IBM Global Business Services

Attracting & Retaining Talent

Alan Hewitt November 18th 2008

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Agenda
Workforce renewal - trends Global studies key themes Enhancing workforce performance examples from other organizations Conclusion & workshops set-up
Se t Str at eg y

Please, & lets have Pl dialogue an throughout

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Population growth in prime working age group (24 to 59) has already begun to slow
Canada's Age Demographics 1950 to 2050
45 40 35 30 Age 80+ Age 60-79 Age 25-59 Age 15-24 Age 0-14
3.9 4.2 1.1 4.6 5.4 1.6 1.5 1.3 6.4 7.6 8.7 9.1 9.2 9.1 1.9 2.4 3.0 3.6 4.1 4.3

9.1

9.4

Population in Millions

25 20
1.7 2.1 1.9 1.6 1.4 7.4 6.7 5.9 2.2 4.1 2.3 5.1 2.6 6.0 3.1 4.0 4.5 4.9 8.7 7.8 9.7 10.8 2.5 2.8

3.7 3.3 17.7 17.8 17.9

15 10 5 0
1950

12.1

13.6

14.6

15.6

16.5

17.0

17.4

17.5

17.4

17.4

17.6

4.5

4.1

4.0

4.1

4.3

4.5

4.4

4.1

4.1

4.2

4.3

4.4

4.5

4.6

6.6

6.5

6.0

5.6

5.5

5.7

6.0

5.8

5.7

5.5

5.5

5.7

5.8

6.0

6.1

6.2

6.4

6.7

1955

1960

1965

1970

1975

1980

1985

1990

1995

2000

2005

2010

2015

2020

2025

2030

2035

2040

2045

Year
Source: Population Division of the Department of Economic and Social Affairs of the United Nations Secretariat, World Population Prospects: The 2006 Revision, http://esa.un.org/unpp, Sunday, November 02, 2008
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2050

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And will stop growing by the end of the next decade

Annual Change in the Prime Working Age Population 1982 to 2020
350 300 250

Thousands

200
325 332

247

273

285 246 214

150 100 50 0
224 232

301

314

192

191

192

191

192

186

188

192

193

182

185

173

159

135

119

105

93

93

84

81

77

66

61

50

45

33

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

2012

2014

2016

2018

17

Year
Source; International Labour Organisation, LABORSTA Internet, Economically Active Population Estimates and Projections 1980-2020. http://laborsta.ilo.org/cgi-bin/brokerv8.exe
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2020

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Recent global Human Capital studies provides key insights

CEO

HCI CHRO

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Enhancing workforce performance 4 themes

An adaptable workforce that can rapidly respond to changes in the outside market

Effective leadership to guide individuals through change and deliver results

An integrated talent management model that addresses the entire employee lifecycle

Workforce analytics that can deliver strategic insight and measure success

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Enhancing workforce performance key dimensions

Performance Management
Set Enterprise Strategy

Learning and Development

Strategy & Plan

Enterprise Performance

Workforce Management

Collaboration and Portals

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How organizations are enhancing workforce performance

To set strategy & plan

Workforce

sourcing strategies
Performance Management Learning and Development

Workforce capacity planning Workforce analytics Issue-based strategies: eg maturing workforce, diversity

Set Strategy & Plan

Workforce Management Collaboration and Portals

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How organizations are enhancing workforce performance

To attract & retain

Recruitment, retention & release Flexible working Sourcing of expertise & capability (use of offshore & outsourced supply) Contractor rationalisation
Set Strategy & Plan
Workforce Management Collaboration and Portals Performance Management Learning and Development

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How organizations are enhancing workforce performance

To motivate & develop

Career Performance Management Learning and Development

management & development,

including leadership Performance measurement & management Effective reward & remuneration Skills & Competency frameworks Career paths, top talent & succession planning Learning & development

Set Strategy & Plan

Workforce Management Collaboration and Portals

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How organizations are enhancing workforce performance

Performance Management

Learning and Development

To connect & enable

Knowledge

Set Strategy & Plan

Workforce Management Collaboration and Portals

& content management

Competency-based communities of practice Mobility & remote workforces Collaboration practice and tools

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How organizations are enhancing workforce performance

To deploy & manage

Time

& attendance solutions

Performance Management Learning and Development

Rostering & scheduling Activity & project-based real time deployment Workforce optimisation (supply & demand balancing) Time & labour utilisation management

Set Strategy & Plan

Workforce Management Collaboration and Portals

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How organizations are enhancing workforce performance

To transform & sustain

People

& behavioural change

High performance culture

Performance Management Learning and Development

Organisation design Communications and engagement Sustainable change Viral change and infused change

Set Strategy & Plan

Workforce Management Collaboration and Portals

solutions

13

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Conclusion
When we net this all down success is achieved when you have

the right people with the right skills & motivation with the right information in the right roles at the right cost In a sustainable way that continues to deliver value

14

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