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The latest buzzwords in the Indian telecom industry are clearly MNP and 3G. While both technologies have been available in other markets around the globe for a while now, they are now just entering the Indian market and already promise to show spectacular results. This whitepaper covers MNP or Mobile Number Portability and what this means to the operator market in terms of advertising opportunities. While there are other whitepapers covering the technical aspects of MNP, this whitepaper is focused on the advertising aspect that MNP brings into the picture.
What is MNP?
Mobile number portability (MNP) enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.
CHURNING DESIRE Indian mobile-telephony customers are a restless lot Will you change your number once portability comes?
2010 InMobi. White Paper - Mobile Number Portability. An Advertisers Guide www.inmobi.com
have less desire to switch plans, operators can build a subscriber base over time with little risk to attrition. With the arrival of MNP, competition will increase dramatically and markets historically dominated by a single player will see increased fragmentation and churn rates.
MNP in India
MNP was made available to the Indian market on Jan 20, 2011. A fee of Rs.19 is charged for switching operators, but operators often waive this fee as an introductory offer. Consumers need to stay with the new operator for a minimum of 90 days before being able to shift operators again. MNP initially launched in the state of Haryana in November 2010. Reports show that in the Haryana circle a total of 150,000 customers have ported out i.e. shifted from one operator to another.
Vodafone Airtel
Idea
Aircel
BSNL Loop Tata GSM Reliance GSM Videocon Tata CDMA
Operator
42157 23066 21221 16139 7234 0
2374
1242 1188 1001
Net Gain/loss
30789
-9
-6721 -10939 -2816 -9746 -7639 -791
Gain/Loss Ratio
3.7 1.3 1.1 10.2 4.6 3.8 9.8 3.4 10.7 26.9 9.2
AP Assam
Bihar
29 19 39 10 33 22 20 HP J&K 33 9
Postpaid
80
67 46 16 81 49 58 49 55
Total
109 86 85 26 114 71 78 82 64
Prepaid
13 8 11 1 14 14 12 9 8
Postpaid
24 17 30 12 32 32 30 24 18
Total
63 88 96 81 85 91 15 11 13 13 18 30 26 24 30 29 45 37 37 43 47 Mumbai North East 39 24 Orissa Punjab 29 18 95 72 67 48 134 96 96 66 16 10 13 18 31 21 30 38 47 31 43 56 Rajasthan 29 52 81 11 26 37 Tamilnadu UP (E) 34 32 UP (W) West Bengal 37 32 62 67 64 56
96 99 101 88 10 12 9 16 30 33 23 35 40 45 32 51
MNP. A typical tweet by the company read, If ur lookin to switch then ensure its to a #3G ready network, who believes in cool offers..aka us ;-) #Switch2TataDoCoMo #MNP. The firm also adopted an informal tone in its replies to individual tweeters, often referring to them as buddy or pal. The MNP wars were not restricted just to Twitter and TV ads. Tata DoCoMo, Idea and Airtel have all bought advertising space on Google that appears on the result pages on searches for either MNP or mobile number portability. Campaigns that promote operators and adoption via MNP live in the mobile realm; hence it is a must for mobile to be an integral marketing channel. Advertising on the mobile provides the highest form of relevance to the user. Second, it also provides the user a real understanding of requirements and tangible, personal understanding of what makes one network more different than another. Overlook mobile advertising and you pass by the most obvious and important channel for MNP messaging. If the concepts above are not compelling enough, another benefit remains. The greatest advantage that mobile offers operators in an MNP world is targeting capabilities on competing operator networks and specific manufacturers and handsets. With absolutely no spillage, advertisers can reach out to the exact audience they want to reach with offers to pull them into their network. This sort of targeting is not provided by any other sort of channel and is ideally suited to the needs of operators in the MNP reality that is India today.
2010 InMobi. White Paper - Mobile Number Portability. An Advertisers Guide www.inmobi.com
campaigns
2010 InMobi. White Paper - Mobile Number Portability. An Advertisers Guide www.inmobi.com