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Skill Types: A - Soft

Operational procedures are also known as which type of skills?

B - Hard C - Crafted D - Learned Which is the adherence to moral and ethical principles?

A - Integrity
B - Morality C - Honesty D Virtuous Character Length: by CompTIA? A-6 B-7 Which is the minimum character allotment for passwords, as defined

C-8
D - 10 Before Backing Up: Which should be reached before backing up a client's system?

A - Agreement
B - Work order C - Checks and balances D - Confidentiality contract Self-Adjusting: Which is being able to adjust oneself to different conditions? A - Versatility B - Moldability C - Adjustability

D - Adaptability
Communication : Which type of management involves explaining to clients the length of time required to complete a specific task or project? A - Time B - Exceptions C - Deployment

D - Expectations
Assertive Communication Qualities: communication? Choose all that apply. Which are qualities of active/assertive

A - Listen B - Eye contact


C - Place blame

D - Assert authority

E - No you statements F - Do not take it personally


Successful Communication Attributes: communication? Choose all that apply. A - Ignore Which are key elements of successful

B - Golden rule C - Active communication D - Assertive communication


Beginning a Project: A - Act abrasively B - Assert authority Which is a good practice when beginning a project?

C - Proper introduction
D - Passive communication Personal Information: Which is the correct practice for handling personal information? A - Viewing

B - Avoiding
C - Reporting D - Questioning Small Children: When dealing with children, which is a correct practice? A - Distract the child B - Rebuke the child

C - Speak with the parent


Client Education: IT technicians should make themselves available to educate clients on their computer problems.

True
False IT Technician Safety Hazards: A - Fire B - Falling CPU C - Hostile client Which is a common safety hazard for IT technicians?

D - Electrostatic discharge
Antistatic Connections: To which should the antistatic mat be connected?

A - Computer case
B - Wrist straps C - Magnetic strip D - Electrical outlet

Using Antistatic Equipment: Antistatic equipment should always be used when working with which type of devices? Choose all that apply.

A - CPU B - RAM
C - Memory stick D - Cooling systems Electromagnetic Interference: A - Warp images B - Crash airplanes C - Cause physical harm Which is an effect of electromagnetic interference?

D - Destroy data stored on electromagnetic media


Box Placement: Which is the proper way to place a box on a table? A - Placed at an angle B - Placed on top of soft material

C - Entire box securely on table top


D - Majority of the weight on table top Cleaning Spills: Which type of spills should be reported to the building services?

A - Large
B - Small C - Accidental D - Premeditated Peripherals: Which do peripherals provide? Choose all that apply.

A - Inputs B - Outputs
C - Extra vision D - Extra information

Plug Identification: A - TAS

Click the Exhibit button. Which connection type is highlighted?

B - HDMI
C - TOAL D - MCST

Port Identification:

Click the Exhibit button. Which connection type is displayed?

A - USB
B - HDMI C - Sound D - FireWire

Network Connector: shown?

Click the Exhibit button. Which type of network connector is

A - RJ-45
B - SATV C - Coaxial D - Split bolt Audio Jacks:

Which size jack is used for PC audio connections to speakers?

A - 1/8 inch
B - 1/4 inch C - 1/2 inch D - 1 inch

Additional Connectors: A - TSL B - Antenna

Click the Exhibit button. Which type of connection is shown?

C - FireWire
D - TV output Parallel Ports: A - USB What is the main function of parallel ports?

B - Printers
C - Monitors D Keyboards

Basic Cards: A - RAM

Click the Exhibit button. Which type of card is shown?

B - Video
C - Sound D Network

Main Components:

Click the Exhibit button. Which component of a PC is shown?

A - Power supply
B - Cooling system C - Internal battery D - Memory processor PC Drives: Which types of drives may be found in a PC? Choose all that apply.

A - DVD-RW drive B - Floppy disk drive C - Internal hard drive


Cooling: A - Ice Which item is used to help cool a PC system?

B - Fans
C - Plasma Windows NT Features: Which are features of Windows NT? Choose all that apply. A - Uses primarily DOS interface

B - Multitasking operating system C - Designed to run on current processors

D - Stored folders and files in NT file system


Updated Windows Features: Which version of Windows introduced features such as the Start menu and plug and play capabilities? A - Windows 7 B - Windows 95 C - Windows NT

D - Windows 2000

Windows Display: A - Windows 95 C - Windows 2000

Click the Exhibit button. Which version of Windows is shown?

B - Windows XP
D - Windows Vista Windows XP Professional: Which are features on Windows XP Professional which were not included on Windows XP Home? Choose all that apply.

A - NTFS access controls B - Encrypted file system C - Support for Group Policies D - Log in to a Windows domain

E - Support for remote desktop F - Support for multiple processors


Vista Versions: Which are versions of Windows Vista? Choose all that apply.

A - Windows Vista Ultimate B - Windows Vista Business C - Windows Vista Home Basic D - Windows Vista Home Premium
Media Center Versions: Choose all that apply. Which versions of Windows Vista contain the Media Center?

A - Windows Vista Ultimate


B - Windows Vista Business C - Windows Vista Home Basic

D - Windows Vista Home Premium


Connecting CPU to RAM: A - Bit hub B - Central processor C - Pattern regulator Which type of chip is used to connect the CPU to RAM?

D - Memory controller
64-Bit Windows Versions: versions? Choose all that apply. Which versions of Windows come in both 32-bit and 64-bit

A - Windows 7
B - Windows NT C - Windows 2000

D - Windows Vista