ELON EDWARD ROOD

1297 Darwin Drive

Oceanside, CA 92056
619.807.8045
elonroodsandiego@yahoo.com

QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over three years of experience in account
management, claims and sales processing, and phone operations within the entertainment, shipping ,and
restaurant industries.

♦ Talent for identifying customer needs and presenting appropriate company and service
abilities.
♦ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business.
♦ Track record of assisting in the design and implementation of reporting procedures that reduce
labor costs and improve customer-satisfaction ratings.
♦ Expertise in resolving escalated customer service issues.
♦ Proficient with Microsoft Office System (including Microsoft Word, Microsoft PowerPoint,
Microsoft Publisher, Microsoft Excel and Microsoft Outlook)

PROFESSIONAL EXPERIENCE

Right Management – San Diego, California (2006-current)

Client Services Associate

Serve as Client Services Associate for Right Management with a huge office base.

Process resumes, approach candidates with excellent customer service, and phenomenal responsibilities
to run the San Diego office. Monitor candidates with Right Track. Current in helping organize, facilitate,
sell, and manage seminars. Emailing, handling phone calls, and speed with efficiency in completing tasks
given by Consultants as well as Candidates.

The UPS Store –Tampa, Florida and Carlsbad, California

Assistant Manager (2002 to 2006)
Serve as Assistant Manager for a major shipping company with offices worldwide.
Promoted to lead a team, collaborate with the Store Manager, and to create strategic plans to enhance
customer satisfaction. Provide employees with tools to maintain and increase service levels to both
internal and external customers. Work closely with other departments to promote sales contests, clarify
information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service
statistics.
 ELON EDWARD ROOD
Page 2 of 2

Professional Experience Continued

IVO Global Productions – Tampa, Florida

Office Manager and Personal Assistant (2003 to 2004)

Processed airline ticket orders, answered questions, responded to concerns, and alleviated delicate
situations with professionalism and sensitivity. Prepared weekly reports for our supervisor and was his
personal assistant.
• Selected to coach and mentor new representatives for opening of new warehouse.
• Achieved perfect score on all phone monitors throughout tenure.
• Received Customer Service Award for outstanding track record of positive customer feedback.

EDUCATION AND TRAINING

Associate of Arts
Hillsborough Community College – Business / Marketing