The Knowledge Management Observatory™ Global 2011 Survey (v2)

The Knowledge Management Observatory Global 2011 Survey (v2)
https://www.survey.ed.ac.uk/kmoglobal2011
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Submission Date: 11 Apr 2011
4. Data Validity
1. In order to ensure the validity and reliability of our data collected, we request that any person partaking in this survey provide THEIR COMPANY email address for follow-up. This COMPANY email address will also be used to validate the ability to receive a free copy of the Executive Summary at the time of publication. I understand that my email address will remain confidential. It be removed from the data set prior to data analysis process to ensure response confidentiality. I do not wish to provide an email address and understand that my data may or may not be used in the data analysis process as it will decrease the validity and reliability of the results. 1.a. If you Understand and Agree, Please provide YOUR Company Email Address: danail.kanchev@cpl.ie 1.b. OPTIONAL - The Knowledge Management Observatory will be publishing a monthly newsletter containing information on current research and practice in the field. Please select below if you would like to be added to our mailing list. YES, I would like to receive the Newsletter delivered to the email address provided above YES, I would like to receive the Newsletter, but delivered to the email address provided below NO THANK YOU (you can sign up later if you wish at www.K3cubed.com) 1.b.i. Alternate email address dido.kanchev@gmail.com
5. KNOWLEDGE MANAGEMENT:
2. Does your organisation currently engage with Knowledge Management? Yes (Please Continue) No (PLEASE DO NOT CONTINUE WITH THIS SURVEY)
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3. What is your Job Title? Branch Manager 4. Are you ultimately responsible for Knowledge Management activities within your organisation? Yes No 4.a. If No, what is the Job Title of the person who is responsible for Knowledge Management in your organisation? 5. How would you categorise your current position? Executive (or similar) Knowledge Manager (or similar) Knowledge Consultant (or similar) 5.a. Does your organisation have a Knowledge Management Department or Team? Yes No 5.a.i. If Yes, how many people are in your organisation's Knowledge Management Department or Team? (including yourself) 1-5 6-10 11-15 16-20 More than 20 6. How long have you been in your current post with your organisation? Less than 1 Year 1-3 Years 4-6 Years 7-9 Years 10 or more Years 7. Do you hold a Knowledge Management qualification? Yes No 7.a. If Yes, to what level do you have a Knowledge Management related qualification? Doctorate (i.e. DBA, PhD, EdD, etc.) Masters Degree Bachelors Degree
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Accredited Certification (please specify below) 7.a.i. Which Accredited Certification? Please specify: 7.b. If No, are you currently working toward a Knowledge Management Specific Qualification? Yes No 7.b.i. If Yes, what level are you working toward? Doctorate (i.e. DBA, PhD, EdD, etc.) Masters Degree Bachelors Degree Accredited Certification (please specify below) 7.b.ii. Which Accredited Certification? Please specify: eCKM 8. Since being employed with your current organisation, what personal development have you received specifically for Knowledge Management activities? 8.a. Higher Education Yes No 8.b. Knowledge Management Certification by an Accredited Body Yes No 8.c. Mentoring or Coaching Yes No 8.d. Informal Training Yes No 8.d.i. What type of Informal Training?
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9. In what sector does your organisation operate? Public Private Third Sector 10. What SUB-Sector does your organisation operate in? outsourcing services
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11. How would you describe your organisation's DOMINANT organisational configuration, according to Mintzberg (1984)? Simple Structure Machine Bureaucracy Professional Bureaucracy Divisionalised Form Adhocracy DO NOT KNOW
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12. In what Region is your Organisation's Headquarters located? Africa Asia Australia and Oceania Central America and the Caribbean Europe Middle East North America South America 12.a. Africa - Choose Country Algeria Angola Benin Botswana Burkina Faso Burundi Cameroon Cape Verde Central African Republic Chad Comoros Republic of the Congo Democratic Republic of the Congo Cote d'Ivoire Djibouti Equatorial Guinea Eritrea
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Ethiopia Gabon The Gambia Ghana Guinea Guinea-Bissau Kenya Lesotho Liberia Libya Madagascar Malawi Mali Mauritania Mauritius Morocco Mozambique Namibia Niger Nigeria Rwanda Sao Tome and Principe Senegal Seychelles Sierra Leone Somalia South Africa Sudan Swaziland Tanzania Togo Tunisia Uganda Zambia Zimbabwe 12.b. Asia - Choose Country Bangladesh Bhutan Brunei
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Cambodia China India Indonesia Japan Kazakhstan North Korea South Korea Kyrgyzstan Laos Malaysia Maldives Mongolia Myanmar Nepal Philippines Singapore Sri Lanka Taiwan Tajikistan Thailand Turkmenistan Uzbekistan Vietnam 12.c. Australia and Oceania - Choose Country Australia East Timor Fiji Kiribati Marshall Islands Federated States of Micronesia Nauru New Zealand Palau Papua New Guinea Samoa Solomon Islands Tonga Tuvalu
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Vanuatu 12.d. Central America and the Caribbean - Choose Country Antigua and Barbuda The Bahamas Barbados Belize Costa Rica Cuba Dominica Dominican Republic El Salvador Grenada Guatemala Haiti Honduras Jamaica Nicaragua Panama Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Trinidad and Tobago 12.e. Europe - Choose Country Albania Andorra Armenia Austria Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia
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Germany Greece Hungary Iceland Ireland Italy Kosovo Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Montenegro Netherlands Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain Sweden Switzerland Ukraine United Kingdom of Great Britain and Northern Ireland Vatican City 12.f. Middle East - Choose Country Afghanistan Azerbaijan Bahrain Egypt Iran Iraq
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Israel Jordan Kuwait Lebanon Oman Pakistan Qatar Saudi Arabia Syria Turkey United Arab Emirates Yemen 12.g. North America - Choose Country Canada Greenland Mexico United States 12.h. South America - Choose Country Argentina Bolivia Brazil Chile Colombia Ecuador Guyana Paraguay Peru Suriname Uruguay Venezuela 13. Is your organisation a Multi-Location Enterprise? Yes No 13.a. If Yes, how many permanent facilities does your organisation operate (including your Headquarters)? 2-5 6-10 11-15 16-20
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More than 21 13.b. If Yes, Do you consider your organisation a Multi-National organisation? Yes No 13.b.i. If Yes, which other countries do you consider to be significant in terms of operational output? Ireland, Hungary, Czech Republic 13.c. If Yes, are you responsible for guiding the direction of Knowledge Management Activities across all locations? Yes No No One Holds this Position 13.c.i. If No, what is the title of the person who is responsible? 14. What is the size of your organisation, across all locations? (European Commission Definition on Organisation Size) Small Organisation (Fewer than 50 employees) Medium Organisation (51 - 250 employees) Large Organisation (251 or more employees)
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15. Does your organisation's definition of Knowledge Management align with the one provided above? Yes No 15.a. If No, what is your definition of Knowledge Management? Management initiatives which enable knowledge based decision making leading to better value for the organization. 16. How long has your organisation been engaged in Knowledge Management activities? Less than 1 Year 1-3 Years 4-6 Years 7-9 Years 10 or more years 17. When did you personally become familiar with the concept of Knowledge Management? Under 1 year ago 1-3 years ago 4-6 years ago 7-9 years ago 10 or more years ago 18. How long have you been in a Knowledge Management related post at your organisation?
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Under 1 year 1-3 years 4-6 years 7-9 years 10 or more years
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19. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGE SHARING? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)'' Yes No 19.a. If Yes, how would you rate the operational performance of this activity? Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 19.a.i. What factors influence your rating? 19.b. If No, is there a need for this Knowledge Management activity? Yes No 19.b.i. If Yes, what is stopping your Organisation from engaging? Formal initiative 20. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGE INNOVATION? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)'' Yes No 20.a. If Yes, how would you rate the operational performance of this activity? Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 20.a.i. What factors influence your rating? 20.b. If No, is there a need for this Knowledge Management activity?
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Yes No 20.b.i. If Yes, what is stopping your Organisation from engaging? Formal initiative 21. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGE ACQUISITION & STORAGE? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)'' Yes No 21.a. If Yes, how would you rate the operational performance of this activity? Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 21.a.i. What factors influence your rating? 21.b. If No, is there a need for this Knowledge Management activity? Yes No 21.b.i. If Yes, what is stopping your Organisation from engaging? Formal initiative 22. Does your Organisation, at present, formally* engage in the Knowledge Management activity of KNOWLEDGE USE? ''(* We define formally as activities monitored, evaluated or directed by the organisation.)'' Yes No 22.a. If Yes, how would you rate the operational performance of this activity? Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 22.a.i. What factors influence your rating? 22.b. If No, is there a need for this Knowledge Management activity? Yes No 22.b.i. If Yes, what is stopping your Organisation from engaging? Formal initiative
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13.
23. Has your organisation defined what it means by the concept of KNOWLEDGE? Yes No Don't Know 23.a. If Yes, please provide definition: 24. Has your organisation defined what it means by the concept of KNOWLEDGE MANAGEMENT? Yes No Don't Know 24.a. If Yes, please provide your definition: 25. Are the staff made aware of the Organisation's definition of KNOWLEDGE and KNOWLEDGE MANAGEMENT? 25.a. KNOWLEDGE Yes No Don't Know 25.a.i. If Yes, how are they informed of these definitions? 25.b. KNOWLEDGE MANAGEMENT Yes No Don't Know 25.b.i. If Yes, how are they informed of these definitions?
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26. At an ORGANISATIONAL Level: 26.a. Are Knowledge Management needs reflected in the STRATEGIC Plan? Yes No Don't Know 26.b. Are Knowledge Management needs reflected in the OPERATIONAL Plan? Yes No Don't Know
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27. Does your Organisation have a specific Knowledge Management Strategy (separate from the MAIN Organisational Strategy)? Yes No Don't Know 28. At a DIVISION Level: 28.a. Are Knowledge Management needs reflected in the STRATEGIC Plan? Yes No Don't Know 28.b. Are Knowledge Management needs reflected in the OPERATIONAL Plan? Yes No Don't Know 29. At a DEPARTMENT Level: 29.a. Are Knowledge Management needs reflected in the STRATEGIC Plan? Yes No Don't Know 29.b. Are Knowledge Management needs reflected in the OPERATIONAL Plan? Yes No Don't Know 30. In HUMAN RESOURCE Policies: 30.a. Are Knowledge Management needs reflected in the organisation's Human Resource Policy? Yes No Don't Know 30.a.i. If Yes, please provide an example statement: 30.b. Are Knowledge Management activities reflected in your Human Resource Appraisal Process? Yes No Don't Know 30.c. Are Knowledge Management needs reflected in your recruitment and selection strategy? Yes No Don't Know
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30.c.i. If Yes, please provide an example statement: 30.d. Are Knowledge Management activities reflected in your Human Resources Pay and Rewards Policy? Yes No Don't Know
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31. Knowledge Management roles in your organisation, are the job descriptions based on: People Centric Activities Only Mostly People Centric Activities Evenly Distributed Mostly Technology Centric Activities Technology Centric Activities Only
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32. What competitive advantage do Knowledge Management activities bring to your organisation? Better sharing
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33. What are the STRATEGIC drivers for Knowledge Management in your organisation? Better operational and technical knowledge 34. What are the OPERATIONAL or TACTICAL drivers for Knowledge Management in your organisation? Better operational and technical knowledge 35. Rate the STRATEGIC performance of Knowledge Management in your organisation: Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 35.a. What factors influence your rating? Need of formal central KM role
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36. Rate the OPERATIONAL or TACTICAL performance of Knowledge Management in your organisation: Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 36.a. What factors influence your rating? Need of formal central KM role 37. What do you believe are the TOP 5 factors/activities that have contributed to the SATISFACTION of Knowledge Management in your organisation? (please provide at least one) 37.a. Primary Contributor Technology - microblogging platform 37.b. Second Contributor Sharing sessions - tacit to tacit knowledge transfer 37.c. Third Contributor 37.d. Fourth Contributor 37.e. Fifth Contributor 38. What do you believe are the TOP 5 factors/activities that have contributed to the DIS-SATISFACTION of Knowledge Management in your organisation? (please provide at least one) 38.a. Primary Contributor Need of formal central KM role 38.b. Second Contributor Need of formal central KM strategy and activties 38.c. Third Contributor KM focuses on people 38.d. Fourth Contributor 38.e. Fifth Contributor
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39. In YOUR OPINION, which option below best describes your organisation's Knowledge Management activities? People Only Mostly People Evenly Distributed Mostly Technology Technology Only
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40. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGE SHARING? People Only Mostly People Evenly Distributed Mostly Technology Technology Only 40.a. Why? We use CRM based software with integrated KM tools like microblogging service. 41. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGE INNOVATION? People Only Mostly People Evenly Distributed Mostly Technology Technology Only 41.a. Why? We use CRM based software with integrated KM tools like ideas discussion board. 42. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGE ACQUISITION & STORAGE? People Only Mostly People Evenly Distributed Mostly Technology Technology Only 42.a. Why? We use CRM based software with integrated KM tools like DMS 43. In YOUR OPINION, which option below best describes your organisation's approach to KNOWLEDGE USE? People Only Mostly People Evenly Distributed Mostly Technology Technology Only 43.a. Why? We use CRM based software with integrated KM tools 44. If you are a Multi-Location organisation, does distance from Headquarters impact the Knowledge Management processes? Yes
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No Don't Know NOT A MULTI-LOCATION ORGANISATION 44.a. If Yes, please elaborate on how distance has had an impact. Some tacit to tacit transfers are more rare and difficult
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45. How important is the measurement of Knowledge Management activities to your organisation? Extremely Important Very Important Important Somewhat Important Not Important 46. Does your organisation attempt to measure return on investment in regard to Knowledge Management activity? Yes No Don't Know 46.a. If Yes, how do you measure return on investment in Knowledge Management activity? 47. Does your organisation measure satisfaction in regard to Knowledge Management activity? Yes No Don't Know 47.a. If Yes, how does your organisation measure satisfaction in regard to Knowledge Management activity?
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48. What technology platform(s) do you use as a part of the Knowledge Management activities within your organisation? None Bespoke - External Design Bespoke - Internal Design Bought in - Off the Shelf Options (please list below) 48.a. Bought in - Off the Shelf Option 1 Salesforce based CRM with KM tools 48.b. Bought in - Off the Shelf Option 2 48.c. Bought in - Off the Shelf Option 3
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49. How satisfied are you with these platforms? Highly Satisfied Mostly Satisfied Somewhat Satisfied Somewhat Dis-Satisfied Mostly Dis-Satisfied Highly Dis-Satisfied 49.a. What factors influence your rating? Social networking
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