TERMS OF REFERENCE FOR LAN MANAGER

Title: Type of contract: Duration: Duty station: Lan Manager SC One year renewable Kigali, Rwanda

Grade

G7

I. Organizational Context Under the general supervision of the Representative and the direct supervision of the Operation Manager, the Lan Manager will perform provides daily technical support for
users of the Local Area Network (LAN)/Wide Area Network (WAN), information management tools and technology infrastructure:

The Lan Manager should be competent in the technical aspects of LAN/WAN and communication systems (daily support, training, implementation) in order to ensure 100% availability of the technology environment. System support includes both corporate and user area specific technology environments. The Lan Manager will be responsible for the review and advice on the use of new technologies that will enhance the assigned IT units productivity. II. FUNCTIONS. Support in the implementation of ICT Management System and strategically help the office meet the minimum and recommended standards of hardware and software; Support in Network Administration:
Provide support in the Installation of the optimal target standards corporate software in all PCs/laptops for UNFPA in order to be in compliance with IMIS recommendation Hardware/Software. Ensure proper Internet connectivity. Installation and configuration of new equipment and systems and provide corrective actions in case of equipment failure. Administration and Maintenance of office servers (Mail, Active Directory, and others) and all LAN/WAN equipment, periodically updating software and configurations as well as the copies of the systems and databases. Full operation of network utility procedure (Active Directory Administration) & security attributes establishing directories, drive-mapping, configuring network printer & providing user access. Train Staff on the use of the office Intranet, Network sharing and help them to archive official documents/emails, Support in the implementation of the electronic archive of all documents.

Troubleshoot and monitor network problems: File Server Traffic, usage and performance, network security access and space usage. Follow up with staff for corrective measures. Respond to user needs and questions regarding network access; assistance to staff in the use of network resources. Administration of antivirus server: Virus detection, removal and prevention for all systems. Make sure updated virus detection and removal software for entire LAN and WAN. Maintain an Office Inventory of ICT equipment hardware, software and hardware for UNFPA. Maintain an inventory of stock including supplies and spare parts in collaboration with the Implementation Support Unit. Act as focal point for technical matters and Provision of ICT support to key events. Participation and provide assistance in the organization of training for the staff on ICT issues. Maintaining the Software and databases in place IV. COMPETENCIES: Good knowledge of PC/LAN operating systems, Telecommunication equipment, Microsoft Windows, corporate ICT security and viral protection systems, ERP Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported Ability to review a variety of data, identify and adjust discrepancies, identify and resolve IT operational problems. Ability to perform work in a confidential nature and handle a large volumes of work Should posse experience of client support, such as, a Help Desk or User Support Unit, Ability to provide input to business processes re-engineering, elaboration and implementation of new systems. Good knowledge in Database Design and Administration V. QUALIFICATIONS: a) Education: Bachelors Degree in Computer Sciences and/or IT systems analysis. Being a Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) is an advantage. b) Experience: At least 5 years experience in the area of information technology support and network administration. Experience in Web Design will be an asset. c) Fluent in English and/or French language with good working knowledge of the other language.

Interested candidates should send letter of application along with CVs, copies of their diplomas and certificates and all documents related to their working experience to UNFPA Resident Representative not later than 24th September 2010 at 5:00 pm at Aurore Building, Kacyiru, Umuganda Avenue. Only short listed candidates will be contacted.