JASON J.

CORBIN
jsncorbin@cox.net M: 623-451-5393 Phoenix, AZ 85085

SENIOR SALES OPERATIONS EXECUTIVE

Senior Sales Professional with 17 years of sales and operations management experience. Possess broad crossfunctional leadership experience across all core business functions with emphasis on multi-site operations, sales and marketing, finance, and productivity/performance improvement. Team player in developing corporate strategy and translating into actionable business and financial plans to propel company growth, expansion, and diversification.

Strategic Market Planning & Development Customer Service Relationship Management Budget Administration Corporate Branding Training & Development Policies & Procedures Analytics Market Research & Launch Vendor Management Strategic Business Planning Project Management Trade Shows Operations Leadership

P ROFESSIONAL E XPERIENCE

Cricket Communications, Inc. Phoenix, AZ

2001 to 2011

Leading cell phone provider, offering affordable prepaid cellular plans to more than 7M US customers.

SALES DIRECTOR Phoenix, AZ (2010 to 2011)

Selected to direct a 16 member team to grow market distribution by recruiting new partnerships and developing opportunities with existing local partners. Administrated a $10.2M operating budget and managed 300+ distribution points where company products were sold. Reestablished superior brand by improving rundown/neglected stores and setting guidelines and expectations. Examined problems, mended processes, and sought solutions. Orchestrated marketing efforts to acquire new opportunities and new businesses. Increased total market penetration by 2% in 2010. Achieved #1 Team throughout the organization for total net sales contribution, 2010. Increased total market distribution by 44.6% with 43 new dealers in 10 months. Boosted sales by 24% by formalizing consistent branding guidelines, executing advanced training for sales teams, establishing superior customer service expectations, and shifting to a more competitive, empowered culture. Established the Platinum Program for dealers to encourage branding consistency, improve productivity, and increase sales. Improved Mystery Shop Scores by 17%, which measured store appearance, sales ability, and customer service. Created new training and development program to provide future growth opportunities for Indirect Service Specialists to prepare them for future advancement. Nominated to serve as member of Diversity Counsel; worked in cooperation with C-level executives to grow the brand to better achieve company business objectives.

SALES DIRECTOR RETAIL Phoenix, AZ (2006 to 2010)

Promoted to Director to manage a $15.2M retail channel with 12 locations. Administrated a $2.4M operating budget for the Phoenix Retail Channel and provided leadership for 14 Sales Manager direct reports and 70+ employees. Encouraged store managers to develop and foster relationships with community leaders and other businesses. Boosted sales 12% in 12 months by encouraging Sales Managers to execute innovative business development programs to improve sales revenue. Improved market share in Phoenix by .7% in first 10 months by focusing on manager empowerment, partnering with marketing, and implementing innovative sales programs. Retail channel contributed 22% of total Gross Ads for the market, an improvement of 5% from previous year, all accomplished in first year as a Director. Achieved 3rd Most Productive Store in the Casa Grande location due to superior sales leadership. Developed and executed the Be Intentional program, a customer service-driven program that motivated employees to deliver an exceptional customer experience. Assembled the Phoenix Advocacy Counsel to coordinate local initiatives and further business objectives. Established and orchestrated the Leadership Enhancement and Development (LEAD) training program to develop Assistant Managers abilities to build a stronger workforce with more productive employees.

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REGIONAL SALES OPERATIONS MANAGER Denver, CO (2003 to 2006)

Continued...

Selected to develop strategies for customer retention in 16 markets throughout the Western US. Developed employee training programs to ensure compliance of sales policies and procedures. Conducted all training, sales performance evaluations, and auditing at the retail level in support of new product launch and sales promotions. Provided leadership and mentoring for a team of 10 Customer Operations Managers. Drove sales strategies to improve company performance and customer retention efforts. Devised and implemented policies and procedures to drive improvements in productivity and customer satisfaction. Analyzed month-end metrics and financial performance to ensure continued growth of retail locations. Reported to VP of Customer Operations and VP of Sales and cooperated extensively with executive leadership team on a variety of initiatives. Nominated by EVP to serve on Launch Team that successfully launched 37 retail stores in 12 new markets that doubled both the size of company and customers covered by services in only 12 months. Assembled Triage Team to manage a frequency emergency during the San Antonio market launch; successfully reprogramed 4K phones in 4 days prior to launch of 75 new locations. Earned LEAP Beyond Award for a great cost savings program; honored out of 2.3K other company employees. Charged with coordinating business process reengineering to replace existing enterprise system; led business analysis and requirements gathering to create new $8M enterprise billing and handset provisioning system.

SALES OPERATIONS MANAGER Denver, CO (2001 to 2003)

Hired to manage companys expansion into the Colorado market, including the Pueblo, Denver, and Northern Colorado territories with 9 retail locations. Interviewed, coached, and developed 75 technical, inventory, and sales staff members and functioned as a liaison between sales and network operations. Created new training programs for POS and provisioning systems, efficiently building in corporate guidelines and procedures. Managed field level network testing and verification and implemented new products, providing ongoing staff development in features, benefits, and technologies. Provided exceptional sales and operational leadership for a staff of 9 retail inventory technicians; facilitated development of internal controls achieving less than 1% inventory shrinkage. Instrumental in launching Phoenix, AZ as well as the Albuquerque, NM markets. Selected to successfully market launch new third-generation handset technologies in Denver location before rolling out technology nationwide.

R ELATED S ALES E XPERIENCE

President/Founder Industream Technologies, Inc. Littleton, CO Managing Partner Pinnacle Document Services LLC Denver, CO

E DUCATION
Bachelor of Science (BS), Business Management Regis University Denver, CO