IN THE NAME OF ALLAH THE MOST BENEFICIENT, THE MOST MERCIFUL

ACKNOWLEDGEMENT

We think if any of us honestly reflects on who we are, how we got here, what we think we might do well, and so forth, we discover a debt to others that spans written history. The work of some unknown person makes our lives easier every day. We believe it's appropriate to acknowledge all of these unknown persons; but it is also necessary to acknowledge those people we know have directly shaped our lives and our work.

TESLA INDUSTRIES (AN INTRODUCTION) :

Tesla Technologies is private limited company formed in 1992 by 3 engineers. Tesla believes in designing and producing sophisticated and dependable control and safety devices for domestic and industrial applications at affordable prices. Tesla has a broad based engineering design, development and hi-tech manufacturing setup that is geared towards volume production. Tesla started its journey with the indigenization of domestic gas appliances controls in 1992, for local as well as international markets by acquiring international approvals like BEAB (British Electro technical Approvals Board), Advantech (British Gas) and ISO 9001: 2000, 15500. Working continuously to expand its offering and product portfolio, Tesla has entered the market of compressed natural gas (CNG) , with the development of state of the art CNG equipment (Dispensers, Priority Panels, Storage Cascade and conversion kits for automobiles) .

COMPANY PROFILE:

Basic Information:

Company Name: Business Type: Product/Service (We Sell):

Address: Number of Employees:

Tesla Industries Manufacturer CNG Dispensers,CNG Conversion Kits,CNG Priority Panels,Storage Cascade,CNG Cylinders,LPG Dispensers,Hoses,Electric Elements,Electric Thermostats,Gas Controler Thermostats,CNG Booster Plot No. 81-G, Street No. 6, I-10 / 3, 51 - 100 People

Company Website URL: http://www.tesla-tech.com

Ownership & Capital: Year Established: Legal Representative/Business Owner: 1992 Mr. Aamir Hussain

Trade and market: Main Markets: North America South America Eastern Europe Southeast Asia Africa Oceania Mid East Eastern Asia Western Europe

Factory Information: Factory Size: Factory Location: QA/QC: No. of Production Lines: No. of R&D Staff: No. of QC Staff: Management Certification: 5,000-10,000 square meters Plot No. 81-G, Street No. 6, I-10/3 Islamabad. In House Above 10 11 - 20 People 11 - 20 People ISO 9001:2000 ISO 14001:2004 Others

LIST OF PRODUCTS:
The company deals in the following products; Geysers Thermostats, Gas Geyser Timers, Electric Elements, Thermostats & TRE control plates, Flexible Hoses, End Fittings & sockets for gas burner appliances, filters, compressor, kits for CNG/LPG, boosters & servicing of applications where applicable.

QUALITY MANAGEMENT SYSTEM (REQUIRMENTS):

There is overall eight management requirements for quality assurance of an organization and these are; 1. 2. 3. 4. 5. 6. 7. 8. Scope Normative references Terms and definitions Quality management system Management responsibility Resource management Customer- related process Measurement, analysis and improvement

There are also certain points cover under these but we overall analyses these points in such a way that there sub headings are also covered inside them. 1. Scope: In this we look on the overall border picture of our product that either our product is demanded by the customer or is there any market potential for this product or it covers the demands of our customers and satisfy there needs or not, this is this we overall check the scope of product through different types of analysis it may be either market survey or through the customers demand survey. 2. Normative references:

3. Terms and definition: In this part the company must fulfill all the terms that are given in the quality manual for gaining a certification of ISO standard. 4. Quality management system: In this we deal with all the process of documentation regarding ISO certification. In this first we analyze our organization then develop a quality manual that describes all our organization in this all the parts of our organization are discussed in details and for this there must be a proper check on them and they should be renewed as the ISO changes its quality manual as the running processes of our organization changes we also changes the working in our quality manual because it is the document that describes the organization.

5. Management responsibility:

ASSESSMENT PROGRAM:
In the supervision of Mr. Shaukat ali and his team leader Mr. Ghulam dastgeer the assessment program is started on 10 may 2011(Tuesday). The assessment will start with an opening meeting to verify / the scope of the assessment and explains the methods of reporting. Senior management is also attending this session but the team leader will take chair. The purpose of this program is to enable us that the appropriate personnel are available. During the assessment program the entries broadly follow the clauses of THE STANDARD but have been grouped approximately by functions. Please make sure that the appropriate managers responsible are available during the period indicated. The assessment team may prepare a more detailed program at an early stage which may include a brief tour of premises. It would be appreciated if you could please make available private facilities, i.e an office/desk for use by the assessors during the course of assessment. Please also make available for each team member a section of any sales literature describing your companys products and services. Department/ Activity /Process General requirement. Documentation requirements / general / quality manual /documentation control / quality record Management commitment Customer focus Quality policy Planning /quality objectives / quality management system planning Responsibility & authority / management representative /internal communication Management review /general / competence, awareness and training Provision of resources Human resources/ general competence awareness & training Infrastructure / work environment Planning of product realization Customer related processes / determination of requirements related to the product / review of requirements related to the product, customer communication Purchasing/ purchasing process/ purchasing information / verification of purchased products Control of production & service provision Identification & traceability Preservation of product Control of measuring and monitoring equipment General Customer satisfaction Internal audit

Monitoring & measurement of process/ product Control of non-conforming product Analysis of data Continual improvement Corrective action / preventive action Use of logo

CONDITION OF ORGANIZATION BEFORE THE IMPLEMENTATION OF ISO 9001:2008 AND AFTER THE IMPLEMENTATION OF THIS STANDARD:
For analyzing this thing we consider assessment program that is mentioned above and discuss each and everything mentioned in it and consider its impact on the organization before the implementation of ISO standard and after the implementation ISO standard. The main things that are related to ISO and that also relates with its impact on the organization are these above mentioned things that describes and maintain a current and the previous position of the organization. General requirement (before ISO implementation): In this we basically analyze that is there a need of certification of an organization. Or the products that company produces meet the customers requirements or not. Before the implementation of ISO 9001:2008 there is no definition of customer in the organization they just work on the principle that what they produce is customer want. It is in first ten ISO certified companies from Pakistan. The future demands and their customers force them that they go for ISO certification for there better future. Because they relate with production side and in this there is a lot of risk of damage of certain product or any slight damage may leads towards the failure of the entire product for this they have to certify them selves to ensure there customers that they give them quality standard products. General requirement (after ISO implementation): After the implementation they specify each and everything within there organization they realize that customer is the key success towards their profits. And after this they focus on the principle that what customer demand; we made that thing. After that the company heavily implement ISO standers in there organization and now there customers can easily buy there products without any hesitation of occurrence of problem related to the quality standard.

Documentation requirements / general / quality manual /documentation control / quality record (before ISO implementation): Before the implementation of ISO standard there is no concept of the any documentation related the product line, quality manual or the quality record because before implementing the ISO standard the organization works randomly as there own way. There is no document that properly describes the overall position an overall organization. There is no proper records of there products sales etc. Documentation requirements / general / quality manual /documentation control / quality record (after ISO implementation): After the implementation of ISO standard there must be a proper check on documentation the organizations develop there quality manual that describes the overall organization and keep the record of that manual and there is also an continuous improvement in the quality manual and from organizations side there is no compromise on the quality of the product in coming future. The organizations have to manage these things because they are audited by the companies to retain that ISO certification if they dont work on these aspects they auditors cancel there certification.records are established to provide evidence of conformity to requirements and of the effective operation of the quality management shall be controlled through this. Thus the TESLA industries are audited twice a year, they maintain these standards in there organization in such a way that the maintenance of these things I s normal routine for there employees. Management commitment (before ISO implementation): Before the Implementation of ISO there is no top managemenrt comittment with this quality management system the objectives are decided at upper level and aftere final decision it is convayed to everybody. Management commitment (aftere ISO implementation): After the implementation of ISO top managfement take intrest in every part of there organization. Now they conduct meetings in there organization and every employee must be present in that meeting and free to give any suggestion. After the implementation of ISO standard in TESLA industries the final decision is taken place after listening to evgery employee in this way the employee fell motivated that organization give him importance. After all this the decision is taken place and it is convayed to every one after an organized meeeting sesssion.

Customer focus (before ISO implementation): Before the implementation of ISO standard there Is no definition of customer defined in TESLA industries. They just work on seeling there good, they didnt work to retain there customers in a scense that he/she didnt go to there compatatior. This creates a very bad image of organization towards there customers and in a result the customers are dissatisfied. Customer focus (after ISO implementation):