[]

GATT

cybernetics
Dr.Norbert Wiener

Fortune

Jay
ForresterRAMrandom access memory
system dynamics
Chris Argyris
David Bohm dialogue
Robert Fritz
Charles Kiefer

Jay Forrester 1965 A New Corporate Design

Mesatrends 2000John Naisbitt

system dynamics
chaos theoryscience of complexity

1968 The Club ofRome

World ModelThe Limits To Growth

time delay

Mition FriedmanMoney Mischief1934

1946 1949 5400

Edwards Deming

STELLA

Peter Drucker

Tucson Orange Grove Middle

School STELLA

1992
7 Nijenrode Mevr.drs.N.Kroes

Fortune

David Bohm

Fortune
Royal DutchShellArie De Geus

Henry Ford Alfred P.Sloan

ThomasJ.Watson

IBMKodak
ProcterGambleXerox

Daniel Yankelovich

Hanover InsuranceBillOBrien

Herman MillerEdward Simon

1903 12

invention
innovation

McDonnell Douglas
1935 DC3

DC3

247

Systems Thinking

Personal Mastery

Improving Mental Models

1970

Building Shared Vision

IBM

TeamlLearing

dialogue
dialogos

discipline

DC3 DC3

metanoia metanoic organization

metanoia

1970

Jay Forrester
system dynamics

Analog DevicesRay Stata

TrammellCrow

Innovation Assodates
Leadership and Mastery
4000

1983 1970
500

People Express Airlines

Frontier Airlines



proactive

70 80

1962 4
1967 101974
15
21.3 1989
30 60

Draper KauffmanJr.

Chris Argyris



The March of Folly
Barbara Tuchman

Valois

1776

beer game
Sloan School of Management

 300

4 20

12
4 4
4
4 8
8 4
4 8 12
8

4 4
8 12

5 1
16

1 7

16

1
6 1 4

16

5
5 16

16
5 5


24

4
1 4
4 12

20 5

30
20
29

ZO
6

20
8

26

40

12 100
77 28
40

60

55

1
24

60 109

60

40 4
30

9 24 22

19

100

discontinuity

220

93

220

4
8 1

93

8 10

1985 18 2560
1986
100 300 1973 1975

SiemensSigneticsNorthern TelecomHoneywell
Schlumberger
1989

Inventory accelerator theory

>The Limits to GrowthDonella Meadows

Leo Tolstoy
War and Peace

delay

1973 Philip Zimbardo

40 80

4060100

40
80 120 60 80

4 8 8

4
4 8 8

75

25
10

38

20 50


39

40 36

310

310

1933 3 12

Walt KeilyPogo

dynamic system

GeorgeOrwellAnimal Farm

compensating feedback

delay

The NeW yorker

Lewis Thomas

leverage

Buckminster Fuller

15

systems archetype

Principle of the system boundary

Roxbury


cyberneticsfeedbackservomechanism

51

detail complexity
dynamic complexity

1989

feedback

52

53

54

55

55

reinforcing feedback
balancing feedback

60
60

systems archetype

Robert Merton
My Fair LadyPygmalion effect

57

57

58

30 28
29

59

510

511

512513

511

 511

Boston Consultinge GroupGeorge Stalk

514

514

515

counterintuitive

archetype

Limits To Growth

61

62

63

64

6
5

66

just in time 67

68

Shifting the Burden

69

69

10

4
67 SO 7534
1984
1991
1993 611

612

612

613

614

ATP

90

20

Wonder Techs

 14

71

10 12 16

72

7
3

74

74

75

10

76

77

Growth and Underinvestment

08

22

1980

Don
Burr

1986 9
6 1 3 3

1985 4000

1984
American Airlines

81

1980 1978

1982

1982

1982 1982 11
400

1982 1983 1983

8.1 22

1984

1984 1985

8l

82
K

John Sterman

25

09

1 6

20
1969 Jack Adam

50
Henry Ford

Robert Fritz

vision
creative tension

40

Max de Preecovenant

91

emotional tension VS
75
80

92

Xerox Palo Alto Research Center PARC

Alan Kay
dynabook

10
Macintosh
CelticsBill Russell
100 65

1200

Ed Land

7590

93

structuralconflict

conflict manipulation

commitment to the truth

A Christmas Carol

conscious mindsubconscious mind

meditation

imageryvsualization

Gilbett Kaplan
1965
Mahler

1988

Compassion

10

Howard GardnerThe Mud's New

Science

1983
38Ian Mitroff

1970

1907 100

Pierre WackHarvard Business Review

scenario planning

1973 12

1973 1974

1970
Forbes 1979
Exxon
1986

1852 1969 State Mutual

15
Aetan 1990 1
1980 19 68
1969

opennessmerit

Action Science
reflectioninyuiry
defensive
routineskilled incompetence

reflection in action

Lee Bolman

Paul Stimson


balanciing inquiry and adyocacv

University of New Hampshire

John Beckett

1970 1974 3
197579 4 198089 10 197074
5 1 197579 4 198089 10 8
198589 19.8 15.9 21.8
15 1988 TheConnection Between Learning and
Copetitiveness

leaps of abstraction
leftband column
balandcing Inquiry and advocacy

internal boards of directors

George Miller 7

1982

Sun
3

101

101
51

VS

DC3

generic structures

11
Spartacus
Marcus Crassus

shared vision

adaptive learning
generative learnins

ATT
Theodore Vail
Steven JobsSieve
Wozniak
Komatsu ZO
CaterpillarCanon
XeroxHonda

AvisHertz

ATat

John Sculley
visionary Product

Abraham Maslow

1961

Draper LaboratoriesiK

IBM

commitment

25 50

strategic Planning
Gary Hamel
C.K.Prahalad

synergy

hologram

15

Bart Boltan1981

1981

10 20 100

1981 11

Al Crawford
10

1982

1985 1987 1
50 600 4 3

Charlie Kiefer

commitment

90compliance

sellingenrolling

55
55 60 65
65 65

55

proactive

Tracy KidderData General

Tom West

IBM IBM

1961 5 IBM Tom Watson

70

3 IBM 360 IBM 10

111

112

11
3

114

115

12
Bill Ruesell

NBA
alignment
12l

122

123

dialogue

Physics and BexondEncounters and Conversations

Werner Helsenberg[uncertalnty principle]

PauliEinsteinBohr

1965 The Special Theory

of Relativity

mutual
Participation

electron sea

discussionPercussionconcussion

dialogosdia logos
dialogos
C

representativeparticipatory

process faclltator

124

ATP
33
ATP

ATP
1984 2O00

1985
501986

l
125

ATP

ATP

ATP

ATP

ATP

The Reflective Practitioner

virtual world


storyboard

learning laboratorymicroworld

Data Quest Drives

John MacCarthy

Partlclpatlve manasement

wholeness
fragmentation

Project Aloha John

Manoogian

ATP

13
131

131

Diana Smith

14

prototype

merit
Openness

Participative Ppennessreflective onenness

BadaraccoEllsworthLeadership and the

Quest for Integrity

14l

open closedness

certainty

Small is BeautifulE.F.Schumacher
A Guide for the Perblexed
conversentdiversent

Albany

agape

15

locafness

3M

Kollmorgen
CorporationRobert Swiggett

1988 James Burke 59

166

organism
Dan Kim

Garrett HardinTragedy of the Commons

Sahel

1955 1965

 151

W.L.Gore and Associates

1968 DC8
2.5
10 96

DC8 2.5

16

17
1990 A F

36 15

Success to the

Successful 17l

171

51.5 28

18

microworld

transitional object

Index Computer Company

20

20

STELLA
20
20
20 20

20

2 4
20 15

20

predictionforecast

RishikeshAllahabad
Benares

Meadowlands

25 20

5 12

2 4

[]

8 20

3O 50

181

20

15

10

3000

 50

182

1986

Lynn Shostack

1989

19
metanoia

DC3
DC3

DC3

DC3

purpose story

TQCJITQFD

Frederick Taylor

Ayn Rand

Prasmatist

Heinrich ZimmerThe King and the Corpse

Kahlil Gilbran

teleological explanation

Bill Gore

25 25

57

Lyndon Johnson
Great Society
91
William Manchester

1965 credibility gap

1968
Oedipus

Bryan Smith

Martin Luther KingJr.

Martin
Buber

1990 2 De Klerk

Nelson Mandela
Corazon AquinoBeniqno Aquino

3 3000

20
DC3

21

 22

systems theory

Rusty Schweickart

1974
planetary culture

Gala