One day Treatment Coordinator course for the dental team To be held on 7th October 2011 in London to help

practices reach their true potential! These courses are run by Laura Horton The UKs Treatment Coordinator Consultant! LEARNING OBJECTIVES: At the end of the workshop delegates will be able to start: Delivering outstanding pre-clinical assessments Playing their part in the clinical consultation Presenting post-consultation treatment options Letting clinicians focus on clinical dentistry Discussing money easily and effectively Securing more treatment acceptance Improving the level of customer service Developing quality communication skills Appreciating client personality types OVERVIEW: So many practices are busy seeing patients and producing treatment plans. Too often however they are not translating this activity into doing the kind of dentistry that they would really like to do and more importantly they are not doing the kind of dentistry that their clients really want to have. It is generally recognised that clinicians like to do clinical work and whether by delegation or abdication would prefer to leave the rest to someone else. However without clear processes, the right people at each stage and the correct skills training there is confusion, poor customer service and patient dissatisfaction. Through a blend of teaching, facilitated discussion, demonstration and hands on experience, this one day workshop is for those members of the practice team who want to explore the range of processes and the skills that are

required to establish the role of the patient treatment coordinator. Contact 0114 263 6161 laura@laurahortonconsulting.co.uk to book your place.

Fee 250+vat Save 10% if you mention the Dental Angels newsletter! About Laura: Laura has an outstanding passion for, and knowledge of, dentistry. Entering dentistry in 1996 she has experienced many different dental environments NHS, mixed, hospital, community, private and top end private cosmetic and orthodontic practices. Laura is a qualified DCP, dental radiographer and has a merit in oral health education. She has also studied Sales Management and Marketing at diploma level. Laura has extensive management experience in dentistry. She has worked with the USAs leading coaches in her last employment which helped her to acquire many new skills which have been adapted and brought to the UK marketplace. Lauras passion lies with the training and implementation of the TCO role, she is the UKs Treatment Coordinator Consultant and has been responsible for the breakthrough and education of this role the UK dental profession. Lauras influential role in introducing the treatment coordinator role into UK practices (with her unrivalled and infectious enthusiasm) is how Laura Horton is making a name for herself as the latest "gem" in dentistry. Laura was employed by one of the UKs top five cosmetic and implant practices, where her principal describes her as the best employee he ever had and recommends her services continuously! This practice appeared regularly in the media as well as on hit TV programmes such as Extreme Makeover UK. They were renowned for their high level of patient care, patient service and success as a dental practice. Laura was responsible for the management of the two practices in addition to the successful training academy that was owned by the practice. Due to Lauras responsibilities she could no longer act as the treatment coordinator and trained other team members to perform the role this gave Laura the motivation to begin her own business. Laura has been successfully working with dentists and their teams since 2005 and through her own company since 2008. She has a sleeves rolled up attitude and thrives in her unique hands on style of delivery.

She has helped dental practices to achieve high levels of success with her understanding of the UK market and behavioural attitudes of the public. Laura knows that each practice is different and that this must be taken into account as well as the individual needs of the principals/partners associates and team. Laura works equally with both the countrys award winning practices, and with those that are just embarking on the new journey of establishing a dental practice.