INTERNSHIP REPORT WITH HELPAGE INDIA

By: Rohan Chaturvedi PRN-010020621204

ACKNOWLEDGEMENT

I would like to thank Ms. Rojibala and Dr. Bobby for showing confidence in me and giving me the place in helpline. It helped me a lot to learn the working of a NGO and gave me the experience that will help me throughout my life. I would like to specially thank Mrs. Geetika Sengupta, Senior Executive Helpline for providing me immense support and guidance throughout my internship period. Without her support this report has not seen the present day.

Name of the NGO: HelpAge India Name of the contact person: Geetika Sengupta, Senior Executive Helpline Phone number: 01142030400, 09958582272 Email Address: geetika.sengupta@helpage.org Address: C-14 Qutub Institutional Area, New Delh-110016

HELPAGE INDIA
HelpAge India is secular, not-for-profit organization registered under the Societies' Registration Act of 1860. It was set up in 1978, and since then has been raising resources to protect the rights of India's elderly and provide relief to them through various interventions. It voice the needs of India's 90 million (current estimate) "grey" population, and directly impact the lives of lakhs of elders through its services every year. It advocate with national & local government to bring about policy that is beneficial to the elderly. It makes society aware of the concerns of the aged and promotes better understanding of ageing issues. It helps the elderly become aware of their own rights so that they get their due and are able to play an active role in society.

HISTORY
Turning back the pages
The origins of HelpAge India go back to the late 1960s when the then speaker of the Lok Sabha visited his counterpart in the House of Commons (UK), who was also honorary secretary of an organisation called Help the Aged. He came back with a vision of setting up something similar in India. But it took 7 years for this vision to take shape. In March 1974, when Mr. Jackson Cole, founder of HelpAge International visited India, an intrepid philanthropist named Samson Daniel approached him for financial help to set up a member organisation in Delhi. A far-sighted man, Mr. Cole instead offered to train him to raise funds. After a three month training course in London, Mr. Daniel and his wife returned to India and organised a sponsored walk with schoolchildren in Delhi. It was so successful that in 1975 HelpAge International recruited more staff to cover Bombay, Madras and Calcutta.

HelpAge India was on its way.

In April 1978, HelpAge India was registered in Delhi. Within three months it became autonomous as financial support ceased from UK. Soon after, in July, the Society was awarded Certificates of Exemption under Sections 12A and 80G of the Income Tax Act, 1961, thus indicating general confidence in the Societys affairs.

The Torch bearer for the Cause

It is difficult to talk about HelpAge India, without the mention of the Mr. M.M. Sabharwal, OBE, and now Padma Shri holder, who has been a virtual backbone to the organization and still holds that in good stead. He joined HelpAge India in 1981, as a member of the Governing body, after a very successful career in the corporate world. HelpAge was then in its infancy and he was elected as President in 1985, then in 1998 he stepped down from his role to be re-elected again in 2003. Mr. Sabharwal initiated the setting up of the MMU programme and eye camps for the elderly for the first time. His commitment to the cause made HelpAge achieve the status of Premier Charity. He has also been closely associated with the formulation of National Policy of Older Persons. Today, as President (Emeritus) Mr. Sabharwal at 85 plus, is an inspiration for all.

GOVERNING BODY

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Mr. Amal Ganguli (President) Mr. P. C. Sen (Vice President) Mrs. Shanta Chatterji (Treasurer) Mr. K. S. B. Sanyal Mr. P. L. Roy Mr. J.C. Luther Mrs. Justice (Retd.) Leila Seth Mr. T. S. Murthy Mr. Mark Gorman Mr. Arun Seth Mr. Mathew Cherian (Chief Executive)

MISSION
To work for the cause and care of disadvantaged older persons and to improve their quality of life.

The way forward

HelpAge is integrating its programmes and services, and consciously moving from welfare towards development and long term sustainability for seniors. It is working closely with Senior Citizen Associations and encouraging seniors to speak up for their own rights. In its continuing fight against poverty, isolation and neglect of elders in our society, it has made significant strides. The aim is to help elders rebuild their own lives and take charge of their own future, restoring within them a sense of self worth & confidence. Advocacy is one of the strongest tools for impact and change; it is gaining impetus with sensitization of school principals, urging them to include Value Education on Age Care in school curriculums. In order to create a secure financial net for elders HelpAge is also pushing forth Reverse Mortgage for seniors. To deal with the rising crime against elders, an awareness campaign was launched sensitizing decision makers to take action. In many cities our Elder Helplines (1253) have been working to address the loneliness and neglect of elders. The plan is to taking Age Care too many new locations. Physiotherapy Centres have been set up in Shimla, Dehradun, Kolkata and many other locations. The scope of medical care has expanded tremendously moving from basic health care to other specific areas of age care.

AFILIATION
HelpAge India is one of the founding members of HelpAge International, a high profile body having 51 member countries representing the cause of the elderly at the United Nations. It has received a special testimonial from the United Nations for "Dedicated service in support of the United Nations Programme on Ageing". HelpAge India is also a full member of the International Federation on Ageing. Over the years HelpAge has been voicing it concerns on various ageing issues with the aim to influence policy makers and bring about policy changes at the top level in the Government. Therefore each issue raised requires extensive research to support it and bring about recommendations for implementation at the policy level to help further development. Ageing is a global phenomenon and recognized so by the United Nations. In 2002, delegates of various governments, institutions and charities across the world came together at the United Nations "Second World Assembly on Ageing in Madrid" in Spain, to revise the 1982 Vienna Plan on Ageing which had established a global long-term strategy for the aging population. The outcome led to the formulation of the document "The Madrid International Plan of Action on Ageing" (MIPAA) which commits Governments to integrate the rights and needs of older persons into national, as well as international, economic and social development policies. HelpAge India has been involved therefore in international studies on Social Security, Health, and Enabling Environment among others. HelpAge has also been publishing Research Journals for the last 15 years which showcase research and recommendations of various Experts in the field of Ageing.

ACTIVITIES OF HELPLAGE INDIA

RIGHTS
Upholding the Rights of the Aged
HelpAge India is the leading advocate for Older People's rights. It speak up for India's 90 million (current estimate) grey population to help them live with dignity, independence & selffulfillment. HelpAge's Chief Executive represents the organisation on the National Planning Commission. It has been providing various inputs during formal/ informal discussions to India's 11th Five Year Plan Document. It has actively participated in discussions for formulating the Union Ministry recommendations on the Plan document to the National Planning Commission. HelpAge is also a member of the National Council of Older Persons. HelpAge role was that of an enabler between two groups of people.
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Development organisations and individuals working at grassroots-level with marginalized Elders, their families and communities, People like us, coming together from all walks of life who believe in the rights of the aged

Why do the Aged need Help? There are 90 million (current estimate) older people in India
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HelpAge advocate with national & local government to bring about policy that is beneficial to the elderly. It makes society aware of issues concerning the aged and promotes better understanding of them. It helps the elderly be aware of their rights and provide access to them.

School Value Education

We all are affected by what we learn at a young age. HelpAges Value Education on Age Care programmes main focus is to sensitize school children on ageing issues early in life, so they treat their elderly with love and care and understand their issues in depth. HelpAges association with schools has been since its very birth. Never wavering in their commitment to the cause, schools have always shown keen interest in fulfilling their responsibility towards society. They are now being mobilized in a big scale to support this initiative of HelpAge. The HelpAge team is meeting up with educationists, school principals and policy makers nationwide, urging them to include Value Education on Age care in school curriculums. Value Education seminars have been held nationwide in Uttar Pradesh, Andhra Pradesh, Madhya Pradesh, Bihar, Rajasthan, Maharashtra, West Bengal, Gujarat, Chandigarh, Tamil Nadu, Karnataka, Kerala and Chhattisgarh. The response has been extremely positive and the initiative has already started creating ripples

Elder Abuse
In a country like India where familial relationships are held in high regard, crime & abuse against the elderly is rarely talked about. But more & more elderly like are finding the courage to come out in the open and highlight what is an extremely closeted and complex phenomenon: Elder Abuse. Each year HelpAge focuses on the issue and has driven home the importance of safety and security of our elders. This year to raise awareness about the issue HelpAge launched into a mega drive nationwide to raise its voice against this heinous crime on World Elder Abuse Awareness Day (June 15, 2009), garnering support for the cause, raising awareness about the issue through rallies, signature campaigns, and interactive discussions between senior citizens, policy makers, decision makers, police and media representatives. The day was marked in Delhi, Tamil Nadu, Andhra Pradesh, Karnataka, West Bengal, Goa, Maharashtra, Madhya Pradesh, Gujarat and Haryana. In the national capital an interactive discussion was held with the senior citizens of Delhi. Dr. Kiran Bedi, first and highest ranking woman officer of the IPS, was the chief guest at the event. She signed in her support along with Dr. Shyamlha Pappu, Sr. Advocate of the Supreme Court & Member of Law Commission of India and Mr. M.M. Sabharwal, President Emeritus, HelpAge India. They all wore badges which said Say No to Elder Abuse

as part of HelpAge Indias silent advocacy. Giving the police perspective was Additional DCP (General Administration) Mr. S. K. Sinha. The event aimed at creating awareness and urge police and community to take action to make the city safer for senior citizens and to encourage senior citizens to empower themselves against their own vulnerability. Dr. Kiran Bedi, in her address, stressed the need to make an effective Action Core group involving senior citizens, HelpAge India and younger members of the society, so one could keep a tab on the implementation of promises made by policy & decision makers. Pre-event research done by the organization brought out the startling fact that the crime against elders in Delhi is more than double than that in Bangalore and four times more in Mumbai. Of the total cases of crime against senior citizens registered in Delhi, the highest form of crim was e hurting a senior (42.2%) followed closely murder (35.5%) and then robbery (13.3%). The outcome of the drive was tremendous in the national capital and within a weeks time Mr. Y.S. Dadwal, Delhi Police Commissioner, announced a Security Drive for the Senior Citizens of Delhi.

Crimes against Elders

13.3%

HURTING 42.2%

CLOSLY MURDER
ROBBERY

35.5%

HelpAge role was that of an enabler between two groups of people.

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A comprehensive security audit for senior citizens homes. An inspector in each of the 130 stations in the city to be put in charge of this drive who will be the nodal officer who will prepare the audit report and inform the district DCPs. All police stations have been instructed to ensure that seniors are not harassed by property dealers and land sharks. The police will help senior citizens to install basic security equipment like door chains, magic eye, safety locks, iron grills etc. by licensing with the contractors for the equipment. A major focus will be on servant verification with the aim to verify 80% of domestic help by end of drive.

Reverse Mortgage
Reverse Mortgage is to a large extent a solution for those senior citizens who do not have a substantial source of liquid assets to depend on. Through Reverse Mortgage, their homes can be virtually transformed into a steady source of cash flow, till the time of their death, giving them the financial independence to live a comfortable life with dignity. To tackle the growing financial insecurity faced by many senior citizens post retirement, HelpAge India and National Housing Bank (a housing finance regulator) joined hands with the hope to provide a solution for them through Reverse Mortgage, as per which the payment stream is reversed, as compared to conventional mortgage. The lending institution makes periodic payments to the senior citizen or borrower against their property, thereby securing their financial situation during their lifetime. Counseling Centres have been opened in Delhi, Hyderabad, Kolkata & Chandigarh with staff especially trained to provide details about the scheme. The maximum period for a Reverse Mortgage loan is 15 years. On the death of the senior citizen/s availing Reverse Mortgage or on permanent vacating of the residential property, the loan is repaid with the interest accumulated, by selling off the property or alternatively their heirs can repay the loan. The loan will be extended by primary lending institutions like scheduled Banks, Housing Finance Companies registered with NHB. The amount of loan will depend on the market values of the residential propriety of the senior, age and prevalent interest rate.

Reverse Mortgage offers a ray of hope to senior citizens during the second innings of their life.

Senior Citizens Associations (SCAs)

Senior Citizens Associations (SCAs) can be defined as a community-based group of senior citizens working together to improve the condition of older people and the community they live in. Senior Citizens Associations are an enormous resource group which can immensely benefit society. HelpAge India recognizes the potential of the Senior Citizens and is involving them in various activities. A number of seminars have been organized by HelpAge in conjunction with Senior Citizens Associations across the country on the National Policy on Older Persons and Maintenance & Welfare of the Parents and Senior Citizens Act, 2007, for better advocacy of the rights and entitlements of senior citizens. As a result of the seminars, the Government in various states has initiated action for speedy formulation / implementation of State Policies on Older Persons and implementations of Maintenance & Welfare of the Parents and Senior Citizens Act, 2007. HelpAge India is also organizing health camps in different parts of the country in association with Senior Citizens Associations. It is in the process of preparing a data of Senior Citizens Associations in the country with the objective of uniting them to mainstream the ageing issues. In Delhi HelpAge India over last two years of facilitation has formed a common platform for majority of SCAs of Delhi called Confederation of Senior Citizens Associations of Delhi in December 2009 and it was registered on 17 th March 2010. It has since organized the elders of Delhi with all the numerous SCAs with HelpAge India facilitation various campaigns e.g. Healthy Heart Campaign with ARTIEMS hospital bring top cardiologists and doctors to provided free Heart checkups i.e. blood tests, sugar test, height weight, ECG and Echo tests along with free consultation with Dr. Jhingan and Dr. Dahl Delhis topmost cardiologists. This was a very popular campaign among SCAs and then on 15 th June10 i.e. World Elder Abuse Awareness Day (WEAAD) the Confederation with HelpAge India facilitation organized a Candle Light Prayer of a representative sample of SCAs from all directions of Delhi of 250 to 300 elders who did a Candle Light Prayer at Jantar Mantar on the evening of 15 th June10 from 6.00pm to 6.30 pm. It was widely picked up in the audio -visual and print media. The issue of elder abuse was highlighted in Star News, Delhi Aaj Tak, Hindu and HT. Therefore HelpAge India has taken up working with SCAs and is slowly highlighting the issues of elderly to government and society. Apart from this the Confederation has taken several initiatives and met CM of Delhi, Mrs. Shelia Dixit and presented them the Charter of Demands which was drafted in the course of several meetings HelpAge India had organized through 2009 and 2010. So for the first time in Delhi there is a big common platform for SCAs in Delhi and it has been making efforts to reach its message to government and society.

There are several models of Senior Citizens Associations:

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SCAs in Cambodia (Battambang and Banteay Meanchey), China (Shaanxi, Sichuan and Hunan), India (Rajasthan), Lao PDR, Thailand and Vietnam, have been organized around community development and health activities. SCAs in Bangladesh (Cox's Bazar), India (Gujarat, Tamil Nadu and Kerala), Indonesia (Banda Aceh) and Sri Lanka have been organized in such a way that community-led postemergency reconstruction activities can be implemented. In China, Vietnam, Sri Lanka, there are officially promoted SCAs that can rapidly increase their capacity for self-management and implementation of community development activities.

SCAs are effective mechanisms through which older people can prepare for and respond to disasters within their communities. Senior Citizens through their experience and familiarity with their communities are well placed to identify the needs and vulnerabilities of their families and neighbors, including the most vulnerable older people, as part of disaster preparedness planning. Participation in SCAs has contributed to increased confidence amongst older people, particularly older women. Involving older people in the planning processes will result in the inclusion of older people in emergency responses, thus mainstreaming ageing in disaster risk reduction plans and activities. In India, SCAs are doing remarkable work, not only for the benefit of the older persons themselves but also for the society at large. Senior Citizens Forum, Bhopal, has successfully organized organ and body donation camps and is instrumental in establishing in setting up Organ Banks so that the donated organs become available to the needy in proper condition and without delay. Senior Citizens Forum in Faridabad in Haryana, contributed their efforts significantly in getting the first ISO 9001 Police Station in the state established. The National Policy on Older Persons 1999 (point 78) states that the 60+ phase of life is a huge untapped resource and facilities will be made available so that this potential is realized and individuals are enabled to make the appropriate choices. Madrid International Plan of Action on Ageing (Issue 8) also emphasizes the importance of using the potential of Senior Citizens Associations.

National Policy on Older Persons

After 15 years of lobbying by HelpAge, the National Policy on Older Persons was announced by the Indian government in 1998. The draft for the policy was provided by HelpAge after a series of discussions and seminars across the country, involving various age-care experts. Subsequently, the last year of the 20th century was dedicated by the Indian government to the elderly - 1999 was declared National Year of Older Persons, with a view to focus on their needs. An Action Plan for implementation of the Policy was also drafted and submitted to the government by HelpAge. Over the years, we have been playing a "watchdog" role in proper implementation of the Policy.

Union Budget Allocation

Good news for senior citizens Budget 2008 brings with it some relief for Senior citizens. Here are some highlights:
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For senior women citizens, the income tax limit increases from Rs. 1.95 lakhs to Rs. 2.25 lakhs. Three schemes to be introduced for providing social security to unorganized sector workers. A national programme for the elderly to be started at a cost of Rs. 400 crore. Rashtra Swasthya Beema Yojana to start from April one in Delhi and Haryana. Rs 30,000 for each family belonging to unorganized sector.

For over a decade HelpAge have been writing to the Union Finance Minister to keep the welfare of the Aged in mind while drafting the Union budget. This sustained advocacy has led to a visible increase in the allocation for Senior Citizens. HelpAge is a member of the National Council of Older Persons and also part of the draft committee for the 5-year plans.

A financial climate has been created that recognizes the needs of the elderly. Some of its manifestations are the following:
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In recent years, banks have begun to give higher rates of interest to savings of older people. Tax breaks for Senior Citizens have grown. Special investment instruments, with higher yields, have been created for older investors.

Self-Help Groups
Women's Group Learns to Fight for Rights
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Veera village is located 45 km from Anjar, close to the Gulf of Kutch in Gujarat. Ashapura Vridh Mahila Bachat Mandal (Ashapura Savings Association of Older Women) is a Self-Help Group formed in this village by HelpAge, under the post earthquake reconstruction project. This group has 13 members. To start with, the attendance of members was very low and savings were irregular. Constant counseling and formal training for concept clarity and effective leadership helped them to understand the hidden benefits of being organized. Training of record keeping was more effective as it ensured their financial security. The group was taken for an exposure visit to Dwarka where they met another women's group working on rights-based issues. This visit supported HelpAge's efforts to broaden the agenda of the group and encourage them to address issues other than savings and credit. Their village is remote and basic facilities like drinking water, health, education etc., were lacking. Although there is a pipeline running through it, supply of water was very erratic. Constant drought had compounded matters and the women of Veera had to walk 5 to 10 km to fetch water in overhead pots. Neither the villagers nor the Sarpanch (village head) were bothered about their problem.

A Movement Begins
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This issue was brought up in one their SHG meetings. Members were bit hesitant in the beginning but, remembering their experience during the exposure visit, they decided to give it a shot. They prepared an application with the help of a literate person of the village and each member put her thumb impression to it. This effort by an SHG of older women motivated others and soon the whole village signed up. The sarpanch (village chief) himself submitted the application to the authorities. During a women's meeting, Benaben, the president of this group, shared her experience with others. "The district official was shocked and terrified by the confidence of our members. He requested us not to approach the block office and promised to solve our problem. "Within two days, two water tankers arrived in our village with drinking water, and since then have been coming regularly. Our water woes are now in the past." She says the group members never believed they would be able to take such action. "Today, we have proved that if we are united and determined, we can achieve the expected result."

Health Insurance
Healthcare is a primary issue for all elderly and accentuated by the natural process of ageing. Thus, access to healthcare is important for an individual elderly to lead an independent life with dignity. In the case of the poor and disadvantaged elderly this becomes vital for survival, for he or she must earn till the very end. Even where healthcare is available, its access for the elderly poses a major problem due to the fixed or inflexible nature of healthcare services. This is often compounded by the lack of a companion to escort the elderly to the healthcare facility. As the collective voice of India's grey population, HelpAge would like to see certain modifications in the health insurance sector to bring about parity for the elderly. It had made the following recommendations to the government:
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Social Pension cum Health Insurance At present social pensions are allocated at Rs 200 a month for older citizens below the poverty line. It is requested from the Government that an increased sum of Rs 50 per month be added towards health insurance and paid to GIC or NIC so that senior citizens in the lower economic strata can be covered for universal health insurance. This will help provide both social and health security for the poor elderly. Health Insurance for other socio economic segments Improve present Health Insurance Schemes as per the requirements of the senior citizens to offer whole life coverage and no bar on entry age.

Suggestions
Discuss with the private companies to work out realistically the expenditure involved in extending these services to older persons and then find ways of sharing that expenditure with others like state, family, company and the individual. Introduce community based/ cooperative models of health care, where the members manage it by self-financing the facility. A Medical Claim policy at a young age (before age 50) continues by yearly renewal. It is compulsorily terminated at age 80, after which no health cover insurance is provided. Thus the medical insurance cover is forcibly withdrawn at age 80 when it is required most. Insurance Regulation and Development Authority (IRDA) may be asked to enforce a uniform policy on all Insurance Companies, particularly Government owned companies, to continue medical insurance for whole life at a commensurate premium.

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The cut-off age of 55, after which no fresh medical insurance policy is provided is arbitrary and unjustified. It discriminates against older persons. Instructions need to be given by IRDA to the insurance companies to remove this bar. There is no clarity or transparency in fixing the rates of premium on medical insurance policies. They are at times arbitrarily increased on basis of age or claim experience. There should be some rationale on fixing premiums. IRDA may be asked to look into the fixing of reasonable premiums for health insurance policies for older persons. Community based/ cooperative modals of health care, where the members manage it by self-financing the facility should be looked into. The Government controls four insurance companies (United Insurance Co., Oriental Insurance Co., The New India Assurance Co. & National Insurance Co.) which should be directed by Department of Economic Affairs, Ministry of Finance. Their representatives may be encouraged to work for medical insurance policies for older people.

250 200
150 100 50

60-74yrs 75yrs+

Percentage of rural female elderly belonging to LIG and different age groups showing prevalence of major health problems

75yrs+

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The most severely isolated and lonely are people over 75, particularly older women, those who are widowed and those living alone. HelpAge has mounted a high-profile campaign to put the spotlight on this issue. It also organizes several events to help the elderly use their time gainfully. In the recent past, it has organized:
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Dance workshops for the elderly. Interactive seminars and workshops on issues like health and nutrition Plays and other events to help them showcase their talents.

Living Male Arrangements

Alone Living with spouse Living with sons family Living with daughters family Others 17.2 36 36.2 4.8

Female
31 7.5 40.2 11.5

Total
25.2 19.3 38.6 8.7

5.8

9.8

8.2

Percent Distribution of elderly by sex and living arrangements

RELIEF

Integrated Age Care

In a country of 90 million (current estimate) older persons, 33% live below the poverty line, 90% are from the unorganized sector with no social security, and 73% are illiterate & dependent on physical labour. HelpAge reaches out to the underprivileged elderly through its various services in the areas of financial, health and emotional security. HelpAge is slowly moving from welfare to integrated age care services for the elderly in urban & rural areas. Expanding its scope of services quantitatively as well as qualitatively. In the recent past new services have been started such as Elder Help lines, Physio care and existing services are experimenting in new areas. One such example is that of the Mobile Medicare Unit (MMU) program. The MMU service in some areas not only provides basic health care, but is also delving into new initiative such as providing disability aids, shelter assistance, yoga, specialized home visits, and provision of psychological therapy among others.

Overall psychological status Status Poor Moderate Good 60-69yrs 16.6 42.1 41.3 70-79yrs 23.9 39 37 80yrs+ 21.2 42.3 36.5 Total 19.8 41.1 39.1

Mobile Medicare Units

Mobile Healthcare for elderly has been pioneered since 1982 with the concept of Mobile Medicare Units (MMU) programme that seeks to take healthcare to the doorstep of the needy. Today, the MMU programme, represents a flagship programme, and is recognised as the largest such mobile healthcare service in the country as per the Limca Book of Records. MMU healthcare services include doctor consultation, medicines, and basic diagnostic tests, Homecare visits for the bedridden, physiotherapy treatment and referral to other healthcare facilities. Also

information and awareness on elderly rights and entitlements on government social security schemes and health programmes is provided. Presently, the mobile fleet of more than 53 MMUs provides 1.5 million treatments and basic healthcare services to around 60,000 elderly at more than 600 locations across 20 states. Plans have been finalized to launch an additional 20+ MM Us in the near future. This would augment the fleet to a total strength of around 75 MMUs. The MMU fleet is today recognised among the largest first response capability to disasters due to the presence of a large number of the MMUs operating in remote areas, often in zones highly vulnerable to natural disasters. .
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For many older people in slums and rural areas, quality health care is both unaffordable and inaccessible. Launched in 1982, HelpAge's Mobile Medicare Unit (MMU) tackles this very problem. 50 such units, each manned with a qualified doctor, a pharmacist and a social worker, dispense free treatment and medicines to disadvantaged older people. Nearly 10 lakhs treatments were meted out in 2008 - 09. Each elderly has a medical chart and a constant monitoring of their health is done. In case of complicated cases, the MMUs also make referrals to local hospitals. Many corporate houses have been donating for the running cost of these mobile clinics. This programme enables older people to assume an active role in maintaining and improving their own health and in encouraging others to do the same. The MMU service has expanded its scope of work immensely, in many areas they have started making home visits to bed ridden patients and are providing physiotherapy, physiological therapy, yoga & meditation classes, shelter assistance, disability aids, counseling and conducting multi-specialty camps. Linkages are also made through some MMUs to secure old age pension for beneficiaries by licensing with various state governments and helping elders form self help groups

MMU van giving assistance in a slum area

Ayush (Alternate Systems of Medicine)

Healthcare for the 90 million ageing population is a priority need across all socio-economic sections of society. Nearly 70% of the elderly population lives in rural areas. About 33% live in areas vulnerable to natural disaster. At the same time 93% of elders are in the unorganised sector which is characterized by lack of financial, food & social security. Hence, the acute need for health to earn a livelihood for survival. The use of traditional systems of medicine by the urban population is also not insignificant. Geriatric health is synonymous with chronic ailments like arthritis, osteoporosis, reduced cardiopulmonary endurance, reduced muscle strength, hypertension, dementia and depression. Practitioners of modern medicine have also realised the urgent need for a holistic approach in geriatric medical care. Prevention of poly pharmacy (use of more than two allopathic drugs together) is recommended as this is causing in elders increased vulnerability for morbidity and frailty. AYUSH as a supplement to relieve poly pharmacy was recommended at the 7th International Congress on Geriatric Care, held in New Delhi in 2010. HelpAge India is piloting AYUSH mobile and stationary clinic services for rural elders in Bijnor (Uttar Pradesh), Kotdwar & Haridwar (Uttarakhand).

Health Problems
Poor vision/cataract/other eye impairment Lung problems/respiratory problems/asthma Tuberculosis/other chronic fever Diarrhea/gastro enteritis/stomach ulcer Skin Disease Angina/Chest pain/cardiac problem High blood pressure Arthritis/rheumatic joint pain Back pain/slipped disk Neurological or mental problems

60-69yrs
54.4

70-79yrs
66.6

80yrs+
63.5

Total
59.9

12.7

15.7

17.5

14.4

1.5 8.5

2.3 7.5

2.9 10.2

2 8.4

2 9

2.6 7.9

2.9 6.6

2.3 8.2

16.8 53.7 32.3 6.6

17 66.9 32.5 6.9

19 63.5 32.8 7.3

17.2 59.7 32.4 6.8

Cancer Dementia/memory loss Frailty/general weakness/rundown condition Injury and related disabilities Burn and related disabilities Diabetes and other problems like prostate/ dental etc

0.4 0.9 7.6

0.7 1.3 16.7

1.5 1.5 21.9

0.7 1.1 12.9

1.7 0.2 7.9

2.3 0.3 13.8

3.6 0.7 13.1

2.2 0.3 10.7

Percent Distribution of elderly according to health problems and age

Physio Care
Physiotherapy care is fundamental to ageing care. The natural process of ageing in all individuals results in a host of degenerative mental and physical problems. The physiological changes result in reduction of muscle power and tone, reduced range of motion and bone density. Symptoms include general weakness, faulty body posture, and decrease in cardio pulmonary endurance (loss of stamina) and reduced exercise tolerance. For an individual to continue to lead an independent life with dignity, it is important to be physically able to carry out activities of daily living (ADL) unassisted to the extent possible. The aim of geriatric physiotherapy care is to provide preventive health care and to maintain the fitness level in a healthy individual, treat diseased or disabled individuals (e.g. paralytic patients) and finally, treat conditions that cause disability (e.g. musculoskeletal diseases back pain, arthritis, etc.) Geriatric physiotherapy has been pioneered in India as a primary response to facilitating eldermobility and independently carrying out ADL. HelpAge has established and currently operates 100 physiotherapy clinics (Fitness & Wellness Centres) which provide 40,000 treatments through stationary clinics in 30 cities, mobile services to remote communities, residents of old age homes and elders living at home. Survey of assistive devices in the market & products for use by elderly to enhance independent living and occupational needs is proposed. Analysis of clinical data for research is ongoing viz. disability patterns, prevalence & type of musculoskeletal disorders, etc.

Old age is not a disease, a little care and caution can prevent or delay many disabilities. Keeping this in mind and the lack of specialized care available for elderly, HelpAge is now delving deeper into age care services, with regular Physio care services being provided in 12 state capitals such as Delhi & NCR, Shimla, Bhopal, Dehradun, Kolkata, Srinagar, Guwahati, Bhubaneswar, Patna, Lucknow, Puducherry & Chandigarh. More & more senior citizens are now receiving the much required treatment they were earlier deprived off, inhibiting their day to day movement. In Shimla city there are three major govt. hospitals, but there is no geriatric ward in any of these hospitals. HelpAge India has started Physiotherapy Centres for elders in both urban (Vikas Nagar) and rural areas (Basantpur block, which about 40 Km away from Shimla city) treating conditions that cause disability such as muscular-skeletal diseases, back pain, arthritis, etc. HelpAge has also started its first Physiotherapy Centre in the eastern region in Kolkata. A grant was given by State Bank of India to set it up.  Pakhu Ram, 65, is one of the first to avail the services of the newly opened Physiocare centre by HelpAge in Guwahati (Assam) a first in the north-east. Pakhu lives on a meager daily wage through his job as a stone cutter. He migrated to Guwahati in search of a job and now lives in Bamunimaidan`s Baikuntha Nagar in Guwahati A stone cutter by profession all his life, he has lifted heavy weight materials. This being his only source of his livelihood. With growing age, he started suffering from severe hypertension and weakness and developed chronic back pain. His only sole support was a walking stick. The back pain got aggravated due to the daily climb to his hillside dwelling. His wife does small odd jobs in neighbors houses, but still it isn`t enough to sustain their home. Pakhu is unable to afford special medication while his two children are still very young.  Since his visit to the Physio care centre, there has been a remarkable change in his health and a considerable relief from pain. Today, Pakhu walks without a stick and is urging his community to avail the services of the centre. Guwahati has a geriatric population of nearly 1.5 lakhs; therefore Physio care is a much required need for the elderly residing there.
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Community Based Healthcare

A majority of the elderly in India (8.3 million) are from the Unorganised Sector which is characterized by lack of financial, nutritional and social security. Most of these elderly have a need to fend for themselves and earn a livelihood for survival; hence, the acute need for health. Geriatric health is synonymous with chronic ailments arthritis, osteoporosis, reduced cardiopulmonary endurance, reduced muscle strength, hypertension, dementia, depression, etc. All these ailments are connected with regular medical consultations which are often both physically and financially inaccessible to the elderly, especially those in rural areas of India, where primary health care penetration remains low. Elders therefore tend to neglect their own health and medication needs, often resulting in their becoming bedridden and totally dependent on their immediate family and the community. Designed on the pattern of Build-Operate-Transfer (BOT), HelpAge India is piloting the concept of Community Based Health Care for providing Primary Health Care and Care Giving by the communities themselves. The initial healthcare services project is established by HelpAge India, and later transferred to the community. Prior to transfer, it is necessary to build local capacity and strengthen Community Based Organisations viz. Elders Self Help Groups and their collectives. HelpAge India is currently implementing 20 community based healthcare projects in Himachal Pradesh, Tamilnadu, Kerala, Leh-Ladakh and Andhra Pradesh.

Eye Care
Cataract is a clouding of the eye's natural lens. Cataracts develop due to a variety of reasons, including long-term exposure to ultraviolet light, exposure to radiation, secondary effects of diseases such as diabetes, hypertension and advanced age, or trauma (possibly much earlier) but usually due to lack of sufficient protein. The eye lens is mostly made of water and protein. The protein keeps the lens clear and lets light passes through it. As we age, some of the protein may clump together and start to cloud a small area of the lens. This is cataract, and over time, it may grow larger and cloud more of the lens, making it harder to see. Cataract destroys the vision of thousands of elderly across the nation every year. A cataract operation costs merely Rs.1000 with intra ocular lens. For want of a simple operation many are unable to see. More than 80% of the 12 million blind people in India cant see due to cataract. HelpAge India conducts thousands of free cataract surgeries every year

Alzheimer Care
When memory loss, repeated questions & trouble using basic words start affecting an older person, they may easily be considered as signs of an Alzheimer patient. Alzheimer disease is an incurable, progressive illness that usually affects people over 60. Symptoms such as confusion, loss of ability to think, reason or remember can be extremely degenerative in the life of an Alzheimer patient. HelpAge helps such individuals by supporting the Alzheimer & Related Disorders Society of India (ARDSI), Delhi, an active non-profit organization. HelpAge helps Alzheimer patients from needy & economically backward families by helping raise funds for ARDSI to meet its expenditure of medicines and infrastructure.

Cancer Care
Early detection & screening has cured many of the dreadful disease of Cancer. Each moment in the life of a Cancer patient is ridden with pain. A gradual degradation of the body can be easily avoided and its malignancy curbed, if timely action is taken. HelpAge supports poor elderly patients' through its project for early detection by adopting proven and tested procedures for screening people.

Support-a- Gran
Widely acclaimed for its very concept this programme comes as a ray of hope for many elders with no family, financial or social support. HelpAge India links them with sponsors who provide for their basic financial & medical needs. HelpAge encourages people to adopt "Grans". Nearly 15,000 people have been adopted under this project. We partner with more than 200 rural and urban based NGOs in 23 states of the country. Earlier etched on a welfare/ delivery mode this program now ensures the participation of older persons and also aims to increase their awareness of their rights and entitlement.

Helplines
HelpAge launched its first Helpline in Chennai in 2004, after providing support to a Helpline run in Bangalore a year before. HelpAge today has Helplines running across the country. These Helplines are used to address problems of elders such as isolation, neglect, facilitate emergency responses, provide information on access to various elderly schemes and provides linkages with the government, police and referral rescue & relief services along with offering counseling services to help elderly in distress. Some Helplines have tied up with local shelters to provide much needed assistance to elders in need of care and protection.

Livelihood Support
HelpAge's income generation & micro-credit schemes aim to restore pride and dignity to thousands of elderly making them financially self-sufficient and independent. It enables them to look after themselves and their family and keeps their self respect intact. HelpAge has helped set up a large number of income-generation projects, through which the elderly regain their status in the family and community.

AIDS Awareness
To improve the quality of life of the aged, especially chronically ill patients including those infected/affected by HIV/AIDS, HelpAge has launched a 3 year pilot program titled Project Karuna. Currently underway in 11 villages in 9 Gram Panchayats in Korukonda Mandal in the East Godavari district of Andhra Pradesh, the Project has provided medical services to nearly 70% of the elderly in target villages. Elder Self Help Groups are being formed at each of the villages to provide individual & group counseling, promote awareness and access to resources & schemes including micro-finance and micro-insurance.

Palliative Care
HelpAge is now getting into the much required Palliative care for the elderly. Palliative Care is the care of patients and their families, by a team of trained professionals at a time when the patients disease is no longer responsive to curative treatment and life expectancy is relatively short. A 3 year plus pilot project has been developed in partnership with Indian Association of Palliative Care & Institute of Palliative Medicine, Calicut. The project started in Kerala has a demonstrative module in Cuddalore, Tamil Nadu. Community volunteers are the back-bone of the project and more than a 100 such volunteers trained in the art of providing care are engaged with the project.

Disaster Mitigation: Relief & Rehabilitation

When disaster strikes, it spares no one. But the most affected are the elderly as they are often physically frail, making it difficult to run to safety or even in accessing relief material where they often get sidelined by younger and fitter individuals. HelpAge works at rehabilitating these elderly, by not only providing them relief material but also by providing long term sustainability options. HelpAge has over the years worked hard towards providing the elderly much needed relief during disasters such as the Kashmir & Gujarat earthquakes, Orissa floods, Mizoram famine, the 2004 Tsunami and most recently the Bihar floods.

The wrath of Water Bihar Floods The change in the course of River Kosi changed the course of life in Bihar, with the breach of its embankment, it caused catastrophic damage, with villages being wiped out, huge loss of human lives, livestock, and agricultural land & with many roads & railway tracks completely submerged. Life in Bihar came to a virtual standstill and the Govt. declared it a national calamity. It was a trying time for our relief workers as they worked day and night wading through knee deep water venturing into areas completely inaccessible by transport on foot, providing much needed relief to the victims. A large number of elderly were reduced to begging. A rapid assessment of the situation was done in severely affected districts Saharsa & Supaul. Free medical camps, catering to the needs of the flood affected victims, were organized in Raghopur, Pratapganj and Basantpur blocks of Supaul district and Saharsa town of Saharsa district. 7114 families were distributed relief materials which included ration, clothing and shelter material which acted as temporary homes for the displaced.

Model Facilities
Agecare standards, quality of services and protocols for elderly care and facilities have been identified as a major gap. To evolve, formulate, document and demonstrate standards for elderly care HelpAge India has in the recent past taken several pilot level initiatives on its own and in collaboration with government and private sector. Significant among these are: Shelter/Old Age Home: HelpAge India-NDTV Viewers Elders Village Cuddalore: This model age care free stay facility for rural poor with a capacity for 100 persons is designed, constructed, managed and run by HelpAge India. Situated in Cuddalore, about 20 Km from Puducherry, it is today recognized as a model demonstration project by the Government of Tamil Nadu and which proposes to establish several similar facilities in the state. Kalyan Ashram Kolkata: This model age care facility also designed and managed by HelpAge India is for women from urban middle and lower class, with a total capacity for 20 persons and is located in a donated double storey residential building in South Kolkata. The facility also serves as a service-hub for elder care for senior citizens of Kolkata and surrounding areas, providing support through a toll free Elders Helpline, Physiotherapy Care and Medical Services. Service to 38 old age homes of Kolkata is also provided from this facility. Bamloe Cottage Shimla: This model age care facility is designed to serve as a short-stay holiday home for elderly from Shimla and other urban metros including Delhi. It also serves as the service-hub for elder care for senior citizens of Shimla city and Shimla district. Vishokanand Vridh Ashram on the Ganges, Bijnor: This novel Agecare facility, in one of Indias most spiritually vibrant areas is located in a donated 5.5 acre fruit orchard next to Vidhur Kutir. It is being designed to serve both rural and urban communities from Delhi, Moradabad, Meerut, Bijnor, etc. Pilgrimage tours for elders from Delhi in old age homes and home-residents to the Ashram, Hardwar, Rishikesh, Shukratal, etc will address emotional and recreational needs of the elders. A short-stay facility in the Ashram will ensure a rural-get-away (3 hours from Delhi by road) for the urban aged inclined to solitude, spirituality and writing. The Ashram will also provide a much needed elderly need response, usually completely absent in the non-family context, of bereavement support. Old Age Home Management: Computer based software customized for implementing standards and management functions has been developed by HelpAge India and field tested in old age homes in Delhi & National Capital Region. The software enables Managers and Caregivers to rationalize and increase time to care giving functions, generate MIS on occupancy, map and calendars external voluntary service providers such as doctors, citizens, youth, etc. thereby creating a unique customized institutional facility-memory for each Home. This results in streamlined and cost-effective functioning mitigating risk due to change on account of old staff leaving or new staff joining without overlap period.

Care Givers: HelpAge India Care Givers Certificate Courses started in 2008 with a view to standardizing quality of services and creating a cadre of trained professional-care givers across the country, with priority to selected urban elder-hotspots with greatest identified need requirement. Certificate Course modules are aimed at training managers and care givers in old age homes, family/domestic care givers in private homes, representing the largest need-segment for such services. Other categories of care givers to be covered in due course will include staff of specialized-institutions and professional service providers such as nurses, etc.

Grants
The elderly are a highly vulnerable group in society as a whole. With increasing age the elders become increasingly vulnerable to various problems. The common problems of elderly across all age groups are viz. failing health, financial insecurity, isolation, neglect, abuse, fear, boredom (idleness), lowered self-esteem, loss of control, lack of preparedness for ageing. Social equity is a factor relevant to all the 10 problems. Together the problems of elderly are often referred to as 10+1. The ability to respond to the wide variety of problems of elderly in their local context is important and is done through a country wide network of partners working locally. The partners provide and facilitate services for elderly utilising financial grants received for specific activities. Financial grants support a wide range of activities; significant among these are cataract eye surgeries, alzheimers and dementia care, cancer care, special health camps, disability aids, income generation activities, equipment and vehicle support to hospitals and old age homes, research and publications and seminars.

Certificate Courses
In the urban context, senior citizens facilities in several metro and non-metro cities continue to demonstrate high standards of quality services and commercial success of such projects. In fact, such elder facilities are increasingly being viewed by not only the urban upper class but also by elderly and their family from other classes as essential life lines for meeting their critical need viz. ageing with dignity and being active for as long as possible, first independently and thereafter with various levels of support during their natural ageing process. Care giving is only next to shelter in terms of priority for all elderly and gains increasing importance with advancing age. In the Indian context, the first response of a family to an elderly living with the family is to find some sort of domestic help to address this need. Frustration at individual and family level in finding adequately trained care givers for the elderly is a widespread common occurrence.

Attempts at substituting trained care givers with readily available help in the market from trained nurses, only adds to their frustration and is also prohibitive in terms of cost. Following an assessment of need during city-surveys, basic training through HI Refresher Course for Caregivers to around 200 caregivers from Old Age Homes in 20 cities is in progress and will be completed by January 2011. HI Refresher Courses have been/will be conducted at Ahmedabad, Bhopal, Pune, Goa, Kochi, Chennai, Bangalore & Hyderabad. A pilot Training of Trainers (ToT) Course in Bhopal is aimed at building a cadre of trainers in different cities, who will in collaboration with HI, use their individual old age home as a training hub for training family and domestic caregivers from among the local community around their respective Homes. This HI-Old Age Home-Caregivers collaborative initiative with multiplier effect is expected to make available and give access to HI to a vast network of low -cost servicehubs for eldercare and training operating out of existing old age homes with a large trained cadre of caregivers who can respond to needs of the local context (local cultural diversity and customised individual needs) of elders and their families across 20 cities.

Destitute Elders (SaG)

Destitute elders are who have neither capacity nor ability to work or support themselves. They also lack any kind of safety net by way of family or community support system to support them. Thus, they are entirely dependent on themselves to survive in their old age. Rough estimates indicate around 1% of the total population of the elderly (95 million in 2011) to be living in destitution. These destitute elders, who need to work simply to survive till the day they die, constitute perhaps the most marginalised and vulnerable segment even among the elderly population. They lack access to basic rights and security viz. financial, health & shelter. This extremely vulnerable status of destitute elders not only undermines their dignity and self-respect, but also exposes them to increased risk of exploitation, abuse and further impoverishment. Since 1973, through a period spanning four decades, such destitute elders have been identified and supported across the country under the Sponsor-a-Gran programme (also known as Adopt-aGran programme). Currently the programme supports the destitute elderly across 21 states in the country by providing food, clothing and basic health. More recently, HelpAge Indias outreach programme, in an effort to reach a larger number of destitute elders, is also piloting self-help livelihood initiatives by mobilising destitute elders into groups.

Community Self-Help (ESHG)

Nearly 70% of the elderly population lives in rural areas; 33% live in areas vulnerable to natural disasters and 93% of elders are in the unorganised sector. The unorganised sector is characterised by lack of financial, food & social security. It is also characterised by lack of statutory safeguards in adversity, available in the organised sector for bail out. This means, to survive, a person has to work till the last day of his/her life and therefore the rural elders are always in penury. Erosion of traditional social support family and community structures and dwindling livelihood options makes the rural elderly one of the most vulnerable segments of the population. HelpAge India over the past 5 years has pioneered and successfully implemented a model of sustainable age care for rural elderly using a two pronged approach of addressing vulnerability and preparedness encompassing welfare, development and rights. Some of the important elements established which have proven to be successful are the self-help approach (elders for elders) and access to elders rights and entitlements, often referred to as the rights-based approach. Currently the rural age care programme, which is now accepted as a proven, demonstrated and replicable model covers 27,000+ elderly in 6 states, 134 villages & 12 districts. Having established the demand side of the model of 400+ elder self-help groups and their federations the approach is expected to be further strengthened by facilitating the supply side (finance) through a socially responsible micro-finance institution of the elderly (SRmFIE), a unique and first -of-itskind model.

Success Stories

TAUGHT INDIA

77 year old Shirley Barret spent her entire life teaching children in a town in Jharkhand. She along with her husband started Modern English School in Jamshedpur with the aim of educating the young. The husband & wife duo came to Bangalore in the 1990's as her son got transferred as a welding inspector. In 1993 her husband succumbed to cancer and last year her son too expired, leaving her with no support system. Her daughter-in-law moved away to live life separately saying that she was young and didn't want an added burden of an aging mother-in-law. Shirley found shelter under the roof of a generous couple Mr. and Mrs. Paschio who are extremely fond of her. Shirley didn't want to be completely dependent on the hospitality of the Paschios and got her enrolled into HelpAge's Sponsor - A - Grandparent programme which has made a tremendous difference in her life. It has given her a sense of independence and even though her granddaughter repeatedly insists that Shirley stay with her she doesn't want to be a burden on anyone. With her basic daily needs met under the project she doesn't anymore.

LED INDIA

86 year old Banshidhar Sharma of Seetaram Puri Basti in Jaipur (Rajasthan) spent his youth fighting for the nation. He is among those distinguished freedom fighters who led India to freedom from the British Raj, but like many others his efforts went unnoticed. The country moved on but life for Banshidhar was still a struggle. Today he survives on Govt. pension which isn't enough to meet his medical expenses. After India became a free nation he served the Congress Govt. for 62 years. Blessed by 3 grandchildren through his only son who is employed with the Govt. Banshidhar refuses to be a burden on his son and his family and looks for ways to sustain himself however tough the circumstances might be. Suffering from a severe breathing problem and physical frailty at this stage of his life, he was in no condition to go to the nearest primary health care centre. So he turned to HelpAge India's Mobile Medicare Unit program for assistance. A friend and co-helper now of the program Banshidhar today is different man in physical health and spirit, though disillusioned but looks forward to life. HelpAge hopes that it can reach out to many such elders who contributed so much to the nation and give them back something through its services so they can lead comfortable lives in their later years.

FED INDIA

Nakhatrana village in Anjar block is home to the Sodha community who migrated en masse from Pakistan after the 1971 war with India. They speak a mix of Sindhi and Gujarati, and observe different traditions and customs from the rest of Gujarat. They live in the arid part of the state, where plants like kikar and babool take away what little moisture there is out of the soil. 75 plus, Sonaji Hiraji Sodha is among the village elders. He would earn part of his living farming alongside his only son. A widower, he would find himself alone once the monsoon broke and his son would have to go into town to look for other job opportunities to sustain the household. When the devastating Gujarat earthquake of 2001 took place Sonaji lost his only source of livelihood as it destroyed his home and cultivable land with cracks all over the land and the water level dropping. When Sonaji was approached for aid by HelpAge, he asked for a lift irrigation system to be installed in his field. Since then life has become much easier. His son now stays with him because water is available and the land can be cultivated throughout the year. Sonajis successful irrigation and increased farming has inspired the whole village to find similar home-grown solutions.

MONITORING OF THE SOURCES and ALLOCATION OF FUNDS GENETRATED

RESOURCES
HelpAge depends on donations and legacies to fund its services and activities. Resources are raised from:

Individuals
HelpAge's biggest supporters are its community of individual donors who give regularly, often without any expectation of returns, save satisfaction gained from doing a good deed. Among them are school children as young as 5, motivated by teachers and parents, to do their bit for the elderly.

Corporate & Business houses

More companies are now choosing to implement socially responsible policies in response to the increasing number of customers, stakeholders and employees who demand that businesses give something back to society. The internal benefits of CSR to companies are also becoming increasingly apparent:
y y

Companies engaged in CSR are reporting benefits to their reputation and their bottom line. Studies reveal a strong correlation between CSR activity and higher performance.

Companies give in various ways - Cause Related Marketing, Sponsorship, Payroll giving, Gifts in kind.

Trusts & Foundations

Many of our interventions such as the Restoration of Vision & the Sponsor-A-Grandparent programmes receive wide support from Trusts & Foundations across the country. Organisations such as the Palriwala Foundation are pillars of HelpAge.

Bi-Lateral & Multi-Lateral Funders

Some of HelpAge's biggest programmes are funded by the European Union, Disasters Emergency Committee (UK), and Department for International Development (UK), Canadian International Development Agency (CIDA), and US Agency for International Development, Japan Foundation, HelpAge International and Cordaid.

Use of Resources

Administration cost 20%

Projects 80%

Source: Resource and Mobilasation Department

Total resources raised are used as- 80% in projects and 20% in administration cost

Mainly, donations or funds are received by 5 ways- Direct Marketing, School Fund Raising, Face-to-Face, Corpus Fund Raising.

Miscellane us 10%
G

EE

Face-t -Face 35%

E

Corpus Fun Raising 15%

Direct Marketing 30%

PQ

Ways f receivi g f
P I

Sch l Fun Raising 10%

 Significant Accounting Policies

1. Basis of Accounting

The financial statements have been drawn up under the historical cost convention, on an accrual basis, in accordance with applicable accounting standards issued by The Institute of Chartered Accountants of India.
2. Fixed Assets
Fixed assets are stated at the cost of acquisition including taxes, duties, freight and other incidental expenses relating to acquisition and installation. Assets purchased from specific grants are netted off against the capital grant received and the balance, if any, capitalized. Intangible assets are recorded at the considered paid for acquisition. 3. Depreciation

Depreciation is charged on the Straight Line Method on a pro rata basis over the estimated useful life of assets at the following rates: Building 2.5% Air-cooling Plant and Air conditioners 20% Electrical Fitting 15% Computers 33.33% Office Equipments 33.33% Furniture, Fixtures and Medical Equipments 10% Vehicles 20%
4. Investment
Long term investments are stated at cost. They are suitably adjusted to recognise permanent diminution in value, if any. Current investments are valued at cost or market values, whichever is lower.

5. Foreign Exchange transactions Foreign currency transaction are recorded the rates existing at the data on which the transactions take place. Year end receivables and payables, if any, are translated at year end rates of exchange. Exchanges differences are appropriately dealt within the Income and Expenditure Account, except those relating to fixed assets, which are capitalized.

6. Retirement benefits a) Defined Contribution Plan: Contribution to the provident fund and family pension fund is made in accordance with the provisions of the Employees provident Fund and Miscellaneous Provision Act, 1962 and is recognised as an expense on an accrual basis.

b) Defined Benefit Plans: The liability for Leave Encashment and Gratuity is provided on the basis of an actuarial valuation done by an independent actuary at the year end on the basis of Projected Unit Credit Actuarial Method. The society contributes yearly, to a scheme administered by the Life Insurance Corporation of India, to discharge its gratuity liability to the employees. In addition suitable adjustment is made in the accounts to bring the gratuity in the line with the actuarial valuation on the basis of Projected Unit Credit Actuarial Method at the year end.

7. Income Recognition a) Donations Restricted projects grants are recognised as income in the year disbursed to various projects. Other grants/donations are accounted for in the year of receipt or on receipt of sanction, whichever is earlier. Funds received for restricted projects remaining unutilized on the completion of the project are written back as other grants/donations in the year in which they are no longer deemed to be playable. Donations received in kind are not valued or accounted for the books of account. b) Other Income Amounts received to meet administration expenses are recognised as income in full on receipt. Surplus/Deficit from alternate channels for revenue generation is recognised on an accrual basis. Dividend/Interest on investment is accounted for when the right to receive the income is established. 8. Expenditure Grants made to projects carried out through partner agencies are accounted for upon the payment falling due in accordance with respective agreements. Endowments to old age homes, which give HelpAge India a right to use of rooms in the homes, are accounted for as grants disbursed.

 Cost Allocation
The society apportion the Central Support costs Incurred to Fund raising cost, Application of funds to projects for the welfare of the Aged and Governance, the basis of apportionment being as considered appropriate and determined by the management, payroll administration, budgeting and accounting, information technology, human resources etc. a) All expenses have been classified under headings that aggregate all cost relating to the categories/activity. Central Support costs are allocated to the activities relating to Programmes, Governance and Fund Raising on the basis of their use of Central Support Services. b) The cost on fund raising material providing information about the aims, objectives and the elderly in an educational manner in furtherance of the Societys objectives is apportioned to Programmes.

 Donations received by the Society qualify for the deduction under Section 35AC /Section 80GGA of Income Tax Act, 1961.  Endowments towards construction and furnishing of two Old Age Homes were made and changed to Income and Expenditure Account in 2002-03. These gives HelpAge India the right to use 2 rooms each at the Old Age Homes run by these Societies.  Grants Commitments as per Memoranda of Understanding with partner pending disbursement, to the extent not provided, amount to Rs. 7,430,725

SALARY Slab of Gross Salary+ Benefits paid to staff per month (in Rs.)
Less t an 5000 5000-10000 10001-25000 25001-50000 50001-100000 Greater Than 100000
S

Male Staff

Female Staff

Total Staff

TOTAL

16 165 149 30 3 5 368

10 44 60 13 1 2 130

26 209 209 43 4 7 498

Specimen of donation forms

BALANCE SHEET as at March 31, 2010

Income and Expenditure Account for the year ended March, 2010

Fund dis urse ent During 2009-2010 Total Fund Received Rs.4457.27Lacs

Administ tion Dep eciation

UT T

Net Deficit
F nd Raising rojects(Inc ding Capital Assets acq ired)
VX V W V

ACHIEVEMENTS OF HELPAGE in 2009-2010

26508
Physiotherapy Treatments

20229
Cataract Surgeries

Restore dignity and livelihood to 27715 elders from 103 villages

1009608
Treatments through MMU

500
Alzheimer Patients

Helplines handled 15900 calls

Aid to 300 HIV/AIDS affected families

ACHIEVEMENTS

Restore dignity and livelihood to 3000 across 12 states

Disaster mitigation efforts provided ongoing relief to 29570 persons affected by thee Bihar Kosi floods

Supported 14712 Destitute through Sponcer-AGrandparent

4685
Cancer Treatments

Disability aids for 335 elders

Palliative Care: 269 homes treatments and 29120 OPD treatments

MY
As an n ern, I orked n e pAge he p ne rom 18 Apr - 20 a y. I prov des he so u on o quer es and prob ems o he e ders over phone. ome mes, counse ng has o be done over he phone o he am y members o he roub ed e der y, requested n ormation ike addresses o o d age homes or contact o day care giv etc. has to be sent via email or told over the phone etc. ers
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I made ollo ing case studies: 1.

a

CASE ST DY

Na e of Abandon Senior Citizen Ram reet : Age: 60-65 Sex: Male Nature of t e Case: bandon Location: Moti Bagh
i p

2. C SE ST DY
r q

Name of harassed Senior Citizen: Krishna Devi Guliya

q

ge: 60

Sex: Female Nature 0f Case: Harassment and hysical abuse Location: Chirag dilli Complain Received Through: E -mail from Mrs. romita Thomas, Country Head, rogramme Date: 26.04.2011
s s s

3.

Case Study

Na e of t e Abandoned Senior Citizen achhi : Age: 75years old Sex: female Complain Received Through Mr. rem oddar, HelpAge India Senior Manager rogrammes : Location: Near Old SeemaPuri Bus Stand. Socio Economic status Below Poverty Line : Date: 21.03.2011
w w w u t

I maintained ollo ing records:y x

1. This is the month ise record o helpline calls

SEX M/F CO MPLAINT MEDIUM PRO BLEM STATED/TYPE TYPE O F CALL ACTIO N TAKEN FO LLO W UP CALL DURATIO N

Phone

He informed about a very old and needy person near Gol Market Post Office, Baba khadak Singh marg. He told that the person was very hungry so he gave him some food and water at 9:30pm, yesterday. He requested HelpAge to rehabilitate that person otherwise he'll die.

Abandoned

Helpline volunteer attended the call and assured Mr. Naqvi that helpage will explore the case and do everything to rehabilitate the person.

First,helpline team coordinated with Sai Vridh Ashram and give them the details of the abandon person. Tarkeshwar Singh,in charge of ashram asked the number of caller who provided the information. Helpline volunteer called Mr. Naqvi and asked him to coordinate with Tarkeshwar Singh. When Mr. Tarkeswar reached there he came to know that the person died 2hrs before he could reach there.

10:55AM

Phone

Mrs. Sharma called regarding 'ATG Certificate'. She told that she donated Donation Rs 1000 to HelpAge on 1 Feb,2011, Receipt no240791 but not yet received ATG Certificate.

Helpline volunteer attented the call and transferred the call to concerned department

11:00AM

Phone

Phone

Phone

Email

Email

3. This is the consolidated data o helpline calls.

M

Name of Location
F

Reporting Month
M

SL. NO.

1 Information/ Data Query / Service query related Calls 2 Distress/ Rehabilitation Calls (Road side urgent help destitute cases) 3 Counselling (Telephonic & Face to Face)

5 Disputes related calls (property/ family/ legal help)

F

6 Abuse/ Violence (Requiring Police Intervention)

7 Visit to Old Age Homes/ HI projects/ Volunteer service

F

8 Medical also (MMU/ Hospitals/ geriatric data 3 3 4. This is Assistanceconsolidatedservices/ o helpline calls but in different format Care givers/ Physio care/ chemist/ pharmacist) etc)
F

9 Financial support (Treatment/ pension/ SAGP etc) 10 Shelter Assistance (OAH / DCC queries)
F

11 Missing Information / Death information

M

Total Calls

M M

13 Others Like - For Donation in Kind/ Cash to HI/ Matrimony. 14 Blank/Wrong/Testing Calls

12 Did Not Found/ Refusal

4 Advice/ Guidance / Support

02.05.2011 02.05.2011 46038190 Bikaner 02.05.2011 r. Bijay Ku a r senior executive 46038189 ishra answered the Phone Information 3PM 2/5/2011 questions he asked r. S K ukherjee 9412627345 02.05.2011 467 r. Babloo Ku a r 022-26733041 02.05.2011 Helpline volunteer asked her She informed that she will not 9005094900Kanpur 02.05.2011 413 r. Debki Pandey come at 3:30pm on to come on Wednesday as she 431 r Ver a 9425014352Bhopal 02.05.2011 She wanted some legal r. Rajnish Ku aWednesday so that she can will meet CFO on 5th May Phone Legal advise 4:45pm 2/5/2011 advise regarding her will. Pre regarding her case. Poddar discuss her problem with 9419140619Ja u 02.05.2011 472 r. HelpAge volunteer legal On 5 may,2011 she came at 417 r. Arun 9598902063 02.05.2011 advisor. 10:30am to discuss her case. 440 Swati Paul 9651266687 02.05.2011 Mr. Negi and his wife live Manager Programme STD & LOCAL CALLS FORneed to guided DATEDa03.05.2011 TUESDAY. with their youngest them that they get 0177-2811254 daughter and her photo identity card,Address 9625785442 472 r. Information proof, application for pension Phone unemployed husband. He Pre Poddar Shi la 12:20PM 03.05.2011 3/5/2011 wants to get pension but and a age proof etc. 0191-2784337 local MLA said to get voter Pre 94191400619 472 r. Poddar Mr. Negi was satisfied with the Ja u 03.05.2011 ID card of Badarpur. guidance. 424 r. Suresh Chandra 9868001614Lado sarai 03.05.2011 Senior executive,helpline 26513951 03.05.2011 422 r. Sanjay Khurana visited the case and found she informed about a lady Helpline volunteer told her 423 r. Suderthat helpAge will 044-25322149 the lady hasChennai Panda 03.05.2011 at CR Park, near triangular Shya do the that her house Phone Abandoned 10:55Am 044-25322149 a family. Her family is and Chennai 03.05.2011 4/5/2011 park. She told that the lady Rakesh Goswa i and gave her the needfull 437 r. is menatally ill. 423 looking after her and she got r. Shya Sudernumber of VIMHANS. Panda 9840696445Caddlore 03.05.2011 ill because of family problems 454 s. Rojibala 033-22492526 Kolkutta 03.05.2011 417 9698902063 U 03.05.2011 He told that his father is r. Arun living with him in USA but Babita 044-25322149 Chennai 03.05.2011 448 s. now his visa will expire in 412 s. Tina Rawat Senior executive, helpline 9818061094Raja a ndi 03.05.2011 short period. So he want to provide him the details of 425 044-25322149 Chennai 03.05.2011 4/5/2011 Personal Visit keep his father in an old s.Sonali Shar a Information 12:30PM PANCHVATI home and list of age home for few months Bijay Ku a r ishra 022-40015056 03.05.2011 432 r. old age homes. so that he can renew his r. Suresh Chandra 424 9389272505 03.05.2011 visa. So he wants a list of 9868001614 03.05.2011 452 s.Pooja shah good old age homes 452 s.Pooja shah 9896350388 03.05.2011 She told that her STD & LOCAL CALLS FOR DATED 04.05.2011 WEDNESDAY. father,65yrs and mother 437 r. Rakesh Goswa i 9654199976 04.05.2011 62yrs are living in shimla Helpline volunteer provide her Paul 0361-2458380 Guwahti 04.05.2011 4/5/2011 Phone from past 37yrs404 Swati Distress but now the number of Shimla office 2:00PM 454 by 033-22452380 Kolkutta 04.05.2011 they are being harrasseds. Rojibala as it comes under their area. their landlord. She wantsr. Pre 472 Poddar 022-26370754 u b ai 04.05.2011 some help from HelpAge. 9820970237 u b ai 04.05.2011 472 r. Pre Poddar She wants to donate some 033-22492526 medicine so she wanted to 420 s. Dipika Arora Helpline volunteer provided Kolkutta 04.05.2011 4/5/2011 033-24488078 Phone Information 4:30PM know the address of the address of HelpAge office. s. Dipika Arora 0361-2338330 Kolkutta 04.05.2011 HelpAge office.420 407 r. Avenash Datta 9818815033Guwahti Phone Silent call 10:4504.05.2011 5/5/2011 AM 408 r. an o han Phone Silent call 9866496833 10:46AM 04.05.2011 5/5/2011 Panda 04.05.2011 423 r. Shya SuderSenior executive told him that 9444017532Hyderabad He wants to be a volunteer Mr. Nizzamudin called again she need to discuss this with 404 033-22492526 Kolkutta 04.05.2011 and if possible then Swati Paul on 6//5/2011 at 3pm. Helpline Phone Information her seniors. She told him that 11:00AM 5/5/2011 permanent employee in s. Suchi Kapoor volunteer told him 442 9406546728 to come on 04.05.2011 she will call back after HelAge Tuesday around 10:30am. 9997433240Bijnor 04.05.2011 403 r. S K ukherjee consulting. She wants to talk to Helpline volunteer told her 442 s. Suchi Kapoor 9424352535 04.05.2011 Phone volunteer Gaurav but he s. Suchi Kapoor message will be given to 9425014352Bhopal Information that 12:05PM 04.05.2011 5/5/2011 442 was not available him when he comes 472 r. Pre Poddar 9425014352Bhopal 04.05.2011 408 r. an o han 9866496833Hyderabad 04.05.2011 she wants a list 449 age Rajender Pant of old r. requested information was 9415050645 04.05.2011 5/5/2011 Phone Information 12:15PM homes sent through mail STD & LOCAL CALLS FOR DATED 05.05.2011 THURSDAY. 423 r. Shya Suder Panda 040-27428472 Hyderabad 05.05.2011 467 r. Babloo Ku aHelpline volunteer requested r 022-26733041 05.05.2011 400 Reception Area him to come office on 26273205 05.05.2011 Wednesday but he said that He needs some472 legal r. Pre Poddar he will not be able to come 9419174796Ja u 05.05.2011 5/5/2011 Phone Legal advise 12:23PM advise regarding his will.s. Tina Rawat 033-32904121 Kolkutta 05.05.2011 412 and asked for the number of 414 r. Rajive Ranjanour volunteer legal advisor. 9004044467 05.05.2011 400 Reception Area So the number was provided. 8800105354pradeep 05.05.2011 402 s. Ra a K R Gupta 9701678811Andhra 05.05.2011 408 r. an o han 9491626343Andhra 05.05.2011 an o han A mail is sent with the 9492260573Andhra 05.05.2011 she needs list of408age r. old Phone Information 4:20PM homes in Delhi 408 and NCR r. an o han requested information. 9698902063Ta il Nadu 05.05.2011 5/5/2011 9500100172Ta il Nadu 05.05.2011 408 r. an o han 408 r. an o han 9869360778 05.05.2011 9452332641 05.05.2011 461 r. Vishnu Shar a She thought that it is Helpline volunteer told her Phone Wrong han 12:15PM 408 r. an oCall that this is HelpAge helpline 9698902063Kolkutta 05.05.2011 6/5/2011 BlazeFlash Office 408 in an o han 9164440971 05.05.2011 he told that there is a girl r. his neibhourhood who is r. an o han Helpline volunteer provided 9491626343 05.05.2011 408 suffering from brain tumor.Vishnu Shar a 461 r. Information the phone number of Child 945233641Patna 05.05.2011 6/5/2011 Phone 12:30PM She is 16yrs old. So he 408 r. an o han helpline. 9016444097Gujrat 05.05.2011 wants number of children 412 s. Tina Rawat helpline 9848061094Raja a ndi 05.05.2011 She is Btech in eloctronic Anish 033-22492526/5913 Kolkutta 05.05.2011 436 r. Helpline volunteer told her to and tele communication. 420 s. Dipika Arora come on Monday so that 044-25322149 Chennai 05.05.2011 6/5/2011 Phone She wants to be a Volunteer 12:45PM 05.05.2011 408 r. an o han senior executive can talk to 9822850034 volunteer in HelpAge. She her face to face. can give 4-5hrs 467 daily. r. Babloo Ku a r 05.05.2011 STD & LOCAL CALLS FOR DATED 06.05.2011 FRIDAY. Clara Landahl is studying Civil 431 r. 033-22495913 Kolkutta 06.05.2011 Engineering at KTH Royal Rajnish Ku a r Ver a 437 9831281025Kolkutta 06.05.2011 Institute of Technology in r. Rakesh Goswa i Email Stockholm, Sweden. He wish Volunteer 2011 Informati Distress/ Counselli Advice/ Disputes Abuse/ Visit to 431 r. Rajnish Ku a r Ver a 0172-2620869 Chandigarh 2:27PM 06.05.2011 6/5/2011 to do interviews with elderly 442 9415143310Uttar Pradesh 06.05.2011 on/ s. Rehabilit ng Guidance related Violence Old Age people and people living or Suchi Kapoor working with elderly people.. 9868796702 06.05.2011 415 r. Query Ashok Ku a r Arora ation calls Homes/ 452 Dr. Bobby 0129-2439858 Chandigarh 06.05.2011 Calls r. Lal Calls Helpline volunteer asked for HI ohan her personal details but she 0172-2620869 Kolkutta 06.05.2011 464 She said that a elderly of s. Babita refused to give. When asked 448 06.05.2011 projects/ that elderly, Phone 80yrs is being harrasseds. Dipika Arora for the details of 044-25322149 Harrassment 3:50pm 06.05.2011 6/5/2011 420 by 38 January 3 that she will send 3 2 1 4 his family. she said 448 s. Babita 9422020699Pune 06.05.2011 February 39 ohan whole information in a day or 9625785442Shi la 3 3 2 1 2 6 464 r. Lal 06.05.2011 two. March 54 3 2 1 1 1 420 s. Dipika Arora 8882243435 06.05.2011 Helpline volunteer send3 mail 9422020699 a 06.05.2011 448 s. 29 April He wanted the list of oldand Babita 7 requested 1 4 9/5/2011 3 Phone age homes for himself Information with the 10:15AM 9480526965 May his wife. information. 423 r. Shya Suder Panda 080-22213107 Banglore 06.05.2011 June He wanted to know the 0627-3222079 requested information was Phone Information 12;05PM July phone number of 'Godhuli Tina Rawat provided over phone. 8294221461 Bihar 06.05.2011 9/5/2011 412 s. Senior citizen home' 9425014352Bhopal 06.05.2011 448 s. Babita August needs some She 442 requested information Phone September about old ages. Suchi Kapoorsend through mail was 9415747843Uttar Pradesh 06.05.2011 9/5/2011 information Information 1:15PM HOLIDAY ON DATED 07.05.2011 SATURDAY. homes October in Delhi. HOLIDAY ONnumbers of 'Sai vridh DATED 08.05.2011 SUNDAY. He wants to rehabilitate a Phone November old age home. STD & LOCAL CALLS FOR vishram vridh ONDAY. lady in an ashram', 'Guru DATED 09.05.2011 Phone Information 3:10PM 9/5/2011 So he asked 452 of ashram' and 'Treveni Devi 09.05.2011 December numbers Dr. Bobby some old age homes. Dr. Bobby Charitable Trust' were given. 9818280556 452 09.05.2011 TotalShe had completed her 160 16 8 6 5 7 14 452 Dr. Bobby 9810838961 eerut 09.05.2011 masters from University of Senior executive transferred Phone Pune, Department of Volunteer 3:15PM 09.05.2011 9/5/2011 405 s. Rachnaa Thapliyal in the HR department. 9412367345Nikhil the call Sociology. She wants to be Pre 472 r. Poddar 9419174796 09.05.2011 a volunteer in HelpAge. 09.05.2011 472 r. Pre Poddar Helpline volunteer provided 9437484141Lucknow He requested help Kanpur 09.05.2011 10/5/2011 448 s. Babita Phone Information the number of women helpline9:17AM regarding 35-40yrs lady. 1091. 9935053141 09.05.2011 448 s. Babita He wants to join448 HelpAge Babita Call was transferred to HR s. Volunteer 9814903757 U 09.05.2011 10/5/2011 Phone 10:30AM as a volunteer. department. 09.05.2011 448 s. Babita He complained 448 hiss. Babita about 9461155111 09.05.2011 son, Karnail Singh. He told Helpline volunteer transferred 448 s. Babita 09.05.2011 that his son harrass them the call to volunteer legal 0141-2220241 Jaipur 09.05.2011 10/5/2011 448 He Harrassment advisor. He advised him to Phone mentally and physically. s. Babita 11:45AM has heavy drinking habit.s. Babita first disown him and then 448 9452094964Varanasi 09.05.2011 He does not earn and Panda 9840696445Cuddlore 09.05.2011 423 r. Shya Suderlodge a FIR against him. dependent on Mr. khokhar. 9417456864Chandigarh 09.05.2011 408 r. an o han he told that it is a 404 Swati Paul 033-22492526 Kolkata 09.05.2011 production house and want 404 Swati Paul 9417456864Chandigarh 09.05.2011 to make a reality show on Call was transferred to Phone senior citizens. So he r. U K Information ukherjee 9979150610Ahe d abad 12:20PM 09.05.2011 10/5/2011 451 communication department. wanted numbers of some Tina Rawat 04142-212352 Cuddlore 09.05.2011 412 s. elders who are being left by s. Tina Rawat 9771491881Supol 09.05.2011 their childern. 412 9415010644 He wanted some Chennai office number was Phone information about old age Shya 0135-2764535 423 r. Information provided. Suder Panda Dehradun 3:45PM 09.05.2011 10/5/2011 homes in Chennai. 26513961 09.05.2011 422 r. Sanjay Khurana He wanted some STD Information Requested information was Phone information regaeding Care & LOCAL CALLS FOR DATED 10.05.2011 TUESDAY. 11:05Am 11/5/2011 423 r. Shya Suderprovided. Panda 04142-212352 Cuddlore 10.05.2011 Givers He wanted to know that 404 Swati Paul 9433129926Kolkata 10.05.2011 Number of concrned Phone how HelpAge website was Information 12:45PM 9622963478Leh 10.05.2011 11/5/2011 412 s. Tina Rawat department was provided. designed. 25322149 Chennai 10.05.2011 408 r. an o han She wanted the address of 408 r. an o han 9944533053Chennai 10.05.2011 12/5/2011 Phone HelpAge head office so that Donation Address was provided. 9:20AM 7926860758Ahe d abad 10.05.2011 409 s. she can donate personally. Vinishikha Bhandari 437 r. Rakesh Goswa i 9821224513 u b ai 10.05.2011 Helpline volunteer asked him 412 s. Tina Rawat to come with the information 9848061094Raja a ndi 10.05.2011 He told that his father, Vir and photo A letter with the u b of 409 s. Vinishikha Bhandariof the missing 9821224513 pamphletai 10.05.2011 Missing Bahadur went missing on
He asked about 432 the activties of HelpAge 403

His father who is aged 78 413 9005094900Kanpur fractured his hip 2 years r. Debki Pandey ago and has not 423 helped r.Shya Sunder Panda 0414-2212352 Caddlore Senior executive forward the himself by refusing to walk.Tina Rawat 412 s. case to Ahemdabad office and 9622963478Leh He is living in Zambia and Counseling also suggested counseling for 9450956360 and want to put his father in him. 0522-2738048 Lucknow 436 s. an old age home. He wants Jaspreet a home in surat 420is the Dipika Arora as it s. 9433127726Kolkutta birth place of his father.

417

r. Arun

9954952198

2:11PM

02.05.2011 02.05.2011 02.05.2011 02.05.2011

2/5/2011

HelpAge India - Elders HelpLine Monthly Report

Cause Of Correspondence

Phone Call Follow (Toll up Calls free & Others) 25 6

20

71

2. This is the month ise details o

y

Komal Verma called Helpline volunteer told her to regarding her neighbour. ask her neighbour to come to She told that her HelAge office to seek advice neighbours are being Legal advise and guidance from our 11:15AM 2/5/2011 harrassed by their daugter volunteer legal advisor,Mr in law. She had filed some Aditya Kumar. Appointment of severe false cases against 2:30pm is given. them. He informed about a abandon senior citizen lady Helpline volunteer attended the call and assured Mr. opposite to Jamia University. He told that the akhtar that helpage will Abandoned 11:35AM 2/5/2011 explore the case and do lady is not able to move and needs help. He everything to rehabilitate the requested HelpAge to help person. that lady. Mr. amardeep called regarding his uncle. His uncle wants to take back Helpline voluteer told him to the shop he had given to come on Wednesday at his son, now dead. They Legal advise 3:00pm for legal advise and 12:30pm 2/5/2011 assured to take care of the guidance from HelpAge family(wife and a son) of volunteer legal advisor. their deceased son. So he wants some legal advise DETAILS OF LOCAL & STD CALLS FOR THE ONTH OF regarding this INTERCO informed about an NA E OF THE PERSON NU BER old CONTACT NU BER RE ARKS DATED He women in pathetic HOLIDAY ONexecutive asked him DATED 01.05.2011 SUNDAY. Senior condition near saleem-garh & LOCAL CALLS FOR DATED 02.05.2011 STD Abandoned ONDAY. through mail to provide 1:28PM 2/5/2011 fort and asked HelpAge to 417 r. Arun specific details of location. 9435058565 02.05.2011 rehabilitate her as soon as 420 s.Renuga 02.05.2011 possible.

REMARKS IF ANY (FILE REF NO / EMAIL/ FAX/ VLR NO / DATE ETC.

Comment [MSOffice1]: Please zoom the

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2/5/2011

2/5/2011

T calls.
AY'2011

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Delhi April Medium of Correspondence Dak/lette Persona r l visit 2

Email

Fax

Total

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2 1 29 7 3 1 0 1 1 1 4 3

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Medical Assistan ce

Financial Shelter support Assistan ce

1 1 3

3 5

Missing Did Not Informati Found/ on / Refusal Death informati 5 2 2 1 1 1

55

Others Blank/Wr GRAND 0 Like - For ong/Testi TOTAL Donation ng Calls in Kind/ 1 Cash to 12 5 76 2 69 0 4 7 8 83 9 20 80 0 0 0 0 9 0 0 0 20 0 0 0 35 308 80 32

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In helpline, I maintained the records of all calls regarding helping elders in a register and in a excel sheet. All the calls regarding information, legal advice, medical assistance, abandoned cases, elder abuse etc had to be recorded with their action taken and follow ups and other information. Solutions of that kind of problems are given over phone or the person was requested to meet personally. All the grievances of senior citizens are taken into consideration and appropriate course of action is taken.

I made a file for April2011-April 2012 and filed some cases. And, also maintained some other files with important documents which were not there before.

Helped in finding two missing persons by sending letters to all free old age homes and coordinating with the family of those persons but unfortunately both of them could not be found. A letter was sent to all old age homes, notifying them about the persons with their details.

Helped in managing SCA meeting of 25 May, 2011 in Kalkaji by sending letters to all concerned persons and notifying them by calling.

CONCLUSION

I am thankful to my institute, SCMS (UG) and to HelpAge for giving me such a good experience and exposure. In HelpAge, I learned a lot of things which are useful for my future. I experienced the nature of work and environment in an organization. Now, I know the various ways to tackle problems and different ways to deal with it. This internship filled me with confidence and abilities which will be beneficial for my further studies as well. This internship also sensitized me with issues and needs of the society; it gave me a different perspective towards the society. I also learned different ways to serve the society and will implement my learning and experience in studies, life and in serving the society. This internship also exposed me to the NGO and its working.