Oct ober 2011 Number 447 4.00 w w w.bar.co.

uk
R&S Interview with Mike Nattrass MEP 36 Making your mark in social media 42
Open Highway
The new alliance between
White & Company and
The Bishops Move Group
No: 4 47 Oct ober 2011 w w w .bar.co.uk
This month:
News f rom Wat f ord 06
Indust ry News 07-15
- Df T backs dow n on licensing changes
- HM RC bank account s close
- Goods t raf c t o Europe on t he up
- Cash ow and congest ion st unt grow t h
- Dar t f ord Crossing bat t le brew s
- Severn Crossing w ork post poned
- London LEZ leads t o new vans
- Thumbs up f or VOSA t achograph campaign
- Bag it , Bin it !
- Guide t o M anaging Drivers
- Speed camera dat a released
- M igrat ion st ill on t he rise
- Small businesses see obst acles t o going
green
- Senior Traf c Commissioner Ret ires
- CBI sees crucial role f or PFI
- Pw C w arns on supply chain risks
- House prices f all back
- Bournes expands eet
- Brit annia Leat herbarrow s in cont ainer
milest one
- Harrow Green in Scot t ish universit y move
- Sponsor BAR Ser vices cancer run
- M cGimpsey w ins Charit y aw ard
- M ovecorp t akes t he lead in Fun Run
- Anglo Paci c sponsors Aussie spor t s
success
- Aussie aw ard f or Crow n
- Globalink t akes Sara Bright man show t o
Kazakhst an
- Bulgarian associat e in Independence Day
celebrat ion
- Danish removal men celebrat e 100 years
- Beverly Smyt h celebrat es it s 165t h bir t hday
BAR Services 16
BAR News 17-23
- Recent EGM
- BAR t o present best pract ice at TAF
exchange
- Great er online presence f or R&S
- BAR host s FEDEM AC General A ssembly
- Indust r y st at ist ics (August 2011)
- PM A celebrat es Sun Cit y conf erence
- Young M over: Kerr y Landymore of Greens
Removals
- Kent Area goes bow ling
QSS Updat e 24
Commercial Moving Group News 25
Overseas Group News 25
Training News 28
European News 34
People News 50
Diary Dat es 52
Memberships 54
Compet it ion 55
Oct ober 2011 Removals & St orage 5
On t he cover: Alist air Bingle, Managing Direct or of The
Bishops Move Group and Ian Palmer, CEO of Whit e & Company
Phot ograph: Louise Gale, Analyt ica Media
36

26
48
42
I am against tolls of any kind. I believe in the
Road Fund Licence and reasonable fuel duty.
Mike Nattrass, MEP

- The R&S Int er view :
M ike Nat t rass, M EP
- Open Highw ay: Whit e &
Company and The Bishops
M ove Group
- Pro le: Going Places w it h
M oveM an
- M arket ing t hrough social
media
- Get t ing ready f or Real Time
Inf ormat ion
- Judge Not , Lest Ye Be Judged
- New member: Grant s
Removals
- Rebranding Tippet s World
Features 36-50
Removals & St orage Oct ober 2011 6
BAR News
Edit orial
Cont ribut ions on all aspect s of t he removals and st orage
indust ry are w elcome, t oget her w it h phot ographs if
appropriat e.
Please cont act t he M anaging Edit or, Louise Gale on:
Tel: 020 8458 5100
Email: rands-edit orial@analyt icamedia.com
Deadlines: The deadline f or all art icle submissions f or
t he November 2011 issue of R&S is 30t h Sept ember.
Advert ising
For all enquiries and bookings, please cont act
St eve Pearce on:
Tel: 0117 330 8370
Email: st eve@rubiconmarket ing.net
Deadlines: The booking deadline f or all display
advert isement s f or t he November 2011 issue of R&S is
6t h Oct ober.

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Copy and adver t i sing deadlines 20 11 f or f ut ur e i ssues of R& S magazine
News
FROM WATFORD
C
oncerns have recent l y been
expressed in t he nat ional press
and Parliament at Government
plans t o ease t he planning regime, and
in doing so, at t empt t o st imulat e
grow t h in t he UK economy. Fear s at a
concret ing over of t his green and
pleasant land are not hing new, and any
such out come w ould clearl y be
unw elcome. How ever, leaving building
land and t he choice of brow n or green-
eld sit es t o one side f or t he moment , it
is t he roads inf rast ruct ure t hat provides
t he backbone f or t he UK economy, and
invest ment in enhancing and improving
t hat inf rast ruct ure is t o be seen as just
t hat , an invest ment , and not just a cost .
A s such t his invest ment must be
encouraged, even at a t ime of economic
st ringency in t he nat ion s nances. A
recent business sur vey conduct ed by t he
Road Haulage A ssociat ion on current
market condit ions and w hat f act or s
might hinder economic grow t h, f ound
t hat congest ion w as ranked as number
one. Int erest ingl y, on page 9, w e read
of plans t o increase t he capabilit ies of
t he Dar t f ord ri ver crossing, w hich if t hey
come t o f ruit ion must be w elcomed in
t he indust r y.
The Danish Furnit ure Transpor t
A ssociat ion (DM F) recent l y celebrat ed
t heir 10 0 t h Anni ver sar y, and our
Direct or- General, St ephen Vicker s,
represent ed BAR at t his happy occasion
in Copenhagen in mid -Sept ember. A
commemorat i ve plaque, of f ering t he
best w ishes of BAR t o our Danish
colleagues w as present ed. M uch closer
t o home, on 21 Sept ember w e host ed
an unusuall y good number of BAR
M ember s here in Tangent House at
t he EGM . A repor t on t he proceedings
of t hat meet ing w ill be f ound on
page 18.
Elect ronic EU VAT ref und procedures
may not sound ver y excit ing, but t hey
are if you are t r ying t o get t hose
ref unds in good t ime. The procedures
w ere simpli ed at t he beginning of t he
year, and BAR played it s par t by
lobbying act i vit ies in achieving t hat
result . Now, t he European Commission
has published an eLearning guide on
t he VAT ref und elect ronic procedure,
and t his can be f ound at :
ht t p: //ec.europa.eu / t axat ion _cust oms/
common /elearning / vat _ref und / index_
en.ht m I know t his is an ast onishingl y
long w ebsit e address, but it w ork s,
believe me!
Ef f or t s t o increase exposure of R& S
bot h t o and f or M ember s, f or our loyal
adver t iser s, and t o a w ider audience,
are al w ays under considerat ion, and on
pages 18 you w ill nd det ails of how
t he magazine w ill appear on t he public
f acing pages on t he BAR w ebsit e. Also,
don t f orget t he impor t ance in our
l obbying ef f or t s of having
comprehensi ve indust r y st at ist ics. There
is a 10 0 mont hl y prize in t he draw f or
M ember s w ho provide t hese st at ist ics.
It is a simple process t o provide t hese
st at s, so if you do not yet do so, w hy
not st ar t now?

Cont act Det ails:
Oct ober 2011 Removals & St orage
Indust ry News
7
DfT backs down on
licensing changes
The Freight Transport Association has welcomed the Department for
Transports consultation response on changes to the operator licensing
regulations, which aim to avoid imposing unnecessary burdens on
industry.
M
ost operators in Great Britain will not
now notice a difference to their
operator licence obligations, the FTA
says, following consultation with the DfT.

However, hire and reward operators of certain
small vehicle and trailer combinations will
notice the changes, along with operators using
non-employed consultant transport managers
and individuals in the process of obtaining
transport manager CPCs or alternative
qualications or those with grandfather rights.
James Firth of the FTA said broadly
speaking, these changes export GB best practice
to the rest of Europe, which is good news for
most of our operators who wont see any real
changes and which will hopefully up the
standards in the rest of Europe. The DfT
deserves credit for listening to industry and
being pragmatic enough to minimise the
potential burden of wholesale changes to our
industry.
As R&S has reported, harmonised licensing
rules for international operators and transport
managers will be introduced on 4 December
2011. Key changes are the introduction of a
pan-European database, merging of National
and International Transport Manager CPCs, and
restrictions on part-time transport managers.
According to the FTA, the DfT has agreed to
accept the principle of self-declaration by
organisations and their transport managers, and
has recognised the need to establish an appeals
process for transport managers that is
independent from operators.
Goods trafc to
Europe on the up
2
.51 million goods vehicles
travelled from Great Britain to
mainland Europe in the year
ending Q2 2011, 3 per cent higher than
the year ending Q2 2010 and 53 per cent
higher than in 1996, but 14 per cent
lower that the peak in 2007, according
to statistics released by the Department
for Transport.
1.83 million of these goods vehicles
were powered vehicles and 675,000
were unaccompanied trailers, up 3 per
cent and 2 per cent respectively on the
year ending Q2 2010.
Twenty one per cent (385,000) of
these powered vehicles were UK-
registered, up slightly on the share in the
year ending Q2 2010 (20 per cent).
The Department says that since the
early 1990s there has been a signicant
rise in the number of foreign-registered
powered vehicles, from 484,000 in 1996
to 1.44 million in the year ending Q2
2011. Of these foreign registered
vehicles 257,000 were Polish-registered,
followed by the Netherlands (202,000),
Germany (146,000) and France
(129,000).
In this period, 87 per cent of powered
vehicles travelling to mainland Europe
used the Dover Straits Port Group,
which includes the Channel Tunnel. 92
per cent of all unaccompanied trailers
travelling to mainland Europe went via
the North Sea Port Group.
Ninety per cent of powered vehicles
disembarked in France, while 50 per
cent of unaccompanied trailers
disembarked in the Netherlands and 27
per cent in Belgium.
The DfTs data records that 633,000
goods vehicles travelled from Great
Britain to mainland Europe during Q2
2011, virtually unchanged compared
with Q2 2010. 464,000 of these goods
vehicles were powered vehicles, up 2
per cent on Q2 2010 and 170 thousand
were unaccompanied trailers, down 4
per cent on Q2 2010.

HMRC bank accounts close
I
f you pay HMRC online, its time to check
you have the right bank details as their old
account is being terminated.
Although HMRC introduced new accounts
recently, the old accounts were still active and
receiving payments. However, these accounts
closed as of 9th August and so any payments
into those accounts may be lost, according to
Wellers Accountants.
Christina Nawrocki of Wellers comments:
Many businesses have HMRC set up as a
recipient on their online banking and wont
have changed the details since the accounts
changed. It has been OK up until now as the
payments will still have gone through but that is
no longer the case.
Its worth a quick double check as it will be
difcult to trace any wrong payments and there
could also be a late payment and interest charge
from HMRC to face.
Removals & St orage Oct ober 2011
Indust ry News
8
F
or Jack Semple, RHA director of policy:
Congestion adds to costs and undermines
efciency. It has been a serious concern
for many years and, as the industry looks ahead,
it sees the problem only getting worse. He
notes that the capital/cash ow issue rst
emerged as a serious concern with the banking
crisis of late 2008. A recent RHA survey adds to
evidence from the Bank of England and
elsewhere that access to cash in the SME sector
remains a serious problem which the RHA
believes threatens the governments agenda for
growth. The survey was carried out in
consultation with the Department for Transport
as part of the RHAs contribution to the
Governments Growth Review.
The road haulage and distribution sector is
particularly disadvantaged. Diesel suppliers
require payment within one week or, in many
cases, before delivery and fuel accounts for
more than one third of the operating cost of a
large truck. At the same time, a growing number
of hauliers customers, and especially very large
companies, are taking increasingly long to pay
their bills. On top of this, HM Revenue and
Customs has hardened its line on deferring VAT
payments, increasing risks for rms facing
short-term cash-ow difculties.
These factors together mean that transport
rms are squeezed on both cost and revenue
and nding it increasingly difcult to fund
growth in their businesses and to investment in
new equipment, Mr Semple explained.
After cash and congestion, the RHA survey
identied uncertainty over market conditions,
regulation and building a larger customer base
as important barriers to growth.
Asked in the survey about a range of factors
related to the performance of the logistics
industry, the most negative rating was for the
willingness of customers and receivers of goods
to work constructively with transport
companies.
Members clearly believe that Partnership is
an over-used term and that it often belies reality.
Too often, shippers and receivers fail to
genuinely consider options that are more
efcient and usually greener and instead
simply squeeze suppliers to commercially
unsustainable haulage rates, Mr Semple said.
Cashow and congestion
stunt growth
Two main barriers to growth in the logistics sector have been
identied by members of the Road Haulage Association: difculties in
accessing capital/cash ow; and congestion and the quality of the
road network.
London LEZ leads
to new vans
T
ruck and van operators faced with
new London Low Emission Zone
(LEZ) requirements look more
likely to replace their non-compliant
vehicles than retrot them.
That is the conclusion of a recent
survey by the Freight Transport
Association, which also found that
companies with operating centres outside
of London would consider redistributing
their non-compliant vehicles elsewhere
in the UK to avoid the LEZ.
Natalie Chapman of the FTA said
more operators are looking to replace
their eet and looking past retrotting as
the solution because their eets are
coming to the end of their lifespan. Due
to the nancial constraints of recent years
operators have chosen to stretch the lives
of their existing eets but the new LEZ
requirements may have forced their
hands into replacing their oldest and least
compliant vehicles.
As well as a tightening up of LEZ
regulations for trucks, for the rst time
vans will also come under scope.
However, the van sector seems well
prepared. While forty ve per cent of
respondents reported that not all their
HGV eets operating in London were
fully compliant with the new standards,
only 10 per cent said the same of their
van eets, Ms Chapman said.
As only vans over ten years old will be
affected by the changes, on the whole the
impact on FTA members, who represent
half the UK van eet, will be limited.
However the move from Euro 3 to Euro
4 standards for lorries is far more painful
- we can see from poor new truck sales
that companies have already stretched
their assets as far as possible.
From 3 January 2012, new regulations
will require that all pre-Euro 4 trucks and
buses meet the Euro 4 emissions standard
for particulate matter if they want to
enter the LEZ without facing a 200
daily charge. In addition, vans must meet
the Euro 3 emissions standard for
particulate matter or face a daily charge.
According to the survey, commercial
vehicle operators will consider
redistributing vehicles that are already
compliant to perform deliveries in the
LEZ. Around three-quarters felt it would
be relatively straightforward to
redistribute non-compliant HGVs away
from London, whilst around four out of
ve operators felt it would be possible to
redistribute non-compliant vans away
from London.
For further information about Londons
low emission zone, visit the news section
of the BAR website at www.bar.co.uk
Severn Crossing work postponed
T
he Highways Agency has postponed the
resurfacing and waterproong works that
was due to take place between September
6 and October 11 on the M4 Second Severn
Crossing.
Severn River Crossing Plc (SRC), who
operates and maintains both Severn Crossings
under a Concession Agreement with the
Highways Agency, has had to postpone the
eastbound and westbound resurfacing of lane
one due to difculties encountered in the
planning process of this technically and
logistically difcult task.
New dates for the work programme have yet
to be established.
Oct ober 2011 Removals & St orage
Indust ry News
9
T
he Dart-Tag charges are also set to
increase, from 3.20 for a multi-axle to
4.33 and then 5.19.
Jackie Doyle-Price, Conservative MP for
Thurrock, opposes the toll increases and
believes the tolls should be removed
immediately. Along with other local politicians
she is running a campaign to oppose options for
a new Thames river crossing which involve the
construction of new roads in Thurrock and
more congestion on Thurrocks already
congested road network.
The Department for Transport is reviewing
future crossing options at the site of the existing
Crossing, as well as between the Swanscombe
Peninsula and the A1089, and between the east
of Gravesend and the east of Tilbury. It-
estimates these would cost from 1-7 billion.
According to the DfT, the Crossing already
suffers from signicant levels of congestion,
with over 50 million vehicles using it each year;
the Crossing operated above its design capacity
of 135,000 vehicles per day on 257 days during
2010.
Journey times on the M25 J30-J7 section
(which includes the Crossing) demonstrate
average delays of between 7-11 minutes for the
slowest ten per cent of journeys - among the
highest level of delay on the network
nationwide. The situation is anticipated to
worsen as a result of forecast trafc growth.
Around thirty per cent of trips using the
Crossing are for business purposes, while 30
per cent of HGV trips involved Dover port and
long distance travelling. Only a relatively
small proportion of trips using the Crossing
were very local, the DfT says.
The Department says free ow charging will
be introduced by the end of 2013.
This will provide the opportunity to re-design
the road layout to improve the ow of trafc,
reducing delays and providing a better service
to road users. The new charging option would
see the introduction of new payment methods
for pre-registered users of the Crossing,
physical lay-out changes and the use of
automatic number plate recognition cameras to
enable free-ow charging at the Crossing,
it says.
The Government opened the proposed new
charges for the current Crossing to a
consultation process that ended on 23
September. A summary of the responses
received and the Department of Transports
conclusions will be published within three
months after the consultation period has closed.
Dartford Crossing battle
brews
A local campaign to scrap tolls at the Dartford Crossing is gaining
traction, just after the Government announced that it plans to raise
the charges for cars from 1.50 to 2 later this year and 2.50 next
year, and for multi-axle goods vehicles from a cash charge of 3.70 to
5.00 and then 6.00 in the spring of 2012.
Thumbs up
for VOSA
tachograph
campaign
T
he Road Haulage Association has
welcomed a new campaign by the
Vehicle and Operator Services
Agency (VOSA) against lorry drivers
who use magnets to stop their tachograph
recording time spent driving.

In August, VOSA and the police started
issuing leaet warnings to UK and
foreign drivers, highlighting potential
penalties of a 5,000 ne or two years in
jail.
These warnings must be backed by
action by VOSA and the police bringing
drivers swiftly before the courts, the
RHA says. That is especially true of
foreign drivers. Whereas UK drivers can
normally be easily traced, it is tempting to
take lesser action against foreign drivers
because of the practicalities of getting
them into court.
Distorting the tachograph record in this
way is commonly used to disguise gross
abuses of drivers hours rules, which is a
major road safety hazard. It also distorts
fair competition and pushes others to
break the rules.
The RHA is pressing the Government to
send out clear messages that the use of
magnets is a serious offence. It is also
looking to the courts to properly enforce
the law. We look to [the magistrates
courts] to reect the seriousness of the
offence in their penalties, including
revoking the licence of guilty drivers,
said an RHA spokesman.
Britannia
Leatherbarrows
in container
milestone
B
ritannia Leatherbarrows celebrated
the shipping of their ftieth
container to the Channel Islands
this year by introducing an additional new
High Cube 20` 1350 cubic feet shipping
container.
The container supplied by ECB
Rotterdam adds much needed capacity for
Britannia Leatherbarrows part load
groupage service to Jersey and Guernsey,
which supplements their direct move
door-to-door container service.
The companys eet of Scania drawbar
units are equipped to carry these 20`
containers, or demountable furniture
bodies.
Removals & St orage Oct ober 2011
Indust ry News
10
Small
businesses see
obstacles to
going green

A
recent survey by the Forum for
Private Business shows that small
businesses believe going green
can boost their bottom line but they see
tax and red tape as major barriers to
becoming more environmentally
friendly.
Just 10 per cent of business owners
responding to the Forums latest
environmental panel survey have done
nothing to reduce steep utilities costs,
while 41 per cent have streamlined
business processes, 28 per cent have
reduced energy usage and the same
number have embraced more energy
efcient equipment.
A large proportion (77 per cent of
respondents) disagreed that being green
is impossible in the present economic
climate, although 75 per cent believed
that environmental legislation focuses on
the needs of larger businesses rather than
small rms.
More than half of those participating
(52 per cent) argued that green taxes
inhibit their ability to invest in reducing
energy use. In all, 52 per cent of the
small businesses surveyed believe they
cannot become more environmentally
friendly until they are able to be more
protable.
The Forums Chief Executive Phil
Orford said small businesses see the
benets of green practices and
technologies to the environment and,
given rising energy costs, to their bottom
lines. They are clearly taking steps
towards introducing them but the lack of
adequate support from the Government
and utilities providers is frustrating.
The Forum is calling for better
information about the choice of support
and equipment that is available, as well
as incentives to help business owners
embrace environmental processes and
trade more sustainably locally, regionally
and internationally, rather than ever
more taxation.
Speed camera data
released
There has been a mixed response to the release of information on
specic speed camera sites by the Department for Transport, with
some sites reporting worsening casualty gures since cameras were
installed.
S
o far, 75 English local authorities have
published on the DfT website some or all
of their information showing accident
and casualty rates as well as speeds at camera
sites before and after the introduction of speed
cameras. This will allow local residents to see
whether speed cameras are having a positive
impact on accident rates in their areas.
Road Safety Minister Mike Penning said that
local residents have a right to expect that when
their council spends money on speed cameras,
they publish information to show whether
those cameras are helping to reduce accidents
or not. I hope that this information will help
local people to make informed judgements
about the impact cameras are having on their
local roads.
The RAC has welcomed this type of
information being issued. However it warned
that unless this information is acted upon by
local authorities, it becomes a pointless
exercise. The RAC is calling for a full audit of
individual speed cameras to ensure the
cameras make a difference and replace those
that dont with other safety measures, if
necessary.
N
et immigration into the UK increased by
20 per cent in 2010 to 239,000, a long
way from the Governments pledge of
just tens of thousands. The immigration gure
is composed of a sharp fall in emigration to
336,000, its lowest level since June 2005, while
immigration remained steady at 575,000, the
Ofce for National Statistics said in August this
year. Net migration rose from 198,000 in the
year ending Dec 2009. The estimated number of
British citizens emigrating long term from the
UK in the year to December 2010 was 124,000,
about the same as the level of 127,000 in the
year to December 2009. Study remains the most
common reason for migration to the UK. 78 per
cent of these are from outside the EU.
The estimated number of non-EU citizens
immigrating long term to the UK in the year to
December 2010 was 300,000, slightly higher
than the level of 292,000 in the year to
December 2009. Emigration for this group from
the UK fell to 93,000, a decline of 15 per cent.
The estimated number of people from new EU
members in Eastern Europe immigrating long
term to the UK in the year to December 2010
was 71,000, up from 52,000 in the previous
year. Emigration for this group from the UK fell
by 34 per cent to 31,000.
The number of people migrating to the UK for
a denite job is at its lowest since March 2004
at 110,000.
Migration still on the rise
Oct ober 2011 Removals & St orage
Indust ry News
11
M
cGimpsey Brothers of Bangor,
County Down, in Northern Ireland
have recently been awarded the
Payroll Giving Gold Award for 2011 for their
contribution to charity.
Under the Payroll Giving scheme,
employees donate a weekly contribution from
their wages to a chosen charity. We are very
proud of everyone in the McGimpsey Team
for contributing part of their wages, on a
weekly basis, to their chosen charity through
Payroll Giving, director Campbell
McGimpsey says.
The Gold Award presentation is a symbol
of excellence and is awarded to companies
where their entire workforce contributes to
charity on a weekly basis through the Payroll
Giving scheme. It just goes to prove that we
can all make a difference, no matter how
small, Campbell says. As a company it is a
great honour to receive this award and a
credit to every one of our team for making
this voluntary contribution.
McGimpsey wins charity award
A
ll three are DAF trucks tted with Abel
demountable systems to match the
existing eet. This type of system
enables Bournes standard removal bodies to be
interchangeable with each other, allowing their
vehicles to take their own or any other parties
ISO containers.
Bournes regularly swap bodies with other
agents within the UniGroup UTS network
rather than transhipping, reducing the potential
for damage and allowing better vehicle
utilisation throughout the continent.
The DAF 85 is a 3-sleeper draw bar intended
to service European customers. Its rst trip was
Warsaw and it has been out in Europe almost
constantly.
The DAF 55 is a crew cab enabling Bournes
to carry up to six crew, allowing Bournes to
service an increasing amount of import and
export business. It is also tted with a
demountable system allowing increased loading
/ unloading at customer residence, again
reducing handling.
The DAF 45 is updated to 12 tonnes and can
also carry six crew members. This vehicle is
specially designed for export moves with tight
access, and is tted with a demountable system
for ISO containers and also a new three pallet
body which can be interchanged with any of
Bournes other vehicles.
All three vehicles were supplied by Channel
Commercials with new container bodies built
by Abel, and have tuck away tail lifts and extra
clean EEV engines with emission values even
lower than the stringent Euro 5 standards.
Bournes says it aims to continue expanding
and renewing its eet over the coming years
with the aim of running a eet identical to the
above for European service and International
packing in city locations.
Bournes expands eet
Bournes Removals have been adding to their eet again with the
purchase of three more brand new trucks, one in each size
Big, Medium and Small.
Bag it, Bin it!
T
he Highways Agency, which gathers
around 240,000 sacks of litter from
Englands motorways every year, is
calling on road users to help tackle roadside
litter on Englands motorways and major A
roads.
The Agency says that drivers should keep
a bag for rubbish in their vehicles, until it
can be disposed of in a bin. Roads Minister
Mike Penning said the money and
resources spent removing nearly a quarter
of a million sacks of litter from Englands
motorways could be much better spent
elsewhere.
According to the Highways Agency,
roadside litter is not only unsightly, but is
also a threat to the environment and wildlife
and can block drains and cause ooding.
For highway authorities, clearing litter
diverts much-needed resources away from
road maintenance and repairs, while items
thrown from moving vehicles can be a
hazard to other road users.
In North West England, Highways
Agency Trafc ofcers and contractors are
reporting any spillages from commercial
vehicles to the regional Trafc
Commissioner, and operators will be
warned that their licences could be at risk
if loads are not properly secured.
M
iranda Hyder of BAR Services will be
running a half marathon in Amsterdam
in aid of Cancer Research on Sunday
16th October.
Miranda has been training hard over the past
few months. When I signed up for this in
February this year, I only really expected that I
would be able to achieve the 8k, but walking
most of the way. However, I have been training
hard and now feel condent that I can run 13.1
miles to achieve this half marathon for this
worthy cause, says Miranda.
If you want to sponsor Miranda, go to http://
www.justgiving.com/TeamBritanniaMovers
Sponsor Mirandas half marathon for Cancer Research!
Payroll giving staff Adele Phillips Colin Brown and
Shirley Stokesberry with the Payroll Giving Award
M
ovecorp had a high prole
presence at the 2011
Shenstone Fun Run. Not only
did the rm sponsor the July event, it
also entered 27 staff as runners,
alongside over ve hundred other
participants.
In total,
the 27
Movecorp
runners
managed to
raise 1,428
for their nominated charity, the Joseph
Foote Trust. The charity funds research
into brain tumours, which claimed the
life of nine-year old Joseph Foote in
2007.
Movecorp leads
in Fun Run
Removals & St orage Oct ober 2011
Indust ry News
12
Anglo Pacic sponsors
Aussie sports success
A
nglo Pacic, a market leader in moves to
and from Australasia, is in the enviable
position of being able to count four of its
sponsored sides in southern England as League
Champions in Rugby League and Australian
Rules Football.
This August there were victories at the West
London Wildcats Premiership where Australian
Rules Football Team took apart the Wandsworth
Demons, while the Shepherds Bush Raiders also
beat the Clapham Demons. The Hammersmith
Hills Hoist Rugby League Football Club took
victory in the Southern Premier League, and
their second side beat the West Norfolk Wildcats
30 16 to win the London Merit League.
Jason Diggs, Sales Director for Anglo Pacic,
said we might be a global business but we like
to form part of the local community and
sponsoring expat sports teams is a large
contribution to that social outreach-not to
mention the fact that a handful of players also
work for us here on site at our West London
headquarters. We are thrilled by the four
victories in August and will undoubtedly be
coming across some of the talented team
members as they take advantage of Club
discounts with Anglo Pacic to ship their
personal belongings back to Australasia at the
end of their stay.
Anglo Pacic RLC Finals: Hills Hoist Southern Premier Winners 2011
Globalink
takes Sarah
Brightman
show to
Kazakhstan
T
he last twenty years has
witnessed the emergence of a
whole group of new countries
onto the map of relocation rms.
And Globalink has just played a key
role in a major national event in one
of those countries, Kazakhstan.
In commemoration of the founding
of the capital, Astana, a concert is
organised and held every year on a
massive scale. This year, world-
famous singer Sarah Brightman was
invited to perform.
Organising equipment
transportation for the concert in
Kazakhstan had to be planned down
to the smallest detail. Due to their
expertise in events equipment
relocation management,
responsibility for the transportation
of the concert equipment was
assigned to Globalink.
Air delivery of cargo weighing a
half of a ton from London to Astana
was carried out on the last day
before the countrys long holiday
weekend, because the main objective
was to handle customs clearance of
the cargo in a single day.
Thanks to the coordinated
management of air freight, customs
clearance and removal and
relocation, all the processes went
smoothly, with no delays, and the
big event went off as planned,
marketing coordinator Dinara
Davlembaeva says.
After the show, the concert
equipment then had to be transported
back to London under strict
deadlines. Again, Globalink
removals and relocation
professionals packed and crated all
the goods immediately after the
event, for swift delivery to their
destination.
Harrow Green in Scottish university
H
arrow Green, specialists in the design
and creation of effective workspaces as
well as in business relocation, have been
working in partnership with University of the
West of Scotland (UWS) and the Scottish
Agricultural College (SAC) to carry out the
relocation of staff and facilities to the
Universitys new 70 million Ayr campus,
scheduled to open in September 2011.
Harrow Green has been working closely with
the transformation team to meet the target date.
The project will see the relocation of
approximately 240 UWS and 50 SAC staff,
including associated ofce belongings, and
involve the packing and unpacking of IT
equipment, ling, resource materials and
general ofce equipment from the current Ayr
campus to the new site on the banks of the River
Ayr.
The Harrow Green team will manage the
sequential packing, transfer and sequential
unpacking of some 1,000 linear metres,
including materials from the classrooms and
central store areas.
Harrow Green will also oversee the
disconnection, packing, relocation, unpacking
and re-connection of desktop IT on the new Ayr
campus. There are around 500 units to be safely
relocated.
This is an important development for the
region, says Aidan Robertson, who is handling
the project out of Harrow Greens Glasgow
ofces. Were very pleased to have a role in
getting the new campus up and running for the
start of the academic year.
Beverly Smyth
celebrates its
165th birthday
Beverly Smyth is 165 years old this
year and is still going!! Rob Gilbert
tells us. The Dublin-based company
has been offering International and
Domestic Moving as a core offering
since 1846, and also offers ofce
moving, relocation and storage
services. Sarah Brightman
Oct ober 2011 Removals & St orage
Indust ry News
13
T
he event was well attended by DMF
members, Danish business leaders ,
politicians as well as the president of
FEDEMAC Arnaldo Righetti and Stephen Vickers,
BARs Director General.
Outgoing President Niels Justesen introduced
the key areas for discussions which focused on
driving and rest periods, sickness benets
reimbursements, obstacles to access created from
parking conditions in large cities and the upcoming
revision of the law of trucking.
The DMF is also concerned about current
varying interpretations of EU rules about the status
of passengers in the front of trucks. The DMF
believes that it is unfair to treat a passenger in the
front as a driver in light of the liabilities and
requirements that are attached to this status.
As Niels Justesen decided to step down as DMF
President, the Board elected Leif Jensen as the new
president and his previous position as vice-
president has now been lled by Lasse dum.
Danish removal men
celebrate 100 years
Guide to
Managing
Drivers
T
he Freight Transport Association has
published an updated version of its
Guide to Managing Drivers.
Sponsored by Shell, the Guide provides
advice and guidance to help operators
manage drivers in a professional way.
As the FTA says, drivers are at the
forefront of the road freight industry, and
the image of the industry depends on them.
Companies also rely on their drivers to
ensure a cost- effective road freight
operation, keeping fuel use down,
minimising vehicle wear and tear, and
keeping maintenance, insurance and
accident costs down, the organisation
says. Driver actions are also the way in
which poor management practices come to
the surface, so getting the best out of them
is crucial in order to operate vehicles in a
cost effective and customer-focused way.
The FTA Guide to Managing Drivers
covers recruitment, checking driving
entitlement and carrying out inductions
through to managing drivers hours,
ensuring daily walk around checks are
carried out properly and managing driver
infringements. It also looks at good
practice when using agency drivers and
provides sample forms and checklists to
assist managers in their day-to-day tasks.
Senior Trafc
Commissioner
Retires
T
he Senior Trafc Commissioner and
the Trafc Commissioner for the
South Eastern and Metropolitan
Trafc Area, Philip Brown, will be retiring
with effect from the 24th October.

Philip Brown is currently on special sick
leave and Beverley Bell is acting as
Deputy Senior Trafc Commissioner.
Beverley Bell will continue in this role
pending the appointment of the next
Senior Trafc Commissioner.

The Trafc Commissioners are appointed
by the Secretary of State as statutorily
independent Licensing Authorities
responsible for bus, coach and goods
vehicle operators and for local bus service
registrations. They can also take
disciplinary action against the licence of
bus, coach and lorry drivers who commit
road and certain other offences. The role
of Senior Trafc Commissioner has
important responsibilities to determine
how the Trafc Commissioners perform
their statutory functions.
The Danish Movers Federation/Dansk Mbeltransport, DMF, are
commemorating their 100th anniversary this year, with a special
celebration at their recent annual meeting in Copenhagen.
DMFs 50th anniversary photo in 1961
DMFs Board (from left to right): Finn Laursen,
Leif Dahl, Ole Kihlstrm, Lasse dum, Michael
Pedersen, front from left, secretary Niels Erik
Nielsen, Niels Justesen and Leif Jensen.
BAR Director General Stephen Vickers presents
a commemorative plaque to DMF chairman
Niels Justesen.
Removals & St orage Oct ober 2011
Indust ry News
14
The UK badly needs to invest in meeting the
countrys need for improved infrastructure, to
ensure that we dont fall behind our
competitors, the CBI says. With the public
nances so constrained, much of the investment
to maintain and build infrastructure will need to
come from private nance.
The CBI is proposing a package of measures
to boost infrastructure investment through
public-private partnerships. Dr Neil Bentley,
CBI Deputy Director-General, said we want
the Government to publish a clear, long-term
pipeline of projects so that investors can have
the condence to put their money in the UK.
Infrastructure spending also offers one of the
biggest bangs for buck in terms of additional
economic activity, so this is a chance to generate
jobs, growth and build for the future.
According to the CBI, in the last decade more
than 700 PFI projects have been both approved
and nancially backed. Dr Bentley warned that
PFI mustnt be viewed as the solution on every
occasion, but when it has been used effectively
it has delivered huge improvements in the UKs
infrastructure. Businesses understand that the
use of PFI must evolve and that we need to
develop new ways to pay for our infrastructure.
But ministers must stand up for the role that
private nance has to play and decide sooner
rather than later how to use it to best effect.
PwC warns on
supply chain
risks
T
he global manufacturing
industry must act now to
protect and prepare their supply
chain matrix against a ticking
timebomb of nancial instability, a
new PwC report has warned.

PwC has identied ve key areas for
manufacturers to take heed of in
todays turbulent times. These are:
skills and talent, addressing lifecycle
opportunities, linking demand
planning with the rest of the supply
chain, identifying and acting on
supply chain risks, and stronger
collaboration between suppliers and
customers.
Global supply chains were thrown
into turmoil following the Japanese
earthquake. Xirallic, a popular
pigment which gives cars a pearly
shine, was manufactured at just one
factory in the world, the Onahama
plant near the Fukushima-Daiichi
nuclear power station in Japan.
According to PwC, the plant had
to close causing some car makers to
slow production or halt completely
but is now back on track for
recovery, highlighting the need for
the industry to have a radical re-
think about current business
strategies.
Barry Misthal, who heads up
PwCs global Industrial
Manufacturing group, said supply
chains and the manufacturing
industry have been on a rollercoaster
ride, hit by skyrocketing prices of oil
and commodities, high levels of
debt, weak demand and tight credit.
The nancial stability of suppliers
will be one crucial factor affecting
the industry for example, if interest
rates rise, it will be much tougher for
businesses to service loans, PwC
says.
Aussie award for Crown
S
ydney-based Crown Relocations has been
awarded the 2011 Australian Furniture
Removalist of the Year Award and the
2011 Safety Management Award by the
Australian Furniture Removals Association
(AFRA). At AFRAs annual conference in
August, Crown was represented by Paul
Connor, national operations manager, Sydney,
amid a large number of Crown Australias
industry colleagues and competitors. There was
a very large increase in the number of nominees
this year. Crown was awarded the 2011 Safety
Management Award for a second consecutive
year for having successfully implemented two
comprehensive programmes related to
occupational health and safety and its
environmental policy. One of Crowns
employees, Rarely Potini, was also awarded the
2011 Australia Furniture Removalist of the Year.
The annual award is presented to an employee
of a removals company based on performance
and dedication, a signicant recognition for the
industry.
Paul said, I was in the unique position of
being able to accept the award on behalf of all
the hardworking staff of Crown and the moment
in which I received it was afrmation that we do
provide excellent service, delight our clients and
outshine our competition. AFRAs consistent
recognition of Crown is enough incentive for us
to continue supporting our clients, staff and
communities with the highest quality of service
and products.
In 2006/2007 Crown was winner of the 2006
Employee of the Year Award and the 2007
Removal Fleet Award. In 2010, Crown was also
awarded with the Innovation Award and the
Safety Management Award.
CBI sees crucial role
for PFI
The Government is right to look closely at how the Private Finance
Initiative (PFI) is used and must act on the lessons learned. These are
the messages from a recent report by the Confederation of British
Industry which also stated that the Government should recognise
that private nance must play a vital role in delivering new roads,
hospitals and schools.
O
rbit Ltd, a Bulgarian international
associate, provided logistics and
transport support to the American
Chamber of Commerce in Bulgaria for the
AmCham Independence Day celebration
that took place in the campus of the
American College in Soa on July 2, 2011.
Entering fully into the spirit of the
occasion, the Orbit Bulgaria team joined in
the annual celebration of the signing of the
Declaration of Independence of July 4,
1776. It has been a busy and high prole
summer for the Southeastern Europe
specialists. In July, Orbit was also
responsible for the relocation of a EUR3
million painting by Leonardo da Vinci,
which was hung in Cyprus for a special
exhibition.
Bulgarian associate in Independence
Day celebration
Oct ober 2011 Removals & St orage
Indust ry News
15
T
he Land Registry reported an annual price
decrease of 2.1 per cent in July, with a
month-on-month rise of 1.3 per cent,
which takes the average property value in
England and Wales to 163,049. This is the
largest monthly movement since January 2010.
The only region in England and Wales to
experience an increase in its average property
value over the last 12 months was London, with
a movement of 1.3 per cent. The South West
experienced the greatest monthly rise with a
movement of 2.2 per cent. The North East
experienced both the greatest annual price fall
with a decrease of 8.8 per cent and the most
signicant monthly price fall with a movement
of 2.3 per cent. The most up-to-date gures
available from the Land Registry show that
during May 2011, the number of completed
house sales in England and Wales decreased by
10 per cent to 46,870 from 52,170 in May 2010.
The number of properties sold in England and
Wales for over 1 million decreased by 44 per
cent between May 2010 and May 2011, from
464 to 262.
Nationwide, which covers the whole of the UK
and is based on a sample of loans issued in any
given month, reported that prices declined 0.6
per cent in August, with an average house price
of 165,914, 0.4 per cent lower than in August
2010. Robert Gardner, chief economist at
Nationwide, said sluggish demand for homes,
combined with only a gradual rise in the supply
of available properties, has helped to keep
property prices stable since last summer. We
expect this trend to be maintained over the
remainder of 2011, although downside risks
have increased as UK and global growth
prospects have weakened. The major risk for
the housing market, he added, is that weak
economic growth could lead to a further
deterioration in the labour market.
Halifax, which also covers the entire UK, but
bases its index on a sample of each lenders own
loans each month, also provided a downbeat
picture for August. According to Halifax, prices
fell 1.2 per cent in August, bringing the average
house price to 161,743. This was the rst fall
since April and follows three successive monthly
rises. However, housing economist Martin Ellis
noted that prices in the three months preceding
August were 1.0 per cent higher than in the
previous three months. A recent decline in
average mortgage rates has further boosted
home affordability for those able to raise a
deposit to make a new purchase. Low interest
rates are likely to continue to support the market
whilst increased uncertainty about the economic
outlook and pressures on householders nances
constrain demand. Overall, we expect broad
stability in both prices and activity over the
coming months, Mr Ellis said.
Figures from Communities and Local
Government (CLG) for June show that, based
on mortgage completions, UK house prices
decreased by 2 per cent over the year but
increased by 0.6 per cent over the month
(seasonally adjusted). The average mix-adjusted
UK house price was 204,981, while average
house prices were 0.5 per cent lower over the
quarter to June, unchanged from the quarter to
March. Average prices decreased during the year
in all UK countries; England (-1.8 per cent),
Wales (-5.6 per cent), Scotland (-2.3 per cent)
and Northern Ireland (-8.1 per cent). Prices paid
by rst time buyers were 2.2 per cent lower on
average than a year earlier and prices paid by
former owner occupiers also decreased by 2 per
cent. Prices for new properties were 3.2 per cent
higher on average than a year earlier whilst
prices for pre-owned dwellings decreased by 2.4
per cent.
The latest monthly market report from the
National Association of Estate Agents showed
a sharp increase in the number of house-hunters
registering at its branches across the UK in the
month of July. While there is some regional
uctuation, on average agents reported 299
people on their books for the month, up from
263 in June and the highest gure in over two
years (May 2009; 299).
Supply levels across the country decreased
slightly with NAEA agents reporting 70
properties available per branch, down from 74 in
June. This is still higher than year-on-year
gures where in July 2010, only 68 were
recorded. As is usual for the time of year, sales
dropped slightly from an average of 9 per branch
to 7. However, the proportion of sales made to
rst time buyers increased from 20 per cent in
June to 21 in July.
NAEA President Wendy Evans-Scott said it
is great to see that interest in property has
reached a two-year high, especially at a time
when, traditionally, estate agents experience a
lull in activity as people take a holiday abroad
instead of house hunting. She noted that
people are beginning to reconsider their options
when it comes to buying a property. With many
sellers now being more realistic about pricing,
we hope the market will rejuvenate in the
coming months.
Price change by region Source: Land Registry
House prices fall back
Analysis of house price statistics from the most authoritative sources in the UK suggests that house prices
declined in August after rising in July.
Removals & St orage Oct ober 2011 16
BAR News
H
aving seen the success of the self
storage industry in the USA, the UK
started to follow suit with a boom in
companies converting their warehouses and
opening their doors to the public for self
service storage. BAR Services had been
supplying the removal industry with packing
materials for over 25 years and it identied a
need for a company that could bulk buy and
then supply a similar core product range to the
self storage sector within the UK.
For the past 8 years, BAR Services has been
successfully selling its range of ancillary retail
products whilst learning more and more along
the way about what is required. It has become
increasingly pleased to see a rise in BAR
members making the most of existing facilities
and branching out into self storage. The BAR
itself has also recognized that self storage is
becoming a signicant aspect of the services
provided by many removal companies. For this
reason, it has set up the Self Storage Special
Interest Group (SSSIG) in order to provide
BAR members with support and information.
In the beginning, BAR Services held stock
of a large range of products but over the years
has recognized that most self storage facilities
need a couple of choices of padlocks for their
customers, managers padlocks, polythene
covers, air bubble lm and a core range of
cartons. With brand awareness being a key part
of marketing for self storage, BAR Services
realise that how the product looks is important
and for this reason it currently supplies the
move n store brand or alternatively it can
manufacture products in your company logo
and colours.
A self storage facility can add much needed
revenue to removal companies who have
struggled through the downturn in the housing
market. This said, BAR Services is not
advocating the replacement of traditional
storage methods. Since it began supplying the
self storage industry BAR Services has been
advocating the supply of ancillary retail
products within your facility as this too can
drive invaluable income with high prot
returns. BAR Services believe that with its in-
depth knowledge of the self storage industry,
and packaging materials in general, combined
with assistance from the SSSIG, we can help
BAR members who are moving in to self
storage to identify exactly what products and
services they should provide.
If you need any advice on any of the retail
products that are available, please do not
hesitate contact on 01342 870087 or email
sales@barservices.co.uk
The Self Storage Special Interest Group
(SSSIG) had a very productive meeting at
BAR HQ on Monday 19th September.
Many new initiatives for the group were
discussed and proposed, so watch out for
details in the coming months both in R&S
and the BAR website. The meeting
Minutes will be available to view and
download in the Members Area (MyBAR)
in due course.
BAR Services has always supplied a range of hand held stretch
lms that protect your products during storage and shipment.
Hand held lm rolls are lighter and smaller than the machine lm
alternative thus making the application easier. There are various
benets to using stretch wrap when securing awkward loads. The
product itself is low cost; it keeps the product clean whilst not
adhering to it. It is also economical as it not only reduces the need
for secondary packaging but can also substantially reduce freight
costs.
Most stretch lms are supplied on a standard core for use with a
hand held applicator, but did you know an extended core is also
available that negates the need for such a dispenser? Yet again
this helps reduce the costs involved in packing and shipping
awkward and bulky products. Like the standard core, the extended
core stretch lm is available in 400mm x 300m & 500mm x
300m rolls. It comes in a light strength (typically 11-15 mins)
and medium strength (typically 17-20 mins).
For further information on the extended core
stretch lms please contact the sales ofce
on 01342 870087 or email sales@barservices.co.uk
Meeting the needs of
the Self Storage Industry
In early 2003, BAR Services saw an increasing trend within the removal
industry towards a new type of storage service known as self storage.
Product of the Month
- Extended Core Stretch Film
BAR Services
Oct ober 2011 Removals & St orage 17
BAR News
A
ccording to Graham Puddephatt, our man
on the ground from Reason Global, the
congress kicked off with a speed
networking event. The delegates were split into
teams, and in keeping with the theme of the
congress they were each issued with a passport,
which required stamping by the sponsors.
The teams made their way round the sponsors
themed tables to be asked three questions, of
which one was false. If they guessed the false
answer their passport was stamped accordingly.
Some of the sponsors provided drinks from
their countries, and the whole evening was a lot
of fun, with Gerry Skerritt the Programme
Director driving things with his inimitable
humour.
Business proper started the next day when the
business sessions opened with a Roll Call of the
delegates, followed by the prize giving of the
Moving Team of the Year, which was won by
the team from Pickfords Cape Town.
The AGM included PMA President, Heather
Badenhorst of Stuttaford Van Lines, handing
over the Presidency to Mike Kitshoff of
Pickfords Capetown. Several amendments to
the constitution were also approved.
The highlight of this session was a
presentation by Peter Van Kets entitled
Surviving the Storm - Lessons from an Ocean
Crossing. Peter is the winner of Out There
Adventurer of the year 2011. He described his
two rowing adventures across the Atlantic as
part of a two-person crossing and a solo
crossing.
Peter posed analogies between running
business and planning an adventure, and the
similarities were obvious. Peter included
pictures and video which were frightening to
look at, let alone experience in a rowing boat in
the middle of the Atlantic.
The sponsors had the daunting task of
following Peters presentation, where they were
invited to introduce their services.
The opening day business sessions closed
with an excellent presentation by Elna Smit,
senior online research specialist at Columinate.
Elna informed the delegates about Navigating
Web2.0: how to internet market your business
and generate sales.
Lunch was of the truckers variety, during
which the delegates ate wholesome food and
chewed the fat while being entertained by an
excellent singer guitarist.
The evening was sponsored by Shaft
Packaging, and was held at the Sun City
Shebeen. The boys from Shaft have a
reputation and didnt disappoint, Graham
Puddephatt of Reason Global told R&S.
The delegates were fed some traditional food
supported by the usual Shebeen drinks; a whole
lot of fun.
Business started the next day with an early
breakfast, and the business sessions ended with
an uplifting and fun participation presentation
by Justin Cohen, entitled The Psychology of
Success - Practical tools to take your business to
the next level.
Forty-four of the delegates then made their
way to the Lost City Golf Course for an
exciting afternoon including taking on the
notorious 13th hole across the Crocodile pit.
The golf was won by the team of Ignatius
Muthien of the sponsor Hino Trucks, John
Luker of sponsor Reason Global and Stewart
Romanis of Biddulphs International. And, the
nearest the pin over the Crocodile Pit was won
by Graham Puddephatt of Reason Global.
The Congress closed with the Gala dinner,
held in the Hall of Treasures; the evening
included a number of presentations, a
great dinner, plentiful drinks and
lots of dancing, Graham tells us.
Next years congress is at The
Legend Golf and Safari Resort
from 9-12th August 2012.
Interested delegates and sponsors
can nd further information on
the PMA web site, http://
pmamovers.co.za/
congress/
PMA celebrates Sun City
conference
This years Professional Movers Association congress was held at Sun
City, South Africa, from 4-7 August, under the theme of Your passport
to moving excellence.
David Raynor, Reason Global
Kevin Pickford, Grace International
Gys Smit S&S Cartage International and
Kobus Jacobs, Stuttaford Van Lines
Heather
Badenhorst,
Stuttaford
Van Lines,
Outgoing
President and
Partner Peter
Cawood
Removals & St orage Oct ober 2011 18
BAR News
BAR to present
best practice at
TAF
S
tephen Vickers, Director General of
BAR, has been asked to present
BARs approach to best practice at
the 2011 Best Practice Exchange on 3
November 2011. BAR won the two
prestigious Trade Association Forum
awards in July (pictured above) for its
Website Design and its Membership Pack
of the Year. The Exchange is an annual
event designed to help and encourage
members to share knowledge and best
practice, and other guest speakers include
Chris Grayling, the Minister of State for
Work and Pensions.
Greater online
presence
for R&S
Y
ou may have noticed that the
September issue of R&S went
online by mid-September, with a
high prole on the BAR website. This is
part of BARs drive to give R&S display
advertisers value for money through a
greater online presence on the BAR
website.
For more information, please contact
Steve Pearce at Rubicon Marketing
on tel 0117 330 8370 or
email steve@rubiconmarketing.net
BAR hosts
FEDEMAC General
Assembly
B
AR has been selected to host the
upcoming FEDEMAC General
Assembly this year. The important
event for the Federation of European
Movers Associations will take place in
Windsor from 18-20 November, 2011.
For more information, please see
www.fedemac.com
F
or reasons previously advised, it had not
been possible to present these at the AGM
at the Annual Conference in May, as
would be normal practice. BAR Director-
General Stephen Vickers also gave a verbal
report on the Report & Accounts, and additional
detail was provided by Ms Kathleen Parker of
the Auditors, Wellers Accountants. This was
followed by a lively and quite extensive
question and answer session which Reg
Hackworthy described as being frank,
thoughtful and useful, and he went on to thank
everyone for taking the trouble out of busy
schedules to attend. Also in attendance was the
Company Secretary, James Falkner.
BAR EGM
BAR President Reg Hackworthy chaired the Extraordinary General
Meeting, held at Watford on Wednesday 21 September, where twenty-
six Members (including nine members of the Board of Directors)
received and considered the Report & Accounts for the Year to 31
December 2010.
T
he recent Kent Area meeting, organised
by Mike Reason from Reason Global,
saw a strong turnout of 43 people from
various member companies, all eager to try
their hand at Ten Pin Bowling!
Reason Global sponsored two games, as
well as providing the food, and the very
social evening was enjoyed and appreciated
by all. The Kent area would like to thank
Reason for their continued support at the
Kent Meeting, says Tom Bourne at Bournes
Removals.
For the record, the bowling was won by
Move-It Channel Moving, with a team
composed of Keith Evans, Dave Button,
Winston Morris, Dave Lee, Mike Lockyer,
Andrew Johnson, and Andrew Player.
Kent Area goes bowling
The winning team from Move-It Channel Moving
Oct ober 2011 Removals & St orage
Indust ry News
19
Removals & St orage Oct ober 2011 20
BAR News




L
ike many of the members of the
Young Movers, Kerry says that a
highlight of the groups meetings
was the go-karting event held in
Birmingham last July.
Not only was this travel-mad Kerrys
opportunity to revisit the UKs second
largest city, it also allowed young movers
to put some faces to what before then had
just been e-mail addresses and a voice
over the telephone. Even in these days of
online social networking, nothing beats
bonding with your peers in real life;
perhaps real life events like the
Birmingham gathering are even more
valuable in the virtual world that we now
all live in.
After the go-karting, all the young
movers went out for a night on the town
in Birmingham, Kerry says. I got to
enjoy everyones company, got to know
people a little better, and also to tick
Birmingham off my wish-list of places
I still wanted to visit.
The Young Movers is a great way for
us youngsters in the industry to get to
know each other, she says. Thanks to
these events, we can form business
relationships where we can maybe assist
each other in the future. Theyre also
great fun!
After achieving nine GCSEs at school,
Kerry went to work at a fruit imports
company that supplies fruit for Waitrose,
initially in the accounts ofce and
subsequently in sales. Nearly ve years
ago, Green Removals, which always
knows a good thing when it sees it,
snapped Kerry up to work as an assistant
in their imports and exports team. Since
then, she has steadily assumed more and
more responsibilities, and now liaises
with the customers in a client-facing
position, while also organising clearance
for customers goods and then their
delivery. In Kerrys position, good
communication and interpersonal skills,
and mature organisational ability, are
essential, particularly when patiently
explaining to people for the umpteenth
time the difference between a groupage
and a special service!
And its a role she has made her own.
I get a lot of job satisfaction from what I
do at Greens, Kerry says, showing that
the true spirit of the moving business is in
good hands with the young generation.
Getting those deliveries out and then
reuniting people with their valuable
possessions - if they are happy, then
Im happy!
Kerry Landymore
After an exciting summer of music festivals and travelling, Kerry
Landymore of Greens Removals in Suffolk took time out to talk to R&S
about how the Young Movers initiative is bringing together a new
generation of movers.
Young Mover Prole: Kerry Landymore, Greens Removals
Every mont h Removals & St orage includes a number
of f eat ure it ems. These are planned well in advance
t o allow members of and suppliers t o t he indust ry t o
join in.
Please cont act Andy or Louise at Analyt ica
Media on: 0208 458 5100 or e-mail:
rands-edit orial@analyt icamedia.com
Feat ure Schedule 20 11

Removals & St orage Oct ober 2011 22
BAR News BAR News
T
he removals market saw a rise in August 2011
compared to 2010, and this years gures reveal
healthier domestic, European and Overseas
markets.
The total number of UK moves in August 2011
increased by almost 5% compared to August 2010.
The number of moves to European countries in August
2011 compared to the same month in 2010 however has
increased by a considerable 39%. The Overseas market
(non-European) has also seen a rather dramatic increase
of approximately 16%.
BAR Members identied the top European removal
destinations for August 2010 as France followed by
Spain and then Switzerland. The top European removal
destinations for August 2011 were France followed by
Spain and then Switzerland and Germany.
BAR Members identied the top Overseas (non-
European) removal destinations for August 2010 as
Australia followed by USA and then New Zealand and
Canada. The top Overseas (non-European) removal
destinations for August 2011 were USA followed by
Australia and then New Zealand.
The results for the number of staff in August 2011
compared to August 2010 show a slight increase of less
than 1%. BAR Members are also operating more
vehicles in August 2011 compared to August 2010 as
vehicles in use increased by 2.38%.
BAR will continue to report monthly industry
statistics. To take part in the new industry incentive
scheme, look out for the monthly email which will
contain a link to the online survey.
Industry Statistics: August 2010/2011
BAR would like to thank those
Members who have participated
in the August Industry Survey.
Take part in the online industry
surveys and automatically be
entered into the monthly cash
draw to win 100.
For more information, please
contact the Commercial
Department: commercial@bar.
co.uk or call 01923 699 483.
Please note all information received is
aggregated and treated in the strictest
condence.
Industry Statistics: August 2010/2011
35.00%
40.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
4.73%
4.73% 39.00% 15.69% 2.38% 0.78%
Moves
within UK
Moves to
European
Countries
Moves to
Overseas
Countries
Number
of Vehicles
Number
of Staff
P
e
r
c
e
n
t
a
g
e
39.00%
15.69%
2.38%
0.78%
August 2011 compared to August 2010
+ + + + +
+
+
+
+
+
Oct ober 2011 Removals & St orage 23
BAR News BAR News
Removals & St orage Oct ober 2011
Indust ry News
24
M
any people and businesses relocate
overseas each year with security,
safety and timeliness amongst the
key factors for both private and commercial
clients. In the last decade European and
International standards have been developed
but until now nothing has been made
specically for the Overseas market.
The introduction of a new British Standard,
BS 8564:2011, is set to change this by pulling
together good practice and minimum
requirements for Overseas moving services.
This standard, the result of shared
knowledge as developed by industry, consumer
bodies, and government departments, is
intended to set a benchmark for good practice
for overseas removals and to help raise both
businesses and consumers condence and
choice where Movers are following the
standard. The standard encourages the use of
fair, ethical and inclusive practices for
consumers whilst helping commercial
organisations alike to understand what level
of service should be provided by rms
working to 8654.
Companies wishing to use this voluntary
standard would include a declaration in their
marketing literature.
BSI already has a number of published
standards on furniture removals, from storage
of furniture and personal effects for private
individuals to commercial moving services,
most of which apply across Europe and relate
solely to domestic removals.
The British Association of Removers (BAR)
www.bar.co.uk and in particular QSS, have
been instrumental in the development of this
new standard; Reg Hackworthy, BAR
President stated: With the introduction of the
new overseas standard BS 8564 alongside the
other standards pioneered by the BAR, BSI is
once again working with the removals industry
to develop standards for the benet of BAR
members and the wider industry, to give
customers peace of mind when choosing a
removal company.
With the publication of the new standard,
Dan Palmer, BSIs Head of Market
Development for Services and Manufacturing
hopes that it will provide a solution for the
industry. Overseas removals are a headache
for both businesses and consumers. Standards
are already a well-established source of good
practice for domestic and commercial
removals in the UK, and this new work has the
potential to boost customer condence in
overseas removals.
BSI is the UKs National Standards Body,
incorporated by Royal Charter and responsible
independently for preparing British Standards
and related publications. BSI has 110 years of
experience in serving the interest of a wide
range of stakeholders including government,
business and society.
A copy of BS 8564:2011 may be purchased
from the BSI shop: http://shop.bsigroup.com
Sarah Horseld is the Secretary of BSIs
Removals Services committee at BSI.
Should you wish to request further
information, please contact Sarah Horseld
at sarah.horseld@bsigroup.com, or visit
http://www.bsigroup.com
BSI and QSS produce new
BS 8564 standard
This standard is
intended to set a
benchmark for
overseas removals
and to help raise both
businesses and
consumers condence
and choice where
Movers are following
the standard.
Sarah Horseld,
British Standards Institute
Feat ure - QSS News
A new BSI standard is set to help Overseas Removals rms take a step forward.
Sarah Horseld of the British Standards Institute explains
Oct ober 2011 Removals & St orage 25
CMG News
BS 8522
The Commercial Moving
Group (CMG) is a
dedicated group of
companies within the
British Association of
Removers that specialise
in all aspects of
commercial relocations.
T
he revised Commercial Moving Terms &
Conditions 2011 are now available to
download from the BAR website under
MyBAR/Resources/Model Terms &
Conditions.
They will also be available on the CMG USB
Memory Stick which forms part of the new
member pack sent to new CMG members.
Revised Terms
and Conditions
online now!
Anglo Pacic views growing
Western Oz market
A
s Western Australia ministers
visit the UK to attract Britons to
come to live and work in
Western Australia, folk at Anglo Pacic
International are bracing themselves
for a surge in business from Brits
moving to the booming resource-based
state.
Western Australia comprises one
third of Australias entire land mass,
larger than the whole of Europe, yet
has just 10 per cent of the population
some two million, according to Noel
Glavin, international migration
manager for Anglo Pacic. There are
huge prospects for agriculture,
manufacturing, construction, mining,
the automotive industry and more, but
also a vast labour force shortage of
150,000 workers. Western Australia
has 225 billion Australian dollars
worth of investment opportunities on
the table, around 150 billion pounds,
yet if they dont correct this labour
decit, then these investment
opportunities will simply be lost.
Western Australias recruitment drive is
a serious matter.
Statistics from Working In reveal that
there are more than 1.2 million UK-
born people living in the country,
making the UK the main source of new
migrants to Australia. Coupled with a
glorious climate and a familiar culture,
its not hard to see why Britons are
choosing to emigrate to Perth and
surrounding towns. According to
Anglo Pacic, 43 per cent of its
container shipments of household
effects from the UK went to Australia
in 2010.
Overseas Group News - Anglo Paci c
CMG News and Overseas Group News
Removals & St orage Oct ober 2011 26
Overseas Group News
Cadogan Tate: the
rewards of quality
In just over thirty years, Cadogan Tate has grown from a
one-van company into an enterprise that straddles the
globe, with 300 employees and annual turnover of 35
million. As Group MD Jonathan Hood tells R&S, that
growth has been based on the companys dedication to
quality and high standards. All BAR members, and the
BAR itself, can learn from this success story, as they ght
online cowboys and the threat of commoditisation.
C
adogan Tate was founded in 1977 by
Rohan Masson-Taylor and Tom Deakin,
with one van and very little money but a
lot of ambition and hard work.
Based on close personal supervision, care and
intelligence the new business prospered, rst
providing a dedicated service to the London
auction houses and then developing a signicant
foothold in the upper end of the residential
moving market where household contents were
usually ne art and antiques. Simon Anstey, star
salesman and master motivator joined the team
in 1980.
Jonathan Hood was retained as a Finance and
Business Development consultant in 1981, joined
the board shortly afterwards, was appointed
Group Managing Director in 1988 and has been
in that role ever since, working in a close and
productive relationship with executive Chairman
Rohan Masson-Taylor and other colleagues.
Cadogan Tate has achieved steady but
seemingly unstoppable growth since those early
days. It is now a 35 million turnover group with
full service depots in London, New York, Los
Angeles, Paris and the Cte dAzur with nearly
8,000 containers and 100 (mostly climate
controlled) storage rooms in 350,000 square feet
of warehouse; the company has 300 employees,
and 65 trucks. Along the way, Cadogan Tate
acquired and absorbed no less than twelve UK
competitors. We have retained all the major
contracts that we have ever won, Jonathan says
proudly.
Right from the start, the companys strategy
has been based on one key insight: when a
commodity service is sold in a spot market the
only differentiator is price, and thats all that
drives the customers buying decision.
Our trade has no barriers to entry; we
professionals are all prey to the kerbside
cowboys who usually deliver poor service at a
bargain price. This drives down the markets
perception of the value of us all, Jonathan
explains. Cadogan Tate differentiates itself
through quality and so remains able to charge a
premium price in markets where getting it right is
more important than doing it cheap.
The internal culture at Cadogan Tate has
always been to think deeply rst, then act
decisively, with professionalism, mutual respect
at every level, and hard work to agreed shared
goals. The external culture was and remains
Customers First.
Jonathan sums up the companys ethos as
transparency, fair dealing, attention to detail,
nothing too much trouble, deliver excellence, if
you make a mistake put it right quickly and
unstintingly; use the best resources that can be
afforded highly-trained highly-paid crews and
staff, top of the range vans, best materials, great
warehouses, excellent records and administration
systems and if what you need isnt available
off-the-peg then invent it.
That strategy has seen Cadogan Tate prosper
through both the good and the bad times. But,
like its competitors it has recently had to adapt in
response to the worst recession in sixty years.
We have consolidated our operations onto
fewer sites, rationalised our workforce and target
markets and focused harder on productivity and
prot margins, Jonathan says. 2010 was a very
tough year but, taking a longer view, recession is
a harsh but effective evolutionary pressure that
makes a business improve or die. Lets hope
weve got it right!
Jonathan says that his role at the company is
primarily to develop and maintain a uniform
corporate style, and. working with a highly
professional head ofce team evolve and
maintain stable structures, systems and methods
of working, providing a high quality resource
base and comprehensive support services in
nance, marketing, risk management, HR, HD
and ICT to foster the groups talented sales and
operations teams, so that they can run their
businesses protably and without distractions.
In addition, I work closely and collaboratively
with our Chairman who is a powerhouse of ideas
and strategic vision; we look over the horizon
and over the edge, spotting the risks and trying to
ensure we steer the best available strategic
course, launching innovations and start-ups
whenever they are needed to make best use of
opportunities for change and development he
says. Finally, if something goes wrong and there
is a serious external challenge, its my job to step
up to the mark to defend the business; a
colleague once teased me that litigation is your
recreation and, sadly, I suspect he might be
right!
Leading from the front
Other leading gures at Cadogan Tate include
Paul Haynes who heads the Residential &
Business Division, and Graham Enser, MD of
the Fine Art Division.
Paul Haynes team provides more than 5,000
top of the market UK and international
residential moves a year for private and corporate
customers, plus complex business moves for the
legal, creative and academic sectors. It is also
responsible for the movement of some 50,000
lots a year for a leading auction house, and
helping set up and take down each sale in the
saleroom. In addition the team also provides
excellent value trade services for BAR members
trade storage, hoist hire, European groupage
and operative training. Graham Ensers Fine Art
Division packs, moves stores, ships, insures and
manages art and antiques in the USA, UK and
Overseas Group News - Cadogan Tat e
Overseas Group News
Oct ober 2011 Removals & St orage 27
continental Europe for galleries, museums,
collectors, auctioneers and government agencies.
It also provides specialist management and
installation services for interior designers, and
ne art groupage and installation throughout
Europe and the USA.
Environment rst
Cadogan Tate has gained a reputation in the
marketplace as an early mover in environmental
responsibility and innovation.
For many years Cadogan Tates top
management has been committed to operating
with a focus on environmental responsibility,
determined to hand over the world to their
children in a better state than they found it in,
Jonathan says. In 2009 Cadogan Tate deployed
the only 12.5t fully electric removals van in the
world. It wasnt easy. Despite the facts of a
capital cost of more than twice a normal
pantechnicon, 75% downtime in the rst year
and a major re-design and rebuild after that, now
everything is sorted, it runs silently, with zero
emissions and running costs of less than 5p a
mile, minimal maintenance, almost no downtime
and an estimated operating life of 30 years,
Jonathan says.
The company has also set up Eco Movers, a
moving and storage business that is totally
committed to operating with minimal
environmental impact, as a viable business in its
own right but also to test develop all elements of
Cadogan Tates green strategy. Ideas and
prototypes are tested in the harsh reality of the
highly competitive man and van market and
the survivors are rolled out across the larger
group.
Its vans are 3.5t and are powered by LPG,
green electricity or retrot diesel-electric hybrid.
Web-based software has been developed to
maximize revenue yield and value for customers,
allocating work to vans and crews optimally,
minimising travel to site and wasted journeys.
The operation is almost paperless. Crews are
equipped with wireless PDAs to get instructions,
report problems, record inventories and get
customer signatures on contracts and credit
cards.
Next year Cadogan Tate will adopt the PDA-
based system developed at Eco. Ultimately, it
plans to share these green initiatives with the rest
of the industry to help reduce its overall
environmental impact, but only when they have
been fully developed, proved in action and fully
exploited by Cadogan Tate.
In recognition of the companys achievements,
in 2010 Ecos pioneering work won Brunel
Universitys Business Innovation award and it
achieved ISO14001 and 9001. Cadogan Tate
followed in 2011.
The way ahead
Cadogan Tate has long played a leading role at
the BAR. As many members will know, Jonathan
was National President from 2007 to 2008, after
a long stint as Regional Chairman of the
Metropolitan Area and CMG Chairman.
Jonathan wont say it himself, but he played a
major role in the launch and development of the
CMG, the rebuilding of the Met Area, and the
creation and implementation of the Governance
review.
We donated all our risk assessments for
publication across the industry via BAR, saving
members thousands in time and consultants
fees, Jonathan remembers. We will continue to
support and contribute to the Association in
whatever way we can. In return the BAR has
provided us with the opportunity to meet,
network and make friends with one of the nicest,
most decent bunch of people its been my
privilege to know. There is something unique
about people in the moving industry we can
compete hard and fairly, without back-stabbing
or dishonesty, and enjoy a pint in the bar together
afterwards.
Unsurprisingly, Cadogan Tate is one of the
strongest voices in favour of Compulsory Quality
Standards as a prerequisite for membership of the
BAR.
The recent referendum was an immediate
triumph for democracy but a longer term disaster
for our industry, Jonathan says bluntly.
Compulsory Quality Standards as a requisite
for continuing BAR membership would have
differentiated us all from the kerbside cowboys
and the internet middlemen. The rejection of this
proposal was short sighted and in the longer term
self-defeating. Larger members will go for
Quality Standards anyway and self publicise
successfully either directly or through some
elitist sub-group but the smaller members will
lose the benets of group momentum and
publicity through the Association. This unwise
decision needs to be reversed and soon.
According to Jonathan, if members fail to
differentiate themselves as legally compliant,
safe, trained, and honest quality-operators with
unique professional skills, then many smaller
members will be out of business within ve
years.Thats due to the three-headed threat of
polarisation, commoditisation, and unfair
competition. Polarisation has seen the shrinking
of the middle; protable medium sized movers,
once the backbone of the industry, have largely
turned into big or small movers or disappeared
altogether. The result of this is a reduction in the
markets perception of the quality of service
provided by members. Smaller movers usually
have the skills to provide excellent service but
often dont market themselves effectively as
quality movers as they are too busy just making a
living, surviving from job to job. Meanwhile,
larger players often nd it difcult to maintain
quality standards at their scale of operation and
just one high prole publicised slip-up can
tarnish the entire industry.
Meanwhile, the internet explosion in recent
years has seen the emergence of a new breed of
successful internet moving-portal operators.
These have great marketing and SEO [search
engine optimisation] skills but little knowledge
about moving and absolutely no staff, vans or
warehouses and accept none of the risks of
ownership of these resources. They are trying to
commoditise us, reducing us to something they
have the nerve to approve then market or
compare, Jonathan says. By dealing with
them, smaller movers are drifting into the same
role as the farmers who supply the supermarkets
with excellent products for next to nothing a
year, while working 100 hours a week, exploited
and unprotable.
Finally, BAR members are under pressure
from unfair competition: ruthless, unscrupulous
operators who cut every corner, deploy untrained
and unchecked crews and unsuitable often un-
roadworthy vehicles, and who dont deduct or
pay tax or NIC.
BAR members do things correctly and legally
and pay the heavy costs of compliance, but they
are up against an increasing number of these
cowboys, Jonathan says. The public cant tell
the difference so we have to tell them and we are
not doing this effectively - quality and reputation
used to differentiate the BAR member but this is
now at risk.
What should BAR and BAR members do to
survive in this challenging new scenario?
Jonathan believes that the key may lie in using
the power of Internet marketing and SEO to
promote and differentiate BAR members, taking
the ght to the enemy.
The most signicant thing the BAR can do
apart from insist on Quality Standards is to make
a huge new effort and investment into internet
SEO to promote and differentiate its members,
he argues. Google the normal consumer search
terms such as local mover or quality mover
and do you get the BAR? Never! You do get a
few BAR members but mostly surrounded by a
whole posse of Internet-savvy cowboys and too
many Internet parasites. We need to adopt
standards to differentiate and validate members,
and raise their prole on the Internet. I think its
the only way ahead if our members are to
continue to form the reputable and successful
core of the industry.
Jonathan Hood, Group MD of Cadogan Tate
Removals & St orage Oct ober 2011 28
Training News
Loren Webster of BAR Training Services looks at recent
achievements by companies and organisations.
W
ith Martlets
personnel
experience
levels ranging from
between 2 months and
10 years service, the
delegates were able to
work together
effectively during the
training course with the
more experienced
personnel giving vital
input and the less
experienced personnel progressing through all
learning outcomes from the course extremely
well.
None of the operatives had ever been on a
Manual Handling training course and all were
receptive to the BARTS course. After a
morning of theory training in the classroom
covering the prevention of back, foot and
repetitive strain injuries along with proper
lifting techniques, the delegates were ready for
some practical training in the warehouse. The
Transport Manager advised that one of the main
problems that they have is damages during
delivery. The training was tailored to The
Martlets Hospices requirements and covered
vehicle loading and protection during transit as
well as handling techniques on delivery.
Overall this was a most enjoyable day with
delegates who were eager to learn new
techniques and it all ended with some very
positive feedback on their day of training and of
course, the day was nished with an ice cream
on the seafront!!!
Comments made by course delegates from
The Martlets Hospice: Wayne Allen said Well
presented course, good atmosphere.. J Mitchell
A well presented course with a good tutor.
BARTS Training: The
Martlets Hospice, Hove,
Sussex, August 2011
One of the largest hospices in Southern England, The Martlets
Hospice, invited BARTS to deliver a Manual Handling and Furniture
Handling course to all twelve of their delivery/collection personnel.
Outstanding
achievement by
White &
Company for
BARTS BTEC in
Removals
Management
B
ARTS have marked, assessed and
veried the examination paper for
Abigail Denham of White &
Company PLC. Abigail attended the
BARTS BTEC in Removals Management
course and returned to BAR headquarters
in July to complete her exam in order to
gain her BTEC qualication. She
achieved an exceptional 94 per cent pass
mark. This is the highest pass mark ever
achieved by a delegate taking this exam.
The exam is made up of 50 opportunities
to gain marks, and 47/50 marks were
awarded. The exceptional overall pass
mark was gained through excellent
demonstration of understanding in all
areas of the paper.

Abigail Denham, White & Company
said: I thoroughly enjoyed the course.
The most valuable aspect for me was the
ability to draw on the knowledge of the
individual trainers, with their broad
spectrum of experiences. This course has
given me a deeper understanding of the
removal industry as a whole.
Every mont h Removals & St orage includes a number
of f eat ure it ems. These are planned well in advance
t o allow members of and suppliers t o t he indust ry t o
join in.
Please cont act Andy or Louise at Analyt ica
Media on: 0208 458 5100 or e-mail:
rands-edit orial@analyt icamedia.com
Feat ure Schedule 20 11

The delivery and collection team at Martlets Hospice
Because your people are your great est asset
BARTS Courses
Book your places t oday
Call: 01923 699484 or email: t raining@bar.co.uk
BTEC Advanced Award in
Removals Management 2011
The BTEC Advanced Aw ard in Removals
M anagement is a 2 unit course and is t he only
nat ionally recognised removal speci c quali cat ion
of it s kind.
St udent s w ill be required t o pass an examinat ion on
an addit ional dat e in order t o pass t he quali cat ion.
Course Dat es 2011
part 1 18,19,20, Oct ober 2011
part 2 01,02,03,04 November 2011
Writ ing a Winning Tender
f or t he public sect or
This is a brand new w orkshop t aking place at BAR
Wat f ord covering t opics such as:
Risk M anagement Opport unit ies t o score
Const ruct ing a w inning st at egy
Present at ions What t o w rit e Feedback
Ident if ying your USP Pricing
Where you can st and out Tips & t echniques
Common M ist akes Usef ul inf ormat ion
Course Dat es 2011
08 December 2011
99 + VAT p/p
1675 + VAT p/p (BAR Member)
1995 + VAT p/p (Non BAR Member)
BTEC Award in Pract ical
Est imat ing 2011
This 2 day course is pract ically based and is designed t o
t each st udent s t he art of est imat ing as w ell as f ace t o
f ace sales t echniques, covering t opics such as:
Pract ical Est imat ing at 2 local propert ies
Quant it y Assessment The Role of t he Est imat or
Healt h & Saf et y Communicat ion Techniques
Cont ract Condit ions Removals Insurance
Course Dat es 2011
14 & 15 November 2011
Selling Skills/Promot ing t he
BAR OFT Code of Pract ice
This 1 day course is designed t o enhance sales
skills and t o demonst rat e t he most ef f ect ive w ay
of promot ing t he BAR OFT Code of Pract ice t o w in
business, covering t opics such as:
The Role of t he Salesperson M arket ing
Prospect ing & Negot iat ing Promot ing t he
OFT Code Communicat ion & Present at ion
Ident if ying Cust omer Needs Closing t he Sale
Course Dat es 2011
16 November 2011
545 + VAT p/p (BAR Member) 99 + VAT p/p (BAR Member)
Removals & St orage Oct ober 2011 30
Training News
Our companys sole purpose since its inception in 1977 is to serve
the membership to supply good quality, innovative packaging
products at low prices. This is achieved by buying jointly on your
behalf and passing on the discount achieved from this bulk
purchasing power!
As a member, we should be your preferred supplier but are we?
For many of you the answer will be yes but for those of you that
say no then we would like to know why?
Your feedback is important so please ring us on 01342 870087 or
you can simply emai sales@barservices.co.uk
We look forward to hearing from you.
Are we your preferred
s upplier - if not, why not?
D
uring the training course, the Trainer
was pleased to nd that there was a
great mix of skills and experience
amongst the group, some of the delegates were
involved solely in imports, some purely sales
and some were move co-ordinators involved in
exports. Delegates length of service ranged
from personnel who had been newly promoted
to their roles through to 20+ years within the
industry.
The rst discussions were around Airfreight
where the advantages and disadvantages were
discussed followed by regulations,
documentation and costing for import and
export. This was a good topic to start with as
not many of the 8 delegates had actually dealt
with airfreight, as it is dealt with a lot more in
the corporate moving world.
The next topic covered was the shipping of
cars. The loading part was quite straightforward
to explain but the importation into various
countries can be a bit of a mineeld so there
was a reminder to always have your documents
and paperwork pre-approved by your agent.
The topic of imports was then covered and
with only one delegate working in imports full
time, a clear explanation of the C3 form was
required with a very detailed afternoon learning
thoroughly about all other types of clearance as
well as documentation such as arrival notices,
waybills and duty payable. The delegates
completed a task for working out costings for
imports of Air, Less than Container Load and
groupage. The group had to identify as many
costing factors as possible, which they did very
well. The import section of the training course
concluded with storage options and correct
delivery paperwork and reporting procedures.
We then moved on to the processes involved
with exports, with the various ways in which a
sea container can be loaded and the booking
procedures, paperwork and costing issues
covered. Explanation was given to delegates on
the correct way to check that a container is
suitable for loading, the correct way to label a
shipment and how it must be checked into a
container. Delegates were given full
explanations of freight rate terminologies and
shown how to make a booking and obtain rates
from an agent or overseas ofce. As a lot of
rates are given in lbs, the calculation to volume
was explained and the delegates completed a
task to prove the knowledge they had gained
before a full review of all documentation took
place, such as Bill of Lading and Waybill.
Overseas Skills Training course
delivered by BARTS
The Overseas Council funded a BARTS course to up-skill its members in all areas of Overseas moving.
The course was delivered in August and BARTS plan to run another of these courses later this year.
Again, all Overseas members will be invited to send delegates to attend.
If you are interested in nding
out more about training,
contact the BARTS team by email
on training@bar.co.uk
or telephone 01923 699484
Trade Services
Oct ober 2011 Removals & St orage 31
Removals & St orage Oct ober 2011
Indust ry News
34
European News
R&S is grateful to FEDEMAC for
its contribution to this section
Spain halves
VAT for new
houses
I
n a bid to inject some life into the
countrys moribund housing market,
and reduce an overhang of around
700,000 unsold homes, the Spanish
government has slashed the rate of VAT
charged on newly built homes.
The Government has cut the rate to 4 per
cent from 8 per cent but only until the
end of this year.
The move has come only one year after
the Government increased the VAT rate on
housing to 8 per cent from 7 per cent.
House prices in Spain have fallen by some
20 per cent since their peak in 2008, with
areas such as Marbella and Menorca
reporting price drops of over 40 per cent.
The number of transactions has also
collapsed, to around 80 thousand sales in
the rst half of 2011, compared to over 200
thousand during the boom times.
In a bid to increase foreign interest in the
market, the Development Ministry has set
up a website aimed at foreign investors:
http://www.fomento.gob.es/
spanishrealestate/.
Backing for
Bering Strait
tunnel
S
enior Russian politicians have
reportedly given the green light to an
infrastructure project that reads like a
dream from a Jules Verne novel a 65-
mile road and rail tunnel under the Bering
Strait, linking Siberia and Alaska.

Details are sketchy, but the worlds media
have put a US$100 billion price tag on the
project, which its backers say will bring
Russian raw materials into North America
more efciently than by ship.

If completed, the Bering Strait tunnel
would be the longest in the world.

Political approval may be the easiest part
of the mammoth task. Raising nance in
the current global environment will be
challenging, while the operational
demands of building a tunnel in these sub-
zero and remote conditions pose real
question marks over the project.

Sceptics have also noted that for all the
ambition of this project, there is as yet no
rail line to Alaskas West Coast. That St
Pancras San Diego supersaver return
may be a while coming yet.
Continuing concern over
EU trailer limits
The Freight Transport Association (FTA) has been asking operators in
the parcel, 3PL, retail and bakery transport sectors for evidence which
will support the industry in its ght with Brussels to preserve the
height of UK trailers.
A
cross the transport industries in the UK,
there is a high level of concern with
European Commission proposals to limit
the height of trailers. The FTA wants the EC to
ensure that UK operators have the right to operate
trailers above four metres.
Andy Mair, FTAs Head of Engineering Policy,
said all the evidence points to the fact that many
signicant operators in the UK use trailers that
would be outlawed if EC proposals went ahead;
the cost-saving and CO2 benets of higher
trailers would be lost too.
The ECs proposal threatens to remove the
existing derogation which allows vehicle and
trailers in the UK to be set at over 4 metres.
Following intensive lobbying, the FTA said it was
encouraged when the EC announced it would
consider lifting the height limit to 4.88m for
double-deck trailers.
However, Mr Mair said the truth is that there
is a substantial chunk of our logistics sector that
operate trailers over 4.88 metres. Ideally, we
would like the height limit for all trailers, not just
double-deck, to be set to at least 4.95m.
Evidence from the FTAs survey showed that
some cages used on double deck trailers brought
the overall height to over 4.88m; a lower height
would mean that double-stacking would not be
possible; and some products moved in stillages
(caged pallets) are stacked with no room to spare
height wise and even a small reduction in height
would result in the loss of one stillage per stack
less.
News Roundup
R&S is grateful to FEDEMAC for
its contribution to this section
C
arole Coune has ofcially assumed
the ofce of Secretary General of the
International Transport Forum at the
OECD, the Organisation for Economic
Cooperation and Development.
As of 1 August 2011, Coune, a Belgian
national, takes over from Jack Short, who is
retiring, as leader of the Paris-based
intergovernmental organisation which
brings together 52 nations from around the
globe. Ms Coune comes to the ofce of
Secretary General from Belgiums Transport
Ministry.
The International Transport Forum,
based at the OECD, is a global platform
for transport policy issues. It acts as a think
tank for member countries and organises
an annual summit, at which ministers debate
strategic issues of the sector with business
leaders, top academics and representatives
of civil society.
The theme of the 2012 summit, to be
held 2-4 May 2012 in Leipzig, Germany,
will be Seamless Transport: Making
Connections.
New head for International
Transport Forum
Removals & St orage Oct ober 2011
Indust ry News
36
Feat ure - The R& S Int erview: Mik e Nat t rass, MEP
Mike Nattrass of the UK Independence Party (UKIP) has
represented the West Midlands in the European Parliament
since May 2004. UKIP campaigns for the withdrawal of the
UK from the European Union. As a member of the Transport
and Tourism Committee of the European Parliament, Mr
Nattrass talks to R&S about how he is standing up for the
interests of the British transport industry in Europe.
Transports
Eurosceptic Voice
from Brussels
R
&S: Why did you join the European
Parliaments Transport
Committee?
Mike Nattrass: In the 1970s I was for seven
years Group Property Manager for Quinton
Hazell Plc who manufactured and distributed
Motor Parts via their 300-plus UK-wide
properties e.g. Partco.
This brought me into direct contact with the
motor trade. I chose to join the Transport and
Tourism Committee because of my interest in the
subject.
R&S: What efforts have you taken to stop
the increased charging of trucks?
Mike Nattrass: I am against UK domestic
interference from the EU in all areas. As for Road
Charging, I am against tolls of any kind.
I believe in the Road Fund Licence and
reasonable fuel duty. UKIP policy is to sell tax
discs at the ports to charge foreign lorries for
road use, just as UK transport is charged.
A tax disc for a one month Brit Disc could
be bought on a basis similar to the Swiss
method.
R&S: What support do you have in the
Parliament for your Brit Disc proposal,
and what does Brit Disc aim to achieve?
How else can we keep dangerous foreign
trucks off our roads?
Mike Nattrass: There is no support outside of
UKIP for our Brit Disc. The very expensive plan
to have satellite surveillance of distances
travelled by individual vehicles for road charging
purposes appears to gather ground.
I am against this proposal. The fact that fuel is
bought prior to entering the UK also hits UK
revenue and I believe that a reasonable fuel
maximum should be imposed to stop excessive
imports to avoid UK tax.
R&S: What do you think is the best way
of tackling road congestion, in Europe
and in the UK?
Mike Nattrass: Better use of the existing rail
network at reasonable cost would reduce the
commuter cars on the roads. We also need rail
freight terminals with easy transfer to regional
road haulage.
R&S: What are you doing about the EUs
proposed limits on trailer heights?
Mike Nattrass: I have already campaigned
against this EU interference. Our own
Government should decide on subjects such as
height and weight to suit our UK road facility.
However the EU-imposed height restriction is
counterproductive in terms of CO2 emissions
which the EU worries about so much.
R&S: Why are you opposed to the HS2
proposed high speed rail link?
Mike Nattrass: This is a destructive and over-
expensive new rail route. The main hidden
objective is actually to give a faster link from
Birmingham Airport making it effectively
another London Airport. This 33 billion expense
does nothing to help the Regions and everything
to encourage more commuters to travel into an
already overcrowded London.
R&S: What do you think should be done
about the falling trafc and rising tolls
on the M6? What lessons do you think
should be learnt from the M6 experience?
Mike Nattrass: The M6 Toll was built to
relieve the M6 through Birmingham and it fails
because motorists will not pay the toll. I am
against tolls as they should be covered by
existing taxes, they stop the trafc at the booths,
but more seriously they do not clear congestion
on other routes due to user resistance to tolls.
R&S: What is the European Parliament
doing to make life easier for businesses?
What do you think should be done?
Mike Nattrass: The Parliament is not
composed of people who understand business,
never mind the specic needs of the UK transport
business. It is more about a European dream of
conformity and similar laws - regulations in all
countries, irrespective of local needs.
R&S: What are the main priorities for the
coming sessions of the Transport
Committee, and how could these affect
the UK road transport sector?
Mike Nattrass: There are many current issues
including Zero tolerance in respect of alcohol
levels in the blood of drivers. The Committee
was concerned about the impact of Wine Gums
and, as these people do not live in the real world,
they asked that that subject be investigated
further. Good for expenses claims and gives
reason for the Committee to exist! They are
committee people and simply enjoy red tape
generation..... and discussing wine gums.
I do not wish the EU to control or regulate
anything to do with the UK. However if there are
serious suggestions from your readers, who have
sat in trafc jams thinking it through, please let
me know and I will campaign for the UK
Parliament to take notice.

STOP PRESS STOP PRESS
Mike Nattrass, MEP, will be the keynote
speaker at the BAR Annual Conference
2012 at Royal Windsor next May,
and will attend the gala dinner.
For more information, please email
conference@bar.co.uk


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Removals & St orage Oct ober 2011
Indust ry News
38
White & Company and The Bishops Move
Group, two of the most respected and
established names in the British Removal
industry, have announced Open
Highway, a strategic alliance between the
two companies which allows both groups
of companies to pool considerable
resources and assets to achieve improved
service levels to their clients.
Open Highway
Cover Feat ure Fruit f ul alliance bet ween t wo removals groups
Alistair Bingle, Managing Director of The Bishops Move Group
and Ian Palmer, CEO of White & Company
Phot ographs: Louise Gale, R&S Managing Edit or
Oct ober 2011 Removals & St orage
Indust ry News
39

T
his represents a major policy change for
both White & Company and The
Bishops Move Group, who have been
traditionally self resourcing.
These two great family companies, both
founded in the mid-1800s, are working closely
together to clear deep sea groupage shipments,
European and domestic trafc more
efciently, thus maximising the potential of
the joint resource.
Ian Palmer, CEO of White & Company and
Alistair Bingle, Managing Director of The
Bishops Move Group, have worked on the
agreement for some time and Open Highway
has been trialled very successfully for the past
three months, enabling both groups to
maximise potential throughout the busy
summer season.
Both companies, with the drive of their
respective CEO and Managing Director, are
totally committed to mutual cooperation,
working closely in the UK and Global market,
without losing their own strong, brand
identity.
Ian and Alistair estimate that the use of the
combined eets of 300 plus vehicles and 800
staff have produced savings in excess of
50,000 over the summer period and they look
forward to continued joint success through
mutual cooperation.
Cover Feat ure Fruit f ul alliance bet ween t wo removals groups
Driver CPC Training - Indust r y Speci c
BARTS Courses
BAR Training Services t rain you at t he f ollow ing
locat ions at specially discount ed member rat es:
At your premises
In t he BAR areas
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Flexible t raining t he way you want it !
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or f or f urt her inf ormat ion cont act BARTS on 01923 699484
JAUPT APPROVED CENTRE AC00191
Removals & St orage Oct ober 2011
Indust ry News
40
Af liat e Pro le: MoveMan
E
OS was founded in 1995 by Simon
Maystre, and is still owned and run by its
founder, who grew up with a family
removal business.
The software industry has changed almost
beyond recognition since those days, thanks to
the emergence of the Internet and mobile
communications. But MoveMans success is
largely due to the teams deep roots in the
industry, and their insight into how best to meet
the changing demands of the removals business.
The majority of our staff has actually worked
for removal companies in the past, says Chris
Elson, who himself has six years of experience
in an IT management role at a large removal
company. This hands-on experience shows in
our in-depth understanding and depth in our
products.
MoveMan covers virtually every aspect of the
removals business, he says, and the feedback
we receive is that our software is the easiest to
use.
As many readers will know, MoveMan is a
complete ofce administration software package
that allows companies to manage their work,
right from the incoming client enquiry all the
way through to invoicing and storage
management. Chris says it has been proved to
make a real difference in improving a movers
efciency.
The software is designed to minimise the time
and effort at the back ofce end, he explains.
For example, we help BAR members
differentiate themselves with features such as
automatically sending the BAR OFT leaet with
emailed survey conrmations or quotations.
MoveMans quotation management system
includes success probability statistics, which
enable companies to target their efforts when
chasing up the quotes they have sent out. Small
things like this help save the time on the
mundane administration tasks, allowing the
mover to concentrate on better servicing their
customers, Chris says.
In the world of software development, standing
still is not an option. In addition to making
MoveMan available for TabletPCs, which are
ideal for surveyors, the MoveMan team have
recently launched MoveMan Live. This product
feeds data into MoveMan from the movers
website and from various lead providers,
eliminating the time taken to enter the data, thus
enabling the mover to spend this time canvassing
the new enquiries.
Chris says the company has experienced
growth during the economic downturn. He
attributes this partly to the success of MoveMan.
NET, a cloud computing service that reduces IT
costs for removal rms, and partly to the simple
fact that MoveMan tools address some mission-
critical parts of the removals business:
communication with the customer, and detailed
cost tracking.
We are very aware of the pressures that our
clients are under in the current economic climate
so we have been very careful to ensure that we
do not add to the many rising costs that removal
companies face today, Chris adds. We have
been able to keep our charges the same since
2004.
The team is also developing solutions for other
parts of the industry, such as online insurance
services for Basil Fry and Co. We see
integration of this and other web based services
as a key area of development in the market,
Prole: Going Places
with MoveMan
Enhanced Operating Systems (EOS), the company behind the MoveMan suite of software for the
removals industry, has been an Afliate member of BAR since 2006. Chris Elson talks to R&S about
how the business is expanding, and the new MoveMan solutions that they are developing for movers.
Above: Simon Maystre, founder and owner, MoveMan
Oct ober 2011 Removals & St orage
Indust ry News
41
Af liat e Pro le: MoveMan
Chris says. But the core business remains
deploying MoveMan solutions, to improve
efciency in the removals industry. Chris points
to the companys successful partnership with
Euro USA Shipping as an indication of how they
can expand their relationships with BAR
members.
Long a user of MoveMan Mobile survey
systems, Euro USA decided to implement the
complete MoveMan suite, to reap the full benet
of the MoveMan capabilities across their
divisions, from the initial survey through to nal
delivery.
Euro USA now views MoveMan as
fundamental to their global business, Chris
says. Using the automatic template features
Euro USA are processing quotes far more
swiftly with the benet of clients receiving
quotations often with 24 hours of the survey
being completed. The quote format is precise
and clear to understand which has resulted in a
higher conversion rate as the overall customer
experience is more streamlined and customer
friendly.
The import division has also progressed
signicantly by using MoveMan as all import
documentation is tracked and stored for using at
later stages in the move process. Clients and
overseas agents are aware of each step in the
import process from documentation, to
clearance and nal delivery, via the
communications package within the MoveMan
software.
Chris says that after Euro USA saw just how
much MoveMan can help streamline ofce
processes, so that any member of staff can now
respond to a clients queries, the client has
chosen to expand the use of the software, taking
it to their Paris operations.
And with the economic pressure on the
industry looking set to continue, there is
increasing demand for the efciency gains and
sales support that MoveMan can deliver.
Chris Elson of Move Man
Removals & St orage Oct ober 2011
Indust ry News
42
Feat ure Mark et ing t hrough social media
A
ccording to data from market researchers
Nielsen, there is not only a greater
number of Facebook users in the UK, but
each user is also spending more time on the site.
The average time spent on the site has risen to
six hours and 39 minutes a month in May 2011,
compared to ve hours and 56 minutes in May
2009.
That level of media consumption cant be
ignored by any company looking to reach
potential users, communicate with clients, and
build its brand. And its become increasingly
rare to nd a removals company that doesnt
have a presence on at least one of the Big Four
social media; Facebook, Twitter, LinkedIn and
YouTube.
With the vast majority of domestic customers
now using the Internet to research the market
and choose a mover, it is all but essential to
supplement a web page with at least a Facebook
prole.
Having a Facebook page shows you are an
up-to-date and accessible company that
communicates transparently with its customers,
says Alexis Sheldon, CEO of multilingual
Internet marketing company Fastlane.
Its a great place for your customers to give
you great reviews, he adds. Removals is a
word-of-mouth business, so a site like Facebook
is tailor-made for the trade.
More dynamic than just a company website,
social media sites put a premium on
interactivity, and help companies build up their
brand and their relationships with the market.
They also level the playing eld between the big
and the small; indeed, the personal touch that a
small, family-run company can bring to their
page probably tilts the balance in their favour.
An increasing number of companies are also
using sites such as Facebook and YouTube to
upload videos about what customers should
expect from the removals business, offering
expert insights that can lead to customer
enquiries and conversion.
Well produced and useful video content on a
Facebook page can do wonders to establish a
companys reputation in its market, introduce
staff, and make that crucial rst contact.
For a larger company, or if you have the
time, money, and ideas, Facebook is a great
place for doing something really cool, launching
special offers, games, videos anything that
gets people interested and engaged, Mr
Sheldon says. A company can use Facebook,
YouTube and Twitter to build a channel to the
customer, and cement their relationship with the
marketplace.
If your company has a unique history or story
that needs to be told, its also a good idea to
create and monitor a Wikipedia page, another
social media innovation that has come to serve
as a basic reference on the Internet.
And the focus of a social media presence need
not be exclusively on the customer. Social
media, especially LinkedIN, is increasingly used
for Business to Business and professional
networking as well as Business to Commerce.
Still in the B2B space, its also a good idea to
use tools such as Google Alerts and Technorati.
These allow businesses to track keywords and
phrases, such as competitor names, on blogs and
news sites, so that companies can track
customer reactions and marketplace
developments invaluable business intelligence,
at no cost.
Only a decade ago, Thomson directories and
the Yellow Pages were considered irreplaceable
advertising media for any removals company.
Today, from the perspective of Facebook and
Twitter, they are beginning to look as obsolete
as the telegram and the steam train. All aboard?
Making your
mark in social
media
With over half of the UK population now on
Facebook, and the number of Twitter users up
to six million from four million, love it or loathe
it, social media is plainly here to stay. Heres
how to get the most out of this shop window to
the world.
More dynamic than
just a company website,
social media sites put
a premium on
interactivity, and help
companies build up
their brand and their
relationships with the
market.
Oct ober 2011 Removals & St orage
Indust ry News
43
Feat ure Giving RTI t o HMRC
M
any business owners and managers
have voiced concern about the impact
of this demand for Real Time
Information, or RTI, on their administrative
systems. To make sure that the service is
thoroughly tested and issues resolved before
April 2013, HMRC will pilot the RTI service,
with volunteer software developers and
employers for a year, starting in April 2012.
There will initially be two methods of
reporting either online, via the Government
Gateway, or using Electronic Data Interchange
(EDI). In addition to this, HMRC has
announced it is seeking to develop a service
which will enable RTI reporting through
BACS. This would enable employers who pay
their employees through BACS to report RTI
automatically at the time electronic payments
are made to their employees.
HMRC says that RTI is good news for
employers and will reduce the overall
administrative burden. However, according to
Cobia, many employers have deep concerns
regarding the Government Gateways ability to
deal with thousands more regular users, and
with external systems that are seeking to
upload timely information.
Cobia says that although RTI is still on the
to do list for consideration next year, some
employers will be going live in nine months
time. According to the consultants, removing
the need for the end of year return (P35 and
P14), and simplifying the starting and leaving
processes for employees, will be welcome
news for most employers.
Furthermore, it should be easier for HMRC
to identify employees on incorrect tax codes,
thus reducing the chances of potentially high
tax liabilities accruing without the employees
knowledge. Cobia also welcomes the fact that
the system will provide up to date, nancial
information in respect of Universal Credits.
As always however, Cobia says that the
proof will be in the technology, and this is
where many employers are more concerned.
The existing on-line options are
temperamental at best during peak periods
and with the high volume of data which will
be sent to HMRC on a weekly or monthly
basis, many will be watching to see whether
HMRCs systems can cope, and whether their
staff will subsequently deal with RTI
information accurately and fairly.
Getting ready for
Real Time Information
From April 2013, all employers in the UK will have to inform HM Revenue & Customs about tax,
NICs and other payroll deductions when or before the payments are made rather than by May
19th following the end of each tax year. Business, tax and accounting consultants Cobia consider
whether HMRCs technology can cope with the demand.
James Doyle, Commercial Director, Cobia
Removals & St orage Oct ober 2011
Indust ry News
44
Feat ure The law in pract ice
With unemployment continuing to rise across the country, employers
are increasingly using compromise agreements, which record terms
and payments to be made to an employee on termination of
employment in return for a waiver of claims.
A
s a solicitor I do not judge anybody, that
responsibility is left to others more
qualied than me. My obligation is to
represent clients who are about to be judged.
One week this summer was for me - a tale of
two different judgements. I started the week
representing a bus driver who had been involved
in a fatal road accident involving a pedestrian
child and nished the week being judged myself
after completing a PCV driving course.
In the unlikely event I am ever elevated to the
judiciary and required to judge others, I will,
after my driving course, have an even greater
empathy for professional drivers.
Before I comment on my PCV driving
expertise, allow me to articulate some of the
basic rights and wrongs when advising a driver
about his/her interaction with the police
following a fatal road trafc accident. In pretty
much every case I have dealt with, there is an
immediate tendency by the driver to unburden
themselves and disgorge every piece of
information to the investigating authorities.
This can be highly inappropriate, especially if
the driver is suffering from stress.
The role of the police, quite properly, is to
investigate road trafc accidents to determine
whether an offence has been committed and
whether they should refer the case to the Crown
Prosecution Service for prosecution. A
conviction for road trafc offences can result in
imprisonment of a bus driver. This possibility
has been increased, of late, by the introduction
of the new offence of causing death by careless
driving. This has a lower threshold test than the
previous charge of causing death by dangerous
driving (which still exists).
Police enquiries are designed to elicit
information from the driver to use against him.
This is, quite properly, their job. That is why the
right of silence is enshrined in English law.
Many people have heard the phrase, You have
the right to remain silent but many forget to
exercise their right when faced with the
intimidating situation of a police ofcer asking
questions. However, that is, in many
circumstances, the correct approach. As a basic
rule of thumb, drivers should not make any
comment unless that comment assists their
defence. Legal advice should be sought after a
fatal accident.
If history teaches us anything it is that saying
less is often a sensible approach, as the spoken
word like a speeding bullet can never be
Judge Not, Lest
Ye Be Judged
Ian K. Jones, director of solicitors Backhouse
Jones, recently completed a demanding PCV
driving course. Find out here what it felt like for
Ian to be on the other end of a judgement
procedure, and how he turned to Russian
history to deliver some advice on what to do,
and what not to do, after being involved in a
fatal road accident.
Ian K. Jones, Director of solicitors,
Backhouse Jones
Oct ober 2011 Removals & St orage
Indust ry News
45
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Feat ure The law in pract ice
Many people have
heard the phrase, You
have the right to remain
silent but many forget
to exercise their right
when faced with the
intimidating situation
of a police ofcer asking
questions.
retrieved. In 1825 Czar Nicholas I ascended the
throne of Russia. A rebellion broke out by
modernisers demanding the country catch up
with the Industrial Revolution in Europe.
Brutally crushing this rebellion, Nicholas I
sentenced one of its leaders, Kondraty Ryleyev,
to death. On the day of the execution, Ryleyev
stood on the gallows, the noose around his neck.
The trapdoor opened but as Ryleyev dangled,
the rope broke dashing him to the ground.
Events like this were considered signs of
heavenly will and a man safe from execution
this way was usually pardoned.
As Ryleyev got to his feet, bruised and dirtied
but believing his neck had been saved, he called
out to the crowd, You see, in Russia, they dont
know how to do anything properly, not even
how to make rope!
A messenger immediately went to the Winter
Palace with news of the failed hanging. Vexed
by this disappointing turnabout, Nicholas I
nevertheless began to sign the pardon. But then,
he asked, Did Ryleyev say anything about this
miracle? Sire, the messenger replied, He
said that in Russia, they dont even know how to
make rope. In that case said the Czar Let us
prove the contrary and he tore up the pardon.
The next day, Ryleyev was hanged again. This
time, the rope did not break.
The lesson from this story is that once words
are out, you cannot take them back. In legal
situations it is prudent to keep words under
control. The momentary satisfaction that can be
gained by speaking can often be outweighed by
the price that is ultimately paid. Basically be
aware of what the Germans call a
Schlimmbesserung an improvement that
makes matters worse.
As I nished my working undertaking a PCV
course I realised that conversely words were
essential through coaching to navigate a Volvo
B10 around the training course and, eventually,
parked it within a ctional garage. I drove the
bus on a at surface, in good weather
conditions, with no passengers and had all the
time in the world but still I found the experience
to be a challenging one that gave me a respect
for my clients who drive in more difcult
circumstances.
As the Native Americans say, you should not
judge a man until you have walked two moons
in his moccasins.
Removals & St orage Oct ober 2011 46
BAR News
BTEC Advanced Award in Removals
Management 20 11
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The BTEC Advanced Aw ard in Removals M anagement is a 2 unit
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+ VAT p/p (BAR Member)
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For any independent insurance, nancial or legal advice, please contact a
BAR Professional Adviser partner.
Financial Legal
Insurance
Basil Fry & Co Ltd
Tel: 01372 385 985
Email: broking@basilfry.co.uk
Website: www.basilfry.co.uk
Reason Global Insurance
Tel: 01273 739961
Email: info@reason-global.com
Website: www.reason-global.com
Wellers
Tel: 0207 630 6665
Email: BAR@wellersaccountants.co.uk
Website: www.wellersaccountants.co.uk
Backhouse Jones Solicitors
Tel: 01254 828 300
Email: enquiries@backhouses.co.uk
Website: www.backhousejones.co.uk
in association with
The Professional Advisers Panel is a brand new
initiative specically designed to offer members
extended support across every aspect of their business.
This is a development of our highly successful Insurance
Broker Panel scheme whereby BAR members receive
unlimited support, guidance and advice from qualied
specialist companies within the UK. We are constantly
looking at ways to support our members businesses;
therefore, if this initiative proves to be a success, we
will develop the Professional Advisers Panel even further
into other relevant areas such as Health & Safety and
Environmental services.
Removals & St orage Oct ober 2011
Indust ry News
48
Feat ure New Member Pro le
C
roydon-based Grants Removals has been
serving the South London and Surrey area
for twenty years, and has built up a strong
reputation for honesty, customer service, and
efciency.
The last few months have seen the company
enjoy an extraordinary surge in business,
especially from high end domestic clients and
corporate customers, thanks to a
comprehensive marketing strategy that owner
Del Grant implemented in response to the
economic downturn of 2008-2009.
A rebranding of the company it used to be
known as Grants of Cheam was the starting
point for the transformation. By moving away
from the specic location, Grants has now
been able to address a much larger market.
The development of a new website was a
crucial part of the rebranding process.
Combined with an online advertising
campaign, using Googles pay-per-click
service, the companys revitalised Internet
presence has resulted in a regular stream of
new leads.
For every twenty people who click through
from Google and look at our web site, I will
get two phone calls, and from those leads we
will get at least one job, Del explains. It has
made a big difference to our business, and the
money we spend on clicks is well worth it.
Half our work now comes off the Internet,
whereas just eighteen months ago, before we
started promoting the website basically
nothing came from the Internet.
The rest of the rms work comes from a
couple of local major Estate Agents,
Goodfellows and Fine and Country, who have
supported the company for nearly ten years,
stocking its literature in all their branches
throughout the Surrey area. And, of course,
we get our fair share of recommendations from
satised customers, Grant adds.
Pay-per-click has replaced Dels expensive
advertising in the Thomson directory, with the
added advantage that his advertising spend
now reects the seasonality of the removals
business. Whereas with advertising in a
directory, a large bill comes every month, in
the quiet periods for removals there is a very
low click rate. That means that Grants does not
have to spend so much for advertising that is
generating no business.
The brand new website has been an essential
complement to the online advertising
campaign. Del himself features prominently on
the website and all the marketing literature, a
deliberate strategy to show that Grants
provides a personalised, differentiated service.
I have had a great response from my
customers who all think the fact that I`m on
everything denitely makes us seem more
approachable and personable says Del.
The nal element in the transformation was
Dels decision to join the BAR, which has paid
immediate dividends for the rm. I am in
competition with larger more high prole
National Companies for the higher end jobs,
and the website now shows that I am in the
BAR, just like them, but can offer a much
more personal service, Del explains.
Big corporates cant do what we can do.
The website makes that very clear. I make a
point of trying to meet all the companys
clients, to explain the removals process as
clearly and thoroughly as I can.
Anybody who is anybody is in the BAR,
and the BAR logo has made a real difference.
Whereas rst time buyers generally only care
Prole: Grants Removals
Del Grant, owner of Grants Removals, a family-run Surrey and South London rm, talks to R&S
about how a rebranding, an online advertising campaign and BAR membership have transformed
his business.
Oct ober 2011 Removals & St orage
Indust ry News
49
Feat ure New Member Pro le
about price, right now there are not as many
rst time buyers its a high end market, and
the high end customers seem to have heard of
BAR and care about these things a little more.
A lot of people go to the BAR website to nd
local members. I have had eight to ten jobs in
the last three months because of it.
Since joining the association, Del has also
enjoyed a spike in inquiries from import/
export companies. These big companies are
looking for partners, and to partner with them
you have to have credentials, Del says.
The bulk of Dels work is still composed of
residential removals and storage. The company
has 160 storage containers in a secure
warehouse in Croydon, just off the M25.
Initially a house clearance and antiques
business, using Luton vans, it was a natural
progression for Del to move into the removals
industry. When the antiques market collapsed
about ten years ago, Del sold the companys
three shops and decided to concentrate on
removals and storage.
The company was hit hard in 2008 and 2009,
but since the beginning of 2010 Del says the
business has gone from strength to strength,
driven above all by the buoyant upper end of
the housing market, where the real money is.
In just ten years, the Grants Removals eet
has expanded from just one Luton van to
include three seven and a half tonne lorries and
2 Luton vans - and Del has just acquired an
eighteen tonner for the business.
I am very positive about how things are
going, he says. Weve invested in new
vehicles, and weve also taken back some full-
time staff whom we had to lose in the
recession. Still, Del says he has learnt from
the downturn, and is ensuring that by the end
of this year all the vehicles will be paid for, so
that if another recession strikes, the company
will not be burdened with high monthly
overheads at a time of little work. I am
putting all of the money back into the
business, he says. For the last two years I
have not been taking it out - its all been about
buying new vehicles, getting the business
stronger, and setting us up for the future.
And there is a new generation getting ready
to secure the companys future as a family-run
business with a personalised touch. Dels 21-
year old son Jack joined the rm from school,
and after a stint in the warehouse and on the
vans, is now managing the ofce. Jack is very
ambitious and keen to push the company
forward, Del says. We are prepared for
another downturn, but I am upbeat about the
ways things are going. With our online
marketing and BAR membership, it looks like
we are well set for the future.
Anybody who is
anybody is in the BAR,
and the BAR logo has
made a real
difference.
Del Grant
of Grants
Removals
Removals & St orage Oct ober 2011
Indust ry News
50
Feat ure Int er nat ional Associat e rebrands it self
T
ippet-Richardson Associates have been
one of British Columbias best known
removers since the companys
establishment back in 1927.
The only problem for the company was that
they werent known under either their original
name, or as TR Overseas Moving Inc, the name
that they registered to provide the market with a
better idea of the services they provide.
It was only when the company undertook a
formal review of customers, employees and
suppliers that it learnt something that many in
management had suspected all along when
reference was made to any part of the rm, it
was just as the one word: Tippets.
The companys Ron Waddling says that it then
seemed time to recognize the assemblage of this
world developed over many years with its given
name, Tippets.
Brits are aware, perhaps more than most,
genealogy can prove very challenging when one
starts researching lineage, Ron says. Names
are changed, misspelled, shortened and even
disappear from the family tree in time. When
growing the branches of well established rms
the pedigree within a business can also make for
unique discoveries!
Ron believes that in our age of mobile Internet
devices and high speed communications, the new
brevity in language poses some interesting
question about how a companys name can
successfully provide messages about its function,
while also being succint and evocative.
If you ask someone under the age of twenty
what KFC is, they will know immediately it is
fast food chicken but not necessarily the full
company name of Colonel Sanders Kentucky
Fried Chicken, he notes. In our company,
long- term employees from their retirement
quarters relayed stories about working at Tippets,
front line present day services called back to the
head ofce at Tippets, and even the primitive
postman knew the mail was to be delivered to
Tippets, regardless of the header name on the
envelope, Ron told R&S.
Tippets World has now been branded on the
internet, emails, Facebook, Twitter, sealing the
companys new identity. The company has set up
a new website, www.tippetsworld.com, which
markets Tippets services under this bold new
brand. This brings a new look to the company,
with no risk at all of alienating its customer base,
and while still making very clear the family
values, professionalism and commitment to
standards that underpin the business.
On all our digital communications a direct
logo link to recognized trade associations is
provided, Ron says. Clients can connect and
view for themselves the respect and importance
of industry standards set by fellow registered
members.
If you cant beat
them, join them
Toronto-based Tippet-Richardson found out that the market
was almost universally referring to them as Tippets. It would
have been counterproductive to argue with the customer.
So, they turned the situation on the head, and have set up a
new brand and website for the business under the new name.
A Level
students choose
vocations over
hefty university
fees
O
xfordshire-based Wellers
Accountants say they have
received a lot of interest in their
trainee positions from A Level students
opting to start their career early, rather
than pay the increasing student fees at
University.
Anthony Harris is just one of those
students, who is about to start as a trainee
with Wellers in their Thame ofce.
Anthony said: I got the grades I needed
for University but just couldnt face being
in so much debt at the end of the course.
By joining Wellers, I will hopefully be a
fully qualied accountant in ve years
without any debt, possibly even some
savings.
There is a lot of pressure to go to
University but getting a job that offers
formal training can mean you get to the
same level just as quick.
Christina Nawrocki of Wellers
Accountants told R&S: We are denitely
seeing more school leavers considering
our vocational training over University.
The increased fees seem to be the number
one reason behind their decision. The fact
they will also have hands on experience
and references when becoming fully
qualied may also make them more
attractive than graduates when
progressing their careers.
People News
Christina Nawrocki, Wellers Accountants
Oct ober 2011 Removals & St orage
Indust ry News
51
90% exam
success rate for
Wellers
T
hirty one trainees who have recently
sat professional exams at Wellers
Accountants have achieved a 90 per
cent exam success rate.

Three of them - William Hunter, Heather
Thomas and Anthony Akers - have
become fully qualied members of the
ACCA.
Christina Nawrocki of Wellers
Accountants comments: We have
received yet another set of amazing exam
results. It is testament to the strong trainee
programme we run at Wellers and the hard
work the students put in.
Two more trainees have just been
recruited and Wellers are currently looking
for another three for their Oxford ofce.
Keith Whelan
joins Expect
Move
K
eith Whelan (pictured) has joined
Expect Move as General Manager,
and will be responsible for running
the Greenford based business on a day to
day basis.
Keith has a wealth of experience in the
moving industry going back approximately
20 years. He comes from AMC in Dublin
Ireland.
People News
B
asil Frys investment in a young
member of its staff has paid off in the
best possible way Adam Kellaway has
obtained a rst class honours degree in his
chosen eld of insurance.
The award, the highest available at degree
level, is the culmination of four years of study
at London Metropolitan University. Basil Fry
supported Adam throughout the process, with
exible working practices and funding.
Greg Wildman, Director at Basil Fry, said
we are absolutely delighted with Adams
achievement....this result is proof that
investing in your people pays dividends.
Adam is the only broker I am aware of who
has obtained an Insurance degree rather than
working through the traditional Chartered
Insurance Institute exams.
Adam joined Basil Fry in July 2006 after
having completed some work experience at the
Company in June 2003.
The degree is recognised by the Chartered
Insurance Institute (CII) and will enable Adam
to automatically qualify for the award of
Associate of the Chartered Insurers Institute,
thereby giving Adam an ACII designation.
As part of his degree, Adam concentrated on
Commercial Insurance Law with a particular
interest in Marine Cargo insurance, an area
which will specically help him when dealing
with his clients.
I felt that I had to gear the degree to my
work at Basil Fry so many students come out
of University these days with degrees that
have little relevance in the business
environment Adam says.
Greg says that Adam is now with us on a
full-time basis and has recently also been
promoted to a Commercial Account Executive
as a result of his achievement and has spent
the last couple of months building his new
business book with great success. Adam has
also played an integral part in training and
developing of the new staff that have arrived
recently and we are very condent that Adam
will continue to thrive as he has done over the
past few years.
Top Honours for Basil Fry student
Adam Kellaway, Commercial Account Executive
at Basil Fry
C
hess Moving Sydneys export
manager Sue has a passion for cars,
and her husband Paul restores and
builds customised vehicles.
Sues pride and joy is a 1956 Thunderbird.
However, she sometimes also comes to
work in Pauls 1941 Willys coup which he
built entirely from scratch. As you can see
from the photo it certainly turns heads when
she drives to work!
Sydney Style
Nort h West Area
Cont act : Annet t e Harris
0161 6534455
annet t e.harris@anglopaci c.co.uk
Nort hern Ireland Area
Cont act : Dominic Murray
02890 748588
Dominicmurray@coast ways
-st orage.com
Scot land Area
Cont act : Georgina Berry
0151 502220
georginaberry@bt int ernet .com
Sout hern Area
Cont act : Pet er Doman
01372 385985
pet erd@basilf ry.co.uk
Sout h Wales Area
Cont act : Andrew Robbins
01792 584229
amr@brit anniarobbins.co.uk
Sout h West ern Area
Cont act : Sue Christ ophers
01637 872529
sue@mjchrist ophers.co.uk
November 12 - Dinner Dance
The Barcelo Imperial Hot el,
Torquay
Sussex Area
Cont act : Miranda Hyder
01342 870087
Miranda@barservices.co.uk
November 1
West ern Area
Cont act : Ria Russell
01278 447099
ria@brit annialanesof somerset .co.uk
Removals & St orage Oct ober 2011 52
Diary Dat es
Diar y Dat es
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2011
Board of Direct ors
December 7 - 10.0 0am-15.0 0pm
Nat ional Council
Oct ober 11
Overseas Group Council
Oct ober 12
CMG Council
Oct ober 13
Execut ive Commit t ee
November 23
BAR AREA MEETINGS 2011
East Anglia Area
Cont act : Andrew Pearson
01362 853777
andrew@apakmove.co.uk
Oct ober 11
East Met Area
Cont act : Paul Freeman
0800 413335
nealesremovals@bt connect .com
East Midlands Area
Cont act : Andy Wade
01476 579210
andy@f nworldwide.com
November 16 19.00pm
The Haycock Hot el, Wansf ord
Kent Area
Cont act : Tom Bourne
01797 228000
t omb@ut s-bournes.co.uk
New Met Area
Cont act : Darren House
01932 853344
Darrenhouse@wimove.co.uk
November 24 - Christ mas Quiz
and Dinner & Dance
At Novot el, Heat hrow
Nort hern Area
Cont act : Alan Hoggin
0191 5491194
alan@harkersremovers.co.uk
November 8
Brent House
Bridgwat er Road
East Brent
Highbridge
Somerset TA9 4HL
West Midlands Area
Cont act : Sarah Parget er
01384 377786
sparget er@f ox-moving.com
Yorkshire Area
Cont act : Graham Puddephat t
0845 6021775
GrahamPuddephat t @reason-
insurance.com
November 26 Annual Dinner
Ambassador Hot el
Scarborough
Do you have any diary dat es?
E-mail t hem t o: rands-edit orial@analyt icamedia.com
To view diary dat es/ event s, please log int o M yBAR and click on t he Calendar/ Event s
and BAR Calendar t abs w here you can view f ull det ails including t ime, dat e, locat ion and
agendas (w hen available).
To view area minut es, please log int o M yBAR and click on t he BAR Areas t ab and
t hen one of t he 16 areas list ed. M inut es f rom past 2011 area meet ings can be view ed and
dow nloaded (w here available).
Oct ober 2011 Removals & St orage
Indust ry News
53
Removals & St orage Oct ober 2011 54
BAR News Memberships
Regi st er ed:
The f ollow ing M ember s have
regist ered:
Nat ional & European Group
Eco M over s Lt d and ATN Eco Van
and M an
M emb No: E0 41
Alpha House
90A Durnsf ord Road
Wimbledon
Great er London
SW19 8HQ
Tel: 020 8971 4321
Web: w w w.ecomover s.co.uk
Cadogan Tat e London Lt d t /a
Cadogan Tat e Fine Ar t
M emb No: C125
Cadogan House
239 Act on Lane
NW10 7NP
Tel: 0208 971 4302
Web: w w w.cadogant at e.com
Int ernat ional Associat es
Nedrac Inc.
M emb No: N30 6
77621 En el d Lane
Palm Deser t
Cali f ornia
USA
92211
Tel: 0 01 76 0 345 9 621
Web: w w w.nedrac.com

Applicat ions:
BAR has received t he f ollow ing
applicat ions f or:
Nat ional & European Group
Sw if t Shif t Removals Lt d
47 Cast le Road
Ant rim, Co. Ant rim
BT41 4NA
Tel: 02894 468743
Web: w w w.sw if t shif t .co.uk
David Alexander M over s Lt d
Shot f arm Business Park
Sout hend Road
Wickf ord
Essex
SS11 8RZ
Tel: 01268 573168
Squab LLP
Squab Hall
Harbur y Lane
Leamingt on Spa
War w ick shire
CV33 9QB
Tel: 01926 882282
Web: w w w.squabremovals.co.uk
Dunbar Removals & St orage Lt d
The Deposit or y
Gilmer t on Est at e
Nor t h Ber w ick
East Lot hian
EH39 5LQ
Tel: 01620 880213
Resignat ions:
BAR is sorr y t o lose t he member ship
of t he f ollow ing companies w hilst
t hanking t hem f or t heir suppor t :
Self St orage Special Int erest
Group
Advanced Removals & St orage Lt d
M emb No: A094
Squab St orage
(Squab Group)
M emb No: S094
Terminat ion:
Liquidat ion:
Nat ional & European Group
M onarch M overs Lt d
M emb No: M 099

BAR Memberships Oct ober 2011
Any member wishing t o make any comment regarding an applicat ion should
do so in writ ing t o BAR Head Of ce wit hin 21 days of receipt of t his
not icat ion. Det ails of membership applicat ions in process may also be f ound
on t he BAR websit e: www.bar.co.uk
Oct ober 2011 Removals & St orage 55
BAR News
R&S Competition
Dont delay! Send in your answers now
to rands-editorial@analyticamedia.com!
The answers to last months Premier League quiz were: 1) Manchester United 2) Sky Sports,
ESPN and the BBC 3) Robbie Keane 4) QPR 5) 80 6) Manchester United 7) Adel Taarabt.
Unfortunately no one got all 7 questions right, so the free quarter-page advert in R&S will be held
over to the winner of this months competition.
Compiled by SJS.
1. For how much (in euros) did Arsenal sell Emmanuel Ebou?
2. From which club did Chelsea buy Juan Mata?
3. At which club is Roque Santa Cruz on loan?
4. From which club did Watford FC sign Prince Buaben ?
5. Who did Spurs sign for 5 million?
6. How much did Real Madrid pay for Fabio Coentrao?
7. How much did Manchester United pay for David de Gea?
With the football transfer window now
closed, show you were keeping up with the
footie news this summer!
Trade Services
Removals & St orage Oct ober 2011 56
Channel Islands
Isle of Man
Ireland
Scot land/Europe
It aly
Regular runs to all areas Full or part loads
Receiving depot 10mins from M25 J5 ...or we collect
All deliveries and collections carried out by our own crews
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
TRADE
ROUTES
TO
ITALY
FRANCE
-ANDOF
COURSE
01732 358900

WHEN SERVICE MATTERS

EN
ROUTE
Scot land and Islands It aly
Trade Services
Oct ober 2011 Removals & St orage 57
France
Aust ria
Germany and Aust ria
Weekly Groupage Service
Full origin and destination
services available.
German speaking staff
WH HUMPHREY & SON LTD
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
NATI ONAL & I NTERNATI ONAL REMOVAL S
HAMI LTONS
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk
France&
Weekly services and competitive rates
Tranship & Hoist services available
Collection from your
depot or clients
residence available
To download our tariffs visit: www.hamiltonsremovals.co.uk
Username:Trade
Password: Ham662
Switzerland
H081
Swit zerland
Trade Services adverts from as little as 33 a
month plus vat. Contact Steve on 0117 330 8370
or email: steve@rubiconmarketing.net
Germany
Trade Services
Removals & St orage Oct ober 2011 58
Spain
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
Trade website: www.william- worldwide- webb.com
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
Purely The Balearics, No Bull!
WEEKLY
REGULAR
-!,,/2#!
-%./2#!
-!).,!.$
30!).
&2!.#%
)"):!
0/245'!,
#90253
./27!9
Memb No: W001
TL: 01202 576514
FAX: 01202 574011
spa|o@wh|teaodcompaoy.co.0k
www.wh|tesmov|ogaodstorage.com
France - 8pain - FertugaI - ItaIy
weekl] 8ervice for the Trade. Call now for oest rates
Depots in Preston, Chester, Alicante, Nalaga
F880 01772 651570
Email. info@moversint.co.uk weo. www.moversint.co.uk
Cyprus
Promote your services to over 4,000 UK based
removers from just 33 per month
Cyprus and Malt a
GREECE
by Road
&lTALY
EN
ROUTE
7 day transit time
Twice-monthIy departures
British Crews & ProfessionaI Service
HighIy recommended in Greece
00 44 1733 311 561 | enquiriesnomad.eu.com
www.nomad-internationaI.com
Greece
Cest rian Removals
Speci al i st Trade Movers t o Spai n & Port ugal

Vehi cl es depart i ng weekl y f or Al i cant e,
Al meri a, Mal aga and t he Al garve

Modern Secure Cont ai neri sed St orage
Faci l i t i es i n Spai n and Port ugal

Rat es f rom 1.90 ex our depot

Groupage or dedi cat ed vehi cl es
Chest er Depot : 01244 521 959
Al i cant e Depot : 0034 966470426
Mal aga Depot : 0034 952426463 (i n associ at i on wi t h BRC)
www.cest ri anremoval s.com
emai l - enqui ri es@ bri t anni acest ri an.co.uk
Trade Services
Oct ober 2011 Removals & St orage 59
IF ITS ALL
CHINESE TO YOU...
TRADE Part or Full Loads
Beijing, Hong Kong, Shanghai
Deliveries throughout P.R.C
Call: 0845 0580632
china@greensremovals.co.uk
China
Regular Services to all Major
Destinations Worldwide
Receiving in Windsor & Stourbridge
Contact Mike, Chris or Steve on
01633 488 100
trade@fox-moving.com
Trade Rates
to Europe
Sout h Af rica
Unit ed Arab Emirat es
2 weekly trade servlce to 4PVUI"GSJDB
Also cover /BNJCJB];JNCBCXF
+44 208 749 0362 | lnfoQwlsemovesltd.co.uk
XXXXJTFNPWFTMUEDPVL
Caribbean
Sout h America
Regular Trade
Services to
UNITED ARAB
EMIRATES
Dubai, Sharjah
and Abu Dhabi
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
OVERSEAS
REMOVER
Advance
Payment
Guaranteed
Memb No: GO13
Israel
India
Trade
Services
to INDIA
One point of entry for
delivery anywhere in India.
11 receiving depots
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
Memb No: GO13
ISRAEL
The largest consolidators of HHPE
from the UK to Israel.
Weekly + full destination services!
020 8832 2222
Stephen Morris Shipping Plc, Unit 9, Ockham Drive,
Greenford Park, Greenford. UB6 0FD UK.
E: roger@shipsms.co.uk www.shipsms.co.uk
Worldwi de Relocati on
Fi ne Art & Anti ques Shi ppi ng
Worldwide
Space t o Hire
This space is
available from just
33 per month
Trade Services
Removals & St orage Oct ober 2011 60
www.tradestorage.co.uk
We are not a removal company or
your competitor, you are our clients
on which our business depends.
sales@tradestorage.co.uk
London or Swindon
0208 795 4838 or 01793 731696
They say that imitation is a form of
flattery - but there is only one
Trade Storage Limited.
LOCAL MOVING WORLDWIDE SHIPPING
WEEKLY EUROPEAN SERVICE
Recommended by the worlds finest piano manufacturers,
auctioneers, music colleges & academies.
A family run business, Est. in 1968.
THE PIANO
SPECIALISTS
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
NO NEED TO
CO ANVWHERE
ELSE POR VOUR
TRAININC
OPERAIlVE IRAlNlNG IHAI
CONE5 IO YOUR FRONI DOOR
PACKlNC MANUAL HANDLlNC LXPOPT WPAPPlNC
VLHlCLL LOADlNC CONTAlNLP LOADlNC
RENOVAL 5PEClFlC HEALIH
& 5AFEIY IRAlNlNG ON 5lIE
HLALTH & SAlLTY POLlClLS HLALTH & SAlLTY
ASSLSSMLNT ACClDLNT CONTPOL llPST AlD
PlSK ASSLSSMLNT HSL COMPLlANCL
Call BARI5 on 01923 699484
or email trainingbar.co.uk
Trailer Hire
Warehouse Cont ainers
TRAILER HIRE
From car trailers to 3200 cubic feet
stepframes, 8 container
curtainsiders unsignwritten haulage
available too. (UK and Europe).
www.tradestorage.co.uk/trailers
020 8795 4838 or 01793 731696
Trade St orage Piano Specialist s
Training
This space is
available from just
33 per month
This space is
available from just
33 per month
Classi eds
Oct ober 2011 Removals & St orage 61
For Sale
Are You Look ing To Sell?
We are looking t o buy good qualit y household moving
and st orage companies in London and t he home
count ies.
Please call 07933 123 123 in f ull con dence
f or a quick decision.
Opport unit ies
Mercedes 815
Choice of 3
Yr 2000
3 Cont ainer Body
Double Sleeper
Excellent Condit ion
Bodies only
5 years old
Cont act: Lloyd
on 07714 289 400
2.15
SELL IT,
FIND IT,
FILL
THAT
VACANCY,
WITH A
LINEAGE
AD
FOR JUST
+VAT
PER WORD
Vehicles For Sale
BOOK YOUR
CLASSIFIED
QUARTER PAGE
ADVERTISEMENT
MONO:
425
COLOUR:
50 0
Please cont act St eve Pearce
at Rubicon Market ing on: 0117 330 8370
or e-mail: st eve@rubiconmarket ing.net
+VAT FOR
+VAT FOR
FOR SALE
Cont act: Paul
On 07788185979
2.15
Used 250f t
3
st orage cont ainers
75 each. Cont act M andy on 01285 641003
Removals & St orage Business
f or Sale (Sout h West based)
A w ell est ablished regional business w it h a mixt ure of
domest ic and corporat e cust omers. The business bene t s
f rom some f ramew ork cont ract s f or public agencies w hich
provide repeat business. Ow n f reehold premises. There is a
separat e self st orage business operat ing f rom adjacent
premises. Turnover in range 1m-2m.
Furt her det ails f rom: Adrian Godf rey,
HW Corporat e Finance,
email: agodf rey@hwca.com, or call 07710 158371.
VANS FOR SALE
Vehicles For Sale
18 t on DAF xf 430
M arsden double sleeper
5 x con pant echnicon.
6 mont hs t ax and MOT.
New t yres, euro van,
walnut dash, air con,
elect ric windows,
cruise, semi aut o.
7.5 M erc 815, double
sleeper, cruise, 05 reg.
New shape t ie rails,
ramps, 24 x 9 f t barn
doors. Mint condit ion.
7.5 Iveco 180 double
sleeper, cruise, 07 reg
euro 4 t ie rails, ramps
22 x 9 f t t uck under
t ailif t , barn doors.
Euro 4 upgrades available from 2,500 depending
on vehicle. Ring Mike Fahey 07730309699
Cont ainer doors t ted to any vehicle for an extra charge.
Classi eds
Removals & St orage Oct ober 2011 62
This 2 day course is pract ically based and is designed t o t each st udent s t he art of est imat ing as w ell
as f ace t o f ace sales t echniques, covering t opics such as:
Pract ical Est imat ing at 2 local propert ies
Quant it y Assessment The Role of t he Est imat or
Healt h & Saf et y Communicat ion Techniques
Cont ract Condit ions Removals Insurance

Course Dat es 2011
14 & 15 November 2011
BTEC Award in Pract ical
Est imat ing 20 11
BARTS Courses
545 + VAT p/p (BAR Member)
Book your place t oday
Call: 01923 699484 or email: t raining@bar.co.uk
Selling Skills/ Promot ing t he BAR OFT
Code of Pract ice
BARTS Courses
This 1 day course is designed t o enhance sales skills and t o demonst rat e t he most ef f ect ive w ay of
promot ing t he BAR OFT Code of Pract ice t o w in business, covering t opics such as:
The Role of t he Salesperson Communicat ion
M arket ing
& Present at ion
Prospect ing & Negot iat ing Ident if ying Cust omer Needs
Promot ing t he OFT Code Closing t he Sale

Course Dat es 2011
16 November 2011
99 + VAT p/p
Book your place t oday
Call: 01923 699484 or email: t raining@bar.co.uk