Friday, 16th September 2011, Hotel Vivanta by Taj President-Mumbai, India

Indias First Comprehensive discussion forum to seek innovative solution for optimizing talent acquisition and retention strategies for Hospitality Sector

Hotelier India HR Conference 2011

Conference Speakers:

A POWER PACKED, FAST PACED conference An ideal meeting place for experiential knowledge sharing and networking for senior-level Hospitality HR Professionals

Kamlesh Barot, President, Hotel & Restaurant Association Western India Rajiv Kaul, President, The Leela Palaces Hotels and Resorts, Mumbai Kapil Chopra, Senior Vice President, Oberoi Hotels and Resorts Dilip Puri, Managing Director India and Regional Vice President, South Asia Starwood Asia Pacific Hotels & Resorts Pte Ltd. Sudhir Nagpal Managing Director, PIEM Hotels Ltd (Taj Group) Ashwin Shirali, Regional Director of Human Resources, Accor Hotels Neesha Mohapatra, Director Human Resources, The Grand New Delhi Souji Gopalakrishna Pillai, Deputy Director - Centre for Research & Development, Berjaya University College of Hospitality, Malaysia Col K C Menon, Head-Human Resources ITC Grand Chola, Chennai Narasimha Rao, Head Resort HR Operations Mahindra Holidays & Resorts India Ltd S David Naidu, Director HR, The Westin Mumbai Garden City Uday Mathew, Human Resource Manager, The Lalit Ashok Bangalore

This meet will discuss:

Best HR practices in the hospitality industry Talent management & retention: Managing talent the right way Best practices in building a workforce of engaged employees that help you shape competitive advantage for the hospitality sector Leadership-setting good examples Changing role of HR in the industry Understanding HR issues that are important to the CEO/owner and their expectations from the human resource team. Redefining HR role and functioning in hospitality sector How can HR offer business solutions to hospitality business needs through creative & business based policies & programme? New thoughts HR Metrics and benchmarks for the hospitality sector for business improvement and strategy alignment Employee orientation and mentoring programs Hospitality labour & employment law in India Trained manpower and its availability Strategising recruitment with retention for effective control of attrition

Organised By

Supporting Partners

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ITP Publishing India,Notan Plaza, 3rd floor, 898 Turner Road ,Bandra (west), Mumbai 400050, India

Friday, 16th September 2011

08.30 09.30 09.45 Registration and Continental Breakfast Welcome Address Session One: CEO Panel Understanding HR issues that are important to the CEO/owner and their expectations from the human resource team 14.30 Session Six: Talent Management Maximised career planning and talent management for the hospitality sector

What the corrective steps and thought changes required from hotel owners & top/middle management to assist the HR Department in effective functioning and linking as a business partner? Key expectations from management for the HR Team
Moderator Sudhir Nagpal Managing Director, PIEM Hotels Ltd (Taj Group) CEO Panel: Kamlesh Barot, President Hotel & Restaurant Association Western India Rajiv Kaul, President, The Leela Palaces Hotels and Resorts, Mumbai Dilip Puri,Managing Director India and Regional Vice President, South Asia, Starwood Asia Pacific Hotels & Resorts Pte Ltd. Kapil Chopra, Senior Vice President, Oberoi Hotels and Resorts 11.00 11.30 Networking Tea/coffee break Session Two: Recruitment & Retention Strategising recruitment with retention for effective control of attrition

Career progression & succession planning How to minimise losing the talent to other service industries such as entertainment, real estate and retail, etc. Developing talent within the organisation Attracting talent from other industries
Narasimha Rao, Head Resort HR Operations Mahindra Holidays & Resorts India Ltd 15.00 Session Seven: Case Study Laying the Human Brick for ITC Hotel Start-up's - A Game Changer

Mechanics/ Organizational Design Culture Setting Motivation, Continuous Engagement and Retention Career Development/ Mentoring Environmental Challenges

K C Menon, Head-Human Resources ITC Grand Chola, Chennai 15.30 16.00 Networking Tea/coffee break Session Eight: Conceptualizing the Hospitality Education-Employment Equation, with special reference to Generation Y Employees in Indian hospitality industry

Capability Framework Talent Focused Selection Criteria On Boarding Defining reward strategy for long term retention

Neesha Mohapatra, Director Human Resources, The Grand New Delhi

12.00

Session Three: CSR Activity Corporate social responsibility activity S David Naidu, Director HR, The Westin Mumbai Garden City 16.45

Education-employment equation in the Hospitality management sector and impact of Generation Y employees entering Indian hospitality workforce. The retirement of baby boomers in the hospitality sectorthe impact and the perceptions of Hospitality industry and the skills and knowledge the hospitality graduates attain Generation Ys transition from education to subsequent employment and how well they are capable to meet needs and expectations of industry. Generation Ys perceptions on hospitality employment than that of other generations. Education-industry liaison. Human resource strategic planning to retain Generation Y Academia and industry oriented conceptual frame work to retain Generation Y talents
Souji Gopalakrishna Pillai, Deputy Director - Centre for Research & Development Berjaya University College of Hospitality, Malaysia

Employee engagement activity Role of HR in dealing with workplace integrity issues, job position abuse, sexual harassment or coercive practice by employees Uday Mathew, Human Resource Manager, The Lalit Ashok Bangalore

12.30

Session Four: Redefining HR role and functioning in hospitality sector

Developing a modern HR framework that is most situated to the Organisation and work environment Redefining the career path for HR function in hospitality: HR for HR (transitioning from HR to CEO)
Ashwin Shirali, Regional Director of Human Resources Accor Hotels 13.00 Session Five: Aligning People, Processes and Projects to Your Business Strategy.

17.30

Summary of key learnings of the day

This conference has been researched and designed for the following: Head of Human Resource CEOs General Manager Director & General Manager -HR Director-Training & Development Chief Learning Officer Senior Managers in Hotels, Restaurants and Casinos Corporate Managers and Staff who deal with HR-related functions Labour Relations Hospitality Law Attorneys Consultants and Investors for the hospitality Industry

Our Experience and Case example for the Hotel Industry - Taj Group Strategy Execution and Performance Monitoring Scorecards Strategic Objectives, Measures and Actions Cascaded to all Levels Alignment of Scorecards with Linkages Performance Reviews become Strategic Reviews Linking the Individual KRA Ownership and Accountability
Sudhir Nagpal Managing Director, PIEM Hotels Ltd (Taj Group) 13.30 Networking Lunch Break

ITP Publishing India,Notan Plaza, 3rd floor, 898 Turner Road ,Bandra (west), Mumbai 400050, India