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Under the market pricing method cost is not the main factor driving price decisions; rather initial price is based on analysis of market research in which customer expectations are measured. The main goal is to learn what customers in an organizations target market are likely to perceive as an acceptable price. Of course this price should also help the organization meet its marketing objectives. Market pricing is one of the most common methods for setting price, and the one that seems most logical given marketings focus on satisfying customers. So if this is the most logical approach why dont all companies follow it? The main reason is that using the market pricing approach requires a strong market research effort to measure customer reaction. For many marketers it is not feasible to spend the time and money it takes to do this right. Additionally for some products, especially new high-tech products, customers are not always knowledgeable about the product to know what an acceptable price level should be. Consequently, some marketers may forego market pricing in favor of other approaches. For those marketers who use market pricing, options include:
Backward Pricing
In some marketing organizations the price the market is willing to pay for a product is an important determinant of many other marketing decisions. This is likely to occur when the market has a clear perception of what it believes is an acceptable level of pricing. For example, customers may question a product that carries a price tag that is double that of a competitors offerings but is perceived to offer only minor improvements compared to other products. In these markets it is important to undertake research to learn whether customers have mentally established a price range or reference price for products in a certain product category. The marketer can learn this by surveying customers with such questions as: How much do you think these types of products should cost you? In situations where a price range is ingrained in the market, the marketer
may need to use this price as the starting point for many decisions and work backwards to develop product, promotion and distribution plans. For instance, assume a company sells products through retailers. If the market is willing to pay (US)$199 for a product but is resistant to pricing that is higher, the marketer will work backwards factoring out the profit margin retailers are likely to want (e.g., $40) and as well as removing the marketers profit (e.g., $70). From this, the product cost will remain ($199 -$40-$70= $89). The marketer must then decide whether they can create a product with sufficient features and benefits to satisfy customers needs at this cost level.
Psychological Pricing
For many years researchers have investigated customers response to product pricing. Some of the results point to several interesting psychological effects price may have on customers buying behavior and on their perception of individual products. We stress that certain pricing tactics may have a psychological effect since the results of some studies have suggested otherwise. But enough studies have shown an effect that this topic is worthy of discussion.
Odd-Even Pricing
One effect dubbed odd-even pricing relates to whole number pricing where customers may perceive a significant difference in product price when pricing is slightly below a whole number value. For example, a product priced at (US) $299.95 may be perceived as offering more value than a product priced at $300.00. This effect can also be used to influence potential customers who receive product information from others. Many times a buyer will pass along the price as being lower than it is either because they recall it being lower than the even number or they want to impress others with their success in obtaining a good value. For instance, in our example a buyer who pays $299.95 may tell a friend they paid a little more than $200 for the product when in fact it was much closer to $300.
Prestige Pricing
Another psychological effect, called prestige pricing, points to a strong correlation between perceived product quality and price. The higher the price the more likely customers are to perceive it has being higher quality compared to a lower priced product. (Although there is point at which customers will begin to question the value of the product if the
price is too high.) In fact, the less a customer knows about a product the more likely they are to judge the product as being of higher quality based on only knowing the price. Prestige pricing can also work with odd-even pricing as marketers, looking to present an image of high quality, may choose to price products at even levels (e.g., $10 rather than $9.99).
Price Lining
As we have discussed many times throughout the Principles of Marketing Tutorials, marketers must appeal to the needs of a wide variety of customers (see the Targeting Markets Tutorial for more details). The difference in the needs-set between customers often leads marketers to realization that the overall market is really made up of a collection smaller market segments. These segments may seek similar products but with different sets of product features, which are presented in the form of different models (e.g., different quality of basketball sneakers) or service options (e.g., different hotel room options). Price lining or product line pricing is a method that primarily uses price to create the separation between the different models. With this approach, even if customers possess little knowledge about a set of products, customers may perceive they are different based on price alone. The key is whether the prices for all products in the group are perceived as representing distinct price points (i.e., enough separation between each). For instance, a marketer may sell a base model, an upgraded model and a deluxe model each at a different price. If the differences in features for each model is not readily apparent to a customer, such as differences that are inside the product and not easily viewed (e.g., difference between laptop computers), then price lining will help the customer recognize that differences do exist as long as the prices are noticeably different. Price lining can also be effective as a method for increasing profitability. In many cases the cost to the marketer for adding different features to create different models or service options does not alone justify a big price difference. For instance, an upgraded model may cost 10% more to produce than a base model but using the price lining method the upgraded product price may be 20% higher and thus more profitable than the base model. The increase in profitability offered by price lining is one reason marketers introduce multiple models, since it allows the company to not only satisfy the needs of different segments but also presents an option for a customer to
Competitive Pricing
As we noted in the Pricing Decisions Tutorial, how competitors price their products can influence the marketers pricing decision. Clearly when setting price it makes sense to look at the price of competitive offerings. For some, competitors price serves as an important reference point from which they set their price. In some industries, particularly those in which there are a few dominant competitors and many small companies, the top companies are in the position of holding price leadership roles where they are often the first in the industry to change price. Smaller companies must then assume a price follower role and react once the big companies adjust their price. When basing pricing decisions on how competitors are setting their price, firms may follow one of the following approaches: Below Competition Pricing - A marketer attempting to reach objectives that require high sales levels (e.g., market share objective) may monitor the market to insure their price remains below competitors.
Above Competition Pricing - Marketers using this approach are likely to be perceived as market leaders in terms of product features, brand image or other characteristics that support a price that is higher than what competitors offer.
Parity Pricing - A simple method for setting the initial price is to price the product at the same level competitors price their product.
Bid Pricing
Not all selling situations allow the marketer to have advanced knowledge of the prices offered by competitors. While the Internet has made researching competitor pricing a relatively routine exercise, this is not the case in markets where bid pricing occurs. Bid pricing typically requires a marketer to submit a price to a potential buyer that is sealed or unseen by competitors. It is not until all bids are obtained and unsealed that the marketer is informed of the price listed by competitors. Bid pricing occurs in several industries though it is a standard requirement
when selling to local, national and international governments. In these situations the marketers pricing strategy depends on the projected winning bid price, which is generally the lowest price. However, price alone is only the deciding factor if the bidder meets certain qualifications. The fact that marketers often operate in the dark in terms of available competitor research, makes this type pricing one of the most challenging of all pricing setting methods.
Geographic Pricing
Quantity Discounts
This adjustment offers buyers an incentive of lower per-unit pricing as more products are purchased. Most quantity or volume discounts are triggered when a buyer reaches certain purchase levels. For instance, a buyer may pay the list price when they purchase between 1-99 units but receive a 5% discount off the list price when the purchase exceeds 100 units. Options for offering price adjustments based on quantity ordered include:
discounts exist when a buyer places an order that exceeds a certain minimum level. While quantity discounts are used by marketers to stimulate higher purchase levels, the rational for using these often rests in the cost of product shipment. Shipping costs tend to decrease per item shipped. Why? Think about a large truck carrying product. In most cases the expenses (e.g., truck driver expense, fuel, road tolls, etc.) required to move a truck from one point to another does not radically change as more product is shipped in the truck trailer (i.e., container). In other words, the total shipping cost is only a little higher if 1,000 items (assuming all can fit in a trailer) are carried in the truck compared to hauling just 10 items. Consequently, the transportation cost per item drops as more are ordered thus allowing the supplier to offer lower prices for higher quantity.
buyer to receive a discount as more products are purchased over time. For instance, if a buyer regularly purchases from a supplier they may see a discount once the buyer has reached predetermined monetary or quantity levels. The key reason to use this adjustment is to create an incentive for buyers to remain loyal and purchase again.
Trade Allowances
Manufacturers who rely on channel partners to distribute their products (e.g., retailers, wholesalers) offer discounts off of list price called trade allowances. These discounts function as an indirect form of payment for a channel members work in helping to market the product (e.g., keep product stocked, talk to customers about the product, provide feedback to the manufacturer, etc.).
Essentially the difference between the trade discounted price paid by the reseller and the price the reseller charges its customer will be the resellers profit. For example, lets assume the maker of snack products sells a product to retailers that carries a stated MSRP of (US) $2.95 but offers resellers a trade allowance price of $1.95. If the retailer indeed sells the product for the MSRP, the retailer will realize a 33% markup on selling price ($1.95/(1-.33) = $2.95). Obviously this percentage will be different if the retailer sells the product at a price that is different than the MSRP, but the important point to understand is that marketers must factor in what resellers expect to earn when they are setting trade discounts. This amount needs to be sufficient to entice the reseller to agree to handle and possibly promote the product.
Geographic Pricing
Products requiring marketers to pay higher costs that are affected by geographic area in which a product is sold may result in adjustments to compensate for the higher expense. The most likely cause for charging a different price rests with the cost of transporting a product from the suppliers distribution location to the buyers place of business. If the supplier is incurring all costs for shipping then they may charge a higher price for products in order to cover the extra transportation costs. For instance, shipping products by air to Hawaii may cost a Los Angeles, California manufacturer a much higher transportation cost than a shipment made to San Diego.
Transportation expense is not the only cost that may raise a products price. Special taxes or tariffs may be imposed on certain products by local, regional or international governments which a seller passes along in the form of higher prices.
Temporary Markdown
Possibly the most familiar pricing method marketers use to generate sales
is to offer a temporary markdown or sale pricing. These markdowns are normally for a specified period of time the conclusion of which will result in the product being raised back to the normal selling price.
Loss Leaders
An important type of pricing program used primarily by retailers is the loss leader. Under this method a product is intentionally sold at or below the cost the retailer pays to acquire the product from suppliers. The idea is that offering such a low price will entice a high level of customer traffic to visit a retailers store or website. The expectation is that customers will easily make up for the profit lost on the loss leader item by purchasing other items that are not following loss leader pricing. For instance, a convenience store may advertise a very low price for cups of coffee in order to generate traffic to the store with the hope that customers will purchase regularly priced products to go along with the coffee purchase. Marketers should beware that some governmental agencies view loss leaders as a form of predatory pricing and thus consider it illegal. Predatory pricing occurs when an organization is deliberately selling products at or below cost with the intention of driving competitors out of business. Of course, this differs from our discussion which considers loss leader pricing as a form of promotion and not a form of anti-competitor activity. In the U.S. several state governments have passed laws under the heading Unfair Sales Act, which prohibits the selling of certain products below cost. The main intention of these laws is to protect small firms from below-cost pricing activities of larger companies. Some states place this restriction on specific
product categories (e.g., gasoline, tobacco) but Oklahoma places this restriction on most products and goes as far as requiring the pricing of products be at least 6% above cost.
Sales Promotions
As we noted in the Sales Promotion Tutorial, marketers may offer several types of pricing promotions to simulate demand. While we have already discussed sale pricing as a technique to build customer interest, there are several other sales promotions that are designed to lower price. These include rebates, coupons, trade-in, and loyalty programs.
Bundle Pricing
Another pricing adjustment designed to increase sales is to offer discounted pricing when customers purchase several different products at the same time. Termed bundle pricing, the technique is often used to sell products that are complementary to a main product. For buyers, the overall cost of the purchase shows a savings compared to purchasing each product individually. For example, a camera retailer may offer a discounted price when customers purchase both a digital camera and a how-to photography DVD that is lower than if both items were purchased separately. In this example the retailer may promote this as: Buy both the digital camera and the how-to photography DVD and save 25%. Bundle pricing is also used by marketers as a technique that avoids making price adjustments on a main product for fear that doing so could affect the products perceived quality level (see our discussion above under Step 3: Set Standard Price Adjustments). Rather, the marketer may choose to offer adjustments on other related or complementary products. In our example the message changes to: Buy the digital camera and you can get the how-to photography DVD for 50% less. With this approach the marketer is presenting a price adjustment without the perception of it lowering the price of the main product.
Dynamic Pricing
The concept of dynamic pricing has received a great deal of attention in recent years due to its prevalent use by Internet retailers. But the basic idea of dynamic pricing has been around since the dawn commerce. Essentially dynamic pricing allows for the point-of-sale (i.e., at the time and place of purchase) price adjustments to take place for customers meeting certain criteria established by the seller. The most common and oldest form of
dynamic pricing is haggling; the give-and-take that takes place between buyer and seller as they settle on a price. While the word haggling may conjure up visions of transactions taking place among vendors and customers in a street market, the concept is widely used in business markets as well where it carries the more reserved label of negotiated pricing. Advances in computer hardware and software present a new dimension for the use of dynamic pricing. Unlike haggling, where the seller makes price adjustments based on a person-to-person discussion with a buyer, dynamic pricing uses sophisticated computer technology to adjust price. It achieves this by combining customer data (e.g., who they are, how they buy) with pre-programmed price offerings that are aimed at customers meeting certain criteria. For example, dynamic pricing is used in retail stores where customers use of loyalty cards triggers the stores computer to access customer information. If customers characteristics match requirements in the software program they may be offered a special deal such as 10% off if they also purchase another product. Dynamic pricing is also widely used in airline ticket purchasing where type of customer (e.g., business vs. leisure traveler) and date of purchase can affect pricing. On the Internet, marketers may use dynamic pricing to entice first time visitors to make a purchase by offering a one-time discount. This is accomplished by comparing information stored in the marketers computer database with identifier information gathered as the person is visiting a website. One way this is done is for a website to leave small data files called cookies on a visitors computer when they first access the marketers website. A cookie can reside on the visitors computer for some time and allows the marketer to monitor the users behavior on the site such as how often they visit, how long they spend on the site, what webpages they access and much more. The marketer can then program special software, often called campaign management software, to send visitors a special offer such as a discount. For instance, the marketer may have a discount offered if the visitor has come to the site at least five times in the last six months but has never purchased.
Form of Payment
The monetary payment decision can be a complex one. First marketers must decide in what form payments will be accepted. These options include cash; check, money orders, credit card, online payment systems (e.g., PayPal) or, for international purchases, bank drafts, letters of credit, and international reply coupons, to name a few.
Timeframe of Payment
One final pricing decision considers when payment will be made. Many marketers find promotional value in offering options to customers for the date when payment is due. Such options include:
Immediate Payment in Full Requires the customer make full Immediate Partial Payment Requires the customer make a
certain amount or percentage of payment at the time the product is acquired. This may be in the form of a down payment. Subsequent payments occur either in one lump sum or at agreed intervals (e.g., once per month) through an installment plan.
use of the product with payment occurring some time in the future. Future payment may require either payment in full or partial payment.
Other Considerations
As we have seen in this tutorial, as well as in the Pricing Decisions Tutorial, marketers must consider many factors when making a pricing decision. We conclude our discussion of pricing by suggesting several other issues that can impact how price is set. These include:
Auction Pricing
Ownership Options
An important decision faced by marketers as they are formulating their marketing strategy deals with who will have ownership of the product (i.e., holds legal title) once an exchange has taken place. The options available include:
Buyer Owns Product Outright The most common ownership Buyer Has Right to Use but Does Not Have Ownership
option is for the buyer to make payment and then obtain full ownership.
Many products, especially those labeled as services, permit customers to make payment in exchange for the right to use a product but not to own it. This is seen in the form of usage, rental or lease payment for such goods and services as: mobile phone services, manufacturing equipment and Internet access. It should be noted that under some lease or rental plans there may be an option for customers to buy the product outright (e.g., car lease) though this often requires a final payment.
Currency Considerations
Product pricing can be dramatically altered by international monetary
exchange rates. A company that desires to be a low-price market leader may find this strategy works in their home market but currency differences may move their products price to a mid-price level in other countries. This could dramatically impact the perceived value of the product by customers in these markets. Any marketer selling internationally must be very aware of the price their product takes on in foreign countries once the price has been converted into the local currency.
Auction Pricing
One pricing approach that does not fit neatly into the price setting process weve described is the auction pricing model. Auction pricing is the reverse of bid pricing, which we discussed earlier, since it is the buyer who in large part sets the final price. This pricing method has been around for hundreds of years, but today it is most well known for its use in the auction marketplace business models such as eBay and business-to-business marketplaces. While marketers selling through auctions do not have control over final price, it is possible to control the minimum price by establishing a price floor or reserve price. In this way the product is only sold if someones bid is at least equal to the floor price.
Price skimming:
Price skimming is a pricing strategy in which a marketer sets a relatively high price for a product or service at first, then lowers the price over time. It is a temporal version of price discrimination/yield management. It allows the firm to recover its sunk costs quickly before competition steps in and lowers the market price. Price skimming is sometimes referred to as riding down the demand curve.The objective of a price skimming strategy is to capture the consumer surplus If this is done successfully, then theoretically no customer will pay less for the product than the maximum they are willing to pay. In practice it is impossible for a firm to capture all of this surplus.
Optional-product pricing:
Optional-product pricing is when after the initial pricing of a product is offered additional accessories are offered for that product at a price. This is a pricing option that has gained popularity over the years. Many companies offer a savings on bundled accessories with the purchase of product. Some companies may include cable companies, car companies, cell phone companies, banks, etc. Captive-product pricing: The pricing of supplies, such as razor blades, staples, computer software, or camera film, which cannot be used without a companion product. Often producers of these products will use a product mix pricing strategy wherein they will set a low price on the companion product with a high mark-up on the supplies.
special form is reference pricing where there are prices that the buyer carries in their minds and refer to when looking at a given product. Image pricing or prestige pricing is used as a measure of quality. Odd pricing is the practice of choosing such prices as $19.95, $.99, or $99.99. Before cash registers were in use, odd pricing was needed to force clerks to make correct change. Today, odd pricing is used to emphasize low prices. It puts the emphasis on the first digit. The implication is that this retailer is trying to save the consumer money. Nordstrom and other high-end retailers price in even numbers, which lends an aura of quality to the product.
Legal Considerations
Legal and regulatory guidelines cover pricing practices. Price fixing is an illegal conspiracy among competitors to set prices for products of particular types. The Sherman Antitrust Act outlawed price fixing in 1890. Other U.S. Supreme Court decisions have ruled against anti-competitive agreements that fix maximum, as well as minimum, prices. Once marketers were able to insist that dealers sell their products at specific prices (resale price maintenance) but the Consumer Goods Pricing Act banned the practice in 1975.
The Federal Trade Commission Act forbids deceptive pricing, defined as pricing that misleads and deceives customers by hiding the true or final price for the product. An example is advertising a price as lower than a fraudulent "regular" price. Another example is bait and switch, where one product is priced very low to lure customers to a store and they're pressured to buy a more expensive product instead. A third example is the misleading promotion of a product at a bargain price when purchased with the same or another product. Laws and regulations governing pricing vary from country to country. The value of the currency of any given country is constantly changing, causing the exchange rate for a product to move up or down. Currency fluctuations may make a product less attractive in a local market, but more attractive in a foreign market. Dumping is the practice of pricing products in host countries below cost or less than their price in the marketer's home country. Nearly every country outlaws dumping.
Segmented pricing
Segmented pricing is when two prices are set for one product without a difference in production or distribution costs.
Promotional pricing
Promotional Pricing is an approach to pricing that is often used to clear excess stocks or to generate high-volume sales in limited periods.
Geographical pricing:
Geographical pricing in marketing, is the practice of modifying a basic list price based on the geographical location of the buyer. It is intended to reflect the costs of shipping to different locations