Gautam Shah 116, Second Floor, Pkt.G-27 Sec-3, Rohini New Delhi- 110085 Phone: 9278907840/9560255858 Email: gautam_sah1985@yahoo.

com Objective: Obtain a position as a team-leader in a reputed organization where I can maximize my team lead experience in a challenging environment to achieve the corporate goals. Education: Degree/ Certificate B.A. (Pass) 12th 10
th

University/ Institution Delhi University (Correspondence) Lancers Convent (N.O.S) Lancers Convent (C.B.S.E)

Year of Passing 2005 2002 2000

Work Experience: Company #1 Kudos International Pvt. Ltd Noida, Uttar Pradesh May 1st 2006-Feb 16th 2007 Job Title: Process Associate Responsibilities: Making outbound sales calls (Telecom) Company #2 NIIT Smart Serve Pvt. Ltd Gurgaon, Haryana Feb 26th 2007-Apr 21st 2007 Job Title: Sr. Researcher and Database Specialist Responsibilities: Making outbound sales calls (Real Estate) Company #3 Khimji Ramdas Shipping Corp. Muscat, Sultanate of Oman Jun 11th 2008-Jun 30th 2010 Job Title: Sr. Operations Executive Responsibilities: Handling a team of Operations Executives, Labor Supervisors (Cargo)

Company #4 Future on BPO Pvt. Ltd Pitam Pura, New Delhi Sep 14th 2010-Sep 28th 2011 Job Title: Team Leader Operations (Outbound Sales) Responsibilities:

To handle a team of 20-30 sales associate and lead them to achieve the team & process targets by creating a healthy competition among the team members. To take pre & post shift huddles to plan, review and analyze the performance and to motivate and inspire each and every team member to perform and give their best. To take one on one sessions with the team members to understand their capabilities and determine the duties and responsibilities of individuals in a team. To diagnose improvement opportunities, providing effective feedback, coaching, training, and corrective action plans. To develop sales techniques of each sales associate to drive revenue growth. To review call center statistics to measure staff performance and the need for improvement. To attend client calibrations to understand the areas of improvement in the process to achieve the ROI. To ensure strict adherence to company policies and procedural guidelines.

Key Skills, Core Competencies & Strengths: Organizational and management skills. Excellent time management. Motivational skills. Ability to understand the problems of members in team. Team Player. Active Personality and Self Motivated. Keen Learner.

Hobbies: Gaming. Travelling & Adventure Sports. Interacting with people.

Personal Details: Fathers Name: Mr. K.C. Shah Date of Birth: March 28th 1985 Sex: Male Marital Status: Married Language Language Known: English & Hindi

Place: Date: (Gautam Shah)