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tw
(02)2705-5066

www.wunan.com.tw
(02)2705-5066

mailto : hope88@xuite.net

www.wunan.com.tw
(02)2705-5066

Unit 1-1

002

Unit 1-2

004

Unit 1-3

006

Unit 1-4

008

Unit 1-5

010

Unit 1-6

012

Unit 1-7

014

Unit 1-8

016

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Unit 1-9

018

Unit 1-10

020

Unit 1-11

022

Unit 1-12

024

Unit 1-13

026

Unit 1-14

028

Unit 1-15

60%

030

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Unit 2-1

034

Unit 2-2

036

Unit 2-3

038

Unit 2-4

040

Unit 2-5

042

Unit 2-6 21 Part

044

Unit 2-7 21 Part

046

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Unit 2-8

048

Unit 2-9

050

Unit 3-1

054

Unit 3-2

056

Unit 3-3

058

Unit 3-4

060

Unit 3-5

062

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Unit 3-6

064

Unit 3-7 Part

P&G

066

Unit 3-8 Part II

068

Unit 3-9 Part III

070

Unit 3-10
072

Unit 3-11 Part

074

Unit 3-12 Part

076

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Unit 4-1

080

Unit 4-2 Part

082

Unit 4-3 Part

084

Unit 4-4 Part

086

Unit 4-5 Part

088

Unit 4-6 Part

090

Unit 4-7 Part

092

Unit 4-8

094

Unit 4-9

IBMe-learning

096

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Unit 4-10

2008

KM

098

Unit 4-11

100

Unit 4-12

102

Unit 4-13

104

Unit 4-14 Part

106

Unit 4-15 Part

108

Unit 4-16 Part

110

Unit 4-17 Part

112

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Unit 4-18

114

Unit 4-19

116

Unit 5-1

120

Unit 5-2

122

Unit 5-3 Part

124

Unit 5-4 Part

126

Unit 5-5

128

Unit 5-6

130

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Unit 5-7 Part

132

Unit 5-8 Part

134

Unit 5-9

136

Unit 6-1

140

Unit 6-2

360

142

Unit 6-3

144

Unit 6-4

146

Unit 6-5

148

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Unit 6-6

150

Unit 6-7

152

Unit 7-1

156

Unit 7-2

158

Unit 7-3

160

Unit 7-4 Part

162

Unit 7-5 Part

164

Unit 7-6 KPI

166

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Unit 7-7

168

Unit 7-8 360

360
360

170

Unit 7-9 Part

172

Unit 7-10 Part

174

Unit 8-1

178

Unit 8-2

180

Unit 8-3

182

Unit 8-4 Part

184

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Unit 8-5 Part

186

Unit 8-6 Part

188

Unit 9-1

192

Unit 9-2 Part

194

Unit 9-3 Part

196

Unit 9-4
25-60%

198

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10

Unit 10-1

202

Unit 10-2 Part

204

Unit 10-3 Partt

206

Unit 10-4 Part

208

Unit 10-5 Part

210

Unit 10-6

212

Unit 10-7

214

Unit 10-8

216

Unit 10-9

218

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Unit 10-10

11

220

Unit 11-1

224

Unit 11-2 Part

226

Unit 11-3 Part

228

Unit 11-4

230

Unit 11-5

232

Unit 11-6 Part

234

Unit 11-7 Part

236

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12

Unit 12-1

240

Unit 12-2

242

Unit 12-3

244

13

Unit 13-1

248

Unit 13-2

250

Unit 13-3

252

Unit 13-4

254

Unit 13-5 IBM

256

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Unit 13-6

258

260

265

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www.wunan.com.tw
(02)2705-5066

Unit 1-1
Unit 1-2
Unit 1-3
Unit 1-4
Unit 1-5
Unit 1-6
Unit 1-7
Unit 1-8
Unit 1-9
Unit 1-10
Unit 1-11
Unit 1-12
Unit 1-13
Unit 1-14
Unit 1-15

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1-1

Unit

002

Human Resources Management, HRM

()

()

()

()

()

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6
003

HR M

HRM

HRM

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(02)2705-5066

1-2

Unit

004

.
6050
3540

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(02)2705-5066

005

20-28

28-30

35

30-35

40

35-45

50

45

60

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1-3

Unit

.
006

Employee Satisfaction, ES
Customer Satisfaction, CS

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5
1.
2.

3.
4.

5.

007

1.
2.

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1-4

Unit

008

.
Accenture

()

()

()

()

()

()

75%

74%

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(High Effectiveness Work Team)

1.
2.
3.

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(02)2705-5066

75%

009

1-5

Unit

010

()

()

()

()

()

()

()

()

()

()

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HRM
5.

4.

3.

2.

1.

011

HRM
5.

4.

3.

2.

1.

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1-6

Unit

012

Gary Dessler
Strategic Human Resource Management

.
Make a Difference
Make It Happen

.
Gary DesslerStrategic Human
Resource ManagementDessler
HR
Dessler1.
2.3.4.
5.

1.
2.3.4.
5.
6.7.

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Strategic Issue

1.

2.

3.

4.

5.

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013

1-7

Unit

21

014

.
()

Key Performance Indicators, KPI

()

()

.
()

1.

2.

3.WTO

()1.
2.
3.4.
5.6.

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1.
2.
3.
4.
5.

015

HR
1.HR
2.HR
3.HR
4.
5.
6.

7.
8.
9.
10.
11.

1.

2.

1.
2.
3.

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1-8

Unit

016

()
()
()

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1.

017

2.

3.

HRM

Organizational Capabilities

HRM

HRM

HRM
HRM

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1-9

Unit

.
018

Human Capital Asset

1.2.3.4.
5.6.7.8.

.
()

()

()

()

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1.

2.

3.

1.

2.
3.
4.

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019

1-10

Unit

.
020

()

()

()

()

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2.

3.

HRM

4
1.

2.

3.

1.

4.

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021

1-11

Unit

90
21

022

()

()

Effectiveness

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2
2.

1.

1.

023

2.

3.

4.

5.

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1-12

Unit

024

Gary Dessler
1.
2.
3.
4.
5.

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www.wunan.com.tw
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. .
, 2011.11

ISBN 978-957-11-6452-6 ()
1.
494.3

100019532

1FRM

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