DEBORAH CHAMBERLAIN

San Bernardino CA 92407 Home: 909-880-8739 Cell: 909-648-4559 Email: dchamberlain88@gmail.com

CAREER PROFILE
Highly accomplished professional extending a background of 15+ years of leadership within the field of advertising. Provide direction and guidance to employees ensuring they align with company objectives. Exhibit broad base in the following areas:

Team Leadership Peer Coaching

Call Center Supervision Administrative Support

Financial Analysis Human Resources

KEY AREAS OF EXPERTISE

Scope of Influence / Communication Skills

Provide informed training to agents and Sales Representatives on improved processes and make them aware of all department policies and procedures. Maintain regular contact with superior, which involves reporting results to upper management on a weekly basis. Competent in human resource functions with the responsibility for some interview and hiring processes. Conduct independent financial analysis to aid in the approval of clients for various product offerings.

Administrative / Organizational Skills

Gather and analyze Internet data to aid Sales Representatives on sales calls. Able to create and document improved processes, manage reports as they relate to employee progress and success. Capable of developing and implementing policies and procedures. Time management; fulfilled requests from Sales Representatives and clients to ensure their online advertising was completed in an expedient and efficient manner. Experience in auditing and editing contracts received from Sales Representatives. Proficient using Microsoft Office Suite Products and am familiar with PeopleSoft.

DEBORAH CHAMBERLAIN
San Bernardino CA 92407 Home: 909-880-8739 Cell: 909-648-4559 Email: dchamberlain88@gmail.com

PROFESIONAL EXPERIENCE
INDEPENDENT CONSULTANT 2008-2010 Idearc Media Acted as Independent Consultant for the Internet Sales Force for the Internet Advertising products/services. Accompanied sales reps on their appointments. . SUPERVISOR 2004-2008 Superpages.com Led and supervised 12-15 employees, which involved monitoring and coaching employees on Teloquent phone system for customer service quality assurance in an inbound call setting while also placing client advertising online. ADMINISTRATIVE REPRESENTATIVE 2000-2004 Verizon Selected to be part of a cutting edge team to handle the administrative side of the website building team. ACCOUNT MANAGEMENT LIAISON 1998-2000 GTE Liaise between third party vendor Nextron and GTEs account management department ensuring information transferred between both companies was accurate and correct so that contractual agreements could be fulfilled. SYSTEMS SPECIALIST / ACCOUNT MANAGEMENT 1994-1998 GTE Ensured adherence to all policies and contract laws, as well as maintained relations between customers and sales force in resolving all contractual agreement queries and other issues.

EDUCATION
MASTERS BUSINESS ADMINISTRATION Argosy University Human Resources BACHELORS OF SCIENCE DEGREE California State University Long Beach Finance and Investing 2000-2003

1999-2000

REFERENCES
Kelleen Bushek
Former Supervisor at Idearc Media, Retired 949-322-1000

Mike Vega
Executive Sales Representative at Idearc Media 909-648-1123

Cathy Savage
Executive Sales Representative at Idearc Media 760-954-0247

Judy Oakes
Accountant at Rialto Unified School District, Friend 909-578-4892