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Certified Six Sigma Black Belt Test Topics ..................................................................................................... 1 Certified Six Sigma Green Belt Test Topics ................................................................................................... 2 Six Sigma Black Belt Exam Review ................................................................................................................ 2 Minimum Expectations of a Six Sigma Black Belt ......................................................................................... 3 Examination .................................................................................................................................................. 4 Six Sigma Black Belt Certification Requirements .......................................................................................... 4 Project Completion ................................................................................................................................... 5 Study and Understand Team Concepts Reviewed in the Body of Knowledge ......................................... 5 Study and Understand Customer Concepts Reviewed in the Body of Knowledge ................................... 5 Study and Understand Specific Six Sigma Framework Covered in the Body of Knowledge ..................... 5 Take Exam ................................................................................................................................................. 6

Certified Six Sigma Black Belt Test Topics

DMAIC Performance Improvement Model The Cost of Quality Traditionally Quality Change and Reasons for Change Training and Education Process and System Joseph M. Juran Benchmarking Project Charter NGT and Multivoting Affinity Diagram Tree Diagram Project Scope Process Map

Enumerative and Analytic Studies Central Limit Theorem Gage Repeatability Reproducibility Studies Multi-vari Study Statistical Independence Non-parametric Tests OLAP Online Analytic Processing QFD Quality Function Deployment Soft Skills Evaluation Quality Circles Team Performance Evaluation

Pareto Principle Hard and Soft Savings Quality Cost Data Types of Check Sheets Matrix Diagram Force Field Analysis Optical Comparator Single, Double and Mix Sampling Kurtosis and Skewness Inference and Null Hypothesis Inspector Concurrence Study Control Chart Interpretation

Exponentially Weighted Moving Averages RTY Rolled Throughput Yield Project Decomposition Feedback Loops Resources and Conflicts Communication

Expenditure Audits Management Strategy Tactical Plans Mean Time Between Failures Response Surface Methodology Evolutionary Operations Dr. Genichi Taguchi

Thomas Pyzdek Cusum charts Poka-Yoke Devices ZMET Analysis of Variance American Customer Satisfaction Index

Certified Six Sigma Green Belt Test Topics

DMAIC Walter Shewhart Plan-Do-Study-Act Internal and External Roadblocks Dashboards Project Prioritization Matrix Kanban System Poka-yoke Devices 5S Sort Value-added DMAIC Multi-Generation Product Plan Theory of Inventive Problem Solving Pugh Matrix W. Edwards Deming CTQ American Customer Satisfaction Index Quality Function Deployment Kano Surveys Work Breakdown Structures Gantt Charts Inventions and Innovations Kaizen American National Standards Institute Juran Trilogy PERT Kaoru Ishikawa IDOV Total Life Cycle Cost DPU Rolled Throughput Yield Nominal Group Technique De Bono SIPOC Minitab Kurtosis and Skewness Robustness DMADV Binomial Distribution Charts Multi-vari Studies Replication Joseph M. Juran SDSA

Six Sigma Black Belt Exam Review

Six Sigma is a philosophy developed for the management of highly complex business and manufacturing enterprises. The Six Sigma Black Belt certification process consists of questions about the Six Sigma philosophy and organizational goals, measurement and key profit drivers, the implementation of lean concepts into manufacturing, and the elimination of obstacles that can derail progress. A second section of the Six Sigma examination consists of questions within the general category of operations management. This component of the exam requires the test taker to analyze customer data using graphs and statistical tools, to identify degrees of involvement in a process, and to be familiar with quality control techniques related to customer satisfaction. There are nine questions in the first section of the certification test. These are devoted to the philosophy of Six Sigma; the integration of lean; the interrelationship between operational activities like production,

accounting, and design; and the impact this interaction can have on profit. The nine questions in this section focus also upon the leadership that management must provide in setting the direction for structural, cultural, and operational goals. This section of the test requires the student to understand the roles of various Six Sigma levels. There are also nine questions on the process management aspects of the business enterprise, requiring the test taker to understand and apply Six Sigma concepts to customer satisfaction, quality and cost control, safety, and product delivery. This section of the certification test entails benchmarking, or business performance measurement in the financial and quality areas. In the financial area, test takers may be asked to answer questions about market share, ROI, revenue growth, cost-benefit analysis, and related material. Sixteen questions are focused on team formation and team management. To succeed in this area, the test taker will need knowledge of team motivation and communication techniques; time management; and performance evaluation. Fifteen questions ask for definitions of the customer, customer requirements and feedback, the project charter, and tracking by means of schedules and Gantt charts. Twenty-six questions deal with statistical measurement of all operational and process-management activities, while another 24 questions relate to analysis of multivariate tools, regression, and correlation coefficient and hypothesis testing. Process improvement is the focus of the next 23 questions of the certification test. Test takers must be familiar with concepts of waste elimination, cycle-time reductions, project design, and risk analysis. Finally, there are 21 questions about process control and other control tools.

Minimum Expectations of a Six Sigma Black Belt

Will be able to explain six sigma philosophies and principles, including related systems and tools (lean, quality, process/continuous improvement, etc.), and will be able to describe their impact on various business processes throughout the organization. Will understand the various leadership and six sigma roles and responsibilities. Will recognize organization roadblocks and be able to use change management techniques to manage organizational change. Will be able to define benchmarking and will understand various financial and other business performance measures. Will be able to identify customer requirements and describe the impact that six sigma projects can have on various types of customers. Will have a fundamental understanding of the components and techniques used in managing teams, including time management, planning and decision-making tools, team formation, and performance evaluation and reward. Will know how to use appropriate techniques to overcome various group dynamics challenges. Will understand the elements of a project charter (problem statement, scope, goals, etc.) and be able to use various tools to track the project progress. Will be able to use customer feedback to determine customer requirements. Will have a basic understanding of data collection techniques, process elements, and process analysis tools.

Will have a basic understanding of measurement systems. Will have a basic understanding of probability concepts and distributions. Will be able to perform statistical and process capability calculations. Will be able to analyze the results of correlation and regression. analyses. Will be able to interpret multi-vari study results and interpret attributes data to find sources of variation. Will be able to define multivariate tools. Will be able to perform hypothesis testing and analyze their results. Will understand the elements and purpose of FMEA and be able to use root cause analysis tools. Will be able to identify and interpret the 7 classic wastes. Will be able to use gap analysis tools. Will be able to plan design of experiments (DOE) and be able to analyze their results. Will be able to use various tools to eliminate waste and reduce cycle-time. Will be able to define kaizen, kaizen blitz, and theory of constraints. Will have a fundamental understanding of how to implement an improved process and how to analyze and interpret risk studies. Will be able to implement statistical process control (SPC). Will understand total productive maintenance (TPM) and visual factory concepts. Will be able to develop control plans and use various tools to maintain and sustain improvements. Will understand common DFSS and DFX methodologies, robust design and processes, and techniques for strategic and tactical design.

Examination
Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Six Sigma Black Belt Certification is a four-hour, 150 multiple-choice question examination. It is offered in English. Examinations are conducted twice a year, in March and October, by local ASQ sections and international organizations. All examinations are open-book. Each participant must bring his or her own reference materials. Use of reference materials and calculators is explained in the seating letter provided to applicants. Please Note: The Body of Knowledge for certification is affected by new technologies, policies, and the changing dynamics of manufacturing and service industries. Changed versions of the examination based on the current Body of Knowledge are used at each offering.

Six Sigma Black Belt Certification Requirements

By Susan Ayers, eHow Contributor

Companies that utilize Six Sigma in their organizations understand that data-driven methodology gives them the ability to measure quality and eliminate defects. Originally conceptualized by Motorola Corporation, Six Sigma is a widely used, proven business strategy that uses certain statistical methods implemented by a hierarchy within the organization. This hierarchy is built with people who hold "belts," similar to martial arts, which determines their

degree of proficiency. Six Sigma Black Belts have demonstrated that they completely understand the principles and philosophies of this strategy. Before one can become a Six Sigma Black Belt, certain certification requirements must be met.

Project Completion
In order to become certified as a Six Sigma Black Belt, the candidate must complete two projects with signed affidavits attesting to the project's completion or one completed project with a signed affidavit along with three or more years of related work experience. The projects must be business related in areas such as manufacturing, human resources or accounts payable and must be relative to improving quality or eliminating defects. The affidavit must be signed by your project champion who is a person in management at an organization and who helped you with your project or projects.

Study and Understand Team Concepts Reviewed in the Body of Knowledge

The Six Sigma Black Belt candidate must study the Body of Knowledge material and effectively understand it. The Body of Knowledge contains business specific information and Six Sigma strategies. A few of the areas covered in the Body of Knowledge that are specific to teams and leadership are: Enterprise-Wide Deployment which discusses values of Six Sigma and Lean Six Sigma (a variation of Six Sigma) and processes and applications; Leadership including responsibilities and organization roadblocks; Process Management including how stakeholders are affected and how finances are managed; Team Management including how teams are formed and what the various roles are; and Team Facilitation including how to motivate a team and how to effectively communicate with them.

Study and Understand Customer Concepts Reviewed in the Body of Knowledge

The Six Sigma Black Belt candidate must also study the Customer Concepts in the Body of Knowledge and be able to define what a customer is and how to identify customers and gain feedback. This entails that the candidate: Understand Project Charter concepts and how to set goals and objectives around the charter; Understand how to effectively measure characteristics of various business processes; Understand various system measurements, analysis, basic statistics and probability concepts; Understand process capabilities including indices and other data; Demonstrate an understanding of analysis and measurement techniques such as regression, correlation coefficients and multivariate tools. Also fully understand hypothesis methods such as sample sizes and testing for means; and Understand improvement methods such as design principles.

Study and Understand Specific Six Sigma Framework Covered in the Body of Knowledge
Understand the Six Sigma Framework and Methodologies including DMADV (define, measure, analyze, design, validate) and DMADOV (define, measure, analyze, design, optimize, validate) and specific tools and strategies.

Take Exam
After studying the Body of Knowledge, candidates are required to take and pass an exam which demonstrates their knowledge and proficiency in the areas covered. The exams are held at testing locations nationwide on several dates throughout the year.

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