Scribd Logo
Upload

Welcome to Scribd!

  • 11 衝突管理

    Uploaded by

    Chinun Lin
    1K views9 pages

    Original Title

    11_衝突管理

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    1K views9 pages

    11 衝突管理

    Uploaded by

    Chinun Lin

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    11

    Conflict Management

    Litterer
    /
    Desller 1
    2
    1
    2 Conflict Antecedent

    Interpersonal Conflict
    1.Luthans

    2.Blake & Mouton


    1 (1,9) Lose-win
    2
    3
    4

    5
    6
    7
    8
    9 (1,1) Lose-lose
    1
    2
    3

    (9,9)
    Win-win

    (5,5)
    Win-win

    4
    5

    1 Avoiding
    2 Competition
    3 Accommodating
    4 Compromising
    5 Collaborating

    Win-lose
    (9,1)
    8
    9

    (1,1)
    (1,9)
    (9,1)
    (5,5)
    (9,9)

    NOTE Cooperation
    1

    PDF "pdfFactory" www.pdffactory.com

    11

    Organizational Conflict

    / Intrapersonal /Mental Conflict; Kurt Lewin

    1. Approach Approach Conflict

    2. Avoidance Approach Conflict


    VS

    3. Approach Avoidance Conflict

    VS
    NOTE
    1
    2

    PDF "pdfFactory" www.pdffactory.com

    11

    Disagreement()

    1. Disagreement
    2. Contradiction
    3. Incompatibility
    4. Opposition
    5. Scarcity
    6. Blockage
    7. Competition
    NOTE1

    Mutual Exclusive

    NOTE23C
    Cooperation

    Competition

    Conflict

    Robbins

    19001940

    19401970

    1970

    Functional Conflict

    Disfunctional Conflict

    PDF "pdfFactory" www.pdffactory.com

    11

    1.
    2.
    3.
    4.

    1.
    2.
    3.
    4.
    5.
    6.

    1. Organizational Rationality
    Mechanism
    2.
    3.

    Conflict Antecedent / Potential; Dessler


    Differences of Submit Goal
    authority Prestige Imbalances
    Shared Resources & Interdependencies
    Ambiguities of Responsibility

    Dessler

    1.
    2.
    3.
    4.

    Moderators

    1.
    2.
    3.
    4.
    5.
    Joint Decision-making
    4

    PDF "pdfFactory" www.pdffactory.com

    Outcome

    11

    Robbins

    Litterer

    PDF "pdfFactory" www.pdffactory.com

    11

    Robbins
    H

    L
    A

    C
    H

    A
    B
    C

    Robbins

    1.
    2.
    3.

    PDF "pdfFactory"
    www.pdffactory.com

    11

    Yes

    No
    Yes

    No
    Yes

    Ross Webber
    Dominance
    1. Individual
    2. Coalition Dominance Power Core
    3. Majority Dominance Public Opinion
    Hierarchical Decision
    1. /
    2.

    1.
    2.
    3. Ombudsman
    Restructuring
    1.
    2. Buffering
    3.
    4. Linking Role

    PDF "pdfFactory" www.pdffactory.com

    11

    5. Replication
    Concept

    POM

    RD

    POM

    RD

    Simultaneous Engineering
    Concurrent Design

    6.
    7.
    Bargaining
    1. Distributive Bargaining
    2. Integrative Bargaining
    3. Mediating Insider

    Robbins 1994

    1.1. 2. 3. 4.
    2.

    1.
    2.

    PDF "pdfFactory"
    www.pdffactory.com

    11

    Antecedent

    n.

    Compromising

    a.

    Collaborate

    vi

    ;.

    Contradiction

    n.

    1.[C][U]2. ;;

    Incompatibility

    n.

    ,,

    Scarcity

    n.

    ,;;(); ,

    Blockage

    n.

    Prestige

    n.

    ,,

    Dominance

    n.

    ;(),()

    Ombudsman

    n.

    (),

    Replication

    n.

    PDF "pdfFactory" www.pdffactory.com

    You might also like