10

Communication

Beach information meaning delivering

process
Concept
Source
Receiver

Message

Dessler
Leavitt
NOTE
1.
2.
3.Agreement Understanding

Social Interactions - McGregor

Bottle Neck Davis
Scott & Mitchell
1.
2.
3.
4.

Berlo
Concept
1.Source

3.Encoding

5.Message
6.Channel

4.Decoding

7.Feedback
8.Effectiveness of Comm.
1

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2.Receiver

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Formal Communication
1. Upward Communication
2. Downward Communication
3. Lateral Communication
4. Outside Communication
1 Liaison
2 Spokes Person
3 Negotiator

NOTE1

NOTE2 Gangplank Principle

Direct Management Contact

QR
Gangplank(),
NOTE3

Chain of Command

VS

/
Fayol's Bridge

Informal Communication

1. 2. 3. 4. 5. Diagonal Communication

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Berelson & Steiner 5

Cycleround table

Chain

Y Y Shape

Wheel

1. 2.

1.

4
1

3
2

2
3

2. Trade-off

1
4

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Rumor Grapevine

1.
2.
3.
Rumor = Uncertainty Curiosity

1.
2.
3.
4.
Hershey 30
16
14

9
5

5. 44
6.

1.
2.
3.
Davis
1. Cluster Chain
2. Gossip Chain
3. Probability chain
4. Single line Chain

1.

2.Hersey
1
2
3
4
5

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Non Verbal Communication

1. Verbal Intonation
2. Body Language
NOTE

55%
38%
7%

Electronic Media Communication

ICQEmail

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1. Skill
2. Attitude
3. Knowledge
4.

1.
2.
3.
4.
Feedback

Noise

1.Gluech
1Pathway Media
2
3
4

2.Obsorn ect 2000

1 Physical Distraction
2 Cultural Differences
3 Status Effect
4 Perception Differences

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Barriers Of Communication

Semantics Problem

Two-way Communication
KISS Keep It Simple and Short

Empathy
Active Listening

Robbins

Paraphrase
Make Eye Contact

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10

Transactional Analysis(TA) PAC

Frend
Concept
Super Ego
Ego
id

Ego State
Parent
Adult
Child

Taught
Thought
Felt

Lateral

a.

;,

Gangplank

n.

(),

Diagonal

a.

. ;

Cluster

n.

(,),[

Intonation

n.

;[U][C]

Barriers

n.

;,

Empathy

n.

Paraphrase

n.

,,

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