Master of Business Administration Model Question Paper OM0013 Advanced Production and Operations Management PART A 1 mark questions

1. What is the total pattern of decisions and actions which allows an organisation to achieve its long term goals known as? a. Production b. Strategic management c. Strategy d. Business strategy 2. What is the collection of policies, plans and behaviours which operation chooses to pursue known as? a. Action Plans b. Functional Strategies c. Operational Strategy Content d. Detailed Tasks 3. The __________ depend on the decisions taken by an organisation. a. Strategy b. Strategic level decisions c. Operational strategy d. Levels of strategy 4. The __________ or __________ life cycle can have a big influence on the operational strategy of an organisation. a. Supplier, inventory b. Product, service c. Planning, system c. Philosophy, practice

5. ________________ is the company's special expertise in making certain products. a. Information b. Product c. Process Expertise

d. Project Management 6. ________ is the ability to replace defective parts quickly. a. Vendor Support b. Field Support c. Information Support d. Customer Support

7. __________ is a prerequisite for judging whether an operation is good, bad or completely different. a. Performance measurement b. Operations performance c. Balanced scorecard d. Performance targets 8. _________ attempts to provide important information that is required to allow the overall strategy of an organisation to be reflected adequately in specific performance measures. a. Performance approach b. External performance based targets c. Balanced scorecard approach d. Target performance 9. A large retail store can compare its systems and procedures for controlling stock levels with those used by another department store. What type of benchmarking is this? a. Non-competitive benchmarking b. Competitive benchmarking c. Performance benchmarking d. Practice benchmarking

10. _________ in the banking sector has led to the introduction of ATMs which save banks a huge amount of labour and have brought great ___________. a. Automation, customer satisfaction b. Cams and Sensors, company satisfaction c. Retrieval Systems, quality in product d. Numerically controlled machines, company satisfaction

11. ___________________ are driverless vehicles that follow markers or wires on the floor. a. Fixed automated machines b. Automated storage and retrieval systems c. Automated Guide vehicles d. Automated Machines 12. What are read and programmed into the system in order to monitor quantity, location and movement? a. Bar codes b. Automated machines c. Automated Storage and Retrieval systems d. Automated Guide Vehicles

13. Policy Constraint is a. Any business rule that conflicts with the goal of making more money b. Can be a Capacity Constrained Resource c. Which prevents parts from waiting on non-constraint parts at assembly d. Protects the constraints ability to meet its schedule 14. What is decision-making tool in TOC called? a. POOGI b. Thinking Process c. Constraint Management d. ROI 15. How many plant layouts are there? a. One b. Two c. Three d. Four

16. The deeper we go into the details of process definition, and collect data and make them available at the ________, better will be the model. a. Final stage b. Initial stage c. Secondary stage d. Intermediate stage 17. Once the logical model is certified, ________ will take care of the implementation of the process. a. Workflow b. Process flow c. Software application d. Information flow 18. While defining a process, how should the purpose of the process be written? a. Purpose should be written including those that provide desired outcomes even if gaps are there. b. Purpose should be written carefully including only those that are relevant and capable of being achieved. c. Facts and assumptions can be written down. d. Purpose should be written carefully including those that are relevant but not necessarily capable of being achieved.

19. With respect to manufacturing, what may take many years to repay the investment made in it? a. Production line b. Investment c. Scale of Operations d. Scope of operations 20. Carrefour, the French hypermarket chain resembles which process type ? a. Project b. Batch c. Line d. Continuous

21. Sustaining the culture of risk management is considered a major function of corporate leadership in the __________. a. Project development phase b. Risk-planning phase c. Project analysis phase d. Project execution phase 22. __________ is the metaphor for responsiveness and energy. a. Filtering process b. Creative intelligence and new products c. Creating a virtual place for new ideas d. Organisational agility 23. All the information about risk is recorded in __________. a. Random Number Generator b. Risk Matrix c. Risk Assessment Sheet d. Chief Programmer Model

24. Work Method statement is also known as: a. Safe work procedure b. Safe way c. Safe exit d. Safe benefits 25. What is necessary to advise the employees on work safety? a. Quality control b. Work management c. Work method statement d. Goals 26. Techniques used to measure work is grouped into _______ a. Five b. Two c. Nine d. Eight

27. SOP stands for _________________________. a. Sales and Operations Planning b. Sales or Operations Planning c. Service and Operations Planning d. Sales and Operator Planning 28. SOP is the result of __________ planning activities. a. Yearly b. Monthly c. Weekly d. Quarterly 29. CRP stands for ____________________. a. Capacitor Requirements Planning b. Capacity Reorder Planning c. Capacity Requirements Planning d. Capability Requirements Planning

30. In pure service systems, _______________ . a. The customer receives money directly from the service provider. b. The customer receives services indirectly from the service provider. c. The customer receives services directly from the service provider. d. The customer receives money indirectly from the service provider. 31. Waiting line systems are based on the a. Queuing theory b. Newton's law c. Maslaws theory d. Archimedes principle

32. ___________ is meticulously done taking into consideration and accommodating for the uncertainties a. Forecasting b. Production scheduling c. Capacity planning d. Budgeting

33. Which industry most commonly uses JIT? a. Software Industry b. Automobile Industry c. Finance Industry d. Media Industry

34. _______ system is a means to achieve JIT production. a. Kanban b. Pull c. Quality Assurance d. Preventive maintenance

35. Aggregate planning is associated with understanding the _________ and the _______ for the near future. a. Quantity, production schedule b. Quality, consistency c. Flexibility, production d. Cost, Production schedule 36. How many costs are there which are relevant to the aggregate production plan? a. Four b. Five c. Three d. Two 37. One approach to aggregate planning is to match ________ with ________. a. Product, demand b. Cost, demand c. Production, actual demand d. Cost, production

38. The Toyota production system is a technology of comprehensive production management formulated in ___________. a. USA b. South Korea c. Japan

d. China 39. Which of the following is HRM requirement? a. Effective communication b. JIT c. Flexible role d. Able to reduce cost 40. What is Just In Time production system? a. A software for producing essential units in essential quantity at an essential time. b. A system of producing essential units in essential quantity at an essential time. c. A system of producing non-essential units in essential quantity at an essential time. d. A software for producing non-essential units in essential quantity at an essential time.

PART B 2 mark questions

1. Which of the following is inappropriate with respect to strategy? a. Strategy of an organisation is its commitment to a set of actions. b. Strategy is defined as the total pattern of decisions and actions which position an organisation in its environment and intend to achieve its long term goals. c. Strategy is giving direction to corporate values, culture, goals and missions. d. Strategy is moving the organisation closer to its long term goals. 2. Which of the following are appropriate with respect to formulating a

manufacturing strategy process? A. Any process for formulating it must take into account customer requirements B. During the process, questions are asked regarding the ideal location for the manufacturing plant. C. It is characterised by one-off production. D. The levels of automation are low. a. C & D b. A & D c. A & B d. A & C

3. It

is

necessary

for

an

organisation

to

understand

its

markets from both __________ and _________ perspective. a. sales, operations b. marketing, operations c. logistics, operations d. outbound, sales

4. Which of the following is inappropriate with respect to performance measurement of an organisation? a. It is assumed to be derived from the actions taken by its management b. It is the process of learning from others c. It is the process of quantifying action, where measurement means the process of quantification. d. It is defined as the extent to which an operation fulfils the five performance objectives at any point in time so that the customers are satisfied. 5. State whether the statements are True or False. a. Operations managers must consider the issues of setting and achieving performance goals and objectives. b. Performance can be simplified to an input or output ratio. a. 1T, 2F b. 1F, 2T c. 1T, 2T d. 1F, 2F

6. State whether the statements are true or false. a. Automation systems cost huge sum of money and therefore no analysis of the various factors is required. b. Some extent of automation can be designed even with customisation and can lead to produce or deliver low volumes specific to a requirement. a. 1F, 2F b. 1F, 2T c. 1T, 2F d. 1F, 2T 7. Which of the following is correct with respect to automated flow lines?

a. It is formed when two or more automated machines are linked by a transfer system. b. After completing one operation, the semi-finished parts are held in the same process. c. They can work only when the product is needed in low volumes over a relatively smaller period. d. From the raw material stage to the assembly stage, parts are processed in batches.

8. The different types of pallets are: A. Cardboard Pallets B. Racks C. Wooden pallets D. Plastic pallets a. A,B,C b. B,C,D c. C,D,A d. D,B,A

9. The different types of plant layouts are: A. Fixed-position layout B. Functional Layout C. Cellular Layout D. Grid Layout a. A,B,C b. B,C,D c. C,D,A d. A,B,D

10. What is Logical modelling? a. It is concerned with the performance and the administration of the database that is implemented b. It is concerned with the actual design of data base meeting the requirements of the business.

c. It deals with the conversion of the logical model into a relational model. Objects get defined at the schema level. The objects here are tables created on the basis of entities and attributes d. It requires customers to identify the elements of products that they found either particularly satisfying or not. 11. Which of the following are the characteristics of physical modelling? a. The outcomes are server model diagrams showing tables and relationships with a database. b. The physical model becomes the creation by developers in association with the business analyst to generate diagrams and documentation for initiating physical modelling c. The outcomes are Entity Relationship Diagrams and Business Process Diagrams. d. The model is user friendly.

12. State whether the statements are true or false. 1. Stopping a continuous process is generally avoided. 2 .Line production process can be restarted again without affecting the product. a. 1T, 2F b. 1F, 2T c. 1F, 2F d. 1T, 2T 13. The _____________and the __________are the factors on which the scale of operations are based. a. Scale of operations, cost b. Cost of products, time allotted c. Cost of products, supplier capabilities d. Production

14. Which of the following is inappropriate with respect to Learning organisation? a. An organisation that learns from its experiences by documenting risk impacts and contingencies b. Communication is open in organisations, leading to a process by which project experiences are handed down to next generation project teams. c. The challenge for the organisation is to teach and train project.

d. Organisation does not reinvent the wheel each time it plans and implements a project. 15. The risk manager creates action steps for the risk and has clear idea about: A. The regular occurrence of risk status communication . B. The root cause or trigger for the risk. C. The impact of risk on business or on the project. a. A, B b. B, C c. C, A d. A, B, C

16. The three essential elements for team building are: A. Goal B. Skills and personalities C. Allowance D. Factors affecting work a. A,B,C b. B,C,D c. C,D,A d. A,B,D 17. The work method statements should be : A. Ambiguous B. Understandable C. Dated D. Signed a. A,B,C b. B,C,D c. C,D,A d. A,B,D

18. Forecasted data can take the following forms: A. Marketing forecast B. Base data form C. Operation forecast

D. Sales forecast a. A & B b. B & C c. A & D d. A & C 19. State whether the statements are true or false. 1. The component forecast must be adjusted to reflect the deletions such as off loads to renders or other factories. 2. The component forecast must be adjusted to reflect additions such as spare parts, expansion, and second source items. a. 1T, 2T b. 1T, 2F c. 1F, 2F d. 1F, 2T

20. Waiting line properties are ____________________. A. Based on queuing theory B. Consists of customer population C. Consists of system of service D. Consists of dealing with finance a. A, B, C b. B, C, D c. C, D, A d. A, B, D

PART C 4 mark questions

1. Match the following sets: First Set: 1. MTO 2. ETO 3. CPA 4. CTO

Second Set: A. Engineer to Order B. Ship building C. Configure to Order D. Make to Order a. 1-D, 2-A, 3-B, 4-C b. 1-B, 2-C, 3-D, 4-A c. 1-A, 2-B, 3-C, 4-D d. 1-C, 2-D, 3-A, 4-B

2. Which of the following are the main steps necessary to perform a competitive analysis? 1. Developing properly defined corporate objectives. 2. Determining marketing strategies to meet those objectives. 3. Appreciating the operational implications for the markets in which firm operates. 4. Understanding the essential attributes of product and service combinations. a. 1, 2 & 4 b. 2, 3 & 4 a. 1, 3 & 4 d. 1, 2, 3 & 4

3. Which of the following are the applications are measurement techniques for calculating profitability? a. Establishing a pre-study review b. Identifying the issues that have to be improved c. Evaluating the results of the improvement program d. Finding the root cause of the issues. a. A, C, & D b. A, B & C c. B, C & D d. C, D & A

4. Match the following sets. First Set: 1. Requirement of human intervention

2. Manufacturing Process 3. Scope to accommodate extra pallets or tool holders 4. Automated flow lines Second Set: A. Automated machines B. Changes in production C. Just in time D. Verification of operations a. 1-B, 2-A, 3-D, 4-C b. 1-D, 2-C, 3-B, 4-A c. 1-B, 2-A, 3-D, 4-C d. 1-A, 2-C, 3-D, 4-B

5. The five focusing steps are: a. Identify->Decide->subordinate->Elevate->Return b. Identify->subordinate->Elevate->Return->Decide c. Decide->Identify->Elevate->Return->subordinate d. subordinate->identify->Elevate->Return->Decide 6. Which of the following is appropriate with respect to the definition of Business Process Management? 1. A set of activities undertaken to optimise the business process to improve the organisations performance. 2. A set of activities undertaken to optimise the business process to deliver better value to the customer. 3. A set of activities undertaken to optimise the business process to maximise the earnings. 4. A set of activities undertaken to optimise the business process to keep ahead of competition. a. A, C & D b. A, B, C & D c. B, C & D d. A & B

7. Match the following sets. First Set: 1. Operations strategy 2. Scope of operations 3. Existing processes 4. Supplier capacity and capabilities Second Set: A. Amount of task B. Major design decisions C. Process design D. Scale of operations a. 1-C, b. 1-B, c. 1-D, d. 1-A, 2-B, 2-C, 2-A, 2-C, 3-A, 4-D 3-D, 4-A 3-B, 4-C 3-C, 4-B

8. Which of the following are inappropriate with respect to Product development planning? a. New product activity is often viewed as separate from the rest of the companys product design and production processes. b. Successful new product development requires the individual management of risk and business opportunity. c. A risk management culture can be defined as the past standard for how risk is handled. d. The existence of strong functional management ensures the basic functional competency of the company.

9. Match the following A. Plan B. Do C. Check D. Act 1. Assessement of the present state 2. Improvement strategy 3. Acting according to the measurement 4. Ensure that the strategy and plan is more productive a. A1,B2,C4,D3 b. A2,B3,C4,D1 c. A3,B4,C1,D2

d. A4,B1,C2,D3

10. State whether the following statements are true or false. 1. Based on sales we can create a production plan for the system. 2. Based on target inventory we can create a production plan for the system. 3. Component forecast is merely a reflection of the end items. 4. In order to coordinate and keep track of all of the different components of a project the project management team leader devises a number of individual schedules. a. 1T, 2T, 3T, 4T b. 1T, 2T, 3F, 4T c. 1F, 2F, 3F, 4F d. 1F, 2T, 3T, 4F

11. Arrival rate and service rate are necessary in waiting line models for the following reasons: A. The arrival rate indicates the average number of customers for specified time period. B. The departure rate indicates the average number of customers for specified time period. C. Service rate indicates the average number of customers that can be served during a time period. D. The capacity of the service system. a. A, B, D b. A, B, C c. B, C, D d. C, D, A

12. Match the following sets? First set: 1. Reduce Inventories 2. Total Quality Control 3. Improve Product Design 4. Measuring Performance Second set:

A. Track trends B. Quality Expectations C. Conveyors D. Automatic inspection a. 1A, 2B, 3C, 4D b. 1C, 2B, 3A, 4D c. 1D, 2C, 3B, 4A d. 1D, 2C, 3A, 4B

13. Identify the inappropriate feature involved in the Production and Delivery Lead Time reduction: A. Moving work stations closer together B. Re-lay-out for flow C. Reduce set-up and changeover times D. Reducing the number of jobs to be processed at a given machine a. A, C b. A, D c. A, B d. C, D

14. Match the following sets. First Set: 1. Mass Production Schedule 2. Demand Time Fence 3. Planning Time Fence 4. Time Span Second Set: A. Changes are not made automatically B. Plan for staffing, inventory and production C. Depends on type of product and volume of production D. No changes can be made to the schedule a. 1-B, 2-D, 3-A, 4-C b. 1-C, 2-A, 3-B, 4-D

c. 1-A, 2-C, 3-D, 4-A d. 1-D, 2-B, 3-C, 4-B 15. Which of the following are methods of aggregate planning? A. Trial and error method B. Linear decision rule C. Transportation model D. Optimisation method a. A, C, & D b. B, C, & D c. A, B, & C d. A, B, & D