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Lufthansa Airlines Services Fees

Dear all, Amadeus is pleased to announce that it is ready to implement Lufthansa new plan for the Optional Payment charge (OPC). What is OPC?? The Optional Payment Charge (OPC) is a fee (surcharge) depending on the form of payment. Since the Lufthansa Group Airlines offer payment options that are free of charge (ex: cash and invoice) it is the customers decision which form of payment to choose from and whether an Optional Payment Charge (OPC) applies (ex: credit card). On November 2 , fees will be applied on flights originating from Finland / United Kingdom / Netherlands/Belgium / Germany / Switzerland, no matter where the Point of sale is. This is then on nd November 2 that OB fees for the LH group {LH, BD, LX, SN, and OS} will be activated.
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Travel Agents need to be ready on 2 of November to handle the OB fees collection. If any PNR is missing OB fees, ADM will be sent by LH group. Recommended workflow to ensure the insertion of the OB fees is the following: a) If possible enter the FP before the standard pricing transaction no further checks or action required upon pricing Amadeus automatically adds the OPC if applicable. b) If the pricing transaction has to be done before the form of payment is known:

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Enter the pricing transaction with the option to quote the OB fee (e.g. FXP/R,FA-OBFCA). Inform the passenger that the total amount due may vary depending on the form of payment used. Enter the form of payment and use the standalone transaction to re-price the OB fee before ticketing. c) If the form of payment is changed after the pricing transaction, use the stand-alone transaction to reprice the OB fee before ticketing. For more information, details & FAQs, please refer to the documents uploaded on our website, under Airlines Service Fees: www.eg.amadeus.com, Agent zone, Agent Resources, Demos & Training, choose Airlines Service Fees from the drop down list. Dont hesitate to contact us for any more information. Amadeus Egypt Help Desk.