MGMT 309

Chapter 1: Managing and the Manager's Job Chapter 2: Traditional and Contemporary Issues and Challenges
this won't be heavily tested with dates/names, more just concepts

Chapter 3: The Environment and Culture of Organizations Chapter 4: The Ethical and Social Environment Chapter 5: The Global Environment Chapter 6 - The Multicultural Environment Test Info Chapter 7: Basic Elements of Planning and Decision Making Decision Making cornerstone of planning catalyst that drives the planning process underlies every aspect of setting goes and formulation plans Planning setting goals in motion Environmental Context Mission Purpose Premises Values Directions Goals/Plans have a few different categories Strategic Tactical Operation Organization Goals Purposes we all have goals - GPA, graduate, etc. provide guidance & unified directions could drive from Bryan to CS and call it a vacation strong affect on the quality of other aspects of planning source of motivation Kinds of By Level Mission statments Strategic generally long term - usually by top management Tactical generally 1-5 years - usually by middle managers in support of
strategic goals

Operational

 generally short term - lower level in support of tactical By Area per division Example provided of McDonald's goals Who Sets Goals All managers can set goals Managing Multiple Goals Optimizing allows manager to balance and reconcile inconsistent or
conflicting goals Nike has to balance cost/marketing/etc. Criteria for Effective Goals will be on test, not in text Specific and Measurable Increase profits by 2%, etc. difference between expectation and goals Cover key result areas Financial performance, customer satisfaction Challenging but realistic 3M: 30 percent of sales must come from products introduced in the past four years; old stander was 25 percent getting whatever test grade you need for an A. A 100 is attainable, but a 105 is not Defined time period Strategic sales goal over three year horizon Linked to rewards Pay increase, promotion Organizational Plans Kinds of Organizational Plans all of these are in support of the corresponding goals Strategic Tactical Operational Time Frames for Plans Responsibilities for Planning Planning Staff making plans is your job Planning Task Force come together for specific reason, after which you go back to your old job Board of Directors parallel, outside organization - provide support for plans CEO major role in implementing strategy Executive Committee composed of top execs

 Line Management everybody who is a manager responsible for executing Ultimately everyone is responsible, but sometimes formal groups. Contingency Planning & Crisis Management Contingency idea behind is a plan in anticipation for something that might happen Y2K is a good example
she talked about Y2K for 5 minutes, probably on the test helps manages cope with uncertainty and change Watched clip from Apollo 13 made plans based on 2 astronauts, but there were actually 3 crisis management on how to deal with contingency plans that were inaccurate CO2 levels becoming toxic, how to put square filter into round receptacle saw planning, contingencies, and crisis management Crisis Management procedures the organization uses in the event of a disaster or other unexpected calamity Developing & Executing Tactical Plans Developing Recognize & understand plans/goals specify relevant resource recognize and identify human resource commitment Executing evaluate each course of action Plan Types Single-use program bigger picture (Black & Decker buying GE stuff) each conversion of a specific product was a project project single-use plan of less scope and complexity than a program Standing things you anticipate doing again and again Policy specifying the organization's general response to a designated problem or solution only interview with a GPA of x or higher Standing operating procedure beer brewing, follow guidelines exactly Rules and regulations I don't need to tell you what's going to happen b/c there's a rule for it

 this is the most specific of the types of standing plans Barriers to Goal Setting/Planning
why would you not set goals/plans? Major Inappropriate Improper reward system Dynamic & complex environment how can I establish a goal if the environment will change tomorrow? Reluctance to establish goals Resistance to change Constraints Overcoming Barriers these tie back directly to the barriers Understanding the purposes of goals/planning Communication/participation Consistency, revision, and updating Effective reward system