Questionnaire for Training efforts in the financial industry and determining the effectiveness of the critical programs Name

of the employee:Organization:Sales/ Non-sales

1. In our organization, we have the following trainings that we are provided with:-

2. The employees are helped to acquire technical knowledge and skills through training. Strongly agree disagree Agree Not Decided Disagree Strongly

3. To develop and grow to the next level, management training is provided. Strongly agree disagree Agree Not Decided Disagree Strongly

4. Employees are selected for training programme on basis of careful identification of their developmental needs. Strongly agree disagree Agree Not Decided Disagree Strongly

5. Employees identified for training go with clear understanding of skills and knowledge they are expected to acquire from the training. Strongly agree disagree Agree Not Decided Disagree Strongly

6. An employee is nominated for same training on 2-3 occasions resulting in him/her becoming more effective. Strongly agree disagree Agree Not Decided Disagree Strongly

7. The skills acquired from training helps an individual to complete the assigned tasks in a shorter period of time than earlier. Strongly agree disagree Agree Not Decided Disagree Strongly

8. The reporting head delegates additional responsibilities and accountability to the trained employees.

Strongly agree disagree

Agree

Not Decided

Disagree

Strongly

9. After attending the training the impact can be seen in the ratings obtained during the Performance Appraisal. Strongly agree disagree Agree Not Decided Disagree Strongly

10. The customer service feedback obtained after the training period shows improvement in the service quality. Strongly agree disagree Agree Not Decided Disagree Strongly

11. Employees returning from training are given adequate time to get accustomed and plan improvements in the organization. Strongly agree disagree Agree Not Decided Disagree Strongly

12. Managers provide right kind of climate to implement new ideas and methods acquired by their juniors during training. Strongly agree Agree Not Decided Disagree Strongly disagree

13. An employee at my level is nominated for minimum _____ no of days of trainings:0 -7 days 8-15 days 16-30 days 30 and more days

14. An employees weekend time is used by training department for their development :Strongly agree Strongly disagree

15. In our organization, it is mandatory for an employee to attend the training programs if nominated. Strongly agree Strongly disagree

16. Comment on the degree to which the training objective are met during the training sessions: All the objectives are met Most of the objectives are met Some of the objectives are met None of the objectives are met

17. Issues related to the training session are in the areas of :Ambience of the training environment Preparedness of the trainer Planning of the training sessions Content of the training program Over-crowding at the training program If others, please specify 18. Are the records of the training programs maintained in the organization and used in the Performance Appraisal? Strongly agree Strongly disagree

19. The trainer had clear understanding of the training content and was able to deliver it convincingly. Strongly agree disagree Agree Not Decided Disagree Strongly

20. How well was the training workplace physically organized? Excellent Good Average Bad