i n g s c a n a da .co m / i n c e n t i v e wo r ks
EXHIBITOR LISTINGS
3D Destinations air CanaDa VaCations allstreaM Centre at exhibition PlaCe
1570 Valencia Way Mundelein, IL, 60060 USA P: 847-566-6744 F: 847-566-6968 3ddestinations.com Booth #: 1431
air CanaDa
5925 Airport Road, Suite 700 Mississauga, ON, L4W 1W1 P: 905-615-7122 ext. 7084 aircanadavacations.com Booth #: 1927
allieDPra Destination ManageMent
105 Princes Boulevard Toronto, ON, M6K 3C3 P: 416-263-3000 allstreamcentre.com Booth #: 1118
2 Queen Street East, Suite 1001 Toronto, ON, M5C 3G7 P: 416-352-3957 aircanada.com/conventions Booth #: 727
1587 Geta Circle Pickering, ON, L1V 3B5 P: 905-239-6720 allied-international.com pra.com Booth #: 1830
altiMa ConCePt DMC
8305 Ontario Street East, Suite 1 Montreal, QC, H1L 3E5 P: 514-351-5954 F: 514-351-2611 altima-concept.com Booth #: 826 Also Exhibiting: Hotel Place DArmes
aMeriCan exPress CanaDa
associations
CanaDian assoCiation of exPosition ManageMent
160 Tycos Drive, Suite 2219, Box 218 Toronto, ON, M6B 1W8 P: 416-787-9377 / 866-441-9377 F: 416-596-1808 caem.ca Booth #: 638
iaCC CanaDa (international assoC. of ConferenCe Centres)
c/o Donald Gordon Conference Centre Queens University 421 Union Street, Kingston, ON, K7L 4K3 P: 613-533-2221 F: 613-533-2915 iacconline.org Booth #: 1138
ises CanaDa
101 McNabb Street Markham, ON, L3R 4H8 P: 800-869-3016 amexforbusiness.ca Booth #: 2017, 2019
aMeriCana ConferenCe resort & sPa
8444 Lundys Lane Niagara Falls, ON, L2H 1H4 P: 905-356-8444 F: 905-356-9233 americananiagara.com Booth #: 938
aMresorts
CanaDian assoCiation of Professional sPeakers
1370 Don Mills Road, Suite 300 Toronto, ON, M3B 3N7 P: 416-847-3355 F: 416-441-0591 canadianspeakers.org Booth #: 631
CanaDian hotel Marketing & sales exeCutiVes (ChMse)
312 Oakwood Court Newmarket, ON, L3Y 3C8 P: 905-898-7434 F: 905-895-1630 isescanada.ca Booth #: 535
144 Resurrection Road Toronto, ON, M9A 5H1 P: 416-546-9197 amrmeetings.com Booth #: 1813, 1815, 1817
assoCiateD luxury hotels international
26 Avonhurst Road Toronto, ON, M9A 2G8 P: 416-252-9800 F: 416-252-7071 chmse.com Booth #: 533
Meeting Professionals international founDation CanaDa
CanaDian soCiety of Professional eVent Planners (CansPeP)
9350 Yonge Street, P.O. Box 61507 Richmond Hill, ON, L4C 0C9 P: 416-848-4386 mpiweb.org Booth #: 630
312 Oakwood Court Newmarket, ON, L3Y 3C8 P: 905-868-8008 F: 905-895-1630 canspep.ca Booth #: 636
Meeting Professionals international toronto ChaPter
CanaDian uniVersity anD College ConferenCe organizers assoCiation (CuCCoa)
6519B Mississauga Road Mississauga, ON, L5N 1A6 P: 905-567-9591 F: 905-567-7191 mpiweb.org Booth #: 632
164 Sandalwood Parkway East, Suite 211 Brampton, ON, L6Z 4X1 P: 905-846-4477 F: 905-248-3556 alhi.com Booth #: 1713, 1715, 1812, 1814 Also Exhibiting: Chateau Elan, The Grand Del Mar, The Wigwam, Gaylord Palms Hotel & Convention Center, The Peninsula Chicago, Ojai Valley Inn & Spa, Pebble Beach Resorts, The Langham Huntington, Saddlebrook Resort, PGA National Resort & Spa, Arizona Grand Resort, Atlantis Paradise Island
the bahaMas
312 Oakwood Court Newmarket, ON L3Y 3C8 P: 905-954-0102 F: 905-895-1630 connectoncampus.ca Booth #: 537
hotel assoCiation of CanaDa
Professional ConVention ManageMent assoCiation (PCMa) CanaDa east ChaPter
6725 Airport Road, Suite 202 Mississauga, ON, L4V 1V1 P: 905-672-9017 F: 905-672-2092 Booth #: 1823, 1825
1206-130 Albert Street Ottawa, ON, K1P 5G4 P: 613-237-7149 ext.102 F: 613-237-8928 hotelassociation.ca Booth #: 633 Also Exhibiting: Green Key Global, Green Key Meetings
58 Royal York Road St. Catharines, ON, L2N 2N9 P: 905-934-6353 F: 905-934-9824 pcma.org Booth #: 531
site CanaDa
6519B Mississauga Road Mississauga, ON, L5N 1A6 P: 905-812-7483 F: 905-567-7191 sitecanada.org Booth #: 634
Listings Updated as of June 27, 2011
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EXHIBITOR LISTINGS
bMo finanCial grouP institute for learning Caesars winDsor
3550 Pharmacy Avenue Toronto, ON, M1W 3Z3 P: 416-490-4300 F: 416-490-4445 ifl.bmo.com Booth #: 1017
377 Riverside Drive East Windsor, ON, N9A 7H7 P: 800-991-8888 caesarswindsor.com Booth #: 837, 839
CanaDian outbaCk aDVentures & eVents
banff lake louise tourisM
P.O. Box 1298 Banff, AB, T1L 1B3 P: 403-762-0281 F: 403-762-8545 banfflakelouise.com/meetings Also Exhibiting: Fairmont Hotels & ResortsRocky Mountain Region, Banff Airporter, Discover Destination Management, Brewster, The Banff Centre, Banff Rocky Mountain Resort, Buffalo Mountain Lodge, Mountview Barbeque Booth #: 609,611,613,708,710,712 Banff and Lake Louise offer everything a planner needs for an exceptional meeting, conference or incentive. Five start iconic resorts, contemporary facilities with state of-the-art conveniences, modern mountain lodges, unique off-site venues, quality professional services and unlimited outdoor activities all blend effortlessly with the pristine beauty of Banff National Park.
barCel hotels & resorts
Operations Centres located across Canada Toronto - Montreal - Calgary - Vancouver P: 800-565-8735 canadianoutback.com Booth #: 627
braM & bluMa aPPel salon at the toronto referenCe library CaPital ProMotions
789 Yonge Street Toronto, ON, M4W 2G8 P: 416-393-7148 F: 416-393-7155 torontopubliclibrary.ca/salonrentals Booth #: 1131, 1133 Conveniently located in the heart of Toronto at Yonge and Bloor. Flexible space for business, cultural and social events. Natural light, dramatic windows, outdoor terraces, state-of-the-art technology, full catering kitchen. Toronto Reference Librarys revitalized entrance opens summer 2011 and will feature an enhanced gateway path to the second floor Appel Salon.
3555 14th Avenue, Unit 16 Markham, ON, L3R 0H5 P: 905-307-1967 F: 905-307-1970 capitalpromos.com Booth #: 2123
Carlson hotels
100 Redheugh Crescent Toronto, ON, M1W 3C3 P: 416-498-4410 F: 416-498-9399 carlson.com Booth #: 1323, 1325, 1327
Casino raMa
17755 65th Avenue Tinley Park, IL, 60477 USA P: 708-781-9665 F: 509-757-9665 barcelo.com Booth #: 1923
baskow & assoCiates, a global eVents Partner
R.R. #6, P.O. Box 178, Rama, ON, L0K 1T0 P: 705-238-5900 F: 705-238-5901 casinorama.com Booth #: 1330
CayMan islanDs DePartMent of tourisM
2948 East Russell Road Las Vegas, NV, 89120 USA P: 702-733-7818 baskow.com Booth #: 1531
berMuDa DePartMent of tourisM
200 North Service Road West, Unit 1, #227 Oakville, ON, L6M 2Y1 P: 905-849-8118 gotobermuda.com Booth #: 1924
bixel & CoMPany, a global eVents Partner
4129 Harvester Road, Unit H-1 Burlington, ON, L7L 5M3 P: 905-637-1578 F: 905-637-6369 brashavenues.com Also Exhibiting: Bold Branding Expressions Booth #: 2210, 2212 Brash Avenues will take you beyond your promotional marketing possibilities! Combining innovative products with unique ideas and providing excellent client support let us become your marketing partner. Brash Avenues delivers exceptional quality branded premium items that are designed and created with your image in mind.
the briars resort sPa & ConferenCe Centre
brash aVenues
1200 Bay Street, Toronto, ON, M5R 2A5 P: 416-485-1550 F: 416-485-0832 caymanislands.ky Also Exhibiting: The Westin Casuarina Resort & Spa, Marriott Grand Cayman Beach Resort Booth #: 1819
Center stage aV
8721 Sunset Boulevard Los Angeles, CA, 90069 USA P: 310-854-3828 bixelco.com Booth #: 1531
blue Mountain resort
55 Hedge Road Jacksons Point, ON, L0E 1L0 P: 905-722-3271 F: 905-722-9698 briarsmeetings.ca Booth #: 1241
buy the sea
110 Jozo Weider Boulevard Collingwood, ON, L9Y 3Z2 P: 705-443-5504 F: 705-444-1751 bluemountain.ca Booth #: 1238
3135 Universal Drive, Unit 1 Mississauga, ON, L4X 2E6 P: 905-282-2444 ext. 22 F: 905-282-9340 centerstageav.com Booth #: 726 Center Stage Audio Visuals utilizes professional state-of-the-art inventory in all areas of audio, lighting, video, set design and multimedia to bring any live event from concept to reality. We understand that each clients needs are as unique as their event is and we work closely with our valued clients to offer tailor made solutions to fit their budget and to bring their live event to the stage front and centre!
Centre for Dialogue/ Delta VanCouVer suites
10189 Cleary Blvd, Suite 101 Plantation, FL, 33324 USA P: 954-424-8649 F: 954-476-3689 buy-the-sea.com Also Exhibiting: Crystal Cruises, Celebrity Cruises, Regent 7 Seas Cruises, Paul Gauguin Cruises Booth #: 1436
580 West Hastings Street Vancouver, BC, V4E 2Z2 P: 778-782-5800 sfu.ca/mecs Booth #: 614
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EXHIBITOR LISTINGS
Choose lethbriDge Destination halifax eDMonton tourisM
308 Stafford Drive South Lethbridge, AB, T1J 2L1 P: 403-331-0022 F: 403-331-0202 chooselethbridge.ca Booth #: 722
CinePlex entertainMent
1303 Yonge Street Toronto, ON, M4T 2Y9 P: 416-323-6618 F: 416-323-6625 cineplex.com/corporatesales Booth #: 1019
Cranberry golf resort
1800 Argyle Street, Suite 802 Halifax, NS, B3J 3N8 P: 902-422-9334 F: 902-492-3175 destinationhalifax.com Also Exhibiting: Atlantica Hotels, Delta Barrington & Halifax, Four Points by Sheraton, Fox Harbr Resort & Spa, Halifax Marriott Harbourfront, LimeLight Group, Prince George Hotel, RCR Hospitality Group, The Lord Nelson Hotel & Suites, Westin Nova Scotian, World Trade & Convention Centre Booth #: 730, 732, 734
Destination hotels & resorts
World Trade Centre 4th Floor, 9990 Jasper Avenue Edmonton, AB, T5J 1P7 P: 780-426-4715 edmonton.com Booth #: 615, 617, 619, 714, 716, 718 Also Exhibiting: Edmonton Expo Centre, Edmonton Destination Hotels West Edmonton, Edmonton Destination Hotels Southside and Edmonton Destination Hotels Downtown
eMa Marketing ltD.
19 Keith Avenue Collingwood, ON, L0M 1S0 P: 800-465-9077 F: 705-446-0270 thecranberryresort.com Booth #: 1236
Creatur, a global eVents Partner
200 East Walton Place, Suite 6 Chicago, IL, 60611 USA P: 303-799-3830 destinationhotels.com Booth #: 1632
Destination st. Johns
Avda. De la Victoria, 134, 2, El Plantio, Madrid, 28023 Spain P: 34-91-353-1350 creatur.com Booth #: 1531
Crowne Plaza toronto airPort
33 Carlson Court Toronto, ON, M9W 6H5 P: 416-675-1234 F: 416-675-3436 crowneplazatorontoairportyyz.com Booth #: 1041
Cuba ConVention bureau / Cuba tourist boarD
291 Water Street, Suite 302 St. Johns, NL, A1C 1B9 P: 877-739-8899 ext. 1 F: 709-739-8897 destinationstjohns.com Also Exhibiting: McCarthys Party Tour & Convention Services and Newfoundland & Labrador Tourism Booth #: 736
the DMC grouP
404 Aspen Forest Drive Oakville, ON, L6J 6H5 P: 905-338-6222 F: 905-338-3939 emamarketing.ca Also Exhibiting: Wickaninnish Inn, Sparkling Hill Resort & Predator Ridge Golf Course, Inn at Laurel Point, Langdon Hall, Oban Inn, Windermere House, Saint-Sulpice, Quintesssence & Sedona Rouge Hotel & Spa Booth #: 830, 832
the estates of sunnybrook
2075 Bayview Avenue, Toronto, ON, M4N 3M5 P: 416-487-3841 F: 416-487-5700 estatesofsunnybrook.com Booth #: 1015
euroMiC eVents & Destination ManageMent
1200 Bay Street, Suite 305 Toronto, ON, M5R 2A5 P: 416-362-0700 F: 416-362-6799 gocuba.ca Booth #: 1916
CVent
8180 Greensboro Drive, Suite 900 Mclean, VA, 22102 USA P: 703-226-3500 F: 703-226-3501 cvent.com Booth #: 1627
Deerhurst resort
89 5th Avenue, #808 New York, NY, 10003 USA P: 212-989-4410 F: 212-989-7538 thedmcgroup.com Booth #: 1540 The DMC Group is your connection to several elite destination management companies worldwide. Headquartered in New York, we are a full-service extension of our DMCs, here to assist our North American clients with all aspects of programme development. Whether you are planning a memorable incentive trip, a VIP meet-and-greet and gala dinner, or managing conference logistics, our DMCs offer a level of service, creativity, and experience that sets them apart.
DoMiniCan rePubliC tourisM
8 East Randoph Street, Suite 3207 Chicago, IL, 60601 USA P: 312-845-9734 F: 312-845-9739 euromic.com Booth #: 1537
exCellenCe grouP luxury resorts
Excellence Playa Mujeres, Excellence Riviera Cancun, Excellence Punta Cana Cancun, QR, 77400 Mexico P: 52-998-872-86-85 F: 52-998-872-86-72 excellence-resorts.com Also Exhibiting: La Amada Hotel, Playa Mujeres Booth #: 1831
1235 Deerhurst Drive Huntsville, ON, P1H 2E8 P: 800-461-6522 F: 705-789-8099 deerhurstresort.com Booth #: 1123, 1125, 1222, 1224
Delta hotels anD resorts
26 Wellington Street East, Suite 201 Toronto, ON, M5E 1S2 P: 416-361-2126 F: 416-361-2130 godominicanrepublic.com Booth #: 2012, 2014
eastern townshiPs tourisM
exPosoft solutions
70 University Avenue, 11th floor Toronto, ON, M5J 2M4 P: 416-874-2000 deltahotels.com Also Exhibiting: Delta Lodge at Kananaskis, Delta Sault Ste. Marie, Delta Grandview Resort, Delta Rocky Crest Resort, Delta Meadowvale Resort and Conference Centre, Delta Chelsea, Delta Ottawa Hotel and Suites, Delta Ottawa City Centre, Delta Centre-Ville, Delta Montreal, Delta Quebec. Booth #: 1223, 1225, 1322, 1324
20 Don-Bosco South Sherbrooke, QC, J1L 1W4 P: 866-963-2020 easterntownships.org Booth #: 823, 825, 827, 922, 924, 926 Located an hour southeast of Montreal, the Eastern Townships region offers a unique setting for your business gatherings. A place to breathe, to feel alive, amid a tranquil landscape of mountains, lakes, quiet country roads and picturesque villages.
7895 Tranmere Drive, Unit 221 Mississauga, ON, L5S 1V9 P: 905-672-7001 F: 905-672-7050 exposoft.com Booth #: 1122
fairMont, raffles, swisstel
150 Wellington Street West Toronto, ON, M5V 0C3 P: 416-874-2434 F: 416-874-2431 frhi.com Booth #: 1217, 1219, 1316, 1318
fallsView hotel grouP
6700 Fallsview Boulevard Niagara Falls, ON, L2G 3W6 P: 905-374-5109 F: 905-374-5111 fallsviewgroup.com Booth #: 937 MeetingsCanada.com/IncentiveWorks
33
EXHIBITOR LISTINGS
geMini greater Phoenix ConVention & Visitors bureau
faMtour ProMotion
56 Enfield Avenue, Toronto, ON, M8W 1T8 P: 416-576-0506 famtourpromotion.com Booth #: 1833 Also Exhibiting: Dizak Ketex, Dom Pedro Hotels, Imagine More, Grupo Intermar, Passion Brazil, Quetzal Motivo By representing DMCs & hotels, Famtour Promotion offers a close support, expertise & resources for successful meetings & incentives. Portfolio of companies represented is based on experience, creativity, budget awareness & dedication. Our destinations: Mexico, Panama, Belize, Guatemala, Costa Rica, Brazil, Portugal, Czech Republic, Hungary
fiesta aMeriCana hotels & resorts of MexiCo
Golden Plaza 19 Mays Cad. No: 3/3 34360 Sisli - Istanbul / Turkey P: 90-212-231-30-80 F: 90-212-231-30-89 geminitourism.com Booth #: 1513, 1515, 1517, 1612, 1614, 1616
geneVa tourisM & ConVention bureau
Rue du Mont-Blanc 18, P.O. Box 1602 Geneva, Geneva 1211, Switzerland P: 022-909-7070 F: 022-909-7069 geneva-tourism.ch Booth #: 1538
400 East Van Buren Street, Suite 600 Phoenix, AZ, 85004 USA P: 602-254-6500 F: 602-253-4415 visitphoenix.com Also Exhibiting: Sheraton Wild Horse Pass, Kuoni Destination Management Booth #: 1727
grouPe gerMain
giftCertifiCates.Ca, a DiVision of Moneris solutions CorPoration
225-4259 Canada Way Burnaby, BC, V5G 1H1 P: 866-761-1047 F: 604-415-1591 giftcertificates.ca Booth #: 2112 2720 Glenmore Trail SE Calgary, AB, T2C 2E6 P: 403-279-8611 glenmoreinn.com Booth #: 724
30 Mercer Street Toronto, ON, M5V 1H3 P: 416-345-9500 F: 416-345-9501 groupegermain.com Booth #: 822
guoMan & thistle hotels
the glenMore inn & ConVention Centre
1875 Connecticut Avenue NW, Suite 1115 Washington DC, 20009 USA P: 202-772-8328 F: 202-772-8338 guoman.com Booth #: 1530, 1532
half Moon rose hall, JaMaiCa / roCkresorts Coastal ColleCtion
9100 South Dadeland Boulevard, Suite 205 Miami, FL, 33156 USA P: 239-434-8273 F: 800-432-3608 grandmeetingsmexico.com Booth #: 1926
flight Centre
global eVents Partners
1 Dundas Street West, Suite 200 Toronto, ON, M5G 1Z3 P: 416-471-4456 F: 416-204-1177 flightcentre.ca/groups Booth #: 1139
fluiD eVent ManageMent solutions
1111 19th Street NW, Suite 620 Washington, DC, 20036 USA P: 202-775-5800 globaleventspartners.com Booth #: 1531
granD resorts CaP Cana
132 East 43rd Street, #660 New York, NY, 10017 USA P: 718-789-1342 rockresorts.com Booth #: 1922
haMMaCher sChleMMer
544 Conestogo Road Waterloo, ON, N2L 4E2 P: 519-725-3854 F: 519-725-2082 fluidems.com Booth #: 725
100 Main Street Cap Cana, DR 1BF, DR P: 540-687-3710 salamanderhotels.com Booth #: 1834 Also Exhibiting: Salamander Hotels & Resorts
great wolf loDge
9307 North Milwaukee Avenue Niles, IL, 60714 USA P: 866-714-0530 F: 877-806-3658 hammacher.com Booth #: 2118
harD roCk Caf toronto
four Points by sheraton ontario Co-oP
3530 Schmon Parkway Thorold, ON, L2V 4Y6 P: 905-984-8484 F: 905-984-6691 fourpoints.com/ontario Also Exhibiting: Four Points by Sheraton Cambridge, Kingston, London, OttawaGatineau, Meadowvale, St. Catharines Niagara Suites, Toronto Lakeshore, Toronto Airport, Toronto Mississauga Booth #: 1227, 1326
four seasons hotels & resorts
900 North Michigan Avenue, Suite 830 Chicago, IL, 60611 USA P: 312-944-4949 F: 312-944-6798 fourseasons.com Booth #: 1424
frontier teaM builDing
3950 Victoria Avenue Niagara Falls, ON, L2E 7M8 P: 905-354-4888 ext. 5701 greatwolf.com Booth #: 940 From the moment you arrive at the Great Wolf Lodge, expect to be amazed and amused. Whether hosting an office meeting or a national conference, the Great Wolf Lodge can accommodate all your corporate needs. Featuring unique complimentary team-building activities, spa escapes, diverse meeting and banquet space, complete with our very own themed waterpark!
greater MiaMi ConVention & Visitors bureau
279 Yonge Street Toronto, ON, M5B 1N8 P: 416-362-3636 F: 416-362-9010 hardrock.com/toronto Booth #: 1126
harrison hot sPrings resort & sPa
100 Esplanade Avenue Harrison Hot Springs, BC, V0M 1K0 P: 800-663-2266 F: 604-929-2948 harrisonresort.com Booth #: 625
hawaii Visitors & ConVention bureau
108 Church Street St. Catharines, ON, L2R 3C8 P: 905-935-2702 F: 905-935-1369 frontierteambuilding.com Also Exhibiting: Summit Training Booth #: 915
701 Brickell Avenue, Suite 2700 Miami, FL, 33131 USA P: 305-539-3000 F: 305-539-2985 miamiandbeaches.com Also Exhibiting: Biltmore Hotel, Charles Group, Gansevoort Miami Beach, Ritz Carlton Hotels of Miami Booth #: 1635, 1637
980 North Michigan Avenue, Suite 1400 Chicago, IL, 60611 USA P: 312-214-3923 F: 312-893-2290 meethawaii.com Also Exhibiting: Hyatt Regency Maui Resort & Spa, Landmark Hotels Group (The Kahala & Makena Beach & Golf Resort), Hilton Waikoloa Village, The Fairmont Kea Lani Maui, The Westin Maui Resort & Spa, Aloha Holidays, Starwood Hotels & Resorts Waikiki, Grand Hyatt Kauai Resort & Spa, Turtle Bay Resort, The Waikiki Edition, Ritz Carlton Kapalua Booth #: 1717, 1719, 1816, 1818
34
EXHIBITOR LISTINGS
historiC royal PalaCes
Waterloo Block, HM Tower of London London, City of London EC3N 4AB, UK P: 44 (0) 20-3-166-6312 hrp.org.uk Booth #: 1530, 1532
hilton worlDwiDe hoCkley Valley resort
hyatt hotels & resorts
5830 Campus Road, Suite 200 Mississauga, ON, L4V1G2 P: 416-604-3200 hiltonworldwide.com Booth #: 1413, 1415, 1417, 1419, 1512, 1514, 1516, 1518 Also Exhibiting: Arizona Biltmore, Boca Raton Resort & Club, El Conquistador Resort, Hilton Bentley Miami/South Beach, Hilton Hawaiian Village Beach Resort & Spa, Hilton Montreal Bonaventure, Hilton Orlando, Hilton Paris Arc de Triomphe, Hilton Rose Hall Resort & Spa, Hilton Toronto Airport, Pointe Hilton Tapatio Cliffs Resort, Rome Cavalieri, Waldorf Astoria Hotels & Resorts, The Waldorf Astoria Collection, The Boulders Resort, The Roosevelt, The Waldorf Astoria, The Waldorf Astoria Resort & Spa Orlando, theWit - A DoubleTree by Hilton Hotel.
793522 Mono 3rd Line, RR#1 Orangeville, ON, L9W 2Y8 P: 519-942-0145 ext. 5596 F: 519-942-8033 hockley.com Booth #: 1239
horseshoe resort
1101 Horseshoe Valley Road, RR #1, Comp 10 Barrie, ON, L4M 4Y8 P: 800-461-5627 F: 705-835-2819 HorseshoeResort.com Booth #: 1123, 1125, 1222, 1224
hotel granD PaCifiC
463 Belleville Street Victoria, BC, V8V 1X3 P: 250-386-0450 F: 250-380-4475 hotelgrandpacific.com Booth #: 519
71 South Wacker Drive Chicago, IL, 60606 USA P: 972-396-2050 hyatt.com Also Exhibiting: Grand Hyatt New York, Grand Hyatt Washington, Hyatt Grand Champions, Hyatt Regency Calgary, Hyatt Regency Coconut Point, Hyatt Regency Maui, Hyatt Regency Miami, Hyatt Regency Montreal, Hyatt Regency Pier 66 - Ft. Lauderdale, Hyatt Regency Scottsdale, Hyatt Regency Vancouver, Hyatt Resorts Caribbean and Park Hyatt Toronto. Booth #: 1423, 1425, 1522, 1524 Great happens when people get together. At Hyatt, we believe in the power of the meeting because nothing is quite so personal, quite so human, as meeting in person. We believe that when the details of your meeting are graciously handled and the distractions artfully managed, you become free to succeed. No matter what type of meeting or event youre planning, Hyatt has everything you need to make great happen.
35
EXHIBITOR LISTINGS
iCelanDair/iCelanD traVel ksl resorts MaCtisell worlD Partners, inC.
1900 Crown Colony Drive Quincy, MA, 02169 USA P: 857-403-1785 F: 857-404-1812 Booth #: 1636
833 South Sierra Bonita Avenue Los Angeles, CA, 90036 USA P: 323-936-1138 kslresorts.com Booth #: 1836
las Vegas ConVention anD Visitors authority
Enjoy being a star

iberostar hotels & resorts
Rua do Ribeirinho de Baixo 8A 10 andar Sala D Funchal, Madeira, D9050-22, Portugal P: 00351-291-206-600 iberostar.com Booth #: 1918 Iberostar Hotels & Resorts is a privately owned company with more than 100 hotels across the globe, including 26 hotels in the Caribbean. Located on the best beaches of the world, Iberostar offers an infinity of dreamlike places to hold your company event.
inCreDible noVelties
2 Bloor Street West, Suite 2601 Toronto, ON, M4W 3E2 P: 416-925-8212 F: 416-935-0939 Booth #: 1623, 1625, 1722, 1724 Also Exhibiting: M Resort, The Cosmopolitan of Las Vegas, Hard Rock Hotel Las Vegas, Green Valley Ranch, ARIA, Tropicana Las Vegas, Red Rock Casino Resort, Monte Carlo Resort & Casino, Wynn/Encore, Caesars Entertainment, Papillon, Cirque du Soleil
loews hotels
1290 Rialto Way, #201 Naples, FL, 34114 USA P: 239-389-9426 F: 239-389-9422 mactisellworldpartners.com Also Exhibiting: Maiten-Argentina, Dubrovnik Travel-Croatia, Metropolis-France, EC Travel-Great Britain, Affresco-Italy, Cruzeiro-DMC Portugal, MTZ-Spain, CDM-Thailand, VIP DMC-Turkey Booth #: 1536
MaDison aVenue signs
9050 Redbranch Road Columbia, MD, 21045 USA P: 301-470-1500 F: 301-470-1502 Booth #: 2116
ManDarin oriental hotel grouP
3205 West 81st Terrace Leawood, KS, 66206 USA P: 913-385-2025 loewshotels.com Booth #: 1427
lonDon & Partners
250 West 57th Street, Suite 1907 New York, NY, 10107 USA P: 212-830-9364 F: 212-207-8886 mandarinoriental.com Booth #: 1526
Marriott gateway on the falls
1705 Flint Road Toronto, ON, M3J 2W8 P: 416-663-9900 F: 416-663-9343 incrediblenovelties.com Booth #: 2023, 2025
interContinental hotels grouP
2 Robert Speck Parkway, Suite 600 Mississauga, ON, L4Z 1H8 P: 416-675-6644 F: 416-675-9779 ihg.com Also Exhibiting: InterContinental Hotels & Resorts Booth #: 1213, 1215, 1312, 1314
international Centre
551 Fifth Avenue, Suite 701 New York, NY, 10176 USA P: 212-850-0366 londonandpartners.com Also Exhibiting: Historic Royal Palaces, Guoman & Thistle Hotels, Visit Britain Booth #: 1530, 1532
luCky strike lanes
6755 Fallsview Blvd Niagara Falls, ON, L2G 3W7 P: 905-374-1077 F: 905-374-3715 marriottgateway.com Also Exhibiting: Marriott Niagara Falls Fallsview Hotel & Spa Booth #: 927
Marriott international inC.
6900 Airport Road Mississauga, ON, L4V 1E8 P: 905-678-5882 Booth #: 1039
JaMaiCa tourist boarD
1 Bass Pro Mills Drive, Vaughan, ON, L4K 5W4 P: 905-760-9931 bowlluckystrike.com Booth #: 1124 Let Loose > Have Fun > Be Social. Lucky Strike Lanes is for the individual that enjoys a social experience above & beyond the average night out. We make parties & events easy with party packages, sophisticated menu choices & professional event planners. We look forward to welcoming you to Lucky Strike!
luxe worlDwiDe hotels
10400 Fernwood Road Bethesda, MD, 20817 USA P: 301-380-1170 F: 301-644-8142 marriott.com Booth #: 1613, 1615, 1617, 1619, 1712, 1714, 1716, 1718 60 Simcoe Street Toronto, ON, M5J 2H5 P: 416-593-4822 roythomson.com Booth #: 1027
Massey hall & roy thoMson hall
Maui JiM CanaDa, ulC
5201 Blue Lagoon Drive, Suite 670 Miami, FL, 33126-7016, USA P: 416-482-7850 F: 416-482-1730 Booth #: 1905, 1907, 2004, 2006
JPDl inC.
2 Berkeley Street, Suite 500 Toronto, ON, M5A 4J5 P: 416-221-5679 F: 416-221-6372 jpdl.com Booth #: 819
keMPenfelt ConferenCe Centre, barrie
11461 Sunset Boulevard Los Angeles, CA, 91504 USA P: 310-440-3090 F: 310-440-0821 luxehotels.com Booth #: 1426
2830 Argentia Road, Unit 3 Mississauga, ON, L5N 8G4 P: 888-628-4546 F: 800-516-5160 mauijim.com Booth #: 2111
MaVeriCk aViation grouP
luxury CoaCh
3722 Fairway Road Innisfil, ON, L9S 1A5 P: 705-722-8080 F: 705-721-3395 kempenfelt.com Booth #: 1237
131 Saramia Cresent Concord, ON, L4K 4P7 P: 416-746-5466 F: 416-746-5463 luxury.to Booth #: 1014
6075 Las Vegas Boulevard South Las Vegas, NV, 89119 USA P: 702-261-0007 flymaverick.com Booth #: 1726
MeaDowooD naPa Valley
900 Meadowood Lane St. Helena, CA, 94574 P: 707-963-3646 meadowood.com Booth #: 1733
36
EXHIBITOR LISTINGS
Meeting enCore new orleans CVb
113 Lakeshore Road West, Suite 96 Mississauga, ON, L5H 1E9 P: 905-403-9646 F: 905-403-1064 Booth #: 1023
Melia hotels international
800 Brickell Avenue, Suite 1000 Miami, FL, 33131 USA P: 888-336-3542 solmelia.com Booth #: 2022, 2024
Metro toronto ConVention Centre
2020 Street Charles Avenue New Orleans, LA, 70130 USA P: 504-566-5011 F: 504-566-5046 neworleanscvb.com Also Exhibiting: Accent on Arrangements Booth #: 1732
Meetings & ConVentions Calgary
120 9th Avenue SE Calgary, AB, T2G 0P3 P: 403-261-8549 meetingscalgary.com Also Exhibiting: Calgary Marriott Hotel, Calgary TELUS Convention Centre, Coast Plaza Hotel & Conference Centre, Deerfoot Inn and Casino, Delta Bow Valley, Fairmont Palliser, Hotel Alma at the University of Calgary, Hotel Arts, International Hotel Suites Calgary, Sheraton Cavalier Hotel Calgary, Sheraton Suites Calgary Eau Claire, Westin Calgary, Winsport Canada Booth #: 709, 711, 713, 715, 717, 808, 810, 812, 814, 816
Meetings & ConVentions PrinCe eDwarD islanD
255 Front Street West Toronto, ON, M5V 2W6 P: 416-585-8120 F: 416-585-8198 mtccc.com Booth #: 1010, 1012
MexiCo tourisM boarD
niagara falls tourisM
2 Bloor Street West, Suite 1502 Toronto, ON, M4W 3E2 P: 416-925-0078 F: 416-925-0078 Booth #: 1931, 1933, 1935, 1937, 2030, 2032, 2034, 2036
MiaMi air international
91 Water Street Charlottetown, PE, C1A 7M4 P: 902-629-2929 Also Exhibiting: Rodd Hotels & Resorts, Stanhope Beach Resort & Conference Center Booth #: 731
Meetings & inCentiVe traVel
12 Concorde Place, Suite 800 Toronto, ON, M3C 4J2 P: 416-442-5600 F: 416-510-5140 meetingscanada.com Also Exhibiting: IncentiveWorks, MeetingsCanada.com Booth #: Top of Escalators M&IT, IncentiveWorks and MeetingsCanada. com have been Canadas #1 trusted resource for 40 years and are here to help Canadian meeting planners deliver better events. Meeting planners look to M&IT for ideas, inspiration and industry updates. Stop by our booth and get connected to our industry!
ProuD ProDuCer of
P.O. Box 660880 Miami, FL, 33266 USA P: 305-876-3600 F: 305-871-4222 miamiair.com Booth #: 1630 No matter where you are going, Miami Air International is the choice for medium and large group charter travel. We offer on demand charter service featuring a fleet of Boeing 737-800s and 737-400s. Our aircraft are strategically positioned throughout the United States and ready to fly you to and from the destinations of your choosing. Chartering with us means you will get hassle-free direct service with no fees for name changes or baggage.
the Multisoft grouP
5400 Robinson Street Niagara Falls, ON, L2G 2A6 P: 905-356-6061 F: 905-356-5567 fallsmeetings.com Also Exhibiting: Niagara Airbus, Doubletree Resort & Spa, Hilton Hotel and Suites, Fallsview Casino Resort, Peller Estates and Stronco Group of Companies Booth #: 1022, 1024, 1026 Niagara Falls one wonder after another! Discover for yourself why Niagara Falls, Canada is a dynamic four-season destination for your organizations next meeting or conference. The new Niagara Falls is a true Canadian wonder for groups of 10 to 7,000 at every price point while highlighting the best views of our natural wonder, the Falls. Visit booths 1022, 1024, and 1026 to meet our partners.
niagara Parks CoMMission
5881 Dunn Street Niagara Falls, ON, L2G 2N9 P: 905-353-5417 F: 905-356-8448 niagaraparksmeetings.com Booth #: 936
nolitours & transat holiDays
191 The West Mall Etobicoke, ON, M9C 5K8 P: 416-847-8610 F: 416-847-8649 transatholidays.com Booth #: 2018
nottawasaga inn resort
90 Englehard Drive Aurora, ON, L4G 3V2 P: 905-727-5700 F: 905-727-5705 themultisoftgroup.com Booth #: 1230 The Multisoft Group (TMG) provides stateof-the-art online registration, housing, booth mapping, exhibitor services, abstract and speaker management and accreditation solutions. We ensure you create a successful event by providing superior technology solutions that are second to none. TMG provides exceptional service, commitment, and knowledge built around you.
national sPeakers bureau
6015 Highway 89 Alliston, ON, L9R 1A4 P: 800-669-5501 nottawasagaresort.com Booth #: 1240
noVotel CanaDa
3670 Hurontario Street Mississauga, ON, L5B 1P3 P: 905-803-6772 F: 905-896-3942 novotel.com Booth #: 918
15 Delisle Avenue Toronto, ON, M4V 1S8 P: 416-324-9491 F: 416-324-0977 Booth #: 1332
37
EXHIBITOR LISTINGS
nyC & CoMPany
nunaVut tourisM
P.O. Box 1450 Iqaluit, NU, X0A 0H0 P: 867-979-6551 F: 867-979-1261 nunavuttourism.com Booth #: 840 Untamed! Unspoiled! Undiscovered! Only a three-hour flight from most major gateways in Canada, Nunavut is an ideal conference, meeting and retreat destination. Give your meetings an unparalleled look and feel in the heart of Canadas Arctic. With breathtaking scenery and a local culture that will help you reconnect with the land around you, come by our booth to learn about how our knowledgeable team can help you create an unforgettable experience.
810 Seventh Avenue New York, NY, 10019 USA P: 212-484-1200 nycgo.com Also Exhibiting: Denihan Hospitality, Flatotel, Hilton Family of New York City, The London NYC, Marriott International, Shackman Associates New York, & The Waldorf Astoria Booth #: 1523, 1525, 1527
oakwooD resort golf & sPa
one king west hotel & resiDenCe
P.O. Box 400, 70671 Bluewater Highway Grand Bend, ON, N0M 1T0 P: 519-238-7357 F: 519-238-2377 Booth #: 834
oCCiDental hotels anD resorts
2 Bloor Street West, Suite 2601 Toronto, ON, M4W 3E2 P: 416-935-1297 F: 416-935-0939 occidentalhotels.com Booth #: 2016
the olD Mill inn & sPa
1 King Street West Toronto, ON, M5H 1A1 P: 416-548-8100 F: 416-548-8101 onekingwest.com Booth #: 1038 Enter One King West Hotel & Residence and discover an oasis of hospitality marked by genuine warmth and personalized service. Architecturally inspiring and ideally located, our Ontario Heritage building seamlessly blends modern amenities, timeless elegance and true convenience. One King West offers guests more than just a prestigious address. It is a hotel to call home.
orient-exPress
21 Old Mill Road Toronto, ON, M8X 1G5 P: 416-236-2641 F: 416-236-0311 oldmilltoronto.com Booth #: 1130
205 Meeting Street Charleston, SC, 29401 USA P: 843-724-8137 F: 843-937-9024 Booth #: 1422
Celebrating 5 years!
The Hosted Buyer program allows meeting planners who live outside of the Toronto area to attend IncentiveWorks on a complimentary basis. Transportation, accommodation, networking, education and most meals are covered. In return, each hosted buyer must meet certain minimum criteria and have a meeting with each partner during the trade show. Any meeting planner can apply to be a part of the program. Each of the past five years, we have hosted between 30 and 35 buyers. We try very hard to strike
a balance between corporate, association and thirdparty planners. In addition, we balance regional representation, limit the number of representatives from a single company and, where possible, strive to have over 90-per-cent new participants each year. We encourage all meeting planners who arent able to attend this years show to apply for the program next year. The open call for applications will be promoted in Meetings & Incentive Travel, on MeetingsCanada.com and throughout our weekly e-newsletter in spring, 2012.
38
EXHIBITOR LISTINGS
PalM sPrings Desert resorts CVa Pegasus hosPitality grouP
ottawa tourisM
130 Albert Street, Suite 1800 Ottawa, ON, K1P 5G4 P: 613-237-5150 F: 613-237-7339 ottawatourism.ca Also Exhibiting: Brookstreet Hotel, Canadian Museum of Civilization, Canadian Museum of Nature, Chateau Cartier, Hilton Lac-Leamy, Le Nordik - Nature Spa, Lord Elgin, Ottawa Convention Centre, Ottawa Marriott, Simply DMC, The Albert at Bay Suite Hotel Booth #: 908, 910, 912, 914, 916
PalaCe resorts
10001 South Glen Road Potomac, MD, 20854 USA P: 760-770-9000 F: 760-770-9001 palmspringsusa.com Booth #: 1731
Pan PaCifiC VanCouVer
300-999 Canada Place Vancouver, BC, V6C 3B5 P: 604-662-8111 panpacificvancouver.com Booth #: 612
1601 Lakeshore Boulevard West Toronto, ON, M6K 3C1 P: 416-533-1573 F: 416-533-7600 pegasushospitality.ca Also Exhibiting: Palais Royale Ballroom, The Food Studio, Grand Luxe Boutique, Casa Loma Booth #: 1136
PeliCan hill
PanaMa tourisM authority
Km 21 Carretera Cancun Puerto Morelos SM 47 MZA 8 Cancun, QR, 77500 Mexico P: 416-566-7433 F: 905-248-3743 Booth #: 1827
PalM beaCh ConVention & Visitors bureau
Samuel Lewis Avenue Panama, Panama 0816, Panama P: 507-526-7000 F: 507-526-7131 visitpanama.com Booth #: 1930, 1932
Pantages hotel toronto Centre & CosMoPolitan hotel toronto
22701 Pelican Hill Road South Newport Coast, CA, 92657 USA P: 949-467-6800 F: 949-467-6888 pelicanhill.com Booth #: 1735
Peterborough & the kawarthas tourisM
1400 Crawford Drive Peterborough, ON, K9J 7B8 P: 705-743-0777 F: 705-743-3093 Booth #: 911
PlayDiuM
200 Victoria Street, Toronto, ON, M5B 1V8 P: 416-362-1777 F: 416-214-5618 pantageshotel.com / cosmotoronto.com Booth #: 1123, 1125, 1222, 1224
PC/ naMetag, inC.
99 Rathburn Road W, Mississauga, ON, L5B 4C1 P: 905-273-9000 F: 905-273-4222 playdium.com Booth #: 1132
PluM gift CoMPany
1555 Palm Beach Lakes Boulevard, Suite 800 West Palm Beach, FL, 33401 USA P: 561-233-3000 palmbeachfl.com Booth #: 1631
124 Horizon Drive Verona, WI, 53593 USA P: 800-233-9767 F: 800-233-9787 pcnametag.com Booth #: 1832
235 Carlaw Avenue, Suite 405 Toronto, ON, M4M 2S1 P: 416-916-8645 plumgiftco.com Booth #: 2216
IncentiveWorks would like thank the following industry partners who have come together to support the 2011 Hosted Buyers Program.
Through their generous support, over 35 senior planners (buyers) from across Canada are able to attend the 2011 IncentiveWorks show.
39
EXHIBITOR LISTINGS
Portables Plus ltD. renDez-Vous freDeriCton (freDeriCton tourisM) roCk the stars
2700 Dufferin Street, Unit 87 Toronto, ON, M6B 4J3 P: 416-638-0828 F: 416-638-3548 portablesplus.com Booth #: 2013
11 Carleton Street, P.O. Box 130 Fredericton, NB, E3B 4Y7 P: 506-460-2041 rendez-vousfredericton.ca Booth #: 737
resort to the best
234 Eglinton Avenue East, Suite 503 Toronto, ON, M4P 1K5 P: 416-322-7824 F: 416-322-7381 Booth #: 1837
Porter airlines inC.
1079 West Avenue Mississauga, ON, L5E 1W1 P: 905.891.0289 rockthestars.com Booth #: 1025 Engage, Motivate and Inspire! Award winning team building and interactive entertainment that allow groups to experience the thrill of playing in a rock band. Flexible, high impact programs designed to drive results. Available anywhere in North America with offices in Canada and the United States. An unforgettable experience that builds great teams and appeals to everyone. Turn your stars into rock stars!
rosewooD hotels & resorts
Billy Bishop Toronto City Airport Toronto, ON M5V 1A1 P: 1-888-619-8622 F: 416-203-8150 flyporter.com Booth #: 1113, 1115, 1212, 1214 Porter offers group, conference and charter services. Porter Airlines is Canadas third largest scheduled carrier, based at Billy Bishop Toronto City Airport. Porter is committed to offering speed, convenience and service as part of a premium travel experience. A refined journey begins on the ground with comfortable airport lounges and serviceoriented team members. The experience continues seamlessly in the air with spacious interiors and well-appointed crew. Passengers enjoy complimentary services, including free in-flight wine, beer and premium snacks, all aboard modern aircraft.
Prestige hotels & resorts
reVeal Marketing grouP
6175 Tomken Road, Unit 8 Mississauga, ON, M9R 1B1 P: 905-795-3327 revealgroup.ca Booth #: 1127, 1226 Reveal Marketing Group is your answer to exhibiting excellence. Our highly skilled & experienced team enables us to fulfill your marketing needs across North America. Our services and products include tradeshow exhibits (sales, rentals, service and logistics), in-house graphic design, retailx custom projects, POP displays and incentive products. For a full list of our clients & services we welcome you to visit our website where you can see how we can help you reach your true potential.
330 Seventh Avenue, Suite 902 New York, NY, 10001 USA P: 646-277-5703 F: 212-593-2252 rosewoodhotels.com Also Exhibiting: The Carlyle, NYC - Rosewood Hotel Georgia, Vancouver - Caneel Bay, St. John USVI - Rosewood Little Dix Bay, Virgin Gorda, BVI - Jumby Bay, Antigua - Las Ventanas Al Paraiso, Los Cabos, Mexico Rosewood Mayakoba, Riviera Maya, Mexico Booth #: 1519, 1618
royal Caribbean international
1080 Caribbean Way Miami, FL, 33132 USA P: 800-762-0458 royalcaribbeanincentives.com Booth #: 1437
russkie Prostori
516 Lawrence Avenue Kelowna, BC, V1Y 6L7 P: 250-860-5858 F: 250-860-8053 prestigehotelsandresorts.com Booth #: 622
PsaV Presentation serViCes
Moika Embankment 82, office #22 190000 St. Petersburg, Russia P: 7-812-703-44-00 F: 7-812-703-56-52 russkie-prostori.com Booth #: 1513, 1515, 1517, 1612, 1614, 1616
riMroCk resort hotel saint John Destination Marketing
200 Trowers Road, Unit 8 Vaughan, ON, L4L 5Z8 P: 647-723-7087 F: 905-264-3693 ps-av.ca Booth #: 1030, 1032
Puerto riCo ConVention bureau
300 Mountain Avenue, P.O. Box 1110 Banff, AB, T1L 1J2 P: 403-762-1852 F: 403-765-1842 rimrockresort.com Booth #: 719
the ritz-Carlton hotel CoMPany l.l.C
15 Market Square, 11th Floor City Hall Saint John, NB, E2L 1E8 P: 506-658-2990 F: 506-632-6118 discoversaintjohn.com Booth #: 733
P.O. Box 4668 #73279 New York, NY, 10163-4668 USA P: 917-463-4402 F: 917-546-9038 meetpuertorico.com Also Exhibiting: Wyndham Rio Mar, El Conquistador Resort, Hilton San Juan Cluster Properties, Castillo Sightseeing Tours & Travel DMC Booth #: 1913, 1915
raDisson resorts aruba & st. Martin
san Diego ConVention & Visitors bureau
1535 Broadway, 49th Floor New York, NY, 11561 USA P: 212-888-6800 F: 212-888-6212 ritzcarlton.com Booth #: 1216, 1218
2215 India Street, San Diego, CA, 92115 USA P: 619-557-2817 F: 619-696-9371 sandiego.com Booth #: 1730
sanDals & beaChes resorts unique VaCations
38 Hazel Drive, Pittsburgh, PA, 15228 USA P: 763-213-3192 F: 954-491-8004 radisson.com/aruba Also Exhibiting: Radisson Blu Resort, Marina & Spa-St. Martin Booth #: 1925
4211 Yonge Street, Suite 320 Toronto, ON, M2P 2A9 P: 416-223-0028 F: 416-223-3306 sandals.com Booth #: 1912, 1914
saVoya | global ChauffeureD serViCes
1845 Woodall Rodgers Freeway STE 1725 Dallas, TX, 75201 P: 214-969-0000 F: 214-526-4677 savoya.com Booth #: 1633
40
EXHIBITOR LISTINGS
sCotiabank ConVention Centre niagara sheraton on the falls sPeakers sPotlight
6815 Stanley Avenue Niagara Falls, ON, L2G 3Y9 P: 888-997-6222 F: 905-357-6212 fallsconventions.com Booth #: 925
5875 Falls Avenue Niagara Falls, ON, L2G 3K7 P: 905-374-4445 F: 905-371-9069 sheratononthefalls.com Also Exhibiting: Falls Avenue Resort Booth #: 923
sheraton Parkway toronto north hotel & suites
179 John Street, Suite 302 Toronto, ON, M5T 1X4 P: 416-345-1559 F: 416-345-9589 speakers.ca Booth #: 1018
sCottsDale ConVention anD Visitors bureau
4343 North Scottsdale Road, Suite 170 Scottsdale, AZ, 85251 USA P: 480-949-2164 F: 480-421-9733 meetinscottsdale.com Also Exhibiting: AZA Events, Enchantment Resort & Mii Amo Spa Sedona, Fairmont Scottsdale Princess, Montelucia Resort & Spa, Sanctuary Resort & Spa on Camelback Mountain, Talking Stick Resort, and The Westin Kierland Resort & Spa Booth #: 1723, 1725, 1822, 1824
seaDreaM yaCht Club
600 Highway 7 East Richmond Hill, ON, L4B 1B2 P: 905-695-2822 F: 905-882-3100 sheratonparkway.com Booth #: 1037
silVerbirCh hotels & resorts
1600-1030 West Georgia Street Vancouver, BC, V6E 1G1 P: 905-361-9559 F: 604-689-8167 greatcanadianhotels.com Also Exhibiting: Radisson Calgary, Radisson Canmore Booth #: 623
silVersea Cruises
starwooD hotels & resorts worlDwiDe, inC.
601 Brickell Key Drive, Suite 1050 Miami, FL, 33131 USA P: 800-707-4911 F: 305-631-6110 seadreamcharter.com Booth #: 1430
sears inCentiVes
290 Yonge Street, Suite 700 Toronto, ON, M5B 2C3 P: 866-297-5603 searsincentives.ca Booth #: 2110
seleCt grouP Marketing
277 Fairlawn Avenue Toronto, ON, M5M 1T2 P: 416-322-6018 F:416-489-2983 sgm-canada.com Also Exhibiting: BBC Destination Management, Effetto Italy, Gemini, Ovation Global DMC, Portugal Travel Team, Premio Incentives, Russkie Prostori, Senator Travel Meetings & Incentives, Spectra Booth #: 1513, 1515, 1517, 1612, 1614, 1616
senator traVel Meetings & inCentiVes
110 East Broward Boulevard, Suite 2300 Fort Lauderdale, FL, 33301 USA P: 954-468-3028 silversea.com Booth #: 1433 Silversea Cruises is recognized as an innovator in the luxury cruise-line industry, offering guests large-ship amenities aboard its intimate, all-suite vessels: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit. With the inclusion of the expedition ship Silver Explorer, Silversea Cruises itineraries encompass all seven continents and feature worldwide luxury cruises to the Mediterranean, Caribbean, both polar regions and over 450 fascinating destinations in between.
9841 Airport Boulevard, Suite 812 Los Angeles, CA, 90045 USA P: 914-640-8100 starwoodhotels.com Booth #: 1313, 1315, 1317, 1319, 1412, 1414, 1416, 1418 Starwood Hotels & Resorts Worldwide, Inc. is a leading hotel and leisure company with 1,000 properties in 100 countries. Our renowned brands: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element SM. Please visit the Starwood booth at IncentiveWorks to connect with friends and meet new ones.
the sutton PlaCe granDe hotels grouP
955 Bay Street Toronto, ON, M5S 2A2 P: 416-924-9221 F: 416-924-1778 suttonplace.com Booth #: 1116
switzerlanD ConVention anD inCentiVe bureau
608 Fifth Avenue, Suite 202 New York, NY, 10020 USA P: 212-757-5944 F: 212-262-6116 myswitzerland.com/meetings Booth #: 1538
skyline hotels & resorts
Korunn 810, Budova D 101 00 Praha 10, Czech Republic P: 420-267-090-540 F: 420-267-090-548 senatortravel.eu Booth #: 1513, 1515, 1517, 1612, 1614, 1616
shangri-la hotel, VanCouVer
1128 West Georgia Street Vancouver, BC, V6A 4H3 P: 604-661-3334 shangri-la.com Booth #: 616
154 University Avenue, Suite 200 Toronto, ON, M5H 3Y9 P: 416-368-2572 ext. 2255 F: 416-368-2572 skylinehotelsandresorts.com Also Exhibiting: Deerhurst Resort, Horseshoe Resort, Pantages Hotel Toronto Centre & Cosmopolitan Hotel Toronto Booth #: 1123, 1125, 1222, 1224 Urban chic to country retreats, Skyline Hotels & Resorts gives planners a uniquely complete collection of Ontario meeting options featuring downtown Torontos Pantages Hotel, at centre stage in the Yonge-Dundas entertainment district, and the Cosmopolitan Hotel in the financial core. An hour from the city, adventurepacked Horseshoe Resort brings new meaning to team building and, in Muskoka, lakeside landmark Deerhurst Resort & Conference Centre welcomes the world. Discover your Skyline Meeting.
taboo resort golf & sPa
1209 Muskoka Beach Road Gravenhurst, ON, P1P 1R1 P: 705-687-2233 F: 705-687-7860 tabooresort.com Booth #: 1231, 1233
teaM winniPeg
300-259 Portage Avenue Winnipeg, MB, R3B 2A9 P: 204-954-1993 F: 204-942-4043 tourismwinnipeg.com/teamwinnipeg Booth #: 608, 610
thoMPson toronto
550 Wellington Street West Toronto, ON, M5V 2V4 P: 416-640-7778 F: 416-640-7779 thompsonhotels.com Booth #: 1114
41
EXHIBITOR LISTINGS
the toronto Congress Centre tourisMe qubeC
650 Dixon Road Toronto, ON, M9W 1J1 P: 416-245-5000 F: 416-245-4923 torontocongresscentre.com Booth #: 1031, 1033
tourisM CanMore kananaskis
P.O. Box 8608 Canmore, AB, T1W 2V3 P: 403-609-9528 F: 403-678-1296 tourismcanmore.com Booth #: 723
tourisM kelowna
tourisM toronto
1626 Richter Street, Suite 214 Kelowna, BC, V1Y 2M3 P: 250-861-1515 tourismkelowna.com Booth #: 624, 626 Also Exhibiting: Delta Grand Okanagan Resort, Hotel Eldorado, Coast Capri Hotel, Mission Hill Family Estate
tourisM kingston
207 Queens Quay West, Suite 405 Toronto, ON, M5J 1A7 P: 416-203-2600 F: 416-203-6753 seetorontonow.com/meetingplanners Booth #: 1011, 1013, 1110, 1112 Tourism Toronto: Our award-winning service was ranked #1 among 46 cities in North America for Superior Convention and Visitors Bureau / Destination Marketing Organization by meeting planners. Come visit our booth and see why weve won the top spot, and how we can make your meeting a success in Toronto.
tourisM VanCouVer
100 Front Street East, Suite 301 Toronto, ON, M5A 1E1 P: 416-203-6651 F: 416-203-3449 bonjourquebec.com Also Exhibiting: Qubec City Tourism, Qubec City Convention Centre, Hilton Qubec, Htel 71, Fairmont Chteau Frontenac, Forum Qubec DMC, Eastern Townships Tourism, Sherbrooke Exhibiton Center, Destination Sherbrooke, Tourisme Montrgie Booth #: 823, 825, 827, 922, 924, 926
tourist offiCe of sPain
2 Bloor Street West Toronto, ON, M4W 3E2 P: 416-961-4079 ext. 24 F: 416-961-1992 Booth #: 1533
traVeloDge CanaDa
945 Princess Street, c/o Innovation Parke Kingston, ON, K7L 3N6 P: 613-544-2725 ext. 7221 F: 613-546-2882 kingstoncanada.com Booth #: 913
tourisM lonDon
267 Dundas Street, Suite 201 London, ON, N6A 1H2 P: 519-661-6376 F: 519-661-6160 londontourism.ca Also Exhibiting: Hilton London, London Convention Centre Booth #: 831, 833
tourisM MonCton
200 Burrard Street, Suite 210 Vancouver, BC, V6C 3L6 P: 604-682-2222 tourismvancouver.com Also Exhibiting: Fairmont Waterfront, Four Seasons Hotel Vancouver, Hotel Indigo Vancouver, Rocky Mountaineer, The Listel Hotel, Vancouver Convention Centre Booth #: 509, 511, 513
tourisM ViCtoria
13-3120 Rutherford Road, Suite 313 Vaughan, ON, L4K 0B2 P: 905-893-9944 F: 905-893-9922 travelodge.ca Booth #: 818
treMblant resort assoCiation
161 Rue Cure Deslauriers Mont-Tremblant, QC, J8E 1C9 P: 819-681-5881 F: 819-681-5882 tremblant.ca Booth #: 824
truMP hotel ColleCtion
65 Main Street Moncton, NB, E1C 1E8 P: 506-389-5913 F: 506-859-2629 Booth #: 735
tourisM riChMonD
31 Bastion Square, 4th Floor Victoria, BC, V8W 1J1 P: 250-414-6999 F: 250-361-9733 tourismvictoria.com Also Exhibiting: Adrena Line Zipline Adventure Tours, Delta Victoria Ocean Pointe Resort and Spa, Inn at Laurel Point, The Oswego Hotel, Victoria Marriott Inner Harbour Booth #: 523, 525, 527
tourisM whistler
401 North Wabash Avenue Chicago, IL, 60611 USA P: 312-588-8052 F: 312-588-8001 trumphotelcollection.com Booth #: 1117, 1119
tuMlare MiCe & sPort
205 South Tower, 5811 Cooney Road Richmond, BC, V6X 3M1 P: 604-821-5480 tourismrichmond.com/meetings Also Exhibiting: Vancouver Airport Marriott Hotel, River Rock Casino Resort Booth #: 618
tourisM sault ste. Marie
4010 Whistler Way Whistler, BC, V0N 1B4 P: 604-932-3928 F: 604-932-7231 whistler.com/meetings Booth #: 515, 517 Also Exhibiting: Fairmont Chateau Whistler, Hilton Whistler Resort & Spa, Max West Marketing Inc., Nita Lake Lodge, Pacific Destination Services, The Westin Resort & Spa, Whistler
tourisMe Montral
615 Boston Post Road Sudbury, MA, 01776 USA P: 978-579-0020 tumlare.com Also Exhibiting: Benoit Cavard Booth #: 1638
two Crazy laDies inC.
99 Foster Drive, Level 3 Sault Ste Marie, ON, P6A 5X6 P: 705-759-5448 F: 705-541-7371 saulttourism.com Booth #: 838
tourisM thunDer bay
604 Gordon Baker Road Toronto, ON, M2H 3B4 P: 416-494-2244 F: 416-494-2272 twocrazyladies.com Booth #: 2011
53 South Water Street Thunder Bay, ON, P7C 5K4 P: 807-625-2564 F: 807-625-3789 visitthunderbay.com Booth #: 836
1555 Peel Street, Suite 600 Montral, QC, H3A 3L8 P: 514-844-2203 tourisme-montreal.org Also Exhibiting: Centre Mont-Royal, Delta Centre-Ville, Ritz-Carlton Montral, Htel St-Paul, Hyatt Regency Montral, Le Palais des Congrs de Montral, Montral Marriott Chteau Champlain, Old Port of Montral/ Montral Science Centre, Sofitel Montral Booth #: 809, 811, 813, 815, 817
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EXHIBITOR LISTINGS
u.s. Virgin islanDs Visit st. Catharines white oaks ConferenCe resort & sPa
9251-8 Yonge Street, Suite 801 Richmond Hill, ON, L4C 9T3 P: 905-927-0038 F: 905-927-0224 visitusvi.com Booth #: 1917, 1919 The U.S. Virgin Islands is comprised of three distinctive Caribbean islands, offering unparalleled accommodations for incentive programmes, and world-class facilities for meeting programmes. Experienced meeting planners will help make meetings a success, whether hosting a small group or the whole company, on St. Croix, St. John or St. Thomas.
Valentin iMPerial Maya
125 Carlton Street, P.O. Box 29047 St. Catharines, ON, L2R 7P9 P: 888-558-8840 F: 905-684-0049 visitstcatharines.ca Booth #: 939
VMC grouP
1283 North Service Road East, Unit 1 Oakville, ON, L6H 1A7 P: 905-287-4862 vmcgroupinc.com Booth #: 1137
walt Disney worlD resort
Carretera Chetumal - Puerto Juarez km 311 Playa del Carmen, QR, 77710 Mexico P: 52-984-206-3660 F: 52-984-206-3675 Booth #: 2026
P.O. Box 10,000 Lake Buena Vista, FL, 32830 USA P: 407-566-4890 F: 407-566-4879 disneymeetings.com Booth #: 1826
waterloo regional tourisM Marketing CorPoration
253 Taylor Road SS #4 Niagara-On-The-Lake, ON, L0S 1J0 P: 905-704-5680 F: 905-688-8487 whiteoaksresort.com Booth #: 930, 932 White Oaks Conference Resort is one of the countrys largest IACC-recognized conference centres offering more than 60,000 sq.ft. of space and 220 beautifully appointed guestrooms. Meetings rooms are fresh, clean, full of natural light and all offer the opportunity to step out to the beautiful gardens for a quick break. A true learning centre, serviced by several on-staff Certified Meeting Professionals in the heart of wine country, Niagara-On-The-Lake.
wine awakenings
79 Joseph Street Kitchener, ON, N2G 1J2 P: 519-585-7517 F: 519-585-7893 Booth #: 917
the watersiDe inn
54 Bolster Lane Uxbridge, ON, L9P 1X6 P: 877-595-5678 wineawakenings.com Booth #: 2027
worlD Marketing grouP
Vintage hotels
526 Regent Street Niagara-on-the-Lake, ON, L0S 1J0 P: 905-468-2195 F: 905-468-8646 vintage-hotels.com Booth #: 931, 933 Meet in Niagara-on-the-Lake at Queens Landing, Pillar and Post, Prince of Wales or Millcroft Inn & Spa in Caledon. CAA/AAA four diamond. Ontarios #1 Hotel (Conde Nast Gold List 2011). Unique destinations for groups up to 400, with 35,000 sq. ft of meeting space, 374 guestrooms in Niagara. 1-888-669-5566, vintage-hotels.com.
Visit britain
15 Stavebank Road South Mississauga, ON, L5G 2T2 P: 905-891-7770 watersideinn.ca Booth #: 1036
4444 West Lake Harriet Parkway, Suite 10 Minneapolis, MN, 55410 USA P: 612-925-4432 F: 612-925-0955 worldmarketinggroup.com Booth #: 1541
worlD yaCht llC.
Pier 81, West 41st and the Hudson River New York, NY, 10036 USA P: 212-630-8153 F: 212-630-8899 worldyacht.com Booth #: 1438
westbury national show systeMs worlDwiDe traVel & Cruise assoCiation
551 Fifth Avenue New York, NY, 10176 USA P: 212-850-0321 visitbritain.com Booth #: 1530, 1532
Visit floriDa
2540 West Executive Center Circle, Suite 200 Tallahassee, FL, 32301 USA P: 850-205-3838 F: 850-201-6905 meetings.visitflorida.com Also Exhibiting: Experience Florida, Inc., Greater Fort Lauderdale CVB, Visit Orlando Booth #: 1622, 1624, 1626
Visit newPort beaCh inC.
772 Warden Avenue Toronto, ON, M1L 4T7 P: 416-752-1371 F: 416-752-1382 westbury.com Booth #: 703, 705, 802, 804 Westbury National Show Systems Ltd. is Canadas finest full-service entertainment technology company. For over thirty years, WNSS has been a North American leader in supplying premium production, design, and installation services to our diverse clientele: show producers, event managers, corporations, theatres, houses of worship, government & civic organizations, schools, charity fundraisers, fashion shows, retail stores, and stadiums.
westJet
150 South University Drive, Street East Plantation, FL, 33324 USA P: 954-452-8800 F: 954-446-9008 cruiseco.com Also Exhibiting: Regent Seven Seas Cruises, Windstar Cruises, All Discovery Cruising Booth #: 1432
E up TO TH mINuTE ! LISTINGS
1200 Newport Center Drive, Suite 120 Newport Beach, CA, 92660 USA P: 949-719-6100 F: 949-719-6101 visitnewportbeach.com Booth #: 1737
6085 Midfield Road Toronto, ON, L5P 1A2 P: 416-481-2462 F: 416-322-0696 Booth #: 1232
NEw EXHIBITORS aRE STILL BEING addEd! cHEck

fOR mORE updaTES
44
EXHIBITOR LIST
assoCiations Canadian Association of Exposition Management Canadian Association of Professional Speakers Canadian Hotel Marketing and Sales Executives (CHMSE) Canadian Society of Professional Event Planners (CanSPEP) Canadian University and College Conference Organizers Association Hotel Association of Canada IACC Canada (International Association of Conference Centres) ISES Canada Meeting Professionals International Toronto Chapter Meeting Professionals International Foundation Canada Professional Convention Management Association (PCMA) Canada East Chapter SITE Canada CanaDa Air Canada Allstream Centre at Exhibition Place Altima Concept DMC Americana Conference Resort & Spa Banff Lake Louise Tourism Blue Mountain Resort BMO Financial Group Institute for Learning Bram & Bluma Appel Salon at the Toronto Reference Library The Briars Resort Spa & Conference Centre Caesars Windsor Canadian Outback Adventures & Events Casino Rama Center Stage AV Centre for Dialogue/Delta Vancouver Suites Choose Lethbridge Cineplex Entertainment Cosmopolitan Hotel & Residences Cranberry Golf Resort Crowne Plaza Toronto Airport Deerhurst Resort Destination Halifax Destination St. Johns Edmonton Tourism EMA Marketing Ltd. The Estates of Sunnybrook Exposoft Solutions Fallsview Hotel Group Flight Centre Fluid Event Management Solutions Four Points By Sheraton Co-op Ontario Frontier Team Building The Glenmore Inn & Convention Centre Great Wolf Lodge Groupe Germain Hard Rock Caf Toronto Harrison Hot Springs Resort & Spa Hockley Valley Resort Horseshoe Resort Hotel Grand Pacific International Centre JPdL Inc. Kempenfelt Conference Centre, Barrie Lucky Strike Lanes Luxury Coach Marriott Gateway on the Falls Massey Hall & Roy Thomson Hall Meeting Encore Meetings & Conventions Calgary Meetings & Conventions Prince Edward Island Metro Toronto Convention Centre The Multisoft Group National Speakers Bureau Niagara Falls Tourism Niagara Parks Commission Nottawasaga Inn Resort Nunavut Tourism Oakwood Resort Golf & Spa The Old Mill Inn & Spa One King West Hotel & Residence Ottawa Tourism Pan Pacific Vancouver Pantages Hotel Toronto Centre Pegasus Hospitality Group Peterborough & the Kawarthas Tourism Playdium Porter Airlines Inc. Prestige Hotels and Resorts PSAV Presentation Services Rendez-Vous Fredericton (Fredericton Tourism) Reveal Marketing Group Rimrock Resort Hotel Rock the Stars Saint John Destination Marketing Scotiabank Convention Centre Niagara Shangri-La Hotel, Vancouver Sheraton on the Falls Sheraton Parkway Toronto North Hotel & Suites Silverbirch Hotels & Resorts Speakers Spotlight The Sutton Place Grande Hotels Group Taboo Resort Golf & Spa Team Winnipeg Thompson Toronto The Toronto Congress Centre Tourism Canmore Kananaskis Tourism Kelowna Tourism Kingston Tourism London Tourism Moncton Tourism Richmond Tourism Sault Ste. Marie Tourism Thunder Bay Tourism Toronto Tourism Vancouver Tourism Victoria Tourism Whistler Tourisme Montral Tourisme Qubec Tremblant Resort Association Vintage Hotels Visit St. Catharines VMC Group Waterloo Regional Tourism Marketing Corporation The Waterside Inn Westbury National Show Systems WestJet White Oaks Conference Resort & Spa Caribbean Air Canada Vacations AMResorts The Bahamas Barcel Hotels & Resorts Bermuda Department of Tourism Cayman Islands Department of Tourism Cuba Convention Bureau / Cuba Tourist Board Dominican Republic Tourism Excellence Group Luxury Resorts Famtour Promotion Fiesta Americana Hotels & Resorts of Mexico Half Moon Rose Hall, Jamaica RockResorts Coastal Collection Iberostar Hotels & Resorts Jamaica Tourist Board Melia Hotels International Mexico Tourism Board NoliTours & Transat Holidays Occidental Hotel & Resorts Palace Resorts Panama Tourism Authority Puerto Rico Convention Bureau Radisson Resorts Aruba & St. Martin Resort To The Best Sandals & Beaches Resorts Unique Vacations U.S. Virgin Islands Valentin Imperial Maya Chains Associated Luxury Hotels International Carlson Hotels Delta Hotels and Resorts Fairmont / Raffles / Swisstel Four Seasons Hotels & Resorts Hilton Worldwide Hyatt Hotels & Resorts InterContinental Hotels Group Loews Hotels Luxe Worldwide Hotels Mandarin Oriental Hotel Group Marriott International Inc. Novotel Canada Orient-Express The Ritz-Carlton Hotel Company LLC Rosewood Hotels & Resorts Select Group Marketing Skyline Hotels & Resorts Starwood Hotels & Resorts Worldwide, Inc. Travelodge Canada Trump Hotel Collection Cruise 3D Destinations Buy the Sea Royal Caribbean International SeaDream Yacht Club Silversea Cruises World Yacht Worldwide Travel & Cruise Association euroPe Baskow & Associates, a Global Events partner Bixel & Company, a Global Events partner Creatur, a Global Events partner The DMC Group Euromic Events & Destination Management Gemini Geneva Tourism & Convention Bureau Guoman & Thistle Hotels Historic Royal Palaces Icelandair/Iceland Travel London & Partners MacTisell World Partners, Inc. Russkie Prostori Senator Travel Meetings & Incentives Switzerland Convention and Incentive Bureau Tourist Office of Spain Tumlare MICE & Sport Visit Britain World Marketing Group PreMiuMs American Express Canada Brash Avenues Capital Promotions Giftcertificates.ca, a division of Moneris Solutions Corporation Hammacher Schlemmer Incredible Novelties Madison Avenue Signs Maui Jim Canada, ULC Plum Gift Company Portables Plus Ltd. Sears Incentives Two Crazy Ladies Inc Wine Awakenings usa AlliedPRA Destination Management Cvent Destination Hotels & Resorts Global Events Partners Grand Resorts Cap Cana Greater Miami Convention & Visitors Bureau Greater Phoenix Convention & Visitors Bureau Hawaii Visitors & Convention Bureau KSL Resorts Las Vegas Convention and Visitors Authority Maverick Aviation Group Meadowood Napa Valley Miami Air International New Orleans CVB NYC & Company Palm Beach Convention & Visitors Bureau Palm Springs Desert Resorts CVA PC/ Nametag, Inc Pelican Hill San Diego Convention & Visitors Bureau Savoya | Global Chauffeured Services Scottsdale Convention and Visitors Bureau Visit Florida Visit Newport Beach Inc. Walt Disney World Resort
45
attenDinG the show
3 Simple Steps to incentiveworks

Register
for the show

Trade show admission is free for buyers. Education Passes are only $69 each, plus HST. At this price, you can afford to bring the whole office! Each pass includes all education sessions, two lunch vouchers (one for each day of the show) and free subscriptions to M&IT magazine and M&IT-e, our weekly e-newsletter. REgiSTER OnlinE: Click on Show Info, then select Register!
Cancellation: Passes are non-refundable, but may be transferred. To transfer your pass, please contact our registration company at iw@microspec.com or by phone at 1-888-780-9825. Passes may not be shared.
Customize your show experience
Pre-book aPPointments!
Dont miss the opportunity to connect with the Exhibitors you want. Book an appointment with them before the show. Upon registering you will receive a custom link to begin booking appointments for the show. Dont worry if appointments arent your style, you can still walk the show if you prefer. Try our appointment tool for your chance to win a $250 Holt Renfrew gift card. Details can be found online.
Find more on the web

Up-to-the-minute exhibitors list Great rates on hotel and travel Interactive Zone details you wont want to miss them! Interactive Stage Highlights Follow us for news and updates to stay connected: Follow us on Twitter @incentive_works #iw11
Questions about attending?
Contact Jacqueline Vistorino, Event Manager at 416-442-5600 x3213 or JVistorino@meetingscanada.com

47
EDUCATION SCHEDULE
INCENTIVEwOrkS EDUCATION SCHEDULE

TUESDAy, AUgUST 23
8:30 AM Social Media: Ready, Set, Engage!
Kevin Durkee
Using Mobile Apps Before and For Your Event

Joseph Lo
9:30 AM
25 Ways to Save BIG!

Marsha Jones
30 Days and Counting

Helen Van Dongen and Anita Kuhn
Leadership in the Changing World of the Meeting Professional, Part 1

Terri Breining
Collaboration Nation: Creating Interactive and Engaging Events that Speak to Every Generation
Seth Mattison
The Art of Spin

Ken Wong
10:30 AM
Keynote
Disciplined Dreaming
Josh Linkner
11:30 AM
wEDNESDAy, AUgUST 24
8:45 AM Events in a Business Context

Les Selby
9:30 AM
Crisis Plan Must-haves

Tyra Hilliard

Terri Breining
10:30 AM
Keynote
FL!P: Creative Strategies for Turning Challenge into Opportunity
VISIT TO rEgISTEr TODAy!
11:30 AM
Peter Sheahan
48
kEyNOTES
kEyNOTE SPEAkErS
Tuesday, August 23, 2011 10:30 AM 11:30 AM, John w.H. Bassett Theatre
Disciplined Dreaming: A Five-Step System for Business Creativity

Presented by Josh Linkner
Competitive advantage in the marketplace used to be defended with complex supply chains, high cost of entry and technological advances. Now, your business can be supplanted overnight by someone with a broadband connection and an idea. How are you re-tooling your organization for creativity? In this interactive talk, Josh shows you how to jump-start your creativity for business advantage. Come prepared to learn specific techniques to protect yourself from the competition, create new products, and expand market share. ABOUT JOSH As the founder and CEO of ePrize, Josh Linkner has led a revolution by dislodging the old guard and dominating the industry through disruptive innovation and creativity. ePrize, an award-winning technology firm, has produced over 5,000 industry-leading interactive promotions across 36 countries, for 74 of the Top 100 brands including Coca-Cola, Procter & Gamble and Microsoft. A highly sought-after keynote speaker and author, Linkners second book, Disciplined Dreaming: A Proven System for Breakthrough Creativity, offers a five-step process that will transform your organizationor your careerinto a non-stop creativity juggernaut.
Wednesday, August 24, 2011 10:30 AM 11:30 AM, John w.H. Bassett Theatre
FL!P: Creative Strategies for Turning Challenge into Opportunity

Presented by Peter Sheahan
Change can be a good thing. Learn to embrace it. Break free from patterns of thinking that made you successful in the past, but could undermine your success in the future. Re-think what makes you competitive and improve your margins by driving non-sexy innovation and finding new and better ways to do what you do. Turn chaos into opportunity by leading the market in response to customer expectations and new technology. Be inspired to take the intelligent risks required to innovate and drive change! For a sneak peek, see page 18. ABOUT PETEr Peter Sheahan has spent a decade teaching businesses how to flip their thinking and find opportunity where others cannot. He believes that the real money gets made in the cracks, and that the opportunity for mind-blowing success is all around us. Peter has been honoured as Young Entrepreneur of the Year, in Australia, and was awarded the National Speakers Association Keynote Speaker of the Year, in 2006. He is the author of numerous books, including, Fl!p and Generation Y: Thriving and Surviving With Generation Y at Work. Peters success is driven by his ability to identify areas of untapped potential within organizations, develop the unique thought processes needed to profit from them, and then catalyze the key individuals to take the risks required to make it a reality.
49
SESSION DESCrIPTIONS
INCENTIVEwOrkS EDUCATION
Tuesday, August 23, 2011

8:30 AM 9:15 AM 9:30 AM 10:15 AM 9:30 AM 10:15 AM
Social Media: Ready, Set, Engage!

Presented by: Kevin Durkee Target audience: Planners with mid-level knowledge of social media Social media has changed the game. Now, lets make sure youre in it. Attend this session and learn how to harness the power of tweets, check-ins and links to engage audiences before, during and after events. Expect case studies, tips and tricks and dos and donts from Canadas leading engagement firm. Kevin Durkee is strategic consultant at Diamond Integrated Marketing and recently executive vice-president at The Jetstar Group. He led the client services team at Jetstar, prior to its merger with Diamond Integrated Marketing, with such clients as PepsiCo, NFL Canada and Sennheiser. Diamond Integrated Marketing specializes in creating innovative marketing programmes that engage consumers with authentic brand experiences they want to share socially and with their communities.
25 Ways to Save BIG!

Presented by: Marsha Jones, CMP, CMM Target audience: PlannersJunior and Intermediate Level The meetings industry is showing signs of a strong recovery and business is starting to return to pre-recession levels. Hotels and suppliers have increased rates and prices. But planners budgets are slower to return to normal levels. In this 45-min session, youll learn how to save money with practical tips and advice that will help you meet in the middle! Marsha Jones, CMP, CMM, is the founder of MCC Planners Inc., a meeting, special events and destination management firm from 1988 to 2008. She sold the company after 20 successful years to offer services in site selection, consulting and training through her business, The Spot Inc. She was recently appointed director of sales and marketing for Luxury Coach. Marsha has held many key leadership positions for MPI, Site Canada, CHMSE and Tourism Toronto. She has also received honours as MPI Toronto Chapter Supplier (1990), Planner (1998), Volunteer of the Year (2002) and the Inaugural M&IT Hall of Fame Award for Industry Volunteer 2009. She is a past nominee for the MPI Marion N. Kershner Memorial Chapter Leader Award and has been featured in The Financial Post and CBCs Venture.
30 Days and Counting

Presented by: Helen Van Dongen, CMP, CMM and Anita Kuhn, CMP Target audience: Planners who want sanity Lead times keep shrinking and planners are asked to deliver events in less and less time. So how do you plan a successful event in a hurry? And how do you get the right partners on board, on such short notice? Attend this session and discover what you need to prepare before approaching a hotel when youre under the gunand learn what factors determine whether the hotel will accept your business. Walk away with concrete time-saving ideas and a template to help ensure speedy response times from your partners when you need it most. Helen Van Dongen, CMP, CMM, recently served as director & head, global conference planning for RBC Capital Markets. She led a team responsible for more than 200 events each year. She has 20 years experience in planning and delivering high-level meetings. Helen has served as Chair of the MPI Foundation Canada Board of Trustees. She has taught the CMP Exam Review at MPIs international conferences, has facilitated for PCMAs Canada East Chapter, and continues to be a sought-after presenter and panelist at industry events. Anita Kuhn, CMP, serves as director, Marriott Canadian sales office. Her team works with 16 hotels across the country, creating win-win solutions for their clients and stakeholder hotels. Anita earned her CMP in Vancouver while working at the Vancouver Marriott Pinnacle, and continues to be committed to the growth of strong relationships with external and internal clients alike. Anita has been a member of MPI since 2000, and has served on a number of MPI and IMPAC industry panels.
Using Mobile Apps Before and For Your Event

Presented by: Joseph Lo Target audience: Planners who are new to mobile apps Smartphones can make a planners life easier, especially with the wide array of mobile applications available. Attend this session and learn how mobile apps can save you time and headaches before your event and learn how to take your event programme mobile and create an app for your delegates. For a sneak peek, see page 20. Joseph Lo is the founder of Encore Web Studios, a company specializing in websites and custom online registration systems for the meeting planning industry. He is also the co-founder of FormTools.org and MeetingApps.com, the first directory for apps specific to the meetings industry.
50
Tuesday, August 23, 2011

8:30 AM 10:15 AM 8:30 AM 10:15 AM 8:30 AM 10:15 AM
Collaboration Nation: Creating Interactive and Engaging Events that Speak to Every Generation
Presented by: Seth Mattison Target audience: PlannersAll levels In todays meeting environment, interactive is key. Participants are no longer content to sit back and learn, but want to be an active part of the process. But what does that mean to different generations showing up at your events? This presentation explores how meeting planners can create events that speak to everyone from the formal traditionalist CEO down to the fickle Millennial intern. How can planners create more collaborative meetings by incorporating a variety of strategies from new room layouts to interactive technology? Join Millennial Seth Mattison as he helps you put this force to work while executing your next meeting. Seth Mattison is a generation expert and speaker. Part of BridgeWorks multi-generational team of experts and speakers, Seth was recently a key contributor and served as the voice of the Millennials for the recently released book The M-Factor: How the Millennial Generation Is Rocking the Workplace. He has conducted numerous one-on-one interviews with both Millennials and top executives to discover firsthand the ways in which his generation is shaking up todays business world. Seths keynote speeches and workshops offer valuable insights and actionable solutions that Traditionalists, Boomers, Gen Xers and Millennials can use to bridge generational gaps, become more productive, and achieve organizational success.
The Art of Spin

Presented by: Ken Wong Target audience: PlannersIntermediate and Senior Level The art of salesmanship is being able to present your products or services in their most favourable light. Surprisingly, this is not always the same as presenting your products strengths. In this session, Ken discusses the alternative ways for presenting any idea to clients and how to decide which one is right for you. Ken Wong is an award-winning professor at the Queens School of Business and one of Canadas most frequently cited marketing authorities. He is the 2006 inductee into the Canadian Marketing Hall of Legends and a partner in Level 5 Strategic Brand Consulting, which was named on Profit Magazines list of 100 fast-growing firms. One of IncentiveWorks most popular speakers, Ken is an expert in marketing and business strategy and is a columnist for Meetings & Incentive Travel, Marketing and The Globe & Mail.

Presented by: Terri Breining, CMP, CMM Target audience: Senior planners with 10-plus years of experience Calling all experienced planners! Want to become a more effective leader and create environments that are successful, profitable and enjoyable for all involved? Attend this highly interactive TWO-DAY workshop and learn the secrets to leadership success. By the end of Day 2, youll know how to identify blocks to effective leadership and how to handle them, how to determine who can increase your influence, how to enhance your own success by preparing and enabling those around you, and how to thrive as a leader in your business and your community. For a sneak peek, see page 23. This session is open to planners with 10plus years of experience only. NOTE: This two-day workshop begins with Part 1 on Tuesday, Aug. 23, and continues with Part 2 on Wednesday, Aug. 24. Please ensure youre able to attend both sessions. Terri Breining, CMP, CMM, is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. Shes been planning meetings around the globe since 1976. Prior to forming the Breining Group, Terri served as the founder and president of Concepts Worldwide, a meeting management firm headquartered in San Diego County for more than two decades. Terri has served as adjunct faculty for meeting planning programmes for universities throughout Southern California for over 20 years. She is a sought-after speaker, and co-author of Return on Investment in Meetings and Events. She served MPI as the Chairwoman of the International Board of Directors in 2003-2004. Most recently, she was inducted into the Convention Industry Councils Hall of Leaders for 2010.
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Wednesday, August 24, 2011

8:45 AM 10:15 AM
8:45 AM 10:15 AM
8:45 AM 10:15 AM
Crisis Plan Must-Haves

Presented by: Tyra Hilliard, Esq, CMP Target audience: PlannersAll levels Regardless of the size or complexity of your event, you need a crisis plan. Attend this session and learn what you can and should be doing to be crisis-ready for any type of event. Youll learn what every crisis plan needs, as well as what needs to be done before, during, and after every event. Leave this session with a crisis-planning framework and next steps to put your plan in place. Tyra Hilliard, Esq., CMP, is an attorney, consultant, and educator providing legal counsel and services to meeting and event professionals. Tyra is one of very few practicing attorneys who also holds the Certified Meeting Professional (CMP) designation. As a professor at the University of Nevada, Las Vegas and The George Washington University, Tyra has taught graduate and undergraduate courses in meeting and event management in class, as well as online. Early in her career, Tyra worked in the meetings industry as a meeting planner, a catering manager, and an association executive. Her industry experience gives her a unique perspective on the legal and business aspects of meeting and event management.
Events in a Business Context

Presented by: Les Selby Target audience: PlannersIntermediate and Senior Level Businesses host events because they are a leading means of engaging clients, partners and employees in a memorable way. But events compete for attention and financial resources against a host of other marketing activities. This session will look at how events can be presented in a context that is meaningful to those who make financial and policy decisions and how you can prove the business value of this form of experiential marketing. Les Selby, CMP, CMM, has more than 20 years experience as a corporate, independent and third-party event manager. For seven years, he sat on the board of directors for the MPI Toronto Chapter. Currently, he supports a team of event managers and transportation coordinators as manager, strategic delivery at Carlson Marketing and sits on the event management advisory board at Fleming College. Les is a regular contributor to M&ITs website MeetingsCanada.com, and his blog, Industry Insider, provides a jumping off point for his IncentiveWorks session.

Presented by: Terri Breining, CMP, CMM Target audience: Senior planners with 10-plus years of experience Calling all experienced planners! Want to become a more effective leader and create environments that are successful, profitable and enjoyable for all involved? Attend this highly interactive TWO-DAY workshop and learn the secrets to leadership success. By the end of Day 2, youll know how to identify blocks to effective leadership and how to handle them, how to determine who can increase your influence, how to enhance your own success by preparing and enabling those around you, and how to thrive as a leader in your business and your community. For a sneak peek, see page 23. This session is open to planners with 10plus years of experience only. NOTE: This two-day workshop begins with Part 1 on Tuesday, Aug. 23, and continues with Part 2 on Wednesday, Aug. 24. Please ensure youre able to attend both sessions.
Collect CE credits!
Our in-depth education workshops meet the Convention Industry Councils (CIC) time requirements for continuing education sessions and may qualify towards your certification/recertification. To qualify:
1. 2. 3. 4. Register and attend any of our IncentiveWorks Education Workshops Keep your registration receipt Keep the session descriptions printed in the IncentiveWorks showguide Fill out the CMP Recertification Continuing Education form, downloadable from conventionindustry.org 5. Match the session to an area in the CIC Blueprint 6. Submit by the Oct. 14, 2011 deadline for recertification For more information, visit the CICs website.
Terri Breining, CMP, CMM, is a principal with Breining Group LLC, whose focus is facilitating, training and consulting in the meeting industry. Shes been planning meetings around the globe since 1976. Prior to forming the Breining Group, Terri served as the founder and president of Concepts Worldwide, a meeting management firm headquartered in San Diego County for more than two decades. Terri has served as adjunct faculty for meeting planning programmes for universities throughout Southern California for over 20 years. She is a sought-after speaker, and co-author of Return on Investment in Meetings and Events. She served MPI as the Chairwoman of the International Board of Directors in 2003-2004. Most recently, she was inducted into the Convention Industry Councils Hall of Leaders for 2010.
52
Attendee Survival Kit

Trade shows and conventions combine education and networking. Planning your schedule, and preparing your show kit, will enable you to take advantage of everything that is offered. written by Gabrielle Spanton
show-Day Dos
Lets face it; weve all attended trade shows and conferences without proper preparation. Weve wandered down the aisles in a daze, carrying heavy bags filled with brochures and swag, and when we sort through the contents back at the office, wonder why we collected half of the stuff. Sound familiar? To optimize these opportunities, you need to approach tradeshow or conference attendance with the same due diligence that goes into planning a meeting or event. Begin the day on a positive note. Get a full nights sleep, eat a healthy breakfast and arrive early. come prepared: Carry a lightweight bag/knapsack, notebook, pen and flash drive. wear business-casual attire (remember, youre representing your brand among industry peers). wear comfortable shoes and always keep a second, lightweight pair of shoes in your bag. Display your name badge. carry bottled water, protein bar or fruit, band aids (in case you dont wear comfortable shoes), hand sanitizer, mints and business cards. ensure your business cards are easily accessible in a pocket or in the back of your name-badge holder. have your pDa charged and on vibrate. attend all scheduled appointments on time. carry the show agenda and floorplan with you, along with a list of your scheduled appointments, as well as the suppliers you want to meet. Be sure to check them off as you go. have suppliers send materials to your office. accept gifts (swag) from suppliers whose products you currently use or intend to use in the future. Take a break to sit, recharge, review your schedule. networkintroduce yourself to three new people. complete the show survey and after the show, always remember to send out thank-you notes.
Gabrielle Spanton
Tips for success

register as early as possible, to receive your credentials in advance. By doing this, youll be able to avoid lengthy lines on show days, and gain access to plenty of additional information thats typically only available to registered attendees.
pre-show planning
study the layout of the trade-show/conference floor and make note of the location of the key suppliers you want to meet, in order to maximize the effectiveness of your time at the show. Book appointments with suppliers in advance. leave room in your agenda to meet at least two new suppliers or demo two new products. use social media to advertise your attendance at the show, to create networking opportunities. Dont over-book yourself or run from one event to another. Suppliers are significantly invested in the show, so remember to be professional and respect their time as subject-matter experts. Take advantage of the educational opportunities offered (even if you think you know it all, there is always something new to learn). plan the time and location of all your lunch and coffee breaks well in advance. plan on consuming low-carb snacks and meals, to avoid feeling sluggish and maintain your energy. only rsVp to the events you will attend, should you be invited to attend supplier events around the show. Limit yourself to two per night and make sure to always pre-plan your ride home. Monitor your consumption of alcoholic beverages. Know your limit and always stay within it.
show-day donts
Take your laptop Schedule back-to-back appointments Miss pre-arranged meetings Talk on your cell phone in an open location or when meeting with a supplier Interrupt suppliers when theyre meeting with another attendee Accept swag or gifts from exhibitors if you do not intend to use their product or service
Guest columnist Gabrielle Spanton is director, business development, at Carlson Wagonlit Travel Meetings & Events, in Mississauga, Ont. E-mail: gspanton@carlsonwagonlit.com
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lIst of rs eXhIBIto

offIcIal IncentIveWorks 2011 shoWguIDe

your most ProductivE timE out of thE officE.

Meeting planners (corporate, government,

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