Changes in Project Quality Management Chapter

Quality Planning: ON Page 95 following is the new edited diagram 

Quality Planning

Enterprise environmental Quality management plan

factor Tools & Techniques
Quality metrics
Organizational process Cost-Benefit Analysis
assets Quality checklists
Benchmarking
Project scope statement Design of Experiments (DOE) Process improvement plan
Cost of Quality (COQ)
Project management plan Additional Quality planning Quality baseline
tools
Project management plan (updates)

ON Page 96 following are the changes 

Perform Quality Assurance:
Quality Assurance (QA) is the application of the planned, systematic quality activities to
ensure that the project will employ all processes needed to meet requirements. To be
successful, QA processes require strong commitments from top management. Performing
organization provides the QA support to Project team & all other stakeholders. Iteratively
improving the quality of all processes (means Continuous process improvement) also
comes under QA. Continuous process improvement allows processes to operate at
increased level of efficiency & effectiveness by reducing waste and non-value added
activities.

Quality management plan
Quality metrics
Process improvement plan
Work performance information
Approved change requests
QC measurements
Implemented change requests
Implemented corrective actions
Implemented defect repair
Implemented preventive actions
Perform Quality
Assurance
Tools & Techniques Requested changes
QP Tools & Techniques Recommended corrective actions
Quality Audits
Organizational process assets
Process Analysis (updates)
QC Tools & Techniques
Project management plan (updates)

ON Page 97 following are the changes 

Perform Quality Control
Performing Quality Control (QC) involves monitoring specific project results to
determine compliance with standards and identifying ways to eliminate causes of
unsatisfactory performance to improve quality. Performing organization has QC (or
similar names) department to perform the all the quality control activities.

Perform Quality Control

Quality management plan
Quality metrics
Quality checklists
Organizational process assets
Work performance information
Approved change requests
Deliverables
QC Measurements
Tools & Techniques
Validated defect repair
Cause & effect diagram Quality baseline (updates)
Control Charts
Recommended corrective actions
Flowcharting
Histogram Recommended preventive actions
Pareto chart
Requested changes
Run chart
Scatter diagram Recommended defect repair
Statistical sampling
Organizational process assets
Inspection (updates)
Defect repair review
Validated deliverables
Project management plan (Updates)

ON the top Page 97 following are to be included 

Grade & quality
Various industries identify grade & quality to its on usage. For example in
pharmaceutical, a drug / composition may have different grades. Each grade represents a
quality & purity. In PMBOK, grade is a category assigned to products or services having
same functional use but different characteristics. Low quality is always a problem but low
grade may not.

Precision and accuracy

If true value is 13.987 then if an instrument gives outputs: 13.986, 13.983, 13.989,
13.985, 13.981  then we can say Precision is up to two decimal places that 13.98.
Means consistency that value of repeated measurements are obtained as output. Accuracy
is the correctness of a measured value close to its true value.
ON the top Page 103 following are to be included 
Run Charts
Run charts are used for Trend analysis showing trends in a process over time or variation
overtime. For example, Cost & schedule performances are normally measured as
activities per period completed with significant variances.

Statistical sampling
Choosing part of the population of interest for example selecting 5 items out of a lot of
100 items. Appropriate sampling can often reduce the cost of quality control. Amount of
samples to be taken is often determined by the number of possible defects in the lot of
items.

Summary of Quality tools

Quality Planning Quality Assurance Quality Control
Cost-benefit analysis QP tools & Techniques Cause & effect diagram
Benchmarking QC tools & Techniques Control charts
Design of Experiments Quality Audits Flowcharting
Cost of Quality Process Analysis Histogram
Other tools: Brainstorming, Pareto chart
affinity diagram, force field Run chart
analysis, Nominal group Scatter diagram
techniques, matrix Statistical sampling
diagrams, flowcharts and Inspection
prioritization metrics Defect repair review

Poor Quality
• Increases Risk
• Decreases Productivity
• Low Moral
• Low Customer satisfaction

Good Quality
• Decreases Risk
• Increases Productivity
• High Cost effectiveness
• High Customer satisfaction

To be removed:  “Other Tools”

Apart from existing question, following could be added:

26. Which of the following is NOT a Quality Planning tool:
A. Brainstorming
B. Flowcharts
C. Run chart
D. Cause & effect diagram
27. Which of the following is NOT a Quality Control tool:
A. Scatter diagram
B. Flowcharts
C. Process analysis
D. Statistical sampling

28. Which of the following is NOT a correct statement:

A. Low quality is always a problem but low grade may not
B. High grade will not always results in high quality
C. Grade is a category assigned to the product or services having same functional use
but different technical characteristics
D. Low grade will always result in low quality

29. All the following are correct EXCEPT:

A. Precision is consistency that value of repeated measurements
B. Accuracy is correctness that measured value is close to true value
C. Precise measurements are accurate
D. Accurate measurement is not necessarily precise

30. Which of the following quality control tool is used for trend analysis:
A. Scatter diagram
B. Affinity diagram
C. Run chart
D. Control chart

31. All the following are Quality-assurance input EXCEPT:

A. Quality Metrics
B. Process improvement plan
C. Quality Management Plan
D. Requested changes

32. All the following are Quality-assurance output EXCEPT:

A. Implemented preventive actions
B. Recommended corrective action
C. Organizational process assets (updates)
D. Requested changes

33. All the following are Quality-Control output EXCEPT:

A. Recommended preventive actions
B. Recommended corrective action
C. Validated deliverables
D. Organizational process assets (updates)

34. All the following are Quality-Control input EXCEPT:

A. Quality Management plan
 B. Process improvement plan
C. Quality checklists
D. Approved change requests

35. All of the following are input to integrated change control from QC EXCEPT:
A. Organizational process assets (updates)
B. Validated deliverables
C. Validated defect repair
D. Requested changes
Answers: 26. C; 27. C; 28. D; 29. C; 30. C; 31. D; 32. A; 33. D; 34. B; 35. A