CH 21

PowerPoint for PowerPoint for
Computer Service
and Repair
by
JoAnne Keltner
Goodheart-Willcox Publisher
18604 West Creek Drive
Tinley Park, L 60477
www.g-w.com
Goodheart-Willcox Co., Inc. Permission granted to reproduce Ior educational purposes only.
Goodheart-Willcox Co., Inc. Permission granted to reproduce Ior educational purposes only. Goodheart-Willcox Co., Inc. Permission granted to reproduce Ior educational purposes only.
Chapter 21
CompTA A+ Certification Exams
Preparation
mportance to the PC Technician
CompTIA A CertiIication proves to a
potential employer you have the knowledge
and skills needed to perIorm the typical job
duties and tasks oI a PC service technician.
bjectives
xplain the Iormat oI the CompTIA A
CertiIication exams.
xplain eligibility Ior taking the CompTIA
A CertiIication exams.
IdentiIy strategies Ior preparing Ior the
CompTIA A CertiIication exams.
valuate your readiness Ior the A
CertiIication exams.
Presentation utline
A+ Certification Exams
Exam Preparation
11
22
A+ Certification
Exams
11
CompTA A+ Certification Exams
A xams:
ssentials (required).
- / IT Technician.
- / Remote Technician.
- / Depot Technician.
Click each link Ior details.
Essentials Exam
Required Ior A CertiIication.
Tests Ior knowledge oI the Iollowing:
Basic soItware and hardware technologies.
Communication and proIessionalism.
220-602 Exam / T Technician
easures the ability to
work in the corporate
environment, Iace to
Iace with people.
Typical job duties:
IT Administrator.
Field Service
Technician.
PC Technician.
220-603 Exams / Remote
Technician
easures the ability to
work in a remote-
based environment.
Typical job duties:
Help Desk Technician.
Call Center Specialist.
220-604 Exams / Depot
Technician
Designed Ior a person who will spend most
oI their time doing the Iollowing:
Repairing PCs.
Upgrading PCs.
Building PCs.
Person will have limited customer contact.
2006 Exam Domains
Domain Essentials 220-602
T Tech
220-603
Remote
220-604
Depot
PC Components 21% 18% 15% 45%
Laptop and Portable Devices 11% 9% NA 20%
perating Systems 21% 20% 29% NA
Printers and Scanners 9% 14% 10% 20%
Network 12% 11% 11% NA
Security 11% 8% 15% 5%
Safety and Environmental ssues 10% 5% NA 10%
Communication and Professionalism 5% 15% 20% NA
Total 100% 100% 100% 100%
Exam bjectives
xamination objectives state the speciIic
area oI knowledge the test taker should
know.
Does not provide a complete list oI the
contents that can be covered.
Categorized into domains or topic areas.
Registering and Taking an
Exam
ake an appointment at a testing center.
When reporting to the testing center, show
two prooIs oI identity: a photo ID and an ID
with a signature.
Leave all study materials with the proctor.
Exam Format
ultiple choice.
Weighted.
Number oI questions vary.
Review
The questions on the CompTIA A CertiIication
exams are , which means they are worth a
diIIerent amount oI points.
weighted
Review
When reporting to the testing center, you must
show two IDs: one with a and one with a
.
photo, signature (any order)
Review
Which oI the Iollowing exams is required?
A. ssentials
B. IT Technician
C. Remote Support Technician
D. Depot Technician
Exam Preparation
22
Exam Preparation
stablish a study schedule.
Get hands-on experience.
Read a variety oI computer-related material.
Create a study guide.
Join or Iorm a study group.
Take practice exams.
Schedule a test date.
Click each link Ior details.
Establish a Study Schedule
Schedule should be
realistic.
A set schedule will
allow you to set times
Ior other activities.
With a set schedule,
you will be more apt
to stick to the
schedule.
Get Hands-n Experience
Spend as much time
possible practicing the
skills that are tested.
PerIorm Laboratory
Manual activities and
answer all related review
questions.
PerIorm the Suggested
Lab Activities that are in
your textbook.
Read Computer-Related Material
Reading the same topic elsewhere may
illuminate the topic in a new way.
aterial to read:
Installation manuals.
Readme Iiles.
Instructional Web pages.
Support Web sites.
Create a Study Guide
. List exam objectives
on a sheet oI paper or
cut and paste into a
./4. or .99 Iile.
. When studying, write
by hand the
inIormation you
learned and collected
about each objective.
Stud Guide
.5 IdentiIy the names, purposes, and perIormance
characteristics oI standardized/common peripheral ports,
associated cabling, and their connectors. Recognize ports,
cabling, and connectors by sight.
Content may include the Iollowing:
Port types:
Serial
Parallel
USB port
Join or Form a Study Group
Stay on task.
Set a regular schedule.
Write practice exam
questions Ior each
other.
Share resources.
Take Practice Exams
xcellent way to determine readiness.
nables you to identiIy areas in which you
need more study.
Consider a passing score oI 8 or more as
an indication you are ready to take the
exam.
Schedule a Test Date
Scheduling a test
date does the
Iollowing:
Keeps you Irom
procrastinating.
Sets a deadline Ior
preparation.
Review
What are some strategies Ior studying Ior the CompTIA
A CertiIication exams?
stablish a study schedule.
Get hands-on experience.
Read a variety oI computer-related material.
Create a study guide.
Join or Iorm a study group.
Take practice exams.
Schedule a test date.
Review
A good way to test your readiness to take an A
CertiIication exam is to take a(n) exam.
practice
Glossary
CompTA A+ Certification
CertiIication awarded by CompTIA to those
who pass the A ssentials exam and one
oI the Iollowing exams: CompTIA A -
, CompTIA A -, and CompTIA
A -.
Domains
Topic areas into which examination
objectives are divided.
Examination bjectives
bjectives that are tested Ior on an exam
and are derived Irom an industry survey that
determines actual job requirements.
Weighted
A method oI applying a measure or score to
an individual question.

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