CCTV (Video Surveillance)

CRFQ NO- 1000139589 DT.20.05.11

Doc Name: IP-CRIS Solution Document

IP-CRIS (IP - CCTV Retailoutlet Information System) Solution Document

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CRFQ NO- 1000139589 DT.20.05.11

Doc Name: IP-CRIS Solution Document

Introduction

Scope
This document provides a macroscopic view of IP-CRIS (IP CCTV Retailout Information System), the Gas Station CCTV surveillance solution from Pine Labs. This document shall walk through the major components of the product and their mutual collaboration to achieve a common goal of securing a retail gas station by implementing CCTV surveillance system. The document does not touch upon the microscopic details of each and every feature but can be treated as a high-level guide to IP-CRIS.

Intended Audience
This document is intended for anyone who wants to have a quick look at the feature list of IP-CRIS without getting into each detail of every feature.

Business Background
Over the last couple of years, Petroleum Retail marketing in India has seen many changes in the forecourt area, ranging from high end MPDs to Oil Companies own loyalty program supported by best technology in vogue. Simultaneously, the faade of the ROs is also being given special thrust particularly in terms of appearance and upkeep. The latest change is foreseen in the field of RO automation in order to enhance the speed and quality of service at the Retail Outlets. As a next step in leveraging technology, BPCL intends to provide Video Surveillance equipment at select BPCL Retail Outlets.These outlets have a variety of formats. Some outlets are located in the urban areas while others are in semi-urban rural or highway Confidential Pine Labs Pvt. Ltd Authorized Sign & Stamp of the Vendor Page No.2/14

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locations. BPCL wants to implement a standard IP based CCTV surveillance solution that can be customized to suit outlets of all types. Surveillance solution should be scalable and modular. There should be a roadmap of moving across various phases and deployments of feature options.

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Abbreviations and Definitions

This section explains some of the terms and abbreviations used in this document to facilitate the reader in comprehending the terminologies used in the document.

Term BOPC CCTV DSM DU FCC HOS IP NVR RO PoE WDR BLC

Description Back Office PC Closed Circuit Television Driveway Sales Man Dispensing Unit Forecourt Controller Head Office Server Internet Protocol Network Video Recorder Retail Outlet

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Surveillance Modules in IP-CRIS

IP-CRIS has been conceptualized keeping in mind diverse needs of different outlets as well as changing needs and growth of the business. One thing which is required at all outlets is to keep an eye on forecourt, driveway, underground fuel storage tanks and vehicle moving in and out of the outlet.

Key Components of IP-CRIS

Cameras NVR Monitor Network Connectivity In the Outlet From Outlet to HOS

IP-CRIS wet stock surveillance

The wet stock tanks can be kept under surveillance and events can be captured if there is a movement detected in the vicinity of fuel tank. Alerts can be configured to monitor theft and adulteration type activities on the forecourt of the retail outlet

IP-CRIS Electronic Payment Surveillance

IP-CRIS has the ability to keep an eye on the forecourt where payment processing is taking place. It can capture the activity and presence of customers, DSMs, Cashiers etc around the payment terminals and can provide valuable feedback in case any complaint such as a charge back is reported. Confidential Pine Labs Pvt. Ltd Authorized Sign & Stamp of the Vendor Page No.6/14

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Forecourt Monitoring
The surveillance system will provide valuable footage to monitor and evaluate the events on the forecourt such as Customer Service standards Usage of mobiles Fueling discipline Customer disputes Traffic flow and bay utilization Unauthorized fueling such as in cans etc. Accidents if any

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System Architecture

The IP-CRIS Surveillance System consists of following key modules Security Layer: Security Layer manages the authentication and authorization for the application. Users connecting to the Surveillance System through GUI / web browser are required to authenticate with a specific login and password assigned to them. If user login / password do not match, access is denied. All failures are logged in the log files. Every valid user is granted access to perform certain tasks. Authenticated users can see only those menu options that they are authorized to access. Database Management: This is the generic layer for accessing the underlying database. This is utilized by applications / reports to store / retrieve data into / from database. Reports: Reporting Module generates various MIS Reports for the fore court manager / dealer. Forecourt & Tank area Monitoring: This interface allows monitoring of the forecourt equipments such as the Dispenser Unit, Fuel Tanks, vehicles, driveway , etc. Alarms & Alerts: To generate / manage alarms at the RO level and send alerts via HQ Systems. Local configuration of various alarms / alerts can be done at RO level such as switch ON/OFF . Back Office Management: This module allows day-to-day back office tasks such as maintaining backups of recorded video, MIS, Alerts , etc.

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Installation Drawing & Architecture Diagram

1. Basic installation

BPCL Router

Dealer

This is the basic and most common installation where Camera Station connects with a number of network cameras or video servers. All viewing, recording and playback is done on the Camera Station. A typical environment could be a small to medium retail shop, a gas station or a school.

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2. Basic installation with remote access on the local network

The Camera Station connects with a number of network cameras or video servers and is remotely accessed from the same local network using the Camera Station Client or Web interface. This scenario could be used when the Camera Station is located in a closed environment or away from where playback, viewing and administration are wanted. A typical environment could be a RO where Camera Station is located in the Sales Room and the Camera Station Client or Web interface is used in the Back office for viewing, playback and administration. The Camera Station Web interface will be able to view and playback events. The Camera Station Client will be able to view, playback and administrate. It is possible to use up to 10 remote Camera Station Clients for viewing, playback and administration. For playback and administration, the Camera Station Client or Web interface connects to the Camera Station, but for live viewing Camera Station Client or Web interface connects directly to the cameras.

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3. Installation with local network spread over a geographical area

In this installation, the local network is spread over a geographical area and the Internet is used to transfer the network traffic through a VPN (Virtual Private Network). The Camera Station is located in a sales room while the complete system is managed using the Camera Station Client or Web interface in another building or another part of the town, for instance. A typical scenario could be a dealer having multiple ROs that has network cameras or video servers at the ROs while the management of the system is at a separate office (head office).

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5. Remote access over the Internet using Camera Station Client or Web interface

This installation is similar to the basic installation with the added exception that remote access using the Camera Station Client or Web interface is possible from anywhere on the Internet. The Firewall/Router between the local network and the Internet must be set up to allow network traffic from the Internet to access the Camera Station and to the separate cameras. Otherwise, the Camera Station Client or Web interface will not have access to the Camera Station for administration, playback and viewing. Normally, remote access to the cameras are set up by 'port mapping' in the Firewall/Router. A typical example could be a RO where the owner or a contracted security company remotely checks on the RO. Confidential Pine Labs Pvt. Ltd Authorized Sign & Stamp of the Vendor Page No.12/14

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