Cameron Stewart

Information and Knowledge Management Student cameronstewart1@gmail.com

Summary
Blend of corporate and small business marketing experience, returning to full time study in 2010. My thinking is compliant to at least be thinking "web". My latest performance review contained "Cameron is one of those quiet people that just gets in there and gets the job done. No fuss."

Specialties
Excellent communication skills, a strong customer service focus, outstanding sales management skills, good PC proficiency, ability to handle high pressure situations unsupervised.

Experience
Customer Service Representative at Commonwealth Bank of Australia April 2005 - Present (6 years) B2C retail role. Duties including: * Introducing customers to transaction, risk and wealth management solutions, including lending and investment solutions. * Pro actively selling products and services. * Generating and converting referrals to appropriate specialists and other internal businesses as necessary. * Growing the bank's business by meeting individual and team service, sales, balance growth and referral targets. * Working with personal and business customers to deliver a differentiated service experience in all interactions and maintaining a quality approach to all sales, service, operational and risk management processes. * Maintaining effective relationships with customers and continually assessing growth opportunities and referrals to internal specialists. * Developing a deep understanding of customer financial needs, objectives and risk appetite to offer innovative financial solutions. * Mentoring new staff members. * Participation in the development of the banks social marketing strategy and online customer service business models. Business Development / Marketing at Managed Content Webs January 2004 - November 2007 (3 years 11 months) As a member of the Managed Content Webs team, I was responsible for maintaining the existing client base and aiding the team with enhancements and development of a new online sales

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experience. Key Job Responsibilities: * Assist in the strategic planning, development and creation of online investments sales activities designed to attract prospects and cross-sell to existing customers * Work with usability and technical teams to design and/or enhance online efforts to meet sales/revenue goals * Provide project management and marketing leadership for maintenance and development projects * Collaborate in the development of business requirement documents, strategy briefs, research projects and competitive assessments that are designed to help understand and meet prospect needs and maximise sales 1 recommendation available upon request Distributor Marketing Analyst at BP May 2001 - January 2004 (2 years 9 months) B2B customer service role providing support and assistance to the distributor network (25 individual distributors across Australia). Duties included: * Preparation and execution of legal agreements and other legal documents, continual maintenance of fees and remuneration. * Monitoring and reporting on incentive scheme volumes and resultant issue management. * Maintain and update sales to the United Nation in East Timor of BP lubricants and fuels including updating of pricing schedules, liaison with systems experts to solve internal processing issues, assistance in the co-ordination of weekly dispatch of product exporting to East Timor, and timely reporting of performance. * Preparation and processing of Capital Expenditure proposals for expenditure on distributor-supplied retail sites. * Assist and co-ordinate the re-imaging (re-branding) expenditure for Distributor Supplied Retail sites including monitoring of their progress and maintenance of the central cost database. * Coordinating Distributor newsletter and marketing programmes. Emergency Response Project Manager at BP May 2000 - May 2001 (1 year 1 month) Australasia based project across 13 Business Units designed to consolidate 50+ independent systems into a single emergency response system. Accountable for: * Facilitation of conceptual design process and development of the business intent which will result in the production of the high level Solution Design and Business Case. * Working with the Partner Advised business areas to devise project strategies and business

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solutions for achieving success in crisis. * Providing specialist input into high level business assessment process and assessing business change requests. Key result areas included: Change Initiation: * Work with business units to ensure a full understanding of their requirements and ensuring solutions are focussed on Groups strategy. * Identifying and reviewing initiatives that positively impacted efficiency of processes and systems. * Assessing request for change to ensure that business benefits are sound particularly from an efficiency improvement, compliance and financial perspective. Analysis & Design: * Leading the completion of the Enterprise Change Process. * Manage engagement of appropriate participants in the design process thus mitigating non compliance to the new system and business design principles. Reviewing: * Reviewing business process and systems for initiatives that will improve efficiency of processes and systems, response readiness and profitability. Written Documentation: * Developing accurate process documentation, design/solution models, business intent, business case and project documentation. Design Handover & Support: * Ensure appropriate handover of the solution design and facilitate the handover of the business solution to the project execution team and provide ongoing consultancy support. Retail Project Coordinator at BP February 1999 - April 2000 (1 year 3 months) Various project roles * Redevelopment of company intranet, project scoping, agency selection, content migration. * Delivering classroom and on the job training "Web Literacy" with the aim of educating work collectors operating according to procedures, policies and principles. * Business analysis and financial modelling of Retail Franchise fee models. * Development of "Web Literacy" syllabus. * Collating data & research for BP's first Triple Bottom Line report. Assistant Retail Products Manager (Fuels, Workshops & LPG) at BP

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January 1998 - January 1999 (1 year 1 month) * Research and development of product marketing plans for period 1998-2003. * Presenting product marketing plans to senior management. * Designing concepts and creative for national sales promotions, liaising with agencies. * Enhancing existing promotion profitability reporting. * Development of compliance with retail site safe handling LPG regulation changes. President - BP Better Presenters at Toastmasters International May 1998 - December 1998 (8 months) Club Officer Duties included: * Leading the club and promoting excellence. * Presiding over club meetings and agenda preparation. * Chairing Executive Committee and conducting Club business. * Attending District training sessions. * Preparing and submitting semiannual reports to Toastmasters International. * Coaching other executives.

Education
RMIT University Business, Marketing, 1996 - 1999 Activities and Societies: RMIT Marketing Society. RMIT University Business, Information and Knowledge Management, 2010 Activities and Societies: Member of Staff Student Representative Committee. Completed LEAD student representative training.

Honors and Awards

Golden Key National Honours Society (1996) RMIT "Celebration of Achievement" Industry Award (1999)

Interests
Health and Fitness, Social Media.

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Cameron Stewart
Information and Knowledge Management Student cameronstewart1@gmail.com

1 person has recommended Cameron

"Cameron's understanding of marketing and website make's him an exceptional person to chat with if you plan to grow your business." Wes Towers, Owner, Omnific Design, was a consultant or contractor to Cameron at Managed Content Webs

Contact Cameron on LinkedIn

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