Ground Handling International Conference Vienna - 1st Dec 2010

Introduction
Ground Handling International Conference 2010

Adrian Dunne
Deputy Director / Post Holder Ground Operations

Responsibility for:
-

All Airport & Base Operations / Service Handling agreements Airport systems & facilities Quality & Compliance

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Fasten your Seat Belt

Ground Handling International Vienna 2010

This may not be a comfortable ride!

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Plan to cover today Ground Handling International Conference 2010

brief update Current Performance / issues The Environment Airports Handling - what do we want & why?

Ryanair

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Our Divine Leader

Ground Handling International Vienna 2010

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Sometime we court controversy

Ground Handling International Vienna 2010

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And have crazy ideas .....

Ground Handling International Vienna 2010

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No.1 for European coverage

Ground Handling International Vienna 2010

44 bases 164 airports 28 countries 1200+ routes 1,500+ daily dep 256 Boeing 737-800s Youngest fleet (av 2.7y) 73m pax p.a.

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The Worlds Favourite Airline!

Ground Handling International Vienna 2010

Lowest Fares/Lowest Seat Cost in Europe No fuel surcharges.Guaranteed! No. 1 for Traffic growth 73M pax No. 1 Coverage 1000+ Routes and 44 Bases No. 1 Cust Service - Best punctuality - Least lost bags - Fewest cancellations Greenest, Cleanest Airline in Europe Europes No .1 Airline
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(90% < 15mins) (0.35 / 1000 pax) (99.6% completion)

Half Year Financial Highlights

Ground Handling International Vienna 2010

Sept 09
Pax Numbers (m) Load Factor Av. Fare (incl. bag) Rev. Per Pax Revenues (m) Profit after Tax (m) 36.4 85% 39 49 1,767 387

Sept 10
40.1 85% 44 54 2,182 452

Change
+10% +12% +12% +23% +17%

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No.1 for lowest fares

Ground Handling International Vienna 2010

Av. Fare
Low High

% > Ryanair

Ryanair easyJet Aer Lingus Iberia Air France Lufthansa British Airways

44 (+12%) 52 77 150 228 230 248 18% 75% 241% 418% 423% 463%

Source: RYA to 30 Sept 2010 & Latest published Company Year end Information This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair

Europes No. 1 for Customer Service

Ground Handling International Conference 2010

Airline

% On Time

Bags miss. /1000 pax

% completions

Ryanair Lufthansa TAP Air France British Airways Iberia EasyJet

93 85 85 83 83 70 RTP

0.4 10.9 17.3 18.9 15.6 19.2 RTP

99.6 98.4 99.1 96.9 97.9 97.0 RTP

Source: Ryanair, Easyjet & AEA published statistics: Winter 08 /09

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Half Year Strong Balance Sheet

Ground Handling International Vienna 2010

Mar 10 M
Aircraft (incl Deposits) Cash Total 4,750 2,813 7,563

Sept 10 M
5,114

3,026
8,140

Liabilities Debt Shareholders Funds Total

1,758 2,956 2,849 7,563

1,597 3,254 3,289 8,140

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Ryanair Fleet Growth to 2012 (current 256 a/c)

Ground Handling International Conference 2010
350

300

250

90m? pax 73m pax

343 320 270

200

150

100

213 164 134

50

103

FY

'06

'07

'08

'09

'10

'11

'12

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Ryanair - Europes Greenest Airline

Ground Handling International Conference 2010

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A Noble Cause , but does anybody really care?

Ground Handling International Conference 2010

Car carrying briefcase

Air transport generates 2% of CO2 emissions

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Five Big AIRPORT Lies

Ground Handling International Conference 2010

BIG LIE NUMBER 1 : THE PASSENGER EXPERIENCE BIG LIE NUMBER 2 : THE IATA STANDARD BIG LIE NUMBER 3 : MORE CAPACITY = HIGHER FEES BIG LIE NUMBER 4 : TOo MANY AIRPORTS BIG LIE NUMBER 5 : NO MORE LOW FARES

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60% smaller terminal build

Ground Handling International Conference 2010

For 5m pax capacity

ORK 180m

MRS 15m

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A NATIONAL MONUMENT
Ground Handling International Conference 2010

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Ryanair view - BUS STOP

Ground Handling International Conference 2010

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NEW WORLD
Ground Handling International Conference 2010

Point to point low fares traffic Passenger/bag ratio - down from 1 to 0.4 bags / pax On line check in - 99% desks for bag drop only Schedule designed around operation 25 minute turn around (pre board pax into gate lounges) Airport peaks - function of based aircraft (key driver) Passenger participation queuing, check in etc

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NEW DESIGN
Ground Handling International Conference 2010

Check in desks create congestion - remove (DUB 8% for 38%) Reduced, point to point baggage eliminates automation req Pre-boarding gate lounges in preparation for short turnarounds Passengers to gates no dwell time in terminal No retail in terminal sandwich bars/newsagents in piers Flexibility : 2 Code C = 1 Code D

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Pay for bags = 1500kgs less per flight

Ground Handling International Conference 2010

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Ground Handling What do we want?

What do we want?
Ground Handling International Conference 2010

Partnership

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What do we want?
Ground Handling International Conference 2010

Low cost handling for a low cost airline

How many low cost handling agents are here today?

Handling quotation in 2 minutes:

14 hours work in single B738 turnaround Apply your staff hourly rate Add 30% for Ground Equip & Overheads = ??? + profit from airport commission + volume
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Ground Handler training course (extended version)

Ground Handling International Conference 2010

Extended Version 2 minutes

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Your job
Ground Handling International Conference 2010

90% on time departures at lowest cost 0.35 short shipped bags / 1000 pax Meet airport revenue targets Safety / Security Remove all potential obstacles to this

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Simple Procedures - IMPLEMENTED

Ground Handling International Conference 2010

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Less of this ......

Ground Handling International Conference 2010

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More of this - Tackle the difficult challenges

Ground Handling International Conference 2010

Hand Baggage Passenger Behaviour Airports Work Practices Ground Equipment Overheads Bad Habits Costs Staff Performance Staff Promotion Accountability Less Conferences!
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Become a low cost Ground Handling Company

Ground Handling International Conference 2010

Create a cost conscious culture Consolidate and reduce property Remove waste from operational support Remove Ground Equipment waste (type & quantity) Make people aware and then accountable for their costs Adopt suitable labour model (seasonal / rosters) Eliminate overtime & absenteeism Incentivise (share the pain & the gain) Communicate (or others will do it for you)

Manage your COSTS, not your REVENUE

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Questions
Charity calendars on sale afterwards!