“The Professional Regulation Commiston Is te instumentof the Filipino people In securing for the nation rao, ‘stworthy, and nrogressie system ot Aeterining the competence of professionals by credible and valid ensure examinations and standards of professional practice thatare globally recognized.” “To debarstey, scientifically and consistently Astermine the competence of professionals ‘through the provision of professional standards and juclclousesuanco of professional conse. oer aun can Sspuoeegrnstons GIMIZEN'S CHARTER ie ewees i rrLr CITIZEN'S CHARTER Pursuant to R.A. 9485 (ARTA of 2007) CLIENTS' COMPLAINTS STEP CLIENT PRC PROCESS CYCLE TIME (Normal Circumstances) PERSON-IN-CHARGE FEE FORM FOR COMPLAINTS RECEIVED THROUGH CALL, TEXT MESSAGE OR EMAIL 4 Send message through SMS or call Complaints Hotline Nos. 0915-135-3564, 0919-573-5600, or prc.baguio@gmail.com Answer/reply to complaint received to get complete details of the client's complaint. Act on complaints or endorse to the Chief concerned for proper action. 1-5 mins Juanita L. Domogen No fees FOR COMPLAINTS OF COUNTER / WALK-IN CLIEN TS 4 Ask assistance from the Public Assistance and Complaints (PACD) Desk for any complaints. Ask for the nature of the complaint and request Client to fill up Customer Feedback Form. 1 min PACD Officer-of-the-Day (Roan S. Garambas / Jefford Clark S. Ormillo) No fees Submit accomplished Customer Feedback Form to the PACD Officer-of-the-Day. Usher the Client to the concerned Chief who shall address the complaints: eFor application of examinations and examination processes, Ms. VIRGINIA N. MARTIN; For initial registration and Professional ID Card renewal, Mr. WAYNE B. CRISPIN; « For Professional Identification Cards (PIC) and Certificates of Registration (COR), Mr. NINO EMMANUELLE A. CELESTE; eFor fees, facilities and administrative concerns, Ms. JUANITA L. DOMOGEN or Mr. PAUL H. ABAN or Ms. CHARITO A. MARQUEZ; «For legal concerns and complaints to erring professionals, Atty. CRESENTE B. LUMEREZ JR. 3-5 mins PACD Officer-of-the-Day (Roan S. Garambas / Jefford Clark S. Ormillo) No fees Customer Feedback Form Collect and consolidate the Customer Feedback Forms on a weekly basis and prepare evaluation report for monthly submission to the PRC Central Office. 1-2 hrs Juanita L. Domogen / Jalila M. Pacada / Roan S. Garambas No fees Review the results of the Customer Feedback Form, discuss with officials and employees concerned, implement system improvements and recommend policies and programs to Commission. Evangeline Marilyn V.C. Vergara / Concerned Chiefs No feesA CITIZEN'S CHARTER Pursuant to R.A. 9485 (ARTA of 2007) EGULAT RESULT SS OG, ey a z S | 2 q S eA re x Sor Tue 8 APPLICATION FOR EXAMINATION PROCESS CYCLE STEP APPLICANT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 | Register and log-in at www.prc-online.com and accomplish required information. 2 | Select an appointment date and pay the P900.00* prescribed fee at the selected payment (Baccalaureate) center. Print Application Form after payment. P600.00* Non-baccalaureate) P450.00* (Conditioned) P1,300.00* (Baccalaureate with Practical Exam) P400.00* (Practical Exam) P1,500.00* (Pharmacology) 3 | Submit accomplished Application form with | Evaluate documentary requirements. 15-25 mins Processing Officer documentary requirements, one (1) passport (Judylyn W. Balonglong / -size ID picture with complete nametag, | Validate all entries on the Application Form. Crishia Mae S. Almonte / documentary stamp and window mailing | (For any discrepancy, inform applicant of the Julie B. Velasco / envelope at Counter 11. additional requirements to be complied within Leo H. Vergara, Jr.) the acceptable period or endorse examinee to NOTE: Supervisor.) 1.For documentary requirements per PRC Form No. 1 examination, please refer to List of| Process exam application in the Online (Application Form) Requirements at www.prc.gov.ph). Application System (OAS). Edit wrong entries including picture. Advise examinee to affix PRC Form No. 3 2. Present original and photocopy of the electronic signature on the signature pad. (PERRC) required documents. FOR FIRST TIME APPLICANTS AND REPEATERS FROM OTHER’ TESTING CENTERS: Attach ID picture to newly-issued Permanent Examination and Registration Record Card (PERRC) and FOR REPEATERS FROM THE REGIONAL TESTING CENTER: Retrieve examinee’s PERRC from file and attach recent ID picture. Attach documentary stamp to the Application Form. Advise examinee to fill up required information, affix signature and thumb mark and submit to Counter 12. 4 | Submit application documents including| Check completeness of documentary 5-10 mins Issuing Officer Official Receipt from the payment center at | requirements and accuracy of information. (Jason Rommel L. Lopez / Counter 12. Marlon A. Aquino) 5 | Receive Notice of Admission (NOA) and | Print Notice of Admission (NOA), attach 5 mins Issuing Officer Examinee’s Self-Instruction Sheet (ESIS) if| thereto the Official Receipt and issue to (Jason Rommel L. Lopez / first-time applicant. applicant. Marlon A. Aquino) Advise applicant to check Room Assignment 5-7 days prior to exam day at www.pre.gov.ph or at www.prcbaguio. blogspot.com. END OF TRANSACTION. PROCESS CYCLE TIME: NORMAL WORKING HOURS: 25 to 40 minutes; PEAK : Within the day *Prescribed fees exclusive of documentary stamps, window mailing envelope, photocopy services and other incidental fees.CITIZEN'S CHARTER Pursuant to R.A. 9485 documents. (Myro Fe D. Zapico) + ARTA of 2007) PROCESS CYCLE STEP CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 |Get Verification Request Form at the Public [Receive accomplished Form. 1 min PACD Assistance and Complaints Desk (PACD) or Officer-of-the-Day download at www.prcbaguio.blogspot.com. (Roan S. Garambas / Accomplish Form. Jefford Clark S. Ormillo) 2 |Submit accomplished Verification Request erify authenticity and validity of documents. 5-10 mins P75.00 per copy* Form and the following documents at Counter it or 2: (Assess Certification / Authentication fees. For Certificate of Passing and Ratings: In-charge Valid / Updated Professional Identification —_|Advise client to proceed to pay prescribed fee (Myro Fe D. Zapico / (Card (PIC) at Cashier and secure documentary stamp (one Mary Jane L. Talliad) documentary stamp per copy of document ¢ For Certificate of Failure and Ratings: requested) L Valid Identification Card BRO- REC FORM \(If the Official Report of Ratings to be 004 ; l. For Authentication authenticated is issued 1996 or earlier, further (Verification Form) verification from the Records Management + Updated PIC oie ca . er | Original and photocopy of Certificate of Division-Central Office is required. Client is Passing/Failure/Ratings to be authenticated pa visee 10. Gine, Baar artet 2d Wandhey Gays) 3 Pay prescribed fee. ssue Official Receipt. 10-15 mins Cashier P75.00 per copy* (Jennylou P. Aboy) 4 (Submit Official Receipt and documentary Receive documents and prepare certificate / 10-30 mins In-charge jstamp. authentication for signature. Impress PRC dry (Russell M. Jucotan / seal and affix one (1) documentary stamp per Aster L. Claver) \copy. Record sex and transaction in the records je-Logbook. 5 Receive certification / authenticated ssue Certificate/authenticated document. 5-10 mins In-charge For DFA AUTHENTICATION: Same as Step 1 to 5. Client receives original PRC documents and DFA Claim Slip from the Records Officer. Authenticated photocopies of the original documents will be forwarded by PRC Baguio Regional Office to DFA Central Office. Client shall claim authenticated copies from DFA Central Office on the date specified in Claim Slip. END OF TRANSACTION. PCT: NORMAL WORKING HOURS: 31 minutes to 1 hour and 6 minutes; *Prescribed fees exclusive of documentary stamps, photocopy services and other incidental fees. PEAK : Within the day STATE BOARD LICENSE VERIFICATION / VALIDATION Follow-up after a week to confirm transmittal. (Russell M. Jucotan) PROCESS CYCLE STEP CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 Submit State Board Verification requirements Evaluate the request and requirements then 5 minutes In-Charge lat Counter 2. issue State Board Verification (SBV) Form for (Russell M. Jucotan) professional to accomplish. 2 Accomplish and submit SBV Form. (Check entries and completeness of all 5-10 minutes In-Charge (documents (Russell M. Jucotan) erify the authenticity/ validity of license/ board rating via PRC database (LERIS). (Assess fees and advise client to pay at the (Cashier (Counter 5) and to submit mailing jenvelope with postage stamps or courier delivery and documentary stamp. alae 3 Present accomplished SBV Form to the (Collect payment, issue Official Receipt, and 10-30 minutes Cashier P75.00 per copy* (Cashier and pay the prescribed fee. ffix signature on SBV form. Advise client to (Jennylou P. Aboy) procure mailing/courier envelope and jocumentary stamp. 4 Pay for mailing envelope with postage stamps Service Provider accept payment and issues 5-30 minutes Service Provider One (1) lor courier delivery and documentary stamp. __ receipt. documentary stamp per copyand applicable courier fee 5 Submit SBV Form, Official Receipt and Receive all documents, detach Follow-up Stub 5-10 minutes In-charge mailing/courier envelope at Counter 2. and issue to client. (Russell M. Jucotan / ‘Sign on the SBV Logsheet. (Advise client to follow-up after a week. Mary Jane L. Talliad) 6 Receive Follow-up Stub. 5 minutes In-Charge Note: Accomplished SBV Forms are mailed directly to the requesting agency/regulating body except verification forms marked “Return to applicant END OF TRANSACTION. PCT: NORMAL WORKING HOURS: 35 minutes to 1 hour and 30 minutes; *Prescribed fees exclusive of documentary stamps, photocopy services and other incidental fees. PEAK : Within the dayLICENSE VERIFICATION / VALIDATION VIA MAIL PROCESS CYCLE STEP CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 | Submit request for verification of eligibility of | Verify all verification requests from the PRC Russell M. Jucotan / a professional through personal delivery or |database (LERIS) or hard copy of the Master Mary Jane L. Talliad by postal service (mail). list of Examinees, i.e., name of the professional, date of birth, registration number and date, date of examination, and ratings. Re-encode name of the professional, date of Mary Jane L. Talliad examination and ratings obtained using the preformatted mail verification form then affixes PRC-BRO his/her initials. OVES Form 2 Review the entries in the verification form then affix initials prior to the signing of the isle LeAlaver authorized signatory. Review the entries in the verification form then Paul H. Aban affix initials prior to the sending of the accomplished verification form. 2 Transmit the accomplished verification form| 5 working days Mary Jane L. Talliad PRC-BRO through mail to requesting office. OVES Form 2 Note: Verifications from eee entities are mailed office-to-office. END OF TRANSACTION. T: 5 working days PROCESS CYCLE STEP CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 | Submit request for verification of eligibility of |Check all incoming verification request. 1 minute per Mary Jane L. Talliad No Fee OVES professionals through the OVES Submission professional Submission Form Form. Arrange and group according to verifying (online form) agency. Prepare verification list. 2 Verify from PRC database (LERIS) and/or 1 minute per Mary Jane L. Talliad Table of Results within Process Cycle Time. professional Review entries in the Verification Form and 1 minute per Aster L. Claver affix initials. professional Review entries in the Verification Form and 1 minute per Paul H. Aban affix initials. professional 3 Send verification through OVES via email to 1 minute per Mary Jane L. Talliad PRC BRO OVES requesting office within Process Cycle Time. _|professional Form 1 Note: OVES verifications from nieiiaaaiiliaie entities are e-mailed office-to-office. END OF TRANSACTION. T: 3working days PROCESS CYCLE STEP CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 |Get Request Slip at Counter 5 Advise professional to accomplish Request 5 mins Registration Officer None Slip and advise professional to secure (Barbie L. Wangdali) documentary stamps equivalent to the number of documents requested 2 |Submit accomplished Request Slip and Verify professional. Assess amount to be paid. 10 mins documentary stamps at Counter 5 If PIC is expired, advise professional to file renewal prior to issuance of CGS. 3 |Pay prescribed fee at Counter 4 Issue Official Receipt 20 mins Cashier P75.00 per copy* (Jennylou P. Aboy) 4 Receive CGS Receive Request Slip and Official Receipt. 25 mins Registration Officer (Barbie L. Wangdali) Extract record of professional, accomplish OR information and print CGS. Impress PRC dry seal, affix documentary stamp and release document. END OF TRANSACTION. PCT: NORMAL WORKING HOURS: 1 hour; PEAK : Within the day *Prescribed fees exclusive of documentary stamps and other incidental fees.AUTHENTICATION OF PIC, COR AND CGS Stamp name of authorized signatory, indicate OR number and date. Impress PRC dry seal and affix documentary stamp on document. Document to be released to client after signing by signatory. (Barbie L. Wangdali) PROCESS CYCLE CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) Get Request Slip at Counter 5. Issue Request Slip and advise professional to 5 mins Registration Officer None secure documentary stamp equivalent to the (Barbie L. Wangdali) number of documents requested for authentication. Submit accomplished Request Slip, photocopy Verify professional. Assess amount to be paid. 10 mins Registration Officer of document to be authenticated including | . | | (Barbie L. Wangdali) documentary stamp at Counter 5 If PIC is expired, advise professional to renew PRC-BRO- PIC before authentication. Pay prescribed fee Issue Official Receipt 20 mins Cashier P75.00 per copy* Reg Form O0y (Jennylou P. Aboy) (Request Slip) Received authenticated document 25 mins Registration Officer END OF Se CTION. PROCESS CYCLE TIME : NORMAL WORKING HOURS: 1 hour; rescribed fees exclusive of documentary stamps, photocopy services and other incidental fees. PEAK : Within the day INITIAL REGISTRATION payment centers (Non-baccalaureate) PROCESS CYCLE CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) Register and log in at www.prc-online.com None and accomplish the required information Select an appointment date and pay the P1,050.00* prescribed fee at any of the selected (Baccalaureate) P870.00* (Rosas B. Culbengan / Rachel I. Paredes) Submit online-generated and accomplished|Receive Oath Form; Verify registrant and 20-40 mins Registration Officer Online-generated Oath Form at Counter 6 retrieve record, and validate signature and (Rosas B. Culbengan / Oath Form thumb mark. Rachel |. Paredes) PERRC Affix specimen signatures and thumb mark/Print Registry Sheet and advise registrant to 30-60 mins Registration Officer PRC-BRO on the Registry Sheet affix signature and thumb mark (Rosas B. Culbengan / Reg Form 002 Rachel I. Paredes) (Registry Sheet) Receive Claim Stub Detach Claim Stub and issue to registrant 10-20 mins Registration Officer END OF TRANSACTION. PROCESS CYCLE TIME : NORMAL WORKING HOURS: 1 hour to 2 hours; *Prescribed fees exclusive of service fees charged by payment centers. PEAK: Within the day RENEWAL OF PROFESSIONAL IDENTIFICATION CARD “ORIGINAL COPY PRESENTED?’ on original copies. For NOT accredited program providers and/or programs, advise professional to __ file application and pay for Crediting of Self- Directed and/or Lifelong Learning and issue Certification. If no CPD certificates presented, explain to the professional the option of executing an Affidavit PROCESS CYCLE CLIENT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) Register and log-in at www.prc-online.com None and accomplish the required information Select an appointment date and pay the P450.00* prescribed fee at any of the selected (Baccalaureate) payment centers P420.00* (Non-Baccalaureate) Submit online-generated Renewal Form at|1)Receive Renewal Form and verify 50 mins - Registration Officer ISO Form Counter 7 or 8 with photocopy of latest PIC,| Supporting documents. 1 hr and 30 mins (Melvin C. Tolentino / REG-03 Rev 01 and original and photocopy of CPD|2) Evaluate CPD Certificates, validate Jackelyn M. Yangos) Sep 15, 2017 certificates photocopy as attachment and stamp : (Online-generated Renewal Form) Certification CPD Affidavit of Undertaking PIC. (Melvin C. Tolentino / Jackelyn M. Yangos) IPay prescribed Accreditation fee Issue Official Receipt 5-15 mins Cashier P1,000.00 (Jennylou P. Aboy) Advise professional on the time of release of 5-15 mins Registration Officer END OF TRANSACTION. PROCESS CYCLE TIME : NORMAL WORKING HOURS: 1 hour to 2 hours; PEAK: Within the day *For surcharges, refer to Table of Assessment. Prescribed fees exclusive of service fees charged by payment centers.’ CITIZEN'S CHARTER Pursuant to R.A. 9485 (ARTA of 2007) x * CHANGE OF NAME STATUS / DATE OF BIRTH! REVERSION OF MARRIED NAME TO MAIDEN NAME PROCESS CYCLE Step REGISTRANT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 |Request petition form for Change of Name/ issue petition form. Advise professional to 3-10 mins PACD None \Status/ and/or Date of Birth from Public accomplish form and requirements and Officer-of-the-Day IREGU-01 Assistance and Complaints Desk (PACD) submit to Counter 7 or 8. (Roan S. Garambas / IRev 00 Feb 25, 2015 Jefford Clark S. Ormillo) (Petition for Change 2 Submit duly accomplished form and Evaluate submitted documents. Verify 5-15 mins Registration Officer jof Name/Status Due requirements at Counter 7 or 8 [professional and assess fees to be paid. (Melvin C. Tolentino / ito Marriage); Jachelyn M. Yangos) 3 Pay prescribed fee Process payment and issue Official Receipt 5-15 mins Cashier P225.00 EGU-02 (Jennylou P. Aboy) Rev 00 Feb 25, 2015 4 [Receive Claim Stub Detach and attach Claim Stub to Official 2-5 mins Registration Officer ener for FN , Receipt and issue to professional (Melvin C. Tolentino / one on iene Date of Birth) Jachelyn M. Yangos) END OF TRANSACTION. PROCESS CYCLE TIME : NORMAL WORKING HOURS: 15-45 minutes; PEAK: Within the day REPLACEMENT / DUPLICATE PROFESSIONAL IDENTIFICATION GARD (PIC) /CERTIFICATE OF REGISTRATION (COR) PROCESS CYCLE Step REGISTRANT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 (Request replacement form from the Public Issue replacement form; Advise professional 5-15 mins PACD Assistance and Complaints Desk (PACD) _ to accomplish form and requirements and Officer-of-the-Day submit to Counter 7 or 8 (Roan S. Garambas) IPPRC-BRO 2 |Submit duly accomplished from and [Evaluate submitted documents; Verify 25-45 mins Registration Officer eg aon 003 requirements at Counter 7 or 8 professional; Assess fees to be paid (Melvin C. Tolentino / (Duplicate PIC); Jackelyn M. Yangos) 3 [Pay prescribed fee [Process payment and issue Official Receipt 5-15 mins Cashier P250.00 (PIC) RC-BRO (Jennylou P. Aboy) | P300.00 (COR) Reg Form 006 4 Receive Claim Stub [Detach and attach Claim Stub to Official 5-15 mins Registration Officer Action Sheet for [Receipt and issue to professional (Melvin C. Tolentino / Jackelyn M. Yangos) COR) END OF TRANSACTION. PROCESS CYCLE TIME : NORMAL WORKING HOURS: 40 minutes to 1 hour and 30 minutes; PEAK: Within the day RELEASE OF PRC ID CARD / CERTIFICATE OF REGISTRATION PROCESS CYCLE Step REGISTRANT PRC TIME (Normal PERSON-IN-CHARGE FEE FORM Circumstances) 1 |Present at Counter 10 Claim Stub or old Receive and verify requirements for claiming; 2-5 mins Releasing Officer PRC ID/valid ID with picture and signature (Marites M. Minas) (with Authorization Letter and valid ID card with picture and signature for transacting representative) 2 fait for name to be called IFOR PIC: Check availability and extract from Previously file Releasing Officer BE-BRO file. request (Marites M. Minas) fseg Form 003 15-45 mins (Duplicate PIC); FOR COR: Check availability, extract from Releasing Supervisor file, scan and print picture on COR and Within the day (Nifio E. A. Celeste) PRC-BRO impress dry seal. transaction Reg Form 006 4 hr-1 hr and 45 (Action Sheet for For unavailable request, inform professional mins COR) lof the status or refer to supervisor for jappropriate action. 3. |Sign of the Receiving Log Sheet Release requested PIC/COR 5-10 mins Releasing Officer (Marites M. Minas) END OF TRANSACTION. PROCESS CYCLE TIME : PREVIOUSLY FILED REQUEST: 22 minutes to 1 hour, WITHIN THE DAY TRANSACTION: 1 hour 7 minutes to 2 hours