1- Define and differentiate between logistics and supply chain management and discuss their importance Logistics (7 R's)

definition To insure the availability of the right product, in the right quality, and the right condition, at the right place, at the right time, for the right customer, at the right cost Importance of logistics 12345Costs are significant Customer service explosion Time compression Globalization of business Organizational integration

Supply chain The process of designing, developing, and steering networks and channels 2- How does logistics affect the value adding in the customer's buying process? 3- The move from physical logistics management towards more advanced supply chain management has some reason and some benefits industries The move from physical logistics management towards more advanced supply chain management was due to: a) Shortened product life cycles b) Increased competition c) Heightened expectations of customers The benefits of working in a supply chain environment a) b) c) d) Reducing costs and improving efficiency Reducing cycle and lead times Improving customer service Reducing inventory (total inventory visibility)

4- Discuss the two-part definition of logistics in service industries Part (1) supply chain logistics: is the traditional process associated with the acquisition and distribution of goods (purchasing, transportation, inventory control, materials handling, production/operations, distribution, and related system).

Part (2) service response logistics: is the process of coordinating non material activities necessary to the fulfillment of service in a cost and customer service-effective way (provision of inputs at the point of service delivery, e.g. an aircraft, a phone, or an ATM). This needs forecasting and service capacity scheduling 5- Discuss in brief the five supply chain components Plan: this is the strategic portion of supply chain management to manager all resource that go toward meeting customer demand for goods or services Source: selection of supplier that will deliver the materials and service the company need to create its product (goods or services) Make: the manufacturing step to schedule the activities necessary for production, testing, packing, and preparation, for delivery Deliver: coordinate the receipt of orders from customers, develop a network of warehouses, pick carriers, and setup an invoicing system to receive payments Return: create a network for receiving defective and excess products back from customers 6- Differentiate between supply chain logistics and service response logistic. Explain the methods of improving the service response logistics in service industries 7- Charters 1- As logistics system improved, consumption and production began to separate geographically (F) 2- Logistics techniques, skills, and personal are transferable across both types of industries (T) 3- The mission of logistics is only to get the right goods to the right place, at the right time (F) The mission of logistics is to get the right goods to the right place, at the right time, in the right quality, and the right conditions, for the right customer, at the right cost. 4- Customer is not buying just the product hi is buying a product service bundle (T) 5- Logistics is the process of moving, and producing products (F) Logistics is the process of moving, and positioning products to meet customer requirements at the lowest possible total cost 6- The supply chain terminates with the delivery of the product to the customer (F) The supply chain components are plan; source, make, deliver, and return that include create a network for receiving defective and excess products back from customers that mean the supply chain don't terminates with the delivery of the product to the customer 7- The components of logistics system are the same for all companies (F)

a) b) c) d) e)

8- Purchasing, warehousing, material handling, and packaging are subset of the support activities of logistics(T) 9- Shorter product life cycle means less time to make profit and low risk of obsolescence (F) Shorter product life cycle means less time to make profit and higher risk of obsolescence 10- Time compression in logistics means to minimize the cost of non value adding activities (F) the concept of logistics lead time is simple: how long does it take to convert an order into cash 11- Information maintenance is a key logistics activity (F) Information maintenance is a support logistics activity 12- Customer service standers set the level of output and degree of readiness to which logistics system must respond (T) 13- Transportation and inventories are secondary cost-absorbing logistics activities(F) Transportation and inventories are Key cost-absorbing logistics activities 14- Transportation adds time value to products and services, whereas inventories add place value 15- Value in logistics is expressed in terms of time and place 16- Globalization of industries well not depend on logistics performance and cost 17- Outsourcing adds value with careful management of logistics costs 18- Quick response to the company internal operations creates marketing advantage