9/30/2011

CLEARTRIP.COM

ONLINE PASSENGER RESERVATION SYSTEM

ITM ASSIGNMENT | Basant Agrawal (F-007)

INDEX

TOPIC
1. 2. 3. 4. 5. 6. 7. 8. 9. INTRODUCTION MANUAL SYSTEM SYSTEM IMPLEMENTATION (PRS) INTERNET SYSTEM IMPLEMENTATION IPO CYCLES INPUTS PROCESSING FLOWCHARTS OUTPUT

PAGE NO
3 3 4 5 5 6 6 7 9

1. INTRODUCTION: The aviation industry in India is one of those sectors that saw a constant pace of growth among the other industries in the world over the past many years. The open sky policy of the government has helped a lot of overseas players entering the aviation market in India. From then, it has only been growing in terms of players and the number of aircrafts. At present, private airlines account for around 75% portion of the domestic aviation market. The 9th largest aviation market in the world is India. Taking the help of the statistics from the Ministry of Civil Aviation, approximately 29.8 million passengers traveled to/from India in 2008, showing a surge of 30% from 2007. The prediction stated that international passengers will touch 50 million by 2015. More opportunities in the aviation industry in India are likely to make way for about 69 foreign airlines from 49 countries. The reservation system of various airlines was made online few years ago. Moreover with the advent of technology and with everything going the internet way we saw the emergence of much online reservation system collaborating the details and the booking of most of the players. The two most dominant names in the market is of makemytrip.com and cleartrip.com with makemytrip.com as the market leader as of now. Following the trend we saw many other open similar sites like yatra.com and ezeego.com, etc. 2. MANUAL SYSTEM Before the advent of computers in passenger reservations in Indian Aviation, Reservation of tickets was done in a difficult and inefficient manner. Tickets had to be booked by manually going to the reservation counters and then asking for paying for tickets at the reservation counter, the person at the reservation counter would then give a ticket you ask for if he had any ticket left. Manual systems required centralized reservation centers, groups of people in a room with the physical cards that represented inventory, in this case, seats on airplanes . These tickets were rectangular in shape and made of hard cardboard they varied in appearance from
3

region to region. The ticket mentioned all the information required like endpoints of travel, date, distance and fare. The problems associated with the manual reservation system were: 1. Labor intensive process of reservation, passengers had to stand in lines 2. Inefficient system of reservation as tickets were divided amongst stations 3. Lack of transparency led to black marketing of flight tickets and passengers never got to know how many tickets are left to be booked thus the person at the reservation counter 3. IMPLEMENTATION OF PASSENGER RESERVATION SYSTEM The pilot project of P.R.S. was started on 15.11.1985, over Northern Railway with IMPRESS (Integrated Multiple Train Passenger Reservation System), an online transaction processing system developed by CMC Ltd at New Delhi. This was later replicated at Mumbai, Chennai, Kolkata, and Secunderabad as well. A new and improved system called CONCERT (Country Wide Network for Computerized Enhanced Reservation and Ticketing) was later developed by CRIS. DETIALS OF CONCERT: 1. PROGRAMMING LANGUAGE: C and FORTRAN 2. RESERVATION CAPABILITY: Reservation of tickets from anywhere to anywhere, in any class at any date could be done using this system 3. MAIN MODULES: Flight operator module Reservation Module Cancellation and Modification Module Charting Module Accounting Module Database Module

4. IMPLEMENTATION OF INTERNET RESERVATION SYSTEM The online ticket reservation system was developed and in the E-Ticket facility the ticket is booked online and a printout can be taken and it can be used with a identification proof of the person whose name is mentioned on the ticket. This system simply acts as an interface between the Client on the internet and the PRS of cleartrip.com the function that this system provides is Security and Management System like account creation and ticket order placing and ticket cancellation process. HARDWARE DETAILS OF THE SYSTEM: 1. WEB SERVER: 2 x 2 CPU Proliant DL 360 2. APPLICATION SERVER: 2 x 4 CPU Proliant DL 580 3. DATABASE SERVERS: 2 x 2 CPU Proliant ML 570 4. FIREWALL SERVER: 2 x 2 CPU Proliant DL 360 5. POWER BACKUP: 2 x 6 KVA Libert UPSs with 16 nos 26 AH external batteries 6. BANDWIDTH TO EXISTING PRS: 2 MBPS over dedicated fiber 7. BANDWIDTH TO THE INTERNET: 5.5 MBPS leased to Satyam ARCHITECTURE OF ONLINE RESERVATION SYSTEM: 5. I-P-O CYCLES

INPUT The client or Passenger enters the data required to make or cancel a reservation

PROCESSING The input is taken and the processed by accessing information in databases and updating the transaction

OUTPUT The Result of transaction is displayed to the user it can be a hardcopy or softcopy

DATABASE (MAINTAINED BY PRS)

1. INPUT (DATA REQUIREMENTS) User Name (in case of registered user) Password (in case of registered user) Source station Destination station Class Date of Journey No of tickets Date flexibility Names Ages Address for communication Type of booking (round trip; one way; multicity)

The above inputs are required to be entered the username and password are optional to login to the online reservation system. This can be done by accessing the cleartrip.com web site from any computer.

2. PROCESSING Once the user enters the details of the ticket he requires the system first accesses the database to check whether the desired ticket is available or not in case it is the. The various airline options are shown on the page depending upon the cost and the time of the airline. Discount scheme, if any, is mentioned along the name of the airlines. When he confirms it he is redirected to a new page to enter the details about his name, address, telephone number. When all the details are given the person is redirected to the payment gateway from where the customer can pay for the ticket via
6

Credit Card or Debit Card once the confirmation of payment for the ticket is received from the payment gateway then the ticket is updated in the databases and the and transaction is marked as complete and the results are directed towards the output unit.

FLOWCHART OF OPERATIONS 2.1. BOOKING A TICKET

START

ENTER ID & PASSWORD (if member)

Authorization successful

ENTER REQUIRED TICKET DETAILS

TICKET AVAILABLE?

INVOKE PAYMENT GATEWAY

ON SUCCESSFUL TRANSACTION DATBASE UPDATED

DISPLAY TICKET, PRODUCE REQUIRED OUTPUT

START 7

2.2.

CANCELLATION OF TICKET

START

ENTER ID AND PASSWORD (IF MEMBER)

GO TO TRIPS HISTORY

SELECT THE TICKET TO BE CANCELLED

PRESS THE CANCEL TICKET BUTTON

TICKET IS CANCELLED AND THE DATABASE UPDATED AND MONEY IS CREDTIED TO THE BANK ACCOUNT

LOGOUT AFTER RECEIVING CONFIRMATION OF CANCELLATION

START

3. OUPUT The input and output devices are generally the same device which is normally a computer with internet connectivity, the output displays the result of a transaction which may either be a message displaying unavailability of seats or it may be a confirmation of reservation and the ticket will be available for printing in case of ETicket and/or it will be displayed with its PNR number. As an output reservation charts and accounting reports can also be obtained from the system. Thus the outputs that can be generated are: E-ticket for printing Reservation Charts Accounting Reports Message displaying unavailability of tickets Message displaying cancellation of ticket