McDonalds Online Ordering System

Group Assignment

Table of Contents Abstract ...................................................................................................................................... 2 Introduction to McDonalds ........................................................................................................ 2 The Current scenario .................................................................................................................. 3 Internet & the World Wide Web ................................................................................................ 3 Functionality .............................................................................................................................. 3 The Benefits of Internet to McDonalds ................................................................................ 7 Similarities ................................................................................................................................. 9 Differences ............................................................................................................................... 10 Security Issues ......................................................................................................................... 11 An impact of McDonalds online ordering system. ................................................................. 14 Positive impacts.................................................................................................................... 14 Negative impacts, ................................................................................................................. 15 Similarities ............................................................................................................................... 15 Differences ............................................................................................................................... 16 Human Aspects ........................................................................................................................ 17 Importance of Human Computer Interface .......................................................................... 18 Similarities ........................................................................................................................... 19 Differences ........................................................................................................................... 20 Conclusions .............................................................................................................................. 21 WORK BREAKDOWN .......................................................................................................... 22 References ................................................................................................................................ 23

Asia Pacific University College of Technology and Innovation

Page 1

McDonalds Online Ordering System

Group Assignment

Abstract
The objective of this report involving the research and observing a computer and information Technology for McDonalds Restaurant which implementing and uses online ordering system for selling their food through online website, the report explain the uses of Online ordering system on McDonalds through Internet, how to order McDonalds food via internet (functionality), Security Issues concerning spreading of the virus, worms and Trojan horse. Also explain ways for preventing from virus, worms and Trojan horse, how system fail, Causes of the system fail and ways taken once happens and how they backup their data. The report also explain the impacts of the McDonalds online ordering system, Similarities, differences between the McDonalds online ordering system and Internet & the World Wide Web, Securities Issues and McDonalds online ordering system.

Introduction to McDonalds
McDonalds Corporation is the largest chain of fast food restaurants in the world which specializes in hamburgers, French fries, and soft drinks. McDonalds is famous with 30,000 restaurants in over 100 countries serving 52 million customers per day. Online ordering services are website that feature interactive menus allowing customers to place different orders to restaurants, McDonalds online ordering system allow customers to keep accounts with them in order to make frequent ordering convenient. A customer will search for a favourite restaurant near his home or her workplace and choose from available items in the website, and also choose delivery or pick-up. A Payment can be occurred by credit card and cash once delivered to customer.

Asia Pacific University College of Technology and Innovation

Page 2

McDonalds Online Ordering System

Group Assignment

The Current scenario

The current scenario for the McDonalds online ordering system, before the development of the technology or during the 1G and 2G, the generation of the technology was so narrow so that McDonalds customers was using only mobile to order food from McDonalds restaurants and this was only availability on the big cities and not worldwide, but due to the development of the technology from 3G to 4G and availability of the internet network McDonalds using online ordering system (website), so that customers from different countries can order McDonalds food but it depend to the location for delivery and also peoples can order food online from McDonalds restaurants through Pcs, smart phones, ipads and others devices which support internet connection.

Internet & the World Wide Web

Online order system for McDonalds is one part which uses internet applications to access ordering and transactions processes, it is also known as Business to consumers (B2C) in electronic commerce, because it is a business transactions that occurs over the Internet. McDonalds online ordering system is very popular and cool things at this moment compare previous ten years, when customer open the web browser and type at the URL which is for www.mcdonalds.com , customer can see the McDonalds home page pictures which display different menu and its prices. At McDonalds website customer can see different location which is near to him or her place.

Functionality
It is very easy when customer want to order some food from McDonalds online website, menu which customer can see is like BURGERS, CHICKEN, DESSERTS, EXTRAS, DRINKS, and OTHERS. Customer can choose any kind of food which he/she like under those categories. Just click http://www.aboutmcdonalds.com/country/map.html, find country location, it will direct to the country website which customer select then customer must login for putting his/her email address and password, if the customer is new user must fill the form like the picture shown below, for example http://mcdelivery.co.in/, then customer can click order now button, customer will choose kind of food from the menu, then customer will put

Asia Pacific University College of Technology and Innovation

Page 3

McDonalds Online Ordering System

Group Assignment

His/her email address and his house address, payment option appear so customer must pay for his credit card, after 20minutes delivery messenger will arrive to the customers house.

Source: http://www.aboutmcdonalds.com/country/map.html

A picture above show how to find McDonalds restaurant in the world countries. Customer can only to select a mouse on the country which you want to see, the picture will show how many McDonalds restaurant in this country and also the location.

Asia Pacific University College of Technology and Innovation

Page 4

McDonalds Online Ordering System

Group Assignment

Source http://mcdelivery.co.in/ A picture above show how customer login when they want to order food from McDonalds restaurants. If the customers are not first time order, so his/her address and phone number is already saved in last time. Therefore the customers only need to type there E-mail and the passwords, after that you can login to the main webpage to choose your favourite foods but if he/her first time he/her need to fill below form.

Asia Pacific University College of Technology and Innovation

Page 5

McDonalds Online Ordering System

Group Assignment

Sources http://mcdelivery.co.in/scripts/CustomerRegistration.aspx A picture above show how new user make registration so as to order food from McDonalds, This website is let the user who are first time using McDonalds online ordering system, the customers should input there information to this system, and if you want use your credit card for your payment, you also need to type all the information for your cards. After that the customers only need to wait around 20 min, the food will arrive to the customers house.

Asia Pacific University College of Technology and Innovation

Page 6

McDonalds Online Ordering System

Group Assignment

The Benefits of Internet to McDonalds

Lower Transaction Cost: Most developed countries internet services is much cheaper compare to developing countries that why McDonalds use the Internet to communicate or to order different items from its supplies. This situation help to the restaurant to have low transaction cost Instead making calls to their supplies but also in terms of customers save money to order online instead calling with mobile phones. Interactivity, Flexibility and Customization: People can realize Fast interactivity with information through internet. The effectiveness is becoming more and more important, The first key parameter for effectiveness is attitude receptivity, involvement, interactivity and relevance. McDonalds are doing very well way for this now customization is king, so McDonalds choose mass customization as their competition strategy.

Larger Customer Base The key benefit of the Internet for McDonalds is the potential for customer growth, a small restaurant without a website may be able to compete only with other local business. However, people conducting business on the Internet have the potential to gain customers from far away from your restaurant because Internet companies are open 24 hours a day. The mailing list: I. II. III. Group of e-mail addresses given a single name. When a message is sent to the mailing list, everyone on the list receives the message. To add your name to a mailing list you must subscribe to it; to remove your name you must unsubscribe. In McDonalds web page do have a mailing list, it save all the address and information from the customer. Means you only need to type your information one time, and you name will save into the mailing list.

Asia Pacific University College of Technology and Innovation

Page 7

McDonalds Online Ordering System

Group Assignment

Network marketing: The catering industry has very huge market potential, Network marketing is strongly favoured by catering industry, because it has very unique superiority. Actually network marketing is succeed in the first time, because there is not everybody identify with this network marketing, but its potential has been find out by some big company. McDonalds is the one of the earliest doing network marketing around the world. For example, online order McDonalds started many years ago in China. The market in China is very important for McDonalds Group, because China have 4 hundred million net citizens (who are using internet more than 8 hour for a day). This is very huge economic effect, so McDonalds made it. Site View Network Management System: McDonalds go in the forward position of the times all the time to promote global competitiveness, network and network manager is very important to them. There is two parts that Site View Network Management System helping McDonalds to monitor:

Server resource: McDonalds by use Site View to plan as a whole they are own Server resource. The operating include: Solaris, Red Hat, FreeBSD, WIN NT/WIN 2000. Corporations Application Static page and Dynamic page (ASPPHPJSP) mail system are using in McDonalds. Rich Internet Application (RIA) McDonalds using RIA to rich user interface (UI), because of RIAs structure and its real time ability, interactivity, security and reliability. In fact, rich internet application are using in everywhere. We can find Adobe Flash, Java, and Microsoft Silverlight is currently the three most common platforms in every webpage.

Asia Pacific University College of Technology and Innovation

Page 8

McDonalds Online Ordering System

Group Assignment

Similarities
The similarity between McDonalds online order system and modules, also the information are not all covered by the modules, however there do have some information and chapter from the module are common to McDonalds online order system. I. The Internet

First of all, McDonalds online order system is one part of network-based system, the customers have to using whatever laptop or desktop to connect to the internet. So There are many similarity for McDonalds online order system with module 1 (The Internet). Internet is worldwide collection of networks that connects millions of computers. People access internet, because of internet can let users communication with ours, get information, shopping, banking also user can entertainment by the internet. Internet is the foundation of the online order system, without internet we cannot order McDonalds by using this system. Therefore, internet is the Precondition for McDonalds online order system and any other system have to use internet. II. The World Wide Web

In addition,because customers are using World Wide Web to enter to McDonalds homepage, www is a worldwide collection of electronic documents also called the web, it is include Web browser, downloading, home page, URL, hyperlink (link) and search engine. If the customers wants to view the home page of McDonalds, they can type the URL to web browser and the web browser will connect to the McDonalds website. World Wide Web can contain text, graphics, sound, video, and built-in connections, also we can find most of this service in the McDonalds website. Therefore, WWW and internet is the foundation for most of networking. III. E-Commerce

Finally, there is another which is called E-Commerce also common to McDonalds online order system Electronic Commerce is business transaction that occurs over the Internet. ECommerce consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks. It is more than just buying and selling products online. It also includes the entire online process of Asia Pacific University College of Technology and Innovation Page 9

McDonalds Online Ordering System

Group Assignment

developing, marketing, selling, delivering, servicing and paying for products and services. There are three types of E-Commerce, each one is called Business to consumer (B2C), Consumer to consumer (C2C), Business to business (B2B) McDonalds online order system is using internet to sell the food and goods to the general public, so it is belong to Business to consumer (B2C).

Differences
McDonalds online order system is the very successful system that people can order food by internet. But McDonalds just a catering enterprises, there is not everything need to have. Because online order system only one type of system, even the website include many other technology inside. In practice, the knowledge all we learn is common, also it is include online order system. So there do have some differences between the module we learn and McDonalds online order system in substance. I. Other Internet Services

There are some differences which are from Other Internet Services between McDonalds online order system with module 5. Other Internet Services include E-mail, File Transfer Protocol (FTP), newsgroups, message boards, chat, instant messaging (IM) and mailing list. There are several services which are File Transfer Protocol (FTP), chat and instant messaging (IM) we do not use at McDonalds website. File Transfer Protocol (FTP) is that internet standard that allows user to upload and download files with other computers on the internet. For example: the users can download moves in other websites, but McDonalds website is use to order food and also get some information for McDonalds, it is not the software let people to download files and talk to each other.

Asia Pacific University College of Technology and Innovation

Page 10

McDonalds Online Ordering System

Group Assignment

Security Issues
How Websites are infected There are several ways a virus can infect online website, each one requiring the hacker to gain access to the Web server in some way or another. Although this may sound like a rare occurrence, it is actually quite common, and the hacker never actually has to do any manual work to accomplish this. The hacker starts by getting an online website owner to download a virus to their personal computer. Once the virus is on the computer of the website owner, it begins logging all of the keystrokes that they type on their keyboard. When they go to log into their web hosting account, their password is catalogued into a database automatically and the account is hacked. How Viruses are spread through internet Once the hacker has access to the online website hosting account they are free to install malicious scripts on the online website server, which can be used to spy on their traffic sources, redirect their traffic, change the content of their sites, and infect the computers of all of their site visitors. The virus uploads itself to the web server and begins installing itself on online website that is contained on that server. Thus, website viruses are more prevalent within shared hosting plans, as a single web server can be shared by hundreds or even thousands of webmasters. In fact, the website owner never even has to have a virus on their personal computer to have their website affected. The virus spreads from site to site within the online Website server itself, and is therefore is often a security issue that web hosting companies must deal with on an urgent basis. How Viruses affect Business Website? To have a virus on owner website can greatly damage the reputation of their online business, and ultimately result in a significant loss of traffic. Most of the online customers have an antivirus software installed that will warn them when they are about to visit an online website that is infected with a virus. If their website is infected, the majority of visitors will be warned not to enter their site. Even customers that do not have antivirus software installed may be warned not to enter their site by search engines, which frequently catalogue sites that are reported to be infected. Unfortunately, the majority of Internet online customers dont

Asia Pacific University College of Technology and Innovation

Page 11

McDonalds Online Ordering System

Group Assignment

realize that the website owner is just as much of a victim as the site visitors, and instead they assume that the site owner is responsible for hosting a virus on their site. Ways on preventing website from virus To prevent the above mentioned issues, McDonalds owner of website (technicians) should take the proper precautions to ensure the full safety of their online website. One way they can do this is to use only secure website applications. Website applications often contain loop holes that let hackers infiltrate the websites administrative interface and plant a virus. Another way to protect their website is to make password protect for all of their pages. They can do this in their hosting control panel. If they are having trouble with ensuring the safety of their online website, it may be wise to consult with their website hosting provider for more information. Simply they can give them a call and ask them what kind of measures are in place to protect their website form virus Trojan horse and worms, and they have to ask them what they can do on their end to ensure maximum protection. Security and privacy, in McDonalds online ordering system, they have committed on securing that the safety and confidential for their customers information are not publish to public or third part for any purpose, the registration information like name, mobile number, email address and others information are very secure. System failure A system failure can occur because of a hardware failure or a severe software issue. Commonly, a system failure will cause the system to freeze, reboot, or stop functioning altogether. A system failure due to the following causes:I. Online ordering system in McDonalds are uses website in all worldwide restaurants that are in internet network, this internet network sometimes network come down that causes a problems on the system to be failure and hence become big convenience to their customers. II. High data traffic in the internet network that causes system become down this happen to have a lot of customer being uses online ordering system to order their interactive food from McDonalds restaurant.

Asia Pacific University College of Technology and Innovation

Page 12

McDonalds Online Ordering System III.

Group Assignment

Natural disasters are the one among the causes which causes system to be failure like earthquakes, floods, tsunami and thunders and light.

IV.

Hackers also are the most who can keep system fail because hackers can hack website and either can block it or can disturb customers for different ways, also can spread virus on the website for example in Japan Sony company are hacked by hackers and lead to lost millions of money within a few minutes.

V.

Extra Services, One area of major concern to a web developer is unnecessary services. Running extra and unnecessary services on a server creates a possible security problem. Default operating system installations are not very secure and typically this operating system will turn on a large variety of services that arent really needed. The more services that are left open, the more likely a hacker will find a hole in the servers security.

Web server security Web server security is an ever evolving issue, Everyday new and improved attacks are being leveraged against major web servers causing it managers to scramble and find a solution. As new technologies emerge, the internet hacker will always find a way to break through anything thrown at them. If time has shown them anything, its that web developers of the McDonalds restaurant will always need to be very aware of security issues on their servers. Data Backup on McDonalds Restaurants McDonalds Restaurants are very busy places with many levels of employees others using the computer system through the internet networks. Whether it is waiters and waitresses entering orders information from their customers or other customers ordering online, the accounting people accessing accounts payable, the managers contacting vendors, a McDonalds restaurants computer is being used in countless ways during the days operation, and all the data that is entered is critical to the restaurants success.

Asia Pacific University College of Technology and Innovation

Page 13

McDonalds Online Ordering System

Group Assignment

Most of the McDonalds restaurants uses Automatic online backups for protect their data. Backups can be scheduled to run during the restaurants downtime, and if data is lost because of fire, flood, hard disk crash or viruses, the data can be quickly and easily restored! Online backup is affordable for all McDonalds restaurants from the headquarters and franchise but other franchise do not do online backup because they do not have online transactions. Others McDonalds franchise do their backup data through cds and Dvd disks or floppy disks for the future use.

An impact of McDonalds online ordering system.

Positive impacts In recent years, McDonalds were used only mobile phone on their customers for ordering process but nowadays McDonalds develop or increase another ordering system that customers can order online through McDonalds online ordering system and pay through credit card, however this procedure is still caters to the middle and upper class. In order to order McDonalds online, customers must be able to have access to the internet with a computer, a bank account and a debit or credit card so as to order online. Convenience, online ordering system is usually available 24 hours a day, and many consumers have Internet access both at work and at home. Other establishments such as internet cafes and schools provide access as well. Save time and money, McDonalds online ordering system make customers to save their money and time, instead of calling through mobile phone so as to order McDonalds items, also instead of pay extra money on taking a taxis to McDonalds restaurant now customers can order online through their website www.mcdelivery.com .

Asia Pacific University College of Technology and Innovation

Page 14

McDonalds Online Ordering System

Group Assignment

Negative impacts, McDonalds Online ordering system, this option is for upper and middle class that why majority of the customers ordering through mobile phone because one needs money to buy a computer and to have internet connection, online ordering system seems to be limited people of reasonable amount of income. Also, since it is harder to learn computer at an older age, the elderly people prefer more to order through mobile phone instead of online ordering system.

Similarities
I. From the Security Issues topic and McDonalds online ordering system there many similarities which related to each other such as Spreading of virus, worms, Trojan horse to the system via internet and how being infected from virus, worms, Trojan horse but both mention ways on preventing from virus, worms, Trojan horse.

II.

Another one is how system failure, a system failure will cause the system to freeze, reboots, or stops functioning altogether, in Security Issues topic explain in details how system failure due to the different causes but Online ordering system in McDonalds are uses website in all worldwide restaurants that are use internet network, this internet network sometimes network come down that causes a problems on the system to become failure and hence become big convenience to their customers. High data traffic in the internet network that causes system become down this happen to have a lot of customers being uses online ordering system.

III.

How to use Uninterruptible power supply (UPS) and surge protector from electrical disturbance, this devices can protects from the computers or system from electrical interruptible, most of the customers use this devices while either in home or work but it is only usable on Pcs.

Asia Pacific University College of Technology and Innovation

Page 15

McDonalds Online Ordering System

Group Assignment

Differences
I. In Security issues topic explain how computer being damaged from virus, worms, Trojan horse and macro virus but in McDonalds deals with how online ordering system website being infected with virus and how its spread through website via internet . II. Also explain ways on preventing or to secure from virus infecting, the one precaution or preventing is to install or uses antivirus programs.

III.

Privacy is a critical issue to every Internet user and McDonald is committed to assuring that the privacy and confidentiality of visitors to its site are respected and preserved. They will not share customers personally identifiable information such as name, address or e-mail address with third parties for any purpose. Information gathered from customers activity is used for compiling anonymous statistics only and is not identifiable back to any individual. Registration information is used for verification purposes, for sending administrative e-mails to clients regarding their service, and for sending informational e-mails to prospective clients, investors, and the general public, if requested.

Asia Pacific University College of Technology and Innovation

Page 16

McDonalds Online Ordering System

Group Assignment

Human Aspects
Human Computer Interface (HCI) is the study of planning and design of the interaction between people (users) and Computers. It is often regarded as the intersection of Computer science, behavioural sciences, design and several other fields of study. Interaction between users and computers occurs at the user interface (or simply interface), which includes both software and hardware; for example, characters or objects displayed by software on a personal computer's monitor, input received from users via hardware peripherals such as keyboards and mice, and other user interactions with large-scale computerized systems such as aircraft and power plants. The Association for Computing Machinery defines humancomputer interaction as "a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them. The User Human Computer Interface, it is doesnt necessarily to imagine a single user (customer) with a desktop computer. By user, it means an individual user, a group of users working together or maybe even a series of users in a McDonalds restaurant. The user is whoever is trying to order online using the technology. An appreciation of the way peoples sensory online ordering systems, it is relay information is vital to designing a first-class product. For example, display layouts should accommodate the fact that people can be sidetracked by the smallest movement in the outer (peripheral) part of their visual fields, so only important areas should be specified by moving or blinking visuals. And of course, people like designs that grab their attention. McDonalds Designers must decide how to make products attractive without distracting users from their tasks. The Computer The Computer refer to any technology ranging from desktop computers, to large scale computer systems, even a process control system or an embedded system could be classed as the computer. For example, in McDonalds online ordering system it can be discuss the design of a Website, then the Website itself would be referred to as "the computer".

Asia Pacific University College of Technology and Innovation

Page 17

McDonalds Online Ordering System

Group Assignment

The Interaction There are obvious differences between humans and machines. In spite of these, HCI attempts to ensure that they both get on with each other and interact successfully. In order to achieve a usable Website, McDonalds designers need to apply what he/her knows about humans and computers, and consult with likely users or customers throughout the design process. Designers need to find a reasonable balance between what can be done within the schedule and budget, and what would be ideal for their users. In McDonalds Online ordering System, customers who use computers to order food for online they use both software and hardware like mouse, keyboard, PDAs, Touch Screen IPAD and others and also for the staff and managers both they use these Computer Interface with technology for all process of their business even when they make order to their suppliers. The technology which both customers and their staff uses it is internet network which can be accessed through computers as well as other devices which support internet connections, The Internet has produced a major impact on the nature of McDonalds and on the division of labours. Importance of Human Computer Interface The importance of HCI in the McDonalds online Website, It shown that a large percentage of the design and programming effort of projects go into the actual Website design. The interface is a fundamental part of making the site more successful, safe, useful, and functional and, in the long run, more pleasurable for the user and their customers. The techniques that have been developed in their online ordering system (website) have been contributed immensely towards decreasing costs and increasing productivity. Savings have been created through decreased task time, fewer user errors, greatly reduced user disruption, and avoidance of changes in maintenance and redesign costs.

Asia Pacific University College of Technology and Innovation

Page 18

McDonalds Online Ordering System

Group Assignment

Ergonomics McDonalds have an interesting strategy when it comes to the ergonomic design of the tables and chairs in their restaurants. They are strategically designed so that they are comfortable at first, but not if the customer sits in them for too long. They want people to feel at home for a while, but not for too long so that they move on and create space for new customers. It should be OK for people to feel comfortable for a short while, but then to get moving. They should be helping people to set ambitious goals, to overcome their fears, to move towards their dreams. Similarities I. The user, it concerning with single, group and all staff who uses the internet network technology, hardware like laptop, desktop and other devices and also uses different software for online ordering to McDonalds restaurant, so that the human aspects topic concerning with the user is similar to the user of McDonalds who use technology to make their ordering option. II. The Computer, refers to hardware which uses different software and internet technology that are used for different purpose such as users uses it to order food from McDonalds restaurant so this is very similar to the human aspects topic that explain about it. III. The interaction, human aspects topic explain about interaction should be the communication between human and computer so that it similar to McDonalds online ordering system because in McDonalds the customers should uses Computer to make ordering and also the designers in McDonalds website is needed to design some features which attracting the users or customers so that the communication can be occur without any interferences.

Asia Pacific University College of Technology and Innovation

Page 19

McDonalds Online Ordering System

Group Assignment

IV.

Ergonomics, human aspects explain that ergonomics is the applied science devoted to comfort, efficiency, and safety in workplace. In McDonalds comes to the ergonomic design of the tables and chairs in their restaurants, so that customers when they eat food they fill to be confortable and safety when they use it so that customers spend time to stay on restaurant.

V.

Green computing, the human aspect topic explain green computing is the reducing electricity and environmental waste while using computer so that the McDonalds led to have the computer which has been design for green computing so that to reduce electricity and environmental waste while they using computer for long time.

Differences I. System failure, Human aspect topic explain why system fail? One among the courses of the system fail is user perception this is because most of the user dont know how to use system, so that lead to do some wrong things on the system while working so the different here on McDonalds online ordering system (website) this when it fail it not causes by user it either can be server or virus. II. Health concerning with the Computer, the human aspect topic explain the health concerning with the uses of computer for long time but in McDonalds online ordering system, the user or customers uses for at least 5 minutes for making online ordering food to McDonalds and not for long time so that health concerning with the uses of computer is different to making online ordering to McDonalds.

Asia Pacific University College of Technology and Innovation

Page 20

McDonalds Online Ordering System

Group Assignment

Conclusions
For concluding the uses of computing and IT in workplace in McDonalds online ordering system, we advise the management of McDonalds in Malaysia to their website that using online ordering system in the their website because still now there is no option of ordering only for mobile ordering like other nearest countries such as Singapore, India and others they have option for online ordering on their website.

Asia Pacific University College of Technology and Innovation

Page 21

McDonalds Online Ordering System

Group Assignment

WORK BREAKDOWN

Asia Pacific University College of Technology and Innovation

Page 22

McDonalds Online Ordering System

Group Assignment

References
1) Understanding Website Viruses | Web Hosting Geeks' Blog. 2011. Understanding Website Viruses | Web Hosting Geeks' Blog. [ONLINE] Available at:http://webhostinggeeks.com/blog/2011/02/23/understanding-websiteviruses/. [Accessed 07 May 2011] 2) Website Viruses The Importance of Secure Web Pages | Web Hosting Geeks' Blog. 2011. Website Viruses The Importance of Secure Web Pages | Web Hosting Geeks' Blog. [ONLINE] Available at:http://webhostinggeeks.com/blog/2010/03/05/website-viruses-%E2%80%93-theimportance-of-secure-web-pages/. [Accessed 08 May 2011] 3) Why Systems Fail. 2011. Why Systems Fail. [ONLINE] Available at: http://www.benmeadowcroft.com/reports/systemfailure/. [Accessed 08 May 2011] 4) Keeping Your Website Free of Malicious Scripts | Web Hosting Geeks' Blog. 2011. Keeping Your Website Free of Malicious Scripts | Web Hosting Geeks' Blog. [ONLINE] Available at: http://webhostinggeeks.com/blog/2011/03/30/keeping-yourwebsite-free-of-malicious-scripts/. [Accessed 08 May 2011] 5) Online Data Protection & Online Backup Services for Restaurants | VaultLogix. 2011.
Online Data Protection & Online Backup Services for Restaurants | VaultLogix. [ONLINE] Available at: http://www.dataprotection.com/online-backup-services/restaurants/. [Accessed 21 May 2011].

6) Glamour Moments-McDonald's Mobile Ordering System.Tuesday, December 28,2010 . Glamour MomentsMcDonald's Mobile Ordering System.Tuesday,December 28,2010 . [ONLINE]. Available at: http://www.glamourmoments.net/2010/12/mcdonalds-mobile-orderingsystem.html [Accessed 24 May 2011]. 7) The history of McDonalds- Travel through Time with Us, 2011 McDonald's. The history of McDonalds- Travel through Time with Us.2011 McDonald's [ONLINE].Available at: http://www.aboutmcdonalds.com/mcd/our_company/mcd_history.html [Accessed 24 May 2011]. 8)

Asia Pacific University College of Technology and Innovation

Page 23