CITIZENS CHARTER VISION : MISSION

An independent and progressive barangay advocating principles and practices of good governance that help build and nurture honesty and responsibility among its public officials and employees and take appropriate measures to promote transparency in transacting with the public. : To be able to actively carry out the mandates and ensure transparency, honesty and efficiency in the delivery of services in the Barangay. SERVICE PLEDGE We, the Officials and employees of Barangay Sta. Cruz, QUEZON CITY do solemnly pledge and commit to effectively deliver quality public services as promised in this Citizens Charter.
FRONTLINE SERVICE
1. ISSUANCE OF BARANGAY CLEARANCE FOR: a. BUSINESS ESTABLISHMENTS AND OTHER ACTIVITIES

CLIENT
Corporations, Traders, 2. Retailers, Businessmen3.

PROCEDURES
1. Fill-up application form Evaluate if application does violate existing laws Assess of application, payment of fee and issuance of Official receipt 4. Prepare Barangay Clearance 5. Signature of authorized signing official 6. Issuance of Clearance

FEES
New : P500.00 minimum (Depends on the Bgy. Revenue Ordinance)

TIME (Under Normal Circumstances)

5 minutes 10 minutes 3 minutes 1 minute 1 minute Total: 20 minutes

RESPONSIBLE PERSON
Brgy. Treasurer Brgy. Treasurer Brgy. Secretary PB/Authorized Signing Official Brgy. Secretary

REQUIREMENTS
NEW DTI/SEC Application form Payment of Fee Cedula For representatives authorization from the company Sketch of Establishment RENEWAL Application form Payment of Fee Cedula For representatives authorization from the company Copy of Mayors Permit issued by the City and its OR Recent copy of Barangay Business Clearance and OR issued

OUTPUT
Barangay Clearance

b. PERMIT TO CUT TREES 2. ISSUANCE OF BARANGAY CERTIFICATIONS: a. b. c. d. e. f. g. Personal identification and Residence Status Good standing in the Community No pending case filed in the barangay Employment (Local/Abroad) Enrollment Indigents Senior Citizens & Solo Parent 1. Fill-up application form 2. Verify if listed in the Registry of Barangay Inhabitants 3. Payment of fee and Issuance of OR 4. Prepare Barangay Certification 5. Signature of authorized signing Official 6. Issuance of Clearance 1 minute Total: 15 minutes Brgy. Secretary Minimum of P 30.00 1 2 3 4 5 6 Valid ID At least 6 mos. In the barangay Proof of residency Personal appearance Cedula For transients- indorsement from owner of the house Barangay Clearance

Barangay Constituents

5 minutes 5 minutes 3 minutes 1 minute

Brgy. Treasurer Brgy. Treasurer Brgy Secretary PB/Authorized Signing Official

PAGE 2/ CITIZENS CHARTER

FRONTLINE SERVICE
3. REQUEST FOR USE OF BARANGAY-OWNED FACILITIES

CLIENT
Barangay Constituents and other clients 1. 2. 3. 4. 5.

PROCEDURES
Fill-up request slip Check against reservation/ schedule Approval request Payment of fee Issuance of CTC

FEES

TIME (Under normal Circumstances)

3 minutes 3 minutes 3 minutes 1 minute Total: 10 minutes 3 minutes 2 minutes Total: 5 minutes

RESPONSIBLE PERSON

REQUIREMENTS

OUTPUT

Brgy. Secretary Punong Barangay Brgy. Treasurer Brgy. Treasurer Brgy. Treasurer Brgy. Treasurer

Submit application with the Barangay

4.

ISSUANCE OF COMMUNITY TAX CERTIFICATE

4.

REPRODUCTION OR PHOTOCOPY OF BARANGAY RECORDS, DATA, AND SIMILAR DOCUMENTS

6. HEALTH SERVICES a. b. c. Immunizatin Maternal Care Medical and Services

Dental

Barangay 1. Fill-up slip Constituents 2. Payment of corresponding tax , 3. Issuance of CTC businessme n, and other clients Barangay 1. Fill-up request slip Costituents, 2. Payment of corresponding fee bsinessmen, 3. Release of requested document Government offices and other clients Barangay 1. Fill-up request slip COstituents, 2. For new patient: Fill-up information women, sheet/patients profile, and get Infants, and health booklet young For old patients: Bring the health children. booklet every visit and present and present to the attending health worker. Have patients file updated. 3. Get the necessary services

Community Tax Certificate

3 minutes 2 minutes Total: 5 minutes

Brgy. Treasurer Brgy. Secretary

Requested document

15 minutes

Brgy. Worker

Health

10 minutes Brgy. Worker 1 hour Total 1 hour, 15 minutes for new patients. 1 hour, 10 minutes for old patients. Health

Brgy. Worker

Health

PAGE 3/ CITIZENS CHARTER

For Complaints and /or Feedback, Please Feel Free to call our hotline at 4158146 and looked for Joel V. Ofilan or you may also send your comments and suggestions at Http://stacruz.weebly.com . SGD:

ERNESTO B. BAETIONG, SR. Barangay Captain

KGD. REMAR F. ALBERTO

KGD. TERESITA T. SERAFICA

KGD. CESAR P. CALAMINOS

KGD. MICHAEL Y. DIWA

KGD. ELIZABETH G. SORIANO

KGD. MARIO F. MENDOZA

KGD. EDGAR C. MIGUEL

KRISTAL B. ALBERTO SK- Chairman

JOEL V. OFILAN Barangay Secretary

MARICEL C. SPRINGAEL Barangay Treasurer

CORNELIO P. ROA

EX-O BPSO